Activity
From 02/10/2023 to 31/10/2023
31/10/2023
- 12:42 PM Express365 Production Ticket(ST) #10296 (Escalate to 2nd Level Support): Enquiry on POS version
- further study the POS
30/10/2023
- 03:08 PM Express365 Production Ticket(ST) #10265 (Ticket Resolved): Edata - Inquiry serial number features, when and how to apply batch code and serial number
- 11:58 AM Express365 Production Ticket(ST) #10296 (Support In Progress): Enquiry on POS version
- call with user to understand the requirement
I only use INVENTORY now and want to add on to the latest version of ... - 11:45 AM Express365 Production Ticket(ST) #10296 (Ticket Resolved): Enquiry on POS version
- just to check
your POS is version
is that the latest and what are the distinctive feature that come with it ?
can ... - 11:33 AM Finance365 Production Ticket(ST) #10253: Inquiry on CR in Finance365
- Dear Leong,
May we have any update on these customizations?
- 11:32 AM Finance365 Production Ticket(ST) #10253: Inquiry on CR in Finance365
- Dear Leong,
I hope this message finds you well. I am writing to request a customization on behalf of one of our v... - 11:31 AM Express365 Production Ticket(ST) #10176 (Pending Client Feedback): issue on custom template
- 1. Delivery order and Purchase order: to have billing address + delivery address.
• RM700 customizable
2. Sales in...
26/10/2023
- 02:32 PM Express365 Production Ticket(ST) #10265 (Support In Progress): Edata - Inquiry serial number features, when and how to apply batch code and serial number
25/10/2023
- 04:35 PM Express365 Production Ticket(ST) #10265 (Ticket Resolved): Edata - Inquiry serial number features, when and how to apply batch code and serial number
- 03:40 PM Express365 Production Ticket(ST) #10243 (Ticket Resolved): unable to print
24/10/2023
- 03:46 PM Finance365 Production Ticket(ST) #10253 (Escalated to 3rd Party): Inquiry on CR in Finance365
- Hi Ms Cheang,
I have talked the Finance365 developer, the software finance365 have stop do changes request. We are ... - 03:45 PM Finance365 Production Ticket(ST) #10253 (Support In Progress): Inquiry on CR in Finance365
- call again with user to further discuss about the Express365 pricing
- 03:37 PM Finance365 Production Ticket(ST) #10253 (Pending Client Verification): Inquiry on CR in Finance365
- pending verification
- 03:31 PM Finance365 Production Ticket(ST) #10253: Inquiry on CR in Finance365
- get advise from Afiq
- 03:31 PM Finance365 Production Ticket(ST) #10253 (Support In Progress): Inquiry on CR in Finance365
- phone calling to understand user issue
- 03:30 PM Finance365 Production Ticket(ST) #10253 (Ticket Resolved): Inquiry on CR in Finance365
- **attachment in below**
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23/10/2023
- 06:04 PM Express365 Production Ticket(ST) #10176: issue on custom template
- Hi MCC,
Delivery order and Purchase Order is possible.
We would charge a token of RM500, to enhance it and make it ... - 02:57 PM Express365 Production Ticket(ST) #10176: issue on custom template
- Send an official email to check for costing.
- 02:55 PM Express365 Production Ticket(ST) #10054 (Ticket Resolved): Edata - I wish to know can fav365 shows a list of product with batch no n expiry date.
- 02:54 PM Express365 Production Ticket(ST) #10053 (Ticket Resolved): Edata - Kindly open the stock batch in my demo set to do demo for customer. My login id demo@edata.my pass is pasword123
- 11:26 AM Express365 Production Ticket(ST) #10243 (Pending Client Verification): unable to print
- 11:25 AM Express365 Production Ticket(ST) #10243 (Support In Progress): unable to print
- 11:25 AM Express365 Production Ticket(ST) #10243 (Ticket Resolved): unable to print
- hi, could help me check, inv cant print.... keep showing no response
Panel House Sdn Bhd - 11:21 AM Express365 Production Ticket(ST) #10242 (Pending Client Verification): Issue and customization
- 11:21 AM Express365 Production Ticket(ST) #10242 (Support In Progress): Issue and customization
- user inform issue still happen at supplier invoice and add new price level
- 11:19 AM Express365 Production Ticket(ST) #10242 (Pending Client Verification): Issue and customization
- escalation info:
Dear @Leong Kwor Loong,
I hope this message finds you well.
Kindly refer the attached doc... - 11:17 AM Express365 Production Ticket(ST) #10242 (Support In Progress): Issue and customization
- 11:15 AM Express365 Production Ticket(ST) #10242 (Ticket Resolved): Issue and customization
- hi Arif. Ms Susan want to have a call with you.
19/10/2023
- 06:16 PM Finance365 Production Ticket(ST) #10219 (Ticket Resolved): Invoice - printing with add-on logo
- user Confirmation
- 06:16 PM Finance365 Production Ticket(ST) #10219 (Pending Client Verification): Invoice - printing with add-on logo
- !842800b0-1ff7-4c58-9234-7575ea5630c4.jpg!
