Activity
From 16/02/2024 to 16/03/2024
16/03/2024
- 12:03 PM Datanory - TSH Production Ticket(ST) #11224 (Escalated to Level 3): @~Michael Ooi- Hi @Rashdan, Mobile App suddenly unable to preview previous date CN. Need your assistance on it.
- https://app.clickup.com/t/86envxfjt
- 11:47 AM Datanory - TSH Production Ticket(ST) #11224 (Support In Progress): @~Michael Ooi- Hi @Rashdan, Mobile App suddenly unable to preview previous date CN. Need your assistance on it.
- 11:47 AM Datanory - TSH Production Ticket(ST) #11224 (Ticket Resolved): @~Michael Ooi- Hi @Rashdan, Mobile App suddenly unable to preview previous date CN. Need your assistance on it.
15/03/2024
- 09:40 AM Production Ticket(ST) #11141 (Ticket Resolved): TSH - there is an error on the total amount of invoices after extracting to PDF
- 09:39 AM Production Ticket(ST) #11017 (Ticket Resolved): TSH - we found that invoice for customer with promotion campaign printed from Website it’s unit price & total price are different from invoice printed by Salesman via mobile apps.
13/03/2024
- 04:41 PM Datanory - TSH Production Ticket(ST) #11148 (Pending Client Verification): TSH - TSH Issues
- 01:33 PM Datanory - TSH Production Ticket(ST) #11148: TSH - TSH Issues
- Sub total error & unpaid amount error
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For items under promotion, the uni... - 04:38 PM Production Ticket(ST) #11141 (Pending Client Verification): TSH - there is an error on the total amount of invoices after extracting to PDF
- 12:43 PM Production Ticket(ST) #11198 (Ticket Resolved): TSH - salesman try to upload his sales to cloud and pop-up this Alert.
- 12:37 PM Production Ticket(ST) #11198 (Support In Progress): TSH - salesman try to upload his sales to cloud and pop-up this Alert.
- 12:34 PM Production Ticket(ST) #11061 (Ticket Resolved): HEEN LOONG - Request Trial environment setup for Heen Loong
- 09:14 AM Production Ticket(ST) #11017 (Pending Client Verification): TSH - we found that invoice for customer with promotion campaign printed from Website it’s unit price & total price are different from invoice printed by Salesman via mobile apps.
12/03/2024
- 04:13 PM Production Ticket(ST) #11198 (Ticket Resolved): TSH - salesman try to upload his sales to cloud and pop-up this Alert.
- Hi @Rashdan Hussin, my salesman try to upload his sales to cloud and pop-up this Alert.
!92c14003-b349-49b2-910f-262... - 02:55 PM Production Ticket(ST) #11197 (Escalated to Level 3): HEEN LOONG - Products Do Not Show In Mobile Apps
- https://app.clickup.com/t/86enuvpth
- 02:50 PM Production Ticket(ST) #11197 (Support In Progress): HEEN LOONG - Products Do Not Show In Mobile Apps
- 02:50 PM Production Ticket(ST) #11197 (Ticket Resolved): HEEN LOONG - Products Do Not Show In Mobile Apps
- When we try to search the products, it took so long to loading.
Then the products do not appear and user will kicked... - 02:54 PM Production Ticket(ST) #11017: TSH - we found that invoice for customer with promotion campaign printed from Website it’s unit price & total price are different from invoice printed by Salesman via mobile apps.
- in progress https://app.clickup.com/t/86enuec1a
- 10:05 AM Datanory - TSH Production Ticket(ST) #11148 (Escalated to Level 3): TSH - TSH Issues
- Item 1: Done
Item 2: We found no issue for this one. Need to monitor whether the issue are repetitive.
Item 3: Thi... - 10:01 AM Datanory - TSH Production Ticket(ST) #11148 (Support In Progress): TSH - TSH Issues
11/03/2024
- 10:38 PM Production Ticket(ST) #11132: Route Plan Import Error
- https://app.clickup.com/t/86entjeuv
- 10:31 PM Production Ticket(ST) #11017: TSH - we found that invoice for customer with promotion campaign printed from Website it’s unit price & total price are different from invoice printed by Salesman via mobile apps.
