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From 02/05/2024 to 31/05/2024

29/05/2024

07:40 PM Production Ticket(ST) #11873 (Pending Client Verification): POS - enquiry the POS
Alfred Tan
07:39 PM Production Ticket(ST) #11873 (Support In Progress): POS - enquiry the POS
Alfred Tan
07:38 PM Production Ticket(ST) #11873 (Ticket Resolved): POS - enquiry the POS
company Hua Chian
For the POS, do you have the functions what i can set discount and promotion?
for the invento...
Alfred Tan
12:16 PM Production Ticket(ST) #11867 (Ticket Resolved): Express365 - Enquiry the SST-return
Alfred Tan
09:59 AM Production Ticket(ST) #11867: Express365 - Enquiry the SST-return
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Sorry to disturb you again. I try to download the SST Return. But why the...
Alfred Tan
09:57 AM Production Ticket(ST) #11867 (Pending Client Verification): Express365 - Enquiry the SST-return
Alfred Tan
09:50 AM Production Ticket(ST) #11867 (Support In Progress): Express365 - Enquiry the SST-return
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Alfred Tan
09:49 AM Production Ticket(ST) #11867 (Ticket Resolved): Express365 - Enquiry the SST-return
company name: NRS PROCESS SYSTEMS SDN BHD
Our company are using the Express365 accounting software. Currently, our...
Alfred Tan

28/05/2024

06:24 PM Production Ticket(ST) #11836 (Ticket Resolved): Express365 - adjust the SSM number
Alfred Tan
05:27 PM Production Ticket(ST) #11816 (Ticket Resolved): Express365 - cannot delete the receive payment
Alfred Tan
05:27 PM Production Ticket(ST) #11816 (Pending Client Verification): Express365 - cannot delete the receive payment
Alfred Tan
05:25 PM Production Ticket(ST) #11816 (Support In Progress): Express365 - cannot delete the receive payment
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Alfred Tan
09:43 AM Production Ticket(ST) #11816: Express365 - cannot delete the receive payment
The payment receipt is clear in Bank Reconciliation page.
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Alfred Tan

27/05/2024

06:29 PM Production Ticket(ST) #11836: Express365 - adjust the SSM number
Hi Leong,
company 'Pro Office' request to update the SSM number under the footer, could you please assist us to do u...
Alfred Tan
06:21 PM Production Ticket(ST) #11836 (Pending Client Verification): Express365 - adjust the SSM number
Alfred Tan
05:44 PM Production Ticket(ST) #11836 (Support In Progress): Express365 - adjust the SSM number
Alfred Tan
05:38 PM Production Ticket(ST) #11836 (Ticket Resolved): Express365 - adjust the SSM number
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Hi sir, how to edit this company number in the sales invoice the correct ...
Alfred Tan

