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From 09/06/2024 to 08/07/2024

06/07/2024

03:39 PM Production Ticket(ST) #12143 (Escalated to Level 3): goldcrest- Hi please check, why is this showing mobile, what is happen underline?
https://app.clickup.com/t/86eprj3pv
IN/KL/2309/018
as checked, this is old invoice (inv date: 2023-09-13 00:00:...
Muhammad Arif
11:23 AM Production Ticket(ST) #12158: Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
hi @Mcc Jann / Afiq , based on checking this SO/inv is created from our support phone on 30 January 2024 (user WWV ha... Muhammad Arif

05/07/2024

06:09 PM Production Ticket(ST) #12143: goldcrest- Hi please check, why is this showing mobile, what is happen underline?

--IN/KL/2309/018--
-- customer
select * from customer where customer_code like'%305a/005%'
-- customer to user r...
Muhammed Azhar Mohamed Maideen
05:29 PM Production Ticket(ST) #12158 (Support In Progress): Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
Muhammed Azhar Mohamed Maideen
05:28 PM Production Ticket(ST) #12158: Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
cancelled invoice
--> INWWV000001-231213
-->INWWV000002-231214
-->INWWV000003-231214
-- DELETED INVOICE (acco...
Muhammed Azhar Mohamed Maideen
01:04 PM Production Ticket(ST) #12158: Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
i Have attached the script to retreive the collection and invoice for WWV user Muhammed Azhar Mohamed Maideen
01:03 PM Production Ticket(ST) #12158 (Pending Client Feedback): Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
hi arif Already attached the missing invoice and collection in the collection here.
have to wait verification vfrom ...
Muhammed Azhar Mohamed Maideen
12:59 PM Production Ticket(ST) #12158 (Support In Progress): Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
Muhammed Azhar Mohamed Maideen
02:25 PM Production Ticket(ST) #11882 (Ticket Resolved): GOLDCREST - Hi pls check, double inv no in mobile
Muhammed Azhar Mohamed Maideen
01:09 PM Production Ticket(ST) #12150 (Ticket Resolved): Goldcrest- Hi, collection for 301U/008 didn't reflect to datanory and autocount
Muhammed Azhar Mohamed Maideen
01:07 PM Production Ticket(ST) #12150 (Support In Progress): Goldcrest- Hi, collection for 301U/008 didn't reflect to datanory and autocount
Muhammed Azhar Mohamed Maideen

04/07/2024

06:02 PM Production Ticket(ST) #12132 (Pending Client Verification): Goldcrest- Hi please check
Muhammed Azhar Mohamed Maideen
03:17 PM Production Ticket(ST) #12158: Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
to do:
1) list down the txn not belong to user
2) check these transaction status
3) confirm with custom...
Muhammed Azhar Mohamed Maideen
01:50 PM Production Ticket(ST) #12158: Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today

Invoice-INWWV000005-240130 This invoice was not at autocount and but in datanory side the syncdate was null this is...
Muhammed Azhar Mohamed Maideen
12:11 PM Production Ticket(ST) #12158 (Ticket Resolved): Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
Hi, pls check, WWV started use mobile app in 18/06/2024, salesman issue invoice and collection no start to INWWV00000... Muhammed Azhar Mohamed Maideen
01:53 PM Production Ticket(ST) #12143 (Support In Progress): goldcrest- Hi please check, why is this showing mobile, what is happen underline?
Hi, pls check, WWX started use mobile app in Feb 2024, how come this invoice and CN in mobile app? This issue showing... Muhammed Azhar Mohamed Maideen
12:19 PM Production Ticket(ST) #12147 (Escalated to Level 3): GOLDCREST - why the EOD invoice sales amount no same?
select invoice_status, * from txn_invoice_history_header where created_by = '3285f21092ff4c4aa4b8cac31c1fcdbc' and in... Rashdan Hussin
12:16 PM Production Ticket(ST) #12147 (Support In Progress): GOLDCREST - why the EOD invoice sales amount no same?
Rashdan Hussin

