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From 29/06/2023 to 28/07/2023

28/07/2023

04:21 PM Finance365 Production Ticket(ST) #9623 (Escalated to 3rd Party): Nozoly Food Sdn Bhd - Sales Report By Customer & Item Grand Total Show Wrong Amount
Muhammed Assyafiq Bin Ahmad Kamal
04:20 PM Finance365 Production Ticket(ST) #9623 (Support In Progress): Nozoly Food Sdn Bhd - Sales Report By Customer & Item Grand Total Show Wrong Amount
Muhammed Assyafiq Bin Ahmad Kamal
12:17 PM Finance365 Production Ticket(ST) #9623 (Ticket Resolved): Nozoly Food Sdn Bhd - Sales Report By Customer & Item Grand Total Show Wrong Amount
Dear Chris,
We received another escalation from Nozoly Food Sdn Bhd regarding Sales Report by Customer/Item vs Sal...
Muhammed Assyafiq Bin Ahmad Kamal
04:19 PM Express365 Production Ticket(ST) #9624 (Pending Client Verification): Whatsapp Escalation - Hai sir I have a question why still appear here that I already clear on bank statement and the status already clear
Muhammed Assyafiq Bin Ahmad Kamal
04:19 PM Express365 Production Ticket(ST) #9624 (Support In Progress): Whatsapp Escalation - Hai sir I have a question why still appear here that I already clear on bank statement and the status already clear
Muhammed Assyafiq Bin Ahmad Kamal
12:23 PM Express365 Production Ticket(ST) #9624: Whatsapp Escalation - Hai sir I have a question why still appear here that I already clear on bank statement and the status already clear
[0:21 pm, 28/07/2023] +60 11-2113 7808:
adilah
0328599372
[0:22 pm, 28/07/2023] mccsupport: Thanks
[0:22 pm, 28...
Muhammed Assyafiq Bin Ahmad Kamal
12:22 PM Express365 Production Ticket(ST) #9624 (Ticket Resolved): Whatsapp Escalation - Hai sir I have a question why still appear here that I already clear on bank statement and the status already clear
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[0:15 pm, 28/07/2023] +60 1...
Muhammed Assyafiq Bin Ahmad Kamal

27/07/2023

04:15 PM Express365 Production Ticket(ST) #9577 (Ticket Resolved): Inquiry 2023-07 (RGS) | Sales Invoice Account Setting
Muhammed Assyafiq Bin Ahmad Kamal
03:52 PM Finance365 Production Ticket(ST) #9619 (Escalated to 3rd Party): Nozoly Food Sdn Bhd - SO0042 not appear in DO0124 sales order list for transfer
Muhammed Assyafiq Bin Ahmad Kamal
03:51 PM Finance365 Production Ticket(ST) #9619 (Ticket Resolved): Nozoly Food Sdn Bhd - SO0042 not appear in DO0124 sales order list for transfer
Hi Cris,
As above, customer reported that they created a DO0124 and select transfer from SO0042. After save and re...
Muhammed Assyafiq Bin Ahmad Kamal

24/07/2023

02:32 PM Finance365 Production Ticket(ST) #9601 (Ticket Resolved): 019-732 4368 Izhar Nozoly Food - Sales Report By Customer not tally with Invoice Listing Report
Muhammed Assyafiq Bin Ahmad Kamal
02:31 PM Finance365 Production Ticket(ST) #9601 (Support In Progress): 019-732 4368 Izhar Nozoly Food - Sales Report By Customer not tally with Invoice Listing Report
Muhammed Assyafiq Bin Ahmad Kamal
02:31 PM Finance365 Production Ticket(ST) #9601 (Ticket Resolved): 019-732 4368 Izhar Nozoly Food - Sales Report By Customer not tally with Invoice Listing Report
Muhammed Assyafiq Bin Ahmad Kamal

14/07/2023

03:11 PM Express365 Production Ticket(ST) #9473 (Ticket Resolved): Elektrik Shing Hing Sdn Bhd - Expiry Inquiry and invoice request
Muhammed Assyafiq Bin Ahmad Kamal
03:09 PM Express365 Production Ticket(ST) #9577 (Pending Client Verification): Inquiry 2023-07 (RGS) | Sales Invoice Account Setting
Muhammed Assyafiq Bin Ahmad Kamal
03:09 PM Express365 Production Ticket(ST) #9577 (Support In Progress): Inquiry 2023-07 (RGS) | Sales Invoice Account Setting
Muhammed Assyafiq Bin Ahmad Kamal
03:09 PM Express365 Production Ticket(ST) #9577 (Ticket Resolved): Inquiry 2023-07 (RGS) | Sales Invoice Account Setting
Dear Sir,
Good day.
Under sales invoice panel, the first column for option - Enter Invoice by Stock Item or Accou...
Muhammed Assyafiq Bin Ahmad Kamal

