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From 26/06/2024 to 25/07/2024

25/07/2024

10:37 AM Production Ticket(ST) #12227 (Pending Local Deployment): Suntory - HI team, user report duplicate SO no again
Muhammad Arif
10:36 AM Production Ticket(ST) #12227 (Development Completed): Suntory - HI team, user report duplicate SO no again
Muhammad Arif
10:35 AM Production Ticket(ST) #12227 (Development In Progress): Suntory - HI team, user report duplicate SO no again
Muhammad Arif
10:35 AM Production Ticket(ST) #12227 (Assigned To): Suntory - HI team, user report duplicate SO no again
Muhammad Arif

24/07/2024

02:39 AM Production Ticket(ST) #12269: KYMMSENG - invoice INKSMS002996-240719 is tag to a 8% promotion when upload from mobile, but when view in web, the promotion is not qualified
Another testing:
- test using suntory preprod
- create sales order for product 14006931, take promotion TB05PETALL0...
Rashdan Hussin
02:30 AM Production Ticket(ST) #12269: KYMMSENG - invoice INKSMS002996-240719 is tag to a 8% promotion when upload from mobile, but when view in web, the promotion is not qualified
Testing finding:
- test using suntory preprod
- create sales order for product 14008193, take promotion TBGT07CCLR...
Rashdan Hussin
11:51 AM Production Ticket(ST) #12269: KYMMSENG - invoice INKSMS002996-240719 is tag to a 8% promotion when upload from mobile, but when view in web, the promotion is not qualified
- Need to simulate by create sales order for product that qualified for 2 promotions.
- After upload, check on the w...
Rashdan Hussin
05:55 PM Production Ticket(ST) #12290 (Ticket Resolved): Suntory- Suntory UAT merge into Trail Environment
https://app.clickup.com/t/9018039480/TK-870 Muhammed Azhar Mohamed Maideen

23/07/2024

12:00 PM Production Ticket(ST) #12269: KYMMSENG - invoice INKSMS002996-240719 is tag to a 8% promotion when upload from mobile, but when view in web, the promotion is not qualified
exec sp_executesql N' exec web_spTxnSalesOrderApprovalMasterDataRetriveList @member_id,@org_id,@hdr_id, @type,@tenant... Rashdan Hussin
12:00 PM Production Ticket(ST) #12269: KYMMSENG - invoice INKSMS002996-240719 is tag to a 8% promotion when upload from mobile, but when view in web, the promotion is not qualified
select * from di_mobile_txn_sales_orders where sales_orders_id = '9bc17eeb-842e-4cbd-8ea9-fb8fec04d988' and product_i... Rashdan Hussin
11:18 AM Production Ticket(ST) #12268 (Ticket Resolved): KYMMSENG - user still facing the internet slow issue
Rashdan Hussin
11:18 AM Production Ticket(ST) #12184 (Ticket Resolved): KYMMSENG - i have separate sheet that duplicate dms code for same customer. pls help me delete or inactive the duplicate customers without transactions
Rashdan Hussin
09:19 AM Production Ticket(ST) #12226 (Ticket Resolved): Hi supoort team, Elain request to check for this promotion which setup by Any and min 24 to max 60
Muhammad Arif
09:18 AM Production Ticket(ST) #12227 (Support In Progress): Suntory - HI team, user report duplicate SO no again
Muhammad Arif

22/07/2024

09:50 AM Production Ticket(ST) #12184 (Pending Client Verification): KYMMSENG - i have separate sheet that duplicate dms code for same customer. pls help me delete or inactive the duplicate customers without transactions
Rashdan Hussin
09:44 AM Production Ticket(ST) #12194 (Escalated to Level 3): KYMMSENG - item with discount percentage but no discount value
https://app.clickup.com/t/9018039480/TK-840 Rashdan Hussin
09:41 AM Production Ticket(ST) #12202 (Escalated to Level 3): KYMMSENG - Promotion Discount Amount and Percentage Not Tally
https://app.clickup.com/t/9018039480/TK-841 Rashdan Hussin
09:38 AM Production Ticket(ST) #12207 (Escalated to Level 3): KYMMSENG - system set 5% for all product but mobile side show 6% and 5%
https://app.clickup.com/t/9018039480/TK-846 Rashdan Hussin

