Activity
From 13/06/2024 to 12/07/2024
12/07/2024
- 06:29 PM Production Ticket(ST) #12224 (Ticket Resolved): Suntory- SR03 TAB no product list show after clear and download data
- 06:27 PM Production Ticket(ST) #12224 (Support In Progress): Suntory- SR03 TAB no product list show after clear and download data
- 06:27 PM Production Ticket(ST) #12224 (Ticket Resolved): Suntory- SR03 TAB no product list show after clear and download data
- !WhatsApp%20Image%202024-07-12%20at%2016.53.28_14ad2faf.jpg!
- 11:51 AM Production Ticket(ST) #12089 (Ticket Resolved): Suntory - CN not in DMS JUNE 2024 - 20240625.xlsx
- 09:45 AM Production Ticket(ST) #11796: KYMMSENG - issue in mobile Good Return where once we edit the line item, the warehouse will become Null
- 20240712- Request Boon to perform another testing as tested fine from support side.
11/07/2024
- 07:12 PM Production Ticket(ST) #12218 (Ticket Resolved): KYMMSENG - invoice cannot be canceled
- 07:03 PM Production Ticket(ST) #12218 (Support In Progress): KYMMSENG - invoice cannot be canceled
- 07:01 PM Production Ticket(ST) #12218 (Ticket Resolved): KYMMSENG - invoice cannot be canceled
- @Cris Neoh MCC can help me check about this? The invoice cannot be canceled. It keeps loading when trying to cancel i...
- 06:59 PM Production Ticket(ST) #12207 (Pending Client Verification): KYMMSENG - system set 5% for all product but mobile side show 6% and 5%
- 06:57 PM Production Ticket(ST) #12207 (Support In Progress): KYMMSENG - system set 5% for all product but mobile side show 6% and 5%
- 01:01 PM Production Ticket(ST) #12207 (Ticket Resolved): KYMMSENG - system set 5% for all product but mobile side show 6% and 5%
- @Cris Neoh MCC hi, pls help me check about this promo code
system set 5% for all product but mobile side show 6% an... - 12:54 PM Production Ticket(ST) #12206 (Escalated to Level 3): KYMMSENG UAT - channel dropdown field in customer module does not display any data
- 12:51 PM Production Ticket(ST) #12206 (Support In Progress): KYMMSENG UAT - channel dropdown field in customer module does not display any data
- 12:51 PM Production Ticket(ST) #12206 (Ticket Resolved): KYMMSENG UAT - channel dropdown field in customer module does not display any data
- I also found the following issues during my testing in UAT environment:
-unable to upload transaction from mobile
-... - 12:49 PM Production Ticket(ST) #12205 (Escalated to Level 3): KYMMSENG UAT - unable to upload transaction from mobile
- 12:45 PM Production Ticket(ST) #12205 (Support In Progress): KYMMSENG UAT - unable to upload transaction from mobile
- 12:45 PM Production Ticket(ST) #12205 (Ticket Resolved): KYMMSENG UAT - unable to upload transaction from mobile
- I also found the following issues during my testing in UAT environment:
-unable to upload transaction from mobile
-... - 12:42 PM Production Ticket(ST) #12204 (Escalated to Level 3): KYMMSENG - customer created through customer import will not be qualified for the promotion
- 12:37 PM Production Ticket(ST) #12204 (Support In Progress): KYMMSENG - customer created through customer import will not be qualified for the promotion
- 12:36 PM Production Ticket(ST) #12204 (Ticket Resolved): KYMMSENG - customer created through customer import will not be qualified for the promotion
- I have finished testing this and found the following issue:
-customer created through customer import will not be qu... - 12:25 PM Production Ticket(ST) #12203 (Escalated to Level 3): KYMMSENG - duplicate so no
- 12:18 PM Production Ticket(ST) #12203 (Support In Progress): KYMMSENG - duplicate so no
- 12:17 PM Production Ticket(ST) #12203 (Ticket Resolved): KYMMSENG - duplicate so no
- @Cris Neoh MCC duplicate so no
pls help me check for this
!74981403-1f7a-4497-b6de-20363bb37d8c.jpg!
- 12:15 PM Production Ticket(ST) #12202 (Pending Client Feedback): KYMMSENG - Promotion Discount Amount and Percentage Not Tally
- Based on this issue, we notice the master promotion % was changed from 40% to 8% from backend, (after salesman downlo...
