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From 17/08/2023 to 15/09/2023

12/09/2023

04:31 PM Production Ticket(ST) #9794 (Ticket Resolved): Instalment Payment Customisation - Full Testing and Walkthrough
Hi Leong,
As simulation with customer, we noticed the system is require to key in tax code and batch code while cr...
Muhammed Assyafiq Bin Ahmad Kamal
04:26 PM Production Ticket(ST) #9953 (Pending Client Verification): Surie Ainie - Payslip
Muhammed Assyafiq Bin Ahmad Kamal
04:26 PM Production Ticket(ST) #9953 (Support In Progress): Surie Ainie - Payslip
Muhammed Assyafiq Bin Ahmad Kamal
04:25 PM Production Ticket(ST) #9953 (Ticket Resolved): Surie Ainie - Payslip

Hai,
may i know this system have a payslip?
Sent from my iPhone
Muhammed Assyafiq Bin Ahmad Kamal
03:47 PM Production Ticket(ST) #9950 (Pending Client Verification): AZZ SIRNA TRADING - Train new accountant to use E365
Muhammed Assyafiq Bin Ahmad Kamal
03:46 PM Production Ticket(ST) #9950 (Support In Progress): AZZ SIRNA TRADING - Train new accountant to use E365
Muhammed Assyafiq Bin Ahmad Kamal
03:45 PM Production Ticket(ST) #9950 (Ticket Resolved): AZZ SIRNA TRADING - Train new accountant to use E365
[3:29 pm, 12/09/2023] En Amir Indera Niaga: Hi sir, tqvm for replied my email
[3:32 pm, 12/09/2023] En Amir Indera N...
Muhammed Assyafiq Bin Ahmad Kamal
11:51 AM Production Ticket(ST) #9876 (Ticket Resolved): return did not show amount
Muhammed Assyafiq Bin Ahmad Kamal

08/09/2023

12:23 PM Production Ticket(ST) #9865 (Ticket Resolved): Unity Fresh Supply Sdn Bhd - Wrong Calculation on Total Payment IV 2202/3880
Muhammed Assyafiq Bin Ahmad Kamal
12:22 PM Production Ticket(ST) #9867 (Ticket Resolved): AN WHOLESALE - Hi, kindly need your help to check the system for AN Wholesale Solution. We have tried to key in the opening balance as 01/01/2023. Please check and confirm whether we done and put at the right account?
Muhammed Assyafiq Bin Ahmad Kamal
12:18 PM Production Ticket(ST) #9878 (Ticket Resolved): Template issue
Muhammed Assyafiq Bin Ahmad Kamal
12:14 PM Production Ticket(ST) #9908 (Ticket Resolved): AN WHOLESALE - create new login
Muhammed Assyafiq Bin Ahmad Kamal
12:12 PM Production Ticket(ST) #9910 (Ticket Resolved): Trial Account, Solarplex Sdn Bhd - Unable to create sales invoice due to amount error
Muhammed Assyafiq Bin Ahmad Kamal
12:12 PM Production Ticket(ST) #9909 (Ticket Resolved): Hawwa Premium Wholesale - Create new login
Muhammed Assyafiq Bin Ahmad Kamal
12:08 PM Production Ticket(ST) #9912 (Ticket Resolved): Huang Furniture Sdn Bhd - Request to deploy change request on the installment plan
Hi MCC,
Installment feature has been activated for Huang Furniture.
Regards,
Leong
Muhammed Assyafiq Bin Ahmad Kamal
08:50 AM Production Ticket(ST) #9911 (Ticket Resolved): Data Print Center & all other companies - Unable to create sales invoice due to amount error
Muhammad Arif

