Project

General

Profile

Activity

From 03/01/2024 to 01/02/2024

01/02/2024

12:47 PM Production Ticket(ST) #10885 (Escalated to 3rd Party): Express365 - Customer statement cannot print
Alfred Tan
12:47 PM Production Ticket(ST) #10885 (Support In Progress): Express365 - Customer statement cannot print
Alfred Tan
12:46 PM Production Ticket(ST) #10885 (Ticket Resolved): Express365 - Customer statement cannot print
Hi, I'm MDM CHIENG, from Huachian Engineering Sdn Bhd
!4500778e-12b6-4a6f-b686-686f582b04f8.jpg!
can't running th...
Alfred Tan
12:33 PM Production Ticket(ST) #10884 (Escalated to 3rd Party): Express365 - data not alignment in report
Alfred Tan
12:31 PM Production Ticket(ST) #10884 (Support In Progress): Express365 - data not alignment in report
Alfred Tan
12:31 PM Production Ticket(ST) #10884 (Ticket Resolved): Express365 - data not alignment in report
!47dc434f-085d-4ae4-847b-5c4dc69957d9.jpg!
!2f00e08d-4c8b-4e42-81a9-092fce86b8ab.jpg!
Sin Sheng Agro
!db9a3f80-5...
Alfred Tan

30/01/2024

11:54 AM Production Ticket(ST) #10872 (Ticket Resolved): Express365 - list of customer cannot print
Alfred Tan
10:30 AM Production Ticket(ST) #10872 (Verification In Progress): Express365 - list of customer cannot print
Alfred Tan
10:19 AM Production Ticket(ST) #10872 (Ready for Verification): Express365 - list of customer cannot print
Alfred Tan
10:07 AM Production Ticket(ST) #10872 (Escalated to Level 3): Express365 - list of customer cannot print
!d4f66710-990d-4e27-97c6-4a16513aecfc.jpg!
Alfred Tan
10:05 AM Production Ticket(ST) #10872 (Support In Progress): Express365 - list of customer cannot print
Alfred Tan
10:04 AM Production Ticket(ST) #10872 (Ticket Resolved): Express365 - list of customer cannot print
!43f0cd79-d19c-48c0-a635-19f710f69037.jpg!
hi, want to ask, i want to print to excel the customer listing but cant
...
Alfred Tan

29/01/2024

02:58 PM Production Ticket(ST) #10853 (Ticket Resolved): Express365 - Extend and bigger the Delivery Order document
Alfred Tan
01:05 PM Production Ticket(ST) #10865 (Ticket Resolved): Express365 - Error message Sales Quotation
Alfred Tan
12:27 PM Production Ticket(ST) #10865 (Escalated to 3rd Party): Express365 - Error message Sales Quotation
!f8d47a23-da08-4052-b3f4-47fb8dc1010f.jpg!
!d1d793ac-cef8-4033-9a89-855d2cc18d83.jpg!
!6dd02c48-cb97-40b0-9db9-41d1...
Alfred Tan
10:34 AM Production Ticket(ST) #10865 (Support In Progress): Express365 - Error message Sales Quotation
Alfred Tan
10:33 AM Production Ticket(ST) #10865 (Ticket Resolved): Express365 - Error message Sales Quotation
!1b336651-6053-44e3-a74a-64723053f665.jpg!
Boleh saya tahu sbb apa yee??
Saya punya acc under moccis furniture
S...
Alfred Tan

26/01/2024

04:12 PM Production Ticket(ST) #10854 (Ticket Resolved): Express365 - Receipt document address overlay the text
Alfred Tan
11:42 AM Production Ticket(ST) #10854 (Pending Client Verification): Express365 - Receipt document address overlay the text
Alfred Tan
11:40 AM Production Ticket(ST) #10854 (Support In Progress): Express365 - Receipt document address overlay the text
Alfred Tan
11:39 AM Production Ticket(ST) #10854 (Ticket Resolved): Express365 - Receipt document address overlay the text
!15cd7cb8-16c3-43c0-8218-56133fc6412e.jpg!
Issue: Receipt document address overlay the text.
Customer: Shun Lai ...
Alfred Tan
04:11 PM Production Ticket(ST) #10830 (Ticket Resolved): Express365 - adjust the invoice center
Alfred Tan
04:03 PM Production Ticket(ST) #10852 (Ticket Resolved): Express365 - Inquiry transfer to Contact customer
Alfred Tan
04:02 PM Production Ticket(ST) #10852 (Pending Client Verification): Express365 - Inquiry transfer to Contact customer
Alfred Tan
11:31 AM Production Ticket(ST) #10852 (Support In Progress): Express365 - Inquiry transfer to Contact customer
Alfred Tan
11:17 AM Production Ticket(ST) #10852 (Ticket Resolved): Express365 - Inquiry transfer to Contact customer
!827b7b25-0f39-4817-b4d4-1b1ed366980e.jpg!
I have recorded this deposit RM 300
When customer paid will deduct the...
Alfred Tan
11:40 AM Production Ticket(ST) #10853 (Pending Client Verification): Express365 - Extend and bigger the Delivery Order document
Alfred Tan
11:38 AM Production Ticket(ST) #10853 (Support In Progress): Express365 - Extend and bigger the Delivery Order document
Alfred Tan
11:36 AM Production Ticket(ST) #10853 (Ticket Resolved): Express365 - Extend and bigger the Delivery Order document
!9c10c1f9-ef81-489c-997f-97abb21990cc.jpg!
Customer would like to extend and bigger the highlight area same to sales...
Alfred Tan
11:36 AM Production Ticket(ST) #10839 (Ticket Resolved): Express365 - Customer statement 's missing table
Alfred Tan
11:34 AM Production Ticket(ST) #10839 (Pending Client Verification): Express365 - Customer statement 's missing table
Alfred Tan

24/01/2024

02:16 PM Production Ticket(ST) #10839 (Pending Client Feedback): Express365 - Customer statement 's missing table
Alfred Tan
02:15 PM Production Ticket(ST) #10839 (Monitoring): Express365 - Customer statement 's missing table
Alfred Tan
02:13 PM Production Ticket(ST) #10839 (Support In Progress): Express365 - Customer statement 's missing table
Alfred Tan
02:13 PM Production Ticket(ST) #10839 (Ticket Resolved): Express365 - Customer statement 's missing table
!freesnippingtool.com_capture_20240124140959.png!
Alfred Tan
01:49 PM Production Ticket(ST) #10838 (Ticket Resolved): Express365 - Error message Maximum User
Alfred Tan
12:49 PM Production Ticket(ST) #10838 (Pending Client Verification): Express365 - Error message Maximum User
Alfred Tan
12:47 PM Production Ticket(ST) #10838 (Support In Progress): Express365 - Error message Maximum User
Alfred Tan
12:35 PM Production Ticket(ST) #10838 (Ticket Resolved): Express365 - Error message Maximum User
Why even i try using all account it had show “Maximum User”?
!79b1d118-39c6-4943-84a3-07898385784e.jpg!
hi, we ar...
Alfred Tan
12:07 PM Production Ticket(ST) #10827 (Ticket Resolved): Express365 - adjust the address
Alfred Tan
10:13 AM Production Ticket(ST) #10827 (Escalated to 3rd Party): Express365 - adjust the address
!freesnippingtool.com_capture_20240124101312.png!
Alfred Tan
09:51 AM Production Ticket(ST) #10827 (Support In Progress): Express365 - adjust the address
Alfred Tan
09:51 AM Production Ticket(ST) #10827 (Ticket Resolved): Express365 - adjust the address
!freesnippingtool.com_capture_20240124095213.png!
hi, sorry to disturb you, can you adjust the adress,
dan postco...
Alfred Tan
12:04 PM Production Ticket(ST) #10832 (Ticket Resolved): Express365 - Amount is empty.
Alfred Tan
11:21 AM Production Ticket(ST) #10832 (Escalated to 3rd Party): Express365 - Amount is empty.
Alfred Tan
11:19 AM Production Ticket(ST) #10832 (Support In Progress): Express365 - Amount is empty.
Alfred Tan
11:18 AM Production Ticket(ST) #10832 (Ticket Resolved): Express365 - Amount is empty.
Customer did transfer the sales Order from invoice "SL23/04867-HAFIZ H ENTERPRISE". After entry the return quantity '... Alfred Tan
10:38 AM Production Ticket(ST) #10830 (Pending Client Verification): Express365 - adjust the invoice center
Alfred Tan
10:32 AM Production Ticket(ST) #10830 (Support In Progress): Express365 - adjust the invoice center
Alfred Tan
10:32 AM Production Ticket(ST) #10830: Express365 - adjust the invoice center
!ae000e7c-4d62-454b-9bb4-6acfd01e29db.jpg!
Alfred Tan
10:31 AM Production Ticket(ST) #10830 (Ticket Resolved): Express365 - adjust the invoice center
!6970030b-a0b2-47d7-bc87-6e9cbdccc22b.jpg!
need adjustment
Alfred Tan

