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From 30/05/2024 to 28/06/2024

28/06/2024

04:11 PM Production Ticket(ST) #12112 (Ticket Resolved): SNEKKU - help amend paid amt IN24/012275 and add CN
Rashdan Hussin
04:09 PM Production Ticket(ST) #12112 (Support In Progress): SNEKKU - help amend paid amt IN24/012275 and add CN
select * from txn_invoice_history_header where invoice_no = 'IN24/012275'
select * from txn_credit_note_history_he...
Rashdan Hussin
11:12 AM Production Ticket(ST) #12112 (Ticket Resolved): SNEKKU - help amend paid amt IN24/012275 and add CN
hi @Azhar MCC for CCMS1000014 please help amend paid amt IN24/012275 and add CN as missed out change in mysoft, thank... Rashdan Hussin

27/06/2024

06:22 PM Production Ticket(ST) #12086 (Pending Client Verification): Snekku- hi @Azhar13 why unpaid is 0, caused this collection unable approve
Muhammed Azhar Mohamed Maideen
04:06 PM Production Ticket(ST) #12010 (Escalated to Level 3): Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
https://app.clickup.com/t/86epp6tb5 Muhammad Arif
02:50 PM Production Ticket(ST) #12102 (Pending Client Verification): Snekku - hi @Azhar13 CCMN1000003, help add on CN24/003116 = 38.91, invoice paid change to 1817.64
HI @~Leewei , as per requested, the collection CCMN1000003-240625 has been amended. Please check and verify from our ... Muhammad Arif
12:31 PM Production Ticket(ST) #12102 (Support In Progress): Snekku - hi @Azhar13 CCMN1000003, help add on CN24/003116 = 38.91, invoice paid change to 1817.64
HI arif as per discussed , this collection has been patched but unfortunately the data seems incorrect
Need you...
Muhammed Azhar Mohamed Maideen
09:36 AM Production Ticket(ST) #12087 (Ticket Resolved): Snekku- hi @Azhar13 check in change to no shown any outlet name?
Muhammed Azhar Mohamed Maideen

26/06/2024

06:45 PM Production Ticket(ST) #12102 (Pending Client Feedback): Snekku - hi @Azhar13 CCMN1000003, help add on CN24/003116 = 38.91, invoice paid change to 1817.64
Muhammed Azhar Mohamed Maideen
06:44 PM Production Ticket(ST) #12102 (Support In Progress): Snekku - hi @Azhar13 CCMN1000003, help add on CN24/003116 = 38.91, invoice paid change to 1817.64
hi miss tee since this collection is still in pending status you may perform amendment for the collection CCMN100000... Muhammed Azhar Mohamed Maideen
06:17 PM Production Ticket(ST) #12102: Snekku - hi @Azhar13 CCMN1000003, help add on CN24/003116 = 38.91, invoice paid change to 1817.64

select a.at_type, a.at_date,a.updated_by,updated_date,created_by,created_date,* from txn_mobile_collection_header_...
Muhammed Azhar Mohamed Maideen
05:23 PM Production Ticket(ST) #12102: Snekku - hi @Azhar13 CCMN1000003, help add on CN24/003116 = 38.91, invoice paid change to 1817.64
select a.at_type, a.at_date,a.updated_by,created_by,* from txn_mobile_collection_header_at a where col_no like '%CCMN... Muhammed Azhar Mohamed Maideen
02:55 PM Production Ticket(ST) #12102 (Ticket Resolved): Snekku - hi @Azhar13 CCMN1000003, help add on CN24/003116 = 38.91, invoice paid change to 1817.64
!WhatsApp%20Image%202024-06-26%20at%2010.20.49_b11bf6a4.jpg!
hi @Azhar13 CCMN1000005 please help reject and our ...
Muhammed Azhar Mohamed Maideen
06:35 PM Production Ticket(ST) #12087 (Pending Client Verification): Snekku- hi @Azhar13 check in change to no shown any outlet name?
Another cause since this is google service user has to zoom in to able to see the outlet
Muhammed Azhar Mohamed Maideen
06:32 PM Production Ticket(ST) #12087 (Support In Progress): Snekku- hi @Azhar13 check in change to no shown any outlet name?
Muhammed Azhar Mohamed Maideen
02:35 PM Production Ticket(ST) #12088 (Monitoring): Snekku - hi @Azhar13 5P024 not location
select updated_date,* from di_mobile_txn_new_customer where updated_by = 'd02736b726d94e5da466291f751f12b7' and org_i... Muhammed Azhar Mohamed Maideen
02:27 PM Production Ticket(ST) #12088 (Support In Progress): Snekku - hi @Azhar13 5P024 not location
Muhammed Azhar Mohamed Maideen
09:53 AM Production Ticket(ST) #12078: Snekku - Hi @Azhar13 why not follow time sequence ya
https://app.clickup.com/t/86epmvaq2 Muhammed Azhar Mohamed Maideen

