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From 20/06/2024 to 19/07/2024

15/07/2024

12:09 PM Production Ticket(ST) #12227 (Ticket Resolved): Suntory - HI team, user report duplicate SO no again
also i recheck the issue list please update the action items and target fix date for the Pending items, for the last ... Muhammed Azhar Mohamed Maideen
10:31 AM Production Ticket(ST) #11796 (Ticket Resolved): KYMMSENG - issue in mobile Good Return where once we edit the line item, the warehouse will become Null
Muhammad Arif

14/07/2024

11:18 PM Production Ticket(ST) #12207: KYMMSENG - system set 5% for all product but mobile side show 6% and 5%
Hi @~ElaineKaw, we have a temporary solution for this issue. Users will need to clear their data and redownload. Plea... Rashdan Hussin
11:03 AM Production Ticket(ST) #12226 (Pending Client Verification): Hi supoort team, Elain request to check for this promotion which setup by Any and min 24 to max 60
Muhammad Arif
11:01 AM Production Ticket(ST) #12226 (Support In Progress): Hi supoort team, Elain request to check for this promotion which setup by Any and min 24 to max 60
Muhammad Arif
11:01 AM Production Ticket(ST) #12226 (Ticket Resolved): Hi supoort team, Elain request to check for this promotion which setup by Any and min 24 to max 60
Hi supoort team, Elain request to check for this promotion which setup by Any and min 24 to max 60.
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Muhammad Arif

12/07/2024

06:29 PM Production Ticket(ST) #12224 (Ticket Resolved): Suntory- SR03 TAB no product list show after clear and download data
Muhammed Azhar Mohamed Maideen
06:27 PM Production Ticket(ST) #12224 (Support In Progress): Suntory- SR03 TAB no product list show after clear and download data
Muhammed Azhar Mohamed Maideen
06:27 PM Production Ticket(ST) #12224 (Ticket Resolved): Suntory- SR03 TAB no product list show after clear and download data
!WhatsApp%20Image%202024-07-12%20at%2016.53.28_14ad2faf.jpg!
Muhammed Azhar Mohamed Maideen
11:51 AM Production Ticket(ST) #12089 (Ticket Resolved): Suntory - CN not in DMS JUNE 2024 - 20240625.xlsx
Muhammed Assyafiq Bin Ahmad Kamal
09:45 AM Production Ticket(ST) #11796: KYMMSENG - issue in mobile Good Return where once we edit the line item, the warehouse will become Null
20240712- Request Boon to perform another testing as tested fine from support side. Muhammad Arif

