Activity
From 11/05/2024 to 09/06/2024
09/06/2024
- 10:03 PM Production Ticket(ST) #11963: KYMMSENG - today header and detail amount no tally
- currently details is correct. Joe already requested user to follow details amount.
Plan: Joe will request datanory t... - 01:05 PM Production Ticket(ST) #11963 (Pending Client Verification): KYMMSENG - today header and detail amount no tally
select 850.50
+ 1540.85
+ 33.30
+ 350.75
+ 1030.55
+ 137.95
+ 850.50
SELECT * FROM
(
select h.invoice...- 02:29 PM Production Ticket(ST) #11936 (Ticket Resolved): @Mcc Cris pls help to check upload error
- 02:28 PM Production Ticket(ST) #11938 (Ticket Resolved): @Mcc Cris pls help me check balance warehouse inventory. The qty available show 0 for all product brand
- 02:24 PM Production Ticket(ST) #11947 (Ticket Resolved): Suntory- Hi Team, user did customer import to import 3 customers but only 1 customer is successfully imported.
- 01:09 PM Production Ticket(ST) #11947 (Pending Client Verification): Suntory- Hi Team, user did customer import to import 3 customers but only 1 customer is successfully imported.
- 01:06 PM Production Ticket(ST) #11947 (Escalated to Level 3): Suntory- Hi Team, user did customer import to import 3 customers but only 1 customer is successfully imported.
- 01:05 PM Production Ticket(ST) #11947 (Support In Progress): Suntory- Hi Team, user did customer import to import 3 customers but only 1 customer is successfully imported.
- 01:29 PM Production Ticket(ST) #11975 (Pending Client Verification): 30165936 this customer no have product list
- 01:28 PM Production Ticket(ST) #11975 (Support In Progress): 30165936 this customer no have product list
- 01:26 PM Production Ticket(ST) #11975 (Ticket Resolved): 30165936 this customer no have product list
- 01:25 PM Production Ticket(ST) #11974 (Pending Client Feedback): KYMMSENG - In tap don't have buy 1 ctn - 5% offer
- @~Jess Liew / @~YNWA kindly help to provide the promotion name
- 01:23 PM Production Ticket(ST) #11974 (Support In Progress): KYMMSENG - In tap don't have buy 1 ctn - 5% offer
- 01:22 PM Production Ticket(ST) #11974 (Ticket Resolved): KYMMSENG - In tap don't have buy 1 ctn - 5% offer
- 01:18 PM Production Ticket(ST) #11971 (Pending Client Feedback): KYMMSENG - Bec 14+1 Promotion no same with bulletin
- bulletin promo issue - request Jim / Jess to check
- 01:18 PM Production Ticket(ST) #11971 (Support In Progress): KYMMSENG - Bec 14+1 Promotion no same with bulletin
- 01:11 PM Production Ticket(ST) #11973 (Escalated to Level 3): KYMMSENG - cannot create customer
- customer creation not function - (as tested, currently trial is working fine. plan to move customer creation from tri...
- 12:58 PM Production Ticket(ST) #11973 (Support In Progress): KYMMSENG - cannot create customer
- customer creation not function - (as tested, currently trial is working fine. plan to move customer creation from tri...
- 01:10 PM Production Ticket(ST) #11958 (Pending Client Verification): Kymmseng- Hi Team, need help import these customer into DMS for Kymm Seng as user encounter issue with Customer Import module (reported yesterday)
- 01:09 PM Production Ticket(ST) #11958 (Support In Progress): Kymmseng- Hi Team, need help import these customer into DMS for Kymm Seng as user encounter issue with Customer Import module (reported yesterday)
- 01:01 PM Production Ticket(ST) #11972 (Pending Client Verification): KYMMSENG - customer is created manually in web but today it is missing
- 12:57 PM Production Ticket(ST) #11970 (Pending Client Verification): KYMMSENG - No promotion list
08/06/2024
- 07:26 PM Production Ticket(ST) #11973 (Ticket Resolved): KYMMSENG - cannot create customer
- Hi team, user mentioned cannot create customer, can check on this first?
