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From 14/01/2024 to 12/02/2024

08/02/2024

03:48 PM Production Ticket(ST) #10947 (Ticket Resolved): Express365 - Document not in coordinated
Alfred Tan
03:47 PM Production Ticket(ST) #10947 (Escalated to 3rd Party): Express365 - Document not in coordinated
Alfred Tan
03:43 PM Production Ticket(ST) #10947 (Support In Progress): Express365 - Document not in coordinated
Alfred Tan
10:02 AM Production Ticket(ST) #10947 (Ticket Resolved): Express365 - Document not in coordinated
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hi, why be like this?
please adjust
Alfred Tan
03:48 PM Production Ticket(ST) #10946 (Ticket Resolved): Express365 - cannot change the N/A
Alfred Tan
03:46 PM Production Ticket(ST) #10946 (Pending Client Verification): Express365 - cannot change the N/A
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Alfred Tan
03:43 PM Production Ticket(ST) #10946 (Support In Progress): Express365 - cannot change the N/A
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Alfred Tan
10:01 AM Production Ticket(ST) #10946 (Ticket Resolved): Express365 - cannot change the N/A
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I want to apply progress invoicing
But when I try to change the N/A ca...
Alfred Tan

05/02/2024

12:58 PM Production Ticket(ST) #10885 (Ticket Resolved): Express365 - Customer statement cannot print
Alfred Tan

04/02/2024

03:32 PM Production Ticket(ST) #10894 (Ticket Resolved): Express365 - sales report by item
Alfred Tan
03:14 PM Production Ticket(ST) #10894 (Pending Client Verification): Express365 - sales report by item
Alfred Tan
03:10 PM Production Ticket(ST) #10894 (Support In Progress): Express365 - sales report by item
Alfred Tan

02/02/2024

07:01 PM Production Ticket(ST) #10901 (Ticket Resolved): Express365 - Amount cannot be 0
Alfred Tan
07:00 PM Production Ticket(ST) #10901 (Pending Client Verification): Express365 - Amount cannot be 0
Alfred Tan
06:58 PM Production Ticket(ST) #10901 (Support In Progress): Express365 - Amount cannot be 0
Alfred Tan
04:21 PM Production Ticket(ST) #10901 (Ticket Resolved): Express365 - Amount cannot be 0
Escalation from customer 'Huachian Engineering Sdn Bhd''
issue: this is 'Make Payment' module, customer would like t...
Alfred Tan
12:34 PM Production Ticket(ST) #10894 (Ticket Resolved): Express365 - sales report by item
Customer: my health care
Issue: the 'P&L report' January amount have not tally with 'sales report by item'
Alfred Tan
12:22 PM Production Ticket(ST) #10893 (Pending Client Verification): express - Edit Logo Image
Alfred Tan
12:18 PM Production Ticket(ST) #10893 (Support In Progress): express - Edit Logo Image
Alfred Tan
12:08 PM Production Ticket(ST) #10893 (Ticket Resolved): express - Edit Logo Image
Dear Support,
For my letter head, I wish to add on one more logo in the header. Now have one in the Left side. But ...
Alfred Tan
09:46 AM Production Ticket(ST) #10884 (Ticket Resolved): Express365 - data not alignment in report
Alfred Tan
09:44 AM Production Ticket(ST) #10884: Express365 - data not alignment in report
user replied:
our working hour from 7am to 3pm
Alfred Tan

01/02/2024

12:47 PM Production Ticket(ST) #10885 (Escalated to 3rd Party): Express365 - Customer statement cannot print
Alfred Tan
12:47 PM Production Ticket(ST) #10885 (Support In Progress): Express365 - Customer statement cannot print
Alfred Tan
12:46 PM Production Ticket(ST) #10885 (Ticket Resolved): Express365 - Customer statement cannot print
Hi, I'm MDM CHIENG, from Huachian Engineering Sdn Bhd
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can't running th...
Alfred Tan
12:33 PM Production Ticket(ST) #10884 (Escalated to 3rd Party): Express365 - data not alignment in report
Alfred Tan
12:31 PM Production Ticket(ST) #10884 (Support In Progress): Express365 - data not alignment in report
Alfred Tan
12:31 PM Production Ticket(ST) #10884 (Ticket Resolved): Express365 - data not alignment in report
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Sin Sheng Agro
!db9a3f80-5...
Alfred Tan