03/07/2024

06:19 PM Production Ticket(ST) #12150: Goldcrest- Hi, collection for 301U/008 didn't reflect to datanory and autocount
select * from integration_error_log where process_id= 'a165b581-ec73-40da-b61e-aeaff34d4c9d'
select * from di_mobi...
Muhammed Azhar Mohamed Maideen
12:12 PM Production Ticket(ST) #12150 (Ticket Resolved): Goldcrest- Hi, collection for 301U/008 didn't reflect to datanory and autocount
!WhatsApp%20Image%202024-07-03%20at%2010.21.32_6b4fa914.jpg!
Muhammed Azhar Mohamed Maideen
02:24 PM Production Ticket(ST) #12132: Goldcrest- Hi please check
this salesman created new customer with different customer code --> he do the transaction and upload --> in the datab... Muhammed Azhar Mohamed Maideen
09:59 AM Production Ticket(ST) #12132: Goldcrest- Hi please check
select * from member where member_id= '2c9e40b5f5904775b71192b8fd8b71ad'--mcj
select * from member where member_id= ...
Muhammed Azhar Mohamed Maideen
12:22 PM Production Ticket(ST) #12143 (Pending Client Feedback): goldcrest- Hi please check, why is this showing mobile, what is happen underline?
Already asked the customer What is the main concern regarding this escalation.
Waiting to customer to give feedback
Muhammed Azhar Mohamed Maideen
12:21 PM Production Ticket(ST) #12143 (Support In Progress): goldcrest- Hi please check, why is this showing mobile, what is happen underline?
Muhammed Azhar Mohamed Maideen
11:19 AM Production Ticket(ST) #12143: goldcrest- Hi please check, why is this showing mobile, what is happen underline?
!WhatsApp%20Image%202024-07-02%20at%2009.19.06_29016617.jpg!
Muhammed Azhar Mohamed Maideen
11:01 AM Production Ticket(ST) #12147: GOLDCREST - why the EOD invoice sales amount no same?
!WhatsApp%20Image%202024-07-02%20at%2016.00.19_da21ebb9.jpg!
Muhammed Azhar Mohamed Maideen
09:18 AM Production Ticket(ST) #12127 (Pending Client Verification): Goldcrest-Hi, can help to check why route summary for BRY shown no data to display?
Muhammed Azhar Mohamed Maideen

