Datanory Production » Datanory - GOLDCREST

18/05/2024

03:19 PM Production Ticket(ST) #11736 (Pending Client Feedback): Goldcrest- Hi pls check, why didnt rounding up, unit price RM53.00

Hi
Pls understand our office operating hours
Monday-Friday-8.30am to 5.30pm
Saturday-8.30am to 12.30pm
... Muhammad Arif

10:53 AM Production Ticket(ST) #11736 (Support In Progress): Goldcrest- Hi pls check, why didnt rounding up, unit price RM53.00

in progress verify logic with tech team.
as first, i noticed that we integrate the mentioned invoice with PCS price,... Muhammad Arif

03:12 PM Production Ticket(ST) #11731: Hi pls check, CCMCJ000285-240515 didn't reflect to autocount

need further discussion with Goldcrest admin as got 2 collection for this invoice, 1 is backend collection (Autocount... Muhammad Arif

17/05/2024

06:55 PM Production Ticket(ST) #11740 (Pending Client Verification): GOLDCREST - pls check this issue

select * from customer where customer_code = '302k/346'
select * from member where member_id = '2c9e40b5f5904775b711... Rashdan Hussin

06:52 PM Production Ticket(ST) #11740 (Support In Progress): GOLDCREST - pls check this issue

Rashdan Hussin

02:46 PM Production Ticket(ST) #11740 (Ticket Resolved): GOLDCREST - pls check this issue

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!175551d6-8463-4470-ab3b-1b43... Rashdan Hussin

06:52 PM Production Ticket(ST) #11741 (Pending Client Verification): GOLDCREST - why already settled the payment, still showing in mobile?

select * from customer where customer_code = '305p/009'
select * from member where member_id = '0d5eda133f2946f1aef0... Rashdan Hussin

06:42 PM Production Ticket(ST) #11741 (Support In Progress): GOLDCREST - why already settled the payment, still showing in mobile?

Rashdan Hussin

02:48 PM Production Ticket(ST) #11741 (Ticket Resolved): GOLDCREST - why already settled the payment, still showing in mobile?

Hi pls check, why already settled the payment, still showing in mobile?
!8cd1a2d3-a946-420b-ba42-9e09616545f4.jpg!... Rashdan Hussin

06:13 PM Production Ticket(ST) #11731: Hi pls check, CCMCJ000285-240515 didn't reflect to autocount

select * from txn_mobile_collection_invoice where col_id= '04d4dd14-409b-4f60-b391-83bd568a4545'
select * from ... Muhammed Azhar Mohamed Maideen

05:15 PM Production Ticket(ST) #11736: Goldcrest- Hi pls check, why didnt rounding up, unit price RM53.00

SELECT
sod.base_uom_list_price,
pp.selling_price,
pt.item_name,
pt.item_code,
pp.sellin... Muhammed Azhar Mohamed Maideen

12:24 PM Production Ticket(ST) #11736 (Ticket Resolved): Goldcrest- Hi pls check, why didnt rounding up, unit price RM53.00

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Muhammed Azhar Mohamed Maideen

12:03 PM Production Ticket(ST) #11723 (Escalated to Level 3): Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.

https://app.clickup.com/t/86epc9933 Muhammed Azhar Mohamed Maideen

11:32 AM Production Ticket(ST) #11723: Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.

select * from txn_invoice_history_header where invoice_no= 'INWWQ000613-240515'
select * from txn_invoice_history_de... Muhammed Azhar Mohamed Maideen

11:16 AM Production Ticket(ST) #11723: Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.

select * from txn_invoice_history_header where invoice_no= 'INWWQ000311-240417'
select * from txn_invoice_history_de... Muhammed Azhar Mohamed Maideen

16/05/2024

02:45 PM Production Ticket(ST) #11723 (Pending Client Feedback): Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.

Hi @~Suzanne , kindly help to request user WWQ to upload database for further checking. Muhammad Arif

02:44 PM Production Ticket(ST) #11723 (Support In Progress): Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.

Muhammad Arif

01:14 PM Production Ticket(ST) #11723: Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.

