Activity
From 10/06/2024 to 09/07/2024
09/07/2024
- 06:18 PM Production Ticket(ST) #12191 (Escalated to Level 3): SUNTORY - Customer Import Module Enhancement
- 06:11 PM Production Ticket(ST) #12191 (Support In Progress): SUNTORY - Customer Import Module Enhancement
- 06:11 PM Production Ticket(ST) #12191 (Escalated to Level 3): SUNTORY - Customer Import Module Enhancement
- Hi @Jann Yap MCC regarding the customer import module, we found that many our client have multiple salesman for one c...
- 11:47 AM Production Ticket(ST) #12184 (Pending Client Feedback): KYMMSENG - i have separate sheet that duplicate dms code for same customer. pls help me delete or inactive the duplicate customers without transactions
- Hi @Mcc Cris , regarding to the duplicate customer, we will proceed to remove after office hours (6pm). The concern i...
- 11:45 AM Production Ticket(ST) #12184 (Support In Progress): KYMMSENG - i have separate sheet that duplicate dms code for same customer. pls help me delete or inactive the duplicate customers without transactions
- 10:40 AM Production Ticket(ST) #12184 (Ticket Resolved): KYMMSENG - i have separate sheet that duplicate dms code for same customer. pls help me delete or inactive the duplicate customers without transactions
- 10:34 AM Production Ticket(ST) #12181 (Pending Client Verification): Suntory- @~Cris Neoh pls help to check about this, all customer setting is correct.
- 10:29 AM Production Ticket(ST) #12181 (Support In Progress): Suntory- @~Cris Neoh pls help to check about this, all customer setting is correct.
- 09:35 AM Production Ticket(ST) #12181 (Ticket Resolved): Suntory- @~Cris Neoh pls help to check about this, all customer setting is correct.
- !WhatsApp%20Image%202024-07-08%20at%2023.04.26_76558ef4.jpg!
!WhatsApp%20Image%202024-07-08%20at%2023.04.02_4ff2b62d...
08/07/2024
- 04:09 PM Production Ticket(ST) #12177 (Support In Progress): SUNTORY - load customer to preprod
- - import have issue
- customer become duplicate
- due to import sp checking by tenant id - 01:42 PM Production Ticket(ST) #12177 (Ticket Resolved): SUNTORY - load customer to preprod
- Hi Rashdan, can help load customer to preprod?
I have creared an organization for Massive Melaka
Login Details... - 10:59 AM Production Ticket(ST) #12176 (Escalated to Level 3): @Mcc Cris esr can't check back so detail in tab, it keeps crashing and show no porduct list when check back this so
- https://app.clickup.com/t/9018039480/TK-672
- 10:58 AM Production Ticket(ST) #12176 (Support In Progress): @Mcc Cris esr can't check back so detail in tab, it keeps crashing and show no porduct list when check back this so
- 10:48 AM Production Ticket(ST) #12176 (Ticket Resolved): @Mcc Cris esr can't check back so detail in tab, it keeps crashing and show no porduct list when check back this so
03/07/2024
- 10:07 PM Production Ticket(ST) #12145 (Ticket Resolved): SUNTORY - importing these customers into preprod environment
- 10:51 AM Production Ticket(ST) #12145 (Pending Client Verification): SUNTORY - importing these customers into preprod environment
02/07/2024
- 11:50 PM Production Ticket(ST) #12145 (Support In Progress): SUNTORY - importing these customers into preprod environment
- 05:39 PM Production Ticket(ST) #12145 (Ticket Resolved): SUNTORY - importing these customers into preprod environment
- Hi team, anyone can help importing these customers into preprod environment?
As most of these customers have 2 sa... - 05:17 PM Production Ticket(ST) #12089: Suntory - CN not in DMS JUNE 2024 - 20240625.xlsx
- Still no feedback from Suntory
- 11:38 AM Production Ticket(ST) #12085 (Ticket Resolved): Suntory- Missing INV in detail
- 09:55 AM Production Ticket(ST) #12085 (Support In Progress): Suntory- Missing INV in detail
- 10:51 AM Production Ticket(ST) #12083 (Ticket Resolved): KYMMSENG - after create new customer from add Customer module, then salesman value empty
- 10:50 AM Production Ticket(ST) #12063 (Ticket Resolved): KYMMSENG - duplicate INV for this
26/06/2024
- 09:27 PM Production Ticket(ST) #12105 (Ticket Resolved): KYMMSENG - help me set back to sale order
- 09:25 PM Production Ticket(ST) #12105 (Support In Progress): KYMMSENG - help me set back to sale order
- select * from txn_sales_order_header
where order_no like 'SOSR0300035[2-9]-240626' or order_no like 'SOSR0300036[0-... - 09:24 PM Production Ticket(ST) #12105 (Ticket Resolved): KYMMSENG - help me set back to sale order
- @Cris Neoh MCC sry, my clerk wrong press reject button for inv above when she doing approval, can help me set back to...
