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From 14/02/2024 to 14/03/2024

13/03/2024

04:41 PM Datanory - TSH Production Ticket(ST) #11148 (Pending Client Verification): TSH - TSH Issues
Rashdan Hussin
01:33 PM Datanory - TSH Production Ticket(ST) #11148: TSH - TSH Issues
Sub total error & unpaid amount error
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For items under promotion, the uni...
Rashdan Hussin
04:38 PM Production Ticket(ST) #11141 (Pending Client Verification): TSH - there is an error on the total amount of invoices after extracting to PDF
Rashdan Hussin
12:43 PM Production Ticket(ST) #11198 (Ticket Resolved): TSH - salesman try to upload his sales to cloud and pop-up this Alert.
Rashdan Hussin
12:37 PM Production Ticket(ST) #11198 (Support In Progress): TSH - salesman try to upload his sales to cloud and pop-up this Alert.
Rashdan Hussin
12:34 PM Production Ticket(ST) #11061 (Ticket Resolved): HEEN LOONG - Request Trial environment setup for Heen Loong
Rashdan Hussin
09:14 AM Production Ticket(ST) #11017 (Pending Client Verification): TSH - we found that invoice for customer with promotion campaign printed from Website it’s unit price & total price are different from invoice printed by Salesman via mobile apps.
Rashdan Hussin

12/03/2024

04:13 PM Production Ticket(ST) #11198 (Ticket Resolved): TSH - salesman try to upload his sales to cloud and pop-up this Alert.
Hi @Rashdan Hussin, my salesman try to upload his sales to cloud and pop-up this Alert.
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Rashdan Hussin
02:55 PM Production Ticket(ST) #11197 (Escalated to Level 3): HEEN LOONG - Products Do Not Show In Mobile Apps
https://app.clickup.com/t/86enuvpth Rashdan Hussin
02:50 PM Production Ticket(ST) #11197 (Support In Progress): HEEN LOONG - Products Do Not Show In Mobile Apps
Rashdan Hussin
02:50 PM Production Ticket(ST) #11197 (Ticket Resolved): HEEN LOONG - Products Do Not Show In Mobile Apps
When we try to search the products, it took so long to loading.
Then the products do not appear and user will kicked...
Rashdan Hussin
02:54 PM Production Ticket(ST) #11017: TSH - we found that invoice for customer with promotion campaign printed from Website it’s unit price & total price are different from invoice printed by Salesman via mobile apps.
in progress https://app.clickup.com/t/86enuec1a Muhammad Arif
10:05 AM Datanory - TSH Production Ticket(ST) #11148 (Escalated to Level 3): TSH - TSH Issues
Item 1: Done
Item 2: We found no issue for this one. Need to monitor whether the issue are repetitive.
Item 3: Thi...
Rashdan Hussin
10:01 AM Datanory - TSH Production Ticket(ST) #11148 (Support In Progress): TSH - TSH Issues
Rashdan Hussin

11/03/2024

10:38 PM Production Ticket(ST) #11132: Route Plan Import Error
https://app.clickup.com/t/86entjeuv Rashdan Hussin
10:31 PM Production Ticket(ST) #11017: TSH - we found that invoice for customer with promotion campaign printed from Website it’s unