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Hours:
3471.88
Project
Date
User
Activity
Issue
Comment
Hours
Express365
27/12/2023
Muhammed Assyafiq Bin Ahmad Kamal
Support
Production Ticket(ST) #10659
: Edata - Request for Edata price list and standard price list
Provide support to gather price information
0.15
Datanory Production
26/12/2023
Muhammed Assyafiq Bin Ahmad Kamal
Support
Production Ticket(ST) #10655
: SNEKKU - some of customer got 2 PIC, but mysoft only 1
get the list for removal by client
1.00
Express365
21/12/2023
Alfred Tan
Support
Production Ticket(ST) #10636
: Request - Temporary active the account
feedback to customer
0.20
Express365
20/12/2023
Alfred Tan
Support
Production Ticket(ST) #10636
: Request - Temporary active the account
Escalate to Principal - Leong
0.20
Datanory Production
19/12/2023
Muhammed Assyafiq Bin Ahmad Kamal
Support
Production Ticket(ST) #10623
: OROMEO - SOS report show "#Error#"
trial and error
1.00
Express365
12/12/2023
Alfred Tan
Support
Production Ticket(ST) #10595
: The Printing Margin
call with customer and check the issue
1.00
Datanory Trial
08/12/2023
Muhammed Assyafiq Bin Ahmad Kamal
Support
Production Ticket(ST) #10565
: Nibou - Request for checking on issues for Nibou and TSH
review justin access and advise user
1.00
Express365
08/12/2023
Alfred Tan
Support
Production Ticket(ST) #10582
: Inquiry - split account in FAV365
check with principal
1.00
Express365
01/12/2023
Alfred Tan
Support
Production Ticket(ST) #10543
: Remove and add in company
request user to fill in the form after we send to Leong for add in the company
0.50
Express365
01/12/2023
Alfred Tan
Support
Production Ticket(ST) #10541
: balance sheet does not show the product side by side.
check and understand the user issue.
0.50
Gentle Supreme
01/12/2023
Muhammed Assyafiq Bin Ahmad Kamal
Support
Production Ticket(ST) #10508
: New Server Setup
Server setup with infra
6.00
Express365
01/12/2023
Muhammed Assyafiq Bin Ahmad Kamal
Support
Production Ticket(ST) #10524
: Weng Chun Construction Trading - Inquiry on payment terms
Had a call and guide user via call on configuration payment terms. Case closed
0.50
Express365
01/12/2023
Muhammed Assyafiq Bin Ahmad Kamal
Support
Production Ticket(ST) #10538
: Kska arkitek - Is there a feature to tick and untick for all transaction under bank recon?
Simulate and try to understand use issue
0.20
Express365
24/11/2023
Alfred Tan
Support
Production Ticket(ST) #10496
: The total assets and total Liabilities & Equity not equal
escalate time
1.50
Express365
24/11/2023
Alfred Tan
Support
Production Ticket(ST) #10496
: The total assets and total Liabilities & Equity not equal
check and confirm the balance sheet have issue
0.20
Express365
23/11/2023
Muhammed Assyafiq Bin Ahmad Kamal
Support
Production Ticket(ST) #10438
: KOOKI MASUNAGA MALAYSIA SDN BHD - Inquiry
call and follow up with user
0.25
Express365
22/11/2023
Alfred Tan
Support
Production Ticket(ST) #10483
: Sales Invoice cannot do Transfer.
Third parties check
0.50
Express365
22/11/2023
Alfred Tan
Support
Production Ticket(ST) #10483
: Sales Invoice cannot do Transfer.
try on user issue.
0.20
Express365
22/11/2023
Alfred Tan
Support
Production Ticket(ST) #10474
: Unable to transfer sales order to DO
try on user issue.
0.50
Express365
22/11/2023
Alfred Tan
Support
Production Ticket(ST) #10472
: update company details
check and understand the user issue.
0.50
Express365
20/11/2023
Muhammad Arif
Support
Production Ticket(ST) #10459
: contact missing when DO and invoice printed
call with customer and remote user's laptop
0.50
Express365
20/11/2023
Alfred Tan
Support
Production Ticket(ST) #10460
: Enquiry on new payment detail
request finance department to send the new proforma invoice with correct bank account
0.10
Express365
20/11/2023
Alfred Tan
Support
Production Ticket(ST) #10460
: Enquiry on new payment detail
call with customer to understand the requirement
0.20
Express365
20/11/2023
Muhammad Arif
Support
Production Ticket(ST) #10459
: contact missing when DO and invoice printed
chat with user to collect data and understand the issue
0.08
Express365
16/11/2023
Alfred Tan
Support
Production Ticket(ST) #10443
: Enquiry on E-invoicing
user Confirmation
0.20
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