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From 04/05/2024 to 02/06/2024

01/06/2024

08:17 PM Production Ticket(ST) #11895 (Ticket Resolved): KYMMSENG - there are not tally between details and header data
Rashdan Hussin
08:12 PM Production Ticket(ST) #11895 (Support In Progress): KYMMSENG - there are not tally between details and header data
Rashdan Hussin
08:12 PM Production Ticket(ST) #11895 (Ticket Resolved): KYMMSENG - there are not tally between details and header data
- hi support team, based on latest check with Kymm Seng we found there are not tally between details and header data ... Rashdan Hussin

31/05/2024

10:37 AM Production Ticket(ST) #11726 (Ticket Resolved): Suntory- @~Cris Neoh saleperson got feedback that when he enters order,he have selected discount, but after he upload the discount does not appear on the final invoice.
Muhammed Azhar Mohamed Maideen

29/05/2024

03:31 PM Production Ticket(ST) #11726 (Pending Client Verification): Suntory- @~Cris Neoh saleperson got feedback that when he enters order,he have selected discount, but after he upload the discount does not appear on the final invoice.
As I Checked in the clickup already deployed last week has to perform testing before inform to customer Muhammed Azhar Mohamed Maideen
03:10 PM Production Ticket(ST) #11726: Suntory- @~Cris Neoh saleperson got feedback that when he enters order,he have selected discount, but after he upload the discount does not appear on the final invoice.
As I Checked in the clickup already deployed last week has to perform testing before inform to customer Muhammed Azhar Mohamed Maideen
11:08 AM Production Ticket(ST) #11778 (Pending Client Feedback): KYMMSENG - CNY pack SKU when export to Distributor the qty invoice is not correct
pending suntory to provide the details Muhammad Arif

28/05/2024

09:15 AM Production Ticket(ST) #11643: SUNTORY - block certain URL in android enterprise
Dear Jim,
We already update policy for block all site access except Kymmseng ERP in Mozilla browser. For now, this...
Rashdan Hussin

27/05/2024

06:29 PM Production Ticket(ST) #11778: KYMMSENG - CNY pack SKU when export to Distributor the qty invoice is not correct
SAP issue. Their side need to chnage the conversion factor in SAP Rashdan Hussin
06:28 PM Production Ticket(ST) #11822 (Ticket Resolved): KYMMSENG - duplicate items when export to ERP
Rashdan Hussin
06:28 PM Production Ticket(ST) #11822 (Pending Client Verification): KYMMSENG - duplicate items when export to ERP
Rashdan Hussin
04:01 PM Production Ticket(ST) #11822 (Escalated to Level 3): KYMMSENG - duplicate items when export to ERP
Rashdan Hussin
04:00 PM Production Ticket(ST) #11822 (Support In Progress): KYMMSENG - duplicate items when export to ERP
Rashdan Hussin
09:20 AM Production Ticket(ST) #11822 (Ticket Resolved): KYMMSENG - duplicate items when export to ERP
@Joe MCC morning please help to check as Elaine report duplicate items when export to ERP, see if the same root cause... Rashdan Hussin
06:25 PM Production Ticket(ST) #11812 (Ticket Resolved): KYMMSENG - sell in detail show blank in all transation
Rashdan Hussin
06:25 PM Production Ticket(ST) #11812 (Pending Client Verification): KYMMSENG - sell in detail show blank in all transation
Rashdan Hussin
06:20 PM Production Ticket(ST) #11783 (Ticket Resolved): KYMMSENG - can't find the product code
Rashdan Hussin
06:20 PM Production Ticket(ST) #11783 (Pending Client Verification): KYMMSENG - can't find the product code
Rashdan Hussin
03:33 PM Production Ticket(ST) #11796 (Escalated to Level 3): KYMMSENG - issue in mobile Good Return where once we edit the line item, the warehouse will become Null
Rashdan Hussin
03:32 PM Production Ticket(ST) #11796 (Support In Progress): KYMMSENG - issue in mobile Good Return where once we edit the line item, the warehouse will become Null
Rashdan Hussin

26/05/2024

10:59 PM Production Ticket(ST) #11815 (Ticket Resolved): KYMMSENG - This customer no have HE promotion
Rashdan Hussin

25/05/2024

09:21 AM Production Ticket(ST) #11796: KYMMSENG - issue in mobile Good Return where once we edit the line item, the warehouse will become Null
- End shift.
- Handover to arif.
- Not yet checking.
Rashdan Hussin

