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From 24/01/2024 to 22/02/2024

20/02/2024

12:52 PM Production Ticket(ST) #10991 (Escalated to 3rd Party): Express365 - inquiry detail setup
Alfred Tan
12:51 PM Production Ticket(ST) #10991 (Support In Progress): Express365 - inquiry detail setup
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Alfred Tan
10:35 AM Production Ticket(ST) #10991 (Ticket Resolved): Express365 - inquiry detail setup
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After prepared by tu nak tambah verified by
Lepas tu dgn company profile...
Alfred Tan
10:18 AM Production Ticket(ST) #10990 (Ticket Resolved): Express365 - inquiry SST in March
Alfred Tan
09:53 AM Production Ticket(ST) #10990 (Pending Client Verification): Express365 - inquiry SST in March
Alfred Tan
09:32 AM Production Ticket(ST) #10990 (Support In Progress): Express365 - inquiry SST in March
FAQ: Updates on Service Sales Tax (SST) Rate for Billing and Subscriptions
Q: How will the change in the SST rate ...
Alfred Tan
09:30 AM Production Ticket(ST) #10990 (Ticket Resolved): Express365 - inquiry SST in March
hi morning sir
for service tax 8% , when can software take effective in system?
Alfred Tan

19/02/2024

11:08 AM Production Ticket(ST) #10893 (Ticket Resolved): express - Edit Logo Image
Alfred Tan
10:57 AM Production Ticket(ST) #10980 (Ticket Resolved): Express365 - SST inquiry
Alfred Tan
10:55 AM Production Ticket(ST) #10980 (Pending Client Verification): Express365 - SST inquiry
Alfred Tan
10:54 AM Production Ticket(ST) #10980 (Support In Progress): Express365 - SST inquiry
Alfred Tan

16/02/2024

06:16 PM Production Ticket(ST) #10980 (Ticket Resolved): Express365 - SST inquiry
Now fav 365 already bill 6% … so from March would be issue CN for 6% and then issue invoice for 8%?
Say your bill ...
Alfred Tan

14/02/2024

10:29 AM Production Ticket(ST) #10960 (Pending Client Verification): Adrian Tune Group - May we know if there is any changes on system and mcc billings starting 1st Mar 2024 for new SST 8%
Muhammed Assyafiq Bin Ahmad Kamal
10:18 AM Production Ticket(ST) #10960 (Support In Progress): Adrian Tune Group - May we know if there is any changes on system and mcc billings starting 1st Mar 2024 for new SST 8%
Hi Sir, we would like to feedback to you regarding your inquiry on system changes for government new SST. We had rece... Muhammed Assyafiq Bin Ahmad Kamal
10:13 AM Production Ticket(ST) #10960 (Ticket Resolved): Adrian Tune Group - May we know if there is any changes on system and mcc billings starting 1st Mar 2024 for new SST 8%
Muhammed Assyafiq Bin Ahmad Kamal

08/02/2024

03:48 PM Production Ticket(ST) #10947 (Ticket Resolved): Express365 - Document not in coordinated
Alfred Tan
03:47 PM Production Ticket(ST) #10947 (Escalated to 3rd Party): Express365 - Document not in coordinated
Alfred Tan
03:43 PM Production Ticket(ST) #10947 (Support In Progress): Express365 - Document not in coordinated
Alfred Tan
10:02 AM Production Ticket(ST) #10947 (Ticket Resolved): Express365 - Document not in coordinated
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hi, why be like this?
please adjust
Alfred Tan
03:48 PM Production Ticket(ST) #10946 (Ticket Resolved): Express365 - cannot change the N/A
Alfred Tan
03:46 PM Production Ticket(ST) #10946 (Pending Client Verification): Express365 - cannot change the N/A
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Alfred Tan
03:43 PM Production Ticket(ST) #10946 (Support In Progress): Express365 - cannot change the N/A
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Alfred Tan
10:01 AM Production Ticket(ST) #10946 (Ticket Resolved): Express365 - cannot change the N/A
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I want to apply progress invoicing
But when I try to change the N/A ca...
Alfred Tan

05/02/2024

12:58 PM Production Ticket(ST) #10885 (Ticket Resolved): Express365 - Customer statement cannot print
Alfred Tan

04/02/2024

03:32 PM Production Ticket(ST) #10894 (Ticket Resolved): Express365 - sales report by item
Alfred Tan
03:14 PM Production Ticket(ST) #10894 (Pending Client Verification): Express365 - sales report by item
Alfred Tan
03:10 PM Production Ticket(ST) #10894 (Support In Progress): Express365 - sales report by item
Alfred Tan