11/07/2024

07:12 PM Production Ticket(ST) #12218 (Ticket Resolved): KYMMSENG - invoice cannot be canceled
Rashdan Hussin
07:03 PM Production Ticket(ST) #12218 (Support In Progress): KYMMSENG - invoice cannot be canceled
Rashdan Hussin
07:01 PM Production Ticket(ST) #12218 (Ticket Resolved): KYMMSENG - invoice cannot be canceled
@Cris Neoh MCC can help me check about this? The invoice cannot be canceled. It keeps loading when trying to cancel i... Rashdan Hussin
06:59 PM Production Ticket(ST) #12207 (Pending Client Verification): KYMMSENG - system set 5% for all product but mobile side show 6% and 5%
Rashdan Hussin
06:57 PM Production Ticket(ST) #12207 (Support In Progress): KYMMSENG - system set 5% for all product but mobile side show 6% and 5%
Rashdan Hussin
01:01 PM Production Ticket(ST) #12207 (Ticket Resolved): KYMMSENG - system set 5% for all product but mobile side show 6% and 5%
@Cris Neoh MCC hi, pls help me check about this promo code
system set 5% for all product but mobile side show 6% an...
Rashdan Hussin
12:54 PM Production Ticket(ST) #12206 (Escalated to Level 3): KYMMSENG UAT - channel dropdown field in customer module does not display any data
Rashdan Hussin
12:51 PM Production Ticket(ST) #12206 (Support In Progress): KYMMSENG UAT - channel dropdown field in customer module does not display any data
Rashdan Hussin
12:51 PM Production Ticket(ST) #12206 (Ticket Resolved): KYMMSENG UAT - channel dropdown field in customer module does not display any data
I also found the following issues during my testing in UAT environment:
-unable to upload transaction from mobile
-...
Rashdan Hussin
12:49 PM Production Ticket(ST) #12205 (Escalated to Level 3): KYMMSENG UAT - unable to upload transaction from mobile
Rashdan Hussin
12:45 PM Production Ticket(ST) #12205 (Support In Progress): KYMMSENG UAT - unable to upload transaction from mobile
Rashdan Hussin
12:45 PM Production Ticket(ST) #12205 (Ticket Resolved): KYMMSENG UAT - unable to upload transaction from mobile
I also found the following issues during my testing in UAT environment:
-unable to upload transaction from mobile
-...
Rashdan Hussin
12:42 PM Production Ticket(ST) #12204 (Escalated to Level 3): KYMMSENG - customer created through customer import will not be qualified for the promotion
Rashdan Hussin
12:37 PM Production Ticket(ST) #12204 (Support In Progress): KYMMSENG - customer created through customer import will not be qualified for the promotion
Rashdan Hussin
12:36 PM Production Ticket(ST) #12204 (Ticket Resolved): KYMMSENG - customer created through customer import will not be qualified for the promotion
I have finished testing this and found the following issue:
-customer created through customer import will not be qu...
Rashdan Hussin
12:25 PM Production Ticket(ST) #12203 (Escalated to Level 3): KYMMSENG - duplicate so no
Rashdan Hussin
12:18 PM Production Ticket(ST) #12203 (Support In Progress): KYMMSENG - duplicate so no
Rashdan Hussin
12:17 PM Production Ticket(ST) #12203 (Ticket Resolved): KYMMSENG - duplicate so no
@Cris Neoh MCC duplicate so no
pls help me check for this
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Rashdan Hussin
12:15 PM Production Ticket(ST) #12202 (Pending Client Feedback): KYMMSENG - Promotion Discount Amount and Percentage Not Tally
Based on this issue, we notice the master promotion % was changed from 40% to 8% from backend, (after salesman downlo... Rashdan Hussin
12:13 PM Production Ticket(ST) #12202 (Support In Progress): KYMMSENG - Promotion Discount Amount and Percentage Not Tally
Rashdan Hussin
12:13 PM Production Ticket(ST) #12202 (Ticket Resolved): KYMMSENG - Promotion Discount Amount and Percentage Not Tally
Promotion Discount Amount and Percentage Not Tally
Invoice No: INKSMS002606-240710, Product Code: 14008403
Rashdan Hussin
12:10 PM Production Ticket(ST) #12201 (Escalated to Level 3): KYMMSENG - The icon is missing Warehouse setup
Rashdan Hussin
12:08 PM Production Ticket(ST) #12201 (Support In Progress): KYMMSENG - The icon is missing Warehouse setup
Rashdan Hussin
12:05 PM Production Ticket(ST) #12201 (Ticket Resolved): KYMMSENG - The icon is missing Warehouse setup
Hi @Cris Neoh MCC The icon is missing Warehouse setup
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Rashdan Hussin
12:00 PM Production Ticket(ST) #12194 (Pending Client Feedback): KYMMSENG - item with discount percentage but no discount value
The issue details:
Invoice no: INKSMS002566-240708, Product: 14008517
- Initial finding, seems the issue come from ...
Rashdan Hussin
11:51 AM Production Ticket(ST) #12194 (Support In Progress): KYMMSENG - item with discount percentage but no discount value
Rashdan Hussin

10/07/2024

09:15 AM Production Ticket(ST) #12194 (Ticket Resolved): KYMMSENG - item with discount percentage but no discount value
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Muhammed Azhar Mohamed Maideen
08:03 AM Production Ticket(ST) #12176: @Mcc Cris esr can't check back so detail in tab, it keeps crashing and show no porduct list when check back this so
Rashdan to follow with tech team Muhammad Arif
08:02 AM Production Ticket(ST) #12181 (Ticket Resolved): Suntory- @~Cris Neoh pls help to check about this, all customer setting is correct.
Muhammad Arif
08:01 AM Production Ticket(ST) #12184: KYMMSENG - i have separate sheet that duplicate dms code for same customer. pls help me delete or inactive the duplicate customers without transactions
Follow up with Cris whether to remove or not Muhammad Arif

09/07/2024

06:18 PM Production Ticket(ST) #12191 (Escalated to Level 3): SUNTORY - Customer Import Module Enhancement
Rashdan Hussin
06:11 PM Production Ticket(ST) #12191 (Support In Progress): SUNTORY - Customer Import Module Enhancement
Rashdan Hussin
06:11 PM Production Ticket(ST) #12191 (Escalated to Level 3): SUNTORY - Customer Import Module Enhancement
Hi @Jann Yap MCC regarding the customer import module, we found that many our client have multiple salesman for one c... Rashdan Hussin
11:47 AM Production Ticket(ST) #12184 (Pending Client Feedback): KYMMSENG - i have separate sheet that duplicate dms code for same customer. pls help me delete or inactive the duplicate customers without transactions
Hi @Mcc Cris , regarding to the duplicate customer, we will proceed to remove after office hours (6pm). The concern i... Muhammad Arif
11:45 AM Production Ticket(ST) #12184 (Support In Progress): KYMMSENG - i have separate sheet that duplicate dms code for same customer. pls help me delete or inactive the duplicate customers without transactions
Muhammad Arif
10:40 AM Production Ticket(ST) #12184 (Ticket Resolved): KYMMSENG - i have separate sheet that duplicate dms code for same customer. pls help me delete or inactive the duplicate customers without transactions
Muhammad Arif
10:34 AM Production Ticket(ST) #12181 (Pending Client Verification): Suntory- @~Cris Neoh pls help to check about this, all customer setting is correct.
Muhammad Arif
10:29 AM Production Ticket(ST) #12181 (Support In Progress): Suntory- @~Cris Neoh pls help to check about this, all customer setting is correct.
Muhammad Arif
09:35 AM Production Ticket(ST) #12181 (Ticket Resolved): Suntory- @~Cris Neoh pls help to check about this, all customer setting is correct.
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!WhatsApp%20Image%202024-07-08%20at%2023.04.02_4ff2b62d...
Muhammed Azhar Mohamed Maideen

08/07/2024

04:09 PM Production Ticket(ST) #12177 (Support In Progress): SUNTORY - load customer to preprod
- import have issue
- customer become duplicate
- due to import sp checking by tenant id
Rashdan Hussin
01:42 PM Production Ticket(ST) #12177 (Ticket Resolved): SUNTORY - load customer to preprod
Hi Rashdan, can help load customer to preprod?
I have creared an organization for Massive Melaka
Login Details...
Rashdan Hussin
10:59 AM Production Ticket(ST) #12176 (Escalated to Level 3): @Mcc Cris esr can't check back so detail in tab, it keeps crashing and show no porduct list when check back this so
https://app.clickup.com/t/9018039480/TK-672 Muhammad Arif
10:58 AM Production Ticket(ST) #12176 (Support In Progress): @Mcc Cris esr can't check back so detail in tab, it keeps crashing and show no porduct list when check back this so
Muhammad Arif
10:48 AM Production Ticket(ST) #12176 (Ticket Resolved): @Mcc Cris esr can't check back so detail in tab, it keeps crashing and show no porduct list when check back this so
Muhammad Arif

03/07/2024

10:07 PM Production Ticket(ST) #12145 (Ticket Resolved): SUNTORY - importing these customers into preprod environment
Rashdan Hussin
10:51 AM Production Ticket(ST) #12145 (Pending Client Verification): SUNTORY - importing these customers into preprod environment
Rashdan Hussin

02/07/2024

11:50 PM Production Ticket(ST) #12145 (Support In Progress): SUNTORY - importing these customers into preprod environment
Rashdan Hussin
05:39 PM Production Ticket(ST) #12145 (Ticket Resolved): SUNTORY - importing these customers into preprod environment
Hi team, anyone can help importing these customers into preprod environment?
As most of these customers have 2 sa...
Rashdan Hussin
05:17 PM Production Ticket(ST) #12089: Suntory - CN not in DMS JUNE 2024 - 20240625.xlsx
Still no feedback from Suntory Muhammed Assyafiq Bin Ahmad Kamal
11:38 AM Production Ticket(ST) #12085 (Ticket Resolved): Suntory- Missing INV in detail
Muhammed Azhar Mohamed Maideen
09:55 AM Production Ticket(ST) #12085 (Support In Progress): Suntory- Missing INV in detail
Muhammed Azhar Mohamed Maideen
10:51 AM Production Ticket(ST) #12083 (Ticket Resolved): KYMMSENG - after create new customer from add Customer module, then salesman value empty
Muhammad Arif
10:50 AM Production Ticket(ST) #12063 (Ticket Resolved): KYMMSENG - duplicate INV for this
Muhammad Arif

