Activity
From 03/01/2024 to 01/02/2024
01/02/2024
- 12:47 PM Production Ticket(ST) #10885 (Escalated to 3rd Party): Express365 - Customer statement cannot print
- 12:47 PM Production Ticket(ST) #10885 (Support In Progress): Express365 - Customer statement cannot print
- 12:46 PM Production Ticket(ST) #10885 (Ticket Resolved): Express365 - Customer statement cannot print
- Hi, I'm MDM CHIENG, from Huachian Engineering Sdn Bhd
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can't running th... - 12:33 PM Production Ticket(ST) #10884 (Escalated to 3rd Party): Express365 - data not alignment in report
- 12:31 PM Production Ticket(ST) #10884 (Support In Progress): Express365 - data not alignment in report
- 12:31 PM Production Ticket(ST) #10884 (Ticket Resolved): Express365 - data not alignment in report
- !47dc434f-085d-4ae4-847b-5c4dc69957d9.jpg!
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Sin Sheng Agro
!db9a3f80-5...
30/01/2024
- 11:54 AM Production Ticket(ST) #10872 (Ticket Resolved): Express365 - list of customer cannot print
- 10:30 AM Production Ticket(ST) #10872 (Verification In Progress): Express365 - list of customer cannot print
- 10:19 AM Production Ticket(ST) #10872 (Ready for Verification): Express365 - list of customer cannot print
- 10:07 AM Production Ticket(ST) #10872 (Escalated to Level 3): Express365 - list of customer cannot print
- !d4f66710-990d-4e27-97c6-4a16513aecfc.jpg!
- 10:05 AM Production Ticket(ST) #10872 (Support In Progress): Express365 - list of customer cannot print
- 10:04 AM Production Ticket(ST) #10872 (Ticket Resolved): Express365 - list of customer cannot print
- !43f0cd79-d19c-48c0-a635-19f710f69037.jpg!
hi, want to ask, i want to print to excel the customer listing but cant
...
29/01/2024
- 02:58 PM Production Ticket(ST) #10853 (Ticket Resolved): Express365 - Extend and bigger the Delivery Order document
- 01:05 PM Production Ticket(ST) #10865 (Ticket Resolved): Express365 - Error message Sales Quotation
- 12:27 PM Production Ticket(ST) #10865 (Escalated to 3rd Party): Express365 - Error message Sales Quotation
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!6dd02c48-cb97-40b0-9db9-41d1... - 10:34 AM Production Ticket(ST) #10865 (Support In Progress): Express365 - Error message Sales Quotation
- 10:33 AM Production Ticket(ST) #10865 (Ticket Resolved): Express365 - Error message Sales Quotation
- !1b336651-6053-44e3-a74a-64723053f665.jpg!
Boleh saya tahu sbb apa yee??
Saya punya acc under moccis furniture
S...
26/01/2024
- 04:12 PM Production Ticket(ST) #10854 (Ticket Resolved): Express365 - Receipt document address overlay the text
- 11:42 AM Production Ticket(ST) #10854 (Pending Client Verification): Express365 - Receipt document address overlay the text
- 11:40 AM Production Ticket(ST) #10854 (Support In Progress): Express365 - Receipt document address overlay the text
- 11:39 AM Production Ticket(ST) #10854 (Ticket Resolved): Express365 - Receipt document address overlay the text
- !15cd7cb8-16c3-43c0-8218-56133fc6412e.jpg!
Issue: Receipt document address overlay the text.
Customer: Shun Lai ... - 04:11 PM Production Ticket(ST) #10830 (Ticket Resolved): Express365 - adjust the invoice center
- 04:03 PM Production Ticket(ST) #10852 (Ticket Resolved): Express365 - Inquiry transfer to Contact customer
- 04:02 PM Production Ticket(ST) #10852 (Pending Client Verification): Express365 - Inquiry transfer to Contact customer
- 11:31 AM Production Ticket(ST) #10852 (Support In Progress): Express365 - Inquiry transfer to Contact customer
- 11:17 AM Production Ticket(ST) #10852 (Ticket Resolved): Express365 - Inquiry transfer to Contact customer
- !827b7b25-0f39-4817-b4d4-1b1ed366980e.jpg!
I have recorded this deposit RM 300
When customer paid will deduct the... - 11:40 AM Production Ticket(ST) #10853 (Pending Client Verification): Express365 - Extend and bigger the Delivery Order document
- 11:38 AM Production Ticket(ST) #10853 (Support In Progress): Express365 - Extend and bigger the Delivery Order document
- 11:36 AM Production Ticket(ST) #10853 (Ticket Resolved): Express365 - Extend and bigger the Delivery Order document
- !9c10c1f9-ef81-489c-997f-97abb21990cc.jpg!
Customer would like to extend and bigger the highlight area same to sales... - 11:36 AM Production Ticket(ST) #10839 (Ticket Resolved): Express365 - Customer statement 's missing table
- 11:34 AM Production Ticket(ST) #10839 (Pending Client Verification): Express365 - Customer statement 's missing table
24/01/2024
- 02:16 PM Production Ticket(ST) #10839 (Pending Client Feedback): Express365 - Customer statement 's missing table
- 02:15 PM Production Ticket(ST) #10839 (Monitoring): Express365 - Customer statement 's missing table
- 02:13 PM Production Ticket(ST) #10839 (Support In Progress): Express365 - Customer statement 's missing table
- 02:13 PM Production Ticket(ST) #10839 (Ticket Resolved): Express365 - Customer statement 's missing table
- !freesnippingtool.com_capture_20240124140959.png!
- 01:49 PM Production Ticket(ST) #10838 (Ticket Resolved): Express365 - Error message Maximum User
- 12:49 PM Production Ticket(ST) #10838 (Pending Client Verification): Express365 - Error message Maximum User
- 12:47 PM Production Ticket(ST) #10838 (Support In Progress): Express365 - Error message Maximum User
- 12:35 PM Production Ticket(ST) #10838 (Ticket Resolved): Express365 - Error message Maximum User
- Why even i try using all account it had show “Maximum User”?
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hi, we ar... - 12:07 PM Production Ticket(ST) #10827 (Ticket Resolved): Express365 - adjust the address
- 10:13 AM Production Ticket(ST) #10827 (Escalated to 3rd Party): Express365 - adjust the address
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- 09:51 AM Production Ticket(ST) #10827 (Support In Progress): Express365 - adjust the address
- 09:51 AM Production Ticket(ST) #10827 (Ticket Resolved): Express365 - adjust the address
- !freesnippingtool.com_capture_20240124095213.png!
hi, sorry to disturb you, can you adjust the adress,
dan postco... - 12:04 PM Production Ticket(ST) #10832 (Ticket Resolved): Express365 - Amount is empty.
- 11:21 AM Production Ticket(ST) #10832 (Escalated to 3rd Party): Express365 - Amount is empty.
- 11:19 AM Production Ticket(ST) #10832 (Support In Progress): Express365 - Amount is empty.
- 11:18 AM Production Ticket(ST) #10832 (Ticket Resolved): Express365 - Amount is empty.
- Customer did transfer the sales Order from invoice "SL23/04867-HAFIZ H ENTERPRISE". After entry the return quantity '...
- 10:38 AM Production Ticket(ST) #10830 (Pending Client Verification): Express365 - adjust the invoice center
- 10:32 AM Production Ticket(ST) #10830 (Support In Progress): Express365 - adjust the invoice center
- 10:32 AM Production Ticket(ST) #10830: Express365 - adjust the invoice center
- !ae000e7c-4d62-454b-9bb4-6acfd01e29db.jpg!
- 10:31 AM Production Ticket(ST) #10830 (Ticket Resolved): Express365 - adjust the invoice center
- !6970030b-a0b2-47d7-bc87-6e9cbdccc22b.jpg!
need adjustment
23/01/2024
- 02:16 PM Production Ticket(ST) #10822 (Ticket Resolved): Request update the detail
- *Details for Leong update*
Please ensure that the invoice number is always quoted with your remittance and email a... - 02:15 PM Production Ticket(ST) #10822 (Escalated to 3rd Party): Request update the detail
- 02:12 PM Production Ticket(ST) #10822 (Support In Progress): Request update the detail
- 02:11 PM Production Ticket(ST) #10822 (Ticket Resolved): Request update the detail
- !36b79bbd-9425-4a78-96b0-071190313138.jpg!
Excuse me Kamal, how can i update d bank acct details. Or nd ur end to he... - 02:04 PM Production Ticket(ST) #10820 (Ticket Resolved): Express365 - Document not in coordinated
- 02:04 PM Production Ticket(ST) #10820 (Pending Client Verification): Express365 - Document not in coordinated
- !80ffae31-c28a-4682-ac53-42d2acc45d86.jpg!
- 12:27 PM Production Ticket(ST) #10820 (Support In Progress): Express365 - Document not in coordinated
- 12:26 PM Production Ticket(ST) #10820 (Ticket Resolved): Express365 - Document not in coordinated
- !3d0ed40b-df88-4896-a4e6-c3a779e18313.jpg!
User request the sales invoice need to make it bigger.
Refer to the 17... - 02:03 PM Production Ticket(ST) #10821 (Ticket Resolved): Express365 - Sales Return cannot print
- 02:00 PM Production Ticket(ST) #10821 (Pending Client Verification): Express365 - Sales Return cannot print
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- 01:57 PM Production Ticket(ST) #10821 (Support In Progress): Express365 - Sales Return cannot print
- 01:57 PM Production Ticket(ST) #10821 (Ticket Resolved): Express365 - Sales Return cannot print
- Unable to print out the sales return, user want to direct print the document and dont want download the document
!... - 12:20 PM Production Ticket(ST) #10819 (Ticket Resolved): Express365 - Document not in coordinated
- 12:19 PM Production Ticket(ST) #10819 (Pending Client Verification): Express365 - Document not in coordinated
- 12:18 PM Production Ticket(ST) #10819 (Support In Progress): Express365 - Document not in coordinated
- 12:17 PM Production Ticket(ST) #10819 (Ticket Resolved): Express365 - Document not in coordinated
- h2. Sales Quatation
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h2. Customer Statement
!4f82fd29-2fa5-4450-9f67-6... - 12:11 PM Production Ticket(ST) #10813 (Ticket Resolved): The delivery order format not alignment
- 12:11 PM Production Ticket(ST) #10813 (Pending Client Verification): The delivery order format not alignment
- 12:09 PM Production Ticket(ST) #10813 (Support In Progress): The delivery order format not alignment
- !867c05b8-6466-42d2-bc83-45ad2fb6cdaa.jpg!
22/01/2024
- 05:07 PM Production Ticket(ST) #10813 (Ticket Resolved): The delivery order format not alignment
- User mentioned compared to previous Delivery Order and current Delivery Order have slightly different.
!886d705b-50b... - 03:45 PM Production Ticket(ST) #10806: DO format is difference
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- 03:40 PM Production Ticket(ST) #10806 (Ticket Resolved): DO format is difference
- 02:26 PM Production Ticket(ST) #10806 (Escalated to 3rd Party): DO format is difference
- 02:24 PM Production Ticket(ST) #10806 (Support In Progress): DO format is difference
- 02:23 PM Production Ticket(ST) #10806 (Ticket Resolved): DO format is difference
- h2. Old version
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h2. After maintenance done
!5829a5a8-a1d2-4777-9cc3-c... - 02:58 PM Production Ticket(ST) #10805 (Ticket Resolved): Document printing issue
- 02:20 PM Production Ticket(ST) #10805 (Escalated to 3rd Party): Document printing issue
- 02:19 PM Production Ticket(ST) #10805 (Support In Progress): Document printing issue
- 02:18 PM Production Ticket(ST) #10805 (Ticket Resolved): Document printing issue
- Customer: SHUN LAI PLT
ID : shunlaiplt@gmail.com
Pass: SHUN5680
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!... - 02:13 PM Production Ticket(ST) #10804 (Ticket Resolved): E365 - Server down after maintenence
- 02:13 PM Production Ticket(ST) #10804 (Pending Client Verification): E365 - Server down after maintenence
- 83cash@gmail.com
Chong8066 - 02:10 PM Production Ticket(ST) #10804 (Support In Progress): E365 - Server down after maintenence
- 02:09 PM Production Ticket(ST) #10804 (Ticket Resolved): E365 - Server down after maintenence
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hi , kenapa tak boleh bakai - 09:29 AM Production Ticket(ST) #10795 (Ticket Resolved): E365 - Server down after maintenence
- 09:28 AM Production Ticket(ST) #10795 (Pending Client Verification): E365 - Server down after maintenence
- 09:24 AM Production Ticket(ST) #10795 (Support In Progress): E365 - Server down after maintenence
- suggest user to use another link
- 09:23 AM Production Ticket(ST) #10795 (Ticket Resolved): E365 - Server down after maintenence
- !d88942e2-3fa0-43c6-a434-be3b17f94ae0.jpg!
Hi morning may I know what happened to my server today.
19/01/2024
- 05:26 PM Production Ticket(ST) #10794 (Ticket Resolved): Inquiry on broacher for Express 365
- 05:26 PM Production Ticket(ST) #10794: Inquiry on broacher for Express 365
- !b4ea9260-a1ae-418f-bfd4-299cc3934632.jpg!
- 05:05 PM Production Ticket(ST) #10794 (Pending Client Verification): Inquiry on broacher for Express 365
- 05:03 PM Production Ticket(ST) #10794 (Support In Progress): Inquiry on broacher for Express 365
- Escalate to sales team - Kamal
- 05:02 PM Production Ticket(ST) #10794 (Ticket Resolved): Inquiry on broacher for Express 365
- Hi, may we get the broucher for Express 365 so that we can clearly to see the features of subscription plan.
18/01/2024
16/01/2024
- 06:17 PM Production Ticket(ST) #10727 (Ticket Resolved): Error in email Template
- 06:17 PM Production Ticket(ST) #10760 (Ticket Resolved): Request create 2 new trial account
15/01/2024
- 03:06 PM Production Ticket(ST) #10760 (Pending Client Verification): Request create 2 new trial account
- 03:04 PM Production Ticket(ST) #10760 (Support In Progress): Request create 2 new trial account
- 03:03 PM Production Ticket(ST) #10760 (Ticket Resolved): Request create 2 new trial account
- Hi,
Kindly register 1 trial account for our customer, Kenep Resources (Asia) Sdn Bhd.
Kindly register 1 trial a...
11/01/2024
- 06:28 PM Production Ticket(ST) #10699 (Ticket Resolved): Change request on document
- Hi Leong ,
We received a request on change request in a printed receipt, user would like to add the remark in the ... - 12:05 PM Production Ticket(ST) #10728 (Ticket Resolved): Customer Setup issue
- 12:01 PM Production Ticket(ST) #10728 (Pending Client Verification): Customer Setup issue
- 12:00 PM Production Ticket(ST) #10728 (Support In Progress): Customer Setup issue
- 12:05 PM Production Ticket(ST) #10726 (Pending Client Verification): payment detail included SST
- 11:59 AM Production Ticket(ST) #10726 (Support In Progress): payment detail included SST
10/01/2024
- 05:36 PM Production Ticket(ST) #10728 (Ticket Resolved): Customer Setup issue
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User unable to change control account to Sales in customer setup
Setting... - 04:06 PM Production Ticket(ST) #10727 (Pending Client Verification): Error in email Template
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- 04:03 PM Production Ticket(ST) #10727 (Support In Progress): Error in email Template
- 03:34 PM Production Ticket(ST) #10727 (Ticket Resolved): Error in email Template
- !fe7276f3-1a5a-4227-87da-2da6c74a640b.jpg!
Dear [customer_name],
Please find attached Sales Invoice for [amount... - 03:31 PM Production Ticket(ST) #10726 (Ticket Resolved): payment detail included SST
- h2. Muhibbin Group Sdn Bhd
I nk tny utk sst, utk full inv kami ada caj sst. To bila received paymnt, ada processin...
09/01/2024
05/01/2024
- 02:54 PM Production Ticket(ST) #10699 (Escalated to 3rd Party): Change request on document
- 02:50 PM Production Ticket(ST) #10699 (Support In Progress): Change request on document
- 02:50 PM Production Ticket(ST) #10699 (Ticket Resolved): Change request on document
- Hi E365 support, may I know if we can add remark at the bottom instead of description
!5a8f9235-82fc-4181-8344-dd317... - 02:48 PM Production Ticket(ST) #10698 (Ticket Resolved): account not exist in system
- 02:48 PM Production Ticket(ST) #10698 (Pending Client Verification): account not exist in system
- 02:44 PM Production Ticket(ST) #10698 (Support In Progress): account not exist in system
- 02:43 PM Production Ticket(ST) #10698 (Ticket Resolved): account not exist in system
- Hi, may I know can we access to the Vania Interior Furnishings accounting?
as it currently doesnt appear in my system - 02:40 PM Production Ticket(ST) #10694 (Ticket Resolved): Express365 - SST settings
- 12:16 PM Production Ticket(ST) #10694: Express365 - SST settings
- !23a2d37c-6d4d-446d-85a9-3320d5307449.jpg!
- 11:13 AM Production Ticket(ST) #10694 (Pending Client Verification): Express365 - SST settings
- 11:11 AM Production Ticket(ST) #10694 (Support In Progress): Express365 - SST settings
- 11:10 AM Production Ticket(ST) #10694 (Ticket Resolved): Express365 - SST settings
- Good morning, please advise, when will your system will update the new SST rate of 8%? or we can do our own setting, ...
- 12:20 PM Production Ticket(ST) #10695 (Support In Progress): User Inquiry
- 12:19 PM Production Ticket(ST) #10695 (Ticket Resolved): User Inquiry
- Hi E365 support, may I know if we can add remark at the bottom instead of description.
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