02/02/2024

07:01 PM Production Ticket(ST) #10901 (Ticket Resolved): Express365 - Amount cannot be 0
Alfred Tan
07:00 PM Production Ticket(ST) #10901 (Pending Client Verification): Express365 - Amount cannot be 0
Alfred Tan
06:58 PM Production Ticket(ST) #10901 (Support In Progress): Express365 - Amount cannot be 0
Alfred Tan
04:21 PM Production Ticket(ST) #10901 (Ticket Resolved): Express365 - Amount cannot be 0
Escalation from customer 'Huachian Engineering Sdn Bhd''
issue: this is 'Make Payment' module, customer would like t...
Alfred Tan
12:34 PM Production Ticket(ST) #10894 (Ticket Resolved): Express365 - sales report by item
Customer: my health care
Issue: the 'P&L report' January amount have not tally with 'sales report by item'
Alfred Tan
12:22 PM Production Ticket(ST) #10893 (Pending Client Verification): express - Edit Logo Image
Alfred Tan
12:18 PM Production Ticket(ST) #10893 (Support In Progress): express - Edit Logo Image
Alfred Tan
12:08 PM Production Ticket(ST) #10893 (Ticket Resolved): express - Edit Logo Image
Dear Support,
For my letter head, I wish to add on one more logo in the header. Now have one in the Left side. But ...
Alfred Tan
09:46 AM Production Ticket(ST) #10884 (Ticket Resolved): Express365 - data not alignment in report
Alfred Tan
09:44 AM Production Ticket(ST) #10884: Express365 - data not alignment in report
user replied:
our working hour from 7am to 3pm
Alfred Tan

01/02/2024

12:47 PM Production Ticket(ST) #10885 (Escalated to 3rd Party): Express365 - Customer statement cannot print
Alfred Tan
12:47 PM Production Ticket(ST) #10885 (Support In Progress): Express365 - Customer statement cannot print
Alfred Tan
12:46 PM Production Ticket(ST) #10885 (Ticket Resolved): Express365 - Customer statement cannot print
Hi, I'm MDM CHIENG, from Huachian Engineering Sdn Bhd
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can't running th...
Alfred Tan
12:33 PM Production Ticket(ST) #10884 (Escalated to 3rd Party): Express365 - data not alignment in report
Alfred Tan
12:31 PM Production Ticket(ST) #10884 (Support In Progress): Express365 - data not alignment in report
Alfred Tan
12:31 PM Production Ticket(ST) #10884 (Ticket Resolved): Express365 - data not alignment in report
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Sin Sheng Agro
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Alfred Tan

30/01/2024

11:54 AM Production Ticket(ST) #10872 (Ticket Resolved): Express365 - list of customer cannot print
Alfred Tan
10:30 AM Production Ticket(ST) #10872 (Verification In Progress): Express365 - list of customer cannot print
Alfred Tan
10:19 AM Production Ticket(ST) #10872 (Ready for Verification): Express365 - list of customer cannot print
Alfred Tan
10:07 AM Production Ticket(ST) #10872 (Escalated to Level 3): Express365 - list of customer cannot print
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Alfred Tan
10:05 AM Production Ticket(ST) #10872 (Support In Progress): Express365 - list of customer cannot print
Alfred Tan
10:04 AM Production Ticket(ST) #10872 (Ticket Resolved): Express365 - list of customer cannot print
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hi, want to ask, i want to print to excel the customer listing but cant
...
Alfred Tan

29/01/2024

02:58 PM Production Ticket(ST) #10853 (Ticket Resolved): Express365 - Extend and bigger the Delivery Order document
Alfred Tan
01:05 PM Production Ticket(ST) #10865 (Ticket Resolved): Express365 - Error message Sales Quotation
Alfred Tan
12:27 PM Production Ticket(ST) #10865 (Escalated to 3rd Party): Express365 - Error message Sales Quotation
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Alfred Tan
10:34 AM Production Ticket(ST) #10865 (Support In Progress): Express365 - Error message Sales Quotation
Alfred Tan
10:33 AM Production Ticket(ST) #10865 (Ticket Resolved): Express365 - Error message Sales Quotation
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Boleh saya tahu sbb apa yee??
Saya punya acc under moccis furniture
S...
Alfred Tan

