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From 24/04/2024 to 23/05/2024

23/05/2024

07:04 PM Datanory - TSH Production Ticket(ST) #11760 (Escalated to Level 3): TSH - error that reported by TSH
Rashdan Hussin
11:44 AM Datanory - TSH Production Ticket(ST) #11760: TSH - error that reported by TSH
!c61a3659-b20e-4911-9d38-69511dca152b.jpg!
the payment type should be cash but the report show credit
Ahmad bin Saad
Rashdan Hussin
11:14 AM Datanory - TSH Production Ticket(ST) #11760 (Support In Progress): TSH - error that reported by TSH
2)The daily sales collection report does not display the transaction details. (Error) Will fix it by this week - DONE... Rashdan Hussin

22/05/2024

04:49 PM Datanory - TSH Production Ticket(ST) #11759 (Ticket Resolved): TSH - collection report has no data show
Rashdan Hussin
03:50 PM Datanory - TSH Production Ticket(ST) #11772 (Ticket Resolved): TSH - datanory website show error when select Report module
[12:43, 22/05/2024] Shanyou MCC: This one is not at report, its a web issue
[12:58, 22/05/2024] Shu Ern MCC: it's du...
Rashdan Hussin
03:45 PM Datanory - TSH Production Ticket(ST) #11772 (Support In Progress): TSH - datanory website show error when select Report module
Rashdan Hussin
03:44 PM Datanory - TSH Production Ticket(ST) #11772 (Ticket Resolved): TSH - datanory website show error when select Report module
Hi, admin inform that datanory website show error when select Report module
!895cce70-c9e9-458e-9993-fc027a306840....
Rashdan Hussin
10:55 AM Datanory - TSH Production Ticket(ST) #11771 (Ticket Resolved): TSH - salesman unable to perform upload
Rashdan Hussin
10:50 AM Datanory - TSH Production Ticket(ST) #11771 (Support In Progress): TSH - salesman unable to perform upload
Rashdan Hussin
10:50 AM Datanory - TSH Production Ticket(ST) #11771 (Ticket Resolved): TSH - salesman unable to perform upload
Morning @Louise MCC, my salesman unable to perform upload today.
Need your assist on this urgently
!38936c2d-ae14...
Rashdan Hussin

21/05/2024

03:36 PM Production Ticket(ST) #11768 (Ticket Resolved): TLE - Request for TLE Trial Environment Setup
Dear Rashdan,
Based on our previous conversation, kindly assist with setting up a trial environment for TLE.
At...
Rashdan Hussin

20/05/2024

05:53 PM Datanory - TSH Production Ticket(ST) #11760 (Ticket Resolved): TSH - error that reported by TSH
@Rashdan Hussin I have summarised the error that reported by TSH:
1)There is an error in the system displaying the...
Rashdan Hussin
05:24 PM Datanory - TSH Production Ticket(ST) #11759 (Pending Client Verification): TSH - collection report has no data show
Rashdan Hussin
05:19 PM Datanory - TSH Production Ticket(ST) #11759 (Support In Progress): TSH - collection report has no data show
Rashdan Hussin
02:43 PM Datanory - TSH Production Ticket(ST) #11759 (Ticket Resolved): TSH - collection report has no data show
@Rashdan Hussin For TSH collection report has no data show, can help to check?
!7efeddab-79d4-486b-bd35-a6a02ed9cd...
Rashdan Hussin

13/05/2024

04:45 PM Datanory - SUNTORY Production Ticket(ST) #11443 (Ticket Resolved): SUNTORY - Reporting and invoice printing issue
Rashdan Hussin
03:20 PM Datanory - SUNTORY Production Ticket(ST) #11443: SUNTORY - Reporting and invoice printing issue
hi rashdan, as discussed please try again. suspected got data issue, not reporting issue Muhammad Arif
03:34 PM Production Ticket(ST) #11645: FERNTEA - Setup New Organisation
- On hold
- Tech team need to fix add new organisation issue
Rashdan Hussin

