Activity
From 23/05/2024 to 21/06/2024
21/06/2024
- 06:00 PM Production Ticket(ST) #12078 (Escalated to Level 3): Snekku - Hi @Azhar13 why not follow time sequence ya
- 05:50 PM Production Ticket(ST) #12078 (Support In Progress): Snekku - Hi @Azhar13 why not follow time sequence ya
- 05:49 PM Production Ticket(ST) #12078 (Ticket Resolved): Snekku - Hi @Azhar13 why not follow time sequence ya
- !WhatsApp%20Image%202024-06-20%20at%2020.26.53_992ac2c2.jpg!
- 03:29 PM Production Ticket(ST) #12071 (Ticket Resolved): Snekku- Hi @Azhar13 please check why user me8 unable check in, thanks
- 10:06 AM Production Ticket(ST) #12071 (Pending Client Verification): Snekku- Hi @Azhar13 please check why user me8 unable check in, thanks
- 10:04 AM Production Ticket(ST) #12071 (Support In Progress): Snekku- Hi @Azhar13 please check why user me8 unable check in, thanks
- 10:04 AM Production Ticket(ST) #12071 (Ticket Resolved): Snekku- Hi @Azhar13 please check why user me8 unable check in, thanks
- !WhatsApp%20Image%202024-06-20%20at%2020.07.07_08f5cc8f.jpg!
- 03:28 PM Production Ticket(ST) #12076 (Pending Client Verification): SNEKKU - both issue is amend invoice amount, due to add on cn in mysoft ya
- select * from txn_mobile_collection_header where col_no like '%ccmc000019%'
select * from txn_mobile_collection_deta... - 03:13 PM Production Ticket(ST) #12076 (Support In Progress): SNEKKU - both issue is amend invoice amount, due to add on cn in mysoft ya
- 03:13 PM Production Ticket(ST) #12076 (Ticket Resolved): SNEKKU - both issue is amend invoice amount, due to add on cn in mysoft ya
20/06/2024
- 10:08 AM Production Ticket(ST) #11995 (Escalated to Level 3): Snekku - hi @Azhar13 jump collection number again CCMC9000018 / 20 CCME5000008 / 10 CCMN5000036 / 38
- https://app.clickup.com/t/86epmd03f
19/06/2024
- 06:19 PM Production Ticket(ST) #12024: Snekku- Hi @Azhar13 5L060 got CN in mysoft, but apps empty, please assist as salesman need issue collection, thanks
exec sp_sync_download_credit_note 1, '', '10000', 'A558B9CE-1663-43A3-98CA-AC26B2683786', 'n'
select * from sy...- 09:57 AM Production Ticket(ST) #12024 (Pending Client Verification): Snekku- Hi @Azhar13 5L060 got CN in mysoft, but apps empty, please assist as salesman need issue collection, thanks
- !WhatsApp%20Image%202024-06-19%20at%2009.56.53_021754fd.jpg!
- 05:17 PM Production Ticket(ST) #12042 (Ticket Resolved): Snekku- @Azhar13 mn5 shown this, unable upload
- 08:20 AM Production Ticket(ST) #11995: Snekku - hi @Azhar13 jump collection number again CCMC9000018 / 20 CCME5000008 / 10 CCMN5000036 / 38
- Need to further discuss with Jann as current logic not tally with their expectation.
Current logic for running num... - 08:14 AM Production Ticket(ST) #12010 (Escalate to 2nd Level Support): Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
- 08:13 AM Production Ticket(ST) #12010: Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
- need to further checking on the logic..current finding joining with customer table caused the issue
18/06/2024
- 06:19 PM Production Ticket(ST) #12042 (Pending Client Feedback): Snekku- @Azhar13 mn5 shown this, unable upload
- As we we check from our side transaction able to upload
request user to do screen recording - 06:18 PM Production Ticket(ST) #12042 (Support In Progress): Snekku- @Azhar13 mn5 shown this, unable upload
- 02:26 PM Production Ticket(ST) #12042: Snekku- @Azhar13 mn5 shown this, unable upload
- As I check from our side we are able to upload the transaction. We asked with the client what version they are curre...
- 02:21 PM Production Ticket(ST) #12042 (Ticket Resolved): Snekku- @Azhar13 mn5 shown this, unable upload
- !WhatsApp%20Image%202024-06-18%20at%2011.00.30_45363f29.jpg!
!WhatsApp%20Image%202024-06-18%20at%2011.18.20_6b996874... - 04:39 PM Production Ticket(ST) #12041 (Monitoring): Snekku- hi @Azhar13 ms7 inform again unable check in
- 04:38 PM Production Ticket(ST) #12041 (Support In Progress): Snekku- hi @Azhar13 ms7 inform again unable check in
- 02:16 PM Production Ticket(ST) #12041 (Ticket Resolved): Snekku- hi @Azhar13 ms7 inform again unable check in
- !WhatsApp%20Image%202024-06-18%20at%2014.11.32_96870deb.jpg!
!WhatsApp%20Image%202024-06-18%20at%2014.13.23_4e24321a...
