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From 05/10/2023 to 03/11/2023

03/11/2023

09:30 AM Production Ticket(ST) #10242 (Ticket Resolved): Issue and customization
Muhammad Arif

02/11/2023

06:09 PM Production Ticket(ST) #10326 (Pending Client Verification): Inquiry on transfer Sales Invoice to bad debt
Alfred Tan
09:38 AM Production Ticket(ST) #10326: Inquiry on transfer Sales Invoice to bad debt
Hi, the bad debt setting preferences, can select in above 4 drop down list.
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Alfred Tan
06:08 PM Production Ticket(ST) #10296 (Ticket Resolved): Enquiry on POS version
Alfred Tan
06:08 PM Production Ticket(ST) #10296 (Pending Client Verification): Enquiry on POS version
Alfred Tan
09:33 AM Production Ticket(ST) #10296: Enquiry on POS version
what is the cost of subsciption and do you have training or setup up support at Kuching ?
Hi,
As check with m...
Alfred Tan
09:32 AM Production Ticket(ST) #10296: Enquiry on POS version
https://accounting.express365.com.my/pos/
login: demo1
password: demoaccount
understand POS and create a demo ac...
Alfred Tan
06:06 PM Production Ticket(ST) #10176 (Ticket Resolved): issue on custom template
we have share the price to user. User no further response to us 3 days. Alfred Tan

01/11/2023

11:34 AM Production Ticket(ST) #10326 (Escalated to 3rd Party): Inquiry on transfer Sales Invoice to bad debt
Escalate to Principal - Leong Alfred Tan
11:17 AM Production Ticket(ST) #10326 (Support In Progress): Inquiry on transfer Sales Invoice to bad debt
Alfred Tan
11:17 AM Production Ticket(ST) #10326 (Ticket Resolved): Inquiry on transfer Sales Invoice to bad debt
Hi Leong,
May we know in current version express have any solution or button click can make the ‘sales invoice’ as...
Alfred Tan

31/10/2023

12:42 PM Production Ticket(ST) #10296 (Escalate to 2nd Level Support): Enquiry on POS version
further study the POS Alfred Tan

30/10/2023

03:08 PM Production Ticket(ST) #10265 (Ticket Resolved): Edata - Inquiry serial number features, when and how to apply batch code and serial number
Muhammed Assyafiq Bin Ahmad Kamal
11:58 AM Production Ticket(ST) #10296 (Support In Progress): Enquiry on POS version
call with user to understand the requirement
I only use INVENTORY now and want to add on to the latest version of ...
Alfred Tan
11:45 AM Production Ticket(ST) #10296 (Ticket Resolved): Enquiry on POS version
just to check
your POS is version
is that the latest and what are the distinctive feature that come with it ?
can ...
Alfred Tan
11:31 AM Production Ticket(ST) #10176 (Pending Client Feedback): issue on custom template
1. Delivery order and Purchase order: to have billing address + delivery address.
• RM700 customizable
2. Sales in...
Alfred Tan

26/10/2023

02:32 PM Production Ticket(ST) #10265 (Support In Progress): Edata - Inquiry serial number features, when and how to apply batch code and serial number
Muhammed Assyafiq Bin Ahmad Kamal

25/10/2023

04:35 PM Production Ticket(ST) #10265 (Ticket Resolved): Edata - Inquiry serial number features, when and how to apply batch code and serial number
Muhammed Assyafiq Bin Ahmad Kamal
03:40 PM Production Ticket(ST) #10243 (Ticket Resolved): unable to print
Muhammad Arif

23/10/2023

06:04 PM Production Ticket(ST) #10176: issue on custom template
Hi MCC,
Delivery order and Purchase Order is possible.
We would charge a token of RM500, to enhance it and make it ...
Alfred Tan
02:57 PM Production Ticket(ST) #10176: issue on custom template
Send an official email to check for costing. Muhammed Assyafiq Bin Ahmad Kamal
02:55 PM Production Ticket(ST) #10054 (Ticket Resolved): Edata - I wish to know can fav365 shows a list of product with batch no n expiry date.
Muhammed Assyafiq Bin Ahmad Kamal
02:54 PM Production Ticket(ST) #10053 (Ticket Resolved): Edata - Kindly open the stock batch in my demo set to do demo for customer. My login id demo@edata.my pass is pasword123
Muhammed Assyafiq Bin Ahmad Kamal
11:26 AM Production Ticket(ST) #10243 (Pending Client Verification): unable to print
Muhammad Arif
11:25 AM Production Ticket(ST) #10243 (Support In Progress): unable to print
Muhammad Arif
11:25 AM Production Ticket(ST) #10243 (Ticket Resolved): unable to print
hi, could help me check, inv cant print.... keep showing no response
Panel House Sdn Bhd
Muhammad Arif
11:21 AM Production Ticket(ST) #10242 (Pending Client Verification): Issue and customization
Muhammad Arif
11:21 AM Production Ticket(ST) #10242 (Support In Progress): Issue and customization
user inform issue still happen at supplier invoice and add new price level Muhammad Arif
11:19 AM Production Ticket(ST) #10242 (Pending Client Verification): Issue and customization
escalation info:
Dear @Leong Kwor Loong,

I hope this message finds you well.