24/05/2024

07:02 PM Production Ticket(ST) #11816 (Ticket Resolved): Express365 - cannot delete the receive payment
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I want to delete 2 item, but i cant
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Alfred Tan
04:22 PM Production Ticket(ST) #11713 (Ticket Resolved): Express365- ini saya generate utk sst tax. invoice fz1540 tu kenapa amount dia tak sama dgn dalam invoice ye? haritu saya check mungkin sebab ep fee. tapi bila dah kira, tolak amount ep fee tak dapat amount 118,331.60 tu.
Alfred Tan
04:22 PM Production Ticket(ST) #11713 (Pending Client Verification): Express365- ini saya generate utk sst tax. invoice fz1540 tu kenapa amount dia tak sama dgn dalam invoice ye? haritu saya check mungkin sebab ep fee. tapi bila dah kira, tolak amount ep fee tak dapat amount 118,331.60 tu.
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Alfred Tan
04:19 PM Production Ticket(ST) #11713 (Support In Progress): Express365- ini saya generate utk sst tax. invoice fz1540 tu kenapa amount dia tak sama dgn dalam invoice ye? haritu saya check mungkin sebab ep fee. tapi bila dah kira, tolak amount ep fee tak dapat amount 118,331.60 tu.
Alfred Tan
12:12 PM Production Ticket(ST) #11805 (Ticket Resolved): Express365 - enquiry account status
Alfred Tan
11:55 AM Production Ticket(ST) #11805 (Pending Client Verification): Express365 - enquiry account status
Alfred Tan
11:52 AM Production Ticket(ST) #11805 (Support In Progress): Express365 - enquiry account status
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Alfred Tan
11:50 AM Production Ticket(ST) #11805 (Ticket Resolved): Express365 - enquiry account status
Vegan Life Trading long time not using FAV365 cloud accounting since they didnt pay the subscription. they asking tha... Alfred Tan
11:49 AM Production Ticket(ST) #11803 (Ticket Resolved): Express365 - SST report does not capture the 8 %
Alfred Tan
11:48 AM Production Ticket(ST) #11803 (Pending Client Verification): Express365 - SST report does not capture the 8 %
Alfred Tan
11:43 AM Production Ticket(ST) #11803: Express365 - SST report does not capture the 8 %
Hi @365 Principal Leong , may you advise us, the customer created the own SST 8% and used this code to apply to trans... Alfred Tan
11:38 AM Production Ticket(ST) #11803 (Support In Progress): Express365 - SST report does not capture the 8 %
Alfred Tan
11:34 AM Production Ticket(ST) #11803 (Ticket Resolved): Express365 - SST report does not capture the 8 %
Hi Support, I am from Pro Office Solutions Sdn Bhd
This month I have to run SST for period of Mar & Apr 2024
Howeve...
Alfred Tan
11:38 AM Production Ticket(ST) #11802 (Ticket Resolved): POS - Discount function disable
Alfred Tan
11:38 AM Production Ticket(ST) #11802 (Pending Client Verification): POS - Discount function disable
Alfred Tan
11:31 AM Production Ticket(ST) #11802 (Support In Progress): POS - Discount function disable
Morning @365 Principal Leong , about the POS 's preferences setting for 'Discount Change'.
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Alfred Tan
11:29 AM Production Ticket(ST) #11802 (Ticket Resolved): POS - Discount function disable
Try tick on this “discount change” and save the setting, but it fail to save to setting
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Alfred Tan
11:28 AM Production Ticket(ST) #11800 (Ticket Resolved): POS - enquiry the chart of account
Alfred Tan
11:27 AM Production Ticket(ST) #11800 (Pending Client Verification): POS - enquiry the chart of account
Alfred Tan
11:25 AM Production Ticket(ST) #11800 (Support In Progress): POS - enquiry the chart of account
Alfred Tan
10:57 AM Production Ticket(ST) #11800 (Ticket Resolved): POS - enquiry the chart of account
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Is this correct as expense /discount allowed ?
Morning,
would you...
Alfred Tan
11:25 AM Production Ticket(ST) #11795 (Ticket Resolved): Express365 - new product missing in stock received
Alfred Tan
11:21 AM Production Ticket(ST) #11799 (Ticket Resolved): POS - enquiry the payment types
Alfred Tan
11:02 AM Production Ticket(ST) #11799 (Pending Client Verification): POS - enquiry the payment types
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Alfred Tan
10:55 AM Production Ticket(ST) #11799 (Support In Progress): POS - enquiry the payment types
Alfred Tan
10:55 AM Production Ticket(ST) #11799 (Ticket Resolved): POS - enquiry the payment types
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Alfred Tan

23/05/2024

10:53 PM Production Ticket(ST) #11795 (Pending Client Verification): Express365 - new product missing in stock received
Alfred Tan
10:52 PM Production Ticket(ST) #11795 (Support In Progress): Express365 - new product missing in stock received
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@~Charlie we received an escalate from company 'evest marketing', cust...
Alfred Tan
10:50 PM Production Ticket(ST) #11795 (Ticket Resolved): Express365 - new product missing in stock received
Hi, can you help me check why I cannot find my stock item at stock received
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Alfred Tan
10:51 PM Production Ticket(ST) #11794 (Ticket Resolved): Express365 - Payment received cannot tick invoice
Alfred Tan
10:49 PM Production Ticket(ST) #11794 (Pending Client Verification): Express365 - Payment received cannot tick invoice
Hi @365 Principal Leong , may we know what error cause the invoice document in receive payment not allow to tick?
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Alfred Tan
10:39 PM Production Ticket(ST) #11794 (Support In Progress): Express365 - Payment received cannot tick invoice
Alfred Tan
10:39 PM Production Ticket(ST) #11794 (Ticket Resolved): Express365 - Payment received cannot tick invoice
I want to ask about system 365
we cannot tick the payment on invoice
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Alfred Tan

20/05/2024

10:15 AM Production Ticket(ST) #11749 (Ticket Resolved): Finance365 - udpate the company detail
Alfred Tan
10:11 AM Production Ticket(ST) #11749 (Pending Client Verification): Finance365 - udpate the company detail
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Alfred Tan
10:09 AM Production Ticket(ST) #11749 (Support In Progress): Finance365 - udpate the company detail
Alfred Tan
10:08 AM Production Ticket(ST) #11749 (Ticket Resolved): Finance365 - udpate the company detail
please delete company BONUS FORTUNA F&B SDN BHD and change to new company name BONUS FORTUNA SDN BHD
because company...
Alfred Tan
09:49 AM Production Ticket(ST) #11588 (Ticket Resolved): Express365 - Enquire on Integrate with Easy Store
Alfred Tan
09:43 AM Production Ticket(ST) #11625 (Ticket Resolved): Express365 - name of PDF filename
Alfred Tan
09:34 AM Production Ticket(ST) #11625: Express365 - name of PDF filename
Currently only sales invoice filename is followed by doc number
Hi Mr Chan, we have checked with developer on the ...
Alfred Tan

17/05/2024

10:57 AM Production Ticket(ST) #11735 (Ticket Resolved): Express365 - request Chart of Account template
Alfred Tan
10:29 AM Production Ticket(ST) #11735 (Pending Client Verification): Express365 - request Chart of Account template
Alfred Tan
10:27 AM Production Ticket(ST) #11735 (Support In Progress): Express365 - request Chart of Account template
Alfred Tan
10:26 AM Production Ticket(ST) #11735 (Ticket Resolved): Express365 - request Chart of Account template
Where can I get the template to import?
Can I get the template by 10?
CHART of Accounts
As we would like to impo...
Alfred Tan

14/05/2024

05:20 PM Production Ticket(ST) #11713 (Ticket Resolved): Express365- ini saya generate utk sst tax. invoice fz1540 tu kenapa amount dia tak sama dgn dalam invoice ye? haritu saya check mungkin sebab ep fee. tapi bila dah kira, tolak amount ep fee tak dapat amount 118,331.60 tu.
ini saya generate utk sst tax. invoice fz1540 tu kenapa amount dia tak sama dgn dalam invoice ye? haritu saya check m... Muhammed Azhar Mohamed Maideen
11:09 AM Production Ticket(ST) #11703 (Ticket Resolved): Express365- Morning Problem unsolved
As we checked with Leong , this has been modified and alreadysend customer on how to change the logo height
Muhammed Azhar Mohamed Maideen
11:05 AM Production Ticket(ST) #11703 (Support In Progress): Express365- Morning Problem unsolved
As I check with alfred, this is regarding the printing preference where the customer asked to adjust size of the logo... Muhammed Azhar Mohamed Maideen
10:27 AM Production Ticket(ST) #11703 (Ticket Resolved): Express365- Morning Problem unsolved
Muhammed Azhar Mohamed Maideen

