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From 02/10/2023 to 31/10/2023

31/10/2023

12:42 PM Production Ticket(ST) #10296 (Escalate to 2nd Level Support): Enquiry on POS version
further study the POS Alfred Tan

30/10/2023

03:08 PM Production Ticket(ST) #10265 (Ticket Resolved): Edata - Inquiry serial number features, when and how to apply batch code and serial number
Muhammed Assyafiq Bin Ahmad Kamal
11:58 AM Production Ticket(ST) #10296 (Support In Progress): Enquiry on POS version
call with user to understand the requirement
I only use INVENTORY now and want to add on to the latest version of ...
Alfred Tan
11:45 AM Production Ticket(ST) #10296 (Ticket Resolved): Enquiry on POS version
just to check
your POS is version
is that the latest and what are the distinctive feature that come with it ?
can ...
Alfred Tan
11:31 AM Production Ticket(ST) #10176 (Pending Client Feedback): issue on custom template
1. Delivery order and Purchase order: to have billing address + delivery address.
• RM700 customizable
2. Sales in...
Alfred Tan

26/10/2023

02:32 PM Production Ticket(ST) #10265 (Support In Progress): Edata - Inquiry serial number features, when and how to apply batch code and serial number
Muhammed Assyafiq Bin Ahmad Kamal

25/10/2023

04:35 PM Production Ticket(ST) #10265 (Ticket Resolved): Edata - Inquiry serial number features, when and how to apply batch code and serial number
Muhammed Assyafiq Bin Ahmad Kamal
03:40 PM Production Ticket(ST) #10243 (Ticket Resolved): unable to print
Muhammad Arif

23/10/2023

06:04 PM Production Ticket(ST) #10176: issue on custom template
Hi MCC,
Delivery order and Purchase Order is possible.
We would charge a token of RM500, to enhance it and make it ...
Alfred Tan
02:57 PM Production Ticket(ST) #10176: issue on custom template
Send an official email to check for costing. Muhammed Assyafiq Bin Ahmad Kamal
02:55 PM Production Ticket(ST) #10054 (Ticket Resolved): Edata - I wish to know can fav365 shows a list of product with batch no n expiry date.
Muhammed Assyafiq Bin Ahmad Kamal
02:54 PM Production Ticket(ST) #10053 (Ticket Resolved): Edata - Kindly open the stock batch in my demo set to do demo for customer. My login id demo@edata.my pass is pasword123
Muhammed Assyafiq Bin Ahmad Kamal
11:26 AM Production Ticket(ST) #10243 (Pending Client Verification): unable to print
Muhammad Arif
11:25 AM Production Ticket(ST) #10243 (Support In Progress): unable to print
Muhammad Arif
11:25 AM Production Ticket(ST) #10243 (Ticket Resolved): unable to print
hi, could help me check, inv cant print.... keep showing no response
Panel House Sdn Bhd
Muhammad Arif
11:21 AM Production Ticket(ST) #10242 (Pending Client Verification): Issue and customization
Muhammad Arif
11:21 AM Production Ticket(ST) #10242 (Support In Progress): Issue and customization
user inform issue still happen at supplier invoice and add new price level Muhammad Arif
11:19 AM Production Ticket(ST) #10242 (Pending Client Verification): Issue and customization
escalation info:
Dear @Leong Kwor Loong,

I hope this message finds you well.

Kindly refer the attached doc...
Muhammad Arif
11:17 AM Production Ticket(ST) #10242 (Support In Progress): Issue and customization
Muhammad Arif
11:15 AM Production Ticket(ST) #10242 (Ticket Resolved): Issue and customization
hi Arif. Ms Susan want to have a call with you. Muhammad Arif

