Activity
From 25/04/2024 to 24/05/2024
24/05/2024
- 06:56 PM Production Ticket(ST) #11798 (Pending Client Verification): SNEKKU - click import data but not response
- 06:53 PM Production Ticket(ST) #11798 (Support In Progress): SNEKKU - click import data but not response
- 10:17 AM Production Ticket(ST) #11798 (Ticket Resolved): SNEKKU - click import data but not response
- hi @Azhar MCC click import data but not response, please assist, thanks
- 06:21 PM Production Ticket(ST) #11804 (Support In Progress): SNEKKU - invoice deduct more than collection
- @~Leewei for now you can amend and approve this collection first. However, our team will keep this issue open. We wil...
- 11:42 AM Production Ticket(ST) #11804 (Ticket Resolved): SNEKKU - invoice deduct more than collection
- hi @Azhar MCC why different again invoice deduct more than collection
!ebed6bc4-70cd-4b0b-964b-f4a239dbff82.jpg!
... - 03:21 PM Production Ticket(ST) #11813 (On-Hold): SNEKKU - can shown percent?
- Hi @Azhar MCC Here add on discount percent?
hi @Rashdan Hussin can shown percent?
!1f0d1230-1d89-4740-ad0e-a65d18... - 02:49 PM Production Ticket(ST) #11647 (Pending Client Verification): SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot
- 12:04 PM Production Ticket(ST) #11782 (Pending Client Verification): Snekku- Hi @Azhar13 this paid, but still have, please assist
- 12:00 PM Production Ticket(ST) #11782 (Support In Progress): Snekku- Hi @Azhar13 this paid, but still have, please assist
23/05/2024
- 08:13 PM Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- Hi rashdan
This one have not simulate completely due to time constraint
To do List:
have to check the photo i... - 11:55 AM Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- select * from Txn_new_customer_attachment where filename like 'aaf4a2f8-5068-4223-b64f-662b0c07a19a.jpg'
select ... - 11:45 AM Production Ticket(ST) #11779 (Support In Progress): SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- 10:56 AM Production Ticket(ST) #11779 (Pending Client Feedback): SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- 10:56 AM Production Ticket(ST) #11779 (Support In Progress): SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- Already request user to upload database
- 09:17 AM Production Ticket(ST) #11779 (Ticket Resolved): SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- hi @Rashdan Hussin any update for photo unable upload issue? as MC7 upload shown this
please settle as fast as pos... - 08:02 PM Production Ticket(ST) #11780: Snekku- Hi @Azhar13 why like this ya
- Hi rasdhan this ticket has to replicate the issue. Where has to set promotion same as production one to check either...
- 11:09 AM Production Ticket(ST) #11780 (Ticket Resolved): Snekku- Hi @Azhar13 why like this ya
- !WhatsApp%20Image%202024-05-23%20at%2011.08.05_893b2ffc.jpg!
!WhatsApp%20Image%202024-05-23%20at%2011.08.59_dfb8b95b... - 07:58 PM Production Ticket(ST) #11782: Snekku- Hi @Azhar13 this paid, but still have, please assist
- Hi rashdan That one has to verify the with shan you again on the root cause:
Hi lee wai the invoice *IN24/007515* ... - 02:22 PM Production Ticket(ST) #11782 (Ticket Resolved): Snekku- Hi @Azhar13 this paid, but still have, please assist
- !WhatsApp%20Image%202024-05-23%20at%2014.11.02_07ab2881.jpg!
!WhatsApp%20Image%202024-05-23%20at%2014.11.09_1f49f87a...
22/05/2024
- 07:43 AM Production Ticket(ST) #11737 (Monitoring): Snekku- hi @Azhar13 but why above picture not collection upload date ya. Upload 15/05, but shown in action 16/05
- 07:42 AM Production Ticket(ST) #11761 (Escalated to Level 3): SNEKKU - receipt can add on details below?
- payment receipt can add on details below?
- Cheque No : sales team key cheque no if payment by cheque, key cash if p... - 04:40 PM Production Ticket(ST) #11692 (Ticket Resolved): SNEKKU - Some of the picture empty and half
21/05/2024
- 02:57 PM Production Ticket(ST) #11762 (Escalated to Level 3): SNEKKU - why last visit shown 20/05/24 for 10T09, user MC5?
- select * from member where member_cd = 'MC5'
select * from customer where customer_code = '10T09'
select * from t... - 10:49 AM Production Ticket(ST) #11762 (Support In Progress): SNEKKU - why last visit shown 20/05/24 for 10T09, user MC5?
- 09:02 AM Production Ticket(ST) #11762 (Ticket Resolved): SNEKKU - why last visit shown 20/05/24 for 10T09, user MC5?
- hi @Azhar MCC why last visit shown 20/05/24 for 10T09, user MC5? as last visit should be 07/05/24
!9ca139ae-f4d5-4... - 10:56 AM Production Ticket(ST) #11761 (Support In Progress): SNEKKU - receipt can add on details below?
