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From 15/11/2023 to 14/12/2023

12/12/2023

02:42 PM Production Ticket(ST) #10595 (Ticket Resolved): The Printing Margin
Alfred Tan
02:31 PM Production Ticket(ST) #10595 (Pending Client Verification): The Printing Margin
Alfred Tan
02:30 PM Production Ticket(ST) #10595 (Support In Progress): The Printing Margin
call with customer and check the issue Alfred Tan
02:29 PM Production Ticket(ST) #10595 (Ticket Resolved): The Printing Margin
Hi Leong,
We have an escalation ticket from customer below

natural stone Sdn Bhd
bricomp jaya marble
granite...
Alfred Tan
02:27 PM Production Ticket(ST) #10582 (Ticket Resolved): Inquiry - split account in FAV365
1 entity with 2 concurrent users we can slot in and charge RM1,144.8/Year (SST Inc)
1 entity with 5 concurrent users...
Alfred Tan

08/12/2023

04:21 PM Production Ticket(ST) #10582 (Pending Client Verification): Inquiry - split account in FAV365
Alfred Tan
04:19 PM Production Ticket(ST) #10582 (Support In Progress): Inquiry - split account in FAV365
check with principal Alfred Tan
04:15 PM Production Ticket(ST) #10582 (Ticket Resolved): Inquiry - split account in FAV365
Hi Teo, would like to check if possible i want to spit fews entities to another account?
my current account got 10 e...
Alfred Tan

07/12/2023

08:43 AM Production Ticket(ST) #10538 (Ticket Resolved): Kska arkitek - Is there a feature to tick and untick for all transaction under bank recon?
Muhammed Assyafiq Bin Ahmad Kamal

06/12/2023

08:16 AM Production Ticket(ST) #10543 (Ticket Resolved): Remove and add in company
Alfred Tan
08:16 AM Production Ticket(ST) #10541 (Ticket Resolved): balance sheet does not show the product side by side.
Alfred Tan

01/12/2023

05:27 PM Production Ticket(ST) #10543 (Pending Client Verification): Remove and add in company
Alfred Tan
05:26 PM Production Ticket(ST) #10543: Remove and add in company
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request user to fill in the form after we send to Leong for add in the co...
Alfred Tan
05:25 PM Production Ticket(ST) #10543 (Support In Progress): Remove and add in company
Alfred Tan
05:24 PM Production Ticket(ST) #10543 (Ticket Resolved): Remove and add in company
Hi express365. Can i remove this company & change to a new account (Vania Interior Furnishings Sdn Bhd)?
!d44b7bab-4...
Alfred Tan
05:21 PM Production Ticket(ST) #10541 (Pending Client Verification): balance sheet does not show the product side by side.
Alfred Tan
05:20 PM Production Ticket(ST) #10541 (Support In Progress): balance sheet does not show the product side by side.
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You may try check in chart of account. maybe the asset you have not add...
Alfred Tan
05:19 PM Production Ticket(ST) #10541 (Ticket Resolved): balance sheet does not show the product side by side.
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kat bal sheet , knapa comp dan furniture tu ada amaun kat situ , tp aset ...
Alfred Tan
11:12 AM Production Ticket(ST) #10524 (Ticket Resolved): Weng Chun Construction Trading - Inquiry on payment terms
Had a call and guide user via call on configuration payment terms. Case closed Muhammed Assyafiq Bin Ahmad Kamal
10:58 AM Production Ticket(ST) #10524 (Support In Progress): Weng Chun Construction Trading - Inquiry on payment terms
Muhammed Assyafiq Bin Ahmad Kamal
11:08 AM Production Ticket(ST) #10538 (Pending Client Feedback): Kska arkitek - Is there a feature to tick and untick for all transaction under bank recon?
May we know, you are looking for the tick box from which page ? is it the 'List of Bank Reconcilation' or from inside... Muhammed Assyafiq Bin Ahmad Kamal
11:07 AM Production Ticket(ST) #10538 (Support In Progress): Kska arkitek - Is there a feature to tick and untick for all transaction under bank recon?
Muhammed Assyafiq Bin Ahmad Kamal
11:00 AM Production Ticket(ST) #10538 (Ticket Resolved): Kska arkitek - Is there a feature to tick and untick for all transaction under bank recon?
Muhammed Assyafiq Bin Ahmad Kamal

28/11/2023

11:43 AM Production Ticket(ST) #10524 (Ticket Resolved): Weng Chun Construction Trading - Inquiry on payment terms
Muhammed Assyafiq Bin Ahmad Kamal

27/11/2023

11:22 AM Production Ticket(ST) #10515 (Pending Client Verification): Express365 pricing for 1 years - tradingshop.co@gmail.com
Muhammed Assyafiq Bin Ahmad Kamal
11:03 AM Production Ticket(ST) #10515 (Support In Progress): Express365 pricing for 1 years - tradingshop.co@gmail.com
Muhammed Assyafiq Bin Ahmad Kamal
11:00 AM Production Ticket(ST) #10515 (Ticket Resolved): Express365 pricing for 1 years - tradingshop.co@gmail.com
From: Trading Shop <tradingshop.co@gmail.com>
Date: Friday, 24 November 2023 at 3:42 PM
To: support@express365.com....
Muhammed Assyafiq Bin Ahmad Kamal