15/06/2024
- 11:09 PM Production Ticket(ST) #11762: SNEKKU - why last visit shown 20/05/24 for 10T09, user MC5?
- - Clickup status: Test
- 04:37 PM Production Ticket(ST) #11921 (Ticket Resolved): Snekku- hi @Azhar13 datanory got discount, but in mysoft not, please assist, thanks
- 04:20 PM Production Ticket(ST) #12006 (Pending Client Feedback): Snekku- hi @Azhar13 user ms7 check in out qty tally, but still shown pending transaction
- Hi @~Leewei , kindly help to check with the activity / steps during visit outlet for 10J82-PASARAYA TITAH (KULAI) SD...
- 03:28 PM Production Ticket(ST) #12010 (Support In Progress): Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
- 03:08 PM Production Ticket(ST) #11995 (Support In Progress): Snekku - hi @Azhar13 jump collection number again CCMC9000018 / 20 CCME5000008 / 10 CCMN5000036 / 38
- pending discussion with Jann
14/06/2024
- 05:55 PM Production Ticket(ST) #12006 (Support In Progress): Snekku- hi @Azhar13 user ms7 check in out qty tally, but still shown pending transaction
- hi Arif
This is bit urgent As I checked in the mobile database I checked under transaction column I notice that ... - 05:53 PM Production Ticket(ST) #12010: Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
- Exec sp_sync_download_invoice_detail '1','','10000','1F71FD63-5C28-41F5-B9A5-4EC485535FCF','N'
I able to capture th... - 05:49 PM Production Ticket(ST) #12010: Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
- Hi arif This one has 2 issue
1) login as admin and on behalf MN5 and check the invoice history and they found ou... - 05:37 PM Production Ticket(ST) #12024 (Pending Client Feedback): Snekku- Hi @Azhar13 5L060 got CN in mysoft, but apps empty, please assist as salesman need issue collection, thanks
- 05:37 PM Production Ticket(ST) #12024 (Support In Progress): Snekku- Hi @Azhar13 5L060 got CN in mysoft, but apps empty, please assist as salesman need issue collection, thanks
- 05:21 PM Production Ticket(ST) #12024: Snekku- Hi @Azhar13 5L060 got CN in mysoft, but apps empty, please assist as salesman need issue collection, thanks
- select * from customer where customer_code= '5L060'
select * from customer_to_user_relation where customer_id='F8052... - 05:18 PM Production Ticket(ST) #12024: Snekku- Hi @Azhar13 5L060 got CN in mysoft, but apps empty, please assist as salesman need issue collection, thanks
- select * from customer where customer_code= '5L060'
select * from customer_to_user_relation where customer_id='F8052... - 04:04 PM Production Ticket(ST) #12024 (Ticket Resolved): Snekku- Hi @Azhar13 5L060 got CN in mysoft, but apps empty, please assist as salesman need issue collection, thanks
- !WhatsApp%20Image%202024-06-14%20at%2015.28.09_87e42170.jpg!
13/06/2024
- 05:56 PM Production Ticket(ST) #12010: Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
- Already asked Shu ern on this the root cause
- 05:45 PM Production Ticket(ST) #12010: Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
- !WhatsApp%20Image%202024-06-13%20at%2017.46.14_bed43d7b.jpg!
select * from txn_invoice_history_header where invoic... - 09:12 AM Production Ticket(ST) #12010 (Ticket Resolved): Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
- 02:37 PM Production Ticket(ST) #12006: Snekku- hi @Azhar13 user ms7 check in out qty tally, but still shown pending transaction
- As we checked from our side there are some transaction is still in pending state
As I have conversation with @le...
12/06/2024
- 04:04 PM Production Ticket(ST) #11992 (Ticket Resolved): sNEKKU- hi @Azhar13 why SOMS6000631-240610 unable approve?
- 03:34 PM Production Ticket(ST) #12006 (Ticket Resolved): Snekku- hi @Azhar13 user ms7 check in out qty tally, but still shown pending transaction
11/06/2024
- 02:46 PM Production Ticket(ST) #11995 (Ticket Resolved): Snekku - hi @Azhar13 jump collection number again CCMC9000018 / 20 CCME5000008 / 10 CCMN5000036 / 38
- 02:22 PM Production Ticket(ST) #11886 (Ticket Resolved): Snekku - Hi @Azhar13 Why unable check in out?
- 02:20 PM Production Ticket(ST) #11992 (Pending Client Verification): sNEKKU- hi @Azhar13 why SOMS6000631-240610 unable approve?
- 02:18 PM Production Ticket(ST) #11992 (Support In Progress): sNEKKU- hi @Azhar13 why SOMS6000631-240610 unable approve?
- !WhatsApp%20Image%202024-06-11%20at%2012.19.42_2e1bfc6f.jpg!
- 10:37 AM Production Ticket(ST) #11992 (Ticket Resolved): sNEKKU- hi @Azhar13 why SOMS6000631-240610 unable approve?