- in discussion with Lee Wei to get better expectations and explanation
- 08:58 AM Production Ticket(ST) #11761 (Escalated to Level 3): SNEKKU - receipt can add on details below?
- hi @Azhar MCC receipt can add on details below?
- Cheque No
- invoice and cn document Date
- original invoice and ... - 10:07 AM Production Ticket(ST) #11758 (Ticket Resolved): SNEKKU - unable save, shown bank blank
20/05/2024
- 06:19 PM Production Ticket(ST) #11690: SNEKKU - help to check any setting wrong caused this
- Shuern: the quantity in additional rule section has nothing to do with promotion qualifier quantity, it just showing...
- 06:18 PM Production Ticket(ST) #11691: SNEKKU - setting 3% for carton, but why not appear
- Shuern: the quantity in additional rule section has nothing to do with promotion qualifier quantity, it just showing...
- 05:49 PM Production Ticket(ST) #11686: SNEKKU - other modules, follow item code ya, can change to follow item code?
- Status in clickup: Test
- 05:42 PM Production Ticket(ST) #11647: SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot
- - now able to choose collection date
- but collection date not in sequence - 05:17 PM Production Ticket(ST) #11742 (Ticket Resolved): SNEKKU - collection unable approve
- 02:10 PM Production Ticket(ST) #11758 (Support In Progress): SNEKKU - unable save, shown bank blank
- 02:10 PM Production Ticket(ST) #11758 (Ticket Resolved): SNEKKU - unable save, shown bank blank
- hi @Azhar MCC unable save, shown bank blank
but we never fill up ya
!4e14938d-0cb6-40c6-a16d-06a17cca46c2.jpg!
!...
18/05/2024
- 03:14 PM Production Ticket(ST) #11737 (Escalated to Level 3): Snekku- hi @Azhar13 but why above picture not collection upload date ya. Upload 15/05, but shown in action 16/05
- 11:42 AM Production Ticket(ST) #11737 (Support In Progress): Snekku- hi @Azhar13 but why above picture not collection upload date ya. Upload 15/05, but shown in action 16/05
17/05/2024
- 07:00 PM Production Ticket(ST) #11742 (Pending Client Verification): SNEKKU - collection unable approve
- 02:54 PM Production Ticket(ST) #11742 (Escalated to Level 3): SNEKKU - collection unable approve
- 02:51 PM Production Ticket(ST) #11742 (Support In Progress): SNEKKU - collection unable approve
- 02:51 PM Production Ticket(ST) #11742 (Ticket Resolved): SNEKKU - collection unable approve
- hi @Azhar MCC, collection unable approve it got CN
!615a4615-1a37-49dc-b19f-5dd645a9aff8.jpg!
hi @Rashdan Hussi... - 06:20 PM Production Ticket(ST) #11737: Snekku- hi @Azhar13 but why above picture not collection upload date ya. Upload 15/05, but shown in action 16/05
- This part need to do testing where Do collection and approve collection on the next day
Could not replicate in the ... - 12:38 PM Production Ticket(ST) #11737: Snekku- hi @Azhar13 but why above picture not collection upload date ya. Upload 15/05, but shown in action 16/05
- !WhatsApp%20Image%202024-05-17%20at%2012.36.13_86bfdfb9.jpg!
select * from txn_mobile_collection_header where ... - 12:27 PM Production Ticket(ST) #11737 (Ticket Resolved): Snekku- hi @Azhar13 but why above picture not collection upload date ya. Upload 15/05, but shown in action 16/05
16/05/2024
- 12:47 PM Production Ticket(ST) #11690: SNEKKU - help to check any setting wrong caused this
- the qualifier will not effect the promotion right .
the summary of the order for user reference on how much they hav... - 10:41 AM Production Ticket(ST) #11727 (Ticket Resolved): SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
- 10:11 AM Production Ticket(ST) #11727 (Pending Client Verification): SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
- !WhatsApp%20Image%202024-05-16%20at%2009.57.34_b2a5fb6a.jpg!
15/05/2024
- 06:18 PM Production Ticket(ST) #11727: SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
- https://app.clickup.com/t/86epbw7k5
- 06:18 PM Production Ticket(ST) #11727 (Escalated to Level 3): SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
- 06:17 PM Production Ticket(ST) #11727 (Support In Progress): SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
- 06:17 PM Production Ticket(ST) #11727 (Ticket Resolved): SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
- !WhatsApp%20Image%202024-05-15%20at%2017.59.08_08c5a08b.jpg!
!WhatsApp%20Image%202024-05-15%20at%2017.59.00_bf6c0229... - 06:15 PM Production Ticket(ST) #11712: hi @Azhar13 again, already deduct previously, but still shown in collection
- https://app.clickup.com/t/86epbw0x3
- 06:14 PM Production Ticket(ST) #11724 (Ticket Resolved): Snekku- hi, pls help check, collection ccmn5000009-240418 has minus the CN/002073 - RM 2.56 but now want to do new collection, and this CN still appear. customer is 5P517 Wan Shing Mktg S/B.