23/01/2024

02:16 PM Production Ticket(ST) #10822 (Ticket Resolved): Request update the detail
*Details for Leong update*
Please ensure that the invoice number is always quoted with your remittance and email a...
Alfred Tan
02:15 PM Production Ticket(ST) #10822 (Escalated to 3rd Party): Request update the detail
Alfred Tan
02:12 PM Production Ticket(ST) #10822 (Support In Progress): Request update the detail
Alfred Tan
02:11 PM Production Ticket(ST) #10822 (Ticket Resolved): Request update the detail
!36b79bbd-9425-4a78-96b0-071190313138.jpg!
Excuse me Kamal, how can i update d bank acct details. Or nd ur end to he...
Alfred Tan
02:04 PM Production Ticket(ST) #10820 (Ticket Resolved): Express365 - Document not in coordinated
Alfred Tan
02:04 PM Production Ticket(ST) #10820 (Pending Client Verification): Express365 - Document not in coordinated
!80ffae31-c28a-4682-ac53-42d2acc45d86.jpg!
Alfred Tan
12:27 PM Production Ticket(ST) #10820 (Support In Progress): Express365 - Document not in coordinated
Alfred Tan
12:26 PM Production Ticket(ST) #10820 (Ticket Resolved): Express365 - Document not in coordinated
!3d0ed40b-df88-4896-a4e6-c3a779e18313.jpg!
User request the sales invoice need to make it bigger.
Refer to the 17...
Alfred Tan
02:03 PM Production Ticket(ST) #10821 (Ticket Resolved): Express365 - Sales Return cannot print
Alfred Tan
02:00 PM Production Ticket(ST) #10821 (Pending Client Verification): Express365 - Sales Return cannot print
!cefd6e9b-5a7c-4909-a455-9a88bc621d5b.jpg!
Alfred Tan
01:57 PM Production Ticket(ST) #10821 (Support In Progress): Express365 - Sales Return cannot print
Alfred Tan
01:57 PM Production Ticket(ST) #10821 (Ticket Resolved): Express365 - Sales Return cannot print
Unable to print out the sales return, user want to direct print the document and dont want download the document
!...
Alfred Tan
12:20 PM Production Ticket(ST) #10819 (Ticket Resolved): Express365 - Document not in coordinated
Alfred Tan
12:19 PM Production Ticket(ST) #10819 (Pending Client Verification): Express365 - Document not in coordinated
Alfred Tan
12:18 PM Production Ticket(ST) #10819 (Support In Progress): Express365 - Document not in coordinated
Alfred Tan
12:17 PM Production Ticket(ST) #10819 (Ticket Resolved): Express365 - Document not in coordinated
h2. Sales Quatation
!63e9daa0-25c1-49d2-91eb-5b43e6e6fb51.jpg!
h2. Customer Statement
!4f82fd29-2fa5-4450-9f67-6...
Alfred Tan
12:11 PM Production Ticket(ST) #10813 (Ticket Resolved): The delivery order format not alignment
Alfred Tan
12:11 PM Production Ticket(ST) #10813 (Pending Client Verification): The delivery order format not alignment
Alfred Tan
12:09 PM Production Ticket(ST) #10813 (Support In Progress): The delivery order format not alignment
!867c05b8-6466-42d2-bc83-45ad2fb6cdaa.jpg!
Alfred Tan