- 02:18 PM Production Ticket(ST) #11685 (Pending Client Verification): SNEKKU - Hi @Azhar13 Unable upload photo, please assist
- 09:09 AM Production Ticket(ST) #11957 (Ticket Resolved): Snekku- hi @~Jann Yap, DN still not in apps ya
10/06/2024
- 06:20 PM Production Ticket(ST) #11957 (Support In Progress): Snekku- hi @~Jann Yap, DN still not in apps ya
- 06:15 PM Production Ticket(ST) #11921: Snekku- hi @Azhar13 datanory got discount, but in mysoft not, please assist, thanks
- - Shanyou and jann said will try to finish and deploy by tomorrow, tuesday
- 06:08 PM Production Ticket(ST) #11880 (Ticket Resolved): SNEKKU - this collection will cancel in mysoft ya, due to cheque got issue, please assist
- Shuern:
@Arif Ibrahim This issue is caused by the patched status is in lower case 'cancelled' while the valid status... - 06:07 PM Production Ticket(ST) #11880 (Pending Client Verification): SNEKKU - this collection will cancel in mysoft ya, due to cheque got issue, please assist
- 03:32 PM Production Ticket(ST) #11912 (Ticket Resolved): Snekku- Hi morning, kindly check as customer code 3H can not issue SO under create Doc or normal process, pls help to check . user MS1
- 03:29 PM Production Ticket(ST) #11712 (Ticket Resolved): hi @Azhar13 again, already deduct previously, but still shown in collection
- 03:28 PM Production Ticket(ST) #11712 (Pending Client Verification): hi @Azhar13 again, already deduct previously, but still shown in collection
- 10:04 AM Production Ticket(ST) #11977 (Escalated to Level 3): Snekku- Display collection amount ( exclude the Credit Note amount)
- https://app.clickup.com/t/86epheb7t
- 10:03 AM Production Ticket(ST) #11977 (Support In Progress): Snekku- Display collection amount ( exclude the Credit Note amount)
- Hi @~Leewei , Total amount displayed in collection module is referring to the total collection amount. the total col...
- 10:02 AM Production Ticket(ST) #11977 (Ticket Resolved): Snekku- Display collection amount ( exclude the Credit Note amount)
09/06/2024
- 02:15 PM Production Ticket(ST) #11926 (Ticket Resolved): Snekku- hi @Azhar13 why 1M001_19 under ME8, but ME3 can check in?
- 02:11 PM Production Ticket(ST) #11833 (Ticket Resolved): SNEKKU - invoice sales based on invoice only? As not tally with mysoft
07/06/2024
- 06:03 PM Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- https://app.clickup.com/t/86epfmz05
- 12:02 PM Production Ticket(ST) #11957 (Ticket Resolved): Snekku- hi @~Jann Yap, DN still not in apps ya
- !WhatsApp%20Image%202024-06-07%20at%2010.50.06_2f53d37f.jpg!
!WhatsApp%20Image%202024-06-07%20at%2010.50.18_75cf1107... - 09:06 AM Production Ticket(ST) #11912 (Pending Client Verification): Snekku- Hi morning, kindly check as customer code 3H can not issue SO under create Doc or normal process, pls help to check . user MS1
06/06/2024
- 05:01 PM Production Ticket(ST) #11886 (Pending Client Verification): Snekku - Hi @Azhar13 Why unable check in out?
- 03:02 PM Production Ticket(ST) #11926 (Pending Client Verification): Snekku- hi @Azhar13 why 1M001_19 under ME8, but ME3 can check in?
- 03:01 PM Production Ticket(ST) #11926 (Support In Progress): Snekku- hi @Azhar13 why 1M001_19 under ME8, but ME3 can check in?
- 02:02 PM Production Ticket(ST) #11921 (Escalated to Level 3): Snekku- hi @Azhar13 datanory got discount, but in mysoft not, please assist, thanks
- 10:50 AM Production Ticket(ST) #11921 (Support In Progress): Snekku- hi @Azhar13 datanory got discount, but in mysoft not, please assist, thanks
- https://app.clickup.com/t/86ephbn1y
05/06/2024
- 06:14 PM Production Ticket(ST) #11926 (Ticket Resolved): Snekku- hi @Azhar13 why 1M001_19 under ME8, but ME3 can check in?
- !WhatsApp%20Image%202024-06-05%20at%2017.52.52_6236bb91.jpg!
- 04:29 PM Production Ticket(ST) #11921: Snekku- hi @Azhar13 datanory got discount, but in mysoft not, please assist, thanks
- Datanory:
select * from txn_sales_order_header where order_no= 'SOMS1000405-240605'
select * from txn_sales_order_... - 09:49 AM Production Ticket(ST) #11921 (Ticket Resolved): Snekku- hi @Azhar13 datanory got discount, but in mysoft not, please assist, thanks
- !WhatsApp%20Image%202024-06-05%20at%2009.05.30_8d9d6039.jpg!
- 03:52 PM Production Ticket(ST) #11916 (Ticket Resolved): Snekku- Hi @Azhar13 why collection number CCMS0... 7 less 1 zero?
- 03:48 PM Production Ticket(ST) #11916 (Support In Progress): Snekku- Hi @Azhar13 why collection number CCMS0... 7 less 1 zero?
