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From 21/11/2023 to 20/12/2023

20/12/2023

05:54 PM Production Ticket(ST) #10636 (Escalated to 3rd Party): Request - Temporary active the account
Alfred Tan
02:27 PM Production Ticket(ST) #10636 (Ticket Resolved): Request - Temporary active the account
Hi Leong,
We have an escalation ticket from customer would like to download back old data from Express 365. Can we...
Alfred Tan

12/12/2023

02:42 PM Production Ticket(ST) #10595 (Ticket Resolved): The Printing Margin
Alfred Tan
02:31 PM Production Ticket(ST) #10595 (Pending Client Verification): The Printing Margin
Alfred Tan
02:30 PM Production Ticket(ST) #10595 (Support In Progress): The Printing Margin
call with customer and check the issue Alfred Tan
02:29 PM Production Ticket(ST) #10595 (Ticket Resolved): The Printing Margin
Hi Leong,
We have an escalation ticket from customer below

natural stone Sdn Bhd
bricomp jaya marble
granite...
Alfred Tan
02:27 PM Production Ticket(ST) #10582 (Ticket Resolved): Inquiry - split account in FAV365
1 entity with 2 concurrent users we can slot in and charge RM1,144.8/Year (SST Inc)
1 entity with 5 concurrent users...
Alfred Tan

08/12/2023

04:21 PM Production Ticket(ST) #10582 (Pending Client Verification): Inquiry - split account in FAV365
Alfred Tan
04:19 PM Production Ticket(ST) #10582 (Support In Progress): Inquiry - split account in FAV365
check with principal Alfred Tan
04:15 PM Production Ticket(ST) #10582 (Ticket Resolved): Inquiry - split account in FAV365
Hi Teo, would like to check if possible i want to spit fews entities to another account?
my current account got 10 e...
Alfred Tan

07/12/2023

08:43 AM Production Ticket(ST) #10538 (Ticket Resolved): Kska arkitek - Is there a feature to tick and untick for all transaction under bank recon?
Muhammed Assyafiq Bin Ahmad Kamal

06/12/2023

08:16 AM Production Ticket(ST) #10543 (Ticket Resolved): Remove and add in company
Alfred Tan
08:16 AM Production Ticket(ST) #10541 (Ticket Resolved): balance sheet does not show the product side by side.
Alfred Tan

01/12/2023

05:27 PM Production Ticket(ST) #10543 (Pending Client Verification): Remove and add in company
Alfred Tan
05:26 PM Production Ticket(ST) #10543: Remove and add in company
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request user to fill in the form after we send to Leong for add in the co...
Alfred Tan
05:25 PM Production Ticket(ST) #10543 (Support In Progress): Remove and add in company
Alfred Tan
05:24 PM Production Ticket(ST) #10543 (Ticket Resolved): Remove and add in company
Hi express365. Can i remove this company & change to a new account (Vania Interior Furnishings Sdn Bhd)?
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Alfred Tan
05:21 PM Production Ticket(ST) #10541 (Pending Client Verification): balance sheet does not show the product side by side.
Alfred Tan
05:20 PM Production Ticket(ST) #10541 (Support In Progress): balance sheet does not show the product side by side.
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You may try check in chart of account. maybe the asset you have not add...
Alfred Tan
05:19 PM Production Ticket(ST) #10541 (Ticket Resolved): balance sheet does not show the product side by side.
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kat bal sheet , knapa comp dan furniture tu ada amaun kat situ , tp aset ...
Alfred Tan
11:12 AM Production Ticket(ST) #10524 (Ticket Resolved): Weng Chun Construction Trading - Inquiry on payment terms
Had a call and guide user via call on configuration payment terms. Case closed Muhammed Assyafiq Bin Ahmad Kamal
10:58 AM Production Ticket(ST) #10524 (Support In Progress): Weng Chun Construction Trading - Inquiry on payment terms
Muhammed Assyafiq Bin Ahmad Kamal
11:08 AM Production Ticket(ST) #10538 (Pending Client Feedback): Kska arkitek - Is there a feature to tick and untick for all transaction under bank recon?
May we know, you are looking for the tick box from which page ? is it the 'List of Bank Reconcilation' or from inside... Muhammed Assyafiq Bin Ahmad Kamal
11:07 AM Production Ticket(ST) #10538 (Support In Progress): Kska arkitek - Is there a feature to tick and untick for all transaction under bank recon?
Muhammed Assyafiq Bin Ahmad Kamal
11:00 AM Production Ticket(ST) #10538 (Ticket Resolved): Kska arkitek - Is there a feature to tick and untick for all transaction under bank recon?
Muhammed Assyafiq Bin Ahmad Kamal