-
- 06:13 PM Production Ticket(ST) #11724 (Support In Progress): Snekku- hi, pls help check, collection ccmn5000009-240418 has minus the CN/002073 - RM 2.56 but now want to do new collection, and this CN still appear. customer is 5P517 Wan Shing Mktg S/B.
- 02:20 PM Production Ticket(ST) #11724 (Ticket Resolved): Snekku- hi, pls help check, collection ccmn5000009-240418 has minus the CN/002073 - RM 2.56 but now want to do new collection, and this CN still appear. customer is 5P517 Wan Shing Mktg S/B.
- hi, pls help check, collection ccmn5000009-240418 has minus the CN/002073 - RM 2.56 but now want to do new collection...
14/05/2024
- 06:37 PM Production Ticket(ST) #11692: SNEKKU - Some of the picture empty and half
- - user already use wifi but the image still same.
escalate to azhar. end of shift. - 06:35 PM Production Ticket(ST) #11685: SNEKKU - Hi @Azhar13 Unable upload photo, please assist
- - already simulate the issue by take photo in sales order and photo taking module using admin on behalf mo.
- cannot... - 04:54 PM Production Ticket(ST) #11709 (Ticket Resolved): SNEKKU - Issue of collection in web
- 02:14 PM Production Ticket(ST) #11709 (Support In Progress): SNEKKU - Issue of collection in web
- --select * into DMS_Ecosystem_Backup_Table.dbo._txn_mobile_collection_header_20240514
--from DMS_EcoSystem.dbo.txn_m... - 02:14 PM Production Ticket(ST) #11709 (Ticket Resolved): SNEKKU - Issue of collection in web
- - Found some collections details were not correct.
- Admin use cheque and CN to knock off invoices but CN was recog... - 04:45 PM Production Ticket(ST) #11667 (Ticket Resolved): SNEKKU - hi @Azhar13 why invoice total amount difference?
- 03:28 PM Production Ticket(ST) #11712: hi @Azhar13 again, already deduct previously, but still shown in collection
- select * from txn_mobile_collection_header where col_id like '432743db-5af4-46d7-a303-a447d93331d2'
select * from tx... - 03:28 PM Production Ticket(ST) #11712 (Escalated to Level 3): hi @Azhar13 again, already deduct previously, but still shown in collection
- When a collection is completed on the mobile app and the user uploads the database, the invoice balance should be kno...
- 03:16 PM Production Ticket(ST) #11712 (Support In Progress): hi @Azhar13 again, already deduct previously, but still shown in collection
- 03:16 PM Production Ticket(ST) #11712 (Ticket Resolved): hi @Azhar13 again, already deduct previously, but still shown in collection
- 03:06 PM Production Ticket(ST) #11708 (Ticket Resolved): Snekku- hi @Azhar13 unable approve
- 02:22 PM Production Ticket(ST) #11708 (Pending Client Verification): Snekku- hi @Azhar13 unable approve
- 12:47 PM Production Ticket(ST) #11708 (Escalated to Level 3): Snekku- hi @Azhar13 unable approve
- https://app.clickup.com/t/86epbec18
- 12:44 PM Production Ticket(ST) #11708 (Support In Progress): Snekku- hi @Azhar13 unable approve
- 12:44 PM Production Ticket(ST) #11708 (Ticket Resolved): Snekku- hi @Azhar13 unable approve
- !Snekku_escaption%20error.png!
13/05/2024
- 07:58 PM Production Ticket(ST) #11667: SNEKKU - hi @Azhar13 why invoice total amount difference?
- @~Leewei here the updated collection receipt from mobile for collection CCMS2000023-240508. Kindly refer the receipt ...
- 03:32 PM Production Ticket(ST) #11690 (Escalated to Level 3): SNEKKU - help to check any setting wrong caused this
- 03:30 PM Production Ticket(ST) #11690 (Support In Progress): SNEKKU - help to check any setting wrong caused this
- https://app.clickup.com/t/86epb655e
- 03:29 PM Production Ticket(ST) #11691: SNEKKU - setting 3% for carton, but why not appear
- https://app.clickup.com/t/86epb655e
- 03:29 PM Production Ticket(ST) #11691 (Escalated to Level 3): SNEKKU - setting 3% for carton, but why not appear
- 03:27 PM Production Ticket(ST) #11691 (Support In Progress): SNEKKU - setting 3% for carton, but why not appear
- 11:59 AM Production Ticket(ST) #11692 (Support In Progress): SNEKKU - Some of the picture empty and half
- 11:49 AM Production Ticket(ST) #11672 (Ticket Resolved): Snekku - hi, pls check why collection of CCMC4000006 is missing?