25/06/2024

06:55 PM Production Ticket(ST) #12086 (Support In Progress): Snekku- hi @Azhar13 why unpaid is 0, caused this collection unable approve
Muhammed Azhar Mohamed Maideen
09:19 AM Production Ticket(ST) #12086 (Ticket Resolved): Snekku- hi @Azhar13 why unpaid is 0, caused this collection unable approve
!WhatsApp%20Image%202024-06-24%20at%2017.33.37_ceeee445.jpg!
Muhammed Azhar Mohamed Maideen
06:49 PM Production Ticket(ST) #12088: Snekku - hi @Azhar13 5P024 not location
Hi Rashdan this issue is regarding the salesman perform check in outlet (latitude and longitute) the customer modu... Muhammed Azhar Mohamed Maideen
09:23 AM Production Ticket(ST) #12088 (Ticket Resolved): Snekku - hi @Azhar13 5P024 not location
!WhatsApp%20Image%202024-06-24%20at%2014.59.53_e7a30f7f.jpg!
!WhatsApp%20Image%202024-06-24%20at%2015.00.19_e19ce631...
Muhammed Azhar Mohamed Maideen
06:27 PM Production Ticket(ST) #12006 (Ticket Resolved): Snekku- hi @Azhar13 user ms7 check in out qty tally, but still shown pending transaction
Muhammad Arif
09:20 AM Production Ticket(ST) #12087 (Ticket Resolved): Snekku- hi @Azhar13 check in change to no shown any outlet name?
!WhatsApp%20Image%202024-06-24%20at%2015.29.44_2f2c445f.jpg!
!WhatsApp%20Image%202024-06-24%20at%2015.29.49_f5ebc2f9...
Muhammed Azhar Mohamed Maideen

21/06/2024

06:00 PM Production Ticket(ST) #12078 (Escalated to Level 3): Snekku - Hi @Azhar13 why not follow time sequence ya
Muhammed Azhar Mohamed Maideen
05:50 PM Production Ticket(ST) #12078 (Support In Progress): Snekku - Hi @Azhar13 why not follow time sequence ya
Muhammed Azhar Mohamed Maideen
05:49 PM Production Ticket(ST) #12078 (Ticket Resolved): Snekku - Hi @Azhar13 why not follow time sequence ya
!WhatsApp%20Image%202024-06-20%20at%2020.26.53_992ac2c2.jpg!
Muhammed Azhar Mohamed Maideen
03:29 PM Production Ticket(ST) #12071 (Ticket Resolved): Snekku- Hi @Azhar13 please check why user me8 unable check in, thanks
Muhammed Azhar Mohamed Maideen
10:06 AM Production Ticket(ST) #12071 (Pending Client Verification): Snekku- Hi @Azhar13 please check why user me8 unable check in, thanks
Muhammed Azhar Mohamed Maideen
10:04 AM Production Ticket(ST) #12071 (Support In Progress): Snekku- Hi @Azhar13 please check why user me8 unable check in, thanks
Muhammed Azhar Mohamed Maideen
10:04 AM Production Ticket(ST) #12071 (Ticket Resolved): Snekku- Hi @Azhar13 please check why user me8 unable check in, thanks
!WhatsApp%20Image%202024-06-20%20at%2020.07.07_08f5cc8f.jpg!
Muhammed Azhar Mohamed Maideen
03:28 PM Production Ticket(ST) #12076 (Pending Client Verification): SNEKKU - both issue is amend invoice amount, due to add on cn in mysoft ya
select * from txn_mobile_collection_header where col_no like '%ccmc000019%'
select * from txn_mobile_collection_deta...
Muhammed Azhar Mohamed Maideen
03:13 PM Production Ticket(ST) #12076 (Support In Progress): SNEKKU - both issue is amend invoice amount, due to add on cn in mysoft ya
Muhammed Azhar Mohamed Maideen
03:13 PM Production Ticket(ST) #12076 (Ticket Resolved): SNEKKU - both issue is amend invoice amount, due to add on cn in mysoft ya
Muhammed Azhar Mohamed Maideen

20/06/2024

10:08 AM Production Ticket(ST) #11995 (Escalated to Level 3): Snekku - hi @Azhar13 jump collection number again CCMC9000018 / 20 CCME5000008 / 10 CCMN5000036 / 38
https://app.clickup.com/t/86epmd03f Muhammed Azhar Mohamed Maideen