26/06/2024

09:27 PM Production Ticket(ST) #12105 (Ticket Resolved): KYMMSENG - help me set back to sale order
Rashdan Hussin
09:25 PM Production Ticket(ST) #12105 (Support In Progress): KYMMSENG - help me set back to sale order
select * from txn_sales_order_header
where order_no like 'SOSR0300035[2-9]-240626' or order_no like 'SOSR0300036[0-...
Rashdan Hussin
09:24 PM Production Ticket(ST) #12105 (Ticket Resolved): KYMMSENG - help me set back to sale order
@Cris Neoh MCC sry, my clerk wrong press reject button for inv above when she doing approval, can help me set back to... Rashdan Hussin

25/06/2024

04:46 PM Production Ticket(ST) #12083 (Monitoring): KYMMSENG - after create new customer from add Customer module, then salesman value empty
Muhammad Arif
04:20 PM Production Ticket(ST) #12090 (Ticket Resolved): can't approve inv
Muhammad Arif
11:53 AM Production Ticket(ST) #12090 (Pending Client Feedback): can't approve inv
[11:49 am, 25/06/2024] Arif Ibrahim: Hi @~ElaineKaw , can u try to refresh the page and check again?
[11:50 am, 25/0...
Muhammad Arif
11:51 AM Production Ticket(ST) #12090 (Support In Progress): can't approve inv
Muhammad Arif
11:51 AM Production Ticket(ST) #12090 (Assigned To): can't approve inv
Muhammad Arif
11:50 AM Production Ticket(ST) #12090 (Ticket Resolved): can't approve inv
Muhammad Arif
11:32 AM Production Ticket(ST) #12089 (Pending Client Feedback): Suntory - CN not in DMS JUNE 2024 - 20240625.xlsx
Hi @~ElaineKaw , we find out that there is 10K discrepancies between ERP and DMS due to Credit Note only entry in ERP... Muhammed Azhar Mohamed Maideen
11:31 AM Production Ticket(ST) #12089 (Support In Progress): Suntory - CN not in DMS JUNE 2024 - 20240625.xlsx
Muhammed Azhar Mohamed Maideen
11:30 AM Production Ticket(ST) #12089 (Ticket Resolved): Suntory - CN not in DMS JUNE 2024 - 20240625.xlsx
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Muhammed Azhar Mohamed Maideen
09:16 AM Production Ticket(ST) #12085 (Ticket Resolved): Suntory- Missing INV in detail
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!WhatsApp%20Image%202024-06-25%20at%2009.01.43_799adda0...
Muhammed Azhar Mohamed Maideen

23/06/2024

07:43 AM Production Ticket(ST) #12083 (Pending Client Feedback): KYMMSENG - after create new customer from add Customer module, then salesman value empty
- Already test in production environment
- Found no issue to add new customer
- The salesman value didnt missing af...
Rashdan Hussin
07:40 AM Production Ticket(ST) #12083 (Support In Progress): KYMMSENG - after create new customer from add Customer module, then salesman value empty
Rashdan Hussin
07:40 AM Production Ticket(ST) #12083 (Ticket Resolved): KYMMSENG - after create new customer from add Customer module, then salesman value empty
HI support team, please log issue as user report after create new customer from add Customer module, then salesman va... Rashdan Hussin

22/06/2024

09:23 PM Production Ticket(ST) #11932 (Ticket Resolved): KYMMSENG - the decimal place need to show 4
Rashdan Hussin
09:22 PM Production Ticket(ST) #11932 (Support In Progress): KYMMSENG - the decimal place need to show 4
Rashdan Hussin

21/06/2024

04:32 PM Production Ticket(ST) #12063: KYMMSENG - duplicate INV for this
select * from txn_sales_order_header where org_id = 'kymmseng' order by created_date desc
select * from txn_sales_...
Rashdan Hussin

20/06/2024

06:36 PM Production Ticket(ST) #12063 (Escalated to Level 3): KYMMSENG - duplicate INV for this
select a.order_no, b.ord_dtl_id, b.created_date, b.updated_date, * from txn_sales_order_header a
inner join txn_sale...
Rashdan Hussin
04:40 PM Production Ticket(ST) #12063 (Support In Progress): KYMMSENG - duplicate INV for this
Hi @~ElaineKaw based on checking, we found no duplicate invoice or SO at backend. Now we are checking the reporting p... Rashdan Hussin
04:40 PM Production Ticket(ST) #12063 (Ticket Resolved): KYMMSENG - duplicate INV for this
@Cris Neoh MCC Hi, can help me check about this report ?duplicate INV for this
!345d5c1e-5577-4f2f-8b2f-013ae88eea...
Rashdan Hussin
 

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