- https://app.clickup.com/t/86enpyfkv
- 09:45 PM Production Ticket(ST) #11061 (Support In Progress): HEEN LOONG - Request Trial environment setup for Heen Loong
- 11:35 AM Production Ticket(ST) #11026 (Ticket Resolved): NIBOU - carton can be scan, unit barcode can’t be scan
- 11:33 AM Production Ticket(ST) #11026 (Pending Client Verification): NIBOU - carton can be scan, unit barcode can’t be scan
- 11:32 AM Production Ticket(ST) #11051 (Ticket Resolved): KARA - Request Trial Environment Setup for Kara Personal Care
- 11:08 AM Production Ticket(ST) #10566 (Ticket Resolved): Prima Asia - SFA Implementation for Prima Asia
07/03/2024
- 04:54 PM Production Ticket(ST) #11146 (Support In Progress): KARA - Product Price Code Missing When Import SKU Through Web
- 09:18 AM Production Ticket(ST) #11146 (Ticket Resolved): KARA - Product Price Code Missing When Import SKU Through Web
- When we insert the new products using SKU Import, all the products details enter the database successfully.
Except t... - 10:33 AM Datanory - TSH Production Ticket(ST) #11148 (Ticket Resolved): TSH - TSH Issues
- Dear Rashdan,
Kindly assist to solve some of the issues which reported by TSH:
1) The format, spacing, and font... - 09:17 AM Production Ticket(ST) #11058 (Ticket Resolved): DATANORYTRIAL- Upload products using SKU Import but price code not appear
06/03/2024
- 06:35 PM Production Ticket(ST) #11141 (Escalated to Level 3): TSH - there is an error on the total amount of invoices after extracting to PDF
- https://app.clickup.com/t/86entpprx
- 04:43 PM Production Ticket(ST) #11141 (Support In Progress): TSH - there is an error on the total amount of invoices after extracting to PDF
- 04:43 PM Production Ticket(ST) #11141 (Ticket Resolved): TSH - there is an error on the total amount of invoices after extracting to PDF
- Hi @Louise MCC, there is an error on the total amount of invoices after extracting to PDF. As per the picture shown i...
- 04:47 PM Production Ticket(ST) #11014 (Ticket Resolved): Suntory - Back suntory datanory database from test server and restore as new database in trial server
- 04:46 PM Production Ticket(ST) #11014 (Pending Client Verification): Suntory - Back suntory datanory database from test server and restore as new database in trial server
- 10:07 AM Production Ticket(ST) #11132 (Escalated to Level 3): Route Plan Import Error
- 09:32 AM Production Ticket(ST) #11132 (Support In Progress): Route Plan Import Error
- 09:29 AM Production Ticket(ST) #11132 (Ticket Resolved): Route Plan Import Error
- - The error happen when we try to validate the uploaded file.
- When stored procedure execute RoutePlanDataDisplay, ...
05/03/2024
- 03:02 PM Production Ticket(ST) #11118 (Ticket Resolved): KARA - Kara backend cannot login
- 12:11 PM Production Ticket(ST) #11118 (Pending Client Verification): KARA - Kara backend cannot login
- 11:39 AM Production Ticket(ST) #11118 (Support In Progress): KARA - Kara backend cannot login
- 11:24 AM Production Ticket(ST) #11118 (Ticket Resolved): KARA - Kara backend cannot login
- All web user cannot login.
!d11248e7-f864-4b10-b049-4aa28c003f54.jpg!
- 12:41 PM Production Ticket(ST) #11120 (Ticket Resolved): TSH - My salesman unable to receive the van goods request after download
- 12:32 PM Production Ticket(ST) #11120 (Support In Progress): TSH - My salesman unable to receive the van goods request after download
- 12:30 PM Production Ticket(ST) #11120 (Ticket Resolved): TSH - My salesman unable to receive the van goods request after download
- - Morning @Louise MCC, need your assistance urgently about this issue.
My salesman unable to receive the van goods r...