19/06/2024

06:19 PM Production Ticket(ST) #12024: Snekku- Hi @Azhar13 5L060 got CN in mysoft, but apps empty, please assist as salesman need issue collection, thanks

exec sp_sync_download_credit_note 1, '', '10000', 'A558B9CE-1663-43A3-98CA-AC26B2683786', 'n'
select * from sy...
Muhammed Azhar Mohamed Maideen
09:57 AM Production Ticket(ST) #12024 (Pending Client Verification): Snekku- Hi @Azhar13 5L060 got CN in mysoft, but apps empty, please assist as salesman need issue collection, thanks
!WhatsApp%20Image%202024-06-19%20at%2009.56.53_021754fd.jpg!
Muhammed Azhar Mohamed Maideen
05:17 PM Production Ticket(ST) #12042 (Ticket Resolved): Snekku- @Azhar13 mn5 shown this, unable upload
Muhammed Azhar Mohamed Maideen
08:20 AM Production Ticket(ST) #11995: Snekku - hi @Azhar13 jump collection number again CCMC9000018 / 20 CCME5000008 / 10 CCMN5000036 / 38
Need to further discuss with Jann as current logic not tally with their expectation.
Current logic for running num...
Muhammad Arif
08:14 AM Production Ticket(ST) #12010 (Escalate to 2nd Level Support): Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
Muhammad Arif
08:13 AM Production Ticket(ST) #12010: Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
need to further checking on the logic..current finding joining with customer table caused the issue Muhammad Arif

18/06/2024

06:19 PM Production Ticket(ST) #12042 (Pending Client Feedback): Snekku- @Azhar13 mn5 shown this, unable upload
As we we check from our side transaction able to upload
request user to do screen recording
Muhammed Azhar Mohamed Maideen
06:18 PM Production Ticket(ST) #12042 (Support In Progress): Snekku- @Azhar13 mn5 shown this, unable upload
Muhammed Azhar Mohamed Maideen
02:26 PM Production Ticket(ST) #12042: Snekku- @Azhar13 mn5 shown this, unable upload
As I check from our side we are able to upload the transaction. We asked with the client what version they are curre... Muhammed Azhar Mohamed Maideen
02:21 PM Production Ticket(ST) #12042 (Ticket Resolved): Snekku- @Azhar13 mn5 shown this, unable upload
!WhatsApp%20Image%202024-06-18%20at%2011.00.30_45363f29.jpg!
!WhatsApp%20Image%202024-06-18%20at%2011.18.20_6b996874...
Muhammed Azhar Mohamed Maideen
04:39 PM Production Ticket(ST) #12041 (Monitoring): Snekku- hi @Azhar13 ms7 inform again unable check in
Muhammed Azhar Mohamed Maideen
04:38 PM Production Ticket(ST) #12041 (Support In Progress): Snekku- hi @Azhar13 ms7 inform again unable check in
Muhammed Azhar Mohamed Maideen
02:16 PM Production Ticket(ST) #12041 (Ticket Resolved): Snekku- hi @Azhar13 ms7 inform again unable check in
!WhatsApp%20Image%202024-06-18%20at%2014.11.32_96870deb.jpg!
!WhatsApp%20Image%202024-06-18%20at%2014.13.23_4e24321a...
Muhammed Azhar Mohamed Maideen

15/06/2024

11:09 PM Production Ticket(ST) #11762: SNEKKU - why last visit shown 20/05/24 for 10T09, user MC5?
- Clickup status: Test Rashdan Hussin
04:37 PM Production Ticket(ST) #11921 (Ticket Resolved): Snekku- hi @Azhar13 datanory got discount, but in mysoft not, please assist, thanks
Muhammad Arif
04:20 PM Production Ticket(ST) #12006 (Pending Client Feedback): Snekku- hi @Azhar13 user ms7 check in out qty tally, but still shown pending transaction
Hi @~Leewei , kindly help to check with the activity / steps during visit outlet for 10J82-PASARAYA TITAH (KULAI) SD... Muhammad Arif
03:28 PM Production Ticket(ST) #12010 (Support In Progress): Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
Muhammad Arif
03:08 PM Production Ticket(ST) #11995 (Support In Progress): Snekku - hi @Azhar13 jump collection number again CCMC9000018 / 20 CCME5000008 / 10 CCMN5000036 / 38
pending discussion with Jann
Muhammad Arif