18/10/2023

06:57 PM Production Ticket(ST) #10193 (Ticket Resolved): Request on Latest Price list by Susan
user Confirmation Alfred Tan
06:56 PM Production Ticket(ST) #10193: Request on Latest Price list by Susan
pending verification Alfred Tan
06:54 PM Production Ticket(ST) #10135 (Ticket Resolved): Metalpact Engineering Sdn Bhd - 6 months renewal
Alfred Tan
06:49 PM Production Ticket(ST) #10181 (Ticket Resolved): Whatapps escalation - double invoice issue
user Confirmation Alfred Tan
06:46 PM Production Ticket(ST) #10181 (Pending Client Verification): Whatapps escalation - double invoice issue
pending verification Alfred Tan
03:36 PM Production Ticket(ST) #10181: Whatapps escalation - double invoice issue
ask user: May we understand this 2 invoices which one should be deleted in system? Alfred Tan
06:48 PM Production Ticket(ST) #10208 (Ticket Resolved): Website experienced slow performance
user Confirmation Alfred Tan
06:45 PM Production Ticket(ST) #10208 (Pending Client Verification): Website experienced slow performance
pending verification Alfred Tan
04:03 PM Production Ticket(ST) #10208 (Escalated to Level 3): Website experienced slow performance
Hi May you try again on this page? let us know if the issue still there. Alfred Tan
03:32 PM Production Ticket(ST) #10208 (Pending Client Verification): Website experienced slow performance
pending verification Alfred Tan
03:25 PM Production Ticket(ST) #10208: Website experienced slow performance
express365 have experienced slow performance on 320PM 2023/10/18 Alfred Tan
03:24 PM Production Ticket(ST) #10208 (Support In Progress): Website experienced slow performance
check and understand the user issue. Alfred Tan
03:23 PM Production Ticket(ST) #10208 (Ticket Resolved): Website experienced slow performance
hello
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can search can save but cannot print
Alfred Tan
06:47 PM Production Ticket(ST) #10207 (Ticket Resolved): Website experienced slow performance
user Confirmation Alfred Tan
06:43 PM Production Ticket(ST) #10207 (Pending Client Verification): Website experienced slow performance
pending verification Alfred Tan
04:06 PM Production Ticket(ST) #10207 (Escalated to Level 3): Website experienced slow performance
Alfred Tan
04:05 PM Production Ticket(ST) #10207: Website experienced slow performance
Hi May you try again on this page? let us know if the issue still there. Alfred Tan
03:39 PM Production Ticket(ST) #10207 (Pending Client Verification): Website experienced slow performance
pending verification Alfred Tan
03:21 PM Production Ticket(ST) #10207: Website experienced slow performance
the Express365 experienced slow performance in 3PM 2023/10/18 Alfred Tan
03:19 PM Production Ticket(ST) #10207 (Support In Progress): Website experienced slow performance
Alfred Tan
03:19 PM Production Ticket(ST) #10207 (Ticket Resolved): Website experienced slow performance
HI
We can login and it show loading
We try other website like Google no problem just express365
Alfred Tan

17/10/2023

05:58 PM Production Ticket(ST) #10176: issue on custom template
item4: customize the product sub items.
Currently, cannot work for this customization in express365.
Alfred Tan
05:57 PM Production Ticket(ST) #10176 (Escalated to 3rd Party): issue on custom template
Changes required to make:
Delivery order : to have billing address + delivery address
Sales invoices : to have s...
Alfred Tan
02:18 PM Production Ticket(ST) #10193 (Escalated to 3rd Party): Request on Latest Price list by Susan
Alfred Tan
02:16 PM Production Ticket(ST) #10193 (Ticket Resolved): Request on Latest Price list by Susan
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Pls open up price level n uploade stock image for my demo set. Need to ...
Alfred Tan
11:38 AM Production Ticket(ST) #10066 (Ticket Resolved): Perusahan Azan Sdn Bhd - Account re-activation request
Muhammed Assyafiq Bin Ahmad Kamal
11:37 AM Production Ticket(ST) #10044 (Ticket Resolved): TOPWAY COOLING - Wrong calculation in supplier statement
Muhammed Assyafiq Bin Ahmad Kamal
11:30 AM Production Ticket(ST) #10162 (Ticket Resolved): Enquiry from Company - Entregreen
Alfred Tan
11:30 AM Production Ticket(ST) #10162: Enquiry from Company - Entregreen
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Alfred Tan
11:00 AM Production Ticket(ST) #10180 (Ticket Resolved): Whatapps escalation - Unable to track customer history price
Alfred Tan
10:59 AM Production Ticket(ST) #10180 (Pending Client Verification): Whatapps escalation - Unable to track customer history price
Alfred Tan