02/07/2024

07:49 AM Production Ticket(ST) #11901 (Support In Progress): GOLDCREST - MCJ 30/05/24 closing stocks different for 31/05/25 opening
Rashdan to perform simulation, see whether can approve van receive 2 times or not (try to double click or etc) Muhammad Arif
07:42 AM Production Ticket(ST) #11940: Hi pls check, why stock 250ml Boboi boy lychee negative?
Hi Azhar, as discussed yesterday, please perform simulation for this issue with duplicate invoice scenario. Muhammad Arif
10:39 AM Production Ticket(ST) #11940 (Support In Progress): Hi pls check, why stock 250ml Boboi boy lychee negative?
Muhammad Arif
06:36 PM Production Ticket(ST) #12132 (Support In Progress): Goldcrest- Hi please check
Muhammed Azhar Mohamed Maideen
03:52 PM Production Ticket(ST) #12132: Goldcrest- Hi please check
As I checked in the DMS database and Mobile database there are 15 transaction that is made on 28 of june. We notice t... Muhammed Azhar Mohamed Maideen
06:34 PM Production Ticket(ST) #12147 (Ticket Resolved): GOLDCREST - why the EOD invoice sales amount no same?
Muhammed Azhar Mohamed Maideen
06:14 PM Production Ticket(ST) #12016 (Pending Client Verification): Goldcrest- Hi pls check, this is MCJ route planning but WWX showing in MCJ route plan
As I check with technical team this is due to technical issue
Muhammed Azhar Mohamed Maideen
06:04 PM Production Ticket(ST) #12117 (Ticket Resolved): GOLDCREST - update tel no last week, until now didn't reflect to datanory
Rashdan Hussin
04:55 PM Production Ticket(ST) #12117 (Pending Client Verification): GOLDCREST - update tel no last week, until now didn't reflect to datanory
Shanyou: Hi team, this issue has been fixed and deployed to production. Integration will now correctly update telepho... Rashdan Hussin
06:04 PM Production Ticket(ST) #12130 (Ticket Resolved): GOLDCREST - invoice didn't reflect to autocount INWWX001635, 1647, 1648
Rashdan Hussin
02:57 PM Production Ticket(ST) #12130 (Pending Client Verification): GOLDCREST - invoice didn't reflect to autocount INWWX001635, 1647, 1648
!ce9588ea-d81d-4021-bf64-c234f4983925.jpg!
Rashdan Hussin
02:54 PM Production Ticket(ST) #12130 (Support In Progress): GOLDCREST - invoice didn't reflect to autocount INWWX001635, 1647, 1648
Rashdan Hussin
05:39 PM Production Ticket(ST) #12131 (Ticket Resolved): Goldcrest-Hi please check WWV 27/06/24 collection didn't reflect to autocount CCWWV000125-240627
Muhammed Azhar Mohamed Maideen
05:37 PM Production Ticket(ST) #12131 (Support In Progress): Goldcrest-Hi please check WWV 27/06/24 collection didn't reflect to autocount CCWWV000125-240627
Muhammed Azhar Mohamed Maideen
04:02 PM Production Ticket(ST) #12131: Goldcrest-Hi please check WWV 27/06/24 collection didn't reflect to autocount CCWWV000125-240627
select sync_date,created_date,updated_by,* from txn_mobile_collection_header where col_no= 'CCWWV000125-240627'
se...
Muhammed Azhar Mohamed Maideen
04:05 PM Production Ticket(ST) #12143 (Ticket Resolved): goldcrest- Hi please check, why is this showing mobile, what is happen underline?
!WhatsApp%20Image%202024-07-02%20at%2009.18.56_6943260c.jpg!
!WhatsApp%20Image%202024-07-02%20at%2009.18.56_b07bb11d...
Muhammed Azhar Mohamed Maideen
03:56 PM Production Ticket(ST) #12049 (Pending Client Verification): Goldfresh - Hi pls check, why is the problem coming back?
Muhammed Azhar Mohamed Maideen
02:01 PM Production Ticket(ST) #12040 (Pending Client Verification): Goldcrest- Hi pls check, inmcj000299-240517 already cancel, but mobile showing
Muhammed Azhar Mohamed Maideen
11:27 AM Production Ticket(ST) #12008 (Ticket Resolved): GOLDCREST - Hi Azhar pls check for me, why different
Muhammed Azhar Mohamed Maideen
11:26 AM Production Ticket(ST) #12008 (Support In Progress): GOLDCREST - Hi Azhar pls check for me, why different
Muhammed Azhar Mohamed Maideen
10:01 AM Production Ticket(ST) #12127 (Escalated to Level 3): Goldcrest-Hi, can help to check why route summary for BRY shown no data to display?
Muhammed Azhar Mohamed Maideen
10:00 AM Production Ticket(ST) #12127 (Support In Progress): Goldcrest-Hi, can help to check why route summary for BRY shown no data to display?
Muhammed Azhar Mohamed Maideen
09:59 AM Production Ticket(ST) #12127: Goldcrest-Hi, can help to check why route summary for BRY shown no data to display?
https://app.clickup.com/t/9018039480/TK-606 Muhammed Azhar Mohamed Maideen

01/07/2024

03:16 PM Production Ticket(ST) #12132 (Ticket Resolved): Goldcrest- Hi please check
Muhammed Azhar Mohamed Maideen
03:09 PM Production Ticket(ST) #12131 (Ticket Resolved): Goldcrest-Hi please check WWV 27/06/24 collection didn't reflect to autocount CCWWV000125-240627
!WhatsApp%20Image%202024-07-01%20at%2014.38.40_dbd21e27.jpg!
Muhammed Azhar Mohamed Maideen
12:01 PM Production Ticket(ST) #12130 (Ticket Resolved): GOLDCREST - invoice didn't reflect to autocount INWWX001635, 1647, 1648
!WhatsApp%20Image%202024-07-01%20at%2011.44.54_cb631355.jpg!
Muhammed Azhar Mohamed Maideen
10:24 AM Production Ticket(ST) #12127 (Ticket Resolved): Goldcrest-Hi, can help to check why route summary for BRY shown no data to display?
!WhatsApp%20Image%202024-07-01%20at%2009.36.33_a99763d0.jpg!
Muhammed Azhar Mohamed Maideen
10:15 AM Production Ticket(ST) #11882 (Pending Client Verification): GOLDCREST - Hi pls check, double inv no in mobile
Muhammed Azhar Mohamed Maideen
09:19 AM Production Ticket(ST) #12113 (Escalated to Level 3): Salesman Activity Report - Non Applicable?
Shu Ern Datanory Team: we targeted a full deployment on mid of July
Muhammad Arif