21/07/2024

11:13 AM Production Ticket(ST) #12270 (Escalated to Level 3): KYMMSENG - Error happen when import customer into Datanory
https://app.clickup.com/t/9018039480/TK-850 Rashdan Hussin
11:03 AM Production Ticket(ST) #12270 (Support In Progress): KYMMSENG - Error happen when import customer into Datanory
Rashdan Hussin
11:02 AM Production Ticket(ST) #12270 (Ticket Resolved): KYMMSENG - Error happen when import customer into Datanory
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Rashdan Hussin
10:55 AM Production Ticket(ST) #12269: KYMMSENG - invoice INKSMS002996-240719 is tag to a 8% promotion when upload from mobile, but when view in web, the promotion is not qualified
https://app.clickup.com/t/9018039480/TK-849 Rashdan Hussin
10:49 AM Production Ticket(ST) #12269 (Support In Progress): KYMMSENG - invoice INKSMS002996-240719 is tag to a 8% promotion when upload from mobile, but when view in web, the promotion is not qualified
[12:01, 20/07/2024] Rashdan Hussin: Based on checking, the product should qualified for the promo. When run the sp al... Rashdan Hussin
10:47 AM Production Ticket(ST) #12269 (Ticket Resolved): KYMMSENG - invoice INKSMS002996-240719 is tag to a 8% promotion when upload from mobile, but when view in web, the promotion is not qualified
Hi Team, as of my checking, the invoice INKSMS002996-240719 is tag to a 8% promotion when upload from mobile, but whe... Rashdan Hussin
10:50 AM Production Ticket(ST) #12268: KYMMSENG - user still facing the internet slow issue
https://app.clickup.com/t/9018039480/TK-848 Rashdan Hussin
10:25 AM Production Ticket(ST) #12268 (Pending Client Verification): KYMMSENG - user still facing the internet slow issue
[12:38, 20/07/2024] Ming Chuan MCC: Hi team, u had settled the outstanding, is billing issue whereby the old number i... Rashdan Hussin
10:19 AM Production Ticket(ST) #12268 (Support In Progress): KYMMSENG - user still facing the internet slow issue
Rashdan Hussin
10:18 AM Production Ticket(ST) #12268 (Ticket Resolved): KYMMSENG - user still facing the internet slow issue
Elaine report that all salesman tablet have received LINE BARRED message. The internet become slow and can't doing fu... Rashdan Hussin

15/07/2024

12:09 PM Production Ticket(ST) #12227 (Ticket Resolved): Suntory - HI team, user report duplicate SO no again
also i recheck the issue list please update the action items and target fix date for the Pending items, for the last ... Muhammed Azhar Mohamed Maideen
10:31 AM Production Ticket(ST) #11796 (Ticket Resolved): KYMMSENG - issue in mobile Good Return where once we edit the line item, the warehouse will become Null
Muhammad Arif

14/07/2024

11:18 PM Production Ticket(ST) #12207: KYMMSENG - system set 5% for all product but mobile side show 6% and 5%
Hi @~ElaineKaw, we have a temporary solution for this issue. Users will need to clear their data and redownload. Plea... Rashdan Hussin
11:03 AM Production Ticket(ST) #12226 (Pending Client Verification): Hi supoort team, Elain request to check for this promotion which setup by Any and min 24 to max 60
Muhammad Arif
11:01 AM Production Ticket(ST) #12226 (Support In Progress): Hi supoort team, Elain request to check for this promotion which setup by Any and min 24 to max 60
Muhammad Arif
11:01 AM Production Ticket(ST) #12226 (Ticket Resolved): Hi supoort team, Elain request to check for this promotion which setup by Any and min 24 to max 60
Hi supoort team, Elain request to check for this promotion which setup by Any and min 24 to max 60.
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Muhammad Arif

