Activity
From 26/02/2024 to 26/03/2024
22/03/2024
- 07:01 PM 0.50 hour (Production Ticket(ST) #11280 (Ticket Resolved): Express365 - cannot create supplier invoice)
- check and understand the user issue.
- 06:57 PM 0.70 hour (Production Ticket(ST) #11279 (Ticket Resolved): Express365 - POS system cannot create cash sales)
- cheking and testing
21/03/2024
- 02:48 PM 0.50 hour (Production Ticket(ST) #11217 (Ticket Resolved): Express365 - print document DO does not have stock code)
- check and clarify to user
- 09:12 AM 0.30 hour (Production Ticket(ST) #11258 (Ticket Resolved): Express365 - enquiry the system guide)
- simple check the user guide
20/03/2024
- 09:20 AM 1.00 hour (Production Ticket(ST) #11240 (Ticket Resolved): Execution - DO and INV font changed)
- check, escalate, discuss with leong and user
18/03/2024
- 06:16 PM 0.10 hour (Production Ticket(ST) #11239 (Ticket Resolved): Express365 - Upload sales invoice cannot delete)
- .
- 06:12 PM 0.50 hour (Production Ticket(ST) #11239 (Ticket Resolved): Express365 - Upload sales invoice cannot delete)
- check and escalate to Principal
- 05:57 PM 0.60 hour (Production Ticket(ST) #11238 (Ticket Resolved): Tiger - Enquiry company ID have support email)
- check with principal
- 05:54 PM 1.00 hour (Production Ticket(ST) #11237 (Ticket Resolved): Express365 - CR on Sales Invoice and Supplier Invoice)
- check and understand the logic
- 05:48 PM 0.50 hour (Production Ticket(ST) #11236 (Ticket Resolved): Express365 - adjust the invoice)
- check and escalate to Principal
15/03/2024
- 12:55 PM 1.00 hour (Production Ticket(ST) #11217 (Ticket Resolved): Express365 - print document DO does not have stock code)
- check and understand the user issue.
- 11:58 AM 0.50 hour (Production Ticket(ST) #11218 (Ticket Resolved): Express365 - setup issue on company profile)
- check and understand the user issue.
14/03/2024
- 03:48 PM 0.50 hour (Production Ticket(ST) #11207 (Ticket Resolved): Express365 - enquiry to delete the Void invoice)
- check and understand the user issue.
- 11:04 AM 1.00 hour (Production Ticket(ST) #11207 (Ticket Resolved): Express365 - enquiry to delete the Void invoice)
- check and understand the user issue.
- 11:32 AM 0.20 hour (Production Ticket(ST) #11209 (Ticket Resolved): Tiger - Request on SST 8% setup)
- check and understand the user concern.
- 11:02 AM 0.50 hour (Production Ticket(ST) #11206 (Ticket Resolved): Express365 - enquiry to edit the invoice)
- call with user and check
- 10:36 AM 0.50 hour (Production Ticket(ST) #11205 (Ticket Resolved): Express365 - SST inquiry)
- clarify with user
- 10:30 AM 0.50 hour (Production Ticket(ST) #11204 (Ticket Resolved): Express365 - adjust the invoice)
- Escalate to Principal - Leong
12/03/2024
- 11:28 AM 1.00 hour (Production Ticket(ST) #11195 (Ticket Resolved): Express365 - the web sercurity certificate is expired.)
- renew the certificate
11/03/2024
- 12:10 PM 0.30 hour (Production Ticket(ST) #11174 (Ticket Resolved): Express365 - Tax cannot do edit)
- check and understand the user issue.
08/03/2024
- 11:28 AM 0.10 hour (Production Ticket(ST) #11159 (Ticket Resolved): Express365 - E-invoice enquiry)
- Escalate to Principal - Leong
- 11:03 AM 1.20 hour (Production Ticket(ST) #11156 (Ticket Resolved): Express365 - delete the void invoice)
- check and understand the user issue.
03/03/2024
- 07:02 PM 0.20 hour (Production Ticket(ST) #11099 (Ticket Resolved): insert new customer detail)
- add in the customer details
01/03/2024
- 12:16 PM 0.50 hour (Production Ticket(ST) #11085 (Ticket Resolved): Express365 - Customer statement 's font size small)
- check and understand the user issue.
- 12:05 PM 1.00 hour (Production Ticket(ST) #11092 (Ticket Resolved): Express365 - Customer statement 's font size small)
- check and understand the user issue.
- 12:01 PM 0.50 hour (Production Ticket(ST) #11091 (Ticket Resolved): Express365 - SST inquiry)
- check and understand the user issue.
27/02/2024
- 05:55 PM 0.20 hour (Production Ticket(ST) #11064 (Ticket Resolved): Express365 - SST inquiry)
- check and revert to user
- 05:47 PM 0.20 hour (Production Ticket(ST) #11063 (Ticket Resolved): Express365 - SST inquiry)
- check and revert to user
- 12:42 PM 0.20 hour (Production Ticket(ST) #11050 (Ticket Resolved): Express365 - conversion rate in system.)
- revert and explain to user
- 12:29 PM 1.00 hour (Production Ticket(ST) #11057 (Ticket Resolved): Express365 - Print the Title)
- check and understand the user issue.
- 12:02 PM 0.50 hour (Production Ticket(ST) #10960 (Ticket Resolved): Adrian Tune Group - May we know if there is any changes on system and mcc billings starting 1st Mar 2024 for new SST 8%)
- internal alignment
26/02/2024
- 06:59 PM 0.50 hour (Production Ticket(ST) #11052 (Ticket Resolved): Express365 - SST inquiry)
- check and follow up leong
- 06:55 PM 0.50 hour (Production Ticket(ST) #11050 (Ticket Resolved): Express365 - conversion rate in system.)
- check and understand the user issue.
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