Based on my finding, I suspect there is reciept issue ( it did not show complete SKUs in the list)
SELECT ptem.item_... Muhammed Azhar Mohamed Maideen

02:44 PM Production Ticket(ST) #11731 (Pending Client Feedback): Hi pls check, CCMCJ000285-240515 didn't reflect to autocount

hi @~Suzanne , can we remote to your anydesk? Muhammad Arif

12:10 PM Production Ticket(ST) #11731 (Support In Progress): Hi pls check, CCMCJ000285-240515 didn't reflect to autocount

Hi @~Suzanne , noted on the escalation. We will check on it and revert back in soonest possible.
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Muhammad Arif

12:09 PM Production Ticket(ST) #11731 (Ticket Resolved): Hi pls check, CCMCJ000285-240515 didn't reflect to autocount

Muhammad Arif

09:59 AM Production Ticket(ST) #11720 (Ticket Resolved): Goldcrest- hi, INJNL001833-240514 didn't shown in salesman activity report

Muhammad Arif

09:58 AM Production Ticket(ST) #11720 (Pending Client Verification): Goldcrest- hi, INJNL001833-240514 didn't shown in salesman activity report

Hi @~Goldcrest Hotline , the mentioned invoice and collection already appear in the salesman activity report. the roo... Muhammad Arif

15/05/2024

05:34 PM Production Ticket(ST) #11720 (Pending Client Feedback): Goldcrest- hi, INJNL001833-240514 didn't shown in salesman activity report

Hi,
"hi, INJNL001833-240514 didn't shown in salesman activity report"
check with you, this customer should be under... Muhammad Arif

03:55 PM Production Ticket(ST) #11720 (Escalate to 2nd Level Support): Goldcrest- hi, INJNL001833-240514 didn't shown in salesman activity report

Muhammed Azhar Mohamed Maideen

11:30 AM Production Ticket(ST) #11720 (Support In Progress): Goldcrest- hi, INJNL001833-240514 didn't shown in salesman activity report

select * from txn_mobile_collection_header where col_id like 'd264571c-4cff-478d-844d-0d5633733ab7'
select * from ... Muhammed Azhar Mohamed Maideen

11:28 AM Production Ticket(ST) #11720 (Ticket Resolved): Goldcrest- hi, INJNL001833-240514 didn't shown in salesman activity report

Muhammed Azhar Mohamed Maideen

02:18 PM Production Ticket(ST) #11723 (Ticket Resolved): Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.

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!WhatsApp%20Image%202024-05-15%20at%2013.37.23_78ea9128... Muhammed Azhar Mohamed Maideen

11:36 AM Production Ticket(ST) #11702 (Ticket Resolved): goldcrest- Hi pls check, direction missing

Muhammed Azhar Mohamed Maideen

14/05/2024

05:51 PM Production Ticket(ST) #11698 (Ticket Resolved): Hi pls check, invoice and collection number missing INWWX001117-240510 CCWWX001142-240510

Muhammed Azhar Mohamed Maideen

05:46 PM Production Ticket(ST) #11698 (Pending Client Verification): Hi pls check, invoice and collection number missing INWWX001117-240510 CCWWX001142-240510

Muhammed Azhar Mohamed Maideen

04:09 PM Production Ticket(ST) #11698: Hi pls check, invoice and collection number missing INWWX001117-240510 CCWWX001142-240510

select * into DMS_EcoSystem_backup_table.dbo.txn_mobile_collection_header_14052024
from DMS_EcoSystem.dbo.txn_... Muhammed Azhar Mohamed Maideen

12:09 PM Production Ticket(ST) #11702 (Support In Progress): goldcrest- Hi pls check, direction missing

Muhammed Azhar Mohamed Maideen

09:18 AM Production Ticket(ST) #11702 (Ticket Resolved): goldcrest- Hi pls check, direction missing

!WhatsApp%20Image%202024-05-13%20at%2017.08.41_4e300fb7.jpg!
!WhatsApp%20Image%202024-05-13%20at%2017.08.41_430bb8bb... Muhammed Azhar Mohamed Maideen

12:07 PM Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount

As I checked with shu ern this is already fixed and waiting for jann advise on production release. Muhammed Azhar Mohamed Maideen