- 02:31 PM Production Ticket(ST) #11916: Snekku- Hi @Azhar13 why collection number CCMS0... 7 less 1 zero?
- I f found that we this particular collection is not found in the mobile database.
in the at table also there was n... - 02:16 PM Production Ticket(ST) #11884 (Ticket Resolved): Snekku- hi @Azhar13 why same CN appear 2 time ya
- 11:04 AM Production Ticket(ST) #11884 (Pending Client Verification): Snekku- hi @Azhar13 why same CN appear 2 time ya
- 09:51 AM Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- !WhatsApp%20Image%202024-06-05%20at%2009.16.18_803af9a2.jpg!
example: 0T001_54
please solve it, as sales team alm...
04/06/2024
- 06:38 PM Production Ticket(ST) #11892 (Ticket Resolved): SNEKKU - why got negative ya
- 11:14 AM Production Ticket(ST) #11892 (Pending Client Verification): SNEKKU - why got negative ya
- 06:38 PM Production Ticket(ST) #11909 (Ticket Resolved): SNEKKU - call report which customer not yet get photo and location
- 12:26 PM Production Ticket(ST) #11909 (Pending Client Verification): SNEKKU - call report which customer not yet get photo and location
- Select customer_code, customer_name, 'Did not have photo' as Photo_status
from customer where org_id ='snekku' and ... - 12:24 PM Production Ticket(ST) #11909 (Support In Progress): SNEKKU - call report which customer not yet get photo and location
- 06:15 PM Production Ticket(ST) #11916: Snekku- Hi @Azhar13 why collection number CCMS0... 7 less 1 zero?
SELECT * FROM txn_mobile_collection_header where col_no like '%CCMS000007-240604%'
SELECT * FROM txn_mobile_collec...- 03:54 PM Production Ticket(ST) #11916 (Ticket Resolved): Snekku- Hi @Azhar13 why collection number CCMS0... 7 less 1 zero?
- !WhatsApp%20Image%202024-06-04%20at%2013.04.42_b2523a83.jpg!
- 10:32 AM Production Ticket(ST) #11912 (Escalated to Level 3): Snekku- Hi morning, kindly check as customer code 3H can not issue SO under create Doc or normal process, pls help to check . user MS1
- 10:29 AM Production Ticket(ST) #11912 (Support In Progress): Snekku- Hi morning, kindly check as customer code 3H can not issue SO under create Doc or normal process, pls help to check . user MS1
- https://app.clickup.com/t/86epfx77g
- 10:29 AM Production Ticket(ST) #11912: Snekku- Hi morning, kindly check as customer code 3H can not issue SO under create Doc or normal process, pls help to check . user MS1
select * from customer_to_user_relation where customer_id= 'CFEB8C5486AF464D956B7BB12418E81F'
select * from custom...- 09:41 AM Production Ticket(ST) #11912 (Ticket Resolved): Snekku- Hi morning, kindly check as customer code 3H can not issue SO under create Doc or normal process, pls help to check . user MS1
03/06/2024
02/06/2024
- 03:04 AM Production Ticket(ST) #11909 (Ticket Resolved): SNEKKU - call report which customer not yet get photo and location
- Hi @Rashdan Hussin Help to call report which customer not yet get photo and location, thanks
- 01:31 AM Production Ticket(ST) #11892 (Support In Progress): SNEKKU - why got negative ya
- select * from txn_invoice_history_header where invoice_no = 'IN24/009493'
select * from txn_invoice_history_header_a...
01/06/2024
- 10:40 PM Production Ticket(ST) #11647 (Ticket Resolved): SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot
- 09:14 PM Production Ticket(ST) #11899 (Ticket Resolved): SNEKKU - Why product picture unable see
- - User change file name from 40senx30+2pkts-MIMI-01 to MIMI.
- 09:02 PM Production Ticket(ST) #11899 (Support In Progress): SNEKKU - Why product picture unable see
- 09:01 PM Production Ticket(ST) #11899 (Ticket Resolved): SNEKKU - Why product picture unable see
- Hi @Azhar MCC Why product picture unable see
- 08:56 PM Production Ticket(ST) #11898 (Ticket Resolved): SNEKKU - Why me2, don't have create doc icon
- !a5739c25-3606-4c94-8d49-ee34a0f1696f.jpg!
- 08:52 PM Production Ticket(ST) #11898 (Support In Progress): SNEKKU - Why me2, don't have create doc icon
- 08:52 PM Production Ticket(ST) #11898 (Ticket Resolved): SNEKKU - Why me2, don't have create doc icon
- [20:25, 31/05/2024] +60 17-739 5515: Hi @Azhar MCC @Jann Yap MCC Why me2, don't have create doc icon?
[20:28, 31/05/...
31/05/2024
- 06:30 PM Production Ticket(ST) #11880: SNEKKU - this collection will cancel in mysoft ya, due to cheque got issue, please assist
- https://app.clickup.com/t/86epg15dr
As the patching already done but the approval history could not display in the... - 05:20 PM Production Ticket(ST) #11892 (Ticket Resolved): SNEKKU - why got negative ya
- !WhatsApp%20Image%202024-05-31%20at%2017.06.19_bf2813b7.jpg!