- 12:13 PM Production Ticket(ST) #12202 (Support In Progress): KYMMSENG - Promotion Discount Amount and Percentage Not Tally
- 12:13 PM Production Ticket(ST) #12202 (Ticket Resolved): KYMMSENG - Promotion Discount Amount and Percentage Not Tally
- Promotion Discount Amount and Percentage Not Tally
Invoice No: INKSMS002606-240710, Product Code: 14008403 - 12:10 PM Production Ticket(ST) #12201 (Escalated to Level 3): KYMMSENG - The icon is missing Warehouse setup
- 12:08 PM Production Ticket(ST) #12201 (Support In Progress): KYMMSENG - The icon is missing Warehouse setup
- 12:05 PM Production Ticket(ST) #12201 (Ticket Resolved): KYMMSENG - The icon is missing Warehouse setup
- Hi @Cris Neoh MCC The icon is missing Warehouse setup
!021b878c-63cc-4c20-9fa9-6242f85c2b30.jpg!
- 12:00 PM Production Ticket(ST) #12194 (Pending Client Feedback): KYMMSENG - item with discount percentage but no discount value
- The issue details:
Invoice no: INKSMS002566-240708, Product: 14008517
- Initial finding, seems the issue come from ... - 11:51 AM Production Ticket(ST) #12194 (Support In Progress): KYMMSENG - item with discount percentage but no discount value
10/07/2024
- 09:15 AM Production Ticket(ST) #12194 (Ticket Resolved): KYMMSENG - item with discount percentage but no discount value
- !WhatsApp%20Image%202024-07-09%20at%2012.28.34_492d1b6b.jpg!
- 08:03 AM Production Ticket(ST) #12176: @Mcc Cris esr can't check back so detail in tab, it keeps crashing and show no porduct list when check back this so
- Rashdan to follow with tech team
- 08:02 AM Production Ticket(ST) #12181 (Ticket Resolved): Suntory- @~Cris Neoh pls help to check about this, all customer setting is correct.
- 08:01 AM Production Ticket(ST) #12184: KYMMSENG - i have separate sheet that duplicate dms code for same customer. pls help me delete or inactive the duplicate customers without transactions
- Follow up with Cris whether to remove or not
09/07/2024
- 06:18 PM Production Ticket(ST) #12191 (Escalated to Level 3): SUNTORY - Customer Import Module Enhancement
- 06:11 PM Production Ticket(ST) #12191 (Support In Progress): SUNTORY - Customer Import Module Enhancement
- 06:11 PM Production Ticket(ST) #12191 (Escalated to Level 3): SUNTORY - Customer Import Module Enhancement
- Hi @Jann Yap MCC regarding the customer import module, we found that many our client have multiple salesman for one c...
- 11:47 AM Production Ticket(ST) #12184 (Pending Client Feedback): KYMMSENG - i have separate sheet that duplicate dms code for same customer. pls help me delete or inactive the duplicate customers without transactions
- Hi @Mcc Cris , regarding to the duplicate customer, we will proceed to remove after office hours (6pm). The concern i...
- 11:45 AM Production Ticket(ST) #12184 (Support In Progress): KYMMSENG - i have separate sheet that duplicate dms code for same customer. pls help me delete or inactive the duplicate customers without transactions
- 10:40 AM Production Ticket(ST) #12184 (Ticket Resolved): KYMMSENG - i have separate sheet that duplicate dms code for same customer. pls help me delete or inactive the duplicate customers without transactions
- 10:34 AM Production Ticket(ST) #12181 (Pending Client Verification): Suntory- @~Cris Neoh pls help to check about this, all customer setting is correct.
- 10:29 AM Production Ticket(ST) #12181 (Support In Progress): Suntory- @~Cris Neoh pls help to check about this, all customer setting is correct.
- 09:35 AM Production Ticket(ST) #12181 (Ticket Resolved): Suntory- @~Cris Neoh pls help to check about this, all customer setting is correct.
- !WhatsApp%20Image%202024-07-08%20at%2023.04.26_76558ef4.jpg!
!WhatsApp%20Image%202024-07-08%20at%2023.04.02_4ff2b62d...
08/07/2024
- 04:09 PM Production Ticket(ST) #12177 (Support In Progress): SUNTORY - load customer to preprod
- - import have issue
- customer become duplicate
- due to import sp checking by tenant id - 01:42 PM Production Ticket(ST) #12177 (Ticket Resolved): SUNTORY - load customer to preprod
- Hi Rashdan, can help load customer to preprod?
