FAV_365 » Express365

24/11/2023

03:58 PM 1.50 hour (Production Ticket(ST) #10496 (Ticket Resolved): The total assets and total Liabilities & Equity not equal)

escalate time Alfred Tan

01:53 PM 0.20 hour (Production Ticket(ST) #10496 (Ticket Resolved): The total assets and total Liabilities & Equity not equal)

check and confirm the balance sheet have issue Alfred Tan

23/11/2023

09:46 AM 0.25 hour (Production Ticket(ST) #10438 (Ticket Resolved): KOOKI MASUNAGA MALAYSIA SDN BHD - Inquiry)

call and follow up with user Muhammed Assyafiq Bin Ahmad Kamal

22/11/2023

05:53 PM 0.50 hour (Production Ticket(ST) #10483 (Ticket Resolved): Sales Invoice cannot do Transfer.)

Third parties check Alfred Tan

05:52 PM 0.20 hour (Production Ticket(ST) #10483 (Ticket Resolved): Sales Invoice cannot do Transfer.)

try on user issue. Alfred Tan

12:34 PM 0.50 hour (Production Ticket(ST) #10474 (Ticket Resolved): Unable to transfer sales order to DO)

try on user issue. Alfred Tan

09:57 AM 0.50 hour (Production Ticket(ST) #10472 (Ticket Resolved): update company details)

check and understand the user issue. Alfred Tan

20/11/2023

02:41 PM 0.50 hour (Production Ticket(ST) #10459 (Ticket Resolved): contact missing when DO and invoice printed )

call with customer and remote user's laptop Muhammad Arif

12:13 PM 0.08 hour (Production Ticket(ST) #10459 (Ticket Resolved): contact missing when DO and invoice printed )

chat with user to collect data and understand the issue Muhammad Arif

12:34 PM 0.10 hour (Production Ticket(ST) #10460 (Ticket Resolved): Enquiry on new payment detail)

request finance department to send the new proforma invoice with correct bank account Alfred Tan

12:33 PM 0.20 hour (Production Ticket(ST) #10460 (Ticket Resolved): Enquiry on new payment detail)

call with customer to understand the requirement Alfred Tan

16/11/2023

03:21 PM 0.20 hour (Production Ticket(ST) #10443 (Ticket Resolved): Enquiry on E-invoicing)

user Confirmation Alfred Tan

03:20 PM 0.10 hour (Production Ticket(ST) #10443 (Ticket Resolved): Enquiry on E-invoicing)

advise by Afiq Alfred Tan

03:19 PM 0.20 hour (Production Ticket(ST) #10443 (Ticket Resolved): Enquiry on E-invoicing)

check and understand the user issue. Alfred Tan

15/11/2023

05:19 PM 0.09 hour (Production Ticket(ST) #10438 (Ticket Resolved): KOOKI MASUNAGA MALAYSIA SDN BHD - Inquiry)

support Muhammed Assyafiq Bin Ahmad Kamal

09/11/2023

06:40 PM 0.10 hour (Production Ticket(ST) #10387 (Ticket Resolved): inquiry about express365 settings)

check and understand the user issue. Alfred Tan

08/11/2023

07:12 PM 0.50 hour (Production Ticket(ST) #10381 (Ticket Resolved): Renewal Account)

check and understand the user issue. Alfred Tan

02/11/2023

09:33 AM 0.10 hour (Production Ticket(ST) #10296 (Ticket Resolved): Enquiry on POS version)

let user know we can do the training session for user after they do the subscruption Alfred Tan

09:32 AM 0.20 hour (Production Ticket(ST) #10296 (Ticket Resolved): Enquiry on POS version)

understand POS and create a demo account for user to try, Alfred Tan

01/11/2023

11:34 AM 0.10 hour (Production Ticket(ST) #10326 (Ticket Resolved): Inquiry on transfer Sales Invoice to bad debt)

Escalate to Principal - Leong Alfred Tan

11:17 AM 0.10 hour (Production Ticket(ST) #10326 (Ticket Resolved): Inquiry on transfer Sales Invoice to bad debt)

check and understand the user issue. Alfred Tan

31/10/2023

12:42 PM 0.20 hour (Production Ticket(ST) #10296 (Ticket Resolved): Enquiry on POS version)

further study the POS Alfred Tan