- 04:27 PM Production Ticket(ST) #11884 (Escalated to Level 3): Snekku- hi @Azhar13 why same CN appear 2 time ya
- https://app.clickup.com/t/86epfzhtx
- 04:25 PM Production Ticket(ST) #11884 (Support In Progress): Snekku- hi @Azhar13 why same CN appear 2 time ya
- 09:03 AM Production Ticket(ST) #11884 (Ticket Resolved): Snekku- hi @Azhar13 why same CN appear 2 time ya
- !WhatsApp%20Image%202024-05-31%20at%2008.09.27_f1bb0f82.jpg!
- 04:14 PM Production Ticket(ST) #11685 (Monitoring): SNEKKU - Hi @Azhar13 Unable upload photo, please assist
- 11:49 AM Production Ticket(ST) #11837 (Ticket Resolved): SNEKKU - web not have these collection
- 11:48 AM Production Ticket(ST) #11879 (Ticket Resolved): hi @Azhar13 just check CCMN6000005 / 6 also jump, please assist, thanks
- 10:29 AM Production Ticket(ST) #11879 (Pending Client Verification): hi @Azhar13 just check CCMN6000005 / 6 also jump, please assist, thanks
- 10:28 AM Production Ticket(ST) #11879 (Support In Progress): hi @Azhar13 just check CCMN6000005 / 6 also jump, please assist, thanks
- 11:48 AM Production Ticket(ST) #11877 (Ticket Resolved): Snekku- hi @Azhar13,CCMC5000002 manual edit CN in mysoft, please assist, thanks
- 11:48 AM Production Ticket(ST) #11877 (Pending Client Verification): Snekku- hi @Azhar13,CCMC5000002 manual edit CN in mysoft, please assist, thanks
select * from txn_mobile_collection_header where col_no like 'CCMC5000002%'
select * from txn_mobile_collect...- 10:35 AM Production Ticket(ST) #11886 (Escalated to Level 3): Snekku - Hi @Azhar13 Why unable check in out?
SELECT status,*
FROM product_item
WHERE item_id IN (
'10438e5c-8547-4d46-ad84-8128065a7c35',
'1d85d8d...- 10:32 AM Production Ticket(ST) #11886 (Support In Progress): Snekku - Hi @Azhar13 Why unable check in out?
- 10:07 AM Production Ticket(ST) #11886 (Ticket Resolved): Snekku - Hi @Azhar13 Why unable check in out?
- !WhatsApp%20Image%202024-05-31%20at%2007.05.12_b110928c.jpg!
hi @Azhar13 user MS3 also same issue, done upload datab...
30/05/2024
- 06:16 PM Production Ticket(ST) #11880 (Support In Progress): SNEKKU - this collection will cancel in mysoft ya, due to cheque got issue, please assist
- select * from txn_collection_approval_history where collection_id= '06e63163-950e-4115-bd0b-e4cfc9d5d182'
select * f... - 06:15 PM Production Ticket(ST) #11880 (Ticket Resolved): SNEKKU - this collection will cancel in mysoft ya, due to cheque got issue, please assist
- !WhatsApp%20Image%202024-05-30%20at%2016.18.32_c1255c3d.jpg!
- 04:38 PM Production Ticket(ST) #11879 (Ticket Resolved): hi @Azhar13 just check CCMN6000005 / 6 also jump, please assist, thanks
- 03:06 PM Production Ticket(ST) #11877 (Support In Progress): Snekku- hi @Azhar13,CCMC5000002 manual edit CN in mysoft, please assist, thanks
- 03:03 PM Production Ticket(ST) #11877: Snekku- hi @Azhar13,CCMC5000002 manual edit CN in mysoft, please assist, thanks
- but why CN not in apps ya?
- 02:52 PM Production Ticket(ST) #11877: Snekku- hi @Azhar13,CCMC5000002 manual edit CN in mysoft, please assist, thanks
- hi @Azhar13 this also help edit CN in mysoft, please assist
!WhatsApp%20Image%202024-05-30%20at%2014.32.55_b4748... - 02:34 PM Production Ticket(ST) #11877 (Ticket Resolved): Snekku- hi @Azhar13,CCMC5000002 manual edit CN in mysoft, please assist, thanks
- !WhatsApp%20Image%202024-05-30%20at%2014.32.55_e6ff56c0.jpg!
- 02:28 PM Production Ticket(ST) #11832 (Ticket Resolved): SNEKKU - unpaid got negative amount
- 02:07 PM Production Ticket(ST) #11837 (Pending Client Verification): SNEKKU - web not have these collection
- Hi @~Leewei , kindly refer the above information regarding to the collection issue.
FYI, skipped running number issu... - 11:30 AM Production Ticket(ST) #11779 (Escalated to Level 3): SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- https://app.clickup.com/t/86epfmz05
- 10:38 AM Production Ticket(ST) #11831 (Escalated to Level 3): SNEKKU - picture for collection blur
- https://app.clickup.com/t/86epfmjma
- 10:02 AM Production Ticket(ST) #11813 (On-Hold): SNEKKU - can shown percent?
