Retail Eye

06/10/2023

02:14 PM Production Ticket(ST) #9740 (Ticket Resolved): INC4696948 Commented: RGRP-msfsax01-360-retail-eye-prd Slowness

Goy Chong Yu

02:12 PM Production Ticket(ST) #10042 (Pending Client Verification): FSMS: 2441748 JTIHQ RX: Anonymous Name

Goy Chong Yu

02:11 PM Production Ticket(ST) #10042 (Support In Progress): FSMS: 2441748 JTIHQ RX: Anonymous Name

Goy Chong Yu

02:11 PM Production Ticket(ST) #10049 (Pending Client Verification): FSMS: 2442264 CSS DAILY DUPLICATION REMOVAL FUNCTION HAS BEEN REMOVED

Goy Chong Yu

27/09/2023

06:47 PM Production Ticket(ST) #10049 (Support In Progress): FSMS: 2442264 CSS DAILY DUPLICATION REMOVAL FUNCTION HAS BEEN REMOVED

HI CTC,
As discussed with @'Ong, Melvin' there is misunderstanding from the report wording,
what user mean is the t... Goy Chong Yu

06:42 PM Production Ticket(ST) #10049 (Pending Client Verification): FSMS: 2442264 CSS DAILY DUPLICATION REMOVAL FUNCTION HAS BEEN REMOVED

Goy Chong Yu

06:40 PM Production Ticket(ST) #10049 (Support In Progress): FSMS: 2442264 CSS DAILY DUPLICATION REMOVAL FUNCTION HAS BEEN REMOVED

Goy Chong Yu

06:39 PM Production Ticket(ST) #10049 (Ticket Resolved): FSMS: 2442264 CSS DAILY DUPLICATION REMOVAL FUNCTION HAS BEEN REMOVED

Dear Crenergy Team,
Subject : FSMS: 2442264 CSS DAILY DUPLICATION REMOVAL FUNCTION HAS BEEN REMOV... Goy Chong Yu

26/09/2023

05:18 PM Production Ticket(ST) #10039 (Ticket Resolved): FSMS: 2441573 SPGS RX:Outlet call day missing

CTC reply:
Hi @'Ang, Chee Wan',
Kindly check and revert to us.
Regards,
Ravintiaran
Chee Wan reply:
... Goy Chong Yu

05:15 PM Production Ticket(ST) #10039 (Pending Client Verification): FSMS: 2441573 SPGS RX:Outlet call day missing

Goy Chong Yu

05:14 PM Production Ticket(ST) #10039 (Support In Progress): FSMS: 2441573 SPGS RX:Outlet call day missing

Goy Chong Yu

05:01 PM Production Ticket(ST) #10039 (Ticket Resolved): FSMS: 2441573 SPGS RX:Outlet call day missing

Dear Crenergy Team,
Subject : FSMS: 2441573 SPGS RX:Outlet call day missing
Analyst ... Goy Chong Yu

05:05 PM Production Ticket(ST) #10042 (Ticket Resolved): FSMS: 2441748 JTIHQ RX: Anonymous Name

Dear Crenergy Team,
Subject : FSMS: 2441748 JTIHQ RX: Anonymous Name
Analyst : R... Goy Chong Yu

25/09/2023

12:16 PM Production Ticket(ST) #10003 (Ticket Resolved): FSMS: 02437877 JTIHQ Retail Xcellence Dashboard Filter

user reply:
Hi CTC,
The issue has been resolved, you may proceed to close the INC.
CTC reply:
Dear @Ang, Ch... Goy Chong Yu

21/09/2023

05:12 PM Production Ticket(ST) #10003 (Support In Progress): FSMS: 02437877 JTIHQ Retail Xcellence Dashboard Filter

Joe change the store procedure to fix the filter issue Goy Chong Yu

10:50 AM Production Ticket(ST) #10003 (Pending Client Feedback): FSMS: 02437877 JTIHQ Retail Xcellence Dashboard Filter

Dear @MY-JTISRQ,
Kindly check with user on how they know the dashboard filtering is hardcode?
As checked from our... Goy Chong Yu

10:48 AM Production Ticket(ST) #10003 (Support In Progress): FSMS: 02437877 JTIHQ Retail Xcellence Dashboard Filter

Dear @MY-JTISRQ,
Noted on the escalation. We will check on it and revert back in soonest possible.
Goy Chong Yu

10:48 AM Production Ticket(ST) #10003 (Ticket Resolved): FSMS: 02437877 JTIHQ Retail Xcellence Dashboard Filter

Dear Crenergy Team,
Subject : FSMS: 02437877 JTIHQ Retail Xcellence Dashboard Filter
Analyst ... Goy Chong Yu