Activity
From 24/09/2023 to 23/10/2023
23/10/2023
- 02:57 PM 0.50 hour (Production Ticket(ST) #10176 (Ticket Resolved): issue on custom template)
- re-align with kamal
- 02:55 PM 2.00 hours (Production Ticket(ST) #10054 (Ticket Resolved): Edata - I wish to know can fav365 shows a list of product with batch no n expiry date.)
- all support
- 02:54 PM 2.00 hours (Production Ticket(ST) #10053 (Ticket Resolved): Edata - Kindly open the stock batch in my demo set to do demo for customer. My login id demo@edata.my pass is pasword123)
- Call with susan
- 11:26 AM 0.35 hour (Production Ticket(ST) #10243 (Ticket Resolved): unable to print)
- simulation, escalation and verification
- 11:21 AM 0.10 hour (Production Ticket(ST) #10242 (Ticket Resolved): Issue and customization)
- simulation and verification
- 11:21 AM 0.20 hour (Production Ticket(ST) #10242 (Ticket Resolved): Issue and customization)
- simulation with user (call) and escalation to principle
- 11:19 AM 0.50 hour (Production Ticket(ST) #10242 (Ticket Resolved): Issue and customization)
- preparing document
- 11:17 AM 0.75 hour (Production Ticket(ST) #10242 (Ticket Resolved): Issue and customization)
- call with Ms Susan
18/10/2023
- 06:57 PM 0.10 hour (Production Ticket(ST) #10193 (Ticket Resolved): Request on Latest Price list by Susan)
- user Confirmation
- 06:56 PM 0.50 hour (Production Ticket(ST) #10193 (Ticket Resolved): Request on Latest Price list by Susan)
- pending verification
- 06:54 PM 0.50 hour (Production Ticket(ST) #10135 (Ticket Resolved): Metalpact Engineering Sdn Bhd - 6 months renewal)
- Account has been extended.
- 06:49 PM 0.10 hour (Production Ticket(ST) #10181 (Ticket Resolved): Whatapps escalation - double invoice issue)
- user Confirmation
- 06:46 PM 0.20 hour (Production Ticket(ST) #10181 (Ticket Resolved): Whatapps escalation - double invoice issue)
- pending verification
- 03:36 PM 0.10 hour (Production Ticket(ST) #10181 (Ticket Resolved): Whatapps escalation - double invoice issue)
- ask user: May we understand this 2 invoices which one should be deleted in system?
- 06:48 PM 0.10 hour (Production Ticket(ST) #10208 (Ticket Resolved): Website experienced slow performance)
- user Confirmation
- 06:45 PM 0.20 hour (Production Ticket(ST) #10208 (Ticket Resolved): Website experienced slow performance)
- pending verification
- 04:03 PM 0.10 hour (Production Ticket(ST) #10208 (Ticket Resolved): Website experienced slow performance)
- Escalate to Principal - Leong
- 03:32 PM 0.20 hour (Production Ticket(ST) #10208 (Ticket Resolved): Website experienced slow performance)
- pending verification
- 03:25 PM 0.20 hour (Production Ticket(ST) #10208 (Ticket Resolved): Website experienced slow performance)
- express365 have experienced slow performance on 320PM 2023/10/18
- 03:24 PM 0.20 hour (Production Ticket(ST) #10208 (Ticket Resolved): Website experienced slow performance)
- check and understand the user issue.
- 06:47 PM 0.10 hour (Production Ticket(ST) #10207 (Ticket Resolved): Website experienced slow performance)
- user Confirmation
- 06:43 PM 0.20 hour (Production Ticket(ST) #10207 (Ticket Resolved): Website experienced slow performance)
- pending verification
- 04:05 PM 0.10 hour (Production Ticket(ST) #10207 (Ticket Resolved): Website experienced slow performance)
- Escalate to Principal - Leong
- 03:39 PM 0.20 hour (Production Ticket(ST) #10207 (Ticket Resolved): Website experienced slow performance)
- pending verification
- 03:21 PM 0.10 hour (Production Ticket(ST) #10207 (Ticket Resolved): Website experienced slow performance)
- the Express365 experienced slow performance in 3PM 2023/10/18
- 03:19 PM 0.20 hour (Production Ticket(ST) #10207 (Ticket Resolved): Website experienced slow performance)
- check and understand the user issue.
17/10/2023
- 05:58 PM 0.10 hour (Production Ticket(ST) #10176 (Ticket Resolved): issue on custom template)
- check and understand the user issue.
- 05:57 PM 0.50 hour (Production Ticket(ST) #10176 (Ticket Resolved): issue on custom template)
- check and understand the user requirement
- 02:18 PM 0.20 hour (Production Ticket(ST) #10193 (Ticket Resolved): Request on Latest Price list by Susan)
- Escalate to sales team - Kamal
- 11:30 AM 0.50 hour (Production Ticket(ST) #10162 (Ticket Resolved): Enquiry from Company - Entregreen)
- Sales Team Kamal talked with user Entregreen
- 10:59 AM 0.20 hour (Production Ticket(ST) #10180 (Ticket Resolved): Whatapps escalation - Unable to track customer history price)
- reply to user
16/10/2023
- 11:33 AM 0.30 hour (Production Ticket(ST) #10180 (Ticket Resolved): Whatapps escalation - Unable to track customer history price)
- check and understand the user issue.
- 11:29 AM 0.30 hour (Production Ticket(ST) #10181 (Ticket Resolved): Whatapps escalation - double invoice issue)
- check and understand the user issue.
13/10/2023
- 06:08 PM 0.15 hour (Production Ticket(ST) #10176 (Ticket Resolved): issue on custom template)
- reply client whatsapp
- 06:06 PM 0.50 hour (Production Ticket(ST) #10176 (Ticket Resolved): issue on custom template)
- check with affiq
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