Activity
From 04/01/2024 to 02/02/2024
02/02/2024
- 06:58 PM 0.20 hour (Production Ticket(ST) #10901 (Ticket Resolved): Express365 - Amount cannot be 0)
- call with user to understand the requirement
- 12:18 PM 0.20 hour (Production Ticket(ST) #10893 (Ticket Resolved): express - Edit Logo Image)
- check and reply user
- 09:46 AM 0.30 hour (Production Ticket(ST) #10885 (Ticket Resolved): Express365 - Customer statement cannot print)
- check with user and principal
- 09:44 AM 0.10 hour (Production Ticket(ST) #10884 (Ticket Resolved): Express365 - data not alignment in report)
- check with user
01/02/2024
- 12:47 PM 0.50 hour (Production Ticket(ST) #10885 (Ticket Resolved): Express365 - Customer statement cannot print)
- check and escalate to Principal
- 12:31 PM 0.50 hour (Production Ticket(ST) #10884 (Ticket Resolved): Express365 - data not alignment in report)
- check
30/01/2024
- 10:05 AM 0.50 hour (Production Ticket(ST) #10872 (Ticket Resolved): Express365 - list of customer cannot print)
- checking
29/01/2024
- 11:40 AM 0.50 hour (Production Ticket(ST) #10865 (Ticket Resolved): Express365 - Error message Sales Quotation)
- patch the ungroup product
- 10:34 AM 1.00 hour (Production Ticket(ST) #10865 (Ticket Resolved): Express365 - Error message Sales Quotation)
- check and understand the user issue.
26/01/2024
- 04:12 PM 0.10 hour (Production Ticket(ST) #10854 (Ticket Resolved): Express365 - Receipt document address overlay the text)
- ..
- 11:40 AM 0.40 hour (Production Ticket(ST) #10854 (Ticket Resolved): Express365 - Receipt document address overlay the text)
- check and escalate to Principal
- 04:02 PM 0.20 hour (Production Ticket(ST) #10852 (Ticket Resolved): Express365 - Inquiry transfer to Contact customer)
- revert to user
- 11:49 AM 0.20 hour (Production Ticket(ST) #10852 (Ticket Resolved): Express365 - Inquiry transfer to Contact customer)
- communicate with customer
- 11:31 AM 0.50 hour (Production Ticket(ST) #10852 (Ticket Resolved): Express365 - Inquiry transfer to Contact customer)
- check and understand the user issue.
- 11:38 AM 0.50 hour (Production Ticket(ST) #10853 (Ticket Resolved): Express365 - Extend and bigger the Delivery Order document)
- check and escalate to Principal
24/01/2024
- 02:13 PM 0.60 hour (Production Ticket(ST) #10839 (Ticket Resolved): Express365 - Customer statement 's missing table)
- check and escalate to Principal
- 12:47 PM 0.50 hour (Production Ticket(ST) #10838 (Ticket Resolved): Express365 - Error message Maximum User)
- check and escalate to Principal
- 12:07 PM 0.20 hour (Production Ticket(ST) #10827 (Ticket Resolved): Express365 - adjust the address)
- feedback to customer
- 10:13 AM 0.50 hour (Production Ticket(ST) #10827 (Ticket Resolved): Express365 - adjust the address)
- check and understand the user issue.
- 11:19 AM 1.00 hour (Production Ticket(ST) #10832 (Ticket Resolved): Express365 - Amount is empty.)
- check and stimulate user issue
- 10:32 AM 0.50 hour (Production Ticket(ST) #10830 (Ticket Resolved): Express365 - adjust the invoice center)
- check and understand the user issue.
23/01/2024
- 02:16 PM 1.00 hour (Production Ticket(ST) #10822 (Ticket Resolved): Request update the detail)
- .
- 02:12 PM 1.00 hour (Production Ticket(ST) #10822 (Ticket Resolved): Request update the detail)
- check and understand the user issue.
- 01:57 PM 0.20 hour (Production Ticket(ST) #10821 (Ticket Resolved): Express365 - Sales Return cannot print)
- check and understand the user issue.
- 12:27 PM 0.50 hour (Production Ticket(ST) #10820 (Ticket Resolved): Express365 - Document not in coordinated)
- check and escalate to Principal
- 12:18 PM 1.00 hour (Production Ticket(ST) #10819 (Ticket Resolved): Express365 - Document not in coordinated)
- check and escalate to Principal
- 12:09 PM 0.50 hour (Production Ticket(ST) #10813 (Ticket Resolved): The delivery order format not alignment)
- check and escalate to Principal
22/01/2024
- 03:40 PM 0.20 hour (Production Ticket(ST) #10806 (Ticket Resolved): DO format is difference)
- check again after leong fixed
- 02:24 PM 0.50 hour (Production Ticket(ST) #10806 (Ticket Resolved): DO format is difference)
- check and understand the user issue.
- 02:58 PM 0.20 hour (Production Ticket(ST) #10805 (Ticket Resolved): Document printing issue)
- check and verified
- 02:19 PM 1.00 hour (Production Ticket(ST) #10805 (Ticket Resolved): Document printing issue)
- check and understand the user issue.
- 02:10 PM 0.50 hour (Production Ticket(ST) #10804 (Ticket Resolved): E365 - Server down after maintenence)
- explain to user
- 09:24 AM 0.20 hour (Production Ticket(ST) #10795 (Ticket Resolved): E365 - Server down after maintenence)
- suggest user to use another link
19/01/2024
- 05:26 PM 0.30 hour (Production Ticket(ST) #10794 (Ticket Resolved): Inquiry on broacher for Express 365)
- .
- 05:03 PM 0.20 hour (Production Ticket(ST) #10794 (Ticket Resolved): Inquiry on broacher for Express 365)
- Escalate to sales team - Kamal
15/01/2024
- 03:04 PM 1.00 hour (Production Ticket(ST) #10760 (Ticket Resolved): Request create 2 new trial account)
- understnad user requirement and create the user acount
11/01/2024
- 06:28 PM 1.00 hour (Production Ticket(ST) #10699 (Ticket Resolved): Change request on document)
- ..
- 12:00 PM 0.50 hour (Production Ticket(ST) #10728 (Ticket Resolved): Customer Setup issue)
- assign the customer to this user as admin privileges.
- 11:59 AM 1.00 hour (Production Ticket(ST) #10726 (Ticket Resolved): payment detail included SST)
- check and stimula user issue
10/01/2024
- 04:03 PM 0.50 hour (Production Ticket(ST) #10727 (Ticket Resolved): Error in email Template)
- check the user does not have the access right to do edit
05/01/2024
- 02:50 PM 1.00 hour (Production Ticket(ST) #10699 (Ticket Resolved): Change request on document)
- check and understand the user issue.
- 02:44 PM 0.50 hour (Production Ticket(ST) #10698 (Ticket Resolved): account not exist in system)
- check and understand the user issue.
- 12:20 PM 0.50 hour (Production Ticket(ST) #10695 (Ticket Resolved): User Inquiry)
- check and understand the user issue.
- 11:11 AM 0.50 hour (Production Ticket(ST) #10694 (Ticket Resolved): Express365 - SST settings)
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