11:37 AM Production Ticket(ST) #11676 (Ticket Resolved): Goldcrest- Hi pls check, this 2 collection number missing CCWWQ000575-240508, CCWWX001113-240508

Muhammed Azhar Mohamed Maideen

13/05/2024

05:36 PM Production Ticket(ST) #11698: Hi pls check, invoice and collection number missing INWWX001117-240510 CCWWX001142-240510

1. Hi pls check, invoice and collection number missing INWWX001117-240510 CCWWX001142-240510
findings:
Collectio... Muhammad Arif

05:34 PM Production Ticket(ST) #11698 (Support In Progress): Hi pls check, invoice and collection number missing INWWX001117-240510 CCWWX001142-240510

Muhammad Arif

03:28 PM Production Ticket(ST) #11698 (Ticket Resolved): Hi pls check, invoice and collection number missing INWWX001117-240510 CCWWX001142-240510

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Hi pls check, invoice and collection number missing INWWX001117-240510 CCWWX00... Muhammad Arif

03:27 PM Production Ticket(ST) #11539 (Ticket Resolved): GOLDCREST - Hi pls check, WWQ 19/04/24 stock bal.

Rashdan Hussin

11:35 AM Production Ticket(ST) #11539 (Pending Client Verification): GOLDCREST - Hi pls check, WWQ 19/04/24 stock bal.

This is due to the cancelled foc items did not update the actual inventory. Same issue happened to WWX and WWQ.
W... Rashdan Hussin

02:30 PM Production Ticket(ST) #11604 (Ticket Resolved): can help to delete credit note for this 3 acc?

Muhammad Arif

02:28 PM Production Ticket(ST) #11695 (Ticket Resolved): RE: Goldcrest Active User Start period

Muhammad Arif

10:54 AM Production Ticket(ST) #11695 (Pending Client Verification): RE: Goldcrest Active User Start period

Muhammad Arif

10:54 AM Production Ticket(ST) #11695 (Support In Progress): RE: Goldcrest Active User Start period

Muhammad Arif

10:49 AM Production Ticket(ST) #11695 (Ticket Resolved): RE: Goldcrest Active User Start period

Dear Arif,
Following up on our previous discussion, could you please help by checking all the active users for Gol... Muhammad Arif

10:49 AM Production Ticket(ST) #11688 (Ticket Resolved): GOLDCREST - inv & collection didn't reflect to autocount

Rashdan Hussin

10:21 AM Production Ticket(ST) #11615 (Ticket Resolved): hi, just now check still got cn in this 3acc

Rashdan Hussin

09:38 AM Production Ticket(ST) #11596 (Ticket Resolved): can help to check it is jump sequence no.?

Muhammad Arif

11/05/2024

01:12 PM Production Ticket(ST) #11688: GOLDCREST - inv & collection didn't reflect to autocount

select * from member where member_cd = 'jnl'
select * from txn_mobile_collection_header where created_by = 'afa916... Rashdan Hussin

01:12 PM Production Ticket(ST) #11688 (Pending Client Feedback): GOLDCREST - inv & collection didn't reflect to autocount

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@~Goldcrest Hotline based o... Rashdan Hussin

01:10 PM Production Ticket(ST) #11688 (Support In Progress): GOLDCREST - inv & collection didn't reflect to autocount

Rashdan Hussin

12:36 PM Production Ticket(ST) #11688 (Ticket Resolved): GOLDCREST - inv & collection didn't reflect to autocount

Morning, inv & collection didn't reflect to autocount
Invoice INJNL001796-240510 - INJNL001800-240510
Collection CC... Rashdan Hussin

10/05/2024

02:27 PM Production Ticket(ST) #11676 (Pending Client Verification): Goldcrest- Hi pls check, this 2 collection number missing CCWWQ000575-240508, CCWWX001113-240508

SELECT * FROM txn_mobile_collection_header WHERE COL_NO LIKE 'CCWWQ000575%'
SELECT * FROM di_mobile_txn_co... Muhammed Azhar Mohamed Maideen

02:24 PM Production Ticket(ST) #11676 (Support In Progress): Goldcrest- Hi pls check, this 2 collection number missing CCWWQ000575-240508, CCWWX001113-240508

