Activity
From 07/05/2024 to 05/06/2024
05/06/2024
- 06:14 PM Production Ticket(ST) #11926 (Ticket Resolved): Snekku- hi @Azhar13 why 1M001_19 under ME8, but ME3 can check in?
- !WhatsApp%20Image%202024-06-05%20at%2017.52.52_6236bb91.jpg!
- 04:29 PM Production Ticket(ST) #11921: Snekku- hi @Azhar13 datanory got discount, but in mysoft not, please assist, thanks
- Datanory:
select * from txn_sales_order_header where order_no= 'SOMS1000405-240605'
select * from txn_sales_order_... - 09:49 AM Production Ticket(ST) #11921 (Ticket Resolved): Snekku- hi @Azhar13 datanory got discount, but in mysoft not, please assist, thanks
- !WhatsApp%20Image%202024-06-05%20at%2009.05.30_8d9d6039.jpg!
- 03:52 PM Production Ticket(ST) #11916 (Ticket Resolved): Snekku- Hi @Azhar13 why collection number CCMS0... 7 less 1 zero?
- 03:48 PM Production Ticket(ST) #11916 (Support In Progress): Snekku- Hi @Azhar13 why collection number CCMS0... 7 less 1 zero?
- 02:31 PM Production Ticket(ST) #11916: Snekku- Hi @Azhar13 why collection number CCMS0... 7 less 1 zero?
- I f found that we this particular collection is not found in the mobile database.
in the at table also there was n... - 02:16 PM Production Ticket(ST) #11884 (Ticket Resolved): Snekku- hi @Azhar13 why same CN appear 2 time ya
- 11:04 AM Production Ticket(ST) #11884 (Pending Client Verification): Snekku- hi @Azhar13 why same CN appear 2 time ya
- 09:51 AM Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- !WhatsApp%20Image%202024-06-05%20at%2009.16.18_803af9a2.jpg!
example: 0T001_54
please solve it, as sales team alm...
04/06/2024
- 06:38 PM Production Ticket(ST) #11892 (Ticket Resolved): SNEKKU - why got negative ya
- 11:14 AM Production Ticket(ST) #11892 (Pending Client Verification): SNEKKU - why got negative ya
- 06:38 PM Production Ticket(ST) #11909 (Ticket Resolved): SNEKKU - call report which customer not yet get photo and location
- 12:26 PM Production Ticket(ST) #11909 (Pending Client Verification): SNEKKU - call report which customer not yet get photo and location
- Select customer_code, customer_name, 'Did not have photo' as Photo_status
from customer where org_id ='snekku' and ... - 12:24 PM Production Ticket(ST) #11909 (Support In Progress): SNEKKU - call report which customer not yet get photo and location
- 06:15 PM Production Ticket(ST) #11916: Snekku- Hi @Azhar13 why collection number CCMS0... 7 less 1 zero?
SELECT * FROM txn_mobile_collection_header where col_no like '%CCMS000007-240604%'
SELECT * FROM txn_mobile_collec...- 03:54 PM Production Ticket(ST) #11916 (Ticket Resolved): Snekku- Hi @Azhar13 why collection number CCMS0... 7 less 1 zero?
- !WhatsApp%20Image%202024-06-04%20at%2013.04.42_b2523a83.jpg!
- 10:32 AM Production Ticket(ST) #11912 (Escalated to Level 3): Snekku- Hi morning, kindly check as customer code 3H can not issue SO under create Doc or normal process, pls help to check . user MS1
- 10:29 AM Production Ticket(ST) #11912 (Support In Progress): Snekku- Hi morning, kindly check as customer code 3H can not issue SO under create Doc or normal process, pls help to check . user MS1
- https://app.clickup.com/t/86epfx77g
- 10:29 AM Production Ticket(ST) #11912: Snekku- Hi morning, kindly check as customer code 3H can not issue SO under create Doc or normal process, pls help to check . user MS1
select * from customer_to_user_relation where customer_id= 'CFEB8C5486AF464D956B7BB12418E81F'
select * from custom...- 09:41 AM Production Ticket(ST) #11912 (Ticket Resolved): Snekku- Hi morning, kindly check as customer code 3H can not issue SO under create Doc or normal process, pls help to check . user MS1
03/06/2024
02/06/2024
- 03:04 AM Production Ticket(ST) #11909 (Ticket Resolved): SNEKKU - call report which customer not yet get photo and location
- Hi @Rashdan Hussin Help to call report which customer not yet get photo and location, thanks
- 01:31 AM Production Ticket(ST) #11892 (Support In Progress): SNEKKU - why got negative ya
- select * from txn_invoice_history_header where invoice_no = 'IN24/009493'
select * from txn_invoice_history_header_a...
01/06/2024
- 10:40 PM Production Ticket(ST) #11647 (Ticket Resolved): SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot
- 09:14 PM Production Ticket(ST) #11899 (Ticket Resolved): SNEKKU - Why product picture unable see
- - User change file name from 40senx30+2pkts-MIMI-01 to MIMI.
- 09:02 PM Production Ticket(ST) #11899 (Support In Progress): SNEKKU - Why product picture unable see
- 09:01 PM Production Ticket(ST) #11899 (Ticket Resolved): SNEKKU - Why product picture unable see
- Hi @Azhar MCC Why product picture unable see
- 08:56 PM Production Ticket(ST) #11898 (Ticket Resolved): SNEKKU - Why me2, don't have create doc icon
- !a5739c25-3606-4c94-8d49-ee34a0f1696f.jpg!
- 08:52 PM Production Ticket(ST) #11898 (Support In Progress): SNEKKU - Why me2, don't have create doc icon
- 08:52 PM Production Ticket(ST) #11898 (Ticket Resolved): SNEKKU - Why me2, don't have create doc icon
- [20:25, 31/05/2024] +60 17-739 5515: Hi @Azhar MCC @Jann Yap MCC Why me2, don't have create doc icon?
[20:28, 31/05/...