- 07:17 PM Production Ticket(ST) #11972 (Support In Progress): KYMMSENG - customer is created manually in web but today it is missing
- select * from customer where customer_name like '%solehah binti omar%'
select * from customer_at where customer_name... - 07:09 PM Production Ticket(ST) #11972 (Ticket Resolved): KYMMSENG - customer is created manually in web but today it is missing
- Hi Team, kymm seng report last week this customer is created manually in web but today it is missing. Please help to ...
- 07:02 PM Production Ticket(ST) #11971 (Ticket Resolved): KYMMSENG - Bec 14+1 Promotion no same with bulletin
- Bec 14+1 Promotion no same with bulletin
!3a7c0844-1187-47a5-8dc8-caf3429dba94.jpg!
- 06:56 PM Production Ticket(ST) #11970 (Support In Progress): KYMMSENG - No promotion list
- select * from customer where customer_name like '%QNSA IKHLAS ENTERPRISE%'
--have two customer code
--user report f... - 06:49 PM Production Ticket(ST) #11970 (Ticket Resolved): KYMMSENG - No promotion list
- 30168010 - QNSA IKHLAS ENTERPRISE
No promotion list
!36b22a4f-2651-4644-9875-c2ebc37eb6c7.jpg!
- 06:39 PM Production Ticket(ST) #11963 (Support In Progress): KYMMSENG - today header and detail amount no tally
- select * from txn_invoice_history_header where invoice_no = 'INKSMS001218-240607'
--850.50
select * from txn_invo...
07/06/2024
- 06:41 PM Production Ticket(ST) #11963 (Ticket Resolved): KYMMSENG - today header and detail amount no tally
- !WhatsApp%20Image%202024-06-07%20at%2018.40.13_3e08566a.jpg!
!WhatsApp%20Image%202024-06-07%20at%2018.40.13_fce8a944... - 02:57 PM Production Ticket(ST) #11958 (Ticket Resolved): Kymmseng- Hi Team, need help import these customer into DMS for Kymm Seng as user encounter issue with Customer Import module (reported yesterday)
- 12:34 PM Production Ticket(ST) #11953 (Ticket Resolved): Suntory- Morning team, user report missing promotion on both SO and invoice after SO approved, please help to check all the 6th June order and I'm getting user to provide 1 SO as sample
- 12:32 PM Production Ticket(ST) #11953 (Support In Progress): Suntory- Morning team, user report missing promotion on both SO and invoice after SO approved, please help to check all the 6th June order and I'm getting user to provide 1 SO as sample
- 11:44 AM Production Ticket(ST) #11953: Suntory- Morning team, user report missing promotion on both SO and invoice after SO approved, please help to check all the 6th June order and I'm getting user to provide 1 SO as sample
- Hi arif as we check from our side this report has been resolved previously but this is keep repeating again. develope...
- 09:16 AM Production Ticket(ST) #11953 (Ticket Resolved): Suntory- Morning team, user report missing promotion on both SO and invoice after SO approved, please help to check all the 6th June order and I'm getting user to provide 1 SO as sample
- @Rashdan Hussin MCC please log issue
The issue is SR05 based on user feedback
06/06/2024
- 06:29 PM Production Ticket(ST) #11947 (Ticket Resolved): Suntory- Hi Team, user did customer import to import 3 customers but only 1 customer is successfully imported.
- Hi Team, user did customer import to import 3 customers but only 1 customer is successfully imported.
Validation s... - 10:31 AM Production Ticket(ST) #11938 (Pending Client Verification): @Mcc Cris pls help me check balance warehouse inventory. The qty available show 0 for all product brand
- 10:29 AM Production Ticket(ST) #11938 (Support In Progress): @Mcc Cris pls help me check balance warehouse inventory. The qty available show 0 for all product brand
- 10:29 AM Production Ticket(ST) #11938 (Ticket Resolved): @Mcc Cris pls help me check balance warehouse inventory. The qty available show 0 for all product brand
- @Mcc Cris pls help me check balance warehouse inventory. The qty available show 0 for all product brand.
And bal for... - 10:22 AM Production Ticket(ST) #11936 (Pending Client Verification): @Mcc Cris pls help to check upload error
- 10:20 AM Production Ticket(ST) #11936 (Support In Progress): @Mcc Cris pls help to check upload error
- 10:20 AM Production Ticket(ST) #11936 (Ticket Resolved): @Mcc Cris pls help to check upload error
- !suntory%201.jpg!
05/06/2024
- 07:02 PM Production Ticket(ST) #11918 (Escalated to Level 3): KYMMSENG - face to same issue, missing disc amount
- - Need to get update from tech team
- 06:53 PM Production Ticket(ST) #11932 (Escalated to Level 3): KYMMSENG - the decimal place need to show 4
- currently the fix is at mobile uat and requires new mobile release, for temporary fix, will recalculate the mprice fr...
- 06:52 PM Production Ticket(ST) #11932 (Support In Progress): KYMMSENG - the decimal place need to show 4
- 06:47 PM Production Ticket(ST) #11932 (Ticket Resolved): KYMMSENG - the decimal place need to show 4
- 14006919
14006931
14007266
14007271
14008192
14008193
14008402
14008403
code above if can the decimal place n... - 06:42 PM Production Ticket(ST) #11920 (Ticket Resolved): KYMMSENG - good return error
- !d6612ab0-46b9-4d79-9faf-cde5e0994f67.jpg!
- 06:39 PM Production Ticket(ST) #11920 (Support In Progress): KYMMSENG - good return error
04/06/2024
- 06:53 PM Production Ticket(ST) #11920 (Ticket Resolved): KYMMSENG - good return error
- good return error
refer to this no. GRKSMS000012-240604
Another issue reported during Good Return Approval @Rashdan... - 06:42 PM Production Ticket(ST) #11918 (Support In Progress): KYMMSENG - face to same issue, missing disc amount
- --//-----------------------------------------check invoices that having promo issues --------------------------------...
- 06:41 PM Production Ticket(ST) #11918 (Ticket Resolved): KYMMSENG - face to same issue, missing disc amount
- face to same issue, missing disc amount
Hi @Arif MCC @Rashdan Hussin the same issue happened for these yesterday inv... - 06:37 PM Production Ticket(ST) #11643 (Ticket Resolved): SUNTORY - block certain URL in android enterprise
- - Bernice already verify that user can only browse kymmseng erp in mozila firefox.
03/06/2024
- 10:18 PM Production Ticket(ST) #11911 (Escalated to Level 3): KYMMSENG - there is no sales files from KS as well as DMS
- 10:17 PM Production Ticket(ST) #11911 (Support In Progress): KYMMSENG - there is no sales files from KS as well as DMS
- 10:16 PM Production Ticket(ST) #11911 (Ticket Resolved): KYMMSENG - there is no sales files from KS as well as DMS
- Please be noted there is no sales files from KS as well as DMS
@Rashdan Hussin this is 2nd issue regarding integrati... - 10:09 PM Production Ticket(ST) #11910 (Escalated to Level 3): KYMMSENG - keep on receiving multiple emails
- 10:09 PM Production Ticket(ST) #11910 (Support In Progress): KYMMSENG - keep on receiving multiple emails
- 10:08 PM Production Ticket(ST) #11910 (Ticket Resolved): KYMMSENG - keep on receiving multiple emails
- @Cris Neoh MCC & @Joe MCC something wrong with integration engine . I keep on receiving multiple emails .
For past 2...
01/06/2024
- 08:17 PM Production Ticket(ST) #11895 (Ticket Resolved): KYMMSENG - there are not tally between details and header data
- 08:12 PM Production Ticket(ST) #11895 (Support In Progress): KYMMSENG - there are not tally between details and header data
- 08:12 PM Production Ticket(ST) #11895 (Ticket Resolved): KYMMSENG - there are not tally between details and header data
- - hi support team, based on latest check with Kymm Seng we found there are not tally between details and header data ...
