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From 15/12/2023 to 13/01/2024

11/01/2024

06:28 PM Production Ticket(ST) #10699 (Ticket Resolved): Change request on document
Hi Leong ,
We received a request on change request in a printed receipt, user would like to add the remark in the ...
Alfred Tan
12:05 PM Production Ticket(ST) #10728 (Ticket Resolved): Customer Setup issue
Alfred Tan
12:01 PM Production Ticket(ST) #10728 (Pending Client Verification): Customer Setup issue
Alfred Tan
12:00 PM Production Ticket(ST) #10728 (Support In Progress): Customer Setup issue
Alfred Tan
12:05 PM Production Ticket(ST) #10726 (Pending Client Verification): payment detail included SST
Alfred Tan
11:59 AM Production Ticket(ST) #10726 (Support In Progress): payment detail included SST
Alfred Tan

10/01/2024

05:36 PM Production Ticket(ST) #10728 (Ticket Resolved): Customer Setup issue
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User unable to change control account to Sales in customer setup
Setting...
Alfred Tan
04:06 PM Production Ticket(ST) #10727 (Pending Client Verification): Error in email Template
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Alfred Tan
04:03 PM Production Ticket(ST) #10727 (Support In Progress): Error in email Template
Alfred Tan
03:34 PM Production Ticket(ST) #10727 (Ticket Resolved): Error in email Template
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Dear [customer_name],
Please find attached Sales Invoice for [amount...
Alfred Tan
03:31 PM Production Ticket(ST) #10726 (Ticket Resolved): payment detail included SST
h2. Muhibbin Group Sdn Bhd
I nk tny utk sst, utk full inv kami ada caj sst. To bila received paymnt, ada processin...
Alfred Tan

09/01/2024

04:48 PM Production Ticket(ST) #10695 (Ticket Resolved): User Inquiry
Alfred Tan

05/01/2024

02:54 PM Production Ticket(ST) #10699 (Escalated to 3rd Party): Change request on document
Alfred Tan
02:50 PM Production Ticket(ST) #10699 (Support In Progress): Change request on document
Alfred Tan
02:50 PM Production Ticket(ST) #10699 (Ticket Resolved): Change request on document
Hi E365 support, may I know if we can add remark at the bottom instead of description
!5a8f9235-82fc-4181-8344-dd317...
Alfred Tan
02:48 PM Production Ticket(ST) #10698 (Ticket Resolved): account not exist in system
Alfred Tan
02:48 PM Production Ticket(ST) #10698 (Pending Client Verification): account not exist in system
Alfred Tan
02:44 PM Production Ticket(ST) #10698 (Support In Progress): account not exist in system
Alfred Tan
02:43 PM Production Ticket(ST) #10698 (Ticket Resolved): account not exist in system
Hi, may I know can we access to the Vania Interior Furnishings accounting?
as it currently doesnt appear in my system
Alfred Tan
02:40 PM Production Ticket(ST) #10694 (Ticket Resolved): Express365 - SST settings
Alfred Tan
12:16 PM Production Ticket(ST) #10694: Express365 - SST settings
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Alfred Tan
11:13 AM Production Ticket(ST) #10694 (Pending Client Verification): Express365 - SST settings
Alfred Tan
11:11 AM Production Ticket(ST) #10694 (Support In Progress): Express365 - SST settings
Alfred Tan
11:10 AM Production Ticket(ST) #10694 (Ticket Resolved): Express365 - SST settings
Good morning, please advise, when will your system will update the new SST rate of 8%? or we can do our own setting, ... Alfred Tan
12:20 PM Production Ticket(ST) #10695 (Support In Progress): User Inquiry
Alfred Tan
12:19 PM Production Ticket(ST) #10695 (Ticket Resolved): User Inquiry
Hi E365 support, may I know if we can add remark at the bottom instead of description.
!e89640c1-9528-4a79-97d8-93d9...
Alfred Tan

