Activity
From 02/06/2024 to 01/07/2024
26/06/2024
- 09:27 PM Production Ticket(ST) #12105 (Ticket Resolved): KYMMSENG - help me set back to sale order
- 09:25 PM Production Ticket(ST) #12105 (Support In Progress): KYMMSENG - help me set back to sale order
- select * from txn_sales_order_header
where order_no like 'SOSR0300035[2-9]-240626' or order_no like 'SOSR0300036[0-... - 09:24 PM Production Ticket(ST) #12105 (Ticket Resolved): KYMMSENG - help me set back to sale order
- @Cris Neoh MCC sry, my clerk wrong press reject button for inv above when she doing approval, can help me set back to...
25/06/2024
- 04:46 PM Production Ticket(ST) #12083 (Monitoring): KYMMSENG - after create new customer from add Customer module, then salesman value empty
- 04:20 PM Production Ticket(ST) #12090 (Ticket Resolved): can't approve inv
- 11:53 AM Production Ticket(ST) #12090 (Pending Client Feedback): can't approve inv
- [11:49 am, 25/06/2024] Arif Ibrahim: Hi @~ElaineKaw , can u try to refresh the page and check again?
[11:50 am, 25/0... - 11:51 AM Production Ticket(ST) #12090 (Support In Progress): can't approve inv
- 11:51 AM Production Ticket(ST) #12090 (Assigned To): can't approve inv
- 11:50 AM Production Ticket(ST) #12090 (Ticket Resolved): can't approve inv
- 11:32 AM Production Ticket(ST) #12089 (Pending Client Feedback): Suntory - CN not in DMS JUNE 2024 - 20240625.xlsx
- Hi @~ElaineKaw , we find out that there is 10K discrepancies between ERP and DMS due to Credit Note only entry in ERP...
- 11:31 AM Production Ticket(ST) #12089 (Support In Progress): Suntory - CN not in DMS JUNE 2024 - 20240625.xlsx
- 11:30 AM Production Ticket(ST) #12089 (Ticket Resolved): Suntory - CN not in DMS JUNE 2024 - 20240625.xlsx
- !WhatsApp%20Image%202024-06-25%20at%2011.31.27_a79b25f7.jpg!
- 09:16 AM Production Ticket(ST) #12085 (Ticket Resolved): Suntory- Missing INV in detail
- !WhatsApp%20Image%202024-06-25%20at%2009.01.41_c8d250cb.jpg!
!WhatsApp%20Image%202024-06-25%20at%2009.01.43_799adda0...
23/06/2024
- 07:43 AM Production Ticket(ST) #12083 (Pending Client Feedback): KYMMSENG - after create new customer from add Customer module, then salesman value empty
- - Already test in production environment
- Found no issue to add new customer
- The salesman value didnt missing af... - 07:40 AM Production Ticket(ST) #12083 (Support In Progress): KYMMSENG - after create new customer from add Customer module, then salesman value empty
- 07:40 AM Production Ticket(ST) #12083 (Ticket Resolved): KYMMSENG - after create new customer from add Customer module, then salesman value empty
- HI support team, please log issue as user report after create new customer from add Customer module, then salesman va...
22/06/2024
- 09:23 PM Production Ticket(ST) #11932 (Ticket Resolved): KYMMSENG - the decimal place need to show 4
- 09:22 PM Production Ticket(ST) #11932 (Support In Progress): KYMMSENG - the decimal place need to show 4
21/06/2024
- 04:32 PM Production Ticket(ST) #12063: KYMMSENG - duplicate INV for this
- select * from txn_sales_order_header where org_id = 'kymmseng' order by created_date desc
select * from txn_sales_...
20/06/2024
- 06:36 PM Production Ticket(ST) #12063 (Escalated to Level 3): KYMMSENG - duplicate INV for this
- select a.order_no, b.ord_dtl_id, b.created_date, b.updated_date, * from txn_sales_order_header a
inner join txn_sale... - 04:40 PM Production Ticket(ST) #12063 (Support In Progress): KYMMSENG - duplicate INV for this
- Hi @~ElaineKaw based on checking, we found no duplicate invoice or SO at backend. Now we are checking the reporting p...
- 04:40 PM Production Ticket(ST) #12063 (Ticket Resolved): KYMMSENG - duplicate INV for this
- @Cris Neoh MCC Hi, can help me check about this report ?duplicate INV for this
!345d5c1e-5577-4f2f-8b2f-013ae88eea...