14/06/2024

05:55 PM Production Ticket(ST) #12006 (Support In Progress): Snekku- hi @Azhar13 user ms7 check in out qty tally, but still shown pending transaction
hi Arif
This is bit urgent As I checked in the mobile database I checked under transaction column I notice that ...
Muhammed Azhar Mohamed Maideen
05:53 PM Production Ticket(ST) #12010: Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
Exec sp_sync_download_invoice_detail '1','','10000','1F71FD63-5C28-41F5-B9A5-4EC485535FCF','N'
I able to capture th...
Muhammed Azhar Mohamed Maideen
05:49 PM Production Ticket(ST) #12010: Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
Hi arif This one has 2 issue
1) login as admin and on behalf MN5 and check the invoice history and they found ou...
Muhammed Azhar Mohamed Maideen
05:37 PM Production Ticket(ST) #12024 (Pending Client Feedback): Snekku- Hi @Azhar13 5L060 got CN in mysoft, but apps empty, please assist as salesman need issue collection, thanks
Muhammed Azhar Mohamed Maideen
05:37 PM Production Ticket(ST) #12024 (Support In Progress): Snekku- Hi @Azhar13 5L060 got CN in mysoft, but apps empty, please assist as salesman need issue collection, thanks
Muhammed Azhar Mohamed Maideen
05:21 PM Production Ticket(ST) #12024: Snekku- Hi @Azhar13 5L060 got CN in mysoft, but apps empty, please assist as salesman need issue collection, thanks
select * from customer where customer_code= '5L060'
select * from customer_to_user_relation where customer_id='F8052...
Muhammed Azhar Mohamed Maideen
05:18 PM Production Ticket(ST) #12024: Snekku- Hi @Azhar13 5L060 got CN in mysoft, but apps empty, please assist as salesman need issue collection, thanks
select * from customer where customer_code= '5L060'
select * from customer_to_user_relation where customer_id='F8052...
Muhammed Azhar Mohamed Maideen
04:04 PM Production Ticket(ST) #12024 (Ticket Resolved): Snekku- Hi @Azhar13 5L060 got CN in mysoft, but apps empty, please assist as salesman need issue collection, thanks
!WhatsApp%20Image%202024-06-14%20at%2015.28.09_87e42170.jpg!
Muhammed Azhar Mohamed Maideen

13/06/2024

05:56 PM Production Ticket(ST) #12010: Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
Already asked Shu ern on this the root cause
Muhammed Azhar Mohamed Maideen
05:45 PM Production Ticket(ST) #12010: Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
!WhatsApp%20Image%202024-06-13%20at%2017.46.14_bed43d7b.jpg!
select * from txn_invoice_history_header where invoic...
Muhammed Azhar Mohamed Maideen
09:12 AM Production Ticket(ST) #12010 (Ticket Resolved): Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
Muhammed Azhar Mohamed Maideen
02:37 PM Production Ticket(ST) #12006: Snekku- hi @Azhar13 user ms7 check in out qty tally, but still shown pending transaction
As we checked from our side there are some transaction is still in pending state
As I have conversation with @le...
Muhammed Azhar Mohamed Maideen

12/06/2024

04:04 PM Production Ticket(ST) #11992 (Ticket Resolved): sNEKKU- hi @Azhar13 why SOMS6000631-240610 unable approve?
Muhammed Azhar Mohamed Maideen
03:34 PM Production Ticket(ST) #12006 (Ticket Resolved): Snekku- hi @Azhar13 user ms7 check in out qty tally, but still shown pending transaction
Muhammed Azhar Mohamed Maideen

11/06/2024

02:46 PM Production Ticket(ST) #11995 (Ticket Resolved): Snekku - hi @Azhar13 jump collection number again CCMC9000018 / 20 CCME5000008 / 10 CCMN5000036 / 38
Muhammed Azhar Mohamed Maideen
02:22 PM Production Ticket(ST) #11886 (Ticket Resolved): Snekku - Hi @Azhar13 Why unable check in out?
Muhammed Azhar Mohamed Maideen
02:20 PM Production Ticket(ST) #11992 (Pending Client Verification): sNEKKU- hi @Azhar13 why SOMS6000631-240610 unable approve?
Muhammed Azhar Mohamed Maideen
02:18 PM Production Ticket(ST) #11992 (Support In Progress): sNEKKU- hi @Azhar13 why SOMS6000631-240610 unable approve?
!WhatsApp%20Image%202024-06-11%20at%2012.19.42_2e1bfc6f.jpg!
Muhammed Azhar Mohamed Maideen
10:37 AM Production Ticket(ST) #11992 (Ticket Resolved): sNEKKU- hi @Azhar13 why SOMS6000631-240610 unable approve?
Muhammed Azhar Mohamed Maideen
02:18 PM Production Ticket(ST) #11685 (Pending Client Verification): SNEKKU - Hi @Azhar13 Unable upload photo, please assist
Muhammed Azhar Mohamed Maideen
09:09 AM Production Ticket(ST) #11957 (Ticket Resolved): Snekku- hi @~Jann Yap, DN still not in apps ya
Muhammed Azhar Mohamed Maideen

