Activity
From 17/04/2024 to 16/05/2024
16/05/2024
- 12:47 PM Production Ticket(ST) #11690: SNEKKU - help to check any setting wrong caused this
- the qualifier will not effect the promotion right .
the summary of the order for user reference on how much they hav... - 10:41 AM Production Ticket(ST) #11727 (Ticket Resolved): SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
- 10:11 AM Production Ticket(ST) #11727 (Pending Client Verification): SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
- !WhatsApp%20Image%202024-05-16%20at%2009.57.34_b2a5fb6a.jpg!
15/05/2024
- 06:18 PM Production Ticket(ST) #11727: SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
- https://app.clickup.com/t/86epbw7k5
- 06:18 PM Production Ticket(ST) #11727 (Escalated to Level 3): SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
- 06:17 PM Production Ticket(ST) #11727 (Support In Progress): SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
- 06:17 PM Production Ticket(ST) #11727 (Ticket Resolved): SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
- !WhatsApp%20Image%202024-05-15%20at%2017.59.08_08c5a08b.jpg!
!WhatsApp%20Image%202024-05-15%20at%2017.59.00_bf6c0229... - 06:15 PM Production Ticket(ST) #11712: hi @Azhar13 again, already deduct previously, but still shown in collection
- https://app.clickup.com/t/86epbw0x3
- 06:14 PM Production Ticket(ST) #11724 (Ticket Resolved): Snekku- hi, pls help check, collection ccmn5000009-240418 has minus the CN/002073 - RM 2.56 but now want to do new collection, and this CN still appear. customer is 5P517 Wan Shing Mktg S/B.
-
- 06:13 PM Production Ticket(ST) #11724 (Support In Progress): Snekku- hi, pls help check, collection ccmn5000009-240418 has minus the CN/002073 - RM 2.56 but now want to do new collection, and this CN still appear. customer is 5P517 Wan Shing Mktg S/B.
- 02:20 PM Production Ticket(ST) #11724 (Ticket Resolved): Snekku- hi, pls help check, collection ccmn5000009-240418 has minus the CN/002073 - RM 2.56 but now want to do new collection, and this CN still appear. customer is 5P517 Wan Shing Mktg S/B.
- hi, pls help check, collection ccmn5000009-240418 has minus the CN/002073 - RM 2.56 but now want to do new collection...
14/05/2024
- 06:37 PM Production Ticket(ST) #11692: SNEKKU - Some of the picture empty and half
- - user already use wifi but the image still same.
escalate to azhar. end of shift. - 06:35 PM Production Ticket(ST) #11685: SNEKKU - Hi @Azhar13 Unable upload photo, please assist
- - already simulate the issue by take photo in sales order and photo taking module using admin on behalf mo.
- cannot... - 04:54 PM Production Ticket(ST) #11709 (Ticket Resolved): SNEKKU - Issue of collection in web
- 02:14 PM Production Ticket(ST) #11709 (Support In Progress): SNEKKU - Issue of collection in web
- --select * into DMS_Ecosystem_Backup_Table.dbo._txn_mobile_collection_header_20240514
--from DMS_EcoSystem.dbo.txn_m... - 02:14 PM Production Ticket(ST) #11709 (Ticket Resolved): SNEKKU - Issue of collection in web
- - Found some collections details were not correct.
- Admin use cheque and CN to knock off invoices but CN was recog... - 04:45 PM Production Ticket(ST) #11667 (Ticket Resolved): SNEKKU - hi @Azhar13 why invoice total amount difference?
- 03:28 PM Production Ticket(ST) #11712: hi @Azhar13 again, already deduct previously, but still shown in collection
- select * from txn_mobile_collection_header where col_id like '432743db-5af4-46d7-a303-a447d93331d2'
select * from tx... - 03:28 PM Production Ticket(ST) #11712 (Escalated to Level 3): hi @Azhar13 again, already deduct previously, but still shown in collection
- When a collection is completed on the mobile app and the user uploads the database, the invoice balance should be kno...
- 03:16 PM Production Ticket(ST) #11712 (Support In Progress): hi @Azhar13 again, already deduct previously, but still shown in collection
- 03:16 PM Production Ticket(ST) #11712 (Ticket Resolved): hi @Azhar13 again, already deduct previously, but still shown in collection
- 03:06 PM Production Ticket(ST) #11708 (Ticket Resolved): Snekku- hi @Azhar13 unable approve
- 02:22 PM Production Ticket(ST) #11708 (Pending Client Verification): Snekku- hi @Azhar13 unable approve
- 12:47 PM Production Ticket(ST) #11708 (Escalated to Level 3): Snekku- hi @Azhar13 unable approve
- https://app.clickup.com/t/86epbec18
- 12:44 PM Production Ticket(ST) #11708 (Support In Progress): Snekku- hi @Azhar13 unable approve
- 12:44 PM Production Ticket(ST) #11708 (Ticket Resolved): Snekku- hi @Azhar13 unable approve
- !Snekku_escaption%20error.png!
13/05/2024
- 07:58 PM Production Ticket(ST) #11667: SNEKKU - hi @Azhar13 why invoice total amount difference?
- @~Leewei here the updated collection receipt from mobile for collection CCMS2000023-240508. Kindly refer the receipt ...
- 03:32 PM Production Ticket(ST) #11690 (Escalated to Level 3): SNEKKU - help to check any setting wrong caused this
- 03:30 PM Production Ticket(ST) #11690 (Support In Progress): SNEKKU - help to check any setting wrong caused this
- https://app.clickup.com/t/86epb655e
- 03:29 PM Production Ticket(ST) #11691: SNEKKU - setting 3% for carton, but why not appear
- https://app.clickup.com/t/86epb655e
- 03:29 PM Production Ticket(ST) #11691 (Escalated to Level 3): SNEKKU - setting 3% for carton, but why not appear
- 03:27 PM Production Ticket(ST) #11691 (Support In Progress): SNEKKU - setting 3% for carton, but why not appear
- 11:59 AM Production Ticket(ST) #11692 (Support In Progress): SNEKKU - Some of the picture empty and half
- 11:49 AM Production Ticket(ST) #11672 (Ticket Resolved): Snekku - hi, pls check why collection of CCMC4000006 is missing?
