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From 01/11/2023 to 30/11/2023

28/11/2023

11:43 AM Production Ticket(ST) #10524 (Ticket Resolved): Weng Chun Construction Trading - Inquiry on payment terms
Muhammed Assyafiq Bin Ahmad Kamal

27/11/2023

11:22 AM Production Ticket(ST) #10515 (Pending Client Verification): Express365 pricing for 1 years - tradingshop.co@gmail.com
Muhammed Assyafiq Bin Ahmad Kamal
11:03 AM Production Ticket(ST) #10515 (Support In Progress): Express365 pricing for 1 years - tradingshop.co@gmail.com
Muhammed Assyafiq Bin Ahmad Kamal
11:00 AM Production Ticket(ST) #10515 (Ticket Resolved): Express365 pricing for 1 years - tradingshop.co@gmail.com
From: Trading Shop <tradingshop.co@gmail.com>
Date: Friday, 24 November 2023 at 3:42 PM
To: support@express365.com....
Muhammed Assyafiq Bin Ahmad Kamal

24/11/2023

03:59 PM Production Ticket(ST) #10496 (Ticket Resolved): The total assets and total Liabilities & Equity not equal
Alfred Tan
03:58 PM Production Ticket(ST) #10496: The total assets and total Liabilities & Equity not equal
Hi MCC,
The balance brought forward was 31 Mar 2023, thus when generate financial report, the "From Date" shall sele...
Alfred Tan
01:54 PM Production Ticket(ST) #10496 (Escalated to 3rd Party): The total assets and total Liabilities & Equity not equal
Alfred Tan
01:53 PM Production Ticket(ST) #10496 (Support In Progress): The total assets and total Liabilities & Equity not equal
check and confirm the balance sheet have issue Alfred Tan
01:52 PM Production Ticket(ST) #10496 (Ticket Resolved): The total assets and total Liabilities & Equity not equal
The total assets and total Liabilities & Equity not equal
customer NEXBIL SDN BHD
Alfred Tan

23/11/2023

09:55 AM Production Ticket(ST) #10474 (Ticket Resolved): Unable to transfer sales order to DO
Alfred Tan
09:55 AM Production Ticket(ST) #10483 (Ticket Resolved): Sales Invoice cannot do Transfer.
Alfred Tan
09:46 AM Production Ticket(ST) #10438 (Ticket Resolved): KOOKI MASUNAGA MALAYSIA SDN BHD - Inquiry
[5:14 pm, 15/11/2023] Fav 365 Support By Mcc: Hi Ms Wendy Liew, we are from Fav365 support.
[5:14 pm, 15/11/2023] Fa...
Muhammed Assyafiq Bin Ahmad Kamal

22/11/2023

05:53 PM Production Ticket(ST) #10483 (Pending Client Verification): Sales Invoice cannot do Transfer.
Third parties check Alfred Tan
05:52 PM Production Ticket(ST) #10483 (Support In Progress): Sales Invoice cannot do Transfer.
try on user issue. Alfred Tan
05:51 PM Production Ticket(ST) #10483 (Ticket Resolved): Sales Invoice cannot do Transfer.
Now DO can’t transfer to Invoice
company coolman
Alfred Tan
12:36 PM Production Ticket(ST) #10474 (Escalated to 3rd Party): Unable to transfer sales order to DO
Alfred Tan
12:34 PM Production Ticket(ST) #10474 (Support In Progress): Unable to transfer sales order to DO
User create SO, the details already have 1 completed transfer with same product. And repeat to create the SO again wi... Alfred Tan
10:06 AM Production Ticket(ST) #10474 (Ticket Resolved): Unable to transfer sales order to DO
Morning
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Unable to transfer s...
Alfred Tan
09:58 AM Production Ticket(ST) #10472 (Ticket Resolved): update company details
Alfred Tan
09:58 AM Production Ticket(ST) #10472 (Pending Client Verification): update company details
Alfred Tan
09:57 AM Production Ticket(ST) #10472 (Support In Progress): update company details
Have you tried login to LTL Dental Sdn Bhd and update the company profile name?
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Alfred Tan
09:56 AM Production Ticket(ST) #10472 (Ticket Resolved): update company details
Hi 365 team, we would like to change the company name for LTL Dental Sdn Bhd to Luxe Loft Concept Sdn Bhd, could you ... Alfred Tan

20/11/2023

02:41 PM Production Ticket(ST) #10459 (Pending Client Verification): contact missing when DO and invoice printed
Muhammad Arif
12:13 PM Production Ticket(ST) #10459 (Support In Progress): contact missing when DO and invoice printed
Muhammad Arif
12:13 PM Production Ticket(ST) #10459 (Ticket Resolved): contact missing when DO and invoice printed
hi, Arif.
this customer got contact details but when i print out the DO and Inv dont have the contact number
Muhammad Arif
12:39 PM Production Ticket(ST) #10460 (Ticket Resolved): Enquiry on new payment detail
Alfred Tan
12:39 PM Production Ticket(ST) #10460 (Pending Client Verification): Enquiry on new payment detail
Alfred Tan
12:34 PM Production Ticket(ST) #10460: Enquiry on new payment detail
request finance department to send the new proforma invoice with correct bank account Alfred Tan
12:33 PM Production Ticket(ST) #10460 (Support In Progress): Enquiry on new payment detail
call with customer to understand the requirement Alfred Tan
12:32 PM Production Ticket(ST) #10460 (Ticket Resolved): Enquiry on new payment detail
Chop Eng Whatt Heng
user concerned about bank account is fake or a scammer bank account, hence would like to doubl...
Alfred Tan

