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From 11/05/2024 to 09/06/2024

07/06/2024

08:08 PM Production Ticket(ST) #11968 (Ticket Resolved): @Assyafiq need you or your team to help to remind / check with Express and Finance whether they already register for above?
Muhammed Assyafiq Bin Ahmad Kamal
08:07 PM Production Ticket(ST) #11968 (Support In Progress): @Assyafiq need you or your team to help to remind / check with Express and Finance whether they already register for above?
Muhammed Assyafiq Bin Ahmad Kamal
08:07 PM Production Ticket(ST) #11968 (Ticket Resolved): @Assyafiq need you or your team to help to remind / check with Express and Finance whether they already register for above?
Muhammed Assyafiq Bin Ahmad Kamal
08:05 PM Production Ticket(ST) #11967 (Ticket Resolved): There is no way we can allow different account user to access the company, this violate our security. Our system only allow user from the same account to access multiple company under same account.
Muhammed Assyafiq Bin Ahmad Kamal
08:04 PM Production Ticket(ST) #11967 (Support In Progress): There is no way we can allow different account user to access the company, this violate our security. Our system only allow user from the same account to access multiple company under same account.
Muhammed Assyafiq Bin Ahmad Kamal
08:04 PM Production Ticket(ST) #11967 (Ticket Resolved): There is no way we can allow different account user to access the company, this violate our security. Our system only allow user from the same account to access multiple company under same account.
Muhammed Assyafiq Bin Ahmad Kamal
08:02 PM Production Ticket(ST) #11966 (Ticket Resolved): @MCC chongmingchuan please advise on 8% SST on march - FAQS blasting
Muhammed Assyafiq Bin Ahmad Kamal
08:02 PM Production Ticket(ST) #11966 (Support In Progress): @MCC chongmingchuan please advise on 8% SST on march - FAQS blasting
Muhammed Assyafiq Bin Ahmad Kamal
08:01 PM Production Ticket(ST) #11966 (Ticket Resolved): @MCC chongmingchuan please advise on 8% SST on march - FAQS blasting
Muhammed Assyafiq Bin Ahmad Kamal
08:00 PM Production Ticket(ST) #11965 (Ticket Resolved): Logo Checking
Muhammed Assyafiq Bin Ahmad Kamal
07:59 PM Production Ticket(ST) #11965 (Support In Progress): Logo Checking
Muhammed Assyafiq Bin Ahmad Kamal
07:59 PM Production Ticket(ST) #11965 (Ticket Resolved): Logo Checking
hi @MCC Alfred , there's only 1 logo space. if need 2 logo they have option to upload 1 image have 2 logo in it.
!Wh...
Muhammed Assyafiq Bin Ahmad Kamal
07:58 PM Production Ticket(ST) #11964 (Ticket Resolved): Morning Ming Chuan, can you check E365 Server could be down?
Muhammed Assyafiq Bin Ahmad Kamal
07:57 PM Production Ticket(ST) #11964 (Support In Progress): Morning Ming Chuan, can you check E365 Server could be down?
Muhammed Assyafiq Bin Ahmad Kamal
07:57 PM Production Ticket(ST) #11964 (Ticket Resolved): Morning Ming Chuan, can you check E365 Server could be down?
florencego3218@gmail.com
sinshengagro@gmail.com
Sin Sheng Agro
Can someone urgently check this with principle? Go...
Muhammed Assyafiq Bin Ahmad Kamal
06:51 PM Production Ticket(ST) #11960: Express365 - export all the transaction and master data
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Alfred Tan
06:49 PM Production Ticket(ST) #11960 (Pending Client Verification): Express365 - export all the transaction and master data
Alfred Tan
03:39 PM Production Ticket(ST) #11960 (Support In Progress): Express365 - export all the transaction and master data
Alfred Tan
03:39 PM Production Ticket(ST) #11960 (Ticket Resolved): Express365 - export all the transaction and master data
@Kamal Arif hi kamal ... Vegan Life Trading this user asking whether can renew for 1 month or 2 months only?
...
Alfred Tan
06:12 PM Production Ticket(ST) #11962 (Ticket Resolved): Express365 - Balance sheet 2023 report not tallly
Company: SOS Fastlane Emergency Solution SB
year 2022 closing value not tally
year jan 2023 - dec 2023 opening va...
Alfred Tan
06:09 PM Production Ticket(ST) #11961 (Ticket Resolved): Express365 - SST report no recent invoice
Alfred Tan
06:09 PM Production Ticket(ST) #11961 (Pending Client Verification): Express365 - SST report no recent invoice
Alfred Tan
06:03 PM Production Ticket(ST) #11961 (Support In Progress): Express365 - SST report no recent invoice
Alfred Tan
03:43 PM Production Ticket(ST) #11961 (Ticket Resolved): Express365 - SST report no recent invoice
+60 11-2680 0180
May know y I select service tax to customer invoice
But in SST report dint listing anything
Alfred Tan
03:37 PM Production Ticket(ST) #11959 (Support In Progress): Job Order - enquiry
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Hi @MCC chongmingchuan , currently have customer enquiry the E365 Job ...
Alfred Tan
03:35 PM Production Ticket(ST) #11959 (Ticket Resolved): Job Order - enquiry
do you have this JOB ORDER which is able to link with my express 365 ?
https://accounting.treezsoft.com/job/?type...
Alfred Tan

04/06/2024

04:39 PM Production Ticket(ST) #11913 (Ticket Resolved): Express365 - Payment received cannot tick invoice
Alfred Tan
04:20 PM Production Ticket(ST) #11913 (Pending Client Verification): Express365 - Payment received cannot tick invoice
Alfred Tan
03:11 PM Production Ticket(ST) #11913 (Escalated to 3rd Party): Express365 - Payment received cannot tick invoice
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Alfred Tan
10:09 AM Production Ticket(ST) #11913 (Support In Progress): Express365 - Payment received cannot tick invoice
Alfred Tan
10:08 AM Production Ticket(ST) #11913 (Ticket Resolved): Express365 - Payment received cannot tick invoice
we cannot tick payment on the invoice
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Company: An stiching
Alfred Tan

29/05/2024

07:40 PM Production Ticket(ST) #11873 (Pending Client Verification): POS - enquiry the POS
Alfred Tan
07:39 PM Production Ticket(ST) #11873 (Support In Progress): POS - enquiry the POS
Alfred Tan
07:38 PM Production Ticket(ST) #11873 (Ticket Resolved): POS - enquiry the POS
company Hua Chian
For the POS, do you have the functions what i can set discount and promotion?
for the invento...
Alfred Tan
12:16 PM Production Ticket(ST) #11867 (Ticket Resolved): Express365 - Enquiry the SST-return
Alfred Tan
09:59 AM Production Ticket(ST) #11867: Express365 - Enquiry the SST-return
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Sorry to disturb you again. I try to download the SST Return. But why the...
Alfred Tan
09:57 AM Production Ticket(ST) #11867 (Pending Client Verification): Express365 - Enquiry the SST-return
Alfred Tan
09:50 AM Production Ticket(ST) #11867 (Support In Progress): Express365 - Enquiry the SST-return
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Alfred Tan
09:49 AM Production Ticket(ST) #11867 (Ticket Resolved): Express365 - Enquiry the SST-return
company name: NRS PROCESS SYSTEMS SDN BHD
Our company are using the Express365 accounting software. Currently, our...
Alfred Tan

28/05/2024

06:24 PM Production Ticket(ST) #11836 (Ticket Resolved): Express365 - adjust the SSM number
Alfred Tan
05:27 PM Production Ticket(ST) #11816 (Ticket Resolved): Express365 - cannot delete the receive payment
Alfred Tan
05:27 PM Production Ticket(ST) #11816 (Pending Client Verification): Express365 - cannot delete the receive payment
Alfred Tan
05:25 PM Production Ticket(ST) #11816 (Support In Progress): Express365 - cannot delete the receive payment
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Alfred Tan
09:43 AM Production Ticket(ST) #11816: Express365 - cannot delete the receive payment
The payment receipt is clear in Bank Reconciliation page.
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Alfred Tan

27/05/2024

06:29 PM Production Ticket(ST) #11836: Express365 - adjust the SSM number
Hi Leong,
company 'Pro Office' request to update the SSM number under the footer, could you please assist us to do u...
Alfred Tan
06:21 PM Production Ticket(ST) #11836 (Pending Client Verification): Express365 - adjust the SSM number
Alfred Tan
05:44 PM Production Ticket(ST) #11836 (Support In Progress): Express365 - adjust the SSM number
Alfred Tan
05:38 PM Production Ticket(ST) #11836 (Ticket Resolved): Express365 - adjust the SSM number
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Hi sir, how to edit this company number in the sales invoice the correct ...
Alfred Tan