31/05/2024
- 06:30 PM Production Ticket(ST) #11880: SNEKKU - this collection will cancel in mysoft ya, due to cheque got issue, please assist
- https://app.clickup.com/t/86epg15dr
As the patching already done but the approval history could not display in the... - 05:20 PM Production Ticket(ST) #11892 (Ticket Resolved): SNEKKU - why got negative ya
- !WhatsApp%20Image%202024-05-31%20at%2017.06.19_bf2813b7.jpg!
- 04:27 PM Production Ticket(ST) #11884 (Escalated to Level 3): Snekku- hi @Azhar13 why same CN appear 2 time ya
- https://app.clickup.com/t/86epfzhtx
- 04:25 PM Production Ticket(ST) #11884 (Support In Progress): Snekku- hi @Azhar13 why same CN appear 2 time ya
- 09:03 AM Production Ticket(ST) #11884 (Ticket Resolved): Snekku- hi @Azhar13 why same CN appear 2 time ya
- !WhatsApp%20Image%202024-05-31%20at%2008.09.27_f1bb0f82.jpg!
- 04:14 PM Production Ticket(ST) #11685 (Monitoring): SNEKKU - Hi @Azhar13 Unable upload photo, please assist
- 11:49 AM Production Ticket(ST) #11837 (Ticket Resolved): SNEKKU - web not have these collection
- 11:48 AM Production Ticket(ST) #11879 (Ticket Resolved): hi @Azhar13 just check CCMN6000005 / 6 also jump, please assist, thanks
- 10:29 AM Production Ticket(ST) #11879 (Pending Client Verification): hi @Azhar13 just check CCMN6000005 / 6 also jump, please assist, thanks
- 10:28 AM Production Ticket(ST) #11879 (Support In Progress): hi @Azhar13 just check CCMN6000005 / 6 also jump, please assist, thanks
- 11:48 AM Production Ticket(ST) #11877 (Ticket Resolved): Snekku- hi @Azhar13,CCMC5000002 manual edit CN in mysoft, please assist, thanks
- 11:48 AM Production Ticket(ST) #11877 (Pending Client Verification): Snekku- hi @Azhar13,CCMC5000002 manual edit CN in mysoft, please assist, thanks
select * from txn_mobile_collection_header where col_no like 'CCMC5000002%'
select * from txn_mobile_collect...- 10:35 AM Production Ticket(ST) #11886 (Escalated to Level 3): Snekku - Hi @Azhar13 Why unable check in out?
SELECT status,*
FROM product_item
WHERE item_id IN (
'10438e5c-8547-4d46-ad84-8128065a7c35',
'1d85d8d...- 10:32 AM Production Ticket(ST) #11886 (Support In Progress): Snekku - Hi @Azhar13 Why unable check in out?
- 10:07 AM Production Ticket(ST) #11886 (Ticket Resolved): Snekku - Hi @Azhar13 Why unable check in out?
- !WhatsApp%20Image%202024-05-31%20at%2007.05.12_b110928c.jpg!
hi @Azhar13 user MS3 also same issue, done upload datab...
30/05/2024
- 06:16 PM Production Ticket(ST) #11880 (Support In Progress): SNEKKU - this collection will cancel in mysoft ya, due to cheque got issue, please assist
- select * from txn_collection_approval_history where collection_id= '06e63163-950e-4115-bd0b-e4cfc9d5d182'
select * f... - 06:15 PM Production Ticket(ST) #11880 (Ticket Resolved): SNEKKU - this collection will cancel in mysoft ya, due to cheque got issue, please assist
- !WhatsApp%20Image%202024-05-30%20at%2016.18.32_c1255c3d.jpg!
- 04:38 PM Production Ticket(ST) #11879 (Ticket Resolved): hi @Azhar13 just check CCMN6000005 / 6 also jump, please assist, thanks
- 03:06 PM Production Ticket(ST) #11877 (Support In Progress): Snekku- hi @Azhar13,CCMC5000002 manual edit CN in mysoft, please assist, thanks
- 03:03 PM Production Ticket(ST) #11877: Snekku- hi @Azhar13,CCMC5000002 manual edit CN in mysoft, please assist, thanks
- but why CN not in apps ya?
- 02:52 PM Production Ticket(ST) #11877: Snekku- hi @Azhar13,CCMC5000002 manual edit CN in mysoft, please assist, thanks
- hi @Azhar13 this also help edit CN in mysoft, please assist
!WhatsApp%20Image%202024-05-30%20at%2014.32.55_b4748... - 02:34 PM Production Ticket(ST) #11877 (Ticket Resolved): Snekku- hi @Azhar13,CCMC5000002 manual edit CN in mysoft, please assist, thanks
- !WhatsApp%20Image%202024-05-30%20at%2014.32.55_e6ff56c0.jpg!
- 02:28 PM Production Ticket(ST) #11832 (Ticket Resolved): SNEKKU - unpaid got negative amount
- 02:07 PM Production Ticket(ST) #11837 (Pending Client Verification): SNEKKU - web not have these collection
- Hi @~Leewei , kindly refer the above information regarding to the collection issue.
FYI, skipped running number issu... - 11:30 AM Production Ticket(ST) #11779 (Escalated to Level 3): SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- https://app.clickup.com/t/86epfmz05
- 10:38 AM Production Ticket(ST) #11831 (Escalated to Level 3): SNEKKU - picture for collection blur
- https://app.clickup.com/t/86epfmjma
- 10:02 AM Production Ticket(ST) #11813 (On-Hold): SNEKKU - can shown percent?
- 10:02 AM Production Ticket(ST) #11813 (Support In Progress): SNEKKU - can shown percent?
- 10:00 AM Production Ticket(ST) #11813: SNEKKU - can shown percent?