07/09/2023

06:19 PM Production Ticket(ST) #9912 (Escalated to 3rd Party): Huang Furniture Sdn Bhd - Request to deploy change request on the installment plan
Hi Leong,
Customer has review overall and advice that we can proceed to deploy the changes to Huang Furniture.
...
Muhammed Assyafiq Bin Ahmad Kamal
06:12 PM Production Ticket(ST) #9912 (Ticket Resolved): Huang Furniture Sdn Bhd - Request to deploy change request on the installment plan
Muhammed Assyafiq Bin Ahmad Kamal
06:18 PM Production Ticket(ST) #9911 (Pending Client Verification): Data Print Center & all other companies - Unable to create sales invoice due to amount error
Issue escalated to Principle and they have fix accordingly. Muhammed Assyafiq Bin Ahmad Kamal
06:18 PM Production Ticket(ST) #9911 (Support In Progress): Data Print Center & all other companies - Unable to create sales invoice due to amount error
Muhammed Assyafiq Bin Ahmad Kamal
06:11 PM Production Ticket(ST) #9911 (Ticket Resolved): Data Print Center & all other companies - Unable to create sales invoice due to amount error
Muhammed Assyafiq Bin Ahmad Kamal
06:17 PM Production Ticket(ST) #9910 (Pending Client Verification): Trial Account, Solarplex Sdn Bhd - Unable to create sales invoice due to amount error
Issue escalated to Principle and they have fix accordingly. Muhammed Assyafiq Bin Ahmad Kamal
06:16 PM Production Ticket(ST) #9910 (Support In Progress): Trial Account, Solarplex Sdn Bhd - Unable to create sales invoice due to amount error
Muhammed Assyafiq Bin Ahmad Kamal
06:10 PM Production Ticket(ST) #9910 (Ticket Resolved): Trial Account, Solarplex Sdn Bhd - Unable to create sales invoice due to amount error
Muhammed Assyafiq Bin Ahmad Kamal
06:16 PM Production Ticket(ST) #9909 (Pending Client Verification): Hawwa Premium Wholesale - Create new login
Muhammed Assyafiq Bin Ahmad Kamal
06:16 PM Production Ticket(ST) #9909 (Support In Progress): Hawwa Premium Wholesale - Create new login
Muhammed Assyafiq Bin Ahmad Kamal
06:07 PM Production Ticket(ST) #9909 (Ticket Resolved): Hawwa Premium Wholesale - Create new login
Hawwa Premium Wholesale
1. hawwapremiumwholesale@gmail.com
pwd : Password01
2. hpw.acct@gmail.com
pwd : Pass...
Muhammed Assyafiq Bin Ahmad Kamal
06:15 PM Production Ticket(ST) #9908 (Pending Client Verification): AN WHOLESALE - create new login
Muhammed Assyafiq Bin Ahmad Kamal
06:14 PM Production Ticket(ST) #9908 (Support In Progress): AN WHOLESALE - create new login
Muhammed Assyafiq Bin Ahmad Kamal
06:06 PM Production Ticket(ST) #9908 (Ticket Resolved): AN WHOLESALE - create new login
can u help to add the second email as one of the user?
AN Wholesale
1. dzarapetshop@gmail.com (can login alread...
Muhammed Assyafiq Bin Ahmad Kamal
06:09 PM Production Ticket(ST) #9876 (Pending Client Verification): return did not show amount
Hi Leong,
As above, we received an escalation from user for sales return amount nor showing upon creation. You may...
Muhammed Assyafiq Bin Ahmad Kamal

06/09/2023

04:24 PM Production Ticket(ST) #9878 (Pending Client Verification): Template issue
[3:34 pm, 06/09/2023] mccsupport: Hi Sir, we have cross check your custom template
[3:34 pm, 06/09/2023] mccsupport:...
Muhammed Assyafiq Bin Ahmad Kamal
04:23 PM Production Ticket(ST) #9878 (Support In Progress): Template issue
Muhammed Assyafiq Bin Ahmad Kamal
03:14 PM Production Ticket(ST) #9876 (Escalated to 3rd Party): return did not show amount
Hi Leong,
As above, we received an escalation from user for sales return amount nor showing upon creation. You may...
Muhammed Assyafiq Bin Ahmad Kamal
03:14 PM Production Ticket(ST) #9876 (Support In Progress): return did not show amount
Muhammed Assyafiq Bin Ahmad Kamal

05/09/2023

02:49 PM Production Ticket(ST) #9794 (Pending Client Feedback): Instalment Payment Customisation - Full Testing and Walkthrough
[2:48 pm, 05/09/2023] mccsupport: Hi Susan, our developer has feedback that they already made the changes on the paym... Muhammed Assyafiq Bin Ahmad Kamal
02:45 PM Production Ticket(ST) #9865 (Pending Client Verification): Unity Fresh Supply Sdn Bhd - Wrong Calculation on Total Payment IV 2202/3880
Hi Leong,
Customer feedback there is still and issue with wrong calculation below. It seems like the receive payme...
Muhammed Assyafiq Bin Ahmad Kamal