12/07/2024

06:29 PM Production Ticket(ST) #12224 (Ticket Resolved): Suntory- SR03 TAB no product list show after clear and download data
Muhammed Azhar Mohamed Maideen
06:27 PM Production Ticket(ST) #12224 (Support In Progress): Suntory- SR03 TAB no product list show after clear and download data
Muhammed Azhar Mohamed Maideen
06:27 PM Production Ticket(ST) #12224 (Ticket Resolved): Suntory- SR03 TAB no product list show after clear and download data
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Muhammed Azhar Mohamed Maideen
11:51 AM Production Ticket(ST) #12089 (Ticket Resolved): Suntory - CN not in DMS JUNE 2024 - 20240625.xlsx
Muhammed Assyafiq Bin Ahmad Kamal
09:45 AM Production Ticket(ST) #11796: KYMMSENG - issue in mobile Good Return where once we edit the line item, the warehouse will become Null
20240712- Request Boon to perform another testing as tested fine from support side. Muhammad Arif

11/07/2024

07:12 PM Production Ticket(ST) #12218 (Ticket Resolved): KYMMSENG - invoice cannot be canceled
Rashdan Hussin
07:03 PM Production Ticket(ST) #12218 (Support In Progress): KYMMSENG - invoice cannot be canceled
Rashdan Hussin
07:01 PM Production Ticket(ST) #12218 (Ticket Resolved): KYMMSENG - invoice cannot be canceled
@Cris Neoh MCC can help me check about this? The invoice cannot be canceled. It keeps loading when trying to cancel i... Rashdan Hussin
06:59 PM Production Ticket(ST) #12207 (Pending Client Verification): KYMMSENG - system set 5% for all product but mobile side show 6% and 5%
Rashdan Hussin
06:57 PM Production Ticket(ST) #12207 (Support In Progress): KYMMSENG - system set 5% for all product but mobile side show 6% and 5%
Rashdan Hussin
01:01 PM Production Ticket(ST) #12207 (Ticket Resolved): KYMMSENG - system set 5% for all product but mobile side show 6% and 5%
@Cris Neoh MCC hi, pls help me check about this promo code
system set 5% for all product but mobile side show 6% an...
Rashdan Hussin
12:54 PM Production Ticket(ST) #12206 (Escalated to Level 3): KYMMSENG UAT - channel dropdown field in customer module does not display any data
Rashdan Hussin
12:51 PM Production Ticket(ST) #12206 (Support In Progress): KYMMSENG UAT - channel dropdown field in customer module does not display any data
Rashdan Hussin
12:51 PM Production Ticket(ST) #12206 (Ticket Resolved): KYMMSENG UAT - channel dropdown field in customer module does not display any data
I also found the following issues during my testing in UAT environment:
-unable to upload transaction from mobile
-...
Rashdan Hussin
12:49 PM Production Ticket(ST) #12205 (Escalated to Level 3): KYMMSENG UAT - unable to upload transaction from mobile
Rashdan Hussin
12:45 PM Production Ticket(ST) #12205 (Support In Progress): KYMMSENG UAT - unable to upload transaction from mobile
Rashdan Hussin
12:45 PM Production Ticket(ST) #12205 (Ticket Resolved): KYMMSENG UAT - unable to upload transaction from mobile
I also found the following issues during my testing in UAT environment:
-unable to upload transaction from mobile
-...
Rashdan Hussin
12:42 PM Production Ticket(ST) #12204 (Escalated to Level 3): KYMMSENG - customer created through customer import will not be qualified for the promotion
Rashdan Hussin
12:37 PM Production Ticket(ST) #12204 (Support In Progress): KYMMSENG - customer created through customer import will not be qualified for the promotion
Rashdan Hussin
12:36 PM Production Ticket(ST) #12204 (Ticket Resolved): KYMMSENG - customer created through customer import will not be qualified for the promotion
I have finished testing this and found the following issue:
-customer created through customer import will not be qu...
Rashdan Hussin
12:25 PM Production Ticket(ST) #12203 (Escalated to Level 3): KYMMSENG - duplicate so no
Rashdan Hussin
12:18 PM Production Ticket(ST) #12203 (Support In Progress): KYMMSENG - duplicate so no
Rashdan Hussin
12:17 PM Production Ticket(ST) #12203 (Ticket Resolved): KYMMSENG - duplicate so no
@Cris Neoh MCC duplicate so no
pls help me check for this
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Rashdan Hussin
12:15 PM Production Ticket(ST) #12202 (Pending Client Feedback): KYMMSENG - Promotion Discount Amount and Percentage Not Tally
Based on this issue, we notice the master promotion % was changed from 40% to 8% from backend, (after salesman downlo... Rashdan Hussin
12:13 PM Production Ticket(ST) #12202 (Support In Progress): KYMMSENG - Promotion Discount Amount and Percentage Not Tally
Rashdan Hussin
12:13 PM Production Ticket(ST) #12202 (Ticket Resolved): KYMMSENG - Promotion Discount Amount and Percentage Not Tally
Promotion Discount Amount and Percentage Not Tally
Invoice No: INKSMS002606-240710, Product Code: 14008403
Rashdan Hussin
12:10 PM Production Ticket(ST) #12201 (Escalated to Level 3): KYMMSENG - The icon is missing Warehouse setup
Rashdan Hussin
12:08 PM Production Ticket(ST) #12201 (Support In Progress): KYMMSENG - The icon is missing Warehouse setup
Rashdan Hussin
12:05 PM Production Ticket(ST) #12201 (Ticket Resolved): KYMMSENG - The icon is missing Warehouse setup
Hi @Cris Neoh MCC The icon is missing Warehouse setup
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Rashdan Hussin
12:00 PM Production Ticket(ST) #12194 (Pending Client Feedback): KYMMSENG - item with discount percentage but no discount value
The issue details:
Invoice no: INKSMS002566-240708, Product: 14008517
- Initial finding, seems the issue come from ...
Rashdan Hussin
11:51 AM Production Ticket(ST) #12194 (Support In Progress): KYMMSENG - item with discount percentage but no discount value
Rashdan Hussin

10/07/2024

09:15 AM Production Ticket(ST) #12194 (Ticket Resolved): KYMMSENG - item with discount percentage but no discount value
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Muhammed Azhar Mohamed Maideen
08:03 AM Production Ticket(ST) #12176: @Mcc Cris esr can't check back so detail in tab, it keeps crashing and show no porduct list when check back this so
Rashdan to follow with tech team Muhammad Arif
08:02 AM Production Ticket(ST) #12181 (Ticket Resolved): Suntory- @~Cris Neoh pls help to check about this, all customer setting is correct.
Muhammad Arif
08:01 AM Production Ticket(ST) #12184: KYMMSENG - i have separate sheet that duplicate dms code for same customer. pls help me delete or inactive the duplicate customers without transactions
Follow up with Cris whether to remove or not Muhammad Arif

09/07/2024

06:18 PM Production Ticket(ST) #12191 (Escalated to Level 3): SUNTORY - Customer Import Module Enhancement
Rashdan Hussin
06:11 PM Production Ticket(ST) #12191 (Support In Progress): SUNTORY - Customer Import Module Enhancement
Rashdan Hussin
06:11 PM Production Ticket(ST) #12191 (Escalated to Level 3): SUNTORY - Customer Import Module Enhancement
Hi @Jann Yap MCC regarding the customer import module, we found that many our client have multiple salesman for one c... Rashdan Hussin
11:47 AM Production Ticket(ST) #12184 (Pending Client Feedback): KYMMSENG - i have separate sheet that duplicate dms code for same customer. pls help me delete or inactive the duplicate customers without transactions
Hi @Mcc Cris , regarding to the duplicate customer, we will proceed to remove after office hours (6pm). The concern i... Muhammad Arif
11:45 AM Production Ticket(ST) #12184 (Support In Progress): KYMMSENG - i have separate sheet that duplicate dms code for same customer. pls help me delete or inactive the duplicate customers without transactions
Muhammad Arif
10:40 AM Production Ticket(ST) #12184 (Ticket Resolved): KYMMSENG - i have separate sheet that duplicate dms code for same customer. pls help me delete or inactive the duplicate customers without transactions
Muhammad Arif
10:34 AM Production Ticket(ST) #12181 (Pending Client Verification): Suntory- @~Cris Neoh pls help to check about this, all customer setting is correct.
Muhammad Arif
10:29 AM Production Ticket(ST) #12181 (Support In Progress): Suntory- @~Cris Neoh pls help to check about this, all customer setting is correct.
Muhammad Arif
09:35 AM Production Ticket(ST) #12181 (Ticket Resolved): Suntory- @~Cris Neoh pls help to check about this, all customer setting is correct.
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Muhammed Azhar Mohamed Maideen