- 09:17 AM Production Ticket(ST) #11612 (Ticket Resolved): 1. this one need your help to check why the CN will appear under collection type column?
- 09:03 AM Production Ticket(ST) #11617 (Ticket Resolved): hi, may i know how we can trace back the status of missing collection number?
12/05/2024
- 02:32 PM Production Ticket(ST) #11692 (Pending Client Feedback): SNEKKU - Some of the picture empty and half
- Tested from our side found no issue to show the picture. Can you check and ensure your network connection is good?
... - 02:31 PM Production Ticket(ST) #11692 (Support In Progress): SNEKKU - Some of the picture empty and half
- 02:31 PM Production Ticket(ST) #11692 (Ticket Resolved): SNEKKU - Some of the picture empty and half
- Some of the picture empty and half
!2c9a5d9c-9f0d-4a73-b9f2-6beea742f29e.jpg!
- 02:28 PM Production Ticket(ST) #11691 (Ticket Resolved): SNEKKU - setting 3% for carton, but why not appear
- And setting 3% for carton, but why not appear ya
!bf08263d-d372-466c-aa42-a21d1c331af8.jpg!
This setting for ct... - 02:25 PM Production Ticket(ST) #11690 (Ticket Resolved): SNEKKU - help to check any setting wrong caused this
- Hi @Azhar MCC Please help to check any setting wrong caused this?
!5b682f8d-2209-4512-a4b1-ac4229cca429.jpg!
- 01:39 PM Production Ticket(ST) #11689 (Ticket Resolved): SNEKKU - can't view product list for customer group ES RM 2
- 01:36 PM Production Ticket(ST) #11667: SNEKKU - hi @Azhar13 why invoice total amount difference?
- Hi @Azhar MCC Please provide payment receipt, thanks
11/05/2024
- 05:03 PM Production Ticket(ST) #11689 (Pending Client Verification): SNEKKU - can't view product list for customer group ES RM 2
- 04:00 PM Production Ticket(ST) #11689 (Support In Progress): SNEKKU - can't view product list for customer group ES RM 2
- select * from chain where org_id = 'snekku' and chain_code = 'ES RM2'
select * from mst_price_code where org_id = ... - 03:59 PM Production Ticket(ST) #11689 (Ticket Resolved): SNEKKU - can't view product list for customer group ES RM 2
- Hi pls help to check why datanory apps can't view product list for customer group ES RM 2
- 01:21 PM Production Ticket(ST) #11686 (Escalated to Level 3): SNEKKU - other modules, follow item code ya, can change to follow item code?
- 12:28 PM Production Ticket(ST) #11686 (Support In Progress): SNEKKU - other modules, follow item code ya, can change to follow item code?
- 12:28 PM Production Ticket(ST) #11686 (Ticket Resolved): SNEKKU - other modules, follow item code ya, can change to follow item code?
- User request Sales Order History module in mobile apps need to sort by item code.
- 12:24 PM Production Ticket(ST) #11685 (Support In Progress): SNEKKU - Hi @Azhar13 Unable upload photo, please assist
- Feedback from user:
- Try if photo take for customer edit details then can upload
- But take for sales order and ph... - 12:18 PM Production Ticket(ST) #11667 (Pending Client Verification): SNEKKU - hi @Azhar13 why invoice total amount difference?
- 12:14 PM Production Ticket(ST) #11667 (Support In Progress): SNEKKU - hi @Azhar13 why invoice total amount difference?
- 12:10 PM Production Ticket(ST) #11632 (Ticket Resolved): SNEKKU - pls verify this user ME5, missing no 5 but duplicate no 4
10/05/2024
- 05:37 PM Production Ticket(ST) #11685 (Ticket Resolved): SNEKKU - Hi @Azhar13 Unable upload photo, please assist
- !WhatsApp%20Image%202024-05-10%20at%2013.01.30_eb5a22c7.jpg!
!WhatsApp%20Image%202024-05-10%20at%2013.09.37_2c22624b... - 05:22 PM Production Ticket(ST) #11667: SNEKKU - hi @Azhar13 why invoice total amount difference?
- - Handover to Rashdan
_- end Shift
!WhatsApp%20Image%202024-05-10%20at%2017.11.27_bfdc1b0b.jpg!
this is the c... - 04:46 PM Production Ticket(ST) #11679 (Ticket Resolved): SNEKKU - Hi @Azhar13 why different?
- 04:42 PM Production Ticket(ST) #11679 (Support In Progress): SNEKKU - Hi @Azhar13 why different?
- 02:45 PM Production Ticket(ST) #11679 (Ticket Resolved): SNEKKU - Hi @Azhar13 why different?
- !WhatsApp%20Image%202024-05-10%20at%2013.49.41_3dde8399.jpg!
!WhatsApp%20Image%202024-05-10%20at%2013.49.26_7424aec8... - 02:27 PM Production Ticket(ST) #11632 (Pending Client Verification): SNEKKU - pls verify this user ME5, missing no 5 but duplicate no 4
- 10:17 AM Production Ticket(ST) #11672 (Pending Client Verification): Snekku - hi, pls check why collection of CCMC4000006 is missing?
- 10:09 AM Production Ticket(ST) #11672 (Support In Progress): Snekku - hi, pls check why collection of CCMC4000006 is missing?
- 09:06 AM Production Ticket(ST) #11663 (Ticket Resolved): Snekku - CCMN3000022 - this transaction have 2 types of payment cash & chq but why import to systenm combine under 1 transaction only?
09/05/2024
- 07:51 PM Production Ticket(ST) #11651 (Ticket Resolved): SNEKKU - why on behalf module some become untick? as last time all ticked ya
- 02:35 PM Production Ticket(ST) #11651: SNEKKU - why on behalf module some become untick? as last time all ticked ya
- For temporary workaround, we already tick all the customers for Admin, MO and CS1 in On Behalf module.
We still i... - 06:43 PM Production Ticket(ST) #11663 (Pending Client Verification): Snekku - CCMN3000022 - this transaction have 2 types of payment cash & chq but why import to systenm combine under 1 transaction only?
- 06:33 PM Production Ticket(ST) #11667: SNEKKU - hi @Azhar13 why invoice total amount difference?
- From shan you
collection created from myspft integrate to datanory but it is duplicated
reason for duplica... - 04:21 PM Production Ticket(ST) #11667: SNEKKU - hi @Azhar13 why invoice total amount difference?