- 09:17 AM Production Ticket(ST) #11612 (Ticket Resolved): 1. this one need your help to check why the CN will appear under collection type column?
- 09:03 AM Production Ticket(ST) #11617 (Ticket Resolved): hi, may i know how we can trace back the status of missing collection number?
12/05/2024
- 02:32 PM Production Ticket(ST) #11692 (Pending Client Feedback): SNEKKU - Some of the picture empty and half
- Tested from our side found no issue to show the picture. Can you check and ensure your network connection is good?
... - 02:31 PM Production Ticket(ST) #11692 (Support In Progress): SNEKKU - Some of the picture empty and half
- 02:31 PM Production Ticket(ST) #11692 (Ticket Resolved): SNEKKU - Some of the picture empty and half
- Some of the picture empty and half
!2c9a5d9c-9f0d-4a73-b9f2-6beea742f29e.jpg!
- 02:28 PM Production Ticket(ST) #11691 (Ticket Resolved): SNEKKU - setting 3% for carton, but why not appear
- And setting 3% for carton, but why not appear ya
!bf08263d-d372-466c-aa42-a21d1c331af8.jpg!
This setting for ct... - 02:25 PM Production Ticket(ST) #11690 (Ticket Resolved): SNEKKU - help to check any setting wrong caused this
- Hi @Azhar MCC Please help to check any setting wrong caused this?
!5b682f8d-2209-4512-a4b1-ac4229cca429.jpg!
- 01:39 PM Production Ticket(ST) #11689 (Ticket Resolved): SNEKKU - can't view product list for customer group ES RM 2
- 01:36 PM Production Ticket(ST) #11667: SNEKKU - hi @Azhar13 why invoice total amount difference?
- Hi @Azhar MCC Please provide payment receipt, thanks
11/05/2024
- 05:03 PM Production Ticket(ST) #11689 (Pending Client Verification): SNEKKU - can't view product list for customer group ES RM 2
- 04:00 PM Production Ticket(ST) #11689 (Support In Progress): SNEKKU - can't view product list for customer group ES RM 2
- select * from chain where org_id = 'snekku' and chain_code = 'ES RM2'
select * from mst_price_code where org_id = ... - 03:59 PM Production Ticket(ST) #11689 (Ticket Resolved): SNEKKU - can't view product list for customer group ES RM 2
- Hi pls help to check why datanory apps can't view product list for customer group ES RM 2
- 01:21 PM Production Ticket(ST) #11686 (Escalated to Level 3): SNEKKU - other modules, follow item code ya, can change to follow item code?
- 12:28 PM Production Ticket(ST) #11686 (Support In Progress): SNEKKU - other modules, follow item code ya, can change to follow item code?
- 12:28 PM Production Ticket(ST) #11686 (Ticket Resolved): SNEKKU - other modules, follow item code ya, can change to follow item code?
- User request Sales Order History module in mobile apps need to sort by item code.
- 12:24 PM Production Ticket(ST) #11685 (Support In Progress): SNEKKU - Hi @Azhar13 Unable upload photo, please assist
- Feedback from user:
- Try if photo take for customer edit details then can upload
- But take for sales order and ph... - 12:18 PM Production Ticket(ST) #11667 (Pending Client Verification): SNEKKU - hi @Azhar13 why invoice total amount difference?
- 12:14 PM Production Ticket(ST) #11667 (Support In Progress): SNEKKU - hi @Azhar13 why invoice total amount difference?
- 12:10 PM Production Ticket(ST) #11632 (Ticket Resolved): SNEKKU - pls verify this user ME5, missing no 5 but duplicate no 4
10/05/2024
- 05:37 PM Production Ticket(ST) #11685 (Ticket Resolved): SNEKKU - Hi @Azhar13 Unable upload photo, please assist
- !WhatsApp%20Image%202024-05-10%20at%2013.01.30_eb5a22c7.jpg!
!WhatsApp%20Image%202024-05-10%20at%2013.09.37_2c22624b... - 05:22 PM Production Ticket(ST) #11667: SNEKKU - hi @Azhar13 why invoice total amount difference?
- - Handover to Rashdan
_- end Shift
!WhatsApp%20Image%202024-05-10%20at%2017.11.27_bfdc1b0b.jpg!
this is the c... - 04:46 PM Production Ticket(ST) #11679 (Ticket Resolved): SNEKKU - Hi @Azhar13 why different?
- 04:42 PM Production Ticket(ST) #11679 (Support In Progress): SNEKKU - Hi @Azhar13 why different?
- 02:45 PM Production Ticket(ST) #11679 (Ticket Resolved): SNEKKU - Hi @Azhar13 why different?
- !WhatsApp%20Image%202024-05-10%20at%2013.49.41_3dde8399.jpg!