24/11/2023

03:59 PM Production Ticket(ST) #10496 (Ticket Resolved): The total assets and total Liabilities & Equity not equal
Alfred Tan
03:58 PM Production Ticket(ST) #10496: The total assets and total Liabilities & Equity not equal
Hi MCC,
The balance brought forward was 31 Mar 2023, thus when generate financial report, the "From Date" shall sele...
Alfred Tan
01:54 PM Production Ticket(ST) #10496 (Escalated to 3rd Party): The total assets and total Liabilities & Equity not equal
Alfred Tan
01:53 PM Production Ticket(ST) #10496 (Support In Progress): The total assets and total Liabilities & Equity not equal
check and confirm the balance sheet have issue Alfred Tan
01:52 PM Production Ticket(ST) #10496 (Ticket Resolved): The total assets and total Liabilities & Equity not equal
The total assets and total Liabilities & Equity not equal
customer NEXBIL SDN BHD
Alfred Tan

23/11/2023

09:55 AM Production Ticket(ST) #10474 (Ticket Resolved): Unable to transfer sales order to DO
Alfred Tan
09:55 AM Production Ticket(ST) #10483 (Ticket Resolved): Sales Invoice cannot do Transfer.
Alfred Tan
09:46 AM Production Ticket(ST) #10438 (Ticket Resolved): KOOKI MASUNAGA MALAYSIA SDN BHD - Inquiry
[5:14 pm, 15/11/2023] Fav 365 Support By Mcc: Hi Ms Wendy Liew, we are from Fav365 support.
[5:14 pm, 15/11/2023] Fa...
Muhammed Assyafiq Bin Ahmad Kamal

22/11/2023

05:53 PM Production Ticket(ST) #10483 (Pending Client Verification): Sales Invoice cannot do Transfer.
Third parties check Alfred Tan
05:52 PM Production Ticket(ST) #10483 (Support In Progress): Sales Invoice cannot do Transfer.
try on user issue. Alfred Tan
05:51 PM Production Ticket(ST) #10483 (Ticket Resolved): Sales Invoice cannot do Transfer.
Now DO can’t transfer to Invoice
company coolman
Alfred Tan
12:36 PM Production Ticket(ST) #10474 (Escalated to 3rd Party): Unable to transfer sales order to DO
Alfred Tan
12:34 PM Production Ticket(ST) #10474 (Support In Progress): Unable to transfer sales order to DO
User create SO, the details already have 1 completed transfer with same product. And repeat to create the SO again wi... Alfred Tan
10:06 AM Production Ticket(ST) #10474 (Ticket Resolved): Unable to transfer sales order to DO
Morning
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Unable to transfer s...
Alfred Tan
09:58 AM Production Ticket(ST) #10472 (Ticket Resolved): update company details
Alfred Tan
09:58 AM Production Ticket(ST) #10472 (Pending Client Verification): update company details
Alfred Tan
09:57 AM Production Ticket(ST) #10472 (Support In Progress): update company details
Have you tried login to LTL Dental Sdn Bhd and update the company profile name?
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Alfred Tan
09:56 AM Production Ticket(ST) #10472 (Ticket Resolved): update company details
Hi 365 team, we would like to change the company name for LTL Dental Sdn Bhd to Luxe Loft Concept Sdn Bhd, could you ... Alfred Tan

20/11/2023

02:41 PM Production Ticket(ST) #10459 (Pending Client Verification): contact missing when DO and invoice printed
Muhammad Arif
12:13 PM Production Ticket(ST) #10459 (Support In Progress): contact missing when DO and invoice printed
Muhammad Arif
12:13 PM Production Ticket(ST) #10459 (Ticket Resolved): contact missing when DO and invoice printed
hi, Arif.
this customer got contact details but when i print out the DO and Inv dont have the contact number
Muhammad Arif
12:39 PM Production Ticket(ST) #10460 (Ticket Resolved): Enquiry on new payment detail
Alfred Tan
12:39 PM Production Ticket(ST) #10460 (Pending Client Verification): Enquiry on new payment detail
Alfred Tan
12:34 PM Production Ticket(ST) #10460: Enquiry on new payment detail
request finance department to send the new proforma invoice with correct bank account Alfred Tan
12:33 PM Production Ticket(ST) #10460 (Support In Progress): Enquiry on new payment detail
call with customer to understand the requirement Alfred Tan
12:32 PM Production Ticket(ST) #10460 (Ticket Resolved): Enquiry on new payment detail
Chop Eng Whatt Heng
user concerned about bank account is fake or a scammer bank account, hence would like to doubl...
Alfred Tan

16/11/2023

03:21 PM Production Ticket(ST) #10443 (Ticket Resolved): Enquiry on E-invoicing
Alfred Tan
03:20 PM Production Ticket(ST) #10443 (Pending Client Verification): Enquiry on E-invoicing
advise by Afiq
Customer: Yea… thanks… I’m also not sure if system can be provided within fav365 so that I no nee...
Alfred Tan
03:19 PM Production Ticket(ST) #10443 (Support In Progress): Enquiry on E-invoicing
check and understand the user issue. Alfred Tan
03:18 PM Production Ticket(ST) #10443 (Ticket Resolved): Enquiry on E-invoicing
Hi…fav
For future billing and support issue, you may contact / Whatsapp +60 19-277 1628
Or email to support.fav365@...
Alfred Tan

15/11/2023

05:19 PM Production Ticket(ST) #10438 (Pending Client Feedback): KOOKI MASUNAGA MALAYSIA SDN BHD - Inquiry
[5:14 pm, 15/11/2023] Fav 365 Support By Mcc: Hi Ms Wendy Liew, we are from Fav365 support.
[5:14 pm, 15/11/2023] Fa...
Muhammed Assyafiq Bin Ahmad Kamal
05:17 PM Production Ticket(ST) #10438 (Support In Progress): KOOKI MASUNAGA MALAYSIA SDN BHD - Inquiry
Muhammed Assyafiq Bin Ahmad Kamal
05:17 PM Production Ticket(ST) #10438 (Ticket Resolved): KOOKI MASUNAGA MALAYSIA SDN BHD - Inquiry
Muhammed Assyafiq Bin Ahmad Kamal
 

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