I have creared an organization for Massive Melaka
Login Details... - 10:59 AM Production Ticket(ST) #12176 (Escalated to Level 3): @Mcc Cris esr can't check back so detail in tab, it keeps crashing and show no porduct list when check back this so
- https://app.clickup.com/t/9018039480/TK-672
- 10:58 AM Production Ticket(ST) #12176 (Support In Progress): @Mcc Cris esr can't check back so detail in tab, it keeps crashing and show no porduct list when check back this so
- 10:48 AM Production Ticket(ST) #12176 (Ticket Resolved): @Mcc Cris esr can't check back so detail in tab, it keeps crashing and show no porduct list when check back this so
03/07/2024
- 10:07 PM Production Ticket(ST) #12145 (Ticket Resolved): SUNTORY - importing these customers into preprod environment
- 10:51 AM Production Ticket(ST) #12145 (Pending Client Verification): SUNTORY - importing these customers into preprod environment
02/07/2024
- 11:50 PM Production Ticket(ST) #12145 (Support In Progress): SUNTORY - importing these customers into preprod environment
- 05:39 PM Production Ticket(ST) #12145 (Ticket Resolved): SUNTORY - importing these customers into preprod environment
- Hi team, anyone can help importing these customers into preprod environment?
As most of these customers have 2 sa... - 05:17 PM Production Ticket(ST) #12089: Suntory - CN not in DMS JUNE 2024 - 20240625.xlsx
- Still no feedback from Suntory
- 11:38 AM Production Ticket(ST) #12085 (Ticket Resolved): Suntory- Missing INV in detail
- 09:55 AM Production Ticket(ST) #12085 (Support In Progress): Suntory- Missing INV in detail
- 10:51 AM Production Ticket(ST) #12083 (Ticket Resolved): KYMMSENG - after create new customer from add Customer module, then salesman value empty
- 10:50 AM Production Ticket(ST) #12063 (Ticket Resolved): KYMMSENG - duplicate INV for this
26/06/2024
- 09:27 PM Production Ticket(ST) #12105 (Ticket Resolved): KYMMSENG - help me set back to sale order
- 09:25 PM Production Ticket(ST) #12105 (Support In Progress): KYMMSENG - help me set back to sale order
- select * from txn_sales_order_header
where order_no like 'SOSR0300035[2-9]-240626' or order_no like 'SOSR0300036[0-... - 09:24 PM Production Ticket(ST) #12105 (Ticket Resolved): KYMMSENG - help me set back to sale order
- @Cris Neoh MCC sry, my clerk wrong press reject button for inv above when she doing approval, can help me set back to...
25/06/2024
- 04:46 PM Production Ticket(ST) #12083 (Monitoring): KYMMSENG - after create new customer from add Customer module, then salesman value empty
- 04:20 PM Production Ticket(ST) #12090 (Ticket Resolved): can't approve inv
- 11:53 AM Production Ticket(ST) #12090 (Pending Client Feedback): can't approve inv
- [11:49 am, 25/06/2024] Arif Ibrahim: Hi @~ElaineKaw , can u try to refresh the page and check again?
[11:50 am, 25/0... - 11:51 AM Production Ticket(ST) #12090 (Support In Progress): can't approve inv
- 11:51 AM Production Ticket(ST) #12090 (Assigned To): can't approve inv
- 11:50 AM Production Ticket(ST) #12090 (Ticket Resolved): can't approve inv
- 11:32 AM Production Ticket(ST) #12089 (Pending Client Feedback): Suntory - CN not in DMS JUNE 2024 - 20240625.xlsx
- Hi @~ElaineKaw , we find out that there is 10K discrepancies between ERP and DMS due to Credit Note only entry in ERP...
- 11:31 AM Production Ticket(ST) #12089 (Support In Progress): Suntory - CN not in DMS JUNE 2024 - 20240625.xlsx
- 11:30 AM Production Ticket(ST) #12089 (Ticket Resolved): Suntory - CN not in DMS JUNE 2024 - 20240625.xlsx
- !WhatsApp%20Image%202024-06-25%20at%2011.31.27_a79b25f7.jpg!
- 09:16 AM Production Ticket(ST) #12085 (Ticket Resolved): Suntory- Missing INV in detail
- !WhatsApp%20Image%202024-06-25%20at%2009.01.41_c8d250cb.jpg!
!WhatsApp%20Image%202024-06-25%20at%2009.01.43_799adda0...