10/06/2024

06:20 PM Production Ticket(ST) #11957 (Support In Progress): Snekku- hi @~Jann Yap, DN still not in apps ya
Muhammed Azhar Mohamed Maideen
06:15 PM Production Ticket(ST) #11921: Snekku- hi @Azhar13 datanory got discount, but in mysoft not, please assist, thanks
- Shanyou and jann said will try to finish and deploy by tomorrow, tuesday Rashdan Hussin
06:08 PM Production Ticket(ST) #11880 (Ticket Resolved): SNEKKU - this collection will cancel in mysoft ya, due to cheque got issue, please assist
Shuern:
@Arif Ibrahim This issue is caused by the patched status is in lower case 'cancelled' while the valid status...
Rashdan Hussin
06:07 PM Production Ticket(ST) #11880 (Pending Client Verification): SNEKKU - this collection will cancel in mysoft ya, due to cheque got issue, please assist
Rashdan Hussin
03:32 PM Production Ticket(ST) #11912 (Ticket Resolved): Snekku- Hi morning, kindly check as customer code 3H can not issue SO under create Doc or normal process, pls help to check . user MS1
Muhammed Azhar Mohamed Maideen
03:29 PM Production Ticket(ST) #11712 (Ticket Resolved): hi @Azhar13 again, already deduct previously, but still shown in collection
Muhammed Azhar Mohamed Maideen
03:28 PM Production Ticket(ST) #11712 (Pending Client Verification): hi @Azhar13 again, already deduct previously, but still shown in collection
Muhammed Azhar Mohamed Maideen
10:04 AM Production Ticket(ST) #11977 (Escalated to Level 3): Snekku- Display collection amount ( exclude the Credit Note amount)
https://app.clickup.com/t/86epheb7t Muhammed Azhar Mohamed Maideen
10:03 AM Production Ticket(ST) #11977 (Support In Progress): Snekku- Display collection amount ( exclude the Credit Note amount)
Hi @~Leewei , Total amount displayed in collection module is referring to the total collection amount. the total col... Muhammed Azhar Mohamed Maideen
10:02 AM Production Ticket(ST) #11977 (Ticket Resolved): Snekku- Display collection amount ( exclude the Credit Note amount)
Muhammed Azhar Mohamed Maideen

09/06/2024

02:15 PM Production Ticket(ST) #11926 (Ticket Resolved): Snekku- hi @Azhar13 why 1M001_19 under ME8, but ME3 can check in?
Muhammad Arif
02:11 PM Production Ticket(ST) #11833 (Ticket Resolved): SNEKKU - invoice sales based on invoice only? As not tally with mysoft
Muhammad Arif

07/06/2024

06:03 PM Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
https://app.clickup.com/t/86epfmz05 Muhammed Azhar Mohamed Maideen
12:02 PM Production Ticket(ST) #11957 (Ticket Resolved): Snekku- hi @~Jann Yap, DN still not in apps ya
!WhatsApp%20Image%202024-06-07%20at%2010.50.06_2f53d37f.jpg!
!WhatsApp%20Image%202024-06-07%20at%2010.50.18_75cf1107...
Muhammed Azhar Mohamed Maideen
09:06 AM Production Ticket(ST) #11912 (Pending Client Verification): Snekku- Hi morning, kindly check as customer code 3H can not issue SO under create Doc or normal process, pls help to check . user MS1
Muhammed Azhar Mohamed Maideen

06/06/2024

05:01 PM Production Ticket(ST) #11886 (Pending Client Verification): Snekku - Hi @Azhar13 Why unable check in out?
Muhammed Azhar Mohamed Maideen
03:02 PM Production Ticket(ST) #11926 (Pending Client Verification): Snekku- hi @Azhar13 why 1M001_19 under ME8, but ME3 can check in?
Muhammad Arif
03:01 PM Production Ticket(ST) #11926 (Support In Progress): Snekku- hi @Azhar13 why 1M001_19 under ME8, but ME3 can check in?
Muhammad Arif
02:02 PM Production Ticket(ST) #11921 (Escalated to Level 3): Snekku- hi @Azhar13 datanory got discount, but in mysoft not, please assist, thanks
Muhammad Arif
10:50 AM Production Ticket(ST) #11921 (Support In Progress): Snekku- hi @Azhar13 datanory got discount, but in mysoft not, please assist, thanks
https://app.clickup.com/t/86ephbn1y Muhammad Arif