22/01/2024

05:07 PM Production Ticket(ST) #10813 (Ticket Resolved): The delivery order format not alignment
User mentioned compared to previous Delivery Order and current Delivery Order have slightly different.
!886d705b-50b...
Alfred Tan
03:45 PM Production Ticket(ST) #10806: DO format is difference
!igaesdf.jpeg!
Alfred Tan
03:40 PM Production Ticket(ST) #10806 (Ticket Resolved): DO format is difference
Alfred Tan
02:26 PM Production Ticket(ST) #10806 (Escalated to 3rd Party): DO format is difference
Alfred Tan
02:24 PM Production Ticket(ST) #10806 (Support In Progress): DO format is difference
Alfred Tan
02:23 PM Production Ticket(ST) #10806 (Ticket Resolved): DO format is difference
h2. Old version
!eeda469c-d5fa-4f24-8759-57ca2817bd67.jpg!
h2. After maintenance done
!5829a5a8-a1d2-4777-9cc3-c...
Alfred Tan
02:58 PM Production Ticket(ST) #10805 (Ticket Resolved): Document printing issue
Alfred Tan
02:20 PM Production Ticket(ST) #10805 (Escalated to 3rd Party): Document printing issue
Alfred Tan
02:19 PM Production Ticket(ST) #10805 (Support In Progress): Document printing issue
Alfred Tan
02:18 PM Production Ticket(ST) #10805 (Ticket Resolved): Document printing issue
Customer: SHUN LAI PLT
ID : shunlaiplt@gmail.com
Pass: SHUN5680
!25ee5a69-5189-4762-b102-857bcb6226fe.jpg!
!...
Alfred Tan
02:13 PM Production Ticket(ST) #10804 (Ticket Resolved): E365 - Server down after maintenence
Alfred Tan
02:13 PM Production Ticket(ST) #10804 (Pending Client Verification): E365 - Server down after maintenence
83cash@gmail.com
Chong8066
Alfred Tan
02:10 PM Production Ticket(ST) #10804 (Support In Progress): E365 - Server down after maintenence
Alfred Tan
02:09 PM Production Ticket(ST) #10804 (Ticket Resolved): E365 - Server down after maintenence
!62221141-76fd-4c40-aabc-26e1202745fb.jpg!
hi , kenapa tak boleh bakai
Alfred Tan
09:29 AM Production Ticket(ST) #10795 (Ticket Resolved): E365 - Server down after maintenence
Alfred Tan
09:28 AM Production Ticket(ST) #10795 (Pending Client Verification): E365 - Server down after maintenence
Alfred Tan
09:24 AM Production Ticket(ST) #10795 (Support In Progress): E365 - Server down after maintenence
suggest user to use another link Alfred Tan
09:23 AM Production Ticket(ST) #10795 (Ticket Resolved): E365 - Server down after maintenence
!d88942e2-3fa0-43c6-a434-be3b17f94ae0.jpg!
Hi morning may I know what happened to my server today.
Alfred Tan

19/01/2024

05:26 PM Production Ticket(ST) #10794 (Ticket Resolved): Inquiry on broacher for Express 365
Alfred Tan
05:26 PM Production Ticket(ST) #10794: Inquiry on broacher for Express 365
!b4ea9260-a1ae-418f-bfd4-299cc3934632.jpg!
Alfred Tan
05:05 PM Production Ticket(ST) #10794 (Pending Client Verification): Inquiry on broacher for Express 365
Alfred Tan
05:03 PM Production Ticket(ST) #10794 (Support In Progress): Inquiry on broacher for Express 365
Escalate to sales team - Kamal Alfred Tan
05:02 PM Production Ticket(ST) #10794 (Ticket Resolved): Inquiry on broacher for Express 365
Hi, may we get the broucher for Express 365 so that we can clearly to see the features of subscription plan. Alfred Tan

18/01/2024

04:25 PM Production Ticket(ST) #10726 (Ticket Resolved): payment detail included SST
Alfred Tan

16/01/2024

06:17 PM Production Ticket(ST) #10727 (Ticket Resolved): Error in email Template
Alfred Tan
06:17 PM Production Ticket(ST) #10760 (Ticket Resolved): Request create 2 new trial account
Alfred Tan

15/01/2024

03:06 PM Production Ticket(ST) #10760 (Pending Client Verification): Request create 2 new trial account
Alfred Tan
03:04 PM Production Ticket(ST) #10760 (Support In Progress): Request create 2 new trial account
Alfred Tan
03:03 PM Production Ticket(ST) #10760 (Ticket Resolved): Request create 2 new trial account
Hi,
Kindly register 1 trial account for our customer, Kenep Resources (Asia) Sdn Bhd.
Kindly register 1 trial a...
Alfred Tan