30/06/2024

02:36 PM Production Ticket(ST) #12108: GOLDCREST - user JNL route plan got missing some acc
Finding:
- Tested in trial
- When user update any customer detail, it will change that customer route salesman
- E...
Rashdan Hussin
01:15 PM Production Ticket(ST) #12038: GOLDCREST - user BRY do van goods request 1 times only, back end shown 3 items
Finding:
- Tested in trial v4.1.4-trial.0
- Upon testing, the request transaction already show 1 time only in appro...
Rashdan Hussin

29/06/2024

04:15 PM Production Ticket(ST) #12111 (Ticket Resolved): GOLDCREST - Already done but showing pending
Rashdan Hussin
04:14 PM Production Ticket(ST) #12111 (Pending Client Verification): GOLDCREST - Already done but showing pending
Rashdan Hussin
09:58 AM Production Ticket(ST) #12117 (Escalated to Level 3): GOLDCREST - update tel no last week, until now didn't reflect to datanory
Rashdan Hussin
09:56 AM Production Ticket(ST) #12117 (Support In Progress): GOLDCREST - update tel no last week, until now didn't reflect to datanory
Rashdan Hussin

28/06/2024

04:22 PM Production Ticket(ST) #12117 (Ticket Resolved): GOLDCREST - update tel no last week, until now didn't reflect to datanory
hi azhar, this acc i update tel no last week, until now didn't reflect to datanory
!b947d4d4-ee81-47a1-8aa9-1d2665...
Rashdan Hussin
12:40 PM Production Ticket(ST) #12113 (Support In Progress): Salesman Activity Report - Non Applicable?
Muhammad Arif
12:39 PM Production Ticket(ST) #12113 (Escalated to Level 3): Salesman Activity Report - Non Applicable?
!a1a8ccc8-462b-45a9-8c85-d3d519eba1f3.jpg!
Muhammad Arif
11:08 AM Production Ticket(ST) #12108 (Escalated to Level 3): GOLDCREST - user JNL route plan got missing some acc
Rashdan Hussin
10:52 AM Production Ticket(ST) #12111 (Escalated to Level 3): GOLDCREST - Already done but showing pending
Rashdan Hussin
10:49 AM Production Ticket(ST) #12111 (Support In Progress): GOLDCREST - Already done but showing pending
Rashdan Hussin
10:49 AM Production Ticket(ST) #12111 (Ticket Resolved): GOLDCREST - Already done but showing pending
Hi pls check, what happen? Already done but showing pending?
!c1695968-4532-403e-a8e8-11c7a29e7c88.jpg!
!94708e7d...
Rashdan Hussin

27/06/2024

06:48 PM Production Ticket(ST) #12108 (Support In Progress): GOLDCREST - user JNL route plan got missing some acc
Rashdan Hussin
11:33 AM Production Ticket(ST) #12108 (Ticket Resolved): GOLDCREST - user JNL route plan got missing some acc
may i know why after update customer branch code user JNL route plan got missing some acc?
!e70a696a-ce9e-4198-aaf...
Rashdan Hussin

26/06/2024

02:21 PM Production Ticket(ST) #12101 (Ticket Resolved): GOLDCREST - help to add the customer branch code
[14:11, 26/06/2024] Rashdan Hussin: Based on my developer feedback, customer branch will follow the salesman branch
...
Rashdan Hussin
11:22 AM Production Ticket(ST) #12101 (Pending Client Verification): GOLDCREST - help to add the customer branch code
Rashdan Hussin
11:20 AM Production Ticket(ST) #12101 (Support In Progress): GOLDCREST - help to add the customer branch code
select * from #TempTable --1301
select * from customer where org_id = 'GOLDCREST' order by updated_date desc --3835
...
Rashdan Hussin
11:17 AM Production Ticket(ST) #12101 (Ticket Resolved): GOLDCREST - help to add the customer branch code
hi, can help to add the customer branch code?
!cd8998f9-b434-4a68-9d85-33f31f013afa.jpg!
Rashdan Hussin
11:24 AM Production Ticket(ST) #11956 (Ticket Resolved): GOLDCREST - collection 301U/012 didn't reflect to autocount
Muhammed Azhar Mohamed Maideen
11:14 AM Production Ticket(ST) #12031 (Ticket Resolved): GOLDCREST - Hi pls check, Salesman issue goods return, wh is CN added instead of deducted? And Sales activity report is showing is collection?
Rashdan Hussin
09:44 AM Production Ticket(ST) #12051 (Ticket Resolved): Goldcrest- Morning, why user JNL yesterday ady key in the collection but the unpaid columm still showing outstanding? this collection didn't reflect to salesman activity report and autocount
Muhammed Azhar Mohamed Maideen