05/06/2024

06:14 PM Production Ticket(ST) #11926 (Ticket Resolved): Snekku- hi @Azhar13 why 1M001_19 under ME8, but ME3 can check in?
!WhatsApp%20Image%202024-06-05%20at%2017.52.52_6236bb91.jpg!
Muhammed Azhar Mohamed Maideen
04:29 PM Production Ticket(ST) #11921: Snekku- hi @Azhar13 datanory got discount, but in mysoft not, please assist, thanks
Datanory:
select * from txn_sales_order_header where order_no= 'SOMS1000405-240605'
select * from txn_sales_order_...
Muhammed Azhar Mohamed Maideen
09:49 AM Production Ticket(ST) #11921 (Ticket Resolved): Snekku- hi @Azhar13 datanory got discount, but in mysoft not, please assist, thanks
!WhatsApp%20Image%202024-06-05%20at%2009.05.30_8d9d6039.jpg!
Muhammed Azhar Mohamed Maideen
03:52 PM Production Ticket(ST) #11916 (Ticket Resolved): Snekku- Hi @Azhar13 why collection number CCMS0... 7 less 1 zero?
Muhammed Azhar Mohamed Maideen
03:48 PM Production Ticket(ST) #11916 (Support In Progress): Snekku- Hi @Azhar13 why collection number CCMS0... 7 less 1 zero?
Muhammed Azhar Mohamed Maideen
02:31 PM Production Ticket(ST) #11916: Snekku- Hi @Azhar13 why collection number CCMS0... 7 less 1 zero?
I f found that we this particular collection is not found in the mobile database.
in the at table also there was n...
Muhammed Azhar Mohamed Maideen
02:16 PM Production Ticket(ST) #11884 (Ticket Resolved): Snekku- hi @Azhar13 why same CN appear 2 time ya
Muhammed Azhar Mohamed Maideen
11:04 AM Production Ticket(ST) #11884 (Pending Client Verification): Snekku- hi @Azhar13 why same CN appear 2 time ya
Muhammed Azhar Mohamed Maideen
09:51 AM Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
!WhatsApp%20Image%202024-06-05%20at%2009.16.18_803af9a2.jpg!
example: 0T001_54
please solve it, as sales team alm...
Muhammed Azhar Mohamed Maideen

04/06/2024

06:38 PM Production Ticket(ST) #11892 (Ticket Resolved): SNEKKU - why got negative ya
Rashdan Hussin
11:14 AM Production Ticket(ST) #11892 (Pending Client Verification): SNEKKU - why got negative ya
Rashdan Hussin
06:38 PM Production Ticket(ST) #11909 (Ticket Resolved): SNEKKU - call report which customer not yet get photo and location
Rashdan Hussin
12:26 PM Production Ticket(ST) #11909 (Pending Client Verification): SNEKKU - call report which customer not yet get photo and location
Select customer_code, customer_name, 'Did not have photo' as Photo_status
from customer where org_id ='snekku' and ...
Rashdan Hussin
12:24 PM Production Ticket(ST) #11909 (Support In Progress): SNEKKU - call report which customer not yet get photo and location
Rashdan Hussin
06:15 PM Production Ticket(ST) #11916: Snekku- Hi @Azhar13 why collection number CCMS0... 7 less 1 zero?

SELECT * FROM txn_mobile_collection_header where col_no like '%CCMS000007-240604%'
SELECT * FROM txn_mobile_collec...
Muhammed Azhar Mohamed Maideen
03:54 PM Production Ticket(ST) #11916 (Ticket Resolved): Snekku- Hi @Azhar13 why collection number CCMS0... 7 less 1 zero?
!WhatsApp%20Image%202024-06-04%20at%2013.04.42_b2523a83.jpg!
Muhammed Azhar Mohamed Maideen
10:32 AM Production Ticket(ST) #11912 (Escalated to Level 3): Snekku- Hi morning, kindly check as customer code 3H can not issue SO under create Doc or normal process, pls help to check . user MS1
Muhammed Azhar Mohamed Maideen
10:29 AM Production Ticket(ST) #11912 (Support In Progress): Snekku- Hi morning, kindly check as customer code 3H can not issue SO under create Doc or normal process, pls help to check . user MS1
https://app.clickup.com/t/86epfx77g Muhammed Azhar Mohamed Maideen
10:29 AM Production Ticket(ST) #11912: Snekku- Hi morning, kindly check as customer code 3H can not issue SO under create Doc or normal process, pls help to check . user MS1

select * from customer_to_user_relation where customer_id= 'CFEB8C5486AF464D956B7BB12418E81F'
select * from custom...
Muhammed Azhar Mohamed Maideen
09:41 AM Production Ticket(ST) #11912 (Ticket Resolved): Snekku- Hi morning, kindly check as customer code 3H can not issue SO under create Doc or normal process, pls help to check . user MS1
Muhammed Azhar Mohamed Maideen

