Activity
From 19/01/2024 to 17/02/2024
16/02/2024
- 06:16 PM Production Ticket(ST) #10980 (Ticket Resolved): Express365 - SST inquiry
- Now fav 365 already bill 6% … so from March would be issue CN for 6% and then issue invoice for 8%?
Say your bill ...
14/02/2024
- 10:29 AM Production Ticket(ST) #10960 (Pending Client Verification): Adrian Tune Group - May we know if there is any changes on system and mcc billings starting 1st Mar 2024 for new SST 8%
- 10:18 AM Production Ticket(ST) #10960 (Support In Progress): Adrian Tune Group - May we know if there is any changes on system and mcc billings starting 1st Mar 2024 for new SST 8%
- Hi Sir, we would like to feedback to you regarding your inquiry on system changes for government new SST. We had rece...
- 10:13 AM Production Ticket(ST) #10960 (Ticket Resolved): Adrian Tune Group - May we know if there is any changes on system and mcc billings starting 1st Mar 2024 for new SST 8%
08/02/2024
- 03:48 PM Production Ticket(ST) #10947 (Ticket Resolved): Express365 - Document not in coordinated
- 03:47 PM Production Ticket(ST) #10947 (Escalated to 3rd Party): Express365 - Document not in coordinated
- 03:43 PM Production Ticket(ST) #10947 (Support In Progress): Express365 - Document not in coordinated
- 10:02 AM Production Ticket(ST) #10947 (Ticket Resolved): Express365 - Document not in coordinated
- !b124c6fc-a897-4c9b-b86f-4df42746bf8b.jpg!
hi, why be like this?
please adjust - 03:48 PM Production Ticket(ST) #10946 (Ticket Resolved): Express365 - cannot change the N/A
- 03:46 PM Production Ticket(ST) #10946 (Pending Client Verification): Express365 - cannot change the N/A
- !013329f9-e6a7-4e0a-9b60-bf228995cdd0.jpg!
- 03:43 PM Production Ticket(ST) #10946 (Support In Progress): Express365 - cannot change the N/A
- !Progress%20Invoicing.jpeg!
- 10:01 AM Production Ticket(ST) #10946 (Ticket Resolved): Express365 - cannot change the N/A
- !6191b5df-cffd-4b3b-bd40-f894089a9806.jpg!
I want to apply progress invoicing
But when I try to change the N/A ca...
05/02/2024
- 12:58 PM Production Ticket(ST) #10885 (Ticket Resolved): Express365 - Customer statement cannot print
04/02/2024
- 03:32 PM Production Ticket(ST) #10894 (Ticket Resolved): Express365 - sales report by item
- 03:14 PM Production Ticket(ST) #10894 (Pending Client Verification): Express365 - sales report by item
- 03:10 PM Production Ticket(ST) #10894 (Support In Progress): Express365 - sales report by item
02/02/2024
- 07:01 PM Production Ticket(ST) #10901 (Ticket Resolved): Express365 - Amount cannot be 0
- 07:00 PM Production Ticket(ST) #10901 (Pending Client Verification): Express365 - Amount cannot be 0
- 06:58 PM Production Ticket(ST) #10901 (Support In Progress): Express365 - Amount cannot be 0
- 04:21 PM Production Ticket(ST) #10901 (Ticket Resolved): Express365 - Amount cannot be 0
- Escalation from customer 'Huachian Engineering Sdn Bhd''
issue: this is 'Make Payment' module, customer would like t... - 12:34 PM Production Ticket(ST) #10894 (Ticket Resolved): Express365 - sales report by item
- Customer: my health care
Issue: the 'P&L report' January amount have not tally with 'sales report by item' - 12:22 PM Production Ticket(ST) #10893 (Pending Client Verification): express - Edit Logo Image
- 12:18 PM Production Ticket(ST) #10893 (Support In Progress): express - Edit Logo Image
- 12:08 PM Production Ticket(ST) #10893 (Ticket Resolved): express - Edit Logo Image
- Dear Support,
For my letter head, I wish to add on one more logo in the header. Now have one in the Left side. But ... - 09:46 AM Production Ticket(ST) #10884 (Ticket Resolved): Express365 - data not alignment in report
- 09:44 AM Production Ticket(ST) #10884: Express365 - data not alignment in report
- user replied:
our working hour from 7am to 3pm
01/02/2024
- 12:47 PM Production Ticket(ST) #10885 (Escalated to 3rd Party): Express365 - Customer statement cannot print
- 12:47 PM Production Ticket(ST) #10885 (Support In Progress): Express365 - Customer statement cannot print
- 12:46 PM Production Ticket(ST) #10885 (Ticket Resolved): Express365 - Customer statement cannot print
- Hi, I'm MDM CHIENG, from Huachian Engineering Sdn Bhd
!4500778e-12b6-4a6f-b686-686f582b04f8.jpg!
can't running th... - 12:33 PM Production Ticket(ST) #10884 (Escalated to 3rd Party): Express365 - data not alignment in report
- 12:31 PM Production Ticket(ST) #10884 (Support In Progress): Express365 - data not alignment in report
- 12:31 PM Production Ticket(ST) #10884 (Ticket Resolved): Express365 - data not alignment in report
- !47dc434f-085d-4ae4-847b-5c4dc69957d9.jpg!