- !WhatsApp%20Image%202024-05-09%20at%2016.22.24_be59aaee.jpg!
- 04:17 PM Production Ticket(ST) #11667: SNEKKU - hi @Azhar13 why invoice total amount difference?
- SELECT * FROM txn_mobile_collection_header WHERE COL_NO LIKE '%CCMS2000023-240508%'
SELECT * FROM txn_mobile_collect... - 04:08 PM Production Ticket(ST) #11667 (Ticket Resolved): SNEKKU - hi @Azhar13 why invoice total amount difference?
- !WhatsApp%20Image%202024-05-09%20at%2014.50.36_45b8038f.jpg!
!WhatsApp%20Image%202024-05-09%20at%2014.52.03_d527f7ab... - 06:03 PM Production Ticket(ST) #11672: Snekku - hi, pls check why collection of CCMC4000006 is missing?
-- MS2 user
SELECT * FROM txn_mobile_collection_header WHERE COL_NO LIKE '%CCMS2000024%'
SELECT * FROM ...- 06:00 PM Production Ticket(ST) #11672 (Ticket Resolved): Snekku - hi, pls check why collection of CCMC4000006 is missing?
- hi, pls check why collection of CCMS2000024 & 25 has jumping number.
- 02:26 PM Production Ticket(ST) #11660 (Ticket Resolved): Snekku -hi, Please help to check this OR CCMS2000022-240507, approved but not import to System.
- 11:26 AM Production Ticket(ST) #11655 (Ticket Resolved): SNEKKU - hi @Azhar13 user MN8, planned route got missing outlet, MN2 also
- 11:21 AM Production Ticket(ST) #11655 (Support In Progress): SNEKKU - hi @Azhar13 user MN8, planned route got missing outlet, MN2 also
08/05/2024
- 07:31 PM Production Ticket(ST) #11651 (Support In Progress): SNEKKU - why on behalf module some become untick? as last time all ticked ya
- handover to rashdan
User claim that all the send behalf customer has been ticked. as yesterday reported,some are u... - 07:09 PM Production Ticket(ST) #11663 (Pending Client Feedback): Snekku - CCMN3000022 - this transaction have 2 types of payment cash & chq but why import to systenm combine under 1 transaction only?
- Handover to rashdan
Azhar:
This one already fix for the future.
SELECT ihh.col_no,ihh.org_id,*
FROM txn_m... - 07:02 PM Production Ticket(ST) #11663 (Support In Progress): Snekku - CCMN3000022 - this transaction have 2 types of payment cash & chq but why import to systenm combine under 1 transaction only?
- 05:38 PM Production Ticket(ST) #11663 (Ticket Resolved): Snekku - CCMN3000022 - this transaction have 2 types of payment cash & chq but why import to systenm combine under 1 transaction only?
- 07:01 PM Production Ticket(ST) #11660 (Pending Client Verification): Snekku -hi, Please help to check this OR CCMS2000022-240507, approved but not import to System.
- !WhatsApp%20Image%202024-05-08%20at%2019.00.38_e3eebe4b.jpg!
- 06:58 PM Production Ticket(ST) #11660 (Support In Progress): Snekku -hi, Please help to check this OR CCMS2000022-240507, approved but not import to System.
- SELECT * FROM txn_mobile_collection_header WHERE COL_NO LIKE '%CCMS2000022-240507%'
select * from txn_mobile_collect... - 01:43 PM Production Ticket(ST) #11660 (Ticket Resolved): Snekku -hi, Please help to check this OR CCMS2000022-240507, approved but not import to System.
- 05:41 PM Production Ticket(ST) #11647: SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot
- Handover to rashdan Already release have to test and update the release note to snekku customer
https://app.... - 10:46 AM Production Ticket(ST) #11655 (Ticket Resolved): SNEKKU - hi @Azhar13 user MN8, planned route got missing outlet, MN2 also
- !WhatsApp%20Image%202024-05-08%20at%2007.48.27_da158c48.jpg!
07/05/2024
- 05:32 PM Production Ticket(ST) #11651 (Ticket Resolved): SNEKKU - why on behalf module some become untick? as last time all ticked ya
- !WhatsApp%20Image%202024-05-07%20at%2016.10.48_352a6f1e.jpg!
- 11:56 AM Production Ticket(ST) #11632: SNEKKU - pls verify this user ME5, missing no 5 but duplicate no 4
- Have to do testing on this
- 11:54 AM Production Ticket(ST) #11647 (Escalated to Level 3): SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot
- https://app.clickup.com/t/86ep9v7m7
- 11:53 AM Production Ticket(ST) #11647 (Support In Progress): SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot
- 11:53 AM Production Ticket(ST) #11647 (Ticket Resolved): SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot
- !WhatsApp%20Image%202024-05-06%20at%2019.50.03_77a94916.jpg!
!WhatsApp%20Image%202024-05-06%20at%2019.50.50_87965702...
06/05/2024
- 06:51 PM Production Ticket(ST) #11632: SNEKKU - pls verify this user ME5, missing no 5 but duplicate no 4
- - Handover to azhar.
- End shift.
- Check the clickup for any update.
- Ask arif or shu ern the root cause and fix... - 10:12 AM Production Ticket(ST) #11632 (Escalated to Level 3): SNEKKU - pls verify this user ME5, missing no 5 but duplicate no 4
- https://app.clickup.com/t/86ep9h3jh
- 06:33 PM Production Ticket(ST) #11631 (Escalated to Level 3): SNEKKU - May I know where can I have a report to call only datanory collection ?
- https://app.clickup.com/t/86ep9nm4f
05/05/2024
- 03:12 PM Production Ticket(ST) #11632 (Support In Progress): SNEKKU - pls verify this user ME5, missing no 5 but duplicate no 4
- select * from member where member_cd = 'ME5'
select * from txn_mobile_collection_header where created_by = '516526... - 03:12 PM Production Ticket(ST) #11632 (Ticket Resolved): SNEKKU - pls verify this user ME5, missing no 5 but duplicate no 4
- pls verify this user ME5, missing no 5 but duplicate no 4
!089614e2-448b-49ca-a113-32694fd58cf1.jpg!