24/05/2024

12:12 AM Production Ticket(ST) #11812 (Escalated to Level 3): KYMMSENG - sell in detail show blank in all transation
Rashdan Hussin
12:10 AM Production Ticket(ST) #11812 (Support In Progress): KYMMSENG - sell in detail show blank in all transation
Rashdan Hussin
03:19 PM Production Ticket(ST) #11812 (Ticket Resolved): KYMMSENG - sell in detail show blank in all transation
Hi, can help me check about this error?
today sell in detail show blank in all transation
!7108bfad-8af4-4264-926...
Rashdan Hussin
12:05 AM Production Ticket(ST) #11815 (Pending Client Verification): KYMMSENG - This customer no have HE promotion
[19:17, 24/05/2024] +60 17-987 8000: Hai lian is ws.
[19:17, 24/05/2024] +60 17-987 8000: They are selling HE?
[19:...
Rashdan Hussin
11:57 PM Production Ticket(ST) #11815 (Support In Progress): KYMMSENG - This customer no have HE promotion
Rashdan Hussin
06:24 PM Production Ticket(ST) #11815 (Ticket Resolved): KYMMSENG - This customer no have HE promotion
This customer no have HE promotion
!4b23dbe3-beba-47a3-8cf6-b754e2a900da.jpg!
Rashdan Hussin
12:20 PM Production Ticket(ST) #11783 (Escalated to Level 3): KYMMSENG - can't find the product code
- Issue with the product in datanory using old code while in ERP have new code. Rashdan Hussin
12:16 PM Production Ticket(ST) #11783 (Support In Progress): KYMMSENG - can't find the product code
Rashdan Hussin
10:06 AM Production Ticket(ST) #11796 (Ticket Resolved): KYMMSENG - issue in mobile Good Return where once we edit the line item, the warehouse will become Null
Hi team, we found this issue in mobile Good Return where once we edit the line item, the warehouse will become Null. ... Rashdan Hussin

23/05/2024

07:08 PM Production Ticket(ST) #11773 (Ticket Resolved): KYMMSENG - check this good return error
Rashdan Hussin
03:02 PM Production Ticket(ST) #11773 (Pending Client Verification): KYMMSENG - check this good return error
select * from txn_return_details x
left join txn_return_header h on x.return_id = h.return_id
left join produc...
Rashdan Hussin
02:45 PM Production Ticket(ST) #11773 (Support In Progress): KYMMSENG - check this good return error
Rashdan Hussin
03:05 PM Production Ticket(ST) #11783 (Ticket Resolved): KYMMSENG - can't find the product code
can't find the product code above in system
!7f81c470-9ba8-4dbc-ae20-765575104edd.jpg!
!a47da63b-3bce-4e52-9e4c-...
Rashdan Hussin
01:50 PM Production Ticket(ST) #11777 (Ticket Resolved): KYMMSENG - No have promotion list
Rashdan Hussin

22/05/2024

04:29 PM Production Ticket(ST) #11778 (Escalated to Level 3): KYMMSENG - CNY pack SKU when export to Distributor the qty invoice is not correct
Rashdan Hussin
04:28 PM Production Ticket(ST) #11778 (Support In Progress): KYMMSENG - CNY pack SKU when export to Distributor the qty invoice is not correct
Rashdan Hussin
04:27 PM Production Ticket(ST) #11778 (Pending Client Feedback): KYMMSENG - CNY pack SKU when export to Distributor the qty invoice is not correct
Hi @Rashdan Hussin pls log another issue for CNY pack SKU when export to Distributor the qty invoice is not correct, ... Rashdan Hussin
04:23 PM Production Ticket(ST) #11777 (Pending Client Verification): KYMMSENG - No have promotion list
select * from customer where customer_name like '%ONE GLORY ENTERPRISE%'
select * from product_item where item_code ...
Rashdan Hussin
04:18 PM Production Ticket(ST) #11777 (Support In Progress): KYMMSENG - No have promotion list
Rashdan Hussin
04:17 PM Production Ticket(ST) #11777 (Ticket Resolved): KYMMSENG - No have promotion list
No have promotion list
Rashdan Hussin
03:56 PM Production Ticket(ST) #11773 (Ticket Resolved): KYMMSENG - check this good return error
@Cris Neoh MCC pls help me check this good return error
@Rashdan Hussin this is the return number, L1 should ask use...
Rashdan Hussin

21/05/2024

09:27 PM Production Ticket(ST) #11770 (Ticket Resolved): KYMMSENG - Upload error
Rashdan Hussin
09:17 PM Production Ticket(ST) #11770 (Support In Progress): KYMMSENG - Upload error
Rashdan Hussin
09:17 PM Production Ticket(ST) #11770 (Ticket Resolved): KYMMSENG - Upload error
!70dd754e-7894-4c36-a327-1ecf8207ca6d.jpg!
User hit error when want to Upload.
Rashdan Hussin
09:14 PM Production Ticket(ST) #11769 (Ticket Resolved): KYMMSENG - cant upload
Rashdan Hussin
09:07 PM Production Ticket(ST) #11769 (Support In Progress): KYMMSENG - cant upload
Rashdan Hussin
09:07 PM Production Ticket(ST) #11769 (Ticket Resolved): KYMMSENG - cant upload
cant upload
!fc3b20d2-5c9a-4ce3-8fe4-baea09649d20.jpg!
- all user cannot do Upload and Upload database.
Rashdan Hussin

20/05/2024

06:12 PM Production Ticket(ST) #11674 (Ticket Resolved): suntory- I saw the decimal point difference for 08th and 09th any reason ?
Rashdan Hussin
06:07 PM Production Ticket(ST) #11674 (Support In Progress): suntory- I saw the decimal point difference for 08th and 09th any reason ?
Rashdan Hussin
05:59 PM Production Ticket(ST) #11656 (Ticket Resolved): Suntory - [07/05, 20:50] MCC Cris: hi not sure if this is issue because when i filter 6th May, then data cannot show [07/05, 20:51] MCC Cris: when no select filter the 6th May data is shown
Rashdan Hussin
05:55 PM Production Ticket(ST) #11656 (Pending Client Verification): Suntory - [07/05, 20:50] MCC Cris: hi not sure if this is issue because when i filter 6th May, then data cannot show [07/05, 20:51] MCC Cris: when no select filter the 6th May data is shown
Rashdan Hussin
05:15 PM Production Ticket(ST) #11739 (Ticket Resolved): KYMMSENG - Another issue is Return
Rashdan Hussin

17/05/2024

04:30 PM Production Ticket(ST) #11739 (Pending Client Verification): KYMMSENG - Another issue is Return
Rashdan Hussin
04:27 PM Production Ticket(ST) #11739 (Support In Progress): KYMMSENG - Another issue is Return
Rashdan Hussin
02:42 PM Production Ticket(ST) #11739 (Ticket Resolved): KYMMSENG - Another issue is Return
Promo Error > Return Goods Stock into system > But how come my stock still non add back ...?
any step miss-out
!3...
Rashdan Hussin

16/05/2024

04:17 PM Production Ticket(ST) #11726 (Escalated to Level 3): Suntory- @~Cris Neoh saleperson got feedback that when he enters order,he have selected discount, but after he upload the discount does not appear on the final invoice.
https://app.clickup.com/t/86epc33ck Muhammed Azhar Mohamed Maideen
04:16 PM Production Ticket(ST) #11726 (Support In Progress): Suntory- @~Cris Neoh saleperson got feedback that when he enters order,he have selected discount, but after he upload the discount does not appear on the final invoice.
Muhammed Azhar Mohamed Maideen
10:01 AM Production Ticket(ST) #11721 (Ticket Resolved): Suntory- No promotion for all items
The root cause is due to the customer is created today, but the refresh promotion engine run at midnight Muhammad Arif
10:00 AM Production Ticket(ST) #11721 (Pending Client Verification): Suntory- No promotion for all items
Muhammad Arif
10:00 AM Production Ticket(ST) #11721 (Support In Progress): Suntory- No promotion for all items
Muhammad Arif

15/05/2024

06:01 PM Production Ticket(ST) #11721: Suntory- No promotion for all items
-- Handover to arif
Muhammed Azhar Mohamed Maideen
12:10 PM Production Ticket(ST) #11721 (Ticket Resolved): Suntory- No promotion for all items
!WhatsApp%20Image%202024-05-15%20at%2010.00.51_93a8c57d.jpg!
@Rashdan Hussin MCC pls check & try simulate based ...
Muhammed Azhar Mohamed Maideen
03:59 PM Production Ticket(ST) #11726 (Ticket Resolved): Suntory- @~Cris Neoh saleperson got feedback that when he enters order,he have selected discount, but after he upload the discount does not appear on the final invoice.
@Rashdan Hussin MCC please log this issue and further check
!WhatsApp%20Image%202024-05-15%20at%2015.23.05_d4b3dd9e....
Muhammed Azhar Mohamed Maideen