09/05/2024

06:37 PM Production Ticket(ST) #11668 (Ticket Resolved): Express- 365- Hi, may I know how to active price level features ya ?
Muhammed Azhar Mohamed Maideen
06:34 PM Production Ticket(ST) #11668 (Support In Progress): Express- 365- Hi, may I know how to active price level features ya ?
Muhammed Azhar Mohamed Maideen
06:27 PM Production Ticket(ST) #11668 (Assigned To): Express- 365- Hi, may I know how to active price level features ya ?
Muhammed Azhar Mohamed Maideen
04:30 PM Production Ticket(ST) #11668: Express- 365- Hi, may I know how to active price level features ya ?
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Already confirm with Leong th...
Muhammed Azhar Mohamed Maideen
04:27 PM Production Ticket(ST) #11668 (Ticket Resolved): Express- 365- Hi, may I know how to active price level features ya ?
Muhammed Azhar Mohamed Maideen
06:26 PM Production Ticket(ST) #11635 (Ticket Resolved): Express 365- kindly check at ur side... is their FAV 365 still active in using?
Muhammed Azhar Mohamed Maideen
06:23 PM Production Ticket(ST) #11635 (Support In Progress): Express 365- kindly check at ur side... is their FAV 365 still active in using?
Muhammed Azhar Mohamed Maideen
06:23 PM Production Ticket(ST) #11635 (Assigned To): Express 365- kindly check at ur side... is their FAV 365 still active in using?
Muhammed Azhar Mohamed Maideen

08/05/2024

03:23 PM Production Ticket(ST) #11588 (Pending Client Verification): Express365 - Enquire on Integrate with Easy Store
Alfred Tan
03:22 PM Production Ticket(ST) #11625 (Pending Client Verification): Express365 - name of PDF filename
Alfred Tan
03:17 PM Production Ticket(ST) #11590 (Ticket Resolved): Express365 - Enquire on SST report function
Alfred Tan
03:16 PM Production Ticket(ST) #11590 (Pending Client Verification): Express365 - Enquire on SST report function
Alfred Tan

06/05/2024

02:42 PM Production Ticket(ST) #11635: Express 365- kindly check at ur side... is their FAV 365 still active in using?
hi @~Ms.Sue , as we checked from our side, there is no activity has been been performed by end user recently since th... Muhammed Azhar Mohamed Maideen
02:27 PM Production Ticket(ST) #11635 (Ticket Resolved): Express 365- kindly check at ur side... is their FAV 365 still active in using?
Muhammed Azhar Mohamed Maideen

04/05/2024

10:47 AM Production Ticket(ST) #11625: Express365 - name of PDF filename
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Morning Mr Chan, are you said this file name, right?
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Alfred Tan
10:46 AM Production Ticket(ST) #11625 (Support In Progress): Express365 - name of PDF filename
we checked this is the title number cannot be same at everytime, this is system generate.
this sales invoice INV00...
Alfred Tan
10:46 AM Production Ticket(ST) #11625 (Ticket Resolved): Express365 - name of PDF filename
also i found when PDF the file out the Title number is not in > See INV0015 have , Quotation , DO and other dont have... Alfred Tan
10:41 AM Production Ticket(ST) #11624 (Ticket Resolved): Express365 - open new customer
Alfred Tan
10:38 AM Production Ticket(ST) #11624 (Pending Client Verification): Express365 - open new customer
Alfred Tan
10:35 AM Production Ticket(ST) #11624 (Support In Progress): Express365 - open new customer
Alfred Tan
10:34 AM Production Ticket(ST) #11624 (Ticket Resolved): Express365 - open new customer
I wan to remove CTT Go Marketing Sdn Bhd
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Alfred Tan
10:12 AM Production Ticket(ST) #11594 (Ticket Resolved): Express365 - adjust the invoice
Alfred Tan
10:11 AM Production Ticket(ST) #11594 (Pending Client Verification): Express365 - adjust the invoice
Alfred Tan
10:08 AM Production Ticket(ST) #11594 (Support In Progress): Express365 - adjust the invoice
Alfred Tan
10:08 AM Production Ticket(ST) #11593 (Ticket Resolved): Express365 - Enquiry on account transfer from package to package
Alfred Tan
10:07 AM Production Ticket(ST) #11593 (Pending Client Verification): Express365 - Enquiry on account transfer from package to package
Alfred Tan
10:02 AM Production Ticket(ST) #11588: Express365 - Enquire on Integrate with Easy Store
Hi, to update the status,
after getting more information regarding the company 'Hua Chian Engineering' and also di...
Alfred Tan

02/05/2024

07:14 PM Production Ticket(ST) #11496 (Ticket Resolved): Express365 - Enquiry add a new function
Alfred Tan
 

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