16/11/2023

03:21 PM Production Ticket(ST) #10443 (Ticket Resolved): Enquiry on E-invoicing
Alfred Tan
03:20 PM Production Ticket(ST) #10443 (Pending Client Verification): Enquiry on E-invoicing
advise by Afiq
Customer: Yea… thanks… I’m also not sure if system can be provided within fav365 so that I no nee...
Alfred Tan
03:19 PM Production Ticket(ST) #10443 (Support In Progress): Enquiry on E-invoicing
check and understand the user issue. Alfred Tan
03:18 PM Production Ticket(ST) #10443 (Ticket Resolved): Enquiry on E-invoicing
Hi…fav
For future billing and support issue, you may contact / Whatsapp +60 19-277 1628
Or email to support.fav365@...
Alfred Tan

15/11/2023

05:19 PM Production Ticket(ST) #10438 (Pending Client Feedback): KOOKI MASUNAGA MALAYSIA SDN BHD - Inquiry
[5:14 pm, 15/11/2023] Fav 365 Support By Mcc: Hi Ms Wendy Liew, we are from Fav365 support.
[5:14 pm, 15/11/2023] Fa...
Muhammed Assyafiq Bin Ahmad Kamal
05:17 PM Production Ticket(ST) #10438 (Support In Progress): KOOKI MASUNAGA MALAYSIA SDN BHD - Inquiry
Muhammed Assyafiq Bin Ahmad Kamal
05:17 PM Production Ticket(ST) #10438 (Ticket Resolved): KOOKI MASUNAGA MALAYSIA SDN BHD - Inquiry
Muhammed Assyafiq Bin Ahmad Kamal

14/11/2023

09:34 AM Production Ticket(ST) #10387 (Ticket Resolved): inquiry about express365 settings
Alfred Tan

09/11/2023

06:44 PM Production Ticket(ST) #10387 (Pending Client Verification): inquiry about express365 settings
Alfred Tan
06:40 PM Production Ticket(ST) #10387 (Support In Progress): inquiry about express365 settings
check and understand the user issue. Alfred Tan
06:40 PM Production Ticket(ST) #10387 (Ticket Resolved): inquiry about express365 settings
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Can you please assist how to change salespersons code?
Alfred Tan
10:27 AM Production Ticket(ST) #10326 (Ticket Resolved): Inquiry on transfer Sales Invoice to bad debt
Alfred Tan

08/11/2023

07:14 PM Production Ticket(ST) #10381 (Ticket Resolved): Renewal Account
Alfred Tan
07:14 PM Production Ticket(ST) #10381 (Escalated to 3rd Party): Renewal Account
Alfred Tan
07:12 PM Production Ticket(ST) #10381 (Support In Progress): Renewal Account
KSKA Arkitek Sdn Bhd 12-Dec-2023
Bibimmix Holdings Sdn Bhd 14-Nov-2023
and share the Proforma Invoice
Alfred Tan
07:11 PM Production Ticket(ST) #10381 (Ticket Resolved): Renewal Account
Esther here from Kska arkitek
Can u pls check renewal on our acc system
And the invoice
express 365
when expiry?
Alfred Tan

03/11/2023

09:30 AM Production Ticket(ST) #10242 (Ticket Resolved): Issue and customization
Muhammad Arif

02/11/2023

06:09 PM Production Ticket(ST) #10326 (Pending Client Verification): Inquiry on transfer Sales Invoice to bad debt
Alfred Tan
09:38 AM Production Ticket(ST) #10326: Inquiry on transfer Sales Invoice to bad debt
Hi, the bad debt setting preferences, can select in above 4 drop down list.
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Alfred Tan
06:08 PM Production Ticket(ST) #10296 (Ticket Resolved): Enquiry on POS version
Alfred Tan
06:08 PM Production Ticket(ST) #10296 (Pending Client Verification): Enquiry on POS version
Alfred Tan
09:33 AM Production Ticket(ST) #10296: Enquiry on POS version
what is the cost of subsciption and do you have training or setup up support at Kuching ?
Hi,
As check with m...
Alfred Tan
09:32 AM Production Ticket(ST) #10296: Enquiry on POS version
https://accounting.express365.com.my/pos/
login: demo1
password: demoaccount
understand POS and create a demo ac...
Alfred Tan
06:06 PM Production Ticket(ST) #10176 (Ticket Resolved): issue on custom template
we have share the price to user. User no further response to us 3 days. Alfred Tan

01/11/2023

11:34 AM Production Ticket(ST) #10326 (Escalated to 3rd Party): Inquiry on transfer Sales Invoice to bad debt
Escalate to Principal - Leong Alfred Tan
11:17 AM Production Ticket(ST) #10326 (Support In Progress): Inquiry on transfer Sales Invoice to bad debt
Alfred Tan
11:17 AM Production Ticket(ST) #10326 (Ticket Resolved): Inquiry on transfer Sales Invoice to bad debt
Hi Leong,
May we know in current version express have any solution or button click can make the ‘sales invoice’ as...
Alfred Tan
 

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