25/06/2024

06:38 PM Production Ticket(ST) #12032 (Ticket Resolved): Hi, this acc got outstanding again
Muhammad Arif
06:32 PM Production Ticket(ST) #12023 (Ticket Resolved): Goldcrest- hi, can help to check why user BRY want request stock the warehouse got JNL & JNM only? don't have BRY
Muhammad Arif
06:31 PM Production Ticket(ST) #12031: GOLDCREST - Hi pls check, Salesman issue goods return, wh is CN added instead of deducted? And Sales activity report is showing is collection?
follow up Muhammad Arif
05:51 PM Production Ticket(ST) #12051 (Pending Client Verification): Goldcrest- Morning, why user JNL yesterday ady key in the collection but the unpaid columm still showing outstanding? this collection didn't reflect to salesman activity report and autocount
Hi Azhar, please verify with customer. the collection already reflected into Datanory.
The root cause is one of the...
Muhammad Arif

24/06/2024

02:29 PM Production Ticket(ST) #12049 (Escalated to Level 3): Goldfresh - Hi pls check, why is the problem coming back?
https://app.clickup.com/t/86epmxktf Muhammed Azhar Mohamed Maideen

21/06/2024

03:35 PM Production Ticket(ST) #12051: Goldcrest- Morning, why user JNL yesterday ady key in the collection but the unpaid columm still showing outstanding? this collection didn't reflect to salesman activity report and autocount
HI arif I have been attached the SP script to further check
As I mentioned the collection has been stucked in the...
Muhammed Azhar Mohamed Maideen
03:18 PM Production Ticket(ST) #12053 (Ticket Resolved): GOLDCREST - salesman BRY do van good request by there is nothing shown up in datanory for use to do approval
Rashdan Hussin
03:15 PM Production Ticket(ST) #12053 (Support In Progress): GOLDCREST - salesman BRY do van good request by there is nothing shown up in datanory for use to do approval
Rashdan Hussin
12:49 PM Production Ticket(ST) #12049: Goldfresh - Hi pls check, why is the problem coming back?
!WhatsApp%20Image%202024-06-19%20at%2017.16.03_95190cca.jpg!
As I checked for this particular invoice there is 5 ite...
Muhammed Azhar Mohamed Maideen

20/06/2024

07:05 PM Production Ticket(ST) #12038 (Escalated to Level 3): GOLDCREST - user BRY do van goods request 1 times only, back end shown 3 items
Rashdan Hussin
07:02 PM Production Ticket(ST) #12038 (Support In Progress): GOLDCREST - user BRY do van goods request 1 times only, back end shown 3 items
select * from txn_mobile_van_goods_request_header where van_goods_request_no = 'VQBRY000002-240618'
select b.van_g...
Rashdan Hussin
05:54 PM Production Ticket(ST) #11882 (Escalated to Level 3): GOLDCREST - Hi pls check, double inv no in mobile

we were able to replicate the issue in a trial.
User: WWX
Customer Code: 302E009 - EXPRESS ...
Muhammed Azhar Mohamed Maideen
02:40 PM Production Ticket(ST) #12053 (Ticket Resolved): GOLDCREST - salesman BRY do van good request by there is nothing shown up in datanory for use to do approval
1. we want generate a new user, new line, new branch, new warehouse, which under code BRY
Muhammed Azhar Mohamed Maideen
11:50 AM Production Ticket(ST) #12051 (Support In Progress): Goldcrest- Morning, why user JNL yesterday ady key in the collection but the unpaid columm still showing outstanding? this collection didn't reflect to salesman activity report and autocount
select * from txn_invoice_history_header where invoice_no= 'INJNL002193-240619'
select * from txn_mobile_collec...
Muhammed Azhar Mohamed Maideen
11:49 AM Production Ticket(ST) #12051 (Ticket Resolved): Goldcrest- Morning, why user JNL yesterday ady key in the collection but the unpaid columm still showing outstanding? this collection didn't reflect to salesman activity report and autocount
!WhatsApp%20Image%202024-06-20%20at%2010.32.34_1f993b60.jpg!
Muhammed Azhar Mohamed Maideen