- collection - 03:10 PM Production Ticket(ST) #11631 (Support In Progress): SNEKKU - May I know where can I have a report to call only datanory collection ?
- 03:10 PM Production Ticket(ST) #11631 (On-Hold): SNEKKU - May I know where can I have a report to call only datanory collection ?
- - May I know where can I have a report to call only datanory collection ? as this report show all including collectio...
03/05/2024
- 02:54 PM Production Ticket(ST) #11617 (Pending Client Verification): hi, may i know how we can trace back the status of missing collection number?
- total missing collection
select CAST(RIGHT(Max(x.col_no), 6) AS INT) - Max(row_num) as total_missing, Max(col_no) as... - 02:52 PM Production Ticket(ST) #11617 (Support In Progress): hi, may i know how we can trace back the status of missing collection number?
- 02:52 PM Production Ticket(ST) #11617 (Ticket Resolved): hi, may i know how we can trace back the status of missing collection number?
- hi, may i know how we can trace back the status of missing collection number?
for example, MS2, in the collection li... - 02:48 PM Production Ticket(ST) #11612 (Pending Client Verification): 1. this one need your help to check why the CN will appear under collection type column?
- 02:47 PM Production Ticket(ST) #11612 (Support In Progress): 1. this one need your help to check why the CN will appear under collection type column?
- 09:59 AM Production Ticket(ST) #11612 (Assigned To): 1. this one need your help to check why the CN will appear under collection type column?
- 09:57 AM Production Ticket(ST) #11612 (Ticket Resolved): 1. this one need your help to check why the CN will appear under collection type column?
- 1. this one need your help to check why the CN will appear under collection type column?
!1.jpg!
this one the ... - 09:54 AM Production Ticket(ST) #11611 (Ticket Resolved): @Arif Ibrahim hi, as per teleconversation, pls assist for this missing transaction.
- 09:53 AM Production Ticket(ST) #11611 (Pending Client Verification): @Arif Ibrahim hi, as per teleconversation, pls assist for this missing transaction.
- Beside that, kindly request user me2 to update the Datanory application version
- 09:53 AM Production Ticket(ST) #11611 (Support In Progress): @Arif Ibrahim hi, as per teleconversation, pls assist for this missing transaction.
- 09:52 AM Production Ticket(ST) #11611 (Ticket Resolved): @Arif Ibrahim hi, as per teleconversation, pls assist for this missing transaction.
02/05/2024
- 11:40 AM Production Ticket(ST) #11603 (Ticket Resolved): hi, can help to check ms3 unable to check in
- 11:00 AM Production Ticket(ST) #11603 (Pending Client Verification): hi, can help to check ms3 unable to check in
- Hi Arif, ms3 can do check in, so u no need to check ya
- 10:17 AM Production Ticket(ST) #11603 (Pending Client Feedback): hi, can help to check ms3 unable to check in
- 10:17 AM Production Ticket(ST) #11603 (Support In Progress): hi, can help to check ms3 unable to check in
- As checked, there is no issue.
Based on the error message, it showing that the salesman didnt perform the check in. ... - 10:15 AM Production Ticket(ST) #11603 (Ticket Resolved): hi, can help to check ms3 unable to check in
- ady restart hp, off & on mobile data, check internet ok. download again
!1.jpg!
- 10:11 AM Production Ticket(ST) #11576 (Ticket Resolved): SNEKKU - CN/23/006784 is not capture in system
30/04/2024
- 03:11 PM Production Ticket(ST) #11576 (Support In Progress): SNEKKU - CN/23/006784 is not capture in system
- Hi @~SK Michelle , as per our called, we still require additional time to further investigate this issue. We will pro...
- 12:05 PM Production Ticket(ST) #11587 (Escalated to Level 3): Hi datanory team,may I know salesman how to know their last collection number for the month?
- https://app.clickup.com/t/86ep8a0ue
Hi @Mcc Jann , as discussed here is the CU for the Snekku's request to customi... - 11:59 AM Production Ticket(ST) #11587 (Support In Progress): Hi datanory team,may I know salesman how to know their last collection number for the month?
- Arif: For now, u can check at datanory web portal (SFA Transaction - Sales Order module)
Sharon: how to ensure apps ... - 11:57 AM Production Ticket(ST) #11587 (Ticket Resolved): Hi datanory team,may I know salesman how to know their last collection number for the month?
- Hi datanory team,may I know salesman how to know their last collection number for the month?
- 11:53 AM Production Ticket(ST) #11586 (Ticket Resolved): hi, my accounts dept has raise up an issue, after they approved the Collection transaction in Datanory, and wait for more than 15 min, the few transaction didn't appear in mysoft.
- 11:53 AM Production Ticket(ST) #11586 (Pending Client Verification): hi, my accounts dept has raise up an issue, after they approved the Collection transaction in Datanory, and wait for more than 15 min, the few transaction didn't appear in mysoft.
- 11:53 AM Production Ticket(ST) #11586 (Support In Progress): hi, my accounts dept has raise up an issue, after they approved the Collection transaction in Datanory, and wait for more than 15 min, the few transaction didn't appear in mysoft.
- 11:52 AM Production Ticket(ST) #11586 (Ticket Resolved): hi, my accounts dept has raise up an issue, after they approved the Collection transaction in Datanory, and wait for more than 15 min, the few transaction didn't appear in mysoft.
- hi, my accounts dept has raise up an issue, after they approved the Collection transaction in Datanory, and wait for ...
- 10:33 AM Production Ticket(ST) #11509: SNEKKU - no need check in / out for sales order and collection
- same ticket #10747 ( will close ticket 10747)
will start development after suntory code merge
29/04/2024
- 12:46 PM Production Ticket(ST) #11576 (Ticket Resolved): SNEKKU - CN/23/006784 is not capture in system
- - @Azhar MCC hi, can help to check for customer 1R405, has one CN/23/006784 is not capture in system. And why this ha...
27/04/2024
- 02:10 PM Production Ticket(ST) #11500 (Ticket Resolved): SNEKKU - we confirm the collection, and send the copy to customer by WA it is appears at CCMN500010, after that when we go summary to check again, the same transaction become CCMN5000011
- 02:09 PM Production Ticket(ST) #11500 (Pending Client Verification): SNEKKU - we confirm the collection, and send the copy to customer by WA it is appears at CCMN500010, after that when we go summary to check again, the same transaction become CCMN5000011
- 12:16 PM Production Ticket(ST) #11510 (Ticket Resolved): SNEKKU - Previous here got amount and can view oustanding invoice, but now not available?