!WhatsApp%20Image%202024-05-10%20at%2013.49.26_7424aec8... - 02:27 PM Production Ticket(ST) #11632 (Pending Client Verification): SNEKKU - pls verify this user ME5, missing no 5 but duplicate no 4
- 10:17 AM Production Ticket(ST) #11672 (Pending Client Verification): Snekku - hi, pls check why collection of CCMC4000006 is missing?
- 10:09 AM Production Ticket(ST) #11672 (Support In Progress): Snekku - hi, pls check why collection of CCMC4000006 is missing?
- 09:06 AM Production Ticket(ST) #11663 (Ticket Resolved): Snekku - CCMN3000022 - this transaction have 2 types of payment cash & chq but why import to systenm combine under 1 transaction only?
09/05/2024
- 07:51 PM Production Ticket(ST) #11651 (Ticket Resolved): SNEKKU - why on behalf module some become untick? as last time all ticked ya
- 02:35 PM Production Ticket(ST) #11651: SNEKKU - why on behalf module some become untick? as last time all ticked ya
- For temporary workaround, we already tick all the customers for Admin, MO and CS1 in On Behalf module.
We still i... - 06:43 PM Production Ticket(ST) #11663 (Pending Client Verification): Snekku - CCMN3000022 - this transaction have 2 types of payment cash & chq but why import to systenm combine under 1 transaction only?
- 06:33 PM Production Ticket(ST) #11667: SNEKKU - hi @Azhar13 why invoice total amount difference?
- From shan you
collection created from myspft integrate to datanory but it is duplicated
reason for duplica... - 04:21 PM Production Ticket(ST) #11667: SNEKKU - hi @Azhar13 why invoice total amount difference?
- !WhatsApp%20Image%202024-05-09%20at%2016.22.24_be59aaee.jpg!
- 04:17 PM Production Ticket(ST) #11667: SNEKKU - hi @Azhar13 why invoice total amount difference?
- SELECT * FROM txn_mobile_collection_header WHERE COL_NO LIKE '%CCMS2000023-240508%'
SELECT * FROM txn_mobile_collect... - 04:08 PM Production Ticket(ST) #11667 (Ticket Resolved): SNEKKU - hi @Azhar13 why invoice total amount difference?
- !WhatsApp%20Image%202024-05-09%20at%2014.50.36_45b8038f.jpg!
!WhatsApp%20Image%202024-05-09%20at%2014.52.03_d527f7ab... - 06:03 PM Production Ticket(ST) #11672: Snekku - hi, pls check why collection of CCMC4000006 is missing?
-- MS2 user
SELECT * FROM txn_mobile_collection_header WHERE COL_NO LIKE '%CCMS2000024%'
SELECT * FROM ...- 06:00 PM Production Ticket(ST) #11672 (Ticket Resolved): Snekku - hi, pls check why collection of CCMC4000006 is missing?
- hi, pls check why collection of CCMS2000024 & 25 has jumping number.
- 02:26 PM Production Ticket(ST) #11660 (Ticket Resolved): Snekku -hi, Please help to check this OR CCMS2000022-240507, approved but not import to System.
- 11:26 AM Production Ticket(ST) #11655 (Ticket Resolved): SNEKKU - hi @Azhar13 user MN8, planned route got missing outlet, MN2 also
- 11:21 AM Production Ticket(ST) #11655 (Support In Progress): SNEKKU - hi @Azhar13 user MN8, planned route got missing outlet, MN2 also
08/05/2024
- 07:31 PM Production Ticket(ST) #11651 (Support In Progress): SNEKKU - why on behalf module some become untick? as last time all ticked ya
- handover to rashdan
User claim that all the send behalf customer has been ticked. as yesterday reported,some are u... - 07:09 PM Production Ticket(ST) #11663 (Pending Client Feedback): Snekku - CCMN3000022 - this transaction have 2 types of payment cash & chq but why import to systenm combine under 1 transaction only?
- Handover to rashdan
Azhar:
This one already fix for the future.
SELECT ihh.col_no,ihh.org_id,*
FROM txn_m... - 07:02 PM Production Ticket(ST) #11663 (Support In Progress): Snekku - CCMN3000022 - this transaction have 2 types of payment cash & chq but why import to systenm combine under 1 transaction only?
- 05:38 PM Production Ticket(ST) #11663 (Ticket Resolved): Snekku - CCMN3000022 - this transaction have 2 types of payment cash & chq but why import to systenm combine under 1 transaction only?
- 07:01 PM Production Ticket(ST) #11660 (Pending Client Verification): Snekku -hi, Please help to check this OR CCMS2000022-240507, approved but not import to System.
- !WhatsApp%20Image%202024-05-08%20at%2019.00.38_e3eebe4b.jpg!
- 06:58 PM Production Ticket(ST) #11660 (Support In Progress): Snekku -hi, Please help to check this OR CCMS2000022-240507, approved but not import to System.