12/05/2024

08:49 PM Production Ticket(ST) #11645 (Support In Progress): FERNTEA - Setup New Organisation
Cannot add new organisation for trial. Rashdan Hussin

10/05/2024

10:21 AM Production Ticket(ST) #11132 (Ticket Resolved): Route Plan Import Error
Rashdan Hussin
10:21 AM Production Ticket(ST) #11132 (Pending Client Verification): Route Plan Import Error
Rashdan Hussin

06/05/2024

07:16 PM Production Ticket(ST) #11645 (Ticket Resolved): FERNTEA - Setup New Organisation
Dear @Rashdan Hussin,
Please assist to create a new organization call “Ferntea” in Datanory Trial Environment. In ...
Rashdan Hussin

04/05/2024

11:15 AM Datanory - TSH Production Ticket(ST) #11626 (Ticket Resolved): TSH - website unable to view any Van Goods Request
Rashdan Hussin
11:11 AM Datanory - TSH Production Ticket(ST) #11626 (Support In Progress): TSH - website unable to view any Van Goods Request
Rashdan Hussin
11:11 AM Datanory - TSH Production Ticket(ST) #11626 (Ticket Resolved): TSH - website unable to view any Van Goods Request
Hi @Datanory Support, need your assistance urgently as website unable to view any Van Goods Request after salesman up... Rashdan Hussin

30/04/2024

01:16 AM Datanory - YAKULT Production Ticket(ST) #11549 (Ticket Resolved): YAKULT - SFA Implementation for Yakult
--UPDATE billing
SET
address1 = shipping.address1,
address2 = shipping.address2,
address3 = shipping...
Rashdan Hussin
10:34 AM Production Ticket(ST) #11146 (Ticket Resolved): KARA - Product Price Code Missing When Import SKU Through Web
ticket close, refer to ticket 11385 due to same issue Muhammad Arif

29/04/2024

12:57 PM Datanory - TSH Production Ticket(ST) #11475 (Ticket Resolved): TSH - invoices that received cash payment yet the system & report still show unpaid
Rashdan Hussin
12:56 PM Datanory - TSH Production Ticket(ST) #11512 (Ticket Resolved): TSH - geo fencing report photo not show out
Rashdan Hussin

26/04/2024

01:54 AM Datanory - YAKULT Production Ticket(ST) #11549 (Support In Progress): YAKULT - SFA Implementation for Yakult
--CREATE TABLE #TempAddressTable (
-- customer_code VARCHAR(200),
-- customer_name VARCHAR(200),
-- customer_addr...
Rashdan Hussin
03:47 PM Datanory - TSH Production Ticket(ST) #11512 (Pending Client Verification): TSH - geo fencing report photo not show out
Rashdan Hussin
03:02 PM Datanory - SUNTORY Production Ticket(ST) #11547 (Ticket Resolved): SUNTORY - Upload route plan from backend
Rashdan Hussin
02:57 PM Datanory - SUNTORY Production Ticket(ST) #11547 (Support In Progress): SUNTORY - Upload route plan from backend
Rashdan Hussin
09:29 AM Datanory - TSH Production Ticket(ST) #11475: TSH - invoices that received cash payment yet the system & report still show unpaid
This One has to Follow up on coming Monday Muhammed Azhar Mohamed Maideen

24/04/2024

11:56 AM Datanory - YAKULT Production Ticket(ST) #11549 (Ticket Resolved): YAKULT - SFA Implementation for Yakult
Dear Rashdan,
I need your assistance to patch Yakult Address Information and Billing Address Information into Data...
Rashdan Hussin
10:47 AM Datanory - SUNTORY Production Ticket(ST) #11547 (Ticket Resolved): SUNTORY - Upload route plan from backend
Upload route plan from backend Rashdan Hussin
 

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