30/01/2024

11:54 AM Production Ticket(ST) #10872 (Ticket Resolved): Express365 - list of customer cannot print
Alfred Tan
10:30 AM Production Ticket(ST) #10872 (Verification In Progress): Express365 - list of customer cannot print
Alfred Tan
10:19 AM Production Ticket(ST) #10872 (Ready for Verification): Express365 - list of customer cannot print
Alfred Tan
10:07 AM Production Ticket(ST) #10872 (Escalated to Level 3): Express365 - list of customer cannot print
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Alfred Tan
10:05 AM Production Ticket(ST) #10872 (Support In Progress): Express365 - list of customer cannot print
Alfred Tan
10:04 AM Production Ticket(ST) #10872 (Ticket Resolved): Express365 - list of customer cannot print
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hi, want to ask, i want to print to excel the customer listing but cant
...
Alfred Tan

29/01/2024

02:58 PM Production Ticket(ST) #10853 (Ticket Resolved): Express365 - Extend and bigger the Delivery Order document
Alfred Tan
01:05 PM Production Ticket(ST) #10865 (Ticket Resolved): Express365 - Error message Sales Quotation
Alfred Tan
12:27 PM Production Ticket(ST) #10865 (Escalated to 3rd Party): Express365 - Error message Sales Quotation
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Alfred Tan
10:34 AM Production Ticket(ST) #10865 (Support In Progress): Express365 - Error message Sales Quotation
Alfred Tan
10:33 AM Production Ticket(ST) #10865 (Ticket Resolved): Express365 - Error message Sales Quotation
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Boleh saya tahu sbb apa yee??
Saya punya acc under moccis furniture
S...
Alfred Tan

26/01/2024

04:12 PM Production Ticket(ST) #10854 (Ticket Resolved): Express365 - Receipt document address overlay the text
Alfred Tan
11:42 AM Production Ticket(ST) #10854 (Pending Client Verification): Express365 - Receipt document address overlay the text
Alfred Tan
11:40 AM Production Ticket(ST) #10854 (Support In Progress): Express365 - Receipt document address overlay the text
Alfred Tan
11:39 AM Production Ticket(ST) #10854 (Ticket Resolved): Express365 - Receipt document address overlay the text
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Issue: Receipt document address overlay the text.
Customer: Shun Lai ...
Alfred Tan
04:11 PM Production Ticket(ST) #10830 (Ticket Resolved): Express365 - adjust the invoice center
Alfred Tan
04:03 PM Production Ticket(ST) #10852 (Ticket Resolved): Express365 - Inquiry transfer to Contact customer
Alfred Tan
04:02 PM Production Ticket(ST) #10852 (Pending Client Verification): Express365 - Inquiry transfer to Contact customer
Alfred Tan
11:31 AM Production Ticket(ST) #10852 (Support In Progress): Express365 - Inquiry transfer to Contact customer
Alfred Tan
11:17 AM Production Ticket(ST) #10852 (Ticket Resolved): Express365 - Inquiry transfer to Contact customer
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I have recorded this deposit RM 300
When customer paid will deduct the...
Alfred Tan
11:40 AM Production Ticket(ST) #10853 (Pending Client Verification): Express365 - Extend and bigger the Delivery Order document
Alfred Tan
11:38 AM Production Ticket(ST) #10853 (Support In Progress): Express365 - Extend and bigger the Delivery Order document
Alfred Tan
11:36 AM Production Ticket(ST) #10853 (Ticket Resolved): Express365 - Extend and bigger the Delivery Order document
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Customer would like to extend and bigger the highlight area same to sales...
Alfred Tan
11:36 AM Production Ticket(ST) #10839 (Ticket Resolved): Express365 - Customer statement 's missing table
Alfred Tan
11:34 AM Production Ticket(ST) #10839 (Pending Client Verification): Express365 - Customer statement 's missing table
Alfred Tan