19/06/2024

05:14 PM Production Ticket(ST) #12049: Goldfresh - Hi pls check, why is the problem coming back?
as we check from our side we notice that there are 5 items,
we we have run the SP on this particular invoice INMCJ00...
Muhammed Azhar Mohamed Maideen
05:01 PM Production Ticket(ST) #12049 (Support In Progress): Goldfresh - Hi pls check, why is the problem coming back?
Muhammed Azhar Mohamed Maideen
02:28 PM Production Ticket(ST) #12049 (Ticket Resolved): Goldfresh - Hi pls check, why is the problem coming back?
!WhatsApp%20Image%202024-06-19%20at%2010.20.15_7e71ddeb.jpg!
Muhammed Azhar Mohamed Maideen

18/06/2024

06:17 PM Production Ticket(ST) #12040 (Escalated to Level 3): Goldcrest- Hi pls check, inmcj000299-240517 already cancel, but mobile showing
https://app.clickup.com/t/86epkzxqr Muhammed Azhar Mohamed Maideen
06:15 PM Production Ticket(ST) #12040 (Support In Progress): Goldcrest- Hi pls check, inmcj000299-240517 already cancel, but mobile showing
Muhammed Azhar Mohamed Maideen
02:11 PM Production Ticket(ST) #12040 (Ticket Resolved): Goldcrest- Hi pls check, inmcj000299-240517 already cancel, but mobile showing
!WhatsApp%20Image%202024-06-18%20at%2013.48.47_a34c59f8.jpg!
!WhatsApp%20Image%202024-06-18%20at%2013.49.30_5f3ff2cd...
Muhammed Azhar Mohamed Maideen
03:23 PM Production Ticket(ST) #12038: GOLDCREST - user BRY do van goods request 1 times only, back end shown 3 items
exec sp_executesql N' exec web_spTxnMobileVanGoodsRequestApprovalMasterDataRetriveList @member_id,@org_id,@hdr_id, @t... Muhammed Azhar Mohamed Maideen
11:54 AM Production Ticket(ST) #12038 (Ticket Resolved): GOLDCREST - user BRY do van goods request 1 times only, back end shown 3 items
!WhatsApp%20Image%202024-06-18%20at%2010.22.15_43576f1b.jpg!
Muhammed Azhar Mohamed Maideen
11:26 AM Production Ticket(ST) #11954 (Ticket Resolved): GOLDCREST - mobile didn't show this inwwx000798-230412
Rashdan Hussin
09:21 AM Production Ticket(ST) #12016: Goldcrest- Hi pls check, this is MCJ route planning but WWX showing in MCJ route plan
ClickUp Status: in trail Muhammed Azhar Mohamed Maideen
09:20 AM Production Ticket(ST) #12008: GOLDCREST - Hi Azhar pls check for me, why different
ClickUp Status: In Progress Muhammed Azhar Mohamed Maideen

15/06/2024

11:10 PM Production Ticket(ST) #11781: Goldcrest- hi, this 2 acc still got showing at salesman mobile
- Clickup status: Test Rashdan Hussin
03:28 PM Production Ticket(ST) #12032 (Pending Client Feedback): Hi, this acc got outstanding again
Hi @~Goldcrest Hotline, may we know when the screenshot taken?
And help to request user to upload database.
A...
Muhammad Arif
03:24 PM Production Ticket(ST) #12032 (Support In Progress): Hi, this acc got outstanding again
Muhammad Arif
03:11 PM Production Ticket(ST) #12032 (Ticket Resolved): Hi, this acc got outstanding again
!1.jpg!
Muhammad Arif
10:54 AM Production Ticket(ST) #12031 (Pending Client Verification): GOLDCREST - Hi pls check, Salesman issue goods return, wh is CN added instead of deducted? And Sales activity report is showing is collection?
Muhammad Arif
10:53 AM Production Ticket(ST) #12031 (Support In Progress): GOLDCREST - Hi pls check, Salesman issue goods return, wh is CN added instead of deducted? And Sales activity report is showing is collection?
Muhammad Arif
09:42 AM Production Ticket(ST) #12023 (Pending Client Verification): Goldcrest- hi, can help to check why user BRY want request stock the warehouse got JNL & JNM only? don't have BRY
Muhammad Arif
09:41 AM Production Ticket(ST) #12023 (Support In Progress): Goldcrest- hi, can help to check why user BRY want request stock the warehouse got JNL & JNM only? don't have BRY
Daphne: which mean that once user BRY generate new customer, then only BRY warehouse will appear automatically? Muhammad Arif