24/05/2024

07:02 PM Production Ticket(ST) #11816 (Ticket Resolved): Express365 - cannot delete the receive payment
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I want to delete 2 item, but i cant
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Alfred Tan
04:22 PM Production Ticket(ST) #11713 (Ticket Resolved): Express365- ini saya generate utk sst tax. invoice fz1540 tu kenapa amount dia tak sama dgn dalam invoice ye? haritu saya check mungkin sebab ep fee. tapi bila dah kira, tolak amount ep fee tak dapat amount 118,331.60 tu.
Alfred Tan
04:22 PM Production Ticket(ST) #11713 (Pending Client Verification): Express365- ini saya generate utk sst tax. invoice fz1540 tu kenapa amount dia tak sama dgn dalam invoice ye? haritu saya check mungkin sebab ep fee. tapi bila dah kira, tolak amount ep fee tak dapat amount 118,331.60 tu.
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Alfred Tan
04:19 PM Production Ticket(ST) #11713 (Support In Progress): Express365- ini saya generate utk sst tax. invoice fz1540 tu kenapa amount dia tak sama dgn dalam invoice ye? haritu saya check mungkin sebab ep fee. tapi bila dah kira, tolak amount ep fee tak dapat amount 118,331.60 tu.
Alfred Tan
12:12 PM Production Ticket(ST) #11805 (Ticket Resolved): Express365 - enquiry account status
Alfred Tan
11:55 AM Production Ticket(ST) #11805 (Pending Client Verification): Express365 - enquiry account status
Alfred Tan
11:52 AM Production Ticket(ST) #11805 (Support In Progress): Express365 - enquiry account status
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Alfred Tan
11:50 AM Production Ticket(ST) #11805 (Ticket Resolved): Express365 - enquiry account status
Vegan Life Trading long time not using FAV365 cloud accounting since they didnt pay the subscription. they asking tha... Alfred Tan
11:49 AM Production Ticket(ST) #11803 (Ticket Resolved): Express365 - SST report does not capture the 8 %
Alfred Tan
11:48 AM Production Ticket(ST) #11803 (Pending Client Verification): Express365 - SST report does not capture the 8 %
Alfred Tan
11:43 AM Production Ticket(ST) #11803: Express365 - SST report does not capture the 8 %
Hi @365 Principal Leong , may you advise us, the customer created the own SST 8% and used this code to apply to trans... Alfred Tan
11:38 AM Production Ticket(ST) #11803 (Support In Progress): Express365 - SST report does not capture the 8 %
Alfred Tan
11:34 AM Production Ticket(ST) #11803 (Ticket Resolved): Express365 - SST report does not capture the 8 %
Hi Support, I am from Pro Office Solutions Sdn Bhd
This month I have to run SST for period of Mar & Apr 2024
Howeve...
Alfred Tan
11:38 AM Production Ticket(ST) #11802 (Ticket Resolved): POS - Discount function disable
Alfred Tan
11:38 AM Production Ticket(ST) #11802 (Pending Client Verification): POS - Discount function disable
Alfred Tan
11:31 AM Production Ticket(ST) #11802 (Support In Progress): POS - Discount function disable
Morning @365 Principal Leong , about the POS 's preferences setting for 'Discount Change'.
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Alfred Tan
11:29 AM Production Ticket(ST) #11802 (Ticket Resolved): POS - Discount function disable
Try tick on this “discount change” and save the setting, but it fail to save to setting
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Alfred Tan
11:28 AM Production Ticket(ST) #11800 (Ticket Resolved): POS - enquiry the chart of account
Alfred Tan
11:27 AM Production Ticket(ST) #11800 (Pending Client Verification): POS - enquiry the chart of account
Alfred Tan
11:25 AM Production Ticket(ST) #11800 (Support In Progress): POS - enquiry the chart of account
Alfred Tan
10:57 AM Production Ticket(ST) #11800 (Ticket Resolved): POS - enquiry the chart of account
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Is this correct as expense /discount allowed ?
Morning,
would you...
Alfred Tan
11:25 AM Production Ticket(ST) #11795 (Ticket Resolved): Express365 - new product missing in stock received
Alfred Tan
11:21 AM Production Ticket(ST) #11799 (Ticket Resolved): POS - enquiry the payment types
Alfred Tan
11:02 AM Production Ticket(ST) #11799 (Pending Client Verification): POS - enquiry the payment types
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Alfred Tan
10:55 AM Production Ticket(ST) #11799 (Support In Progress): POS - enquiry the payment types
Alfred Tan
10:55 AM Production Ticket(ST) #11799 (Ticket Resolved): POS - enquiry the payment types
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Alfred Tan