15/06/2024
- 11:10 PM Production Ticket(ST) #11796: KYMMSENG - issue in mobile Good Return where once we edit the line item, the warehouse will become Null
- - Clickup status: Trial
- 10:56 PM Production Ticket(ST) #11918 (Ticket Resolved): KYMMSENG - face to same issue, missing disc amount
- 10:55 PM Production Ticket(ST) #11918 (Pending Client Verification): KYMMSENG - face to same issue, missing disc amount
- 10:51 PM Production Ticket(ST) #11971 (Ticket Resolved): KYMMSENG - Bec 14+1 Promotion no same with bulletin
- 10:51 PM Production Ticket(ST) #11971 (Pending Client Verification): KYMMSENG - Bec 14+1 Promotion no same with bulletin
- 10:49 PM Production Ticket(ST) #11974 (Ticket Resolved): KYMMSENG - In tap don't have buy 1 ctn - 5% offer
- 10:48 PM Production Ticket(ST) #11974 (Pending Client Verification): KYMMSENG - In tap don't have buy 1 ctn - 5% offer
- 10:45 PM Production Ticket(ST) #11911 (Ticket Resolved): KYMMSENG - there is no sales files from KS as well as DMS
- 10:45 PM Production Ticket(ST) #11911 (Pending Client Verification): KYMMSENG - there is no sales files from KS as well as DMS
- 10:40 PM Production Ticket(ST) #11973 (Ticket Resolved): KYMMSENG - cannot create customer
- 10:40 PM Production Ticket(ST) #11973 (Pending Client Verification): KYMMSENG - cannot create customer
- 10:36 PM Production Ticket(ST) #11910 (Ticket Resolved): KYMMSENG - keep on receiving multiple emails
- 10:35 PM Production Ticket(ST) #11910 (Pending Client Verification): KYMMSENG - keep on receiving multiple emails
- 04:36 PM Production Ticket(ST) #11990 (Ticket Resolved): Suntory - Hi Team, user mentioned this sales order (SOSR03000198-240606) promotion is missing. Salesman got select promotion in tablet but when uploaded to web the promotion is missing.
- 04:25 PM Production Ticket(ST) #11994 (Pending Client Feedback): HI Support team, please log this issue as Kymm Seng user report found decimal point on Inventory module
- 04:24 PM Production Ticket(ST) #12002 (Ticket Resolved): Hi team, user mentioned that when salesman upload sales order from tablet, there are 8 items.
14/06/2024
12/06/2024
- 04:11 PM Production Ticket(ST) #12002 (Pending Client Feedback): Hi team, user mentioned that when salesman upload sales order from tablet, there are 8 items.
- 04:11 PM Production Ticket(ST) #12002 (Support In Progress): Hi team, user mentioned that when salesman upload sales order from tablet, there are 8 items.
- Hi Joe, kindly help to check with user the step for this one
- 09:07 AM Production Ticket(ST) #12002 (Ticket Resolved): Hi team, user mentioned that when salesman upload sales order from tablet, there are 8 items.
- !1.jpg!
before upload
!2.jpg!
!3.jpg!
After upload
[7:04 pm, 11/06/2024] Mcc Joe: Hi team, user mentioned th... - 04:10 PM Production Ticket(ST) #11990 (Pending Client Verification): Suntory - Hi Team, user mentioned this sales order (SOSR03000198-240606) promotion is missing. Salesman got select promotion in tablet but when uploaded to web the promotion is missing.
- 04:09 PM Production Ticket(ST) #11990 (Support In Progress): Suntory - Hi Team, user mentioned this sales order (SOSR03000198-240606) promotion is missing. Salesman got select promotion in tablet but when uploaded to web the promotion is missing.
- 09:03 AM Production Ticket(ST) #11994 (Support In Progress): HI Support team, please log this issue as Kymm Seng user report found decimal point on Inventory module
11/06/2024
- 06:30 PM Production Ticket(ST) #11990: Suntory - Hi Team, user mentioned this sales order (SOSR03000198-240606) promotion is missing. Salesman got select promotion in tablet but when uploaded to web the promotion is missing.
- --in di_table got promotion_ id
select * from di_mobile_txn_sales_orders where sales_orders_id= 'f2892860-81bb-45... - 06:29 PM Production Ticket(ST) #11990: Suntory - Hi Team, user mentioned this sales order (SOSR03000198-240606) promotion is missing. Salesman got select promotion in tablet but when uploaded to web the promotion is missing.
