Activity
From 02/07/2024 to 31/07/2024
30/07/2024
- 09:29 AM Production Ticket(ST) #12143 (Ticket Resolved): goldcrest- Hi please check, why is this showing mobile, what is happen underline?
- 09:28 AM Production Ticket(ST) #12143 (Pending Client Verification): goldcrest- Hi please check, why is this showing mobile, what is happen underline?
24/07/2024
- 03:59 PM Production Ticket(ST) #12289 (Ticket Resolved): Goldcrest- Hi please check, 302F/047 in mobile 2 same code
- 11:25 AM Production Ticket(ST) #12289: Goldcrest- Hi please check, 302F/047 in mobile 2 same code
- https://app.clickup.com/t/86epwwte0
- 10:55 AM Production Ticket(ST) #12289 (Support In Progress): Goldcrest- Hi please check, 302F/047 in mobile 2 same code
- 10:54 AM Production Ticket(ST) #12289 (Ticket Resolved): Goldcrest- Hi please check, 302F/047 in mobile 2 same code
- !WhatsApp%20Image%202024-07-23%20at%2017.01.11_7d765335.jpg!
- 02:58 PM Production Ticket(ST) #12259 (Ticket Resolved): Goldcrest- Hi please check, why 302P/323 have 2 a/c
- Hi @~Suzanne , as per our discussion, for the next master data update (customer & Route planning), please help to inf...
23/07/2024
- 04:13 PM Production Ticket(ST) #12143 (Escalated to Level 3): goldcrest- Hi please check, why is this showing mobile, what is happen underline?
- https://app.clickup.com/t/86epwq9ug
- 02:03 PM Production Ticket(ST) #12143: goldcrest- Hi please check, why is this showing mobile, what is happen underline?
select a.invoice_no,a.invoice_status as 'Invoice Status',a.invoice_balance,a.updated_date,ch.col_no,ch.status as 'c...- 09:21 AM Production Ticket(ST) #12143 (Support In Progress): goldcrest- Hi please check, why is this showing mobile, what is happen underline?
- Hi @Azhar , please do the workaround and perform testing in trial environment
- 03:37 PM Production Ticket(ST) #12259 (Pending Client Feedback): Goldcrest- Hi please check, why 302P/323 have 2 a/c
- select a.created_date as 'Create customer Date',so.order_no,a.created_by,a.customer_code,a.customer_code, a.updated_...
- 11:58 AM Production Ticket(ST) #12108 (Ticket Resolved): GOLDCREST - user JNL route plan got missing some acc
- 11:57 AM Production Ticket(ST) #12108 (Pending Client Verification): GOLDCREST - user JNL route plan got missing some acc
- Meiling: Remove the update on mst_route whenever there is update or insert. Users are advised to upload new route for...
- 11:28 AM Production Ticket(ST) #12049 (Ticket Resolved): Goldfresh - Hi pls check, why is the problem coming back?
- 11:27 AM Production Ticket(ST) #12049 (Verification In Progress): Goldfresh - Hi pls check, why is the problem coming back?
- https://app.clickup.com/t/86eptfp1k--> this ticket we found it internally, this ticket already resolved
as we check... - 11:15 AM Production Ticket(ST) #12038 (Ticket Resolved): GOLDCREST - user BRY do van goods request 1 times only, back end shown 3 items
- 11:15 AM Production Ticket(ST) #12038 (Pending Client Verification): GOLDCREST - user BRY do van goods request 1 times only, back end shown 3 items
- 11:13 AM Production Ticket(ST) #11901 (Ticket Resolved): GOLDCREST - MCJ 30/05/24 closing stocks different for 31/05/25 opening
- 11:12 AM Production Ticket(ST) #11901 (Pending Client Verification): GOLDCREST - MCJ 30/05/24 closing stocks different for 31/05/25 opening
22/07/2024
- 05:03 PM Production Ticket(ST) #12259: Goldcrest- Hi please check, why 302P/323 have 2 a/c
- Arif assisted on this escalation where the customer code has to be remain same instead of doing amendment on that exi...