03/06/2024

09:37 AM Production Ticket(ST) #11880 (Escalated to Level 3): SNEKKU - this collection will cancel in mysoft ya, due to cheque got issue, please assist
Rashdan Hussin

02/06/2024

03:04 AM Production Ticket(ST) #11909 (Ticket Resolved): SNEKKU - call report which customer not yet get photo and location
Hi @Rashdan Hussin Help to call report which customer not yet get photo and location, thanks Rashdan Hussin
01:31 AM Production Ticket(ST) #11892 (Support In Progress): SNEKKU - why got negative ya
select * from txn_invoice_history_header where invoice_no = 'IN24/009493'
select * from txn_invoice_history_header_a...
Rashdan Hussin

01/06/2024

10:40 PM Production Ticket(ST) #11647 (Ticket Resolved): SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot
Rashdan Hussin
09:14 PM Production Ticket(ST) #11899 (Ticket Resolved): SNEKKU - Why product picture unable see
- User change file name from 40senx30+2pkts-MIMI-01 to MIMI. Rashdan Hussin
09:02 PM Production Ticket(ST) #11899 (Support In Progress): SNEKKU - Why product picture unable see
Rashdan Hussin
09:01 PM Production Ticket(ST) #11899 (Ticket Resolved): SNEKKU - Why product picture unable see
Hi @Azhar MCC Why product picture unable see Rashdan Hussin
08:56 PM Production Ticket(ST) #11898 (Ticket Resolved): SNEKKU - Why me2, don't have create doc icon
!a5739c25-3606-4c94-8d49-ee34a0f1696f.jpg!
Rashdan Hussin
08:52 PM Production Ticket(ST) #11898 (Support In Progress): SNEKKU - Why me2, don't have create doc icon
Rashdan Hussin
08:52 PM Production Ticket(ST) #11898 (Ticket Resolved): SNEKKU - Why me2, don't have create doc icon
[20:25, 31/05/2024] +60 17-739 5515: Hi @Azhar MCC @Jann Yap MCC Why me2, don't have create doc icon?
[20:28, 31/05/...
Rashdan Hussin

31/05/2024

06:30 PM Production Ticket(ST) #11880: SNEKKU - this collection will cancel in mysoft ya, due to cheque got issue, please assist
https://app.clickup.com/t/86epg15dr
As the patching already done but the approval history could not display in the...
Muhammed Azhar Mohamed Maideen
05:20 PM Production Ticket(ST) #11892 (Ticket Resolved): SNEKKU - why got negative ya
!WhatsApp%20Image%202024-05-31%20at%2017.06.19_bf2813b7.jpg!
Muhammed Azhar Mohamed Maideen
04:27 PM Production Ticket(ST) #11884 (Escalated to Level 3): Snekku- hi @Azhar13 why same CN appear 2 time ya
https://app.clickup.com/t/86epfzhtx Muhammed Azhar Mohamed Maideen
04:25 PM Production Ticket(ST) #11884 (Support In Progress): Snekku- hi @Azhar13 why same CN appear 2 time ya
Muhammed Azhar Mohamed Maideen
09:03 AM Production Ticket(ST) #11884 (Ticket Resolved): Snekku- hi @Azhar13 why same CN appear 2 time ya
!WhatsApp%20Image%202024-05-31%20at%2008.09.27_f1bb0f82.jpg!
Muhammed Azhar Mohamed Maideen
04:14 PM Production Ticket(ST) #11685 (Monitoring): SNEKKU - Hi @Azhar13 Unable upload photo, please assist
Muhammed Azhar Mohamed Maideen
11:49 AM Production Ticket(ST) #11837 (Ticket Resolved): SNEKKU - web not have these collection
Muhammad Arif
11:48 AM Production Ticket(ST) #11879 (Ticket Resolved): hi @Azhar13 just check CCMN6000005 / 6 also jump, please assist, thanks
Muhammad Arif
10:29 AM Production Ticket(ST) #11879 (Pending Client Verification): hi @Azhar13 just check CCMN6000005 / 6 also jump, please assist, thanks
Muhammad Arif
10:28 AM Production Ticket(ST) #11879 (Support In Progress): hi @Azhar13 just check CCMN6000005 / 6 also jump, please assist, thanks
Muhammad Arif
11:48 AM Production Ticket(ST) #11877 (Ticket Resolved): Snekku- hi @Azhar13,CCMC5000002 manual edit CN in mysoft, please assist, thanks
Muhammad Arif
11:48 AM Production Ticket(ST) #11877 (Pending Client Verification): Snekku- hi @Azhar13,CCMC5000002 manual edit CN in mysoft, please assist, thanks

select * from txn_mobile_collection_header where col_no like 'CCMC5000002%'
select * from txn_mobile_collect...
Muhammad Arif
10:35 AM Production Ticket(ST) #11886 (Escalated to Level 3): Snekku - Hi @Azhar13 Why unable check in out?