14/06/2024

06:38 PM Production Ticket(ST) #12031: GOLDCREST - Hi pls check, Salesman issue goods return, wh is CN added instead of deducted? And Sales activity report is showing is collection?
Hi arif This ticket is new which was created today
could not check and investigate due to shortage of time
Ends...
Muhammed Azhar Mohamed Maideen
06:37 PM Production Ticket(ST) #12031 (Ticket Resolved): GOLDCREST - Hi pls check, Salesman issue goods return, wh is CN added instead of deducted? And Sales activity report is showing is collection?
!WhatsApp%20Image%202024-06-14%20at%2016.47.24_caf2e21e.jpg!
!WhatsApp%20Image%202024-06-14%20at%2016.47.24_6f17e149...
Muhammed Azhar Mohamed Maideen
06:02 PM Production Ticket(ST) #11940: Hi pls check, why stock 250ml Boboi boy lychee negative?
Hi arif this ticket has to simulate as well,
-- this ticket need to inform customer that it take time to identify t...
Muhammed Azhar Mohamed Maideen
06:00 PM Production Ticket(ST) #12023: Goldcrest- hi, can help to check why user BRY want request stock the warehouse got JNL & JNM only? don't have BRY
Hi arif for this ticket just left to pending verification
the enquiry is about customer create new warehouse but...
Muhammed Azhar Mohamed Maideen
04:02 PM Production Ticket(ST) #12023 (Pending Client Verification): Goldcrest- hi, can help to check why user BRY want request stock the warehouse got JNL & JNM only? don't have BRY
Muhammed Azhar Mohamed Maideen
04:00 PM Production Ticket(ST) #12023 (Support In Progress): Goldcrest- hi, can help to check why user BRY want request stock the warehouse got JNL & JNM only? don't have BRY
Muhammed Azhar Mohamed Maideen
04:00 PM Production Ticket(ST) #12023 (Ticket Resolved): Goldcrest- hi, can help to check why user BRY want request stock the warehouse got JNL & JNM only? don't have BRY
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!WhatsApp%20Image%202024-06-14%20at%2011.28.49_e537a30f...
Muhammed Azhar Mohamed Maideen
05:41 PM Production Ticket(ST) #11901: GOLDCREST - MCJ 30/05/24 closing stocks different for 31/05/25 opening
hi Arif,
As I checked in the click up status this issue cannot be replicate
Therefore this issue have to perform...
Muhammed Azhar Mohamed Maideen
03:38 PM Production Ticket(ST) #12016: Goldcrest- Hi pls check, this is MCJ route planning but WWX showing in MCJ route plan
https://datanory.com.my/DMS_EcoSystem/MstRouteSummary/MstRouteSummary?MemberId=2c9e40b5f5904775b71192b8fd8b71ad&Mode=... Muhammed Azhar Mohamed Maideen
03:38 PM Production Ticket(ST) #12016 (Escalated to Level 3): Goldcrest- Hi pls check, this is MCJ route planning but WWX showing in MCJ route plan
This issue similar with
http://124.217.245.100:90/redmine/issues/12008
https://app.clickup.com/t/86epjz665
Muhammed Azhar Mohamed Maideen
03:36 PM Production Ticket(ST) #12016 (Support In Progress): Goldcrest- Hi pls check, this is MCJ route planning but WWX showing in MCJ route plan
Muhammed Azhar Mohamed Maideen
02:21 PM Production Ticket(ST) #12014 (Ticket Resolved): Goldcrest- hi, can help to check why salesman ady key in collection but the unpaid columm still showing outstanding amount?
Muhammed Azhar Mohamed Maideen
12:42 PM Production Ticket(ST) #12014: Goldcrest- hi, can help to check why salesman ady key in collection but the unpaid columm still showing outstanding amount?
select * from txn_invoice_history_header where invoice_no LIKE '%INJNL002102%'
select * from di_mobile_txn_collectio...
Muhammed Azhar Mohamed Maideen
12:39 PM Production Ticket(ST) #12014 (Pending Client Verification): Goldcrest- hi, can help to check why salesman ady key in collection but the unpaid columm still showing outstanding amount?
Muhammed Azhar Mohamed Maideen
12:37 PM Production Ticket(ST) #12014 (Support In Progress): Goldcrest- hi, can help to check why salesman ady key in collection but the unpaid columm still showing outstanding amount?
Muhammed Azhar Mohamed Maideen