!2f00e08d-4c8b-4e42-81a9-092fce86b8ab.jpg!
Sin Sheng Agro
!db9a3f80-5...
30/01/2024
- 11:54 AM Production Ticket(ST) #10872 (Ticket Resolved): Express365 - list of customer cannot print
- 10:30 AM Production Ticket(ST) #10872 (Verification In Progress): Express365 - list of customer cannot print
- 10:19 AM Production Ticket(ST) #10872 (Ready for Verification): Express365 - list of customer cannot print
- 10:07 AM Production Ticket(ST) #10872 (Escalated to Level 3): Express365 - list of customer cannot print
- !d4f66710-990d-4e27-97c6-4a16513aecfc.jpg!
- 10:05 AM Production Ticket(ST) #10872 (Support In Progress): Express365 - list of customer cannot print
- 10:04 AM Production Ticket(ST) #10872 (Ticket Resolved): Express365 - list of customer cannot print
- !43f0cd79-d19c-48c0-a635-19f710f69037.jpg!
hi, want to ask, i want to print to excel the customer listing but cant
...
29/01/2024
- 02:58 PM Production Ticket(ST) #10853 (Ticket Resolved): Express365 - Extend and bigger the Delivery Order document
- 01:05 PM Production Ticket(ST) #10865 (Ticket Resolved): Express365 - Error message Sales Quotation
- 12:27 PM Production Ticket(ST) #10865 (Escalated to 3rd Party): Express365 - Error message Sales Quotation
- !f8d47a23-da08-4052-b3f4-47fb8dc1010f.jpg!
!d1d793ac-cef8-4033-9a89-855d2cc18d83.jpg!
!6dd02c48-cb97-40b0-9db9-41d1... - 10:34 AM Production Ticket(ST) #10865 (Support In Progress): Express365 - Error message Sales Quotation
- 10:33 AM Production Ticket(ST) #10865 (Ticket Resolved): Express365 - Error message Sales Quotation
- !1b336651-6053-44e3-a74a-64723053f665.jpg!
Boleh saya tahu sbb apa yee??
Saya punya acc under moccis furniture
S...
26/01/2024
- 04:12 PM Production Ticket(ST) #10854 (Ticket Resolved): Express365 - Receipt document address overlay the text
- 11:42 AM Production Ticket(ST) #10854 (Pending Client Verification): Express365 - Receipt document address overlay the text
- 11:40 AM Production Ticket(ST) #10854 (Support In Progress): Express365 - Receipt document address overlay the text
- 11:39 AM Production Ticket(ST) #10854 (Ticket Resolved): Express365 - Receipt document address overlay the text
- !15cd7cb8-16c3-43c0-8218-56133fc6412e.jpg!
Issue: Receipt document address overlay the text.
Customer: Shun Lai ... - 04:11 PM Production Ticket(ST) #10830 (Ticket Resolved): Express365 - adjust the invoice center
- 04:03 PM Production Ticket(ST) #10852 (Ticket Resolved): Express365 - Inquiry transfer to Contact customer
- 04:02 PM Production Ticket(ST) #10852 (Pending Client Verification): Express365 - Inquiry transfer to Contact customer
- 11:31 AM Production Ticket(ST) #10852 (Support In Progress): Express365 - Inquiry transfer to Contact customer
- 11:17 AM Production Ticket(ST) #10852 (Ticket Resolved): Express365 - Inquiry transfer to Contact customer
- !827b7b25-0f39-4817-b4d4-1b1ed366980e.jpg!
I have recorded this deposit RM 300
When customer paid will deduct the... - 11:40 AM Production Ticket(ST) #10853 (Pending Client Verification): Express365 - Extend and bigger the Delivery Order document
- 11:38 AM Production Ticket(ST) #10853 (Support In Progress): Express365 - Extend and bigger the Delivery Order document
- 11:36 AM Production Ticket(ST) #10853 (Ticket Resolved): Express365 - Extend and bigger the Delivery Order document
- !9c10c1f9-ef81-489c-997f-97abb21990cc.jpg!