- hi, if can shown both percentage and amount , but if unable both, just put percentage, thanks
29/05/2024
- 03:40 PM Production Ticket(ST) #11690 (Ticket Resolved): SNEKKU - help to check any setting wrong caused this
- 03:40 PM Production Ticket(ST) #11833 (Pending Client Verification): SNEKKU - invoice sales based on invoice only? As not tally with mysoft
- 03:38 PM Production Ticket(ST) #11833 (Support In Progress): SNEKKU - invoice sales based on invoice only? As not tally with mysoft
- 02:32 PM Production Ticket(ST) #11832 (Pending Client Verification): SNEKKU - unpaid got negative amount
select * from txn_invoice_history_header where invoice_balance < 0 and org_id='snekku'
select * from txn...- 02:16 PM Production Ticket(ST) #11832: SNEKKU - unpaid got negative amount
- Shan You already fix the issue, for now, need to patch previous data
- 02:15 PM Production Ticket(ST) #11804 (Ticket Resolved): SNEKKU - invoice deduct more than collection
- 12:09 PM Production Ticket(ST) #11804 (Pending Client Verification): SNEKKU - invoice deduct more than collection
select * from txn_mobile_collection_header where col_id='ff1bb366-87d8-4f0a-a995-0f230be51e51'
select * from txn_m...- 02:01 PM Production Ticket(ST) #11691 (Ticket Resolved): SNEKKU - setting 3% for carton, but why not appear
- 11:32 AM Production Ticket(ST) #11761: SNEKKU - receipt can add on details below?
- https://app.clickup.com/t/86epd46j5
- 11:27 AM Production Ticket(ST) #11737 (Ticket Resolved): Snekku- hi @Azhar13 but why above picture not collection upload date ya. Upload 15/05, but shown in action 16/05
- 11:17 AM Production Ticket(ST) #11509 (Ticket Resolved): SNEKKU - no need check in / out for sales order and collection
- 10:41 AM Production Ticket(ST) #11838 (Ticket Resolved): SNEKKU - this cancelled is do by sales team or?
- 09:08 AM Production Ticket(ST) #11838 (Pending Client Feedback): SNEKKU - this cancelled is do by sales team or?
- 09:06 AM Production Ticket(ST) #11813 (Pending Client Feedback): SNEKKU - can shown percent?
- Good morning Lee Wei. for this request, may i know your expectation ?. izzit need to show the promo amount and promo ...
- 09:05 AM Production Ticket(ST) #11813 (Support In Progress): SNEKKU - can shown percent?
28/05/2024
- 10:04 PM Production Ticket(ST) #11838: SNEKKU - this cancelled is do by sales team or?
- select apibatchno, apitype, IsCanceled, * from arpaymententry
where voucherno in ('CCMN3000011', 'CCMN9000006', 'CC... - 09:31 PM Production Ticket(ST) #11838 (Support In Progress): SNEKKU - this cancelled is do by sales team or?
- - collection come from mysoft and already cancel at mysoft
- 06:41 PM Production Ticket(ST) #11838: SNEKKU - this cancelled is do by sales team or?
- select * from customer where customer_code = '5K033'
select * from txn_invoice_history_header where customer_id = ... - 09:23 AM Production Ticket(ST) #11838 (Ticket Resolved): SNEKKU - this cancelled is do by sales team or?
- !WhatsApp%20Image%202024-05-28%20at%2008.14.02_1f82fe57.jpg!
!WhatsApp%20Image%202024-05-28%20at%2008.16.20_3c52f1f7... - 09:39 PM Production Ticket(ST) #11804: SNEKKU - invoice deduct more than collection
- !25117d52-00a9-464c-ab00-69595c78e7dd.jpg!
- user already amend in mysoft, our side need to patch follow mysoft - 09:32 PM Production Ticket(ST) #11831: SNEKKU - picture for collection blur
- !5e3f5423-542d-4f54-9105-ce07ea084e2f.jpg!
- take photo from gallery also blur - 09:26 PM Production Ticket(ST) #11832: SNEKKU - unpaid got negative amount
- - the negative invoice due to collection from mysoft
- 09:18 PM Production Ticket(ST) #11837 (Support In Progress): SNEKKU - web not have these collection
- select * from customer where customer_code = '5S009'
select * from member where member_cd = 'MC2'
select * from d... - 09:18 AM Production Ticket(ST) #11837 (Ticket Resolved): SNEKKU - web not have these collection
- CCMC2000010
CCMC4000006
CCMC9000010 / 11 / 12 / 14
CCME1000019 / 20
CCMS0000006 / 7 / 8
CCMS2000024 / 25 / 33
C... - 09:16 PM Production Ticket(ST) #11824 (Ticket Resolved): SNEKKU - hi @Azhar13, why web not shown CCMS0000008?
- 06:40 PM Production Ticket(ST) #11824: SNEKKU - hi @Azhar13, why web not shown CCMS0000008?
- select * from customer where customer_code = '5S009'
select * from member where member_cd = 'MC2'
select * from d... - 06:18 PM Production Ticket(ST) #11685: SNEKKU - Hi @Azhar13 Unable upload photo, please assist
- Curently we are testing by uploading multiple customer and using different network
-- so far could not replicate... - 06:13 PM Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- Currenly Testing on this issue. But Could not replicate.
Will continue tomorrow doing the testing - 12:36 PM Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- As I perform testing (upload customer photo ) as I erform testing The issue could not replicate
Test Scenario
use... - 02:23 PM Production Ticket(ST) #11830 (Ticket Resolved): SNEKKU - try collection (without check in out), cheque date empty, but got fill in
- 02:23 PM Production Ticket(ST) #11830 (Pending Client Verification): SNEKKU - try collection (without check in out), cheque date empty, but got fill in
- 02:03 PM Production Ticket(ST) #11830 (Pending Client Feedback): SNEKKU - try collection (without check in out), cheque date empty, but got fill in
- 11:14 AM Production Ticket(ST) #11780 (Escalated to Level 3): Snekku- Hi @Azhar13 why like this ya
- 11:14 AM Production Ticket(ST) #11780 (Support In Progress): Snekku- Hi @Azhar13 why like this ya
27/05/2024
- 11:17 PM Production Ticket(ST) #11824 (Support In Progress): SNEKKU - hi @Azhar13, why web not shown CCMS0000008?
- select * from customer where customer_code = '5S009'
select * from member where member_cd = 'MS0'
select * from d... - 12:47 PM Production Ticket(ST) #11824: SNEKKU - hi @Azhar13, why web not shown CCMS0000008?
- select * from di_mobile_txn_collection_header where doc_no like '%CCMS0000008%'
select * from txn_mobile_collectio... - 12:05 PM Production Ticket(ST) #11824 (Ticket Resolved): SNEKKU - hi @Azhar13, why web not shown CCMS0000008?
- !WhatsApp%20Image%202024-05-27%20at%2011.24.21_e043aa8f.jpg!
!WhatsApp%20Image%202024-05-27%20at%2011.24.28_fe6ab9c0... - 10:00 PM Production Ticket(ST) #11832 (Support In Progress): SNEKKU - unpaid got negative amount
- select * from customer where customer_code = '5K033'
select * from txn_invoice_history_header where customer_id = ... - 04:59 PM Production Ticket(ST) #11832 (Ticket Resolved): SNEKKU - unpaid got negative amount
- Hi @Rashdan Hussin why unpaid got negative amount?
!b92a743a-f8ff-41a1-8b51-7ed1e9bb7a11.jpg!
- 09:29 PM Production Ticket(ST) #11830 (Support In Progress): SNEKKU - try collection (without check in out), cheque date empty, but got fill in
- select * from txn_mobile_collection_header where col_no = 'CCADMIN000001-240527'
select * from txn_mobile_collection... - 04:56 PM Production Ticket(ST) #11830 (Ticket Resolved): SNEKKU - try collection (without check in out), cheque date empty, but got fill in
- hi @Jann Yap MCC, try collection (without check in out), cheque date empty, but got fill in ya
!812cfaa3-8213-431c... - 06:52 PM Production Ticket(ST) #11831 (Pending Client Feedback): SNEKKU - picture for collection blur
- @~Leewei can you try take photo from gallery and see whether the photo still got blur
- 06:52 PM Production Ticket(ST) #11831 (Support In Progress): SNEKKU - picture for collection blur
- 04:58 PM Production Ticket(ST) #11831 (Ticket Resolved): SNEKKU - picture for collection blur
- Hi @Rashdan Hussin picture for collection blur ya, may refer video, when take photo is clear, but after view become b...
- 06:08 PM Production Ticket(ST) #11685: SNEKKU - Hi @Azhar13 Unable upload photo, please assist
- need to do testing on this using low network
- 05:01 PM Production Ticket(ST) #11833 (Ticket Resolved): SNEKKU - invoice sales based on invoice only? As not tally with mysoft
- Hi @Rashdan Hussin invoice sales based on invoice only? As not tally with mysoft
!e17ac716-6e0c-445d-a135-c7065a60... - 12:45 PM Production Ticket(ST) #11690 (Pending Client Verification): SNEKKU - help to check any setting wrong caused this
- !WhatsApp%20Image%202024-05-27%20at%2009.26.20_c6b02173.jpg!
- 12:41 PM Production Ticket(ST) #11691 (Pending Client Verification): SNEKKU - setting 3% for carton, but why not appear
- 12:04 PM Production Ticket(ST) #11780: Snekku- Hi @Azhar13 why like this ya
- Snekku raised an escalation regarding multiple discounts being displayed on each SKU, where the discount is applied b...
- 10:30 AM Production Ticket(ST) #11686 (Ticket Resolved): SNEKKU - other modules, follow item code ya, can change to follow item code?
- 10:30 AM Production Ticket(ST) #11686 (Pending Client Verification): SNEKKU - other modules, follow item code ya, can change to follow item code?
- 09:00 AM Production Ticket(ST) #11712: hi @Azhar13 again, already deduct previously, but still shown in collection
- Status in the Clickup In progress
26/05/2024
- 11:03 PM Production Ticket(ST) #11782 (Ticket Resolved): Snekku- Hi @Azhar13 this paid, but still have, please assist
- 11:00 PM Production Ticket(ST) #11798 (Ticket Resolved): SNEKKU - click import data but not response
25/05/2024
- 04:09 PM Production Ticket(ST) #11780 (On-Hold): Snekku- Hi @Azhar13 why like this ya
- issue can be replicate. next, need to refer to L3 before escalating to them to check on promo calculation (%). - cont...
- 09:47 AM Production Ticket(ST) #11780: Snekku- Hi @Azhar13 why like this ya
- - end shift.
- handover to arif.
- on sales order page promo column, it will concatenate when more than one promo. ... - 09:00 AM Production Ticket(ST) #11780 (Support In Progress): Snekku- Hi @Azhar13 why like this ya
- select * from customer where customer_code = '3c801'
select * from mobile_promotion_customer_qualifier where custo... - 09:49 AM Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- - end shift.
- handover to arif.
- not yet further checking.
24/05/2024
- 06:56 PM Production Ticket(ST) #11798 (Pending Client Verification): SNEKKU - click import data but not response
- 06:53 PM Production Ticket(ST) #11798 (Support In Progress): SNEKKU - click import data but not response
- 10:17 AM Production Ticket(ST) #11798 (Ticket Resolved): SNEKKU - click import data but not response
- hi @Azhar MCC click import data but not response, please assist, thanks
- 06:21 PM Production Ticket(ST) #11804 (Support In Progress): SNEKKU - invoice deduct more than collection
- @~Leewei for now you can amend and approve this collection first. However, our team will keep this issue open. We wil...
- 11:42 AM Production Ticket(ST) #11804 (Ticket Resolved): SNEKKU - invoice deduct more than collection
- hi @Azhar MCC why different again invoice deduct more than collection
!ebed6bc4-70cd-4b0b-964b-f4a239dbff82.jpg!
... - 03:21 PM Production Ticket(ST) #11813 (On-Hold): SNEKKU - can shown percent?
- Hi @Azhar MCC Here add on discount percent?
hi @Rashdan Hussin can shown percent?
!1f0d1230-1d89-4740-ad0e-a65d18... - 02:49 PM Production Ticket(ST) #11647 (Pending Client Verification): SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot
- 12:04 PM Production Ticket(ST) #11782 (Pending Client Verification): Snekku- Hi @Azhar13 this paid, but still have, please assist
- 12:00 PM Production Ticket(ST) #11782 (Support In Progress): Snekku- Hi @Azhar13 this paid, but still have, please assist
23/05/2024
- 08:13 PM Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- Hi rashdan
This one have not simulate completely due to time constraint
To do List:
have to check the photo i... - 11:55 AM Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- select * from Txn_new_customer_attachment where filename like 'aaf4a2f8-5068-4223-b64f-662b0c07a19a.jpg'
select ... - 11:45 AM Production Ticket(ST) #11779 (Support In Progress): SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- 10:56 AM Production Ticket(ST) #11779 (Pending Client Feedback): SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- 10:56 AM Production Ticket(ST) #11779 (Support In Progress): SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- Already request user to upload database
- 09:17 AM Production Ticket(ST) #11779 (Ticket Resolved): SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- hi @Rashdan Hussin any update for photo unable upload issue? as MC7 upload shown this
please settle as fast as pos... - 08:02 PM Production Ticket(ST) #11780: Snekku- Hi @Azhar13 why like this ya
- Hi rasdhan this ticket has to replicate the issue. Where has to set promotion same as production one to check either...
- 11:09 AM Production Ticket(ST) #11780 (Ticket Resolved): Snekku- Hi @Azhar13 why like this ya
- !WhatsApp%20Image%202024-05-23%20at%2011.08.05_893b2ffc.jpg!
!WhatsApp%20Image%202024-05-23%20at%2011.08.59_dfb8b95b... - 07:58 PM Production Ticket(ST) #11782: Snekku- Hi @Azhar13 this paid, but still have, please assist
- Hi rashdan That one has to verify the with shan you again on the root cause:
Hi lee wai the invoice *IN24/007515* ... - 02:22 PM Production Ticket(ST) #11782 (Ticket Resolved): Snekku- Hi @Azhar13 this paid, but still have, please assist
- !WhatsApp%20Image%202024-05-23%20at%2014.11.02_07ab2881.jpg!
!WhatsApp%20Image%202024-05-23%20at%2014.11.09_1f49f87a...
22/05/2024
- 07:43 AM Production Ticket(ST) #11737 (Monitoring): Snekku- hi @Azhar13 but why above picture not collection upload date ya. Upload 15/05, but shown in action 16/05
- 07:42 AM Production Ticket(ST) #11761 (Escalated to Level 3): SNEKKU - receipt can add on details below?
- payment receipt can add on details below?
- Cheque No : sales team key cheque no if payment by cheque, key cash if p... - 04:40 PM Production Ticket(ST) #11692 (Ticket Resolved): SNEKKU - Some of the picture empty and half
21/05/2024
- 02:57 PM Production Ticket(ST) #11762 (Escalated to Level 3): SNEKKU - why last visit shown 20/05/24 for 10T09, user MC5?
- select * from member where member_cd = 'MC5'
select * from customer where customer_code = '10T09'
select * from t... - 10:49 AM Production Ticket(ST) #11762 (Support In Progress): SNEKKU - why last visit shown 20/05/24 for 10T09, user MC5?
- 09:02 AM Production Ticket(ST) #11762 (Ticket Resolved): SNEKKU - why last visit shown 20/05/24 for 10T09, user MC5?
- hi @Azhar MCC why last visit shown 20/05/24 for 10T09, user MC5? as last visit should be 07/05/24
!9ca139ae-f4d5-4... - 10:56 AM Production Ticket(ST) #11761 (Support In Progress): SNEKKU - receipt can add on details below?
- in discussion with Lee Wei to get better expectations and explanation
- 08:58 AM Production Ticket(ST) #11761 (Escalated to Level 3): SNEKKU - receipt can add on details below?
- hi @Azhar MCC receipt can add on details below?
- Cheque No
- invoice and cn document Date
- original invoice and ... - 10:07 AM Production Ticket(ST) #11758 (Ticket Resolved): SNEKKU - unable save, shown bank blank
20/05/2024
- 06:19 PM Production Ticket(ST) #11690: SNEKKU - help to check any setting wrong caused this
- Shuern: the quantity in additional rule section has nothing to do with promotion qualifier quantity, it just showing...
- 06:18 PM Production Ticket(ST) #11691: SNEKKU - setting 3% for carton, but why not appear
- Shuern: the quantity in additional rule section has nothing to do with promotion qualifier quantity, it just showing...
- 05:49 PM Production Ticket(ST) #11686: SNEKKU - other modules, follow item code ya, can change to follow item code?
- Status in clickup: Test
- 05:42 PM Production Ticket(ST) #11647: SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot
- - now able to choose collection date
- but collection date not in sequence - 05:17 PM Production Ticket(ST) #11742 (Ticket Resolved): SNEKKU - collection unable approve
- 02:10 PM Production Ticket(ST) #11758 (Support In Progress): SNEKKU - unable save, shown bank blank
- 02:10 PM Production Ticket(ST) #11758 (Ticket Resolved): SNEKKU - unable save, shown bank blank
- hi @Azhar MCC unable save, shown bank blank
but we never fill up ya
!4e14938d-0cb6-40c6-a16d-06a17cca46c2.jpg!
!...
18/05/2024
- 03:14 PM Production Ticket(ST) #11737 (Escalated to Level 3): Snekku- hi @Azhar13 but why above picture not collection upload date ya. Upload 15/05, but shown in action 16/05
- 11:42 AM Production Ticket(ST) #11737 (Support In Progress): Snekku- hi @Azhar13 but why above picture not collection upload date ya. Upload 15/05, but shown in action 16/05
17/05/2024
- 07:00 PM Production Ticket(ST) #11742 (Pending Client Verification): SNEKKU - collection unable approve
- 02:54 PM Production Ticket(ST) #11742 (Escalated to Level 3): SNEKKU - collection unable approve
- 02:51 PM Production Ticket(ST) #11742 (Support In Progress): SNEKKU - collection unable approve
- 02:51 PM Production Ticket(ST) #11742 (Ticket Resolved): SNEKKU - collection unable approve
- hi @Azhar MCC, collection unable approve it got CN
!615a4615-1a37-49dc-b19f-5dd645a9aff8.jpg!