04/09/2023

07:36 PM Production Ticket(ST) #9878 (Ticket Resolved): Template issue
!template_salah.jpeg!
We like to add 2 years warranty and maybank account info under note area
invoice and cash s...
Muhammad Arif
07:33 PM Production Ticket(ST) #9876 (Ticket Resolved): return did not show amount
hi. user mentioned return amount not appear
83cash@gmail.com
Chong8066
!83cash.jpeg!
Muhammad Arif
02:49 PM Production Ticket(ST) #9794 (Escalated to 3rd Party): Instalment Payment Customisation - Full Testing and Walkthrough
1. Create Payment Terms
2. Create Sales Invoices
- after adjust the payment amount , the rest of the amount are...
Muhammed Assyafiq Bin Ahmad Kamal
02:32 PM Production Ticket(ST) #9794: Instalment Payment Customisation - Full Testing and Walkthrough
Extensions of dateline due to few changes required by customer. Muhammed Assyafiq Bin Ahmad Kamal
02:47 PM Production Ticket(ST) #9865 (Escalated to 3rd Party): Unity Fresh Supply Sdn Bhd - Wrong Calculation on Total Payment IV 2202/3880
Muhammed Assyafiq Bin Ahmad Kamal
09:46 AM Production Ticket(ST) #9865 (Ticket Resolved): Unity Fresh Supply Sdn Bhd - Wrong Calculation on Total Payment IV 2202/3880
Muhammed Assyafiq Bin Ahmad Kamal
02:46 PM Production Ticket(ST) #9867 (Pending Client Verification): AN WHOLESALE - Hi, kindly need your help to check the system for AN Wholesale Solution. We have tried to key in the opening balance as 01/01/2023. Please check and confirm whether we done and put at the right account?
Muhammed Assyafiq Bin Ahmad Kamal
02:42 PM Production Ticket(ST) #9867 (Support In Progress): AN WHOLESALE - Hi, kindly need your help to check the system for AN Wholesale Solution. We have tried to key in the opening balance as 01/01/2023. Please check and confirm whether we done and put at the right account?
Muhammed Assyafiq Bin Ahmad Kamal
10:19 AM Production Ticket(ST) #9867 (Ticket Resolved): AN WHOLESALE - Hi, kindly need your help to check the system for AN Wholesale Solution. We have tried to key in the opening balance as 01/01/2023. Please check and confirm whether we done and put at the right account?
!67f4280a-abbf-428a-a0dd-b72169a265e4.jpg!
[9:52 am, 04/09/2023] mccsupport: Hi Ain, we have go through your opening...
Muhammed Assyafiq Bin Ahmad Kamal
02:41 PM Production Ticket(ST) #9866 (Ticket Resolved): Muhibbin Associates Sdn Bhd - Re-activation until 31/10/23
Muhammed Assyafiq Bin Ahmad Kamal
02:41 PM Production Ticket(ST) #9866 (Support In Progress): Muhibbin Associates Sdn Bhd - Re-activation until 31/10/23
Muhammed Assyafiq Bin Ahmad Kamal
10:15 AM Production Ticket(ST) #9866 (Ticket Resolved): Muhibbin Associates Sdn Bhd - Re-activation until 31/10/23
Muhammed Assyafiq Bin Ahmad Kamal

30/08/2023

09:43 AM Production Ticket(ST) #9794 (Support In Progress): Instalment Payment Customisation - Full Testing and Walkthrough
Muhammed Assyafiq Bin Ahmad Kamal

29/08/2023

03:34 PM Production Ticket(ST) #9782 (Ticket Resolved): Unity Fresh Supply Sdn Bhd - Receive Payment Wrong Calculation (Credit Note not deducted)
Muhammed Assyafiq Bin Ahmad Kamal
03:32 PM Production Ticket(ST) #9781 (Ticket Resolved): T Maker Sdn Bhd - Whatsapp Escalation - 2 issue that require checking
Muhammed Assyafiq Bin Ahmad Kamal

25/08/2023

05:01 PM Production Ticket(ST) #9822 (Ticket Resolved): Data Print Centre Sdn Bhd - Payment terms notes "COD" not appear when printing invoice
Muhammed Assyafiq Bin Ahmad Kamal