Kindly refer the attached doc...
Muhammad Arif
11:17 AM Production Ticket(ST) #10242 (Support In Progress): Issue and customization
Muhammad Arif
11:15 AM Production Ticket(ST) #10242 (Ticket Resolved): Issue and customization
hi Arif. Ms Susan want to have a call with you. Muhammad Arif

18/10/2023

06:57 PM Production Ticket(ST) #10193 (Ticket Resolved): Request on Latest Price list by Susan
user Confirmation Alfred Tan
06:56 PM Production Ticket(ST) #10193: Request on Latest Price list by Susan
pending verification Alfred Tan
06:54 PM Production Ticket(ST) #10135 (Ticket Resolved): Metalpact Engineering Sdn Bhd - 6 months renewal
Alfred Tan
06:49 PM Production Ticket(ST) #10181 (Ticket Resolved): Whatapps escalation - double invoice issue
user Confirmation Alfred Tan
06:46 PM Production Ticket(ST) #10181 (Pending Client Verification): Whatapps escalation - double invoice issue
pending verification Alfred Tan
03:36 PM Production Ticket(ST) #10181: Whatapps escalation - double invoice issue
ask user: May we understand this 2 invoices which one should be deleted in system? Alfred Tan
06:48 PM Production Ticket(ST) #10208 (Ticket Resolved): Website experienced slow performance
user Confirmation Alfred Tan
06:45 PM Production Ticket(ST) #10208 (Pending Client Verification): Website experienced slow performance
pending verification Alfred Tan
04:03 PM Production Ticket(ST) #10208 (Escalated to Level 3): Website experienced slow performance
Hi May you try again on this page? let us know if the issue still there. Alfred Tan
03:32 PM Production Ticket(ST) #10208 (Pending Client Verification): Website experienced slow performance
pending verification Alfred Tan
03:25 PM Production Ticket(ST) #10208: Website experienced slow performance
express365 have experienced slow performance on 320PM 2023/10/18 Alfred Tan
03:24 PM Production Ticket(ST) #10208 (Support In Progress): Website experienced slow performance
check and understand the user issue. Alfred Tan
03:23 PM Production Ticket(ST) #10208 (Ticket Resolved): Website experienced slow performance
hello
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can search can save but cannot print
Alfred Tan
06:47 PM Production Ticket(ST) #10207 (Ticket Resolved): Website experienced slow performance
user Confirmation Alfred Tan
06:43 PM Production Ticket(ST) #10207 (Pending Client Verification): Website experienced slow performance
pending verification Alfred Tan
04:06 PM Production Ticket(ST) #10207 (Escalated to Level 3): Website experienced slow performance
Alfred Tan
04:05 PM Production Ticket(ST) #10207: Website experienced slow performance
Hi May you try again on this page? let us know if the issue still there. Alfred Tan
03:39 PM Production Ticket(ST) #10207 (Pending Client Verification): Website experienced slow performance
pending verification Alfred Tan
03:21 PM Production Ticket(ST) #10207: Website experienced slow performance
the Express365 experienced slow performance in 3PM 2023/10/18 Alfred Tan
03:19 PM Production Ticket(ST) #10207 (Support In Progress): Website experienced slow performance
Alfred Tan
03:19 PM Production Ticket(ST) #10207 (Ticket Resolved): Website experienced slow performance
HI
We can login and it show loading
We try other website like Google no problem just express365
Alfred Tan