hi @Rashdan Hussi... - 06:20 PM Production Ticket(ST) #11737: Snekku- hi @Azhar13 but why above picture not collection upload date ya. Upload 15/05, but shown in action 16/05
- This part need to do testing where Do collection and approve collection on the next day
Could not replicate in the ... - 12:38 PM Production Ticket(ST) #11737: Snekku- hi @Azhar13 but why above picture not collection upload date ya. Upload 15/05, but shown in action 16/05
- !WhatsApp%20Image%202024-05-17%20at%2012.36.13_86bfdfb9.jpg!
select * from txn_mobile_collection_header where ... - 12:27 PM Production Ticket(ST) #11737 (Ticket Resolved): Snekku- hi @Azhar13 but why above picture not collection upload date ya. Upload 15/05, but shown in action 16/05
16/05/2024
- 12:47 PM Production Ticket(ST) #11690: SNEKKU - help to check any setting wrong caused this
- the qualifier will not effect the promotion right .
the summary of the order for user reference on how much they hav... - 10:41 AM Production Ticket(ST) #11727 (Ticket Resolved): SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
- 10:11 AM Production Ticket(ST) #11727 (Pending Client Verification): SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
- !WhatsApp%20Image%202024-05-16%20at%2009.57.34_b2a5fb6a.jpg!
15/05/2024
- 06:18 PM Production Ticket(ST) #11727: SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
- https://app.clickup.com/t/86epbw7k5
- 06:18 PM Production Ticket(ST) #11727 (Escalated to Level 3): SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
- 06:17 PM Production Ticket(ST) #11727 (Support In Progress): SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
- 06:17 PM Production Ticket(ST) #11727 (Ticket Resolved): SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
- !WhatsApp%20Image%202024-05-15%20at%2017.59.08_08c5a08b.jpg!
!WhatsApp%20Image%202024-05-15%20at%2017.59.00_bf6c0229... - 06:15 PM Production Ticket(ST) #11712: hi @Azhar13 again, already deduct previously, but still shown in collection
- https://app.clickup.com/t/86epbw0x3
- 06:14 PM Production Ticket(ST) #11724 (Ticket Resolved): Snekku- hi, pls help check, collection ccmn5000009-240418 has minus the CN/002073 - RM 2.56 but now want to do new collection, and this CN still appear. customer is 5P517 Wan Shing Mktg S/B.
-
- 06:13 PM Production Ticket(ST) #11724 (Support In Progress): Snekku- hi, pls help check, collection ccmn5000009-240418 has minus the CN/002073 - RM 2.56 but now want to do new collection, and this CN still appear. customer is 5P517 Wan Shing Mktg S/B.
- 02:20 PM Production Ticket(ST) #11724 (Ticket Resolved): Snekku- hi, pls help check, collection ccmn5000009-240418 has minus the CN/002073 - RM 2.56 but now want to do new collection, and this CN still appear. customer is 5P517 Wan Shing Mktg S/B.
- hi, pls help check, collection ccmn5000009-240418 has minus the CN/002073 - RM 2.56 but now want to do new collection...
14/05/2024
- 06:37 PM Production Ticket(ST) #11692: SNEKKU - Some of the picture empty and half
- - user already use wifi but the image still same.
escalate to azhar. end of shift. - 06:35 PM Production Ticket(ST) #11685: SNEKKU - Hi @Azhar13 Unable upload photo, please assist
- - already simulate the issue by take photo in sales order and photo taking module using admin on behalf mo.
- cannot... - 04:54 PM Production Ticket(ST) #11709 (Ticket Resolved): SNEKKU - Issue of collection in web
- 02:14 PM Production Ticket(ST) #11709 (Support In Progress): SNEKKU - Issue of collection in web
- --select * into DMS_Ecosystem_Backup_Table.dbo._txn_mobile_collection_header_20240514
--from DMS_EcoSystem.dbo.txn_m... - 02:14 PM Production Ticket(ST) #11709 (Ticket Resolved): SNEKKU - Issue of collection in web
- - Found some collections details were not correct.
- Admin use cheque and CN to knock off invoices but CN was recog... - 04:45 PM Production Ticket(ST) #11667 (Ticket Resolved): SNEKKU - hi @Azhar13 why invoice total amount difference?
- 03:28 PM Production Ticket(ST) #11712: hi @Azhar13 again, already deduct previously, but still shown in collection
- select * from txn_mobile_collection_header where col_id like '432743db-5af4-46d7-a303-a447d93331d2'
select * from tx... - 03:28 PM Production Ticket(ST) #11712 (Escalated to Level 3): hi @Azhar13 again, already deduct previously, but still shown in collection
- When a collection is completed on the mobile app and the user uploads the database, the invoice balance should be kno...
- 03:16 PM Production Ticket(ST) #11712 (Support In Progress): hi @Azhar13 again, already deduct previously, but still shown in collection
- 03:16 PM Production Ticket(ST) #11712 (Ticket Resolved): hi @Azhar13 again, already deduct previously, but still shown in collection
- 03:06 PM Production Ticket(ST) #11708 (Ticket Resolved): Snekku- hi @Azhar13 unable approve
- 02:22 PM Production Ticket(ST) #11708 (Pending Client Verification): Snekku- hi @Azhar13 unable approve
- 12:47 PM Production Ticket(ST) #11708 (Escalated to Level 3): Snekku- hi @Azhar13 unable approve
- https://app.clickup.com/t/86epbec18
- 12:44 PM Production Ticket(ST) #11708 (Support In Progress): Snekku- hi @Azhar13 unable approve
- 12:44 PM Production Ticket(ST) #11708 (Ticket Resolved): Snekku- hi @Azhar13 unable approve
- !Snekku_escaption%20error.png!
13/05/2024
- 07:58 PM Production Ticket(ST) #11667: SNEKKU - hi @Azhar13 why invoice total amount difference?
- @~Leewei here the updated collection receipt from mobile for collection CCMS2000023-240508. Kindly refer the receipt ...