24/08/2023

04:18 PM Production Ticket(ST) #9822 (Pending Client Verification): Data Print Centre Sdn Bhd - Payment terms notes "COD" not appear when printing invoice
Dear Leong,
As above, another user from Data Print Centre Sdn Bhd reporting same issue with attached email trail. ...
Muhammed Assyafiq Bin Ahmad Kamal
02:24 PM Production Ticket(ST) #9822 (Escalated to 3rd Party): Data Print Centre Sdn Bhd - Payment terms notes "COD" not appear when printing invoice
Muhammed Assyafiq Bin Ahmad Kamal
02:23 PM Production Ticket(ST) #9822 (Support In Progress): Data Print Centre Sdn Bhd - Payment terms notes "COD" not appear when printing invoice
Muhammed Assyafiq Bin Ahmad Kamal
02:15 PM Production Ticket(ST) #9822 (Ticket Resolved): Data Print Centre Sdn Bhd - Payment terms notes "COD" not appear when printing invoice
hi. need help. recently when we issue invoice. the t&c wont appear below. isit somewhere we did not tick/untick? Muhammed Assyafiq Bin Ahmad Kamal
04:14 PM Production Ticket(ST) #9781 (Pending Client Verification): T Maker Sdn Bhd - Whatsapp Escalation - 2 issue that require checking
Dear Leong,
Company : T Maker Sdn Bhd
Username : gtcchong@yahoo.com
Password : Password01
As above, user find...
Muhammed Assyafiq Bin Ahmad Kamal

23/08/2023

09:56 AM Production Ticket(ST) #9794 (Escalated to 3rd Party): Instalment Payment Customisation - Full Testing and Walkthrough
Muhammed Assyafiq Bin Ahmad Kamal
09:54 AM Production Ticket(ST) #9794 (Support In Progress): Instalment Payment Customisation - Full Testing and Walkthrough
Dear Leong,
We have walkthrough the changes with customer and noticed there is some expectation need to be aligned...
Muhammed Assyafiq Bin Ahmad Kamal

22/08/2023

11:40 AM Production Ticket(ST) #9794 (Pending Client Verification): Instalment Payment Customisation - Full Testing and Walkthrough
Muhammed Assyafiq Bin Ahmad Kamal

21/08/2023

11:20 AM Production Ticket(ST) #9781 (Escalated to 3rd Party): T Maker Sdn Bhd - Whatsapp Escalation - 2 issue that require checking
Hi Leong,
Thank you and customer verified that non-signature print out are printing fine now. But for one with sig...
Muhammed Assyafiq Bin Ahmad Kamal
11:06 AM Production Ticket(ST) #9781 (Support In Progress): T Maker Sdn Bhd - Whatsapp Escalation - 2 issue that require checking
Muhammed Assyafiq Bin Ahmad Kamal
11:02 AM Production Ticket(ST) #9794 (Support In Progress): Instalment Payment Customisation - Full Testing and Walkthrough
Muhammed Assyafiq Bin Ahmad Kamal
10:04 AM Production Ticket(ST) #9794 (Ticket Resolved): Instalment Payment Customisation - Full Testing and Walkthrough
Muhammed Assyafiq Bin Ahmad Kamal

17/08/2023

12:29 PM Production Ticket(ST) #9736 (Ticket Resolved): Inf Key acct, pls help to change Cartel Ventures Sdn Bhd to Infinitus Dream Factory Sdn Bhd Email: infinitus.dreamfactory@gmail.com
Muhammed Assyafiq Bin Ahmad Kamal
12:21 PM Production Ticket(ST) #9781 (Escalated to 3rd Party): T Maker Sdn Bhd - Whatsapp Escalation - 2 issue that require checking
Muhammed Assyafiq Bin Ahmad Kamal
12:20 PM Production Ticket(ST) #9781 (Support In Progress): T Maker Sdn Bhd - Whatsapp Escalation - 2 issue that require checking
Muhammed Assyafiq Bin Ahmad Kamal
11:14 AM Production Ticket(ST) #9781 (Ticket Resolved): T Maker Sdn Bhd - Whatsapp Escalation - 2 issue that require checking
user ID : gtcchong@yahoo.com
Password : Password01
1. Note sometime missing in invoice print
!51b7ba39-7472-42...
Muhammed Assyafiq Bin Ahmad Kamal
11:52 AM Production Ticket(ST) #9782 (Escalated to 3rd Party): Unity Fresh Supply Sdn Bhd - Receive Payment Wrong Calculation (Credit Note not deducted)
Muhammed Assyafiq Bin Ahmad Kamal
11:51 AM Production Ticket(ST) #9782 (Support In Progress): Unity Fresh Supply Sdn Bhd - Receive Payment Wrong Calculation (Credit Note not deducted)
Muhammed Assyafiq Bin Ahmad Kamal
11:16 AM Production Ticket(ST) #9782 (Ticket Resolved): Unity Fresh Supply Sdn Bhd - Receive Payment Wrong Calculation (Credit Note not deducted)
this invoice got 1 credit note and 1 sales return
!0501743d-b60f-434c-a111-4a61b66a6816.jpg!
!e9b0840d-291c-403c-...
Muhammed Assyafiq Bin Ahmad Kamal
 

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