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From 07/09/2023 to 06/10/2023

06/10/2023

11:22 AM Production Ticket(ST) #10105 (Ticket Resolved): General Ledger Summary - cannot print the excel
Alfred Tan

05/10/2023

04:04 PM Production Ticket(ST) #10105 (Escalated to 3rd Party): General Ledger Summary - cannot print the excel
Alfred Tan
03:59 PM Production Ticket(ST) #10105 (Ticket Resolved): General Ledger Summary - cannot print the excel
!1241d3f4-bca1-4a2e-a0b3-b8028e6f19bd.jpg!
Hi Support, is something wrong with your server?
still loading till no...
Alfred Tan

02/10/2023

05:56 PM Production Ticket(ST) #10066 (Escalated to 3rd Party): Perusahan Azan Sdn Bhd - Account re-activation request
Muhammed Assyafiq Bin Ahmad Kamal
05:55 PM Production Ticket(ST) #10066 (Support In Progress): Perusahan Azan Sdn Bhd - Account re-activation request
Muhammed Assyafiq Bin Ahmad Kamal
05:54 PM Production Ticket(ST) #10066 (Ticket Resolved): Perusahan Azan Sdn Bhd - Account re-activation request
Muhammed Assyafiq Bin Ahmad Kamal

29/09/2023

03:57 PM Production Ticket(ST) #10054 (Escalated to 3rd Party): Edata - I wish to know can fav365 shows a list of product with batch no n expiry date.
Muhammed Assyafiq Bin Ahmad Kamal
03:56 PM Production Ticket(ST) #10054 (Support In Progress): Edata - I wish to know can fav365 shows a list of product with batch no n expiry date.
Muhammed Assyafiq Bin Ahmad Kamal
02:42 PM Production Ticket(ST) #10054 (Ticket Resolved): Edata - I wish to know can fav365 shows a list of product with batch no n expiry date.
[1:19 pm, 29/09/2023] Fav365 Susan Kok☺Edata Systems: Kindly open the stock batch in my demo set to do demo for custo... Muhammed Assyafiq Bin Ahmad Kamal
03:56 PM Production Ticket(ST) #10053 (Escalated to 3rd Party): Edata - Kindly open the stock batch in my demo set to do demo for customer. My login id demo@edata.my pass is pasword123
Muhammed Assyafiq Bin Ahmad Kamal
03:50 PM Production Ticket(ST) #10053 (Support In Progress): Edata - Kindly open the stock batch in my demo set to do demo for customer. My login id demo@edata.my pass is pasword123
Muhammed Assyafiq Bin Ahmad Kamal
02:36 PM Production Ticket(ST) #10053 (Ticket Resolved): Edata - Kindly open the stock batch in my demo set to do demo for customer. My login id demo@edata.my pass is pasword123
Muhammed Assyafiq Bin Ahmad Kamal

27/09/2023

03:30 PM Production Ticket(ST) #10044 (Pending Client Verification): TOPWAY COOLING - Wrong calculation in supplier statement
Dear Leong,
We received an escalation from TOPWAY Cooling, regarding their account register report is showing wron...
Muhammed Assyafiq Bin Ahmad Kamal
12:20 PM Production Ticket(ST) #10044 (Escalated to 3rd Party): TOPWAY COOLING - Wrong calculation in supplier statement
Muhammed Assyafiq Bin Ahmad Kamal
11:49 AM Production Ticket(ST) #10044 (Support In Progress): TOPWAY COOLING - Wrong calculation in supplier statement
Muhammed Assyafiq Bin Ahmad Kamal
11:37 AM Production Ticket(ST) #10044 (Ticket Resolved): TOPWAY COOLING - Wrong calculation in supplier statement
topwaycooling@gmail.com
Password01
Muhammed Assyafiq Bin Ahmad Kamal
10:45 AM Production Ticket(ST) #10029 (Ticket Resolved): Edata - Cash Sales to add notes at the bottom of the printed out receipt
Muhammed Assyafiq Bin Ahmad Kamal
10:44 AM Production Ticket(ST) #10030 (Ticket Resolved): IDM NEXUS SDN BHD - Unable to modifie
Muhammed Assyafiq Bin Ahmad Kamal
10:31 AM Production Ticket(ST) #10006 (Ticket Resolved): Data Print Center - Inquiry on how to generate monthly P&L report on 1 click
Muhammed Assyafiq Bin Ahmad Kamal

26/09/2023

06:07 PM Production Ticket(ST) #10029 (Pending Client Verification): Edata - Cash Sales to add notes at the bottom of the printed out receipt
Muhammed Assyafiq Bin Ahmad Kamal
06:06 PM Production Ticket(ST) #10029 (Support In Progress): Edata - Cash Sales to add notes at the bottom of the printed out receipt
Muhammed Assyafiq Bin Ahmad Kamal
10:24 AM Production Ticket(ST) #10029 (Ticket Resolved): Edata - Cash Sales to add notes at the bottom of the printed out receipt
Muhammed Assyafiq Bin Ahmad Kamal
11:20 AM Production Ticket(ST) #10006 (Support In Progress): Data Print Center - Inquiry on how to generate monthly P&L report on 1 click
Muhammed Assyafiq Bin Ahmad Kamal
11:04 AM Production Ticket(ST) #10030 (Pending Client Verification): IDM NEXUS SDN BHD - Unable to modifie
[10:37 am, 26/09/2023] +60 11-2113 7808: Hai I need a help
[10:37 am, 26/09/2023] +60 11-2113 7808: I want to edit m...
Muhammed Assyafiq Bin Ahmad Kamal
10:49 AM Production Ticket(ST) #10030 (Support In Progress): IDM NEXUS SDN BHD - Unable to modifie
Muhammed Assyafiq Bin Ahmad Kamal
10:47 AM Production Ticket(ST) #10030 (Ticket Resolved): IDM NEXUS SDN BHD - Unable to modifie
Muhammed Assyafiq Bin Ahmad Kamal

21/09/2023

11:28 AM Production Ticket(ST) #10006 (Ticket Resolved): Data Print Center - Inquiry on how to generate monthly P&L report on 1 click
Muhammed Assyafiq Bin Ahmad Kamal

18/09/2023

10:11 AM Production Ticket(ST) #9950 (Ticket Resolved): AZZ SIRNA TRADING - Train new accountant to use E365
Muhammed Assyafiq Bin Ahmad Kamal
10:10 AM Production Ticket(ST) #9953 (Ticket Resolved): Surie Ainie - Payslip
Muhammed Assyafiq Bin Ahmad Kamal

12/09/2023

04:31 PM Production Ticket(ST) #9794 (Ticket Resolved): Instalment Payment Customisation - Full Testing and Walkthrough
Hi Leong,
As simulation with customer, we noticed the system is require to key in tax code and batch code while cr...
Muhammed Assyafiq Bin Ahmad Kamal
04:26 PM Production Ticket(ST) #9953 (Pending Client Verification): Surie Ainie - Payslip
Muhammed Assyafiq Bin Ahmad Kamal
04:26 PM Production Ticket(ST) #9953 (Support In Progress): Surie Ainie - Payslip
Muhammed Assyafiq Bin Ahmad Kamal
04:25 PM Production Ticket(ST) #9953 (Ticket Resolved): Surie Ainie - Payslip

Hai,
may i know this system have a payslip?
Sent from my iPhone
Muhammed Assyafiq Bin Ahmad Kamal
03:47 PM Production Ticket(ST) #9950 (Pending Client Verification): AZZ SIRNA TRADING - Train new accountant to use E365
Muhammed Assyafiq Bin Ahmad Kamal
03:46 PM Production Ticket(ST) #9950 (Support In Progress): AZZ SIRNA TRADING - Train new accountant to use E365
Muhammed Assyafiq Bin Ahmad Kamal
03:45 PM Production Ticket(ST) #9950 (Ticket Resolved): AZZ SIRNA TRADING - Train new accountant to use E365
[3:29 pm, 12/09/2023] En Amir Indera Niaga: Hi sir, tqvm for replied my email
[3:32 pm, 12/09/2023] En Amir Indera N...
Muhammed Assyafiq Bin Ahmad Kamal
11:51 AM Production Ticket(ST) #9876 (Ticket Resolved): return did not show amount
Muhammed Assyafiq Bin Ahmad Kamal

08/09/2023

12:23 PM Production Ticket(ST) #9865 (Ticket Resolved): Unity Fresh Supply Sdn Bhd - Wrong Calculation on Total Payment IV 2202/3880
Muhammed Assyafiq Bin Ahmad Kamal
12:22 PM Production Ticket(ST) #9867 (Ticket Resolved): AN WHOLESALE - Hi, kindly need your help to check the system for AN Wholesale Solution. We have tried to key in the opening balance as 01/01/2023. Please check and confirm whether we done and put at the right account?
Muhammed Assyafiq Bin Ahmad Kamal
12:18 PM Production Ticket(ST) #9878 (Ticket Resolved): Template issue
Muhammed Assyafiq Bin Ahmad Kamal
12:14 PM Production Ticket(ST) #9908 (Ticket Resolved): AN WHOLESALE - create new login
Muhammed Assyafiq Bin Ahmad Kamal
12:12 PM Production Ticket(ST) #9910 (Ticket Resolved): Trial Account, Solarplex Sdn Bhd - Unable to create sales invoice due to amount error
Muhammed Assyafiq Bin Ahmad Kamal
12:12 PM Production Ticket(ST) #9909 (Ticket Resolved): Hawwa Premium Wholesale - Create new login
Muhammed Assyafiq Bin Ahmad Kamal
12:08 PM Production Ticket(ST) #9912 (Ticket Resolved): Huang Furniture Sdn Bhd - Request to deploy change request on the installment plan
Hi MCC,
Installment feature has been activated for Huang Furniture.
Regards,
Leong
Muhammed Assyafiq Bin Ahmad Kamal
08:50 AM Production Ticket(ST) #9911 (Ticket Resolved): Data Print Center & all other companies - Unable to create sales invoice due to amount error
Muhammad Arif

07/09/2023

06:19 PM Production Ticket(ST) #9912 (Escalated to 3rd Party): Huang Furniture Sdn Bhd - Request to deploy change request on the installment plan
Hi Leong,
Customer has review overall and advice that we can proceed to deploy the changes to Huang Furniture.
...
Muhammed Assyafiq Bin Ahmad Kamal
06:12 PM Production Ticket(ST) #9912 (Ticket Resolved): Huang Furniture Sdn Bhd - Request to deploy change request on the installment plan
Muhammed Assyafiq Bin Ahmad Kamal
06:18 PM Production Ticket(ST) #9911 (Pending Client Verification): Data Print Center & all other companies - Unable to create sales invoice due to amount error
Issue escalated to Principle and they have fix accordingly. Muhammed Assyafiq Bin Ahmad Kamal
06:18 PM Production Ticket(ST) #9911 (Support In Progress): Data Print Center & all other companies - Unable to create sales invoice due to amount error
Muhammed Assyafiq Bin Ahmad Kamal
06:11 PM Production Ticket(ST) #9911 (Ticket Resolved): Data Print Center & all other companies - Unable to create sales invoice due to amount error
Muhammed Assyafiq Bin Ahmad Kamal
06:17 PM Production Ticket(ST) #9910 (Pending Client Verification): Trial Account, Solarplex Sdn Bhd - Unable to create sales invoice due to amount error
Issue escalated to Principle and they have fix accordingly. Muhammed Assyafiq Bin Ahmad Kamal
06:16 PM Production Ticket(ST) #9910 (Support In Progress): Trial Account, Solarplex Sdn Bhd - Unable to create sales invoice due to amount error
Muhammed Assyafiq Bin Ahmad Kamal
06:10 PM Production Ticket(ST) #9910 (Ticket Resolved): Trial Account, Solarplex Sdn Bhd - Unable to create sales invoice due to amount error
Muhammed Assyafiq Bin Ahmad Kamal
06:16 PM Production Ticket(ST) #9909 (Pending Client Verification): Hawwa Premium Wholesale - Create new login
Muhammed Assyafiq Bin Ahmad Kamal
06:16 PM Production Ticket(ST) #9909 (Support In Progress): Hawwa Premium Wholesale - Create new login
Muhammed Assyafiq Bin Ahmad Kamal
06:07 PM Production Ticket(ST) #9909 (Ticket Resolved): Hawwa Premium Wholesale - Create new login
Hawwa Premium Wholesale
1. hawwapremiumwholesale@gmail.com
pwd : Password01
2. hpw.acct@gmail.com
pwd : Pass...
Muhammed Assyafiq Bin Ahmad Kamal
06:15 PM Production Ticket(ST) #9908 (Pending Client Verification): AN WHOLESALE - create new login
Muhammed Assyafiq Bin Ahmad Kamal
06:14 PM Production Ticket(ST) #9908 (Support In Progress): AN WHOLESALE - create new login
Muhammed Assyafiq Bin Ahmad Kamal
06:06 PM Production Ticket(ST) #9908 (Ticket Resolved): AN WHOLESALE - create new login
can u help to add the second email as one of the user?
AN Wholesale
1. dzarapetshop@gmail.com (can login alread...
Muhammed Assyafiq Bin Ahmad Kamal
06:09 PM Production Ticket(ST) #9876 (Pending Client Verification): return did not show amount
Hi Leong,
As above, we received an escalation from user for sales return amount nor showing upon creation. You may...
Muhammed Assyafiq Bin Ahmad Kamal
 

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