24/01/2024

02:16 PM Production Ticket(ST) #10839 (Pending Client Feedback): Express365 - Customer statement 's missing table
Alfred Tan
02:15 PM Production Ticket(ST) #10839 (Monitoring): Express365 - Customer statement 's missing table
Alfred Tan
02:13 PM Production Ticket(ST) #10839 (Support In Progress): Express365 - Customer statement 's missing table
Alfred Tan
02:13 PM Production Ticket(ST) #10839 (Ticket Resolved): Express365 - Customer statement 's missing table
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Alfred Tan
01:49 PM Production Ticket(ST) #10838 (Ticket Resolved): Express365 - Error message Maximum User
Alfred Tan
12:49 PM Production Ticket(ST) #10838 (Pending Client Verification): Express365 - Error message Maximum User
Alfred Tan
12:47 PM Production Ticket(ST) #10838 (Support In Progress): Express365 - Error message Maximum User
Alfred Tan
12:35 PM Production Ticket(ST) #10838 (Ticket Resolved): Express365 - Error message Maximum User
Why even i try using all account it had show “Maximum User”?
!79b1d118-39c6-4943-84a3-07898385784e.jpg!
hi, we ar...
Alfred Tan
12:07 PM Production Ticket(ST) #10827 (Ticket Resolved): Express365 - adjust the address
Alfred Tan
10:13 AM Production Ticket(ST) #10827 (Escalated to 3rd Party): Express365 - adjust the address
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Alfred Tan
09:51 AM Production Ticket(ST) #10827 (Support In Progress): Express365 - adjust the address
Alfred Tan
09:51 AM Production Ticket(ST) #10827 (Ticket Resolved): Express365 - adjust the address
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hi, sorry to disturb you, can you adjust the adress,
dan postco...
Alfred Tan
12:04 PM Production Ticket(ST) #10832 (Ticket Resolved): Express365 - Amount is empty.
Alfred Tan
11:21 AM Production Ticket(ST) #10832 (Escalated to 3rd Party): Express365 - Amount is empty.
Alfred Tan
11:19 AM Production Ticket(ST) #10832 (Support In Progress): Express365 - Amount is empty.
Alfred Tan
11:18 AM Production Ticket(ST) #10832 (Ticket Resolved): Express365 - Amount is empty.
Customer did transfer the sales Order from invoice "SL23/04867-HAFIZ H ENTERPRISE". After entry the return quantity '... Alfred Tan
10:38 AM Production Ticket(ST) #10830 (Pending Client Verification): Express365 - adjust the invoice center
Alfred Tan
10:32 AM Production Ticket(ST) #10830 (Support In Progress): Express365 - adjust the invoice center
Alfred Tan
10:32 AM Production Ticket(ST) #10830: Express365 - adjust the invoice center
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Alfred Tan
10:31 AM Production Ticket(ST) #10830 (Ticket Resolved): Express365 - adjust the invoice center
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need adjustment
Alfred Tan

23/01/2024

02:16 PM Production Ticket(ST) #10822 (Ticket Resolved): Request update the detail
*Details for Leong update*
Please ensure that the invoice number is always quoted with your remittance and email a...
Alfred Tan
02:15 PM Production Ticket(ST) #10822 (Escalated to 3rd Party): Request update the detail
Alfred Tan
02:12 PM Production Ticket(ST) #10822 (Support In Progress): Request update the detail
Alfred Tan
02:11 PM Production Ticket(ST) #10822 (Ticket Resolved): Request update the detail
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Excuse me Kamal, how can i update d bank acct details. Or nd ur end to he...
Alfred Tan
02:04 PM Production Ticket(ST) #10820 (Ticket Resolved): Express365 - Document not in coordinated
Alfred Tan
02:04 PM Production Ticket(ST) #10820 (Pending Client Verification): Express365 - Document not in coordinated
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Alfred Tan
12:27 PM Production Ticket(ST) #10820 (Support In Progress): Express365 - Document not in coordinated
Alfred Tan
12:26 PM Production Ticket(ST) #10820 (Ticket Resolved): Express365 - Document not in coordinated
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User request the sales invoice need to make it bigger.
Refer to the 17...
Alfred Tan
02:03 PM Production Ticket(ST) #10821 (Ticket Resolved): Express365 - Sales Return cannot print
Alfred Tan
02:00 PM Production Ticket(ST) #10821 (Pending Client Verification): Express365 - Sales Return cannot print
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Alfred Tan
01:57 PM Production Ticket(ST) #10821 (Support In Progress): Express365 - Sales Return cannot print
Alfred Tan
01:57 PM Production Ticket(ST) #10821 (Ticket Resolved): Express365 - Sales Return cannot print
Unable to print out the sales return, user want to direct print the document and dont want download the document
!...
Alfred Tan
12:20 PM Production Ticket(ST) #10819 (Ticket Resolved): Express365 - Document not in coordinated
Alfred Tan
12:19 PM Production Ticket(ST) #10819 (Pending Client Verification): Express365 - Document not in coordinated
Alfred Tan
12:18 PM Production Ticket(ST) #10819 (Support In Progress): Express365 - Document not in coordinated
Alfred Tan
12:17 PM Production Ticket(ST) #10819 (Ticket Resolved): Express365 - Document not in coordinated
h2. Sales Quatation
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h2. Customer Statement
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Alfred Tan
12:11 PM Production Ticket(ST) #10813 (Ticket Resolved): The delivery order format not alignment
Alfred Tan
12:11 PM Production Ticket(ST) #10813 (Pending Client Verification): The delivery order format not alignment
Alfred Tan
12:09 PM Production Ticket(ST) #10813 (Support In Progress): The delivery order format not alignment
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Alfred Tan