28/11/2023

11:43 AM Production Ticket(ST) #10524 (Ticket Resolved): Weng Chun Construction Trading - Inquiry on payment terms
Muhammed Assyafiq Bin Ahmad Kamal

27/11/2023

11:22 AM Production Ticket(ST) #10515 (Pending Client Verification): Express365 pricing for 1 years - tradingshop.co@gmail.com
Muhammed Assyafiq Bin Ahmad Kamal
11:03 AM Production Ticket(ST) #10515 (Support In Progress): Express365 pricing for 1 years - tradingshop.co@gmail.com
Muhammed Assyafiq Bin Ahmad Kamal
11:00 AM Production Ticket(ST) #10515 (Ticket Resolved): Express365 pricing for 1 years - tradingshop.co@gmail.com
From: Trading Shop <tradingshop.co@gmail.com>
Date: Friday, 24 November 2023 at 3:42 PM
To: support@express365.com....
Muhammed Assyafiq Bin Ahmad Kamal

24/11/2023

03:59 PM Production Ticket(ST) #10496 (Ticket Resolved): The total assets and total Liabilities & Equity not equal
Alfred Tan
03:58 PM Production Ticket(ST) #10496: The total assets and total Liabilities & Equity not equal
Hi MCC,
The balance brought forward was 31 Mar 2023, thus when generate financial report, the "From Date" shall sele...
Alfred Tan
01:54 PM Production Ticket(ST) #10496 (Escalated to 3rd Party): The total assets and total Liabilities & Equity not equal
Alfred Tan
01:53 PM Production Ticket(ST) #10496 (Support In Progress): The total assets and total Liabilities & Equity not equal
check and confirm the balance sheet have issue Alfred Tan
01:52 PM Production Ticket(ST) #10496 (Ticket Resolved): The total assets and total Liabilities & Equity not equal
The total assets and total Liabilities & Equity not equal
customer NEXBIL SDN BHD
Alfred Tan

23/11/2023

09:55 AM Production Ticket(ST) #10474 (Ticket Resolved): Unable to transfer sales order to DO
Alfred Tan
09:55 AM Production Ticket(ST) #10483 (Ticket Resolved): Sales Invoice cannot do Transfer.
Alfred Tan
09:46 AM Production Ticket(ST) #10438 (Ticket Resolved): KOOKI MASUNAGA MALAYSIA SDN BHD - Inquiry
[5:14 pm, 15/11/2023] Fav 365 Support By Mcc: Hi Ms Wendy Liew, we are from Fav365 support.
[5:14 pm, 15/11/2023] Fa...
Muhammed Assyafiq Bin Ahmad Kamal

22/11/2023

05:53 PM Production Ticket(ST) #10483 (Pending Client Verification): Sales Invoice cannot do Transfer.
Third parties check Alfred Tan
05:52 PM Production Ticket(ST) #10483 (Support In Progress): Sales Invoice cannot do Transfer.
try on user issue. Alfred Tan
05:51 PM Production Ticket(ST) #10483 (Ticket Resolved): Sales Invoice cannot do Transfer.
Now DO can’t transfer to Invoice
company coolman
Alfred Tan
12:36 PM Production Ticket(ST) #10474 (Escalated to 3rd Party): Unable to transfer sales order to DO
Alfred Tan
12:34 PM Production Ticket(ST) #10474 (Support In Progress): Unable to transfer sales order to DO
User create SO, the details already have 1 completed transfer with same product. And repeat to create the SO again wi... Alfred Tan
10:06 AM Production Ticket(ST) #10474 (Ticket Resolved): Unable to transfer sales order to DO
Morning
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Unable to transfer s...
Alfred Tan
09:58 AM Production Ticket(ST) #10472 (Ticket Resolved): update company details
Alfred Tan
09:58 AM Production Ticket(ST) #10472 (Pending Client Verification): update company details
Alfred Tan
09:57 AM Production Ticket(ST) #10472 (Support In Progress): update company details
Have you tried login to LTL Dental Sdn Bhd and update the company profile name?
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Alfred Tan
09:56 AM Production Ticket(ST) #10472 (Ticket Resolved): update company details
Hi 365 team, we would like to change the company name for LTL Dental Sdn Bhd to Luxe Loft Concept Sdn Bhd, could you ... Alfred Tan
 

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