- hi @~Cris Neoh , Based on our checking from our side, we notice that all the setup for this promotion related tot t...
- 10:37 AM Production Ticket(ST) #11990: Suntory - Hi Team, user mentioned this sales order (SOSR03000198-240606) promotion is missing. Salesman got select promotion in tablet but when uploaded to web the promotion is missing.
- Waiting for user upload database
- 02:34 PM Production Ticket(ST) #11994 (Pending Client Feedback): HI Support team, please log this issue as Kymm Seng user report found decimal point on Inventory module
- !a5eac8cc-06c3-4a66-912b-87730562a524.jpg!
10/06/2024
- 06:51 PM Production Ticket(ST) #11973: KYMMSENG - cannot create customer
- For create new customer issue, joe already test in production and got no issue anymore. He will verify with elaine re...
- 06:49 PM Production Ticket(ST) #11963 (Ticket Resolved): KYMMSENG - today header and detail amount no tally
- [18:46, 10/06/2024] Rashdan Hussin: Hi team, boon already turned off the rounding at organization setup for kymmseng
... - 06:01 PM Production Ticket(ST) #11990 (Ticket Resolved): Suntory - Hi Team, user mentioned this sales order (SOSR03000198-240606) promotion is missing. Salesman got select promotion in tablet but when uploaded to web the promotion is missing.
- 03:13 PM Production Ticket(ST) #11970 (Ticket Resolved): KYMMSENG - No promotion list
- 03:01 PM Production Ticket(ST) #11975 (Ticket Resolved): 30165936 this customer no have product list
- 02:51 PM Production Ticket(ST) #11972 (Ticket Resolved): KYMMSENG - customer is created manually in web but today it is missing
09/06/2024
- 10:03 PM Production Ticket(ST) #11963: KYMMSENG - today header and detail amount no tally
- currently details is correct. Joe already requested user to follow details amount.
Plan: Joe will request datanory t... - 01:05 PM Production Ticket(ST) #11963 (Pending Client Verification): KYMMSENG - today header and detail amount no tally
select 850.50
+ 1540.85
+ 33.30
+ 350.75
+ 1030.55
+ 137.95
+ 850.50
SELECT * FROM
(
select h.invoice...- 02:29 PM Production Ticket(ST) #11936 (Ticket Resolved): @Mcc Cris pls help to check upload error
- 02:28 PM Production Ticket(ST) #11938 (Ticket Resolved): @Mcc Cris pls help me check balance warehouse inventory. The qty available show 0 for all product brand
- 02:24 PM Production Ticket(ST) #11947 (Ticket Resolved): Suntory- Hi Team, user did customer import to import 3 customers but only 1 customer is successfully imported.
- 01:09 PM Production Ticket(ST) #11947 (Pending Client Verification): Suntory- Hi Team, user did customer import to import 3 customers but only 1 customer is successfully imported.
- 01:06 PM Production Ticket(ST) #11947 (Escalated to Level 3): Suntory- Hi Team, user did customer import to import 3 customers but only 1 customer is successfully imported.
- 01:05 PM Production Ticket(ST) #11947 (Support In Progress): Suntory- Hi Team, user did customer import to import 3 customers but only 1 customer is successfully imported.
- 01:29 PM Production Ticket(ST) #11975 (Pending Client Verification): 30165936 this customer no have product list
- 01:28 PM Production Ticket(ST) #11975 (Support In Progress): 30165936 this customer no have product list
- 01:26 PM Production Ticket(ST) #11975 (Ticket Resolved): 30165936 this customer no have product list
- 01:25 PM Production Ticket(ST) #11974 (Pending Client Feedback): KYMMSENG - In tap don't have buy 1 ctn - 5% offer
- @~Jess Liew / @~YNWA kindly help to provide the promotion name
- 01:23 PM Production Ticket(ST) #11974 (Support In Progress): KYMMSENG - In tap don't have buy 1 ctn - 5% offer
- 01:22 PM Production Ticket(ST) #11974 (Ticket Resolved): KYMMSENG - In tap don't have buy 1 ctn - 5% offer
- 01:18 PM Production Ticket(ST) #11971 (Pending Client Feedback): KYMMSENG - Bec 14+1 Promotion no same with bulletin
- bulletin promo issue - request Jim / Jess to check
- 01:18 PM Production Ticket(ST) #11971 (Support In Progress): KYMMSENG - Bec 14+1 Promotion no same with bulletin
- 01:11 PM Production Ticket(ST) #11973 (Escalated to Level 3): KYMMSENG - cannot create customer
- customer creation not function - (as tested, currently trial is working fine. plan to move customer creation from tri...