08/07/2024

04:09 PM Production Ticket(ST) #12177 (Support In Progress): SUNTORY - load customer to preprod
- import have issue
- customer become duplicate
- due to import sp checking by tenant id
Rashdan Hussin
01:42 PM Production Ticket(ST) #12177 (Ticket Resolved): SUNTORY - load customer to preprod
Hi Rashdan, can help load customer to preprod?
I have creared an organization for Massive Melaka
Login Details...
Rashdan Hussin
10:59 AM Production Ticket(ST) #12176 (Escalated to Level 3): @Mcc Cris esr can't check back so detail in tab, it keeps crashing and show no porduct list when check back this so
https://app.clickup.com/t/9018039480/TK-672 Muhammad Arif
10:58 AM Production Ticket(ST) #12176 (Support In Progress): @Mcc Cris esr can't check back so detail in tab, it keeps crashing and show no porduct list when check back this so
Muhammad Arif
10:48 AM Production Ticket(ST) #12176 (Ticket Resolved): @Mcc Cris esr can't check back so detail in tab, it keeps crashing and show no porduct list when check back this so
Muhammad Arif

03/07/2024

10:07 PM Production Ticket(ST) #12145 (Ticket Resolved): SUNTORY - importing these customers into preprod environment
Rashdan Hussin
10:51 AM Production Ticket(ST) #12145 (Pending Client Verification): SUNTORY - importing these customers into preprod environment
Rashdan Hussin

02/07/2024

11:50 PM Production Ticket(ST) #12145 (Support In Progress): SUNTORY - importing these customers into preprod environment
Rashdan Hussin
05:39 PM Production Ticket(ST) #12145 (Ticket Resolved): SUNTORY - importing these customers into preprod environment
Hi team, anyone can help importing these customers into preprod environment?
As most of these customers have 2 sa...
Rashdan Hussin
05:17 PM Production Ticket(ST) #12089: Suntory - CN not in DMS JUNE 2024 - 20240625.xlsx
Still no feedback from Suntory Muhammed Assyafiq Bin Ahmad Kamal
11:38 AM Production Ticket(ST) #12085 (Ticket Resolved): Suntory- Missing INV in detail
Muhammed Azhar Mohamed Maideen
09:55 AM Production Ticket(ST) #12085 (Support In Progress): Suntory- Missing INV in detail
Muhammed Azhar Mohamed Maideen
10:51 AM Production Ticket(ST) #12083 (Ticket Resolved): KYMMSENG - after create new customer from add Customer module, then salesman value empty
Muhammad Arif
10:50 AM Production Ticket(ST) #12063 (Ticket Resolved): KYMMSENG - duplicate INV for this
Muhammad Arif

26/06/2024

09:27 PM Production Ticket(ST) #12105 (Ticket Resolved): KYMMSENG - help me set back to sale order
Rashdan Hussin
09:25 PM Production Ticket(ST) #12105 (Support In Progress): KYMMSENG - help me set back to sale order
select * from txn_sales_order_header
where order_no like 'SOSR0300035[2-9]-240626' or order_no like 'SOSR0300036[0-...
Rashdan Hussin
09:24 PM Production Ticket(ST) #12105 (Ticket Resolved): KYMMSENG - help me set back to sale order
@Cris Neoh MCC sry, my clerk wrong press reject button for inv above when she doing approval, can help me set back to... Rashdan Hussin
 

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