- SELECT * FROM txn_mobile_collection_header WHERE COL_NO LIKE '%CCMS2000022-240507%'
select * from txn_mobile_collect... - 01:43 PM Production Ticket(ST) #11660 (Ticket Resolved): Snekku -hi, Please help to check this OR CCMS2000022-240507, approved but not import to System.
- 05:41 PM Production Ticket(ST) #11647: SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot
- Handover to rashdan Already release have to test and update the release note to snekku customer
https://app.... - 10:46 AM Production Ticket(ST) #11655 (Ticket Resolved): SNEKKU - hi @Azhar13 user MN8, planned route got missing outlet, MN2 also
- !WhatsApp%20Image%202024-05-08%20at%2007.48.27_da158c48.jpg!
07/05/2024
- 05:32 PM Production Ticket(ST) #11651 (Ticket Resolved): SNEKKU - why on behalf module some become untick? as last time all ticked ya
- !WhatsApp%20Image%202024-05-07%20at%2016.10.48_352a6f1e.jpg!
- 11:56 AM Production Ticket(ST) #11632: SNEKKU - pls verify this user ME5, missing no 5 but duplicate no 4
- Have to do testing on this
- 11:54 AM Production Ticket(ST) #11647 (Escalated to Level 3): SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot
- https://app.clickup.com/t/86ep9v7m7
- 11:53 AM Production Ticket(ST) #11647 (Support In Progress): SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot
- 11:53 AM Production Ticket(ST) #11647 (Ticket Resolved): SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot
- !WhatsApp%20Image%202024-05-06%20at%2019.50.03_77a94916.jpg!
!WhatsApp%20Image%202024-05-06%20at%2019.50.50_87965702...
06/05/2024
- 06:51 PM Production Ticket(ST) #11632: SNEKKU - pls verify this user ME5, missing no 5 but duplicate no 4
- - Handover to azhar.
- End shift.
- Check the clickup for any update.
- Ask arif or shu ern the root cause and fix... - 10:12 AM Production Ticket(ST) #11632 (Escalated to Level 3): SNEKKU - pls verify this user ME5, missing no 5 but duplicate no 4
- https://app.clickup.com/t/86ep9h3jh
- 06:33 PM Production Ticket(ST) #11631 (Escalated to Level 3): SNEKKU - May I know where can I have a report to call only datanory collection ?
- https://app.clickup.com/t/86ep9nm4f
05/05/2024
- 03:12 PM Production Ticket(ST) #11632 (Support In Progress): SNEKKU - pls verify this user ME5, missing no 5 but duplicate no 4
- select * from member where member_cd = 'ME5'
select * from txn_mobile_collection_header where created_by = '516526... - 03:12 PM Production Ticket(ST) #11632 (Ticket Resolved): SNEKKU - pls verify this user ME5, missing no 5 but duplicate no 4
- pls verify this user ME5, missing no 5 but duplicate no 4
!089614e2-448b-49ca-a113-32694fd58cf1.jpg!
- collection - 03:10 PM Production Ticket(ST) #11631 (Support In Progress): SNEKKU - May I know where can I have a report to call only datanory collection ?
- 03:10 PM Production Ticket(ST) #11631 (On-Hold): SNEKKU - May I know where can I have a report to call only datanory collection ?
- - May I know where can I have a report to call only datanory collection ? as this report show all including collectio...
03/05/2024
- 02:54 PM Production Ticket(ST) #11617 (Pending Client Verification): hi, may i know how we can trace back the status of missing collection number?
- total missing collection
select CAST(RIGHT(Max(x.col_no), 6) AS INT) - Max(row_num) as total_missing, Max(col_no) as... - 02:52 PM Production Ticket(ST) #11617 (Support In Progress): hi, may i know how we can trace back the status of missing collection number?
- 02:52 PM Production Ticket(ST) #11617 (Ticket Resolved): hi, may i know how we can trace back the status of missing collection number?
- hi, may i know how we can trace back the status of missing collection number?
for example, MS2, in the collection li... - 02:48 PM Production Ticket(ST) #11612 (Pending Client Verification): 1. this one need your help to check why the CN will appear under collection type column?
- 02:47 PM Production Ticket(ST) #11612 (Support In Progress): 1. this one need your help to check why the CN will appear under collection type column?
- 09:59 AM Production Ticket(ST) #11612 (Assigned To): 1. this one need your help to check why the CN will appear under collection type column?
- 09:57 AM Production Ticket(ST) #11612 (Ticket Resolved): 1. this one need your help to check why the CN will appear under collection type column?
- 1. this one need your help to check why the CN will appear under collection type column?
!1.jpg!
this one the ... - 09:54 AM Production Ticket(ST) #11611 (Ticket Resolved): @Arif Ibrahim hi, as per teleconversation, pls assist for this missing transaction.
- 09:53 AM Production Ticket(ST) #11611 (Pending Client Verification): @Arif Ibrahim hi, as per teleconversation, pls assist for this missing transaction.