Muhammed Azhar Mohamed Maideen

11:55 AM Production Ticket(ST) #11676 (Ticket Resolved): Goldcrest- Hi pls check, this 2 collection number missing CCWWQ000575-240508, CCWWX001113-240508

Muhammed Azhar Mohamed Maideen

10:29 AM Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount

https://app.clickup.com/t/86epa86v1--> due date May 13 Muhammed Azhar Mohamed Maideen

10:28 AM Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount

https://app.clickup.com/t/86ep9na7q--> this issue has been solved Muhammed Azhar Mohamed Maideen

09/05/2024

07:52 PM Production Ticket(ST) #11648 (Ticket Resolved): GOLDCREST - Customer 301M/022 should be no outstanding ady, but mobile keep showing outstanding inv

Rashdan Hussin

10:54 AM Production Ticket(ST) #11648 (Pending Client Verification): GOLDCREST - Customer 301M/022 should be no outstanding ady, but mobile keep showing outstanding inv

select * from txn_invoice_history_header where invoice_no = 'injnm000524-240403'
--update txn_invoice_history_head... Rashdan Hussin

10:18 AM Production Ticket(ST) #11648 (Support In Progress): GOLDCREST - Customer 301M/022 should be no outstanding ady, but mobile keep showing outstanding inv

Rashdan Hussin

02:36 PM Production Ticket(ST) #11665 (Ticket Resolved): GOLDCREST - Hi pls check S/078 didn't reflect datanory

Rashdan Hussin

11:00 AM Production Ticket(ST) #11665 (Pending Client Verification): GOLDCREST - Hi pls check S/078 didn't reflect datanory

select * from customer where customer_code = '302S/078'
select * from mst_branch where branch_id = 'EF8905EFA8A3461E... Rashdan Hussin

10:57 AM Production Ticket(ST) #11665 (Support In Progress): GOLDCREST - Hi pls check S/078 didn't reflect datanory

Rashdan Hussin

10:57 AM Production Ticket(ST) #11665 (Ticket Resolved): GOLDCREST - Hi pls check S/078 didn't reflect datanory

Hi pls check S/078 didn't reflect datanory
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!87e4c329-7c29-45e7-948e-64cc... Rashdan Hussin

08/05/2024

07:26 PM Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount

https://app.clickup.com/t/86epa86v1
https://app.clickup.com/t/86ep9na7q Muhammed Azhar Mohamed Maideen

07/05/2024

05:02 PM Production Ticket(ST) #11627 (Escalated to Level 3): GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount

Muhammed Azhar Mohamed Maideen

01:56 PM Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount

SELECT * FROM txn_mobile_collection_header WHERE COL_NO LIKE 'CCWWQ000438-240424'
select * from txn_mobile_collectio... Muhammed Azhar Mohamed Maideen

10:08 AM Production Ticket(ST) #11627 (Pending Client Verification): GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount

update txn_mobile_collection_detail set col_id = '4ab35302-fa52-4a2c-a10a-434b4b8a343a' where col_dtl_id = '5e1e015f-... Muhammed Azhar Mohamed Maideen

12:00 PM Production Ticket(ST) #11648 (Ticket Resolved): GOLDCREST - Customer 301M/022 should be no outstanding ady, but mobile keep showing outstanding inv

!WhatsApp%20Image%202024-05-07%20at%2010.44.46_ba8d8627.jpg!
!WhatsApp%20Image%202024-05-07%20at%2011.47.52_506159a7... Muhammed Azhar Mohamed Maideen

06/05/2024

06:09 PM Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount

SELECT * FROM txn_mobile_collection_header WHERE COL_NO LIKE 'CCWWQ000438-240424'
select * from txn_mobile_col... Muhammed Azhar Mohamed Maideen

05:48 PM Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount

patching has been done for temporary
has to verify with customer.
have to check tomorrow in the autocount

-- sc... Muhammed Azhar Mohamed Maideen

02:49 PM Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount

-- three of them are not in the autocount
select * from ARPayment where DocNo like 'CCWWQ000438%'
select * from... Muhammed Azhar Mohamed Maideen