- 10:02 AM Production Ticket(ST) #11813 (Support In Progress): SNEKKU - can shown percent?
- 10:00 AM Production Ticket(ST) #11813: SNEKKU - can shown percent?
- hi, if can shown both percentage and amount , but if unable both, just put percentage, thanks
29/05/2024
- 03:40 PM Production Ticket(ST) #11690 (Ticket Resolved): SNEKKU - help to check any setting wrong caused this
- 03:40 PM Production Ticket(ST) #11833 (Pending Client Verification): SNEKKU - invoice sales based on invoice only? As not tally with mysoft
- 03:38 PM Production Ticket(ST) #11833 (Support In Progress): SNEKKU - invoice sales based on invoice only? As not tally with mysoft
- 02:32 PM Production Ticket(ST) #11832 (Pending Client Verification): SNEKKU - unpaid got negative amount
select * from txn_invoice_history_header where invoice_balance < 0 and org_id='snekku'
select * from txn...- 02:16 PM Production Ticket(ST) #11832: SNEKKU - unpaid got negative amount
- Shan You already fix the issue, for now, need to patch previous data
- 02:15 PM Production Ticket(ST) #11804 (Ticket Resolved): SNEKKU - invoice deduct more than collection
- 12:09 PM Production Ticket(ST) #11804 (Pending Client Verification): SNEKKU - invoice deduct more than collection
select * from txn_mobile_collection_header where col_id='ff1bb366-87d8-4f0a-a995-0f230be51e51'
select * from txn_m...- 02:01 PM Production Ticket(ST) #11691 (Ticket Resolved): SNEKKU - setting 3% for carton, but why not appear
- 11:32 AM Production Ticket(ST) #11761: SNEKKU - receipt can add on details below?
- https://app.clickup.com/t/86epd46j5
- 11:27 AM Production Ticket(ST) #11737 (Ticket Resolved): Snekku- hi @Azhar13 but why above picture not collection upload date ya. Upload 15/05, but shown in action 16/05
- 11:17 AM Production Ticket(ST) #11509 (Ticket Resolved): SNEKKU - no need check in / out for sales order and collection
- 10:41 AM Production Ticket(ST) #11838 (Ticket Resolved): SNEKKU - this cancelled is do by sales team or?
- 09:08 AM Production Ticket(ST) #11838 (Pending Client Feedback): SNEKKU - this cancelled is do by sales team or?
- 09:06 AM Production Ticket(ST) #11813 (Pending Client Feedback): SNEKKU - can shown percent?
- Good morning Lee Wei. for this request, may i know your expectation ?. izzit need to show the promo amount and promo ...
- 09:05 AM Production Ticket(ST) #11813 (Support In Progress): SNEKKU - can shown percent?
28/05/2024
- 10:04 PM Production Ticket(ST) #11838: SNEKKU - this cancelled is do by sales team or?
- select apibatchno, apitype, IsCanceled, * from arpaymententry
where voucherno in ('CCMN3000011', 'CCMN9000006', 'CC... - 09:31 PM Production Ticket(ST) #11838 (Support In Progress): SNEKKU - this cancelled is do by sales team or?
- - collection come from mysoft and already cancel at mysoft
- 06:41 PM Production Ticket(ST) #11838: SNEKKU - this cancelled is do by sales team or?
- select * from customer where customer_code = '5K033'
select * from txn_invoice_history_header where customer_id = ... - 09:23 AM Production Ticket(ST) #11838 (Ticket Resolved): SNEKKU - this cancelled is do by sales team or?
- !WhatsApp%20Image%202024-05-28%20at%2008.14.02_1f82fe57.jpg!
!WhatsApp%20Image%202024-05-28%20at%2008.16.20_3c52f1f7... - 09:39 PM Production Ticket(ST) #11804: SNEKKU - invoice deduct more than collection
- !25117d52-00a9-464c-ab00-69595c78e7dd.jpg!
- user already amend in mysoft, our side need to patch follow mysoft - 09:32 PM Production Ticket(ST) #11831: SNEKKU - picture for collection blur
- !5e3f5423-542d-4f54-9105-ce07ea084e2f.jpg!
- take photo from gallery also blur - 09:26 PM Production Ticket(ST) #11832: SNEKKU - unpaid got negative amount
- - the negative invoice due to collection from mysoft
- 09:18 PM Production Ticket(ST) #11837 (Support In Progress): SNEKKU - web not have these collection
- select * from customer where customer_code = '5S009'
select * from member where member_cd = 'MC2'
select * from d... - 09:18 AM Production Ticket(ST) #11837 (Ticket Resolved): SNEKKU - web not have these collection
- CCMC2000010
CCMC4000006
CCMC9000010 / 11 / 12 / 14
CCME1000019 / 20
CCMS0000006 / 7 / 8
CCMS2000024 / 25 / 33
C... - 09:16 PM Production Ticket(ST) #11824 (Ticket Resolved): SNEKKU - hi @Azhar13, why web not shown CCMS0000008?
- 06:40 PM Production Ticket(ST) #11824: SNEKKU - hi @Azhar13, why web not shown CCMS0000008?
- select * from customer where customer_code = '5S009'
select * from member where member_cd = 'MC2'
select * from d... - 06:18 PM Production Ticket(ST) #11685: SNEKKU - Hi @Azhar13 Unable upload photo, please assist
- Curently we are testing by uploading multiple customer and using different network
-- so far could not replicate... - 06:13 PM Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- Currenly Testing on this issue. But Could not replicate.
Will continue tomorrow doing the testing - 12:36 PM Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- As I perform testing (upload customer photo ) as I erform testing The issue could not replicate
Test Scenario
use... - 02:23 PM Production Ticket(ST) #11830 (Ticket Resolved): SNEKKU - try collection (without check in out), cheque date empty, but got fill in
- 02:23 PM Production Ticket(ST) #11830 (Pending Client Verification): SNEKKU - try collection (without check in out), cheque date empty, but got fill in
- 02:03 PM Production Ticket(ST) #11830 (Pending Client Feedback): SNEKKU - try collection (without check in out), cheque date empty, but got fill in
- 11:14 AM Production Ticket(ST) #11780 (Escalated to Level 3): Snekku- Hi @Azhar13 why like this ya
- 11:14 AM Production Ticket(ST) #11780 (Support In Progress): Snekku- Hi @Azhar13 why like this ya
27/05/2024
- 11:17 PM Production Ticket(ST) #11824 (Support In Progress): SNEKKU - hi @Azhar13, why web not shown CCMS0000008?
- select * from customer where customer_code = '5S009'
select * from member where member_cd = 'MS0'
select * from d... - 12:47 PM Production Ticket(ST) #11824: SNEKKU - hi @Azhar13, why web not shown CCMS0000008?
- select * from di_mobile_txn_collection_header where doc_no like '%CCMS0000008%'
select * from txn_mobile_collectio... - 12:05 PM Production Ticket(ST) #11824 (Ticket Resolved): SNEKKU - hi @Azhar13, why web not shown CCMS0000008?
- !WhatsApp%20Image%202024-05-27%20at%2011.24.21_e043aa8f.jpg!
!WhatsApp%20Image%202024-05-27%20at%2011.24.28_fe6ab9c0... - 10:00 PM Production Ticket(ST) #11832 (Support In Progress): SNEKKU - unpaid got negative amount
- select * from customer where customer_code = '5K033'
select * from txn_invoice_history_header where customer_id = ... - 04:59 PM Production Ticket(ST) #11832 (Ticket Resolved): SNEKKU - unpaid got negative amount
- Hi @Rashdan Hussin why unpaid got negative amount?
!b92a743a-f8ff-41a1-8b51-7ed1e9bb7a11.jpg!
- 09:29 PM Production Ticket(ST) #11830 (Support In Progress): SNEKKU - try collection (without check in out), cheque date empty, but got fill in
- select * from txn_mobile_collection_header where col_no = 'CCADMIN000001-240527'
select * from txn_mobile_collection... - 04:56 PM Production Ticket(ST) #11830 (Ticket Resolved): SNEKKU - try collection (without check in out), cheque date empty, but got fill in
- hi @Jann Yap MCC, try collection (without check in out), cheque date empty, but got fill in ya
!812cfaa3-8213-431c... - 06:52 PM Production Ticket(ST) #11831 (Pending Client Feedback): SNEKKU - picture for collection blur
- @~Leewei can you try take photo from gallery and see whether the photo still got blur
- 06:52 PM Production Ticket(ST) #11831 (Support In Progress): SNEKKU - picture for collection blur
- 04:58 PM Production Ticket(ST) #11831 (Ticket Resolved): SNEKKU - picture for collection blur
- Hi @Rashdan Hussin picture for collection blur ya, may refer video, when take photo is clear, but after view become b...
- 06:08 PM Production Ticket(ST) #11685: SNEKKU - Hi @Azhar13 Unable upload photo, please assist
- need to do testing on this using low network
- 05:01 PM Production Ticket(ST) #11833 (Ticket Resolved): SNEKKU - invoice sales based on invoice only? As not tally with mysoft
- Hi @Rashdan Hussin invoice sales based on invoice only? As not tally with mysoft
!e17ac716-6e0c-445d-a135-c7065a60... - 12:45 PM Production Ticket(ST) #11690 (Pending Client Verification): SNEKKU - help to check any setting wrong caused this
- !WhatsApp%20Image%202024-05-27%20at%2009.26.20_c6b02173.jpg!
- 12:41 PM Production Ticket(ST) #11691 (Pending Client Verification): SNEKKU - setting 3% for carton, but why not appear
- 12:04 PM Production Ticket(ST) #11780: Snekku- Hi @Azhar13 why like this ya
- Snekku raised an escalation regarding multiple discounts being displayed on each SKU, where the discount is applied b...
- 10:30 AM Production Ticket(ST) #11686 (Ticket Resolved): SNEKKU - other modules, follow item code ya, can change to follow item code?
- 10:30 AM Production Ticket(ST) #11686 (Pending Client Verification): SNEKKU - other modules, follow item code ya, can change to follow item code?