SELECT status,*
FROM product_item
WHERE item_id IN (
'10438e5c-8547-4d46-ad84-8128065a7c35',
'1d85d8d...
Muhammed Azhar Mohamed Maideen
10:32 AM Production Ticket(ST) #11886 (Support In Progress): Snekku - Hi @Azhar13 Why unable check in out?
Muhammed Azhar Mohamed Maideen
10:07 AM Production Ticket(ST) #11886 (Ticket Resolved): Snekku - Hi @Azhar13 Why unable check in out?
!WhatsApp%20Image%202024-05-31%20at%2007.05.12_b110928c.jpg!
hi @Azhar13 user MS3 also same issue, done upload datab...
Muhammed Azhar Mohamed Maideen

30/05/2024

06:16 PM Production Ticket(ST) #11880 (Support In Progress): SNEKKU - this collection will cancel in mysoft ya, due to cheque got issue, please assist
select * from txn_collection_approval_history where collection_id= '06e63163-950e-4115-bd0b-e4cfc9d5d182'
select * f...
Muhammed Azhar Mohamed Maideen
06:15 PM Production Ticket(ST) #11880 (Ticket Resolved): SNEKKU - this collection will cancel in mysoft ya, due to cheque got issue, please assist
!WhatsApp%20Image%202024-05-30%20at%2016.18.32_c1255c3d.jpg!
Muhammed Azhar Mohamed Maideen
04:38 PM Production Ticket(ST) #11879 (Ticket Resolved): hi @Azhar13 just check CCMN6000005 / 6 also jump, please assist, thanks
Muhammed Azhar Mohamed Maideen
03:06 PM Production Ticket(ST) #11877 (Support In Progress): Snekku- hi @Azhar13,CCMC5000002 manual edit CN in mysoft, please assist, thanks
Muhammad Arif
03:03 PM Production Ticket(ST) #11877: Snekku- hi @Azhar13,CCMC5000002 manual edit CN in mysoft, please assist, thanks
but why CN not in apps ya? Muhammed Azhar Mohamed Maideen
02:52 PM Production Ticket(ST) #11877: Snekku- hi @Azhar13,CCMC5000002 manual edit CN in mysoft, please assist, thanks
hi @Azhar13 this also help edit CN in mysoft, please assist
!WhatsApp%20Image%202024-05-30%20at%2014.32.55_b4748...
Muhammed Azhar Mohamed Maideen
02:34 PM Production Ticket(ST) #11877 (Ticket Resolved): Snekku- hi @Azhar13,CCMC5000002 manual edit CN in mysoft, please assist, thanks
!WhatsApp%20Image%202024-05-30%20at%2014.32.55_e6ff56c0.jpg!
Muhammed Azhar Mohamed Maideen
02:28 PM Production Ticket(ST) #11832 (Ticket Resolved): SNEKKU - unpaid got negative amount
Muhammad Arif
02:07 PM Production Ticket(ST) #11837 (Pending Client Verification): SNEKKU - web not have these collection
Hi @~Leewei , kindly refer the above information regarding to the collection issue.
FYI, skipped running number issu...
Muhammad Arif
11:30 AM Production Ticket(ST) #11779 (Escalated to Level 3): SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
https://app.clickup.com/t/86epfmz05 Muhammed Azhar Mohamed Maideen
10:38 AM Production Ticket(ST) #11831 (Escalated to Level 3): SNEKKU - picture for collection blur
https://app.clickup.com/t/86epfmjma Muhammed Azhar Mohamed Maideen
10:02 AM Production Ticket(ST) #11813 (On-Hold): SNEKKU - can shown percent?
Muhammad Arif
10:02 AM Production Ticket(ST) #11813 (Support In Progress): SNEKKU - can shown percent?
Muhammad Arif
10:00 AM Production Ticket(ST) #11813: SNEKKU - can shown percent?
hi, if can shown both percentage and amount , but if unable both, just put percentage, thanks Muhammad Arif
 

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