11:59 AM Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount

SELECT
b.customer_code,
b.customer_name,
*
FROM
txn_invoice_history_header a
... Muhammed Azhar Mohamed Maideen

05/05/2024

10:21 AM Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount

select * from member where member_cd = 'wwq'
select * from customer where customer_id in ('295E20FA57A14CDBA1572993D... Rashdan Hussin

04/05/2024

11:18 AM Production Ticket(ST) #11627 (Support In Progress): GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount

Rashdan Hussin

11:18 AM Production Ticket(ST) #11627 (Ticket Resolved): GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount

Hi, pls check CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
!20399f3c-de62-4e44-8e50-ec717f88... Rashdan Hussin

03/05/2024

02:45 PM Production Ticket(ST) #11616 (Escalated to Level 3): Hi, pls check. Outstanding balance didn't show at mobile

https://app.clickup.com/t/86ep93z91
Hi @Mcc Jann , CU is created for further checking on the outstanding amount no... Muhammad Arif

02:43 PM Production Ticket(ST) #11616 (Support In Progress): Hi, pls check. Outstanding balance didn't show at mobile

Muhammad Arif

02:43 PM Production Ticket(ST) #11616 (Ticket Resolved): Hi, pls check. Outstanding balance didn't show at mobile

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Hi, pls check. Outstanding balance didn't show at mobile
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H... Muhammad Arif

02:35 PM Production Ticket(ST) #11615 (Pending Client Verification): hi, just now check still got cn in this 3acc

Muhammad Arif

02:35 PM Production Ticket(ST) #11615 (Support In Progress): hi, just now check still got cn in this 3acc

Muhammad Arif

02:30 PM Production Ticket(ST) #11615 (Ticket Resolved): hi, just now check still got cn in this 3acc

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Muhammad Arif

02/05/2024

03:16 PM Production Ticket(ST) #11596 (Pending Client Verification): can help to check it is jump sequence no.?

Muhammad Arif

10:34 AM Production Ticket(ST) #11604 (Pending Client Verification): can help to delete credit note for this 3 acc?

select * into dms_ecosystem_backup_Table.dbo.txn_credit_note_history_header_20240502 from txn_credit_note_his... Muhammad Arif

10:21 AM Production Ticket(ST) #11604 (Support In Progress): can help to delete credit note for this 3 acc?

Muhammad Arif

10:19 AM Production Ticket(ST) #11604 (Ticket Resolved): can help to delete credit note for this 3 acc?

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Muhammad Arif

10:07 AM Production Ticket(ST) #11595 (Ticket Resolved): Hi, INMCJ000116-240420 Invoice & collection didn't reflect in Salesman Activity Report

Muhammad Arif

30/04/2024

05:41 PM Production Ticket(ST) #11596 (Pending Client Feedback): can help to check it is jump sequence no.?

Muhammad Arif

05:41 PM Production Ticket(ST) #11596 (Support In Progress): can help to check it is jump sequence no.?

Muhammad Arif

05:06 PM Production Ticket(ST) #11596 (Ticket Resolved): can help to check it is jump sequence no.?

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Muhammad Arif

05:04 PM Production Ticket(ST) #11595 (Pending Client Verification): Hi, INMCJ000116-240420 Invoice & collection didn't reflect in Salesman Activity Report

Muhammad Arif

04:27 PM Production Ticket(ST) #11595 (Support In Progress): Hi, INMCJ000116-240420 Invoice & collection didn't reflect in Salesman Activity Report

Muhammad Arif

04:27 PM Production Ticket(ST) #11595 (Ticket Resolved): Hi, INMCJ000116-240420 Invoice & collection didn't reflect in Salesman Activity Report

Hi, INMCJ000116-240420 Invoice & collection didn't reflect in Salesman Activity Report Muhammad Arif

11:49 AM Production Ticket(ST) #11585 (Pending Client Verification): hi, we want set up route plan jnl for user jnm, in customer side ady set PIC，but when we import it shown error

here is the sample, i have modified the file you provided for your reference
you can proceed to import using this file Muhammad Arif

11:46 AM Production Ticket(ST) #11585 (Support In Progress): hi, we want set up route plan jnl for user jnm, in customer side ady set PIC，but when we import it shown error