31/05/2024
29/05/2024
- 03:31 PM Production Ticket(ST) #11726 (Pending Client Verification): Suntory- @~Cris Neoh saleperson got feedback that when he enters order,he have selected discount, but after he upload the discount does not appear on the final invoice.
- As I Checked in the clickup already deployed last week has to perform testing before inform to customer
- 03:10 PM Production Ticket(ST) #11726: Suntory- @~Cris Neoh saleperson got feedback that when he enters order,he have selected discount, but after he upload the discount does not appear on the final invoice.
- As I Checked in the clickup already deployed last week has to perform testing before inform to customer
- 11:08 AM Production Ticket(ST) #11778 (Pending Client Feedback): KYMMSENG - CNY pack SKU when export to Distributor the qty invoice is not correct
- pending suntory to provide the details
28/05/2024
- 09:15 AM Production Ticket(ST) #11643: SUNTORY - block certain URL in android enterprise
- Dear Jim,
We already update policy for block all site access except Kymmseng ERP in Mozilla browser. For now, this...
27/05/2024
- 06:29 PM Production Ticket(ST) #11778: KYMMSENG - CNY pack SKU when export to Distributor the qty invoice is not correct
- SAP issue. Their side need to chnage the conversion factor in SAP
- 06:28 PM Production Ticket(ST) #11822 (Ticket Resolved): KYMMSENG - duplicate items when export to ERP
- 06:28 PM Production Ticket(ST) #11822 (Pending Client Verification): KYMMSENG - duplicate items when export to ERP
- 04:01 PM Production Ticket(ST) #11822 (Escalated to Level 3): KYMMSENG - duplicate items when export to ERP
- 04:00 PM Production Ticket(ST) #11822 (Support In Progress): KYMMSENG - duplicate items when export to ERP
- 09:20 AM Production Ticket(ST) #11822 (Ticket Resolved): KYMMSENG - duplicate items when export to ERP
- @Joe MCC morning please help to check as Elaine report duplicate items when export to ERP, see if the same root cause...
- 06:25 PM Production Ticket(ST) #11812 (Ticket Resolved): KYMMSENG - sell in detail show blank in all transation
- 06:25 PM Production Ticket(ST) #11812 (Pending Client Verification): KYMMSENG - sell in detail show blank in all transation
- 06:20 PM Production Ticket(ST) #11783 (Ticket Resolved): KYMMSENG - can't find the product code
- 06:20 PM Production Ticket(ST) #11783 (Pending Client Verification): KYMMSENG - can't find the product code
- 03:33 PM Production Ticket(ST) #11796 (Escalated to Level 3): KYMMSENG - issue in mobile Good Return where once we edit the line item, the warehouse will become Null
- 03:32 PM Production Ticket(ST) #11796 (Support In Progress): KYMMSENG - issue in mobile Good Return where once we edit the line item, the warehouse will become Null
26/05/2024
- 10:59 PM Production Ticket(ST) #11815 (Ticket Resolved): KYMMSENG - This customer no have HE promotion
25/05/2024
- 09:21 AM Production Ticket(ST) #11796: KYMMSENG - issue in mobile Good Return where once we edit the line item, the warehouse will become Null
- - End shift.
- Handover to arif.
- Not yet checking.
24/05/2024
- 12:12 AM Production Ticket(ST) #11812 (Escalated to Level 3): KYMMSENG - sell in detail show blank in all transation
- 12:10 AM Production Ticket(ST) #11812 (Support In Progress): KYMMSENG - sell in detail show blank in all transation
- 03:19 PM Production Ticket(ST) #11812 (Ticket Resolved): KYMMSENG - sell in detail show blank in all transation
- Hi, can help me check about this error?
today sell in detail show blank in all transation
!7108bfad-8af4-4264-926... - 12:05 AM Production Ticket(ST) #11815 (Pending Client Verification): KYMMSENG - This customer no have HE promotion
- [19:17, 24/05/2024] +60 17-987 8000: Hai lian is ws.
[19:17, 24/05/2024] +60 17-987 8000: They are selling HE?
