Activity
From 27/10/2023 to 25/11/2023
24/11/2023
- 03:58 PM Express365 1.50 hour (Production Ticket(ST) #10496 (Ticket Resolved): The total assets and total Liabilities & Equity not equal)
- escalate time
- 01:53 PM Express365 0.20 hour (Production Ticket(ST) #10496 (Ticket Resolved): The total assets and total Liabilities & Equity not equal)
- check and confirm the balance sheet have issue
23/11/2023
- 09:46 AM Express365 0.25 hour (Production Ticket(ST) #10438 (Ticket Resolved): KOOKI MASUNAGA MALAYSIA SDN BHD - Inquiry)
- call and follow up with user
22/11/2023
- 05:53 PM Express365 0.50 hour (Production Ticket(ST) #10483 (Ticket Resolved): Sales Invoice cannot do Transfer.)
- Third parties check
- 05:52 PM Express365 0.20 hour (Production Ticket(ST) #10483 (Ticket Resolved): Sales Invoice cannot do Transfer.)
- try on user issue.
- 12:34 PM Express365 0.50 hour (Production Ticket(ST) #10474 (Ticket Resolved): Unable to transfer sales order to DO)
- try on user issue.
- 09:57 AM Express365 0.50 hour (Production Ticket(ST) #10472 (Ticket Resolved): update company details)
- check and understand the user issue.
20/11/2023
- 02:41 PM Express365 0.50 hour (Production Ticket(ST) #10459 (Ticket Resolved): contact missing when DO and invoice printed )
- call with customer and remote user's laptop
- 12:13 PM Express365 0.08 hour (Production Ticket(ST) #10459 (Ticket Resolved): contact missing when DO and invoice printed )
- chat with user to collect data and understand the issue
- 12:34 PM Express365 0.10 hour (Production Ticket(ST) #10460 (Ticket Resolved): Enquiry on new payment detail)
- request finance department to send the new proforma invoice with correct bank account
- 12:33 PM Express365 0.20 hour (Production Ticket(ST) #10460 (Ticket Resolved): Enquiry on new payment detail)
- call with customer to understand the requirement
16/11/2023
- 03:21 PM Express365 0.20 hour (Production Ticket(ST) #10443 (Ticket Resolved): Enquiry on E-invoicing)
- user Confirmation
- 03:20 PM Express365 0.10 hour (Production Ticket(ST) #10443 (Ticket Resolved): Enquiry on E-invoicing)
- advise by Afiq
- 03:19 PM Express365 0.20 hour (Production Ticket(ST) #10443 (Ticket Resolved): Enquiry on E-invoicing)
- check and understand the user issue.
15/11/2023
- 05:19 PM Express365 0.09 hour (Production Ticket(ST) #10438 (Ticket Resolved): KOOKI MASUNAGA MALAYSIA SDN BHD - Inquiry)
- support
14/11/2023
- 09:32 AM Finance365 2.00 hours (Production Ticket(ST) #10253 (Ticket Resolved): Inquiry on CR in Finance365)
- email to user and passed the message user.
09/11/2023
- 06:40 PM Express365 0.10 hour (Production Ticket(ST) #10387 (Ticket Resolved): inquiry about express365 settings)
- check and understand the user issue.
08/11/2023
- 07:12 PM Express365 0.50 hour (Production Ticket(ST) #10381 (Ticket Resolved): Renewal Account)
- check and understand the user issue.
03/11/2023
- 03:37 PM Finance365 0.10 hour (Production Ticket(ST) #10347 (Ticket Resolved): Set the SST rates)
- check and understand the user issue.
02/11/2023
- 09:33 AM Express365 0.10 hour (Production Ticket(ST) #10296 (Ticket Resolved): Enquiry on POS version)
- let user know we can do the training session for user after they do the subscruption
- 09:32 AM Express365 0.20 hour (Production Ticket(ST) #10296 (Ticket Resolved): Enquiry on POS version)
- understand POS and create a demo account for user to try,
01/11/2023
- 11:34 AM Express365 0.10 hour (Production Ticket(ST) #10326 (Ticket Resolved): Inquiry on transfer Sales Invoice to bad debt)
- Escalate to Principal - Leong
- 11:17 AM Express365 0.10 hour (Production Ticket(ST) #10326 (Ticket Resolved): Inquiry on transfer Sales Invoice to bad debt)
- check and understand the user issue.
31/10/2023
- 12:42 PM Express365 0.20 hour (Production Ticket(ST) #10296 (Ticket Resolved): Enquiry on POS version)
- further study the POS
30/10/2023
- 11:58 AM Express365 0.20 hour (Production Ticket(ST) #10296 (Ticket Resolved): Enquiry on POS version)
- call with user to understand the requirement
- 11:33 AM Finance365 0.10 hour (Production Ticket(ST) #10253 (Ticket Resolved): Inquiry on CR in Finance365)
- request user on feedback
- 11:32 AM Finance365 0.50 hour (Production Ticket(ST) #10253 (Ticket Resolved): Inquiry on CR in Finance365)
- waiting Leong feedback on customization and pricing
- 11:31 AM Express365 0.50 hour (Production Ticket(ST) #10176 (Ticket Resolved): issue on custom template)
- waiting user to feedback on price needed to proceed or not
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