Activity
From 05/11/2023 to 04/12/2023
01/12/2023
- 05:26 PM 0.50 hour (Production Ticket(ST) #10543 (Ticket Resolved): Remove and add in company)
- request user to fill in the form after we send to Leong for add in the company
- 05:20 PM 0.50 hour (Production Ticket(ST) #10541 (Ticket Resolved): balance sheet does not show the product side by side.)
- check and understand the user issue.
- 11:12 AM 0.50 hour (Production Ticket(ST) #10524 (Ticket Resolved): Weng Chun Construction Trading - Inquiry on payment terms)
- Had a call and guide user via call on configuration payment terms. Case closed
- 11:08 AM 0.20 hour (Production Ticket(ST) #10538 (Ticket Resolved): Kska arkitek - Is there a feature to tick and untick for all transaction under bank recon?)
- Simulate and try to understand use issue
24/11/2023
- 03:58 PM 1.50 hour (Production Ticket(ST) #10496 (Ticket Resolved): The total assets and total Liabilities & Equity not equal)
- escalate time
- 01:53 PM 0.20 hour (Production Ticket(ST) #10496 (Ticket Resolved): The total assets and total Liabilities & Equity not equal)
- check and confirm the balance sheet have issue
23/11/2023
- 09:46 AM 0.25 hour (Production Ticket(ST) #10438 (Ticket Resolved): KOOKI MASUNAGA MALAYSIA SDN BHD - Inquiry)
- call and follow up with user
22/11/2023
- 05:53 PM 0.50 hour (Production Ticket(ST) #10483 (Ticket Resolved): Sales Invoice cannot do Transfer.)
- Third parties check
- 05:52 PM 0.20 hour (Production Ticket(ST) #10483 (Ticket Resolved): Sales Invoice cannot do Transfer.)
- try on user issue.
- 12:34 PM 0.50 hour (Production Ticket(ST) #10474 (Ticket Resolved): Unable to transfer sales order to DO)
- try on user issue.
- 09:57 AM 0.50 hour (Production Ticket(ST) #10472 (Ticket Resolved): update company details)
- check and understand the user issue.
20/11/2023
- 02:41 PM 0.50 hour (Production Ticket(ST) #10459 (Ticket Resolved): contact missing when DO and invoice printed )
- call with customer and remote user's laptop
- 12:13 PM 0.08 hour (Production Ticket(ST) #10459 (Ticket Resolved): contact missing when DO and invoice printed )
- chat with user to collect data and understand the issue
- 12:34 PM 0.10 hour (Production Ticket(ST) #10460 (Ticket Resolved): Enquiry on new payment detail)
- request finance department to send the new proforma invoice with correct bank account
- 12:33 PM 0.20 hour (Production Ticket(ST) #10460 (Ticket Resolved): Enquiry on new payment detail)
- call with customer to understand the requirement
16/11/2023
- 03:21 PM 0.20 hour (Production Ticket(ST) #10443 (Ticket Resolved): Enquiry on E-invoicing)
- user Confirmation
- 03:20 PM 0.10 hour (Production Ticket(ST) #10443 (Ticket Resolved): Enquiry on E-invoicing)
- advise by Afiq
- 03:19 PM 0.20 hour (Production Ticket(ST) #10443 (Ticket Resolved): Enquiry on E-invoicing)
- check and understand the user issue.
15/11/2023
- 05:19 PM 0.09 hour (Production Ticket(ST) #10438 (Ticket Resolved): KOOKI MASUNAGA MALAYSIA SDN BHD - Inquiry)
- support
09/11/2023
- 06:40 PM 0.10 hour (Production Ticket(ST) #10387 (Ticket Resolved): inquiry about express365 settings)
- check and understand the user issue.
08/11/2023
- 07:12 PM 0.50 hour (Production Ticket(ST) #10381 (Ticket Resolved): Renewal Account)
- check and understand the user issue.
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