13/07/2023

03:33 PM Express365 Production Ticket(ST) #9562 (Ticket Resolved): Whatsapp Escalation - Check all company under infinitus and export out for stella
Muhammed Assyafiq Bin Ahmad Kamal
03:32 PM Express365 Production Ticket(ST) #9562 (Support In Progress): Whatsapp Escalation - Check all company under infinitus and export out for stella
Muhammed Assyafiq Bin Ahmad Kamal
03:31 PM Express365 Production Ticket(ST) #9562 (Ticket Resolved): Whatsapp Escalation - Check all company under infinitus and export out for stella
[1:38 pm, 13/07/2023] +60 17-361 8826: hi E365 support.
[1:38 pm, 13/07/2023] +60 17-361 8826: can u help me to find...
Muhammed Assyafiq Bin Ahmad Kamal
03:30 PM Production Ticket(ST) #9553 (Ticket Resolved): Whatsapp Escalation - Sale Report by Item < Hi we have problem generating this. It runs n come out blank. What should we do
Muhammed Assyafiq Bin Ahmad Kamal
03:29 PM Production Ticket(ST) #9553 (Support In Progress): Whatsapp Escalation - Sale Report by Item < Hi we have problem generating this. It runs n come out blank. What should we do
Muhammed Assyafiq Bin Ahmad Kamal
03:27 PM Finance365 Production Ticket(ST) #9534 (Ticket Resolved): GOLDEN WAY VACATION - enquiry on FINANCIAL 365 : Issue with general ledger for refund
Muhammed Assyafiq Bin Ahmad Kamal
03:26 PM Express365 Production Ticket(ST) #9535 (Ticket Resolved): ERA ADIKKU SDN BHD - Renewal checking and request
Muhammed Assyafiq Bin Ahmad Kamal
03:21 PM Express365 Production Ticket(ST) #9536 (Ticket Resolved): Stella Co - Customer invoice listing not able to print out excel
Muhammed Assyafiq Bin Ahmad Kamal
03:09 PM Express365 Production Ticket(ST) #9474 (Ticket Resolved): EData - Budget module inquiry
Muhammed Assyafiq Bin Ahmad Kamal
03:09 PM Finance365 Production Ticket(ST) #9480 (Ticket Resolved): EData - Inquiry on how to use system
Muhammed Assyafiq Bin Ahmad Kamal
03:07 PM Production Ticket(ST) #9482 (Ticket Resolved): Alarm Zone & Automation Sdn Bhd - Inquiry on latest E365 packages and invoice request
Muhammed Assyafiq Bin Ahmad Kamal

12/07/2023

09:47 AM Production Ticket(ST) #9553 (Ticket Resolved): Whatsapp Escalation - Sale Report by Item < Hi we have problem generating this. It runs n come out blank. What should we do
Sale Report by Item < Hi we have problem generating this. It runs n come out blank. What should we do Muhammed Assyafiq Bin Ahmad Kamal

11/07/2023

12:29 PM Express365 Production Ticket(ST) #9535 (Support In Progress): ERA ADIKKU SDN BHD - Renewal checking and request
Muhammed Assyafiq Bin Ahmad Kamal
12:28 PM Express365 Production Ticket(ST) #9536 (Support In Progress): Stella Co - Customer invoice listing not able to print out excel
Muhammed Assyafiq Bin Ahmad Kamal
12:27 PM Finance365 Production Ticket(ST) #9534 (Support In Progress): GOLDEN WAY VACATION - enquiry on FINANCIAL 365 : Issue with general ledger for refund
Muhammed Assyafiq Bin Ahmad Kamal

10/07/2023

05:25 PM Express365 Production Ticket(ST) #9536 (Ticket Resolved): Stella Co - Customer invoice listing not able to print out excel
Muhammed Assyafiq Bin Ahmad Kamal
05:24 PM Express365 Production Ticket(ST) #9535 (Ticket Resolved): ERA ADIKKU SDN BHD - Renewal checking and request
Muhammed Assyafiq Bin Ahmad Kamal
05:21 PM Finance365 Production Ticket(ST) #9534 (Ticket Resolved): GOLDEN WAY VACATION - enquiry on FINANCIAL 365 : Issue with general ledger for refund
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Muhammed Assyafiq Bin Ahmad Kamal
04:54 PM Express365 Production Ticket(ST) #9479 (Pending Client Verification): Instalment Payment Customisation
Muhammed Assyafiq Bin Ahmad Kamal