Muhammad Arif

11:24 AM Production Ticket(ST) #11585 (Pending Client Feedback): hi, we want set up route plan jnl for user jnm, in customer side ady set PIC，but when we import it shown error

Hi @~Daphne Lee , can you share with us the file? Muhammad Arif

11:24 AM Production Ticket(ST) #11585 (Support In Progress): hi, we want set up route plan jnl for user jnm, in customer side ady set PIC，but when we import it shown error

Muhammad Arif

11:23 AM Production Ticket(ST) #11585 (Ticket Resolved): hi, we want set up route plan jnl for user jnm, in customer side ady set PIC，but when we import it shown error

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but can tick customer JNM at here Muhammad Arif

11:29 AM Production Ticket(ST) #11571 (Ticket Resolved): Hi, pls check, WWX started use mobile app in Feb 2024, how come this invoice in mobile app?

Muhammad Arif

11:25 AM Production Ticket(ST) #11539: GOLDCREST - Hi pls check, WWQ 19/04/24 stock bal.

Hi @Mcc Jann, i have discussed with Daphne, she agreed to wait for the new release on next monday Muhammad Arif

11:16 AM Production Ticket(ST) #11548 (Ticket Resolved): GOLDCREST - different customers have the same collection number

Muhammad Arif

11:16 AM Production Ticket(ST) #11548 (Pending Client Verification): GOLDCREST - different customers have the same collection number

Muhammad Arif

29/04/2024

12:53 PM Production Ticket(ST) #11539: GOLDCREST - Hi pls check, WWQ 19/04/24 stock bal.

- Handover to Arif
- Go outstation
- Please check update in clickup ticket Rashdan Hussin

12:36 PM Production Ticket(ST) #11548: GOLDCREST - different customers have the same collection number

escalate to Arif after SLA breach
Arif change due date to Muhammad Arif

10:00 AM Production Ticket(ST) #11441 (Ticket Resolved): GOLDCREST - can help us check this invoice was manually cancel in out autocount, but still showing in mobile?

Rashdan Hussin

09:59 AM Production Ticket(ST) #11514 (Ticket Resolved): GOLDCREST - unit price rm20, when confirm jump to rm1000

Rashdan Hussin

27/04/2024

11:15 AM Production Ticket(ST) #11441: GOLDCREST - can help us check this invoice was manually cancel in out autocount, but still showing in mobile?

- although cancelled status is updated, but the cancelled status is not update in mobile at the moment, as the invoic... Rashdan Hussin

10:53 AM Production Ticket(ST) #11441 (Pending Client Verification): GOLDCREST - can help us check this invoice was manually cancel in out autocount, but still showing in mobile?

Currently mobile does not check the approval status so if its cancelled it will still show. Shu ern planning to chang... Rashdan Hussin

26/04/2024

05:34 PM Production Ticket(ST) #11571 (Pending Client Verification): Hi, pls check, WWX started use mobile app in Feb 2024, how come this invoice in mobile app?

select * into dms_ecosystem_backup_Table..txn_invoice_history_header_20240426 from txn_invoice_history_header w... Muhammad Arif

05:28 PM Production Ticket(ST) #11571 (Support In Progress): Hi, pls check, WWX started use mobile app in Feb 2024, how come this invoice in mobile app?

Muhammad Arif

05:13 PM Production Ticket(ST) #11571 (Ticket Resolved): Hi, pls check, WWX started use mobile app in Feb 2024, how come this invoice in mobile app?

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!dbabc73e-ffc0-4338-973f-eb4c... Muhammad Arif

04:36 PM Production Ticket(ST) #11548: GOLDCREST - different customers have the same collection number

Handover to rashdan for further checking Muhammed Azhar Mohamed Maideen

04:32 PM Production Ticket(ST) #11539: GOLDCREST - Hi pls check, WWQ 19/04/24 stock bal.

have to do simulation on this Muhammed Azhar Mohamed Maideen

03:51 PM Production Ticket(ST) #11514 (Pending Client Verification): GOLDCREST - unit price rm20, when confirm jump to rm1000

Rashdan Hussin

12:26 PM Production Ticket(ST) #11441: GOLDCREST - can help us check this invoice was manually cancel in out autocount, but still showing in mobile?

select *
--i.invoice_id
-- , i.customer_id
-- , i.currency_value, i.invoice_balance, 'Active' as status
-- , c.cu... Muhammed Azhar Mohamed Maideen

25/04/2024

07:04 PM Production Ticket(ST) #11441: GOLDCREST - can help us check this invoice was manually cancel in out autocount, but still showing in mobile?