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- 06:13 PM Finance365 Production Ticket(ST) #10219: Invoice - printing with add-on logo
- allgn call with user, check and advise user
- 06:12 PM Finance365 Production Ticket(ST) #10219 (Support In Progress): Invoice - printing with add-on logo
- check and understand the user issue.
- 06:11 PM Finance365 Production Ticket(ST) #10219 (Ticket Resolved): Invoice - printing with add-on logo
- Hi, this is Finance365 support?
We would like to check how can we add JomPay details into our invoice? Thank you
Hi...
18/10/2023
- 06:57 PM Express365 Production Ticket(ST) #10193 (Ticket Resolved): Request on Latest Price list by Susan
- user Confirmation
- 06:56 PM Express365 Production Ticket(ST) #10193: Request on Latest Price list by Susan
- pending verification
- 06:54 PM Express365 Production Ticket(ST) #10135 (Ticket Resolved): Metalpact Engineering Sdn Bhd - 6 months renewal
- 06:49 PM Express365 Production Ticket(ST) #10181 (Ticket Resolved): Whatapps escalation - double invoice issue
- user Confirmation
- 06:46 PM Express365 Production Ticket(ST) #10181 (Pending Client Verification): Whatapps escalation - double invoice issue
- pending verification
- 03:36 PM Express365 Production Ticket(ST) #10181: Whatapps escalation - double invoice issue
- ask user: May we understand this 2 invoices which one should be deleted in system?
- 06:48 PM Express365 Production Ticket(ST) #10208 (Ticket Resolved): Website experienced slow performance
- user Confirmation
- 06:45 PM Express365 Production Ticket(ST) #10208 (Pending Client Verification): Website experienced slow performance
- pending verification
- 04:03 PM Express365 Production Ticket(ST) #10208 (Escalated to Level 3): Website experienced slow performance
- Hi May you try again on this page? let us know if the issue still there.
- 03:32 PM Express365 Production Ticket(ST) #10208 (Pending Client Verification): Website experienced slow performance
- pending verification
- 03:25 PM Express365 Production Ticket(ST) #10208: Website experienced slow performance
- express365 have experienced slow performance on 320PM 2023/10/18
- 03:24 PM Express365 Production Ticket(ST) #10208 (Support In Progress): Website experienced slow performance
- check and understand the user issue.
- 03:23 PM Express365 Production Ticket(ST) #10208 (Ticket Resolved): Website experienced slow performance
- hello
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can search can save but cannot print - 06:47 PM Express365 Production Ticket(ST) #10207 (Ticket Resolved): Website experienced slow performance
- user Confirmation
- 06:43 PM Express365 Production Ticket(ST) #10207 (Pending Client Verification): Website experienced slow performance
- pending verification
- 04:06 PM Express365 Production Ticket(ST) #10207 (Escalated to Level 3): Website experienced slow performance
- 04:05 PM Express365 Production Ticket(ST) #10207: Website experienced slow performance
- Hi May you try again on this page? let us know if the issue still there.
- 03:39 PM Express365 Production Ticket(ST) #10207 (Pending Client Verification): Website experienced slow performance
- pending verification
- 03:21 PM Express365 Production Ticket(ST) #10207: Website experienced slow performance
- the Express365 experienced slow performance in 3PM 2023/10/18
- 03:19 PM Express365 Production Ticket(ST) #10207 (Support In Progress): Website experienced slow performance
- 03:19 PM Express365 Production Ticket(ST) #10207 (Ticket Resolved): Website experienced slow performance
- HI
We can login and it show loading
We try other website like Google no problem just express365
17/10/2023
- 05:58 PM Express365 Production Ticket(ST) #10176: issue on custom template
- item4: customize the product sub items.
Currently, cannot work for this customization in express365. - 05:57 PM Express365 Production Ticket(ST) #10176 (Escalated to 3rd Party): issue on custom template
- Changes required to make:
Delivery order : to have billing address + delivery address
Sales invoices : to have s... - 02:18 PM Express365 Production Ticket(ST) #10193 (Escalated to 3rd Party): Request on Latest Price list by Susan
- 02:16 PM Express365 Production Ticket(ST) #10193 (Ticket Resolved): Request on Latest Price list by Susan
- !b1ab84c6-d331-4916-b51f-485d174e306b.jpg!
Pls open up price level n uploade stock image for my demo set. Need to ... - 11:38 AM Express365 Production Ticket(ST) #10066 (Ticket Resolved): Perusahan Azan Sdn Bhd - Account re-activation request
- 11:37 AM Express365 Production Ticket(ST) #10044 (Ticket Resolved): TOPWAY COOLING - Wrong calculation in supplier statement
- 11:30 AM Express365 Production Ticket(ST) #10162 (Ticket Resolved): Enquiry from Company - Entregreen
- 11:30 AM Express365 Production Ticket(ST) #10162: Enquiry from Company - Entregreen
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- 11:00 AM Express365 Production Ticket(ST) #10180 (Ticket Resolved): Whatapps escalation - Unable to track customer history price
- 10:59 AM Express365 Production Ticket(ST) #10180 (Pending Client Verification): Whatapps escalation - Unable to track customer history price
16/10/2023
- 11:36 AM Express365 Production Ticket(ST) #10181 (Escalated to 3rd Party): Whatapps escalation - double invoice issue
- !freesnippingtool.com_capture_20231016113539.png!