- 03:32 PM Production Ticket(ST) #11690 (Escalated to Level 3): SNEKKU - help to check any setting wrong caused this
- 03:30 PM Production Ticket(ST) #11690 (Support In Progress): SNEKKU - help to check any setting wrong caused this
- https://app.clickup.com/t/86epb655e
- 03:29 PM Production Ticket(ST) #11691: SNEKKU - setting 3% for carton, but why not appear
- https://app.clickup.com/t/86epb655e
- 03:29 PM Production Ticket(ST) #11691 (Escalated to Level 3): SNEKKU - setting 3% for carton, but why not appear
- 03:27 PM Production Ticket(ST) #11691 (Support In Progress): SNEKKU - setting 3% for carton, but why not appear
- 11:59 AM Production Ticket(ST) #11692 (Support In Progress): SNEKKU - Some of the picture empty and half
- 11:49 AM Production Ticket(ST) #11672 (Ticket Resolved): Snekku - hi, pls check why collection of CCMC4000006 is missing?
- 09:17 AM Production Ticket(ST) #11612 (Ticket Resolved): 1. this one need your help to check why the CN will appear under collection type column?
- 09:03 AM Production Ticket(ST) #11617 (Ticket Resolved): hi, may i know how we can trace back the status of missing collection number?
12/05/2024
- 02:32 PM Production Ticket(ST) #11692 (Pending Client Feedback): SNEKKU - Some of the picture empty and half
- Tested from our side found no issue to show the picture. Can you check and ensure your network connection is good?
... - 02:31 PM Production Ticket(ST) #11692 (Support In Progress): SNEKKU - Some of the picture empty and half
- 02:31 PM Production Ticket(ST) #11692 (Ticket Resolved): SNEKKU - Some of the picture empty and half
- Some of the picture empty and half
!2c9a5d9c-9f0d-4a73-b9f2-6beea742f29e.jpg!
- 02:28 PM Production Ticket(ST) #11691 (Ticket Resolved): SNEKKU - setting 3% for carton, but why not appear
- And setting 3% for carton, but why not appear ya
!bf08263d-d372-466c-aa42-a21d1c331af8.jpg!
This setting for ct... - 02:25 PM Production Ticket(ST) #11690 (Ticket Resolved): SNEKKU - help to check any setting wrong caused this
- Hi @Azhar MCC Please help to check any setting wrong caused this?
!5b682f8d-2209-4512-a4b1-ac4229cca429.jpg!
- 01:39 PM Production Ticket(ST) #11689 (Ticket Resolved): SNEKKU - can't view product list for customer group ES RM 2
- 01:36 PM Production Ticket(ST) #11667: SNEKKU - hi @Azhar13 why invoice total amount difference?
- Hi @Azhar MCC Please provide payment receipt, thanks
11/05/2024
- 05:03 PM Production Ticket(ST) #11689 (Pending Client Verification): SNEKKU - can't view product list for customer group ES RM 2
- 04:00 PM Production Ticket(ST) #11689 (Support In Progress): SNEKKU - can't view product list for customer group ES RM 2
- select * from chain where org_id = 'snekku' and chain_code = 'ES RM2'
select * from mst_price_code where org_id = ... - 03:59 PM Production Ticket(ST) #11689 (Ticket Resolved): SNEKKU - can't view product list for customer group ES RM 2
- Hi pls help to check why datanory apps can't view product list for customer group ES RM 2
- 01:21 PM Production Ticket(ST) #11686 (Escalated to Level 3): SNEKKU - other modules, follow item code ya, can change to follow item code?
- 12:28 PM Production Ticket(ST) #11686 (Support In Progress): SNEKKU - other modules, follow item code ya, can change to follow item code?
- 12:28 PM Production Ticket(ST) #11686 (Ticket Resolved): SNEKKU - other modules, follow item code ya, can change to follow item code?
- User request Sales Order History module in mobile apps need to sort by item code.
- 12:24 PM Production Ticket(ST) #11685 (Support In Progress): SNEKKU - Hi @Azhar13 Unable upload photo, please assist
- Feedback from user:
- Try if photo take for customer edit details then can upload
- But take for sales order and ph... - 12:18 PM Production Ticket(ST) #11667 (Pending Client Verification): SNEKKU - hi @Azhar13 why invoice total amount difference?
- 12:14 PM Production Ticket(ST) #11667 (Support In Progress): SNEKKU - hi @Azhar13 why invoice total amount difference?
- 12:10 PM Production Ticket(ST) #11632 (Ticket Resolved): SNEKKU - pls verify this user ME5, missing no 5 but duplicate no 4
10/05/2024
- 05:37 PM Production Ticket(ST) #11685 (Ticket Resolved): SNEKKU - Hi @Azhar13 Unable upload photo, please assist
- !WhatsApp%20Image%202024-05-10%20at%2013.01.30_eb5a22c7.jpg!
!WhatsApp%20Image%202024-05-10%20at%2013.09.37_2c22624b... - 05:22 PM Production Ticket(ST) #11667: SNEKKU - hi @Azhar13 why invoice total amount difference?
- - Handover to Rashdan
_- end Shift
!WhatsApp%20Image%202024-05-10%20at%2017.11.27_bfdc1b0b.jpg!
this is the c... - 04:46 PM Production Ticket(ST) #11679 (Ticket Resolved): SNEKKU - Hi @Azhar13 why different?
- 04:42 PM Production Ticket(ST) #11679 (Support In Progress): SNEKKU - Hi @Azhar13 why different?
- 02:45 PM Production Ticket(ST) #11679 (Ticket Resolved): SNEKKU - Hi @Azhar13 why different?
- !WhatsApp%20Image%202024-05-10%20at%2013.49.41_3dde8399.jpg!
!WhatsApp%20Image%202024-05-10%20at%2013.49.26_7424aec8... - 02:27 PM Production Ticket(ST) #11632 (Pending Client Verification): SNEKKU - pls verify this user ME5, missing no 5 but duplicate no 4
- 10:17 AM Production Ticket(ST) #11672 (Pending Client Verification): Snekku - hi, pls check why collection of CCMC4000006 is missing?
- 10:09 AM Production Ticket(ST) #11672 (Support In Progress): Snekku - hi, pls check why collection of CCMC4000006 is missing?
- 09:06 AM Production Ticket(ST) #11663 (Ticket Resolved): Snekku - CCMN3000022 - this transaction have 2 types of payment cash & chq but why import to systenm combine under 1 transaction only?
09/05/2024
- 07:51 PM Production Ticket(ST) #11651 (Ticket Resolved): SNEKKU - why on behalf module some become untick? as last time all ticked ya
- 02:35 PM Production Ticket(ST) #11651: SNEKKU - why on behalf module some become untick? as last time all ticked ya
- For temporary workaround, we already tick all the customers for Admin, MO and CS1 in On Behalf module.
We still i... - 06:43 PM Production Ticket(ST) #11663 (Pending Client Verification): Snekku - CCMN3000022 - this transaction have 2 types of payment cash & chq but why import to systenm combine under 1 transaction only?
- 06:33 PM Production Ticket(ST) #11667: SNEKKU - hi @Azhar13 why invoice total amount difference?
- From shan you
collection created from myspft integrate to datanory but it is duplicated
reason for duplica... - 04:21 PM Production Ticket(ST) #11667: SNEKKU - hi @Azhar13 why invoice total amount difference?
- !WhatsApp%20Image%202024-05-09%20at%2016.22.24_be59aaee.jpg!
- 04:17 PM Production Ticket(ST) #11667: SNEKKU - hi @Azhar13 why invoice total amount difference?
- SELECT * FROM txn_mobile_collection_header WHERE COL_NO LIKE '%CCMS2000023-240508%'
SELECT * FROM txn_mobile_collect... - 04:08 PM Production Ticket(ST) #11667 (Ticket Resolved): SNEKKU - hi @Azhar13 why invoice total amount difference?
- !WhatsApp%20Image%202024-05-09%20at%2014.50.36_45b8038f.jpg!
!WhatsApp%20Image%202024-05-09%20at%2014.52.03_d527f7ab... - 06:03 PM Production Ticket(ST) #11672: Snekku - hi, pls check why collection of CCMC4000006 is missing?
-- MS2 user
SELECT * FROM txn_mobile_collection_header WHERE COL_NO LIKE '%CCMS2000024%'
SELECT * FROM ...- 06:00 PM Production Ticket(ST) #11672 (Ticket Resolved): Snekku - hi, pls check why collection of CCMC4000006 is missing?
- hi, pls check why collection of CCMS2000024 & 25 has jumping number.
- 02:26 PM Production Ticket(ST) #11660 (Ticket Resolved): Snekku -hi, Please help to check this OR CCMS2000022-240507, approved but not import to System.
- 11:26 AM Production Ticket(ST) #11655 (Ticket Resolved): SNEKKU - hi @Azhar13 user MN8, planned route got missing outlet, MN2 also
- 11:21 AM Production Ticket(ST) #11655 (Support In Progress): SNEKKU - hi @Azhar13 user MN8, planned route got missing outlet, MN2 also
08/05/2024
- 07:31 PM Production Ticket(ST) #11651 (Support In Progress): SNEKKU - why on behalf module some become untick? as last time all ticked ya
- handover to rashdan
User claim that all the send behalf customer has been ticked. as yesterday reported,some are u... - 07:09 PM Production Ticket(ST) #11663 (Pending Client Feedback): Snekku - CCMN3000022 - this transaction have 2 types of payment cash & chq but why import to systenm combine under 1 transaction only?
- Handover to rashdan
Azhar:
This one already fix for the future.
SELECT ihh.col_no,ihh.org_id,*
FROM txn_m... - 07:02 PM Production Ticket(ST) #11663 (Support In Progress): Snekku - CCMN3000022 - this transaction have 2 types of payment cash & chq but why import to systenm combine under 1 transaction only?
- 05:38 PM Production Ticket(ST) #11663 (Ticket Resolved): Snekku - CCMN3000022 - this transaction have 2 types of payment cash & chq but why import to systenm combine under 1 transaction only?
- 07:01 PM Production Ticket(ST) #11660 (Pending Client Verification): Snekku -hi, Please help to check this OR CCMS2000022-240507, approved but not import to System.
- !WhatsApp%20Image%202024-05-08%20at%2019.00.38_e3eebe4b.jpg!
- 06:58 PM Production Ticket(ST) #11660 (Support In Progress): Snekku -hi, Please help to check this OR CCMS2000022-240507, approved but not import to System.
- SELECT * FROM txn_mobile_collection_header WHERE COL_NO LIKE '%CCMS2000022-240507%'
select * from txn_mobile_collect... - 01:43 PM Production Ticket(ST) #11660 (Ticket Resolved): Snekku -hi, Please help to check this OR CCMS2000022-240507, approved but not import to System.
- 05:41 PM Production Ticket(ST) #11647: SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot
- Handover to rashdan Already release have to test and update the release note to snekku customer
https://app.... - 10:46 AM Production Ticket(ST) #11655 (Ticket Resolved): SNEKKU - hi @Azhar13 user MN8, planned route got missing outlet, MN2 also
- !WhatsApp%20Image%202024-05-08%20at%2007.48.27_da158c48.jpg!
07/05/2024
- 05:32 PM Production Ticket(ST) #11651 (Ticket Resolved): SNEKKU - why on behalf module some become untick? as last time all ticked ya
- !WhatsApp%20Image%202024-05-07%20at%2016.10.48_352a6f1e.jpg!
- 11:56 AM Production Ticket(ST) #11632: SNEKKU - pls verify this user ME5, missing no 5 but duplicate no 4
- Have to do testing on this
- 11:54 AM Production Ticket(ST) #11647 (Escalated to Level 3): SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot
- https://app.clickup.com/t/86ep9v7m7
- 11:53 AM Production Ticket(ST) #11647 (Support In Progress): SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot
- 11:53 AM Production Ticket(ST) #11647 (Ticket Resolved): SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot
- !WhatsApp%20Image%202024-05-06%20at%2019.50.03_77a94916.jpg!
!WhatsApp%20Image%202024-05-06%20at%2019.50.50_87965702...
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