25/06/2024
- 04:46 PM Production Ticket(ST) #12083 (Monitoring): KYMMSENG - after create new customer from add Customer module, then salesman value empty
- 04:20 PM Production Ticket(ST) #12090 (Ticket Resolved): can't approve inv
- 11:53 AM Production Ticket(ST) #12090 (Pending Client Feedback): can't approve inv
- [11:49 am, 25/06/2024] Arif Ibrahim: Hi @~ElaineKaw , can u try to refresh the page and check again?
[11:50 am, 25/0... - 11:51 AM Production Ticket(ST) #12090 (Support In Progress): can't approve inv
- 11:51 AM Production Ticket(ST) #12090 (Assigned To): can't approve inv
- 11:50 AM Production Ticket(ST) #12090 (Ticket Resolved): can't approve inv
- 11:32 AM Production Ticket(ST) #12089 (Pending Client Feedback): Suntory - CN not in DMS JUNE 2024 - 20240625.xlsx
- Hi @~ElaineKaw , we find out that there is 10K discrepancies between ERP and DMS due to Credit Note only entry in ERP...
- 11:31 AM Production Ticket(ST) #12089 (Support In Progress): Suntory - CN not in DMS JUNE 2024 - 20240625.xlsx
- 11:30 AM Production Ticket(ST) #12089 (Ticket Resolved): Suntory - CN not in DMS JUNE 2024 - 20240625.xlsx
- !WhatsApp%20Image%202024-06-25%20at%2011.31.27_a79b25f7.jpg!
- 09:16 AM Production Ticket(ST) #12085 (Ticket Resolved): Suntory- Missing INV in detail
- !WhatsApp%20Image%202024-06-25%20at%2009.01.41_c8d250cb.jpg!
!WhatsApp%20Image%202024-06-25%20at%2009.01.43_799adda0...
23/06/2024
- 07:43 AM Production Ticket(ST) #12083 (Pending Client Feedback): KYMMSENG - after create new customer from add Customer module, then salesman value empty
- - Already test in production environment
- Found no issue to add new customer
- The salesman value didnt missing af... - 07:40 AM Production Ticket(ST) #12083 (Support In Progress): KYMMSENG - after create new customer from add Customer module, then salesman value empty
- 07:40 AM Production Ticket(ST) #12083 (Ticket Resolved): KYMMSENG - after create new customer from add Customer module, then salesman value empty
- HI support team, please log issue as user report after create new customer from add Customer module, then salesman va...
22/06/2024
- 09:23 PM Production Ticket(ST) #11932 (Ticket Resolved): KYMMSENG - the decimal place need to show 4
- 09:22 PM Production Ticket(ST) #11932 (Support In Progress): KYMMSENG - the decimal place need to show 4
21/06/2024
- 04:32 PM Production Ticket(ST) #12063: KYMMSENG - duplicate INV for this
- select * from txn_sales_order_header where org_id = 'kymmseng' order by created_date desc
select * from txn_sales_...
20/06/2024
- 06:36 PM Production Ticket(ST) #12063 (Escalated to Level 3): KYMMSENG - duplicate INV for this
- select a.order_no, b.ord_dtl_id, b.created_date, b.updated_date, * from txn_sales_order_header a
inner join txn_sale... - 04:40 PM Production Ticket(ST) #12063 (Support In Progress): KYMMSENG - duplicate INV for this
- Hi @~ElaineKaw based on checking, we found no duplicate invoice or SO at backend. Now we are checking the reporting p...
- 04:40 PM Production Ticket(ST) #12063 (Ticket Resolved): KYMMSENG - duplicate INV for this
- @Cris Neoh MCC Hi, can help me check about this report ?duplicate INV for this
!345d5c1e-5577-4f2f-8b2f-013ae88eea...
15/06/2024
- 11:10 PM Production Ticket(ST) #11796: KYMMSENG - issue in mobile Good Return where once we edit the line item, the warehouse will become Null
- - Clickup status: Trial
- 10:56 PM Production Ticket(ST) #11918 (Ticket Resolved): KYMMSENG - face to same issue, missing disc amount
- 10:55 PM Production Ticket(ST) #11918 (Pending Client Verification): KYMMSENG - face to same issue, missing disc amount
- 10:51 PM Production Ticket(ST) #11971 (Ticket Resolved): KYMMSENG - Bec 14+1 Promotion no same with bulletin
- 10:51 PM Production Ticket(ST) #11971 (Pending Client Verification): KYMMSENG - Bec 14+1 Promotion no same with bulletin
- 10:49 PM Production Ticket(ST) #11974 (Ticket Resolved): KYMMSENG - In tap don't have buy 1 ctn - 5% offer
- 10:48 PM Production Ticket(ST) #11974 (Pending Client Verification): KYMMSENG - In tap don't have buy 1 ctn - 5% offer
- 10:45 PM Production Ticket(ST) #11911 (Ticket Resolved): KYMMSENG - there is no sales files from KS as well as DMS
- 10:45 PM Production Ticket(ST) #11911 (Pending Client Verification): KYMMSENG - there is no sales files from KS as well as DMS
- 10:40 PM Production Ticket(ST) #11973 (Ticket Resolved): KYMMSENG - cannot create customer
- 10:40 PM Production Ticket(ST) #11973 (Pending Client Verification): KYMMSENG - cannot create customer
- 10:36 PM Production Ticket(ST) #11910 (Ticket Resolved): KYMMSENG - keep on receiving multiple emails
- 10:35 PM Production Ticket(ST) #11910 (Pending Client Verification): KYMMSENG - keep on receiving multiple emails
- 04:36 PM Production Ticket(ST) #11990 (Ticket Resolved): Suntory - Hi Team, user mentioned this sales order (SOSR03000198-240606) promotion is missing. Salesman got select promotion in tablet but when uploaded to web the promotion is missing.