16/10/2023

11:36 AM Production Ticket(ST) #10181 (Escalated to 3rd Party): Whatapps escalation - double invoice issue
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Alfred Tan
11:29 AM Production Ticket(ST) #10181 (Support In Progress): Whatapps escalation - double invoice issue
Alfred Tan
10:55 AM Production Ticket(ST) #10181 (Ticket Resolved): Whatapps escalation - double invoice issue
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hi. able to solve this double invoice issue? we've been facing this iss...
Alfred Tan
11:35 AM Production Ticket(ST) #10180 (Escalated to 3rd Party): Whatapps escalation - Unable to track customer history price
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Alfred Tan
11:33 AM Production Ticket(ST) #10180 (Support In Progress): Whatapps escalation - Unable to track customer history price
Alfred Tan
10:52 AM Production Ticket(ST) #10180 (Ticket Resolved): Whatapps escalation - Unable to track customer history price
Good morning
We are facing some problem again
Unable to track customer history price.
Alfred Tan
10:41 AM Production Ticket(ST) #10150 (Ticket Resolved): Cannot open Delivery Order
Alfred Tan

13/10/2023

06:06 PM Production Ticket(ST) #10176 (Support In Progress): issue on custom template
Muhammed Assyafiq Bin Ahmad Kamal
03:28 PM Production Ticket(ST) #10176 (Ticket Resolved): issue on custom template
would like to know the function for custom template for sales invoices/ delivery order/ purchase order is it require ... Alfred Tan

11/10/2023

05:31 PM Production Ticket(ST) #10162 (Escalated to 3rd Party): Enquiry from Company - Entregreen
Alfred Tan
05:27 PM Production Ticket(ST) #10162 (Support In Progress): Enquiry from Company - Entregreen
Alfred Tan
05:26 PM Production Ticket(ST) #10162 (Ticket Resolved): Enquiry from Company - Entregreen
1.check expired date for VEGAN LIFE TRADING PLT
expired yesterday 10/10/2023
2.
Can u send us ur company details...
Alfred Tan
10:13 AM Production Ticket(ST) #10150 (Pending Client Verification): Cannot open Delivery Order
Alfred Tan
10:10 AM Production Ticket(ST) #10150 (Support In Progress): Cannot open Delivery Order
Alfred Tan
09:26 AM Production Ticket(ST) #10150: Cannot open Delivery Order
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Unable to transfer from sales Oder to do
Do unable to transfer to invo...
Alfred Tan
09:22 AM Production Ticket(ST) #10150 (Ticket Resolved): Cannot open Delivery Order
Click the Ok in DO with without next signal and no function after click the button. Hence the Delivery Order is empty... Alfred Tan

10/10/2023

02:31 PM Production Ticket(ST) #10135 (Escalated to 3rd Party): Metalpact Engineering Sdn Bhd - 6 months renewal
Muhammed Assyafiq Bin Ahmad Kamal
02:30 PM Production Ticket(ST) #10135 (Support In Progress): Metalpact Engineering Sdn Bhd - 6 months renewal
Muhammed Assyafiq Bin Ahmad Kamal
02:30 PM Production Ticket(ST) #10135 (Ticket Resolved): Metalpact Engineering Sdn Bhd - 6 months renewal
Muhammed Assyafiq Bin Ahmad Kamal

06/10/2023

11:22 AM Production Ticket(ST) #10105 (Ticket Resolved): General Ledger Summary - cannot print the excel
Alfred Tan

05/10/2023

04:04 PM Production Ticket(ST) #10105 (Escalated to 3rd Party): General Ledger Summary - cannot print the excel
Alfred Tan
03:59 PM Production Ticket(ST) #10105 (Ticket Resolved): General Ledger Summary - cannot print the excel
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Hi Support, is something wrong with your server?
still loading till no...
Alfred Tan

02/10/2023

05:56 PM Production Ticket(ST) #10066 (Escalated to 3rd Party): Perusahan Azan Sdn Bhd - Account re-activation request
Muhammed Assyafiq Bin Ahmad Kamal
05:55 PM Production Ticket(ST) #10066 (Support In Progress): Perusahan Azan Sdn Bhd - Account re-activation request
Muhammed Assyafiq Bin Ahmad Kamal
05:54 PM Production Ticket(ST) #10066 (Ticket Resolved): Perusahan Azan Sdn Bhd - Account re-activation request
Muhammed Assyafiq Bin Ahmad Kamal
 

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