As I checked with shan you His side is ook the mobile side there are some fixed as mean made
Mean while I have been ... Muhammed Azhar Mohamed Maideen

06:11 PM Production Ticket(ST) #11548: GOLDCREST - different customers have the same collection number

select at_type, * from txn_mobile_collection_header_at where col_id = '4afe9c32-5ca1-4490-b402-cfa943ec750c' order by... Muhammed Azhar Mohamed Maideen

06:02 PM Production Ticket(ST) #11539 (Escalated to Level 3): GOLDCREST - Hi pls check, WWQ 19/04/24 stock bal.

https://app.clickup.com/t/86ep7cu5b
Muhammed Azhar Mohamed Maideen

04:37 PM Production Ticket(ST) #11539 (Support In Progress): GOLDCREST - Hi pls check, WWQ 19/04/24 stock bal.

Hi Azhar, as checked, the issue happened at mobile backend code.
For this case, you need to escalate to Shu Ern, ... Muhammad Arif

24/04/2024

06:55 PM Production Ticket(ST) #11548 (Support In Progress): GOLDCREST - different customers have the same collection number

select * from member where member_cd = 'mcj'
select * from customer where customer_code = '302p/247'
select * from ... Rashdan Hussin

11:16 AM Production Ticket(ST) #11548 (Ticket Resolved): GOLDCREST - different customers have the same collection number

can help to check why different customers have the same collection number?
!a41ec6f7-8143-4133-be05-a5fd70a0e631.jpg!
Rashdan Hussin

11:18 AM Production Ticket(ST) #11441: GOLDCREST - can help us check this invoice was manually cancel in out autocount, but still showing in mobile?

The deployment expected today Muhammed Azhar Mohamed Maideen

11:13 AM Production Ticket(ST) #11539: GOLDCREST - Hi pls check, WWQ 19/04/24 stock bal.

Hi arif .
Recently goldcrest raised issue that For the user WWQ and WWX the stock balance are different
Need your ... Muhammed Azhar Mohamed Maideen

10:51 AM Production Ticket(ST) #11503 (Ticket Resolved): GOLDCREST - the collections not in sequence no

Rashdan Hussin

23/04/2024

06:41 PM Production Ticket(ST) #11539: GOLDCREST - Hi pls check, WWQ 19/04/24 stock bal.

select * from di_mobile_txn_eod where member_id= 'c534a1625a6b4966959975a68ea91513' order by eod_date desc
select ... Muhammed Azhar Mohamed Maideen

05:32 PM Production Ticket(ST) #11539: GOLDCREST - Hi pls check, WWQ 19/04/24 stock bal.

!WhatsApp%20Image%202024-04-23%20at%2016.23.01_0cfaa806.jpg!
!WhatsApp%20Image%202024-04-23%20at%2016.22.17_b4ef3512... Muhammed Azhar Mohamed Maideen

03:55 PM Production Ticket(ST) #11539 (Ticket Resolved): GOLDCREST - Hi pls check, WWQ 19/04/24 stock bal.

Hi pls check, WWQ 19/04/24 stock bal. 27/7
20/04-21/04/24 no work
22/04/24 open 27/1, how can different?
20/4 and ... Rashdan Hussin

10:25 AM Production Ticket(ST) #11441: GOLDCREST - can help us check this invoice was manually cancel in out autocount, but still showing in mobile?