05/07/2023

09:43 AM Express365 Production Ticket(ST) #9425 (Ticket Resolved): year end closing express365
Muhammad Arif

04/07/2023

05:48 PM Express365 Production Ticket(ST) #9479 (Support In Progress): Instalment Payment Customisation
Muhammed Assyafiq Bin Ahmad Kamal
04:51 PM Express365 Production Ticket(ST) #9479: Instalment Payment Customisation
9. Customer request a summary to print out of all the debtors outstanding as at end of the month date.
Muhammed Assyafiq Bin Ahmad Kamal

03/07/2023

03:31 PM Finance365 Production Ticket(ST) #9480: EData - Inquiry on how to use system
Hi @SST2u Official (teo) , we have a few inquiry from our customer. Can you help us by reading below and advise ?
...
Muhammed Assyafiq Bin Ahmad Kamal
03:30 PM Finance365 Production Ticket(ST) #9480 (Support In Progress): EData - Inquiry on how to use system
Muhammed Assyafiq Bin Ahmad Kamal
12:20 PM Finance365 Production Ticket(ST) #9480 (Ticket Resolved): EData - Inquiry on how to use system
1. How to separate account for F&B and Bowling (sales & expenses)
2. How to manage chart of account (Dashboard)
3. ...
Muhammed Assyafiq Bin Ahmad Kamal
03:03 PM Express365 Production Ticket(ST) #9474 (Support In Progress): EData - Budget module inquiry
Muhammed Assyafiq Bin Ahmad Kamal
10:53 AM Express365 Production Ticket(ST) #9474 (Ticket Resolved): EData - Budget module inquiry
Muhammed Assyafiq Bin Ahmad Kamal
03:02 PM Express365 Production Ticket(ST) #9473 (Pending Client Verification): Elektrik Shing Hing Sdn Bhd - Expiry Inquiry and invoice request
Muhammed Assyafiq Bin Ahmad Kamal
03:02 PM Express365 Production Ticket(ST) #9473 (Support In Progress): Elektrik Shing Hing Sdn Bhd - Expiry Inquiry and invoice request
Muhammed Assyafiq Bin Ahmad Kamal
10:53 AM Express365 Production Ticket(ST) #9473 (Ticket Resolved): Elektrik Shing Hing Sdn Bhd - Expiry Inquiry and invoice request
Muhammed Assyafiq Bin Ahmad Kamal
02:58 PM Production Ticket(ST) #9482 (Pending Client Feedback): Alarm Zone & Automation Sdn Bhd - Inquiry on latest E365 packages and invoice request
[2:52 pm, 03/07/2023] mccsupport: Hi Amanda, regarding your inquiry on the latest package. Here is the price for 1 ye... Muhammed Assyafiq Bin Ahmad Kamal
02:58 PM Production Ticket(ST) #9482 (Support In Progress): Alarm Zone & Automation Sdn Bhd - Inquiry on latest E365 packages and invoice request
Muhammed Assyafiq Bin Ahmad Kamal
12:54 PM Production Ticket(ST) #9482 (Ticket Resolved): Alarm Zone & Automation Sdn Bhd - Inquiry on latest E365 packages and invoice request
Hi, I am Amanda, my Company is ALARM ZONE AND AUTOMATION SDN BHD, we are using E365-E5 accounting system, is time to ... Muhammed Assyafiq Bin Ahmad Kamal
02:57 PM Express365 Production Ticket(ST) #9477 (Ticket Resolved): Rehab Mobility Equipment Sdn Bhd - Invoice request & Inquiry
Muhammed Assyafiq Bin Ahmad Kamal
02:56 PM Express365 Production Ticket(ST) #9477 (Support In Progress): Rehab Mobility Equipment Sdn Bhd - Invoice request & Inquiry
Muhammed Assyafiq Bin Ahmad Kamal
12:12 PM Express365 Production Ticket(ST) #9477 (Ticket Resolved): Rehab Mobility Equipment Sdn Bhd - Invoice request & Inquiry
1. Request to send an invoice
2. Request to check actual expiry
3. Urgent renewal
Muhammed Assyafiq Bin Ahmad Kamal
02:54 PM Production Ticket(ST) #9427 (Ticket Resolved): Whatsapp Escalation - Can you email us the invoice for the of July 2023?
Muhammed Assyafiq Bin Ahmad Kamal
12:18 PM Express365 Production Ticket(ST) #9479 (Ticket Resolved): Instalment Payment Customisation
Dear Susan,
Thank you for your email below.
We have reviewed the quotation and the sample screen, please find o...
Muhammed Assyafiq Bin Ahmad Kamal
 

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