22/01/2024

05:07 PM Production Ticket(ST) #10813 (Ticket Resolved): The delivery order format not alignment
User mentioned compared to previous Delivery Order and current Delivery Order have slightly different.
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Alfred Tan
03:45 PM Production Ticket(ST) #10806: DO format is difference
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Alfred Tan
03:40 PM Production Ticket(ST) #10806 (Ticket Resolved): DO format is difference
Alfred Tan
02:26 PM Production Ticket(ST) #10806 (Escalated to 3rd Party): DO format is difference
Alfred Tan
02:24 PM Production Ticket(ST) #10806 (Support In Progress): DO format is difference
Alfred Tan
02:23 PM Production Ticket(ST) #10806 (Ticket Resolved): DO format is difference
h2. Old version
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h2. After maintenance done
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Alfred Tan
02:58 PM Production Ticket(ST) #10805 (Ticket Resolved): Document printing issue
Alfred Tan
02:20 PM Production Ticket(ST) #10805 (Escalated to 3rd Party): Document printing issue
Alfred Tan
02:19 PM Production Ticket(ST) #10805 (Support In Progress): Document printing issue
Alfred Tan
02:18 PM Production Ticket(ST) #10805 (Ticket Resolved): Document printing issue
Customer: SHUN LAI PLT
ID : shunlaiplt@gmail.com
Pass: SHUN5680
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!...
Alfred Tan
02:13 PM Production Ticket(ST) #10804 (Ticket Resolved): E365 - Server down after maintenence
Alfred Tan
02:13 PM Production Ticket(ST) #10804 (Pending Client Verification): E365 - Server down after maintenence
83cash@gmail.com
Chong8066
Alfred Tan
02:10 PM Production Ticket(ST) #10804 (Support In Progress): E365 - Server down after maintenence
Alfred Tan
02:09 PM Production Ticket(ST) #10804 (Ticket Resolved): E365 - Server down after maintenence
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hi , kenapa tak boleh bakai
Alfred Tan
09:29 AM Production Ticket(ST) #10795 (Ticket Resolved): E365 - Server down after maintenence
Alfred Tan
09:28 AM Production Ticket(ST) #10795 (Pending Client Verification): E365 - Server down after maintenence
Alfred Tan
09:24 AM Production Ticket(ST) #10795 (Support In Progress): E365 - Server down after maintenence
suggest user to use another link Alfred Tan
09:23 AM Production Ticket(ST) #10795 (Ticket Resolved): E365 - Server down after maintenence
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Hi morning may I know what happened to my server today.
Alfred Tan

19/01/2024

05:26 PM Production Ticket(ST) #10794 (Ticket Resolved): Inquiry on broacher for Express 365
Alfred Tan
05:26 PM Production Ticket(ST) #10794: Inquiry on broacher for Express 365
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Alfred Tan
05:05 PM Production Ticket(ST) #10794 (Pending Client Verification): Inquiry on broacher for Express 365
Alfred Tan
05:03 PM Production Ticket(ST) #10794 (Support In Progress): Inquiry on broacher for Express 365
Escalate to sales team - Kamal Alfred Tan
05:02 PM Production Ticket(ST) #10794 (Ticket Resolved): Inquiry on broacher for Express 365
Hi, may we get the broucher for Express 365 so that we can clearly to see the features of subscription plan. Alfred Tan

18/01/2024

04:25 PM Production Ticket(ST) #10726 (Ticket Resolved): payment detail included SST
Alfred Tan

16/01/2024

06:17 PM Production Ticket(ST) #10727 (Ticket Resolved): Error in email Template
Alfred Tan
06:17 PM Production Ticket(ST) #10760 (Ticket Resolved): Request create 2 new trial account
Alfred Tan

15/01/2024

03:06 PM Production Ticket(ST) #10760 (Pending Client Verification): Request create 2 new trial account
Alfred Tan
03:04 PM Production Ticket(ST) #10760 (Support In Progress): Request create 2 new trial account
Alfred Tan
03:03 PM Production Ticket(ST) #10760 (Ticket Resolved): Request create 2 new trial account
Hi,
Kindly register 1 trial account for our customer, Kenep Resources (Asia) Sdn Bhd.
Kindly register 1 trial a...
Alfred Tan
 

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