02/01/2024

06:09 PM Production Ticket(ST) #10680 (Ticket Resolved): Request - Proforma Invoice
Alfred Tan
06:09 PM Production Ticket(ST) #10680 (Pending Client Verification): Request - Proforma Invoice
Alfred Tan
06:07 PM Production Ticket(ST) #10680 (Support In Progress): Request - Proforma Invoice
Alfred Tan
06:06 PM Production Ticket(ST) #10680 (Ticket Resolved): Request - Proforma Invoice
Hello Sirs, please provide me with renewal of subscription fee for Pro Office Solutions can? Alfred Tan
12:36 PM Production Ticket(ST) #10675 (Ticket Resolved): E365 - Create an account.
Alfred Tan
12:33 PM Production Ticket(ST) #10675 (Pending Client Verification): E365 - Create an account.
Alfred Tan
12:31 PM Production Ticket(ST) #10675 (Support In Progress): E365 - Create an account.
create an account Alfred Tan
11:59 AM Production Ticket(ST) #10675 (Ticket Resolved): E365 - Create an account.
Hi, express 365 support, last time I have updated the LTL Dental Sdn Bhd company profile to Luxe Loft Concept Sdn Bhd... Alfred Tan
12:04 PM Production Ticket(ST) #10150: Cannot open Delivery Order
check the issue on web Alfred Tan
10:51 AM Production Ticket(ST) #10668 (Ticket Resolved): Download issue
Alfred Tan
10:50 AM Production Ticket(ST) #10668 (Pending Client Verification): Download issue
@~Charlie
May you check the user ' An Stitching Sdn Bhd ' is this account have performance issue on download PDF/EX...
Alfred Tan

29/12/2023

04:52 PM Production Ticket(ST) #10668 (Escalated to 3rd Party): Download issue
Alfred Tan
04:51 PM Production Ticket(ST) #10668 (Support In Progress): Download issue
Alfred Tan
04:50 PM Production Ticket(ST) #10668 (Ticket Resolved): Download issue
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Hi, i nak tanya why i cannot download or general the excel ya?
!3be5...
Alfred Tan
10:32 AM Production Ticket(ST) #10667 (Ticket Resolved): Sales Order duplicate issue
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Alfred Tan
10:30 AM Production Ticket(ST) #10667 (Support In Progress): Sales Order duplicate issue
Alfred Tan
10:05 AM Production Ticket(ST) #10667 (Ticket Resolved): Sales Order duplicate issue
Customer: Panel House
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i cant issue the bill number for SO24010007
!ef...
Alfred Tan

27/12/2023

02:22 PM Production Ticket(ST) #10659 (Ticket Resolved): Edata - Request for Edata price list and standard price list
Muhammed Assyafiq Bin Ahmad Kamal
02:17 PM Production Ticket(ST) #10659 (Support In Progress): Edata - Request for Edata price list and standard price list
Muhammed Assyafiq Bin Ahmad Kamal
02:03 PM Production Ticket(ST) #10659 (Ticket Resolved): Edata - Request for Edata price list and standard price list
Muhammed Assyafiq Bin Ahmad Kamal

22/12/2023

03:59 PM Production Ticket(ST) #10515 (Ticket Resolved): Express365 pricing for 1 years - tradingshop.co@gmail.com
Muhammed Assyafiq Bin Ahmad Kamal

21/12/2023

03:57 PM Production Ticket(ST) #10636 (Ticket Resolved): Request - Temporary active the account
Alfred Tan
03:57 PM Production Ticket(ST) #10636: Request - Temporary active the account
feedback to customer Alfred Tan

20/12/2023

05:54 PM Production Ticket(ST) #10636 (Escalated to 3rd Party): Request - Temporary active the account
Alfred Tan
02:27 PM Production Ticket(ST) #10636 (Ticket Resolved): Request - Temporary active the account
Hi Leong,
We have an escalation ticket from customer would like to download back old data from Express 365. Can we...
Alfred Tan
 

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