Activity
From 18/10/2023 to 16/11/2023
16/11/2023
- 03:21 PM 0.20 hour (Production Ticket(ST) #10443 (Ticket Resolved): Enquiry on E-invoicing)
- user Confirmation
- 03:20 PM 0.10 hour (Production Ticket(ST) #10443 (Ticket Resolved): Enquiry on E-invoicing)
- advise by Afiq
- 03:19 PM 0.20 hour (Production Ticket(ST) #10443 (Ticket Resolved): Enquiry on E-invoicing)
- check and understand the user issue.
15/11/2023
- 05:19 PM 0.09 hour (Production Ticket(ST) #10438 (Ticket Resolved): KOOKI MASUNAGA MALAYSIA SDN BHD - Inquiry)
- support
09/11/2023
- 06:40 PM 0.10 hour (Production Ticket(ST) #10387 (Ticket Resolved): inquiry about express365 settings)
- check and understand the user issue.
08/11/2023
- 07:12 PM 0.50 hour (Production Ticket(ST) #10381 (Ticket Resolved): Renewal Account)
- check and understand the user issue.
02/11/2023
- 09:33 AM 0.10 hour (Production Ticket(ST) #10296 (Ticket Resolved): Enquiry on POS version)
- let user know we can do the training session for user after they do the subscruption
- 09:32 AM 0.20 hour (Production Ticket(ST) #10296 (Ticket Resolved): Enquiry on POS version)
- understand POS and create a demo account for user to try,
01/11/2023
- 11:34 AM 0.10 hour (Production Ticket(ST) #10326 (Ticket Resolved): Inquiry on transfer Sales Invoice to bad debt)
- Escalate to Principal - Leong
- 11:17 AM 0.10 hour (Production Ticket(ST) #10326 (Ticket Resolved): Inquiry on transfer Sales Invoice to bad debt)
- check and understand the user issue.
31/10/2023
- 12:42 PM 0.20 hour (Production Ticket(ST) #10296 (Ticket Resolved): Enquiry on POS version)
- further study the POS
30/10/2023
- 11:58 AM 0.20 hour (Production Ticket(ST) #10296 (Ticket Resolved): Enquiry on POS version)
- call with user to understand the requirement
- 11:31 AM 0.50 hour (Production Ticket(ST) #10176 (Ticket Resolved): issue on custom template)
- waiting user to feedback on price needed to proceed or not
23/10/2023
- 02:57 PM 0.50 hour (Production Ticket(ST) #10176 (Ticket Resolved): issue on custom template)
- re-align with kamal
- 02:55 PM 2.00 hours (Production Ticket(ST) #10054 (Ticket Resolved): Edata - I wish to know can fav365 shows a list of product with batch no n expiry date.)
- all support
- 02:54 PM 2.00 hours (Production Ticket(ST) #10053 (Ticket Resolved): Edata - Kindly open the stock batch in my demo set to do demo for customer. My login id demo@edata.my pass is pasword123)
- Call with susan
- 11:26 AM 0.35 hour (Production Ticket(ST) #10243 (Ticket Resolved): unable to print)
- simulation, escalation and verification
- 11:21 AM 0.10 hour (Production Ticket(ST) #10242 (Ticket Resolved): Issue and customization)
- simulation and verification
- 11:21 AM 0.20 hour (Production Ticket(ST) #10242 (Ticket Resolved): Issue and customization)
- simulation with user (call) and escalation to principle
- 11:19 AM 0.50 hour (Production Ticket(ST) #10242 (Ticket Resolved): Issue and customization)
- preparing document
- 11:17 AM 0.75 hour (Production Ticket(ST) #10242 (Ticket Resolved): Issue and customization)
- call with Ms Susan
18/10/2023
- 06:57 PM 0.10 hour (Production Ticket(ST) #10193 (Ticket Resolved): Request on Latest Price list by Susan)
- user Confirmation
- 06:56 PM 0.50 hour (Production Ticket(ST) #10193 (Ticket Resolved): Request on Latest Price list by Susan)
- pending verification
- 06:54 PM 0.50 hour (Production Ticket(ST) #10135 (Ticket Resolved): Metalpact Engineering Sdn Bhd - 6 months renewal)
- Account has been extended.
- 06:49 PM 0.10 hour (Production Ticket(ST) #10181 (Ticket Resolved): Whatapps escalation - double invoice issue)
- user Confirmation
- 06:46 PM 0.20 hour (Production Ticket(ST) #10181 (Ticket Resolved): Whatapps escalation - double invoice issue)
- pending verification
- 03:36 PM 0.10 hour (Production Ticket(ST) #10181 (Ticket Resolved): Whatapps escalation - double invoice issue)
- ask user: May we understand this 2 invoices which one should be deleted in system?
- 06:48 PM 0.10 hour (Production Ticket(ST) #10208 (Ticket Resolved): Website experienced slow performance)
- user Confirmation
- 06:45 PM 0.20 hour (Production Ticket(ST) #10208 (Ticket Resolved): Website experienced slow performance)
- pending verification
- 04:03 PM 0.10 hour (Production Ticket(ST) #10208 (Ticket Resolved): Website experienced slow performance)
- Escalate to Principal - Leong
- 03:32 PM 0.20 hour (Production Ticket(ST) #10208 (Ticket Resolved): Website experienced slow performance)
- pending verification
- 03:25 PM 0.20 hour (Production Ticket(ST) #10208 (Ticket Resolved): Website experienced slow performance)
- express365 have experienced slow performance on 320PM 2023/10/18
- 03:24 PM 0.20 hour (Production Ticket(ST) #10208 (Ticket Resolved): Website experienced slow performance)
- check and understand the user issue.
- 06:47 PM 0.10 hour (Production Ticket(ST) #10207 (Ticket Resolved): Website experienced slow performance)
- user Confirmation
- 06:43 PM 0.20 hour (Production Ticket(ST) #10207 (Ticket Resolved): Website experienced slow performance)
- pending verification
- 04:05 PM 0.10 hour (Production Ticket(ST) #10207 (Ticket Resolved): Website experienced slow performance)
- Escalate to Principal - Leong
- 03:39 PM 0.20 hour (Production Ticket(ST) #10207 (Ticket Resolved): Website experienced slow performance)
- pending verification
- 03:21 PM 0.10 hour (Production Ticket(ST) #10207 (Ticket Resolved): Website experienced slow performance)
- the Express365 experienced slow performance in 3PM 2023/10/18
- 03:19 PM 0.20 hour (Production Ticket(ST) #10207 (Ticket Resolved): Website experienced slow performance)
- check and understand the user issue.
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