23/06/2024
- 07:43 AM Production Ticket(ST) #12083 (Pending Client Feedback): KYMMSENG - after create new customer from add Customer module, then salesman value empty
- - Already test in production environment
- Found no issue to add new customer
- The salesman value didnt missing af... - 07:40 AM Production Ticket(ST) #12083 (Support In Progress): KYMMSENG - after create new customer from add Customer module, then salesman value empty
- 07:40 AM Production Ticket(ST) #12083 (Ticket Resolved): KYMMSENG - after create new customer from add Customer module, then salesman value empty
- HI support team, please log issue as user report after create new customer from add Customer module, then salesman va...
22/06/2024
- 09:23 PM Production Ticket(ST) #11932 (Ticket Resolved): KYMMSENG - the decimal place need to show 4
- 09:22 PM Production Ticket(ST) #11932 (Support In Progress): KYMMSENG - the decimal place need to show 4
21/06/2024
- 04:32 PM Production Ticket(ST) #12063: KYMMSENG - duplicate INV for this
- select * from txn_sales_order_header where org_id = 'kymmseng' order by created_date desc
select * from txn_sales_...
20/06/2024
- 06:36 PM Production Ticket(ST) #12063 (Escalated to Level 3): KYMMSENG - duplicate INV for this
- select a.order_no, b.ord_dtl_id, b.created_date, b.updated_date, * from txn_sales_order_header a
inner join txn_sale... - 04:40 PM Production Ticket(ST) #12063 (Support In Progress): KYMMSENG - duplicate INV for this
- Hi @~ElaineKaw based on checking, we found no duplicate invoice or SO at backend. Now we are checking the reporting p...
- 04:40 PM Production Ticket(ST) #12063 (Ticket Resolved): KYMMSENG - duplicate INV for this
- @Cris Neoh MCC Hi, can help me check about this report ?duplicate INV for this
!345d5c1e-5577-4f2f-8b2f-013ae88eea...
15/06/2024
- 11:10 PM Production Ticket(ST) #11796: KYMMSENG - issue in mobile Good Return where once we edit the line item, the warehouse will become Null
- - Clickup status: Trial
- 10:56 PM Production Ticket(ST) #11918 (Ticket Resolved): KYMMSENG - face to same issue, missing disc amount
- 10:55 PM Production Ticket(ST) #11918 (Pending Client Verification): KYMMSENG - face to same issue, missing disc amount
- 10:51 PM Production Ticket(ST) #11971 (Ticket Resolved): KYMMSENG - Bec 14+1 Promotion no same with bulletin
- 10:51 PM Production Ticket(ST) #11971 (Pending Client Verification): KYMMSENG - Bec 14+1 Promotion no same with bulletin
- 10:49 PM Production Ticket(ST) #11974 (Ticket Resolved): KYMMSENG - In tap don't have buy 1 ctn - 5% offer
- 10:48 PM Production Ticket(ST) #11974 (Pending Client Verification): KYMMSENG - In tap don't have buy 1 ctn - 5% offer
- 10:45 PM Production Ticket(ST) #11911 (Ticket Resolved): KYMMSENG - there is no sales files from KS as well as DMS
- 10:45 PM Production Ticket(ST) #11911 (Pending Client Verification): KYMMSENG - there is no sales files from KS as well as DMS
- 10:40 PM Production Ticket(ST) #11973 (Ticket Resolved): KYMMSENG - cannot create customer
- 10:40 PM Production Ticket(ST) #11973 (Pending Client Verification): KYMMSENG - cannot create customer
- 10:36 PM Production Ticket(ST) #11910 (Ticket Resolved): KYMMSENG - keep on receiving multiple emails
- 10:35 PM Production Ticket(ST) #11910 (Pending Client Verification): KYMMSENG - keep on receiving multiple emails
- 04:36 PM Production Ticket(ST) #11990 (Ticket Resolved): Suntory - Hi Team, user mentioned this sales order (SOSR03000198-240606) promotion is missing. Salesman got select promotion in tablet but when uploaded to web the promotion is missing.
- 04:25 PM Production Ticket(ST) #11994 (Pending Client Feedback): HI Support team, please log this issue as Kymm Seng user report found decimal point on Inventory module
- 04:24 PM Production Ticket(ST) #12002 (Ticket Resolved): Hi team, user mentioned that when salesman upload sales order from tablet, there are 8 items.
14/06/2024
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