- 09:08 AM Production Ticket(ST) #11510 (Pending Client Verification): SNEKKU - Previous here got amount and can view oustanding invoice, but now not available?
26/04/2024
- 08:25 PM Production Ticket(ST) #11531 (Ticket Resolved): SNEKKU - remove this as here is approval module
- 08:25 PM Production Ticket(ST) #11531 (Pending Client Verification): SNEKKU - remove this as here is approval module
- Due to issue where web running no override mobile running no, SO in screenshot was manually patched with status appro...
- 12:26 PM Production Ticket(ST) #11565 (Ticket Resolved): Snekku- hi @Azhar13 @Arif Ibrahim MCC unable click import data, please assist
- 11:50 AM Production Ticket(ST) #11565 (Pending Client Verification): Snekku- hi @Azhar13 @Arif Ibrahim MCC unable click import data, please assist
- !WhatsApp%20Image%202024-04-26%20at%2010.57.17_efdc1cd6.jpg!
this ticket has to learn how the import plan Route i... - 11:47 AM Production Ticket(ST) #11565 (Support In Progress): Snekku- hi @Azhar13 @Arif Ibrahim MCC unable click import data, please assist
- 11:47 AM Production Ticket(ST) #11565 (Ticket Resolved): Snekku- hi @Azhar13 @Arif Ibrahim MCC unable click import data, please assist
- 09:46 AM Production Ticket(ST) #11561 (Ticket Resolved): Snekku hi @Azhar13 why user can deduct which invoice paid previous?
- 09:28 AM Production Ticket(ST) #11556 (Ticket Resolved): Snekku- hi @Azhar13 user MC4 unable upload again, please assist, urgent, thanks
- 09:00 AM Production Ticket(ST) #11560 (Ticket Resolved): Snekku- hi @Azhar13 user MC unable upload, please assist
- 08:54 AM Production Ticket(ST) #11560 (Support In Progress): Snekku- hi @Azhar13 user MC unable upload, please assist
25/04/2024
- 07:05 PM Production Ticket(ST) #11556: Snekku- hi @Azhar13 user MC4 unable upload again, please assist, urgent, thanks
- http://124.217.245.100:90/redmine/issues/11560
Same issue as above ticket - 06:04 PM Production Ticket(ST) #11556: Snekku- hi @Azhar13 user MC4 unable upload again, please assist, urgent, thanks
- same scenario happen for MC and MC1
Hi @~Leewei, as per our called, currently we are waiting Google Play to appr... - 10:52 AM Production Ticket(ST) #11556: Snekku- hi @Azhar13 user MC4 unable upload again, please assist, urgent, thanks
- As Discuss withe shu ern this could be the data issue
the permanent fixes will be release this afternoon - 10:50 AM Production Ticket(ST) #11556 (Support In Progress): Snekku- hi @Azhar13 user MC4 unable upload again, please assist, urgent, thanks
- 10:49 AM Production Ticket(ST) #11556 (Ticket Resolved): Snekku- hi @Azhar13 user MC4 unable upload again, please assist, urgent, thanks
- !WhatsApp%20Image%202024-04-25%20at%2008.40.08_ddf78c8a.jpg!
!WhatsApp%20Image%202024-04-25%20at%2008.40.16_32f2aa5a... - 06:59 PM Production Ticket(ST) #11560: Snekku- hi @Azhar13 user MC unable upload, please assist
- As i tested from my side there still show an error already informed to technical team on this
- 02:33 PM Production Ticket(ST) #11560 (Ticket Resolved): Snekku- hi @Azhar13 user MC unable upload, please assist
- !WhatsApp%20Image%202024-04-25%20at%2014.23.32_f1bacaab.jpg!
- 06:42 PM Production Ticket(ST) #11500: SNEKKU - we confirm the collection, and send the copy to customer by WA it is appears at CCMN500010, after that when we go summary to check again, the same transaction become CCMN5000011
- As I tested the value in the print preview as same as in the summary report with different collection number and diff...
- 04:39 PM Production Ticket(ST) #11500: SNEKKU - we confirm the collection, and send the copy to customer by WA it is appears at CCMN500010, after that when we go summary to check again, the same transaction become CCMN5000011
-
!Screenshot_2024-04-25-16-34-57-53_a857bd078bbed84298d0f85f61ca80ab.jpg!
!Screenshot_2024-04-25-16-34-57-53_a857b... - 04:15 PM Production Ticket(ST) #11500 (Support In Progress): SNEKKU - we confirm the collection, and send the copy to customer by WA it is appears at CCMN500010, after that when we go summary to check again, the same transaction become CCMN5000011
- 05:59 PM Production Ticket(ST) #11561 (Pending Client Verification): Snekku hi @Azhar13 why user can deduct which invoice paid previous?
- 05:57 PM Production Ticket(ST) #11561 (Support In Progress): Snekku hi @Azhar13 why user can deduct which invoice paid previous?
- 02:36 PM Production Ticket(ST) #11561 (Ticket Resolved): Snekku hi @Azhar13 why user can deduct which invoice paid previous?
- !WhatsApp%20Image%202024-04-25%20at%2010.49.41_69891881.jpg!
24/04/2024
- 06:57 PM Production Ticket(ST) #11500: SNEKKU - we confirm the collection, and send the copy to customer by WA it is appears at CCMN500010, after that when we go summary to check again, the same transaction become CCMN5000011
- escalate to azhar
end shift
need to test - 06:07 PM Production Ticket(ST) #11495 (Ticket Resolved): Snekku - hi @Azhar13, user MC6 feedback, she done all the edit details - take photo, but now shown as video
- 11:17 AM Production Ticket(ST) #11527 (Ticket Resolved): S@Azhar13 hi, can u help to check CCMN5000012 is missing, as just now doing this collection, the system didn't how the collection No. correctly. and then we download again, check the summary is showed CCMN5000013. checking on web, 0012 is not in the list.
- Rashdan Already tested and it is verified, The issue of Collection number not in sequence has been fixed. You may ask...
- 10:50 AM Production Ticket(ST) #11502 (Ticket Resolved): SNEKKU - hi @Azhar13 why user MC collection number dont have number 5?