- 03:43 PM Production Ticket(ST) #12259 (Support In Progress): Goldcrest- Hi please check, why 302P/323 have 2 a/c
- 02:47 PM Production Ticket(ST) #12259: Goldcrest- Hi please check, why 302P/323 have 2 a/c
- 302P/323 on April change code to 302A/205 bcoz change name and new owner
!WhatsApp%20Image%202024-07-22%20at%2...
19/07/2024
- 06:30 PM Production Ticket(ST) #12259: Goldcrest- Hi please check, why 302P/323 have 2 a/c
select c.created_date,c.created_by, c.updated_by,* from customer c where customer_code= '302P/323' order by c.creat...- 04:08 PM Production Ticket(ST) #12259 (Pending Client Feedback): Goldcrest- Hi please check, why 302P/323 have 2 a/c
- 04:08 PM Production Ticket(ST) #12259 (Support In Progress): Goldcrest- Hi please check, why 302P/323 have 2 a/c
- hi @~Suzanne as we check from our side , we found transactions for both customer outlets are made. Could you please ...
18/07/2024
- 05:31 PM Production Ticket(ST) #12259: Goldcrest- Hi please check, why 302P/323 have 2 a/c
- https://app.clickup.com/t/86epvjv4y
- 05:29 PM Production Ticket(ST) #12259 (Ticket Resolved): Goldcrest- Hi please check, why 302P/323 have 2 a/c
- !WhatsApp%20Image%202024-07-18%20at%2017.24.28_d33c321a.jpg!
!WhatsApp%20Image%202024-07-18%20at%2017.25.29_c2021182...
16/07/2024
- 05:29 PM Production Ticket(ST) #11901: GOLDCREST - MCJ 30/05/24 closing stocks different for 31/05/25 opening
- Testing Finding: Version 4.2.0-trail.2--> latest version
currently I was doing testing in latest trail environ... - 09:20 AM Production Ticket(ST) #11940 (Ticket Resolved): Hi pls check, why stock 250ml Boboi boy lychee negative?
- For this ticket, since the previous related issue has been fixed and we were unable to replicate the issue, we will p...
15/07/2024
- 03:12 PM Production Ticket(ST) #12049 (Ready for Verification): Goldfresh - Hi pls check, why is the problem coming back?
- testing data V4.14-Trial.0
Org_id : Goldcrest
User: MCJ
Invoice NO: INMCJ000034-240715
as on the tested t... - 02:52 PM Production Ticket(ST) #12147: GOLDCREST - why the EOD invoice sales amount no same?
- Currently in the trail environmnet
- 02:51 PM Production Ticket(ST) #12147: GOLDCREST - why the EOD invoice sales amount no same?
- Testing Finding In trail v4.1.4-Trial.0
Org_id= 'Goldcrest'
User: WWV
Product_code
'10-RCP-5'
250-BC01
... - 02:51 PM Production Ticket(ST) #11781: Goldcrest- hi, this 2 acc still got showing at salesman mobile
- Testing finding:
- Tested in trial v4.1.4-trial.0
- Perform testing by change the CN status to cancel
- Then do te... - 10:16 AM Production Ticket(ST) #12158 (Ticket Resolved): Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
12/07/2024
- 06:42 PM Production Ticket(ST) #12158: Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
- hi arif
This ticket need to follow up since then the ticket already closed. Today I al ready follow up with cust... - 03:05 PM Production Ticket(ST) #12158: Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
- !WhatsApp%20Image%202024-07-12%20at%2011.45.33_7da9480a.jpg!
Customer was claimed the cancelled invoice appears ... - 09:21 AM Production Ticket(ST) #12158: Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
- already asked to customer either these collection are valid or not since these collection is in pending status, Hence...
- 03:34 PM Production Ticket(ST) #11940 (Pending Client Verification): Hi pls check, why stock 250ml Boboi boy lychee negative?
- https://app.clickup.com/t/9018039480/TK-708
- 10:24 AM Production Ticket(ST) #11940 (Escalated to Level 3): Hi pls check, why stock 250ml Boboi boy lychee negative?
- https://app.clickup.com/t/9018039480/TK-708
- 03:03 PM Production Ticket(ST) #12143: goldcrest- Hi please check, why is this showing mobile, what is happen underline?
- Technical team Reply based on the click up : Temporary workaround: patch the data and mobile to redownload, Check if...
- 09:20 AM Production Ticket(ST) #12143: goldcrest- Hi please check, why is this showing mobile, what is happen underline?
- already asked to customer either these collection are valid or not since these collection is in pending status, Hence...
- 12:30 PM Production Ticket(ST) #12038: GOLDCREST - user BRY do van goods request 1 times only, back end shown 3 items
- --> done testing
User: JNM
assigned to all brannch
https://www.datanory.com.my:8080/DMS_EcoSystem_TRIAL/Mem... - 10:49 AM Production Ticket(ST) #12040 (Ticket Resolved): Goldcrest- Hi pls check, inmcj000299-240517 already cancel, but mobile showing
10/07/2024
- 02:35 PM Production Ticket(ST) #12016 (Ticket Resolved): Goldcrest- Hi pls check, this is MCJ route planning but WWX showing in MCJ route plan
- 02:26 PM Production Ticket(ST) #12049 (Escalated to Level 3): Goldfresh - Hi pls check, why is the problem coming back?
- https://app.clickup.com/t/86eptfwzx
Goldcrest has raised an escalation regarding an incorrect calculation in the w... - 08:07 AM Production Ticket(ST) #12143: goldcrest- Hi please check, why is this showing mobile, what is happen underline?
- Azhar to follow up with Shan You
- 08:05 AM Production Ticket(ST) #12158 (Pending Client Verification): Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
- hi @~Suzanne , the collection and invoices are already disappeared please and check and verify and let us know if t...
09/07/2024
- 05:48 PM Production Ticket(ST) #11901 (Escalated to Level 3): GOLDCREST - MCJ 30/05/24 closing stocks different for 31/05/25 opening
- 11:45 AM Production Ticket(ST) #12158 (Pending Client Feedback): Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
- [11:44 am, 09/07/2024] Arif Ibrahim: Hi Charlene
[11:46 am, 09/07/2024] Arif Ibrahim: regarding to this issue, upon ... - 09:32 AM Production Ticket(ST) #12127 (Ticket Resolved): Goldcrest-Hi, can help to check why route summary for BRY shown no data to display?
- 09:24 AM Production Ticket(ST) #12132 (Ticket Resolved): Goldcrest- Hi please check
06/07/2024
- 03:39 PM Production Ticket(ST) #12143 (Escalated to Level 3): goldcrest- Hi please check, why is this showing mobile, what is happen underline?
- https://app.clickup.com/t/86eprj3pv
IN/KL/2309/018
as checked, this is old invoice (inv date: 2023-09-13 00:00:... - 11:23 AM Production Ticket(ST) #12158: Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
- hi @Mcc Jann / Afiq , based on checking this SO/inv is created from our support phone on 30 January 2024 (user WWV ha...
05/07/2024
- 06:09 PM Production Ticket(ST) #12143: goldcrest- Hi please check, why is this showing mobile, what is happen underline?
--IN/KL/2309/018--
-- customer
select * from customer where customer_code like'%305a/005%'
-- customer to user r...- 05:29 PM Production Ticket(ST) #12158 (Support In Progress): Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
- 05:28 PM Production Ticket(ST) #12158: Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
- cancelled invoice
--> INWWV000001-231213
-->INWWV000002-231214
-->INWWV000003-231214
-- DELETED INVOICE (acco... - 01:04 PM Production Ticket(ST) #12158: Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
- i Have attached the script to retreive the collection and invoice for WWV user
- 01:03 PM Production Ticket(ST) #12158 (Pending Client Feedback): Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
- hi arif Already attached the missing invoice and collection in the collection here.
have to wait verification vfrom ... - 12:59 PM Production Ticket(ST) #12158 (Support In Progress): Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
- 02:25 PM Production Ticket(ST) #11882 (Ticket Resolved): GOLDCREST - Hi pls check, double inv no in mobile
- 01:09 PM Production Ticket(ST) #12150 (Ticket Resolved): Goldcrest- Hi, collection for 301U/008 didn't reflect to datanory and autocount
- 01:07 PM Production Ticket(ST) #12150 (Support In Progress): Goldcrest- Hi, collection for 301U/008 didn't reflect to datanory and autocount
04/07/2024
- 06:02 PM Production Ticket(ST) #12132 (Pending Client Verification): Goldcrest- Hi please check
- 03:17 PM Production Ticket(ST) #12158: Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
- to do:
1) list down the txn not belong to user
2) check these transaction status
3) confirm with custom... - 01:50 PM Production Ticket(ST) #12158: Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
Invoice-INWWV000005-240130 This invoice was not at autocount and but in datanory side the syncdate was null this is...- 12:11 PM Production Ticket(ST) #12158 (Ticket Resolved): Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
- Hi, pls check, WWV started use mobile app in 18/06/2024, salesman issue invoice and collection no start to INWWV00000...
- 01:53 PM Production Ticket(ST) #12143 (Support In Progress): goldcrest- Hi please check, why is this showing mobile, what is happen underline?
- Hi, pls check, WWX started use mobile app in Feb 2024, how come this invoice and CN in mobile app? This issue showing...
- 12:19 PM Production Ticket(ST) #12147 (Escalated to Level 3): GOLDCREST - why the EOD invoice sales amount no same?
- select invoice_status, * from txn_invoice_history_header where created_by = '3285f21092ff4c4aa4b8cac31c1fcdbc' and in...
- 12:16 PM Production Ticket(ST) #12147 (Support In Progress): GOLDCREST - why the EOD invoice sales amount no same?
03/07/2024
- 06:19 PM Production Ticket(ST) #12150: Goldcrest- Hi, collection for 301U/008 didn't reflect to datanory and autocount
- select * from integration_error_log where process_id= 'a165b581-ec73-40da-b61e-aeaff34d4c9d'
select * from di_mobi... - 12:12 PM Production Ticket(ST) #12150 (Ticket Resolved): Goldcrest- Hi, collection for 301U/008 didn't reflect to datanory and autocount
- !WhatsApp%20Image%202024-07-03%20at%2010.21.32_6b4fa914.jpg!
- 02:24 PM Production Ticket(ST) #12132: Goldcrest- Hi please check
- this salesman created new customer with different customer code --> he do the transaction and upload --> in the datab...
- 09:59 AM Production Ticket(ST) #12132: Goldcrest- Hi please check
- select * from member where member_id= '2c9e40b5f5904775b71192b8fd8b71ad'--mcj
select * from member where member_id= ... - 12:22 PM Production Ticket(ST) #12143 (Pending Client Feedback): goldcrest- Hi please check, why is this showing mobile, what is happen underline?
- Already asked the customer What is the main concern regarding this escalation.
Waiting to customer to give feedback
- 12:21 PM Production Ticket(ST) #12143 (Support In Progress): goldcrest- Hi please check, why is this showing mobile, what is happen underline?
- 11:19 AM Production Ticket(ST) #12143: goldcrest- Hi please check, why is this showing mobile, what is happen underline?
- !WhatsApp%20Image%202024-07-02%20at%2009.19.06_29016617.jpg!
- 11:01 AM Production Ticket(ST) #12147: GOLDCREST - why the EOD invoice sales amount no same?
- !WhatsApp%20Image%202024-07-02%20at%2016.00.19_da21ebb9.jpg!
- 09:18 AM Production Ticket(ST) #12127 (Pending Client Verification): Goldcrest-Hi, can help to check why route summary for BRY shown no data to display?
02/07/2024
- 07:49 AM Production Ticket(ST) #11901 (Support In Progress): GOLDCREST - MCJ 30/05/24 closing stocks different for 31/05/25 opening
- Rashdan to perform simulation, see whether can approve van receive 2 times or not (try to double click or etc)
- 07:42 AM Production Ticket(ST) #11940: Hi pls check, why stock 250ml Boboi boy lychee negative?