- 09:00 AM Production Ticket(ST) #11712: hi @Azhar13 again, already deduct previously, but still shown in collection
- Status in the Clickup In progress
26/05/2024
- 11:03 PM Production Ticket(ST) #11782 (Ticket Resolved): Snekku- Hi @Azhar13 this paid, but still have, please assist
- 11:00 PM Production Ticket(ST) #11798 (Ticket Resolved): SNEKKU - click import data but not response
25/05/2024
- 04:09 PM Production Ticket(ST) #11780 (On-Hold): Snekku- Hi @Azhar13 why like this ya
- issue can be replicate. next, need to refer to L3 before escalating to them to check on promo calculation (%). - cont...
- 09:47 AM Production Ticket(ST) #11780: Snekku- Hi @Azhar13 why like this ya
- - end shift.
- handover to arif.
- on sales order page promo column, it will concatenate when more than one promo. ... - 09:00 AM Production Ticket(ST) #11780 (Support In Progress): Snekku- Hi @Azhar13 why like this ya
- select * from customer where customer_code = '3c801'
select * from mobile_promotion_customer_qualifier where custo... - 09:49 AM Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- - end shift.
- handover to arif.
- not yet further checking.
24/05/2024
- 06:56 PM Production Ticket(ST) #11798 (Pending Client Verification): SNEKKU - click import data but not response
- 06:53 PM Production Ticket(ST) #11798 (Support In Progress): SNEKKU - click import data but not response
- 10:17 AM Production Ticket(ST) #11798 (Ticket Resolved): SNEKKU - click import data but not response
- hi @Azhar MCC click import data but not response, please assist, thanks
- 06:21 PM Production Ticket(ST) #11804 (Support In Progress): SNEKKU - invoice deduct more than collection
- @~Leewei for now you can amend and approve this collection first. However, our team will keep this issue open. We wil...
- 11:42 AM Production Ticket(ST) #11804 (Ticket Resolved): SNEKKU - invoice deduct more than collection
- hi @Azhar MCC why different again invoice deduct more than collection
!ebed6bc4-70cd-4b0b-964b-f4a239dbff82.jpg!
... - 03:21 PM Production Ticket(ST) #11813 (On-Hold): SNEKKU - can shown percent?
- Hi @Azhar MCC Here add on discount percent?
hi @Rashdan Hussin can shown percent?
!1f0d1230-1d89-4740-ad0e-a65d18... - 02:49 PM Production Ticket(ST) #11647 (Pending Client Verification): SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot
- 12:04 PM Production Ticket(ST) #11782 (Pending Client Verification): Snekku- Hi @Azhar13 this paid, but still have, please assist
- 12:00 PM Production Ticket(ST) #11782 (Support In Progress): Snekku- Hi @Azhar13 this paid, but still have, please assist
23/05/2024
- 08:13 PM Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- Hi rashdan
This one have not simulate completely due to time constraint
To do List:
have to check the photo i... - 11:55 AM Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- select * from Txn_new_customer_attachment where filename like 'aaf4a2f8-5068-4223-b64f-662b0c07a19a.jpg'
select ... - 11:45 AM Production Ticket(ST) #11779 (Support In Progress): SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- 10:56 AM Production Ticket(ST) #11779 (Pending Client Feedback): SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- 10:56 AM Production Ticket(ST) #11779 (Support In Progress): SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- Already request user to upload database
- 09:17 AM Production Ticket(ST) #11779 (Ticket Resolved): SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- hi @Rashdan Hussin any update for photo unable upload issue? as MC7 upload shown this
please settle as fast as pos... - 08:02 PM Production Ticket(ST) #11780: Snekku- Hi @Azhar13 why like this ya
- Hi rasdhan this ticket has to replicate the issue. Where has to set promotion same as production one to check either...
- 11:09 AM Production Ticket(ST) #11780 (Ticket Resolved): Snekku- Hi @Azhar13 why like this ya
- !WhatsApp%20Image%202024-05-23%20at%2011.08.05_893b2ffc.jpg!
!WhatsApp%20Image%202024-05-23%20at%2011.08.59_dfb8b95b... - 07:58 PM Production Ticket(ST) #11782: Snekku- Hi @Azhar13 this paid, but still have, please assist
- Hi rashdan That one has to verify the with shan you again on the root cause:
Hi lee wai the invoice *IN24/007515* ... - 02:22 PM Production Ticket(ST) #11782 (Ticket Resolved): Snekku- Hi @Azhar13 this paid, but still have, please assist
- !WhatsApp%20Image%202024-05-23%20at%2014.11.02_07ab2881.jpg!
!WhatsApp%20Image%202024-05-23%20at%2014.11.09_1f49f87a...
22/05/2024
- 07:43 AM Production Ticket(ST) #11737 (Monitoring): Snekku- hi @Azhar13 but why above picture not collection upload date ya. Upload 15/05, but shown in action 16/05
- 07:42 AM Production Ticket(ST) #11761 (Escalated to Level 3): SNEKKU - receipt can add on details below?
- payment receipt can add on details below?
- Cheque No : sales team key cheque no if payment by cheque, key cash if p...
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