- 10:43 AM Production Ticket(ST) #11474 (Ticket Resolved): SNEKKU - user MS6 take photo but no upload, now shown none photo need to upload
23/04/2024
- 04:36 PM Production Ticket(ST) #11474 (Pending Client Feedback): SNEKKU - user MS6 take photo but no upload, now shown none photo need to upload
- @~Leewei Attached is photo listing which not yet upload by MS6. Can you verify the photo belong to which customer. We...
- 02:09 PM Production Ticket(ST) #11525 (Ticket Resolved): snekku - Hi @Azhar13 why this web got photo, but apps empty ya
- 12:20 PM Production Ticket(ST) #11525 (Pending Client Verification): snekku - Hi @Azhar13 why this web got photo, but apps empty ya
- !WhatsApp%20Image%202024-04-23%20at%2012.18.29_4174c90d.jpg!
- 12:17 PM Production Ticket(ST) #11525 (Support In Progress): snekku - Hi @Azhar13 why this web got photo, but apps empty ya
- 10:33 AM Production Ticket(ST) #11525: snekku - Hi @Azhar13 why this web got photo, but apps empty ya
- --select * into DMS_EcoSystem_backup_table.dbo.Txn_new_customer_attachment_23042024
--from DMS_EcoSystem.dbo.Txn_new... - 09:34 AM Production Ticket(ST) #11525: snekku - Hi @Azhar13 why this web got photo, but apps empty ya
- Have to move the photo that is stucked in the txn_newcustomer attachment--> customer_attachment
- 10:26 AM Production Ticket(ST) #11531 (Escalated to Level 3): SNEKKU - remove this as here is approval module
- 09:38 AM Production Ticket(ST) #11531 (Support In Progress): SNEKKU - remove this as here is approval module
- 09:21 AM Production Ticket(ST) #11502 (Pending Client Verification): SNEKKU - hi @Azhar13 why user MC collection number dont have number 5?
- 09:14 AM Production Ticket(ST) #11527 (Pending Client Verification): S@Azhar13 hi, can u help to check CCMN5000012 is missing, as just now doing this collection, the system didn't how the collection No. correctly. and then we download again, check the summary is showed CCMN5000013. checking on web, 0012 is not in the list.
- 08:58 AM Production Ticket(ST) #11527 (Support In Progress): S@Azhar13 hi, can u help to check CCMN5000012 is missing, as just now doing this collection, the system didn't how the collection No. correctly. and then we download again, check the summary is showed CCMN5000013. checking on web, 0012 is not in the list.
- 08:30 AM Production Ticket(ST) #11508 (Ticket Resolved): SNEKKU - call report about which customer not yet get location
- --missing latitude / longitude
select b.customer_code,b.customer_name, a.latitude,a.longitude from mst_customer_cont...
22/04/2024
- 07:21 PM Production Ticket(ST) #11510 (Escalated to Level 3): SNEKKU - Previous here got amount and can view oustanding invoice, but now not available?
- 07:01 PM Production Ticket(ST) #11531 (Ticket Resolved): SNEKKU - remove this as here is approval module
- hi @Azhar MCC please remove this as here is approval module ya
!ad692a22-80fd-448b-b1bb-5de7f4b17c96.jpg!
- Remov... - 06:42 PM Production Ticket(ST) #11525: snekku - Hi @Azhar13 why this web got photo, but apps empty ya
- SELECT *
FROM Txn_new_customer_attachment
WHERE filename NOT IN (SELECT filename FROM customer_attachment where org... - 03:37 PM Production Ticket(ST) #11525: snekku - Hi @Azhar13 why this web got photo, but apps empty ya
- - Simulation has to be done in trail environment
--> upload photo ( without onbehalf)
-- perform onbehalf and u... - 12:45 PM Production Ticket(ST) #11525 (Ticket Resolved): snekku - Hi @Azhar13 why this web got photo, but apps empty ya
- !WhatsApp%20Image%202024-04-18%20at%2019.48.13_98d75918.jpg!
- 03:40 PM Production Ticket(ST) #11508 (Pending Client Verification): SNEKKU - call report about which customer not yet get location
- 03:36 PM Production Ticket(ST) #11508 (Support In Progress): SNEKKU - call report about which customer not yet get location
- 03:15 PM Production Ticket(ST) #11495 (Pending Client Verification): Snekku - hi @Azhar13, user MC6 feedback, she done all the edit details - take photo, but now shown as video
- 03:07 PM Production Ticket(ST) #11509: SNEKKU - no need check in / out for sales order and collection
- Client CR
- 02:45 PM Production Ticket(ST) #11527: S@Azhar13 hi, can u help to check CCMN5000012 is missing, as just now doing this collection, the system didn't how the collection No. correctly. and then we download again, check the summary is showed CCMN5000013. checking on web, 0012 is not in the list.
- select * from txn_mobile_collection_header where col_no like '%CCMN5000012%'-- THER IS NO COLLECTION IN THE PORTAL
s... - 02:45 PM Production Ticket(ST) #11527 (Ticket Resolved): S@Azhar13 hi, can u help to check CCMN5000012 is missing, as just now doing this collection, the system didn't how the collection No. correctly. and then we download again, check the summary is showed CCMN5000013. checking on web, 0012 is not in the list.
- 02:30 PM Production Ticket(ST) #11300 (Ticket Resolved): snekku - Hi @~Jann Yap, stock list still empty after key many times SO? Not memorizes items, still need add item
- 12:40 PM Production Ticket(ST) #11300 (Pending Client Verification): snekku - Hi @~Jann Yap, stock list still empty after key many times SO? Not memorizes items, still need add item
- 12:40 PM Production Ticket(ST) #11300 (Verification In Progress): snekku - Hi @~Jann Yap, stock list still empty after key many times SO? Not memorizes items, still need add item
21/04/2024
- 02:37 PM Production Ticket(ST) #11510 (Pending Client Feedback): SNEKKU - Previous here got amount and can view oustanding invoice, but now not available?
- As photo attached, my device can view the amount. Can you please upload database for me do further checking. And plea...
- 02:36 PM Production Ticket(ST) #11510 (Support In Progress): SNEKKU - Previous here got amount and can view oustanding invoice, but now not available?