17/10/2023

05:58 PM Production Ticket(ST) #10176: issue on custom template
item4: customize the product sub items.
Currently, cannot work for this customization in express365.
Alfred Tan
05:57 PM Production Ticket(ST) #10176 (Escalated to 3rd Party): issue on custom template
Changes required to make:
Delivery order : to have billing address + delivery address
Sales invoices : to have s...
Alfred Tan
02:18 PM Production Ticket(ST) #10193 (Escalated to 3rd Party): Request on Latest Price list by Susan
Alfred Tan
02:16 PM Production Ticket(ST) #10193 (Ticket Resolved): Request on Latest Price list by Susan
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Pls open up price level n uploade stock image for my demo set. Need to ...
Alfred Tan
11:38 AM Production Ticket(ST) #10066 (Ticket Resolved): Perusahan Azan Sdn Bhd - Account re-activation request
Muhammed Assyafiq Bin Ahmad Kamal
11:37 AM Production Ticket(ST) #10044 (Ticket Resolved): TOPWAY COOLING - Wrong calculation in supplier statement
Muhammed Assyafiq Bin Ahmad Kamal
11:30 AM Production Ticket(ST) #10162 (Ticket Resolved): Enquiry from Company - Entregreen
Alfred Tan
11:30 AM Production Ticket(ST) #10162: Enquiry from Company - Entregreen
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Alfred Tan
11:00 AM Production Ticket(ST) #10180 (Ticket Resolved): Whatapps escalation - Unable to track customer history price
Alfred Tan
10:59 AM Production Ticket(ST) #10180 (Pending Client Verification): Whatapps escalation - Unable to track customer history price
Alfred Tan

16/10/2023

11:36 AM Production Ticket(ST) #10181 (Escalated to 3rd Party): Whatapps escalation - double invoice issue
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Alfred Tan
11:29 AM Production Ticket(ST) #10181 (Support In Progress): Whatapps escalation - double invoice issue
Alfred Tan
10:55 AM Production Ticket(ST) #10181 (Ticket Resolved): Whatapps escalation - double invoice issue
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hi. able to solve this double invoice issue? we've been facing this iss...
Alfred Tan
11:35 AM Production Ticket(ST) #10180 (Escalated to 3rd Party): Whatapps escalation - Unable to track customer history price
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Alfred Tan
11:33 AM Production Ticket(ST) #10180 (Support In Progress): Whatapps escalation - Unable to track customer history price
Alfred Tan
10:52 AM Production Ticket(ST) #10180 (Ticket Resolved): Whatapps escalation - Unable to track customer history price
Good morning
We are facing some problem again
Unable to track customer history price.
Alfred Tan
10:41 AM Production Ticket(ST) #10150 (Ticket Resolved): Cannot open Delivery Order
Alfred Tan

13/10/2023

06:06 PM Production Ticket(ST) #10176 (Support In Progress): issue on custom template
Muhammed Assyafiq Bin Ahmad Kamal
03:28 PM Production Ticket(ST) #10176 (Ticket Resolved): issue on custom template
would like to know the function for custom template for sales invoices/ delivery order/ purchase order is it require ... Alfred Tan

11/10/2023

05:31 PM Production Ticket(ST) #10162 (Escalated to 3rd Party): Enquiry from Company - Entregreen
Alfred Tan
05:27 PM Production Ticket(ST) #10162 (Support In Progress): Enquiry from Company - Entregreen
Alfred Tan
05:26 PM Production Ticket(ST) #10162 (Ticket Resolved): Enquiry from Company - Entregreen
1.check expired date for VEGAN LIFE TRADING PLT
expired yesterday 10/10/2023
2.
Can u send us ur company details...
Alfred Tan
10:13 AM Production Ticket(ST) #10150 (Pending Client Verification): Cannot open Delivery Order
Alfred Tan
10:10 AM Production Ticket(ST) #10150 (Support In Progress): Cannot open Delivery Order
Alfred Tan
09:26 AM Production Ticket(ST) #10150: Cannot open Delivery Order
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Unable to transfer from sales Oder to do
Do unable to transfer to invo...
Alfred Tan
09:22 AM Production Ticket(ST) #10150 (Ticket Resolved): Cannot open Delivery Order
Click the Ok in DO with without next signal and no function after click the button. Hence the Delivery Order is empty... Alfred Tan

10/10/2023

02:31 PM Production Ticket(ST) #10135 (Escalated to 3rd Party): Metalpact Engineering Sdn Bhd - 6 months renewal
Muhammed Assyafiq Bin Ahmad Kamal
02:30 PM Production Ticket(ST) #10135 (Support In Progress): Metalpact Engineering Sdn Bhd - 6 months renewal
Muhammed Assyafiq Bin Ahmad Kamal
02:30 PM Production Ticket(ST) #10135 (Ticket Resolved): Metalpact Engineering Sdn Bhd - 6 months renewal
Muhammed Assyafiq Bin Ahmad Kamal

06/10/2023

11:22 AM Production Ticket(ST) #10105 (Ticket Resolved): General Ledger Summary - cannot print the excel
Alfred Tan

05/10/2023

04:04 PM Production Ticket(ST) #10105 (Escalated to 3rd Party): General Ledger Summary - cannot print the excel
Alfred Tan
03:59 PM Production Ticket(ST) #10105 (Ticket Resolved): General Ledger Summary - cannot print the excel
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Hi Support, is something wrong with your server?
still loading till no...
Alfred Tan
 

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