- 04:25 PM Production Ticket(ST) #11994 (Pending Client Feedback): HI Support team, please log this issue as Kymm Seng user report found decimal point on Inventory module
- 04:24 PM Production Ticket(ST) #12002 (Ticket Resolved): Hi team, user mentioned that when salesman upload sales order from tablet, there are 8 items.
14/06/2024
12/06/2024
- 04:11 PM Production Ticket(ST) #12002 (Pending Client Feedback): Hi team, user mentioned that when salesman upload sales order from tablet, there are 8 items.
- 04:11 PM Production Ticket(ST) #12002 (Support In Progress): Hi team, user mentioned that when salesman upload sales order from tablet, there are 8 items.
- Hi Joe, kindly help to check with user the step for this one
- 09:07 AM Production Ticket(ST) #12002 (Ticket Resolved): Hi team, user mentioned that when salesman upload sales order from tablet, there are 8 items.
- !1.jpg!
before upload
!2.jpg!
!3.jpg!
After upload
[7:04 pm, 11/06/2024] Mcc Joe: Hi team, user mentioned th... - 04:10 PM Production Ticket(ST) #11990 (Pending Client Verification): Suntory - Hi Team, user mentioned this sales order (SOSR03000198-240606) promotion is missing. Salesman got select promotion in tablet but when uploaded to web the promotion is missing.
- 04:09 PM Production Ticket(ST) #11990 (Support In Progress): Suntory - Hi Team, user mentioned this sales order (SOSR03000198-240606) promotion is missing. Salesman got select promotion in tablet but when uploaded to web the promotion is missing.
- 09:03 AM Production Ticket(ST) #11994 (Support In Progress): HI Support team, please log this issue as Kymm Seng user report found decimal point on Inventory module
11/06/2024
- 06:30 PM Production Ticket(ST) #11990: Suntory - Hi Team, user mentioned this sales order (SOSR03000198-240606) promotion is missing. Salesman got select promotion in tablet but when uploaded to web the promotion is missing.
- --in di_table got promotion_ id
select * from di_mobile_txn_sales_orders where sales_orders_id= 'f2892860-81bb-45... - 06:29 PM Production Ticket(ST) #11990: Suntory - Hi Team, user mentioned this sales order (SOSR03000198-240606) promotion is missing. Salesman got select promotion in tablet but when uploaded to web the promotion is missing.
- hi @~Cris Neoh , Based on our checking from our side, we notice that all the setup for this promotion related tot t...
- 10:37 AM Production Ticket(ST) #11990: Suntory - Hi Team, user mentioned this sales order (SOSR03000198-240606) promotion is missing. Salesman got select promotion in tablet but when uploaded to web the promotion is missing.
- Waiting for user upload database
- 02:34 PM Production Ticket(ST) #11994 (Pending Client Feedback): HI Support team, please log this issue as Kymm Seng user report found decimal point on Inventory module
- !a5eac8cc-06c3-4a66-912b-87730562a524.jpg!
10/06/2024
- 06:51 PM Production Ticket(ST) #11973: KYMMSENG - cannot create customer
- For create new customer issue, joe already test in production and got no issue anymore. He will verify with elaine re...
- 06:49 PM Production Ticket(ST) #11963 (Ticket Resolved): KYMMSENG - today header and detail amount no tally
- [18:46, 10/06/2024] Rashdan Hussin: Hi team, boon already turned off the rounding at organization setup for kymmseng
... - 06:01 PM Production Ticket(ST) #11990 (Ticket Resolved): Suntory - Hi Team, user mentioned this sales order (SOSR03000198-240606) promotion is missing. Salesman got select promotion in tablet but when uploaded to web the promotion is missing.
- 03:13 PM Production Ticket(ST) #11970 (Ticket Resolved): KYMMSENG - No promotion list
- 03:01 PM Production Ticket(ST) #11975 (Ticket Resolved): 30165936 this customer no have product list
- 02:51 PM Production Ticket(ST) #11972 (Ticket Resolved): KYMMSENG - customer is created manually in web but today it is missing
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