Customer would like to extend and bigger the highlight area same to sales... - 11:36 AM Production Ticket(ST) #10839 (Ticket Resolved): Express365 - Customer statement 's missing table
- 11:34 AM Production Ticket(ST) #10839 (Pending Client Verification): Express365 - Customer statement 's missing table
24/01/2024
- 02:16 PM Production Ticket(ST) #10839 (Pending Client Feedback): Express365 - Customer statement 's missing table
- 02:15 PM Production Ticket(ST) #10839 (Monitoring): Express365 - Customer statement 's missing table
- 02:13 PM Production Ticket(ST) #10839 (Support In Progress): Express365 - Customer statement 's missing table
- 02:13 PM Production Ticket(ST) #10839 (Ticket Resolved): Express365 - Customer statement 's missing table
- !freesnippingtool.com_capture_20240124140959.png!
- 01:49 PM Production Ticket(ST) #10838 (Ticket Resolved): Express365 - Error message Maximum User
- 12:49 PM Production Ticket(ST) #10838 (Pending Client Verification): Express365 - Error message Maximum User
- 12:47 PM Production Ticket(ST) #10838 (Support In Progress): Express365 - Error message Maximum User
- 12:35 PM Production Ticket(ST) #10838 (Ticket Resolved): Express365 - Error message Maximum User
- Why even i try using all account it had show “Maximum User”?
!79b1d118-39c6-4943-84a3-07898385784e.jpg!
hi, we ar... - 12:07 PM Production Ticket(ST) #10827 (Ticket Resolved): Express365 - adjust the address
- 10:13 AM Production Ticket(ST) #10827 (Escalated to 3rd Party): Express365 - adjust the address
- !freesnippingtool.com_capture_20240124101312.png!
- 09:51 AM Production Ticket(ST) #10827 (Support In Progress): Express365 - adjust the address
- 09:51 AM Production Ticket(ST) #10827 (Ticket Resolved): Express365 - adjust the address
- !freesnippingtool.com_capture_20240124095213.png!
hi, sorry to disturb you, can you adjust the adress,
dan postco... - 12:04 PM Production Ticket(ST) #10832 (Ticket Resolved): Express365 - Amount is empty.
- 11:21 AM Production Ticket(ST) #10832 (Escalated to 3rd Party): Express365 - Amount is empty.
- 11:19 AM Production Ticket(ST) #10832 (Support In Progress): Express365 - Amount is empty.
- 11:18 AM Production Ticket(ST) #10832 (Ticket Resolved): Express365 - Amount is empty.
- Customer did transfer the sales Order from invoice "SL23/04867-HAFIZ H ENTERPRISE". After entry the return quantity '...
- 10:38 AM Production Ticket(ST) #10830 (Pending Client Verification): Express365 - adjust the invoice center
- 10:32 AM Production Ticket(ST) #10830 (Support In Progress): Express365 - adjust the invoice center
- 10:32 AM Production Ticket(ST) #10830: Express365 - adjust the invoice center
- !ae000e7c-4d62-454b-9bb4-6acfd01e29db.jpg!
- 10:31 AM Production Ticket(ST) #10830 (Ticket Resolved): Express365 - adjust the invoice center
- !6970030b-a0b2-47d7-bc87-6e9cbdccc22b.jpg!
need adjustment
23/01/2024
- 02:16 PM Production Ticket(ST) #10822 (Ticket Resolved): Request update the detail
- *Details for Leong update*
Please ensure that the invoice number is always quoted with your remittance and email a... - 02:15 PM Production Ticket(ST) #10822 (Escalated to 3rd Party): Request update the detail
- 02:12 PM Production Ticket(ST) #10822 (Support In Progress): Request update the detail
- 02:11 PM Production Ticket(ST) #10822 (Ticket Resolved): Request update the detail
- !36b79bbd-9425-4a78-96b0-071190313138.jpg!
Excuse me Kamal, how can i update d bank acct details. Or nd ur end to he... - 02:04 PM Production Ticket(ST) #10820 (Ticket Resolved): Express365 - Document not in coordinated
- 02:04 PM Production Ticket(ST) #10820 (Pending Client Verification): Express365 - Document not in coordinated
- !80ffae31-c28a-4682-ac53-42d2acc45d86.jpg!
- 12:27 PM Production Ticket(ST) #10820 (Support In Progress): Express365 - Document not in coordinated
- 12:26 PM Production Ticket(ST) #10820 (Ticket Resolved): Express365 - Document not in coordinated
- !3d0ed40b-df88-4896-a4e6-c3a779e18313.jpg!
User request the sales invoice need to make it bigger.
Refer to the 17... - 02:03 PM Production Ticket(ST) #10821 (Ticket Resolved): Express365 - Sales Return cannot print
- 02:00 PM Production Ticket(ST) #10821 (Pending Client Verification): Express365 - Sales Return cannot print
- !cefd6e9b-5a7c-4909-a455-9a88bc621d5b.jpg!