13/06/2024

05:54 PM Production Ticket(ST) #11956 (Pending Client Verification): GOLDCREST - collection 301U/012 didn't reflect to autocount
Muhammed Azhar Mohamed Maideen
10:04 AM Production Ticket(ST) #11956: GOLDCREST - collection 301U/012 didn't reflect to autocount
select * into DMS_Ecosystem_Backup_Table.dbo._txn_mobile_collection_header_13062024_
from DMS_EcoSystem.dbo.txn_mo...
Muhammed Azhar Mohamed Maideen
05:06 PM Production Ticket(ST) #12016 (Ticket Resolved): Goldcrest- Hi pls check, this is MCJ route planning but WWX showing in MCJ route plan
MCJ user is 28
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!WhatsApp%20Image%202024-06-13%20at%201...
Muhammed Azhar Mohamed Maideen
04:24 PM Production Ticket(ST) #12014: Goldcrest- hi, can help to check why salesman ady key in collection but the unpaid columm still showing outstanding amount?
select * from txn_invoice_history_header where invoice_no LIKE '%INJNL002102%'
select * from txn_mobile_collection_i...
Muhammed Azhar Mohamed Maideen
12:58 PM Production Ticket(ST) #12014 (Ticket Resolved): Goldcrest- hi, can help to check why salesman ady key in collection but the unpaid columm still showing outstanding amount?
!WhatsApp%20Image%202024-06-13%20at%2009.54.29_ca2344e6.jpg!
Muhammed Azhar Mohamed Maideen
11:43 AM Production Ticket(ST) #12008 (Escalated to Level 3): GOLDCREST - Hi Azhar pls check for me, why different
https://app.clickup.com/t/86epjz665 Muhammed Azhar Mohamed Maideen
10:07 AM Production Ticket(ST) #12008 (Support In Progress): GOLDCREST - Hi Azhar pls check for me, why different
exec sp_executesql N' select route_summary_id,
c.customer_id as CustomerID,
c.customer_code as CustomerCode ,
c....
Rashdan Hussin
10:47 AM Production Ticket(ST) #11954 (Pending Client Verification): GOLDCREST - mobile didn't show this inwwx000798-230412
Rashdan Hussin

12/06/2024

06:25 PM Production Ticket(ST) #12008 (Ticket Resolved): GOLDCREST - Hi Azhar pls check for me, why different
!WhatsApp%20Image%202024-06-12%20at%2015.18.53_af924f32.jpg!
!WhatsApp%20Image%202024-06-12%20at%2015.18.39_4c22463b...
Muhammed Azhar Mohamed Maideen

11/06/2024

06:42 PM Production Ticket(ST) #11956 (Pending Client Feedback): GOLDCREST - collection 301U/012 didn't reflect to autocount
Muhammed Azhar Mohamed Maideen

10/06/2024

06:19 PM Production Ticket(ST) #11882 (Monitoring): GOLDCREST - Hi pls check, double inv no in mobile
Muhammed Azhar Mohamed Maideen
06:18 PM Production Ticket(ST) #11882 (Support In Progress): GOLDCREST - Hi pls check, double inv no in mobile
Muhammed Azhar Mohamed Maideen
09:41 AM Production Ticket(ST) #11940: Hi pls check, why stock 250ml Boboi boy lychee negative?
As I checked today there is negative value in that particular product Muhammed Azhar Mohamed Maideen

09/06/2024

02:09 PM Production Ticket(ST) #11817 (Ticket Resolved): Hi pls help me to delete this 2 item, I think Daphne use for testing trial transaction
Muhammad Arif
02:07 PM Production Ticket(ST) #11801 (Ticket Resolved): GOLDCREST - salesman activity report 23/5 why didn't come out anything?
Muhammad Arif
 

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