- Beside that, kindly request user me2 to update the Datanory application version
- 09:53 AM Production Ticket(ST) #11611 (Support In Progress): @Arif Ibrahim hi, as per teleconversation, pls assist for this missing transaction.
- 09:52 AM Production Ticket(ST) #11611 (Ticket Resolved): @Arif Ibrahim hi, as per teleconversation, pls assist for this missing transaction.
02/05/2024
- 11:40 AM Production Ticket(ST) #11603 (Ticket Resolved): hi, can help to check ms3 unable to check in
- 11:00 AM Production Ticket(ST) #11603 (Pending Client Verification): hi, can help to check ms3 unable to check in
- Hi Arif, ms3 can do check in, so u no need to check ya
- 10:17 AM Production Ticket(ST) #11603 (Pending Client Feedback): hi, can help to check ms3 unable to check in
- 10:17 AM Production Ticket(ST) #11603 (Support In Progress): hi, can help to check ms3 unable to check in
- As checked, there is no issue.
Based on the error message, it showing that the salesman didnt perform the check in. ... - 10:15 AM Production Ticket(ST) #11603 (Ticket Resolved): hi, can help to check ms3 unable to check in
- ady restart hp, off & on mobile data, check internet ok. download again
!1.jpg!
- 10:11 AM Production Ticket(ST) #11576 (Ticket Resolved): SNEKKU - CN/23/006784 is not capture in system
30/04/2024
- 03:11 PM Production Ticket(ST) #11576 (Support In Progress): SNEKKU - CN/23/006784 is not capture in system
- Hi @~SK Michelle , as per our called, we still require additional time to further investigate this issue. We will pro...
- 12:05 PM Production Ticket(ST) #11587 (Escalated to Level 3): Hi datanory team,may I know salesman how to know their last collection number for the month?
- https://app.clickup.com/t/86ep8a0ue
Hi @Mcc Jann , as discussed here is the CU for the Snekku's request to customi... - 11:59 AM Production Ticket(ST) #11587 (Support In Progress): Hi datanory team,may I know salesman how to know their last collection number for the month?
- Arif: For now, u can check at datanory web portal (SFA Transaction - Sales Order module)
Sharon: how to ensure apps ... - 11:57 AM Production Ticket(ST) #11587 (Ticket Resolved): Hi datanory team,may I know salesman how to know their last collection number for the month?
- Hi datanory team,may I know salesman how to know their last collection number for the month?
- 11:53 AM Production Ticket(ST) #11586 (Ticket Resolved): hi, my accounts dept has raise up an issue, after they approved the Collection transaction in Datanory, and wait for more than 15 min, the few transaction didn't appear in mysoft.
- 11:53 AM Production Ticket(ST) #11586 (Pending Client Verification): hi, my accounts dept has raise up an issue, after they approved the Collection transaction in Datanory, and wait for more than 15 min, the few transaction didn't appear in mysoft.
- 11:53 AM Production Ticket(ST) #11586 (Support In Progress): hi, my accounts dept has raise up an issue, after they approved the Collection transaction in Datanory, and wait for more than 15 min, the few transaction didn't appear in mysoft.
- 11:52 AM Production Ticket(ST) #11586 (Ticket Resolved): hi, my accounts dept has raise up an issue, after they approved the Collection transaction in Datanory, and wait for more than 15 min, the few transaction didn't appear in mysoft.
- hi, my accounts dept has raise up an issue, after they approved the Collection transaction in Datanory, and wait for ...
- 10:33 AM Production Ticket(ST) #11509: SNEKKU - no need check in / out for sales order and collection
- same ticket #10747 ( will close ticket 10747)
will start development after suntory code merge
29/04/2024
- 12:46 PM Production Ticket(ST) #11576 (Ticket Resolved): SNEKKU - CN/23/006784 is not capture in system
- - @Azhar MCC hi, can help to check for customer 1R405, has one CN/23/006784 is not capture in system. And why this ha...
27/04/2024
- 02:10 PM Production Ticket(ST) #11500 (Ticket Resolved): SNEKKU - we confirm the collection, and send the copy to customer by WA it is appears at CCMN500010, after that when we go summary to check again, the same transaction become CCMN5000011
- 02:09 PM Production Ticket(ST) #11500 (Pending Client Verification): SNEKKU - we confirm the collection, and send the copy to customer by WA it is appears at CCMN500010, after that when we go summary to check again, the same transaction become CCMN5000011
- 12:16 PM Production Ticket(ST) #11510 (Ticket Resolved): SNEKKU - Previous here got amount and can view oustanding invoice, but now not available?
- 09:08 AM Production Ticket(ST) #11510 (Pending Client Verification): SNEKKU - Previous here got amount and can view oustanding invoice, but now not available?
26/04/2024
- 08:25 PM Production Ticket(ST) #11531 (Ticket Resolved): SNEKKU - remove this as here is approval module
- 08:25 PM Production Ticket(ST) #11531 (Pending Client Verification): SNEKKU - remove this as here is approval module
- Due to issue where web running no override mobile running no, SO in screenshot was manually patched with status appro...
- 12:26 PM Production Ticket(ST) #11565 (Ticket Resolved): Snekku- hi @Azhar13 @Arif Ibrahim MCC unable click import data, please assist
- 11:50 AM Production Ticket(ST) #11565 (Pending Client Verification): Snekku- hi @Azhar13 @Arif Ibrahim MCC unable click import data, please assist
- !WhatsApp%20Image%202024-04-26%20at%2010.57.17_efdc1cd6.jpg!
this ticket has to learn how the import plan Route i... - 11:47 AM Production Ticket(ST) #11565 (Support In Progress): Snekku- hi @Azhar13 @Arif Ibrahim MCC unable click import data, please assist
- 11:47 AM Production Ticket(ST) #11565 (Ticket Resolved): Snekku- hi @Azhar13 @Arif Ibrahim MCC unable click import data, please assist
- 09:46 AM Production Ticket(ST) #11561 (Ticket Resolved): Snekku hi @Azhar13 why user can deduct which invoice paid previous?
- 09:28 AM Production Ticket(ST) #11556 (Ticket Resolved): Snekku- hi @Azhar13 user MC4 unable upload again, please assist, urgent, thanks
- 09:00 AM Production Ticket(ST) #11560 (Ticket Resolved): Snekku- hi @Azhar13 user MC unable upload, please assist
- 08:54 AM Production Ticket(ST) #11560 (Support In Progress): Snekku- hi @Azhar13 user MC unable upload, please assist
25/04/2024
- 07:05 PM Production Ticket(ST) #11556: Snekku- hi @Azhar13 user MC4 unable upload again, please assist, urgent, thanks
- http://124.217.245.100:90/redmine/issues/11560
Same issue as above ticket - 06:04 PM Production Ticket(ST) #11556: Snekku- hi @Azhar13 user MC4 unable upload again, please assist, urgent, thanks
- same scenario happen for MC and MC1
Hi @~Leewei, as per our called, currently we are waiting Google Play to appr... - 10:52 AM Production Ticket(ST) #11556: Snekku- hi @Azhar13 user MC4 unable upload again, please assist, urgent, thanks
- As Discuss withe shu ern this could be the data issue
the permanent fixes will be release this afternoon - 10:50 AM Production Ticket(ST) #11556 (Support In Progress): Snekku- hi @Azhar13 user MC4 unable upload again, please assist, urgent, thanks
- 10:49 AM Production Ticket(ST) #11556 (Ticket Resolved): Snekku- hi @Azhar13 user MC4 unable upload again, please assist, urgent, thanks
- !WhatsApp%20Image%202024-04-25%20at%2008.40.08_ddf78c8a.jpg!
!WhatsApp%20Image%202024-04-25%20at%2008.40.16_32f2aa5a... - 06:59 PM Production Ticket(ST) #11560: Snekku- hi @Azhar13 user MC unable upload, please assist
- As i tested from my side there still show an error already informed to technical team on this
- 02:33 PM Production Ticket(ST) #11560 (Ticket Resolved): Snekku- hi @Azhar13 user MC unable upload, please assist
- !WhatsApp%20Image%202024-04-25%20at%2014.23.32_f1bacaab.jpg!
- 06:42 PM Production Ticket(ST) #11500: SNEKKU - we confirm the collection, and send the copy to customer by WA it is appears at CCMN500010, after that when we go summary to check again, the same transaction become CCMN5000011
- As I tested the value in the print preview as same as in the summary report with different collection number and diff...
- 04:39 PM Production Ticket(ST) #11500: SNEKKU - we confirm the collection, and send the copy to customer by WA it is appears at CCMN500010, after that when we go summary to check again, the same transaction become CCMN5000011
-
!Screenshot_2024-04-25-16-34-57-53_a857bd078bbed84298d0f85f61ca80ab.jpg!
!Screenshot_2024-04-25-16-34-57-53_a857b... - 04:15 PM Production Ticket(ST) #11500 (Support In Progress): SNEKKU - we confirm the collection, and send the copy to customer by WA it is appears at CCMN500010, after that when we go summary to check again, the same transaction become CCMN5000011
- 05:59 PM Production Ticket(ST) #11561 (Pending Client Verification): Snekku hi @Azhar13 why user can deduct which invoice paid previous?
- 05:57 PM Production Ticket(ST) #11561 (Support In Progress): Snekku hi @Azhar13 why user can deduct which invoice paid previous?
- 02:36 PM Production Ticket(ST) #11561 (Ticket Resolved): Snekku hi @Azhar13 why user can deduct which invoice paid previous?
- !WhatsApp%20Image%202024-04-25%20at%2010.49.41_69891881.jpg!
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