14/05/2024

04:49 PM Production Ticket(ST) #11643 (Pending Client Feedback): SUNTORY - block certain URL in android enterprise
- Already enable firewall for Suntory02 profile policy.
- Wait feedback from client to able to proceed apply firewal...
Rashdan Hussin
10:37 AM Production Ticket(ST) #11643 (Support In Progress): SUNTORY - block certain URL in android enterprise
Rashdan Hussin
12:05 PM Production Ticket(ST) #11656: Suntory - [07/05, 20:50] MCC Cris: hi not sure if this is issue because when i filter 6th May, then data cannot show [07/05, 20:51] MCC Cris: when no select filter the 6th May data is shown
technical team claimed that this issue has been fixed but As I tested in the suntory the issue is still there where I... Muhammed Azhar Mohamed Maideen

10/05/2024

10:04 AM Production Ticket(ST) #11674: suntory- I saw the decimal point difference for 08th and 09th any reason ?
As we checked with internal team , Chris informed that his team will check on this since it is low priority since th... Muhammed Azhar Mohamed Maideen
10:02 AM Production Ticket(ST) #11674 (Ticket Resolved): suntory- I saw the decimal point difference for 08th and 09th any reason ?
!WhatsApp%20Image%202024-05-10%20at%2009.51.15_9dc4e598.jpg!
Muhammed Azhar Mohamed Maideen

08/05/2024

09:14 PM Production Ticket(ST) #11630 (Ticket Resolved): SUNTORY - Cannot Setup Product Catalog
Rashdan Hussin
01:12 PM Production Ticket(ST) #11656 (Escalated to Level 3): Suntory - [07/05, 20:50] MCC Cris: hi not sure if this is issue because when i filter 6th May, then data cannot show [07/05, 20:51] MCC Cris: when no select filter the 6th May data is shown
Muhammed Azhar Mohamed Maideen
01:09 PM Production Ticket(ST) #11656 (Support In Progress): Suntory - [07/05, 20:50] MCC Cris: hi not sure if this is issue because when i filter 6th May, then data cannot show [07/05, 20:51] MCC Cris: when no select filter the 6th May data is shown
https://app.clickup.com/t/4yrkbmy Muhammed Azhar Mohamed Maideen
12:03 PM Production Ticket(ST) #11656: Suntory - [07/05, 20:50] MCC Cris: hi not sure if this is issue because when i filter 6th May, then data cannot show [07/05, 20:51] MCC Cris: when no select filter the 6th May data is shown
as we checked from our side the data are exist in the database . As we checked in the portal we tested each of the ... Muhammed Azhar Mohamed Maideen
10:55 AM Production Ticket(ST) #11656 (Ticket Resolved): Suntory - [07/05, 20:50] MCC Cris: hi not sure if this is issue because when i filter 6th May, then data cannot show [07/05, 20:51] MCC Cris: when no select filter the 6th May data is shown
!WhatsApp%20Image%202024-05-07%20at%2020.57.22_c29ca836.jpg!
!WhatsApp%20Image%202024-05-07%20at%2020.57.23_a52675a8...
Muhammed Azhar Mohamed Maideen

06/05/2024

04:16 PM Production Ticket(ST) #11643 (Ticket Resolved): SUNTORY - block certain URL in android enterprise
hi @~‎Tommy Teong , is there a way to block certain URL in android enterprise ? what happened is we install mozilla t... Rashdan Hussin
11:23 AM Production Ticket(ST) #11629 (Ticket Resolved): SUNTORY - Mobile Transaction Upload Error
Rashdan Hussin
09:28 AM Production Ticket(ST) #11630 (Pending Client Verification): SUNTORY - Cannot Setup Product Catalog
Shuern feedback:
After I updated the organisation in web portal, the photo category add new button is showing up a...
Rashdan Hussin

05/05/2024

10:18 AM Production Ticket(ST) #11630 (Support In Progress): SUNTORY - Cannot Setup Product Catalog
Rashdan Hussin
10:18 AM Production Ticket(ST) #11630 (Ticket Resolved): SUNTORY - Cannot Setup Product Catalog
- User cannot add new product catalog.
- As i checked both the org level and the web access control for suntory adm...
Rashdan Hussin
10:10 AM Production Ticket(ST) #11629 (Pending Client Verification): SUNTORY - Mobile Transaction Upload Error
Rashdan Hussin
10:05 AM Production Ticket(ST) #11629 (Support In Progress): SUNTORY - Mobile Transaction Upload Error
Rashdan Hussin
10:04 AM Production Ticket(ST) #11629 (Ticket Resolved): SUNTORY - Mobile Transaction Upload Error
Salesman cannot do Upload due to an error.
!76fc4285-04d3-4555-99ff-a9bf39681a73.jpg!
!d1863886-0113-45cf-811e-5d03...
Rashdan Hussin
 

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