[19:... - 11:57 PM Production Ticket(ST) #11815 (Support In Progress): KYMMSENG - This customer no have HE promotion
- 06:24 PM Production Ticket(ST) #11815 (Ticket Resolved): KYMMSENG - This customer no have HE promotion
- This customer no have HE promotion
!4b23dbe3-beba-47a3-8cf6-b754e2a900da.jpg!
- 12:20 PM Production Ticket(ST) #11783 (Escalated to Level 3): KYMMSENG - can't find the product code
- - Issue with the product in datanory using old code while in ERP have new code.
- 12:16 PM Production Ticket(ST) #11783 (Support In Progress): KYMMSENG - can't find the product code
- 10:06 AM Production Ticket(ST) #11796 (Ticket Resolved): KYMMSENG - issue in mobile Good Return where once we edit the line item, the warehouse will become Null
- Hi team, we found this issue in mobile Good Return where once we edit the line item, the warehouse will become Null. ...
23/05/2024
- 07:08 PM Production Ticket(ST) #11773 (Ticket Resolved): KYMMSENG - check this good return error
- 03:02 PM Production Ticket(ST) #11773 (Pending Client Verification): KYMMSENG - check this good return error
- select * from txn_return_details x
left join txn_return_header h on x.return_id = h.return_id
left join produc... - 02:45 PM Production Ticket(ST) #11773 (Support In Progress): KYMMSENG - check this good return error
- 03:05 PM Production Ticket(ST) #11783 (Ticket Resolved): KYMMSENG - can't find the product code
- can't find the product code above in system
!7f81c470-9ba8-4dbc-ae20-765575104edd.jpg!
!a47da63b-3bce-4e52-9e4c-... - 01:50 PM Production Ticket(ST) #11777 (Ticket Resolved): KYMMSENG - No have promotion list
22/05/2024
- 04:29 PM Production Ticket(ST) #11778 (Escalated to Level 3): KYMMSENG - CNY pack SKU when export to Distributor the qty invoice is not correct
- 04:28 PM Production Ticket(ST) #11778 (Support In Progress): KYMMSENG - CNY pack SKU when export to Distributor the qty invoice is not correct
- 04:27 PM Production Ticket(ST) #11778 (Pending Client Feedback): KYMMSENG - CNY pack SKU when export to Distributor the qty invoice is not correct
- Hi @Rashdan Hussin pls log another issue for CNY pack SKU when export to Distributor the qty invoice is not correct, ...
- 04:23 PM Production Ticket(ST) #11777 (Pending Client Verification): KYMMSENG - No have promotion list
- select * from customer where customer_name like '%ONE GLORY ENTERPRISE%'
select * from product_item where item_code ... - 04:18 PM Production Ticket(ST) #11777 (Support In Progress): KYMMSENG - No have promotion list
- 04:17 PM Production Ticket(ST) #11777 (Ticket Resolved): KYMMSENG - No have promotion list
- No have promotion list
- 03:56 PM Production Ticket(ST) #11773 (Ticket Resolved): KYMMSENG - check this good return error
- @Cris Neoh MCC pls help me check this good return error
@Rashdan Hussin this is the return number, L1 should ask use...
21/05/2024
- 09:27 PM Production Ticket(ST) #11770 (Ticket Resolved): KYMMSENG - Upload error
- 09:17 PM Production Ticket(ST) #11770 (Support In Progress): KYMMSENG - Upload error
- 09:17 PM Production Ticket(ST) #11770 (Ticket Resolved): KYMMSENG - Upload error
- !70dd754e-7894-4c36-a327-1ecf8207ca6d.jpg!
User hit error when want to Upload. - 09:14 PM Production Ticket(ST) #11769 (Ticket Resolved): KYMMSENG - cant upload
- 09:07 PM Production Ticket(ST) #11769 (Support In Progress): KYMMSENG - cant upload
- 09:07 PM Production Ticket(ST) #11769 (Ticket Resolved): KYMMSENG - cant upload
- cant upload
!fc3b20d2-5c9a-4ce3-8fe4-baea09649d20.jpg!