- 12:58 PM Production Ticket(ST) #11973 (Support In Progress): KYMMSENG - cannot create customer
- customer creation not function - (as tested, currently trial is working fine. plan to move customer creation from tri...
- 01:10 PM Production Ticket(ST) #11958 (Pending Client Verification): Kymmseng- Hi Team, need help import these customer into DMS for Kymm Seng as user encounter issue with Customer Import module (reported yesterday)
- 01:09 PM Production Ticket(ST) #11958 (Support In Progress): Kymmseng- Hi Team, need help import these customer into DMS for Kymm Seng as user encounter issue with Customer Import module (reported yesterday)
- 01:01 PM Production Ticket(ST) #11972 (Pending Client Verification): KYMMSENG - customer is created manually in web but today it is missing
- 12:57 PM Production Ticket(ST) #11970 (Pending Client Verification): KYMMSENG - No promotion list
08/06/2024
- 07:26 PM Production Ticket(ST) #11973 (Ticket Resolved): KYMMSENG - cannot create customer
- Hi team, user mentioned cannot create customer, can check on this first?
- 07:17 PM Production Ticket(ST) #11972 (Support In Progress): KYMMSENG - customer is created manually in web but today it is missing
- select * from customer where customer_name like '%solehah binti omar%'
select * from customer_at where customer_name... - 07:09 PM Production Ticket(ST) #11972 (Ticket Resolved): KYMMSENG - customer is created manually in web but today it is missing
- Hi Team, kymm seng report last week this customer is created manually in web but today it is missing. Please help to ...
- 07:02 PM Production Ticket(ST) #11971 (Ticket Resolved): KYMMSENG - Bec 14+1 Promotion no same with bulletin
- Bec 14+1 Promotion no same with bulletin
!3a7c0844-1187-47a5-8dc8-caf3429dba94.jpg!
- 06:56 PM Production Ticket(ST) #11970 (Support In Progress): KYMMSENG - No promotion list
- select * from customer where customer_name like '%QNSA IKHLAS ENTERPRISE%'
--have two customer code
--user report f... - 06:49 PM Production Ticket(ST) #11970 (Ticket Resolved): KYMMSENG - No promotion list
- 30168010 - QNSA IKHLAS ENTERPRISE
No promotion list
!36b22a4f-2651-4644-9875-c2ebc37eb6c7.jpg!
- 06:39 PM Production Ticket(ST) #11963 (Support In Progress): KYMMSENG - today header and detail amount no tally
- select * from txn_invoice_history_header where invoice_no = 'INKSMS001218-240607'
--850.50
select * from txn_invo...
07/06/2024
- 06:41 PM Production Ticket(ST) #11963 (Ticket Resolved): KYMMSENG - today header and detail amount no tally
- !WhatsApp%20Image%202024-06-07%20at%2018.40.13_3e08566a.jpg!
!WhatsApp%20Image%202024-06-07%20at%2018.40.13_fce8a944... - 02:57 PM Production Ticket(ST) #11958 (Ticket Resolved): Kymmseng- Hi Team, need help import these customer into DMS for Kymm Seng as user encounter issue with Customer Import module (reported yesterday)
- 12:34 PM Production Ticket(ST) #11953 (Ticket Resolved): Suntory- Morning team, user report missing promotion on both SO and invoice after SO approved, please help to check all the 6th June order and I'm getting user to provide 1 SO as sample
- 12:32 PM Production Ticket(ST) #11953 (Support In Progress): Suntory- Morning team, user report missing promotion on both SO and invoice after SO approved, please help to check all the 6th June order and I'm getting user to provide 1 SO as sample
- 11:44 AM Production Ticket(ST) #11953: Suntory- Morning team, user report missing promotion on both SO and invoice after SO approved, please help to check all the 6th June order and I'm getting user to provide 1 SO as sample
- Hi arif as we check from our side this report has been resolved previously but this is keep repeating again. develope...
- 09:16 AM Production Ticket(ST) #11953 (Ticket Resolved): Suntory- Morning team, user report missing promotion on both SO and invoice after SO approved, please help to check all the 6th June order and I'm getting user to provide 1 SO as sample
- @Rashdan Hussin MCC please log issue
The issue is SR05 based on user feedback
06/06/2024
- 06:29 PM Production Ticket(ST) #11947 (Ticket Resolved): Suntory- Hi Team, user did customer import to import 3 customers but only 1 customer is successfully imported.