- 11:29 AM Express365 Production Ticket(ST) #10181 (Support In Progress): Whatapps escalation - double invoice issue
- 10:55 AM Express365 Production Ticket(ST) #10181 (Ticket Resolved): Whatapps escalation - double invoice issue
- !0a28f864-c7c8-4498-a217-5ef807fed97a.jpg!
hi. able to solve this double invoice issue? we've been facing this iss... - 11:35 AM Express365 Production Ticket(ST) #10180 (Escalated to 3rd Party): Whatapps escalation - Unable to track customer history price
- !freesnippingtool.com_capture_20231016113426.png!
- 11:33 AM Express365 Production Ticket(ST) #10180 (Support In Progress): Whatapps escalation - Unable to track customer history price
- 10:52 AM Express365 Production Ticket(ST) #10180 (Ticket Resolved): Whatapps escalation - Unable to track customer history price
- Good morning
We are facing some problem again
Unable to track customer history price. - 10:41 AM Express365 Production Ticket(ST) #10150 (Ticket Resolved): Cannot open Delivery Order
13/10/2023
- 06:06 PM Express365 Production Ticket(ST) #10176 (Support In Progress): issue on custom template
- 03:28 PM Express365 Production Ticket(ST) #10176 (Ticket Resolved): issue on custom template
- would like to know the function for custom template for sales invoices/ delivery order/ purchase order is it require ...
11/10/2023
- 05:31 PM Express365 Production Ticket(ST) #10162 (Escalated to 3rd Party): Enquiry from Company - Entregreen
- 05:27 PM Express365 Production Ticket(ST) #10162 (Support In Progress): Enquiry from Company - Entregreen
- 05:26 PM Express365 Production Ticket(ST) #10162 (Ticket Resolved): Enquiry from Company - Entregreen
- 1.check expired date for VEGAN LIFE TRADING PLT
expired yesterday 10/10/2023
2.
Can u send us ur company details... - 10:13 AM Express365 Production Ticket(ST) #10150 (Pending Client Verification): Cannot open Delivery Order
- 10:10 AM Express365 Production Ticket(ST) #10150 (Support In Progress): Cannot open Delivery Order
- 09:26 AM Express365 Production Ticket(ST) #10150: Cannot open Delivery Order
- !cd451d4f-2e9a-4926-a8fa-8f1356a278f7.jpg!
Unable to transfer from sales Oder to do
Do unable to transfer to invo... - 09:22 AM Express365 Production Ticket(ST) #10150 (Ticket Resolved): Cannot open Delivery Order
- Click the Ok in DO with without next signal and no function after click the button. Hence the Delivery Order is empty...
10/10/2023
- 02:31 PM Express365 Production Ticket(ST) #10135 (Escalated to 3rd Party): Metalpact Engineering Sdn Bhd - 6 months renewal
- 02:30 PM Express365 Production Ticket(ST) #10135 (Support In Progress): Metalpact Engineering Sdn Bhd - 6 months renewal
- 02:30 PM Express365 Production Ticket(ST) #10135 (Ticket Resolved): Metalpact Engineering Sdn Bhd - 6 months renewal
06/10/2023
- 11:22 AM Express365 Production Ticket(ST) #10105 (Ticket Resolved): General Ledger Summary - cannot print the excel
05/10/2023
- 04:04 PM Express365 Production Ticket(ST) #10105 (Escalated to 3rd Party): General Ledger Summary - cannot print the excel
- 03:59 PM Express365 Production Ticket(ST) #10105 (Ticket Resolved): General Ledger Summary - cannot print the excel
- !1241d3f4-bca1-4a2e-a0b3-b8028e6f19bd.jpg!
Hi Support, is something wrong with your server?
still loading till no... - 12:16 PM Finance365 Production Ticket(ST) #10091 (Ticket Resolved): Custom Report net sales not accurate
- 12:14 PM Finance365 Production Ticket(ST) #10091 (Pending Client Verification): Custom Report net sales not accurate
- !b934900a-dfd4-414c-98df-908d9db26c5d.jpg!
04/10/2023
- 03:29 PM Finance365 Production Ticket(ST) #10091 (Escalated to 3rd Party): Custom Report net sales not accurate
- 03:29 PM Finance365 Production Ticket(ST) #10091 (Ticket Resolved): Custom Report net sales not accurate
- We received an escalation from Pro Office Solutions Bhd, regarding their Report accuracy have problem by using the ‘L...
02/10/2023
- 05:56 PM Express365 Production Ticket(ST) #10066 (Escalated to 3rd Party): Perusahan Azan Sdn Bhd - Account re-activation request
- 05:55 PM Express365 Production Ticket(ST) #10066 (Support In Progress): Perusahan Azan Sdn Bhd - Account re-activation request
- 05:54 PM Express365 Production Ticket(ST) #10066 (Ticket Resolved): Perusahan Azan Sdn Bhd - Account re-activation request
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