- 02:36 PM Production Ticket(ST) #11510 (Ticket Resolved): SNEKKU - Previous here got amount and can view oustanding invoice, but now not available?
- Previous here got amount and can view oustanding invoice, but now not available?
!d7eb59cc-f756-4c02-b433-457ccb6a53... - 02:19 PM Production Ticket(ST) #11497 (Ticket Resolved): SNEKKU - Hi @Azhar13 Why this acc not in list?
- 11:49 AM Production Ticket(ST) #11509 (Escalated to Level 3): SNEKKU - no need check in / out for sales order and collection
- 11:41 AM Production Ticket(ST) #11509 (Support In Progress): SNEKKU - no need check in / out for sales order and collection
- 11:41 AM Production Ticket(ST) #11509 (Ticket Resolved): SNEKKU - no need check in / out for sales order and collection
- - Create a new Sales Order and Collection Module to cater the Snekku's MT sales team's activities.
- Basically the M... - 10:45 AM Production Ticket(ST) #11410 (Ticket Resolved): Snekku - Done, but help to remove which photo show this can? (no urgent)
- 10:43 AM Production Ticket(ST) #11464 (Ticket Resolved): SNEKKU - help to call report for which customer not yet upload photo
- 10:42 AM Production Ticket(ST) #11486 (Ticket Resolved): Snekku- Hi @Azhar13 @~shanyou 1 invoice disapper IN24/005186, please assist urgently as sales team unable do collection
20/04/2024
- 10:44 PM Production Ticket(ST) #11500 (Escalated to Level 3): SNEKKU - we confirm the collection, and send the copy to customer by WA it is appears at CCMN500010, after that when we go summary to check again, the same transaction become CCMN5000011
- 10:19 PM Production Ticket(ST) #11500 (Support In Progress): SNEKKU - we confirm the collection, and send the copy to customer by WA it is appears at CCMN500010, after that when we go summary to check again, the same transaction become CCMN5000011
- 03:29 PM Production Ticket(ST) #11500: SNEKKU - we confirm the collection, and send the copy to customer by WA it is appears at CCMN500010, after that when we go summary to check again, the same transaction become CCMN5000011
- @Azhar MCC morning, when doing the collection, we confirm the collection, and send the copy to customer by WA it is a...
- 05:30 PM Production Ticket(ST) #11508 (Ticket Resolved): SNEKKU - call report about which customer not yet get location
- hi @Azhar MCC please help to call report about which customer not yet get location, thanks
- 04:14 PM Production Ticket(ST) #11497 (Pending Client Feedback): SNEKKU - Hi @Azhar13 Why this acc not in list?
- Hi can you verify whether the customer 3Z002 still not in the list or not. As i can find the customer in the list. Pl...
- 03:21 PM Production Ticket(ST) #11497 (Support In Progress): SNEKKU - Hi @Azhar13 Why this acc not in list?
- 02:08 PM Production Ticket(ST) #11502 (Escalated to Level 3): SNEKKU - hi @Azhar13 why user MC collection number dont have number 5?
- 02:05 PM Production Ticket(ST) #11502 (Support In Progress): SNEKKU - hi @Azhar13 why user MC collection number dont have number 5?
19/04/2024
- 12:23 AM Production Ticket(ST) #11502 (Ticket Resolved): SNEKKU - hi @Azhar13 why user MC collection number dont have number 5?
- !WhatsApp%20Image%202024-04-19%20at%2017.39.52_02a34d96.jpg!
- 12:18 AM Production Ticket(ST) #11474: SNEKKU - user MS6 take photo but no upload, now shown none photo need to upload
- hi @Azhar13 MS6 done upload database
Rashdan this user already uploaded database But have not further check yet du... - 12:12 AM Production Ticket(ST) #11495: Snekku - hi @Azhar13, user MC6 feedback, she done all the edit details - take photo, but now shown as video
- Handover to rashdan shift changeover
- 12:09 AM Production Ticket(ST) #11486: Snekku- Hi @Azhar13 @~shanyou 1 invoice disapper IN24/005186, please assist urgently as sales team unable do collection
- !WhatsApp%20Image%202024-04-19%20at%2021.43.14_2353ec67.jpg!
- 09:53 AM Production Ticket(ST) #11486: Snekku- Hi @Azhar13 @~shanyou 1 invoice disapper IN24/005186, please assist urgently as sales team unable do collection
- !WhatsApp%20Image%202024-04-19%20at%2009.54.50_9d67b5b6.jpg!
- 12:04 AM Production Ticket(ST) #11497: SNEKKU - Hi @Azhar13 Why this acc not in list?
- Handover to Rashdan
_ change shift over - 10:28 AM Production Ticket(ST) #11497 (Ticket Resolved): SNEKKU - Hi @Azhar13 Why this acc not in list?
- !WhatsApp%20Image%202024-04-18%20at%2021.15.16_6b9cb1ac.jpg!
!WhatsApp%20Image%202024-04-18%20at%2021.15.22_ff86900c... - 12:03 AM Production Ticket(ST) #11500: SNEKKU - we confirm the collection, and send the copy to customer by WA it is appears at CCMN500010, after that when we go summary to check again, the same transaction become CCMN5000011
- hi arif this is the issue where the collection number is different but the invoice details are same.
As we checked i... - 12:00 PM Production Ticket(ST) #11500 (Ticket Resolved): SNEKKU - we confirm the collection, and send the copy to customer by WA it is appears at CCMN500010, after that when we go summary to check again, the same transaction become CCMN5000011
- 10:31 AM Production Ticket(ST) #11485 (Ticket Resolved): snekku - Hi morning, may I know why some of transaction not show cheque date ?
- 10:30 AM Production Ticket(ST) #11485 (Pending Client Verification): snekku - Hi morning, may I know why some of transaction not show cheque date ?
- 09:55 AM Production Ticket(ST) #11410 (Pending Client Verification): Snekku - Done, but help to remove which photo show this can? (no urgent)
18/04/2024
- 06:00 PM Production Ticket(ST) #11495 (Support In Progress): Snekku - hi @Azhar13, user MC6 feedback, she done all the edit details - take photo, but now shown as video
- hi @~Leewei based on our simulation, we successfully replicated the activity and discovered that the images are visi...
- 04:22 PM Production Ticket(ST) #11495 (Ticket Resolved): Snekku - hi @Azhar13, user MC6 feedback, she done all the edit details - take photo, but now shown as video
- !WhatsApp%20Image%202024-04-18%20at%2013.03.47_a2b0d37c.jpg!
- 04:24 PM Production Ticket(ST) #11300: snekku - Hi @~Jann Yap, stock list still empty after key many times SO? Not memorizes items, still need add item
- As we check and stimulate the issue The sales order taking list is still empty
- 11:00 AM Production Ticket(ST) #11300: snekku - Hi @~Jann Yap, stock list still empty after key many times SO? Not memorizes items, still need add item
- This is under testing phase
- 11:02 AM Production Ticket(ST) #11396 (Ticket Resolved): Hi @~Azhar13 Please assist as collection cannot approve due to invoice amt cannot 0, but those 0 is not yet pay
- 10:57 AM Production Ticket(ST) #11486 (Pending Client Verification): Snekku- Hi @Azhar13 @~shanyou 1 invoice disapper IN24/005186, please assist urgently as sales team unable do collection
- -- identify the
select * from customer where org_id = 'snekku' and customer_code = '5j005'
--5054BFE6BB454D439FCA... - 10:56 AM Production Ticket(ST) #11486 (Support In Progress): Snekku- Hi @Azhar13 @~shanyou 1 invoice disapper IN24/005186, please assist urgently as sales team unable do collection
- 10:55 AM Production Ticket(ST) #11486 (Ticket Resolved): Snekku- Hi @Azhar13 @~shanyou 1 invoice disapper IN24/005186, please assist urgently as sales team unable do collection
- !WhatsApp%20Image%202024-04-18%20at%2010.04.03_d62afd82.jpg!
- 09:52 AM Production Ticket(ST) #11485 (Escalated to Level 3): snekku - Hi morning, may I know why some of transaction not show cheque date ?
- SELECT *
FROM txn_mobile_collection_header th
INNER JOIN txn_mobile_collection_detail td ON th.col_id = td.col_id
... - 09:46 AM Production Ticket(ST) #11485 (Support In Progress): snekku - Hi morning, may I know why some of transaction not show cheque date ?
- 09:45 AM Production Ticket(ST) #11485 (Ticket Resolved): snekku - Hi morning, may I know why some of transaction not show cheque date ?
- !WhatsApp%20Image%202024-04-18%20at%2008.50.51_b9078d7d.jpg!
17/04/2024
- 06:42 PM Production Ticket(ST) #11300 (Ready for Verification): snekku - Hi @~Jann Yap, stock list still empty after key many times SO? Not memorizes items, still need add item
- 06:40 PM Production Ticket(ST) #11300 (Escalated to Level 3): snekku - Hi @~Jann Yap, stock list still empty after key many times SO? Not memorizes items, still need add item
- 06:39 PM Production Ticket(ST) #11300 (Support In Progress): snekku - Hi @~Jann Yap, stock list still empty after key many times SO? Not memorizes items, still need add item
- has to perform testing
- 09:37 AM Production Ticket(ST) #11300: snekku - Hi @~Jann Yap, stock list still empty after key many times SO? Not memorizes items, still need add item
- This one has to do testing on this where I have to do testing where I have to fresh download
- 06:15 PM Production Ticket(ST) #11474: SNEKKU - user MS6 take photo but no upload, now shown none photo need to upload
- the real issue is
he already made txn
in txn consist take photo
-- what have to ask the user
MAy we kno... - 05:31 PM Production Ticket(ST) #11474: SNEKKU - user MS6 take photo but no upload, now shown none photo need to upload
- - handover to azhar
- end shift - 10:29 AM Production Ticket(ST) #11474 (Support In Progress): SNEKKU - user MS6 take photo but no upload, now shown none photo need to upload
- 10:22 AM Production Ticket(ST) #11474 (Ticket Resolved): SNEKKU - user MS6 take photo but no upload, now shown none photo need to upload
- Hi @Rashdan Hussin user MS6 take photo but no upload, now shown none photo need to upload
- 04:32 PM Production Ticket(ST) #11476 (Ticket Resolved): Snekku- hi @~Jann Yap @~Ang Ming How CCMS1000002, CCMS1000003 approved, but not in mysoft, please assist, thanks
- 11:22 AM Production Ticket(ST) #11476 (Pending Client Verification): Snekku- hi @~Jann Yap @~Ang Ming How CCMS1000002, CCMS1000003 approved, but not in mysoft, please assist, thanks
- As I checked with shan you the batching process already done the process
- 10:57 AM Production Ticket(ST) #11476: Snekku- hi @~Jann Yap @~Ang Ming How CCMS1000002, CCMS1000003 approved, but not in mysoft, please assist, thanks
- Hi @~Leewei, these 2 collections not in mysoft due to the cheque no. length
CCMS1000002 - Alliance 011721(15/4)
CC... - 10:49 AM Production Ticket(ST) #11476 (Support In Progress): Snekku- hi @~Jann Yap @~Ang Ming How CCMS1000002, CCMS1000003 approved, but not in mysoft, please assist, thanks
- 10:47 AM Production Ticket(ST) #11476 (Ticket Resolved): Snekku- hi @~Jann Yap @~Ang Ming How CCMS1000002, CCMS1000003 approved, but not in mysoft, please assist, thanks
- 10:45 AM Production Ticket(ST) #11464 (Pending Client Verification): SNEKKU - help to call report for which customer not yet upload photo
- SELECT customer_code, customer_name,'Customer that did not upload photos' as Remark
FROM customer
WHERE org_id = ... - 10:42 AM Production Ticket(ST) #11464 (Support In Progress): SNEKKU - help to call report for which customer not yet upload photo
- 10:19 AM Production Ticket(ST) #11460 (Ticket Resolved): Snekku- Hi @Azhar13 How long will disapper if not upload photo?
- 10:17 AM Production Ticket(ST) #11460 (Support In Progress): Snekku- Hi @Azhar13 How long will disapper if not upload photo?
- 10:15 AM Production Ticket(ST) #11437 (Ticket Resolved): SNEKKU - Unable scroll up ya
- 09:57 AM Production Ticket(ST) #11454 (Ticket Resolved): Snekku- Hi @Azhar13 Why different? Should be 32.95
Also available in: Atom