- Hi Team, user did customer import to import 3 customers but only 1 customer is successfully imported.
Validation s... - 10:31 AM Production Ticket(ST) #11938 (Pending Client Verification): @Mcc Cris pls help me check balance warehouse inventory. The qty available show 0 for all product brand
- 10:29 AM Production Ticket(ST) #11938 (Support In Progress): @Mcc Cris pls help me check balance warehouse inventory. The qty available show 0 for all product brand
- 10:29 AM Production Ticket(ST) #11938 (Ticket Resolved): @Mcc Cris pls help me check balance warehouse inventory. The qty available show 0 for all product brand
- @Mcc Cris pls help me check balance warehouse inventory. The qty available show 0 for all product brand.
And bal for... - 10:22 AM Production Ticket(ST) #11936 (Pending Client Verification): @Mcc Cris pls help to check upload error
- 10:20 AM Production Ticket(ST) #11936 (Support In Progress): @Mcc Cris pls help to check upload error
- 10:20 AM Production Ticket(ST) #11936 (Ticket Resolved): @Mcc Cris pls help to check upload error
- !suntory%201.jpg!
05/06/2024
- 07:02 PM Production Ticket(ST) #11918 (Escalated to Level 3): KYMMSENG - face to same issue, missing disc amount
- - Need to get update from tech team
- 06:53 PM Production Ticket(ST) #11932 (Escalated to Level 3): KYMMSENG - the decimal place need to show 4
- currently the fix is at mobile uat and requires new mobile release, for temporary fix, will recalculate the mprice fr...
- 06:52 PM Production Ticket(ST) #11932 (Support In Progress): KYMMSENG - the decimal place need to show 4
- 06:47 PM Production Ticket(ST) #11932 (Ticket Resolved): KYMMSENG - the decimal place need to show 4
- 14006919
14006931
14007266
14007271
14008192
14008193
14008402
14008403
code above if can the decimal place n... - 06:42 PM Production Ticket(ST) #11920 (Ticket Resolved): KYMMSENG - good return error
- !d6612ab0-46b9-4d79-9faf-cde5e0994f67.jpg!
- 06:39 PM Production Ticket(ST) #11920 (Support In Progress): KYMMSENG - good return error
04/06/2024
- 06:53 PM Production Ticket(ST) #11920 (Ticket Resolved): KYMMSENG - good return error
- good return error
refer to this no. GRKSMS000012-240604
Another issue reported during Good Return Approval @Rashdan... - 06:42 PM Production Ticket(ST) #11918 (Support In Progress): KYMMSENG - face to same issue, missing disc amount
- --//-----------------------------------------check invoices that having promo issues --------------------------------...
- 06:41 PM Production Ticket(ST) #11918 (Ticket Resolved): KYMMSENG - face to same issue, missing disc amount
- face to same issue, missing disc amount
Hi @Arif MCC @Rashdan Hussin the same issue happened for these yesterday inv... - 06:37 PM Production Ticket(ST) #11643 (Ticket Resolved): SUNTORY - block certain URL in android enterprise
- - Bernice already verify that user can only browse kymmseng erp in mozila firefox.
03/06/2024
- 10:18 PM Production Ticket(ST) #11911 (Escalated to Level 3): KYMMSENG - there is no sales files from KS as well as DMS
- 10:17 PM Production Ticket(ST) #11911 (Support In Progress): KYMMSENG - there is no sales files from KS as well as DMS
- 10:16 PM Production Ticket(ST) #11911 (Ticket Resolved): KYMMSENG - there is no sales files from KS as well as DMS
- Please be noted there is no sales files from KS as well as DMS
@Rashdan Hussin this is 2nd issue regarding integrati... - 10:09 PM Production Ticket(ST) #11910 (Escalated to Level 3): KYMMSENG - keep on receiving multiple emails
- 10:09 PM Production Ticket(ST) #11910 (Support In Progress): KYMMSENG - keep on receiving multiple emails
- 10:08 PM Production Ticket(ST) #11910 (Ticket Resolved): KYMMSENG - keep on receiving multiple emails
- @Cris Neoh MCC & @Joe MCC something wrong with integration engine . I keep on receiving multiple emails .
For past 2...
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