04/03/2024
02/03/2024
- 04:27 PM Production Ticket(ST) #11025 (Ticket Resolved): NIBOU - photo report cannot be zoom and not clear
01/03/2024
29/02/2024
- 11:25 AM Production Ticket(ST) #11053 (Ticket Resolved): NIBOU - Clean Up Master Data in TRIAL to be migrate to production
- --customer tables
select 'customer' as Data,count(1) as count from customer where org_id ='nibou'
union select 'c... - 11:18 AM Production Ticket(ST) #11053 (Support In Progress): NIBOU - Clean Up Master Data in TRIAL to be migrate to production
- 11:16 AM Production Ticket(ST) #11019 (Ticket Resolved): NIBOU - Request To Maintain Customer Master and Customer To User Relation
- 09:23 AM Production Ticket(ST) #11019 (Pending Client Verification): NIBOU - Request To Maintain Customer Master and Customer To User Relation
- 09:20 AM Production Ticket(ST) #11044 (Ticket Resolved): NIBOU - Request To Check and fix Nibou issues
- select *
from member
where org_id ='NIBOU'
select *
from member
where org_id ='NIBOU' and member_cd ='JUST...
28/02/2024
- 02:47 PM Production Ticket(ST) #11044 (Pending Client Verification): NIBOU - Request To Check and fix Nibou issues
- !3c18cbf9-412b-4967-b9ab-5c633cd75169.jpg!
!8dfd8a81-2709-4048-850d-93f0860a39b2.jpg!
!f7a38d86-f920-4540-9a93-932b...
27/02/2024
- 04:21 PM Production Ticket(ST) #11061 (Ticket Resolved): HEEN LOONG - Request Trial environment setup for Heen Loong
- Dear Afiq,
Kindly assist to setup a trial environment for Heen Loong. I have also massaged all the provided 4 mast... - 03:57 PM Production Ticket(ST) #11058 (Support In Progress): DATANORYTRIAL- Upload products using SKU Import but price code not appear
- Modify sp_DataLoad_di_product_item_import
Added BEGIN TRANSACTION and COMMIT TRANSACTION
Move product price inse... - 03:56 PM Production Ticket(ST) #11058 (Ticket Resolved): DATANORYTRIAL- Upload products using SKU Import but price code not appear
- 01:29 PM Production Ticket(ST) #11051 (Support In Progress): KARA - Request Trial Environment Setup for Kara Personal Care
- 12:20 PM Production Ticket(ST) #10781 (Ticket Resolved): Suntory - Request to patch some dummy data on credit limit, balance, aging and outstanding for Suntory
- 12:08 PM Production Ticket(ST) #10802 (Ticket Resolved): TSH - SKU import – Hit duplication error when performing the import SKU master list template into the system, system does not override the old SKU master data.
- 12:08 PM Production Ticket(ST) #10784 (Ticket Resolved): TSH - TSH issues
26/02/2024
- 06:59 PM Production Ticket(ST) #11053 (Ticket Resolved): NIBOU - Clean Up Master Data in TRIAL to be migrate to production
- - @Assyafiq MCC for Nibou live run, plz assist to setup the price code using this list
- And this is the customer pr... - 06:53 PM Production Ticket(ST) #11051 (Ticket Resolved): KARA - Request Trial Environment Setup for Kara Personal Care
- Dear Afiq and team,
Kindly assist to setup the trial environment for Kara. I have also massaged all the master dat... - 06:44 PM Production Ticket(ST) #11026 (Pending Client Feedback): NIBOU - carton can be scan, unit barcode can’t be scan
- - 9555417700308. This is the barcode that they try to scan and resulted product not found.
- I didnt find this barco... - 06:15 PM Production Ticket(ST) #11044 (Pending Client Feedback): NIBOU - Request To Check and fix Nibou issues
- If they set new PIC to the customer, the existing PIC will become expired.
- 10:37 AM Production Ticket(ST) #11044 (Support In Progress): NIBOU - Request To Check and fix Nibou issues
- 10:36 AM Production Ticket(ST) #11044 (Ticket Resolved): NIBOU - Request To Check and fix Nibou issues
- Dear Rashdan,
Based on our conversation moments ago, kindly assist to look into this issue for Nibou:
Unplanned...
23/02/2024
- 04:03 PM Production Ticket(ST) #11019 (Escalated to Level 3): NIBOU - Request To Maintain Customer Master and Customer To User Relation
- @Assyafiq MCC @Louise MCC who help to setup the customer for Nibou? can help check why this account GD/SEGI not setup...