26/01/2024

04:12 PM Production Ticket(ST) #10854 (Ticket Resolved): Express365 - Receipt document address overlay the text
Alfred Tan
11:42 AM Production Ticket(ST) #10854 (Pending Client Verification): Express365 - Receipt document address overlay the text
Alfred Tan
11:40 AM Production Ticket(ST) #10854 (Support In Progress): Express365 - Receipt document address overlay the text
Alfred Tan
11:39 AM Production Ticket(ST) #10854 (Ticket Resolved): Express365 - Receipt document address overlay the text
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Issue: Receipt document address overlay the text.
Customer: Shun Lai ...
Alfred Tan
04:11 PM Production Ticket(ST) #10830 (Ticket Resolved): Express365 - adjust the invoice center
Alfred Tan
04:03 PM Production Ticket(ST) #10852 (Ticket Resolved): Express365 - Inquiry transfer to Contact customer
Alfred Tan
04:02 PM Production Ticket(ST) #10852 (Pending Client Verification): Express365 - Inquiry transfer to Contact customer
Alfred Tan
11:31 AM Production Ticket(ST) #10852 (Support In Progress): Express365 - Inquiry transfer to Contact customer
Alfred Tan
11:17 AM Production Ticket(ST) #10852 (Ticket Resolved): Express365 - Inquiry transfer to Contact customer
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I have recorded this deposit RM 300
When customer paid will deduct the...
Alfred Tan
11:40 AM Production Ticket(ST) #10853 (Pending Client Verification): Express365 - Extend and bigger the Delivery Order document
Alfred Tan
11:38 AM Production Ticket(ST) #10853 (Support In Progress): Express365 - Extend and bigger the Delivery Order document
Alfred Tan
11:36 AM Production Ticket(ST) #10853 (Ticket Resolved): Express365 - Extend and bigger the Delivery Order document
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Customer would like to extend and bigger the highlight area same to sales...
Alfred Tan
11:36 AM Production Ticket(ST) #10839 (Ticket Resolved): Express365 - Customer statement 's missing table
Alfred Tan
11:34 AM Production Ticket(ST) #10839 (Pending Client Verification): Express365 - Customer statement 's missing table
Alfred Tan

24/01/2024

02:16 PM Production Ticket(ST) #10839 (Pending Client Feedback): Express365 - Customer statement 's missing table
Alfred Tan
02:15 PM Production Ticket(ST) #10839 (Monitoring): Express365 - Customer statement 's missing table
Alfred Tan
02:13 PM Production Ticket(ST) #10839 (Support In Progress): Express365 - Customer statement 's missing table
Alfred Tan
02:13 PM Production Ticket(ST) #10839 (Ticket Resolved): Express365 - Customer statement 's missing table
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Alfred Tan
01:49 PM Production Ticket(ST) #10838 (Ticket Resolved): Express365 - Error message Maximum User
Alfred Tan
12:49 PM Production Ticket(ST) #10838 (Pending Client Verification): Express365 - Error message Maximum User
Alfred Tan
12:47 PM Production Ticket(ST) #10838 (Support In Progress): Express365 - Error message Maximum User
Alfred Tan
12:35 PM Production Ticket(ST) #10838 (Ticket Resolved): Express365 - Error message Maximum User
Why even i try using all account it had show “Maximum User”?
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hi, we ar...
Alfred Tan
12:07 PM Production Ticket(ST) #10827 (Ticket Resolved): Express365 - adjust the address
Alfred Tan
10:13 AM Production Ticket(ST) #10827 (Escalated to 3rd Party): Express365 - adjust the address
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Alfred Tan
09:51 AM Production Ticket(ST) #10827 (Support In Progress): Express365 - adjust the address
Alfred Tan
09:51 AM Production Ticket(ST) #10827 (Ticket Resolved): Express365 - adjust the address
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hi, sorry to disturb you, can you adjust the adress,
dan postco...
Alfred Tan
12:04 PM Production Ticket(ST) #10832 (Ticket Resolved): Express365 - Amount is empty.
Alfred Tan
11:21 AM Production Ticket(ST) #10832 (Escalated to 3rd Party): Express365 - Amount is empty.
Alfred Tan
11:19 AM Production Ticket(ST) #10832 (Support In Progress): Express365 - Amount is empty.
Alfred Tan
11:18 AM Production Ticket(ST) #10832 (Ticket Resolved): Express365 - Amount is empty.
Customer did transfer the sales Order from invoice "SL23/04867-HAFIZ H ENTERPRISE". After entry the return quantity '... Alfred Tan
10:38 AM Production Ticket(ST) #10830 (Pending Client Verification): Express365 - adjust the invoice center
Alfred Tan
10:32 AM Production Ticket(ST) #10830 (Support In Progress): Express365 - adjust the invoice center
Alfred Tan
10:32 AM Production Ticket(ST) #10830: Express365 - adjust the invoice center
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Alfred Tan
10:31 AM Production Ticket(ST) #10830 (Ticket Resolved): Express365 - adjust the invoice center
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need adjustment
Alfred Tan
 

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