23/05/2024

10:53 PM Production Ticket(ST) #11795 (Pending Client Verification): Express365 - new product missing in stock received
Alfred Tan
10:52 PM Production Ticket(ST) #11795 (Support In Progress): Express365 - new product missing in stock received
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@~Charlie we received an escalate from company 'evest marketing', cust...
Alfred Tan
10:50 PM Production Ticket(ST) #11795 (Ticket Resolved): Express365 - new product missing in stock received
Hi, can you help me check why I cannot find my stock item at stock received
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Alfred Tan
10:51 PM Production Ticket(ST) #11794 (Ticket Resolved): Express365 - Payment received cannot tick invoice
Alfred Tan
10:49 PM Production Ticket(ST) #11794 (Pending Client Verification): Express365 - Payment received cannot tick invoice
Hi @365 Principal Leong , may we know what error cause the invoice document in receive payment not allow to tick?
!1...
Alfred Tan
10:39 PM Production Ticket(ST) #11794 (Support In Progress): Express365 - Payment received cannot tick invoice
Alfred Tan
10:39 PM Production Ticket(ST) #11794 (Ticket Resolved): Express365 - Payment received cannot tick invoice
I want to ask about system 365
we cannot tick the payment on invoice
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Alfred Tan

20/05/2024

10:15 AM Production Ticket(ST) #11749 (Ticket Resolved): Finance365 - udpate the company detail
Alfred Tan
10:11 AM Production Ticket(ST) #11749 (Pending Client Verification): Finance365 - udpate the company detail
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Alfred Tan
10:09 AM Production Ticket(ST) #11749 (Support In Progress): Finance365 - udpate the company detail
Alfred Tan
10:08 AM Production Ticket(ST) #11749 (Ticket Resolved): Finance365 - udpate the company detail
please delete company BONUS FORTUNA F&B SDN BHD and change to new company name BONUS FORTUNA SDN BHD
because company...
Alfred Tan
09:49 AM Production Ticket(ST) #11588 (Ticket Resolved): Express365 - Enquire on Integrate with Easy Store
Alfred Tan
09:43 AM Production Ticket(ST) #11625 (Ticket Resolved): Express365 - name of PDF filename
Alfred Tan
09:34 AM Production Ticket(ST) #11625: Express365 - name of PDF filename
Currently only sales invoice filename is followed by doc number
Hi Mr Chan, we have checked with developer on the ...
Alfred Tan

17/05/2024

10:57 AM Production Ticket(ST) #11735 (Ticket Resolved): Express365 - request Chart of Account template
Alfred Tan
10:29 AM Production Ticket(ST) #11735 (Pending Client Verification): Express365 - request Chart of Account template
Alfred Tan
10:27 AM Production Ticket(ST) #11735 (Support In Progress): Express365 - request Chart of Account template
Alfred Tan
10:26 AM Production Ticket(ST) #11735 (Ticket Resolved): Express365 - request Chart of Account template
Where can I get the template to import?
Can I get the template by 10?
CHART of Accounts
As we would like to impo...
Alfred Tan

14/05/2024

05:20 PM Production Ticket(ST) #11713 (Ticket Resolved): Express365- ini saya generate utk sst tax. invoice fz1540 tu kenapa amount dia tak sama dgn dalam invoice ye? haritu saya check mungkin sebab ep fee. tapi bila dah kira, tolak amount ep fee tak dapat amount 118,331.60 tu.
ini saya generate utk sst tax. invoice fz1540 tu kenapa amount dia tak sama dgn dalam invoice ye? haritu saya check m... Muhammed Azhar Mohamed Maideen
11:09 AM Production Ticket(ST) #11703 (Ticket Resolved): Express365- Morning Problem unsolved
As we checked with Leong , this has been modified and alreadysend customer on how to change the logo height
Muhammed Azhar Mohamed Maideen
11:05 AM Production Ticket(ST) #11703 (Support In Progress): Express365- Morning Problem unsolved
As I check with alfred, this is regarding the printing preference where the customer asked to adjust size of the logo... Muhammed Azhar Mohamed Maideen
10:27 AM Production Ticket(ST) #11703 (Ticket Resolved): Express365- Morning Problem unsolved
Muhammed Azhar Mohamed Maideen
 

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