- 03:43 PM Production Ticket(ST) #11019 (Support In Progress): NIBOU - Request To Maintain Customer Master and Customer To User Relation
- 12:26 PM Production Ticket(ST) #11036 (Ticket Resolved): NIBOU - transaction photo report does not show out for the user Jowin
- !Screenshot%202024-02-23%20122722.png!
- 12:14 PM Production Ticket(ST) #11036 (Support In Progress): NIBOU - transaction photo report does not show out for the user Jowin
- 11:37 AM Production Ticket(ST) #11036 (Ticket Resolved): NIBOU - transaction photo report does not show out for the user Jowin
- - Hi Rashdan for NIbou, transaction photo report does not show out for the user Jowin, I test my side also the same
... - 11:26 AM Production Ticket(ST) #11026 (Support In Progress): NIBOU - carton can be scan, unit barcode can’t be scan
- 10:17 AM Production Ticket(ST) #11025 (Pending Client Verification): NIBOU - photo report cannot be zoom and not clear
- We compress the size and quality of the images to enhance overall performance, especially during processes such as up...
- 10:08 AM Production Ticket(ST) #11025 (Support In Progress): NIBOU - photo report cannot be zoom and not clear
22/02/2024
- 04:23 PM Production Ticket(ST) #11017 (Escalated to Level 3): TSH - we found that invoice for customer with promotion campaign printed from Website it’s unit price & total price are different from invoice printed by Salesman via mobile apps.
- 11:38 AM Production Ticket(ST) #11017 (Support In Progress): TSH - we found that invoice for customer with promotion campaign printed from Website it’s unit price & total price are different from invoice printed by Salesman via mobile apps.
- 10:52 AM Production Ticket(ST) #11014 (Escalated to Level 3): Suntory - Back suntory datanory database from test server and restore as new database in trial server
- !613a16ff-2036-4cf8-bd89-5348c3b6c348.jpg!
!1413489a-01e0-4d8f-b51e-22f87fbe52af.jpg!
!64958e49-03c3-4405-89a1-de9f... - 10:41 AM Production Ticket(ST) #11014 (Support In Progress): Suntory - Back suntory datanory database from test server and restore as new database in trial server
- 10:37 AM Production Ticket(ST) #11026 (Ticket Resolved): NIBOU - carton can be scan, unit barcode can’t be scan
- - Hi @Louise MCC we found out that carton can be scan, unit barcode can’t be scan can assist to check on this TQ
- R... - 10:32 AM Production Ticket(ST) #11025 (Ticket Resolved): NIBOU - photo report cannot be zoom and not clear
- Hi Rashdan, want to ask for Nibou, the admin complain the photo report cannot be zoom and not clear, this one is reso...
21/02/2024
- 05:32 PM Production Ticket(ST) #11019 (Ticket Resolved): NIBOU - Request To Maintain Customer Master and Customer To User Relation
- Dear Rashdan,
Kindly assists to patch the new customer master data from NO 342 – 432 (Segi, total 91 outlet) provi... - 04:47 PM Production Ticket(ST) #11017 (Ticket Resolved): TSH - we found that invoice for customer with promotion campaign printed from Website it’s unit price & total price are different from invoice printed by Salesman via mobile apps.
- Hi @Louise MCC, we found that invoice for customer with promotion campaign printed from Website it’s unit price & tot...
- 02:38 PM Production Ticket(ST) #11014 (Ticket Resolved): Suntory - Back suntory datanory database from test server and restore as new database in trial server
- 09:37 AM Production Ticket(ST) #10870 (Ticket Resolved): TSH - Hi @MCC Jann Yap, there was an issue regarding the missing data for invoice no.: INC06000335-240124 & INC06000336-240124 in Datanory.
19/02/2024
- 02:40 PM Production Ticket(ST) #10987 (Ticket Resolved): NIBOU - last order product and show previous stock count are not showing out even the backend setting has turn on
- 11:20 AM Production Ticket(ST) #10987 (Support In Progress): NIBOU - last order product and show previous stock count are not showing out even the backend setting has turn on
- 11:18 AM Production Ticket(ST) #10987 (Ticket Resolved): NIBOU - last order product and show previous stock count are not showing out even the backend setting has turn on
- Morning Jann, for Nibou sales order taking and stock count module at Mobile, last order product and show previous sto...
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