- 01:57 PM Production Ticket(ST) #10821 (Support In Progress): Express365 - Sales Return cannot print
- 01:57 PM Production Ticket(ST) #10821 (Ticket Resolved): Express365 - Sales Return cannot print
- Unable to print out the sales return, user want to direct print the document and dont want download the document
!... - 12:20 PM Production Ticket(ST) #10819 (Ticket Resolved): Express365 - Document not in coordinated
- 12:19 PM Production Ticket(ST) #10819 (Pending Client Verification): Express365 - Document not in coordinated
- 12:18 PM Production Ticket(ST) #10819 (Support In Progress): Express365 - Document not in coordinated
- 12:17 PM Production Ticket(ST) #10819 (Ticket Resolved): Express365 - Document not in coordinated
- h2. Sales Quatation
!63e9daa0-25c1-49d2-91eb-5b43e6e6fb51.jpg!
h2. Customer Statement
!4f82fd29-2fa5-4450-9f67-6... - 12:11 PM Production Ticket(ST) #10813 (Ticket Resolved): The delivery order format not alignment
- 12:11 PM Production Ticket(ST) #10813 (Pending Client Verification): The delivery order format not alignment
- 12:09 PM Production Ticket(ST) #10813 (Support In Progress): The delivery order format not alignment
- !867c05b8-6466-42d2-bc83-45ad2fb6cdaa.jpg!
22/01/2024
- 05:07 PM Production Ticket(ST) #10813 (Ticket Resolved): The delivery order format not alignment
- User mentioned compared to previous Delivery Order and current Delivery Order have slightly different.
!886d705b-50b... - 03:45 PM Production Ticket(ST) #10806: DO format is difference
- !igaesdf.jpeg!
- 03:40 PM Production Ticket(ST) #10806 (Ticket Resolved): DO format is difference
- 02:26 PM Production Ticket(ST) #10806 (Escalated to 3rd Party): DO format is difference
- 02:24 PM Production Ticket(ST) #10806 (Support In Progress): DO format is difference
- 02:23 PM Production Ticket(ST) #10806 (Ticket Resolved): DO format is difference
- h2. Old version
!eeda469c-d5fa-4f24-8759-57ca2817bd67.jpg!
h2. After maintenance done
!5829a5a8-a1d2-4777-9cc3-c... - 02:58 PM Production Ticket(ST) #10805 (Ticket Resolved): Document printing issue
- 02:20 PM Production Ticket(ST) #10805 (Escalated to 3rd Party): Document printing issue
- 02:19 PM Production Ticket(ST) #10805 (Support In Progress): Document printing issue
- 02:18 PM Production Ticket(ST) #10805 (Ticket Resolved): Document printing issue
- Customer: SHUN LAI PLT
ID : shunlaiplt@gmail.com
Pass: SHUN5680
!25ee5a69-5189-4762-b102-857bcb6226fe.jpg!
!... - 02:13 PM Production Ticket(ST) #10804 (Ticket Resolved): E365 - Server down after maintenence
- 02:13 PM Production Ticket(ST) #10804 (Pending Client Verification): E365 - Server down after maintenence
- 83cash@gmail.com
Chong8066 - 02:10 PM Production Ticket(ST) #10804 (Support In Progress): E365 - Server down after maintenence
- 02:09 PM Production Ticket(ST) #10804 (Ticket Resolved): E365 - Server down after maintenence
- !62221141-76fd-4c40-aabc-26e1202745fb.jpg!
hi , kenapa tak boleh bakai - 09:29 AM Production Ticket(ST) #10795 (Ticket Resolved): E365 - Server down after maintenence
- 09:28 AM Production Ticket(ST) #10795 (Pending Client Verification): E365 - Server down after maintenence
- 09:24 AM Production Ticket(ST) #10795 (Support In Progress): E365 - Server down after maintenence
- suggest user to use another link
- 09:23 AM Production Ticket(ST) #10795 (Ticket Resolved): E365 - Server down after maintenence
- !d88942e2-3fa0-43c6-a434-be3b17f94ae0.jpg!
Hi morning may I know what happened to my server today.
19/01/2024
- 05:26 PM Production Ticket(ST) #10794 (Ticket Resolved): Inquiry on broacher for Express 365
- 05:26 PM Production Ticket(ST) #10794: Inquiry on broacher for Express 365
- !b4ea9260-a1ae-418f-bfd4-299cc3934632.jpg!
- 05:05 PM Production Ticket(ST) #10794 (Pending Client Verification): Inquiry on broacher for Express 365
- 05:03 PM Production Ticket(ST) #10794 (Support In Progress): Inquiry on broacher for Express 365
- Escalate to sales team - Kamal
- 05:02 PM Production Ticket(ST) #10794 (Ticket Resolved): Inquiry on broacher for Express 365
- Hi, may we get the broucher for Express 365 so that we can clearly to see the features of subscription plan.
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