As I Checked with tech team this issue will be solved by tomorrow
Have to follow up tomorrow(24/04/2024) again wit... Muhammed Azhar Mohamed Maideen

09:23 AM Production Ticket(ST) #11503 (Pending Client Verification): GOLDCREST - the collections not in sequence no

Rashdan Hussin

22/04/2024

05:19 PM Production Ticket(ST) #11514 (Escalated to Level 3): GOLDCREST - unit price rm20, when confirm jump to rm1000

Rashdan Hussin

04:49 PM Production Ticket(ST) #11514 (Support In Progress): GOLDCREST - unit price rm20, when confirm jump to rm1000

Rashdan Hussin

10:12 AM Production Ticket(ST) #11514 (Ticket Resolved): GOLDCREST - unit price rm20, when confirm jump to rm1000

Hi pls check, unit price rm20, when confirm jump to rm1000 ?
!c01c7d02-dc4a-4019-9a90-8c15ea339763.jpg!
!d0c6627b-... Rashdan Hussin

02:35 PM Production Ticket(ST) #11256 (Ticket Resolved): Goildcrest- date sales order for user EVO jump, from 20/03/24 to 19/01/24

Muhammed Azhar Mohamed Maideen

02:35 PM Production Ticket(ST) #11256 (Verification In Progress): Goildcrest- date sales order for user EVO jump, from 20/03/24 to 19/01/24

Muhammed Azhar Mohamed Maideen

02:34 PM Production Ticket(ST) #11441: GOLDCREST - can help us check this invoice was manually cancel in out autocount, but still showing in mobile?

https://app.clickup.com/t/86ep38cym Muhammed Azhar Mohamed Maideen

12:27 PM Production Ticket(ST) #11513 (Ticket Resolved): GOLDCREST - WWX started use mobile app in Feb 2024, how come this invoice in mobile app

Rashdan Hussin

12:27 PM Production Ticket(ST) #11513 (Pending Client Verification): GOLDCREST - WWX started use mobile app in Feb 2024, how come this invoice in mobile app

select * from customer where customer_code = '302E/009'
select * from member where member_cd = 'wwx'
select * fro... Rashdan Hussin

12:15 PM Production Ticket(ST) #11513 (Support In Progress): GOLDCREST - WWX started use mobile app in Feb 2024, how come this invoice in mobile app

Rashdan Hussin

10:10 AM Production Ticket(ST) #11513 (Ticket Resolved): GOLDCREST - WWX started use mobile app in Feb 2024, how come this invoice in mobile app

Hi, pls check, WWX started use mobile app in Feb 2024, how come this invoice in mobile app?
302E/009
!0bf31dbd-ab08... Rashdan Hussin

20/04/2024

02:05 PM Production Ticket(ST) #11503 (Escalated to Level 3): GOLDCREST - the collections not in sequence no

Rashdan Hussin

01:53 PM Production Ticket(ST) #11503 (Support In Progress): GOLDCREST - the collections not in sequence no

Hi, can help to check, why are the collections not in sequence no
!07e0f42f-7fc5-4a80-a63b-d624c7f38c27.jpg!
!a8484... Rashdan Hussin

19/04/2024

12:28 AM Production Ticket(ST) #11503 (Ticket Resolved): GOLDCREST - the collections not in sequence no

!WhatsApp%20Image%202024-04-19%20at%2018.24.54_f4486471.jpg!
!WhatsApp%20Image%202024-04-19%20at%2018.24.54_7f6669eb... Muhammed Azhar Mohamed Maideen

05:42 PM Production Ticket(ST) #11498 (Ticket Resolved): Goldcrest- unable upload

Muhammed Azhar Mohamed Maideen

04:07 PM Production Ticket(ST) #11498: Goldcrest- unable upload

!WhatsApp%20Image%202024-04-19%20at%2015.25.05_f1f9e90d.jpg!
Muhammed Azhar Mohamed Maideen

11:37 AM Production Ticket(ST) #11498 (Pending Client Verification): Goldcrest- unable upload

Muhammed Azhar Mohamed Maideen

11:35 AM Production Ticket(ST) #11498 (Support In Progress): Goldcrest- unable upload

Muhammed Azhar Mohamed Maideen

11:35 AM Production Ticket(ST) #11498 (Ticket Resolved): Goldcrest- unable upload

!WhatsApp%20Image%202024-04-19%20at%2010.44.28_ab9fe9e5.jpg!
Muhammed Azhar Mohamed Maideen