11/01/2024

06:28 PM Production Ticket(ST) #10699 (Ticket Resolved): Change request on document
Hi Leong ,
We received a request on change request in a printed receipt, user would like to add the remark in the ...
Alfred Tan
12:05 PM Production Ticket(ST) #10728 (Ticket Resolved): Customer Setup issue
Alfred Tan
12:01 PM Production Ticket(ST) #10728 (Pending Client Verification): Customer Setup issue
Alfred Tan
12:00 PM Production Ticket(ST) #10728 (Support In Progress): Customer Setup issue
Alfred Tan
12:05 PM Production Ticket(ST) #10726 (Pending Client Verification): payment detail included SST
Alfred Tan
11:59 AM Production Ticket(ST) #10726 (Support In Progress): payment detail included SST
Alfred Tan

10/01/2024

05:36 PM Production Ticket(ST) #10728 (Ticket Resolved): Customer Setup issue
!7c5522ae-0a31-438c-9376-67aa9faf0102.jpg!
User unable to change control account to Sales in customer setup
Setting...
Alfred Tan
04:06 PM Production Ticket(ST) #10727 (Pending Client Verification): Error in email Template
!8204eecd-2286-4624-9b21-0f63486d0b79.jpg!
Alfred Tan
04:03 PM Production Ticket(ST) #10727 (Support In Progress): Error in email Template
Alfred Tan
03:34 PM Production Ticket(ST) #10727 (Ticket Resolved): Error in email Template
!fe7276f3-1a5a-4227-87da-2da6c74a640b.jpg!
Dear [customer_name],
Please find attached Sales Invoice for [amount...
Alfred Tan
03:31 PM Production Ticket(ST) #10726 (Ticket Resolved): payment detail included SST
h2. Muhibbin Group Sdn Bhd
I nk tny utk sst, utk full inv kami ada caj sst. To bila received paymnt, ada processin...
Alfred Tan

09/01/2024

04:48 PM Production Ticket(ST) #10695 (Ticket Resolved): User Inquiry
Alfred Tan

05/01/2024

02:54 PM Production Ticket(ST) #10699 (Escalated to 3rd Party): Change request on document
Alfred Tan
02:50 PM Production Ticket(ST) #10699 (Support In Progress): Change request on document
Alfred Tan
02:50 PM Production Ticket(ST) #10699 (Ticket Resolved): Change request on document
Hi E365 support, may I know if we can add remark at the bottom instead of description
!5a8f9235-82fc-4181-8344-dd317...
Alfred Tan
02:48 PM Production Ticket(ST) #10698 (Ticket Resolved): account not exist in system
Alfred Tan
02:48 PM Production Ticket(ST) #10698 (Pending Client Verification): account not exist in system
Alfred Tan
02:44 PM Production Ticket(ST) #10698 (Support In Progress): account not exist in system
Alfred Tan
02:43 PM Production Ticket(ST) #10698 (Ticket Resolved): account not exist in system
Hi, may I know can we access to the Vania Interior Furnishings accounting?
as it currently doesnt appear in my system
Alfred Tan
02:40 PM Production Ticket(ST) #10694 (Ticket Resolved): Express365 - SST settings
Alfred Tan
12:16 PM Production Ticket(ST) #10694: Express365 - SST settings
!23a2d37c-6d4d-446d-85a9-3320d5307449.jpg!
Alfred Tan
11:13 AM Production Ticket(ST) #10694 (Pending Client Verification): Express365 - SST settings
Alfred Tan
11:11 AM Production Ticket(ST) #10694 (Support In Progress): Express365 - SST settings
Alfred Tan
11:10 AM Production Ticket(ST) #10694 (Ticket Resolved): Express365 - SST settings
Good morning, please advise, when will your system will update the new SST rate of 8%? or we can do our own setting, ... Alfred Tan
12:20 PM Production Ticket(ST) #10695 (Support In Progress): User Inquiry
Alfred Tan
12:19 PM Production Ticket(ST) #10695 (Ticket Resolved): User Inquiry
Hi E365 support, may I know if we can add remark at the bottom instead of description.
!e89640c1-9528-4a79-97d8-93d9...
Alfred Tan
 

Also available in: Atom