- all user cannot do Upload and Upload database.
20/05/2024
- 06:12 PM Production Ticket(ST) #11674 (Ticket Resolved): suntory- I saw the decimal point difference for 08th and 09th any reason ?
- 06:07 PM Production Ticket(ST) #11674 (Support In Progress): suntory- I saw the decimal point difference for 08th and 09th any reason ?
- 05:59 PM Production Ticket(ST) #11656 (Ticket Resolved): Suntory - [07/05, 20:50] MCC Cris: hi not sure if this is issue because when i filter 6th May, then data cannot show [07/05, 20:51] MCC Cris: when no select filter the 6th May data is shown
- 05:55 PM Production Ticket(ST) #11656 (Pending Client Verification): Suntory - [07/05, 20:50] MCC Cris: hi not sure if this is issue because when i filter 6th May, then data cannot show [07/05, 20:51] MCC Cris: when no select filter the 6th May data is shown
- 05:15 PM Production Ticket(ST) #11739 (Ticket Resolved): KYMMSENG - Another issue is Return
17/05/2024
- 04:30 PM Production Ticket(ST) #11739 (Pending Client Verification): KYMMSENG - Another issue is Return
- 04:27 PM Production Ticket(ST) #11739 (Support In Progress): KYMMSENG - Another issue is Return
- 02:42 PM Production Ticket(ST) #11739 (Ticket Resolved): KYMMSENG - Another issue is Return
- Promo Error > Return Goods Stock into system > But how come my stock still non add back ...?
any step miss-out
!3...
16/05/2024
- 04:17 PM Production Ticket(ST) #11726 (Escalated to Level 3): Suntory- @~Cris Neoh saleperson got feedback that when he enters order,he have selected discount, but after he upload the discount does not appear on the final invoice.
- https://app.clickup.com/t/86epc33ck
- 04:16 PM Production Ticket(ST) #11726 (Support In Progress): Suntory- @~Cris Neoh saleperson got feedback that when he enters order,he have selected discount, but after he upload the discount does not appear on the final invoice.
- 10:01 AM Production Ticket(ST) #11721 (Ticket Resolved): Suntory- No promotion for all items
- The root cause is due to the customer is created today, but the refresh promotion engine run at midnight
- 10:00 AM Production Ticket(ST) #11721 (Pending Client Verification): Suntory- No promotion for all items
- 10:00 AM Production Ticket(ST) #11721 (Support In Progress): Suntory- No promotion for all items
15/05/2024
- 06:01 PM Production Ticket(ST) #11721: Suntory- No promotion for all items
- -- Handover to arif
- 12:10 PM Production Ticket(ST) #11721 (Ticket Resolved): Suntory- No promotion for all items
- !WhatsApp%20Image%202024-05-15%20at%2010.00.51_93a8c57d.jpg!
@Rashdan Hussin MCC pls check & try simulate based ... - 03:59 PM Production Ticket(ST) #11726 (Ticket Resolved): Suntory- @~Cris Neoh saleperson got feedback that when he enters order,he have selected discount, but after he upload the discount does not appear on the final invoice.
- @Rashdan Hussin MCC please log this issue and further check
!WhatsApp%20Image%202024-05-15%20at%2015.23.05_d4b3dd9e....
14/05/2024
- 04:49 PM Production Ticket(ST) #11643 (Pending Client Feedback): SUNTORY - block certain URL in android enterprise
- - Already enable firewall for Suntory02 profile policy.
- Wait feedback from client to able to proceed apply firewal... - 10:37 AM Production Ticket(ST) #11643 (Support In Progress): SUNTORY - block certain URL in android enterprise
- 12:05 PM Production Ticket(ST) #11656: Suntory - [07/05, 20:50] MCC Cris: hi not sure if this is issue because when i filter 6th May, then data cannot show [07/05, 20:51] MCC Cris: when no select filter the 6th May data is shown
- technical team claimed that this issue has been fixed but As I tested in the suntory the issue is still there where I...
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