- Hi Azhar, as discussed yesterday, please perform simulation for this issue with duplicate invoice scenario.
- 10:39 AM Production Ticket(ST) #11940 (Support In Progress): Hi pls check, why stock 250ml Boboi boy lychee negative?
- 06:36 PM Production Ticket(ST) #12132 (Support In Progress): Goldcrest- Hi please check
- 03:52 PM Production Ticket(ST) #12132: Goldcrest- Hi please check
- As I checked in the DMS database and Mobile database there are 15 transaction that is made on 28 of june. We notice t...
- 06:34 PM Production Ticket(ST) #12147 (Ticket Resolved): GOLDCREST - why the EOD invoice sales amount no same?
- 06:14 PM Production Ticket(ST) #12016 (Pending Client Verification): Goldcrest- Hi pls check, this is MCJ route planning but WWX showing in MCJ route plan
- As I check with technical team this is due to technical issue
- 06:04 PM Production Ticket(ST) #12117 (Ticket Resolved): GOLDCREST - update tel no last week, until now didn't reflect to datanory
- 04:55 PM Production Ticket(ST) #12117 (Pending Client Verification): GOLDCREST - update tel no last week, until now didn't reflect to datanory
- Shanyou: Hi team, this issue has been fixed and deployed to production. Integration will now correctly update telepho...
- 06:04 PM Production Ticket(ST) #12130 (Ticket Resolved): GOLDCREST - invoice didn't reflect to autocount INWWX001635, 1647, 1648
- 02:57 PM Production Ticket(ST) #12130 (Pending Client Verification): GOLDCREST - invoice didn't reflect to autocount INWWX001635, 1647, 1648
- !ce9588ea-d81d-4021-bf64-c234f4983925.jpg!
- 02:54 PM Production Ticket(ST) #12130 (Support In Progress): GOLDCREST - invoice didn't reflect to autocount INWWX001635, 1647, 1648
- 05:39 PM Production Ticket(ST) #12131 (Ticket Resolved): Goldcrest-Hi please check WWV 27/06/24 collection didn't reflect to autocount CCWWV000125-240627
- 05:37 PM Production Ticket(ST) #12131 (Support In Progress): Goldcrest-Hi please check WWV 27/06/24 collection didn't reflect to autocount CCWWV000125-240627
- 04:02 PM Production Ticket(ST) #12131: Goldcrest-Hi please check WWV 27/06/24 collection didn't reflect to autocount CCWWV000125-240627
- select sync_date,created_date,updated_by,* from txn_mobile_collection_header where col_no= 'CCWWV000125-240627'
se... - 04:05 PM Production Ticket(ST) #12143 (Ticket Resolved): goldcrest- Hi please check, why is this showing mobile, what is happen underline?
- !WhatsApp%20Image%202024-07-02%20at%2009.18.56_6943260c.jpg!
!WhatsApp%20Image%202024-07-02%20at%2009.18.56_b07bb11d... - 03:56 PM Production Ticket(ST) #12049 (Pending Client Verification): Goldfresh - Hi pls check, why is the problem coming back?
- 02:01 PM Production Ticket(ST) #12040 (Pending Client Verification): Goldcrest- Hi pls check, inmcj000299-240517 already cancel, but mobile showing
- 11:27 AM Production Ticket(ST) #12008 (Ticket Resolved): GOLDCREST - Hi Azhar pls check for me, why different
- 11:26 AM Production Ticket(ST) #12008 (Support In Progress): GOLDCREST - Hi Azhar pls check for me, why different
- 10:01 AM Production Ticket(ST) #12127 (Escalated to Level 3): Goldcrest-Hi, can help to check why route summary for BRY shown no data to display?
- 10:00 AM Production Ticket(ST) #12127 (Support In Progress): Goldcrest-Hi, can help to check why route summary for BRY shown no data to display?
- 09:59 AM Production Ticket(ST) #12127: Goldcrest-Hi, can help to check why route summary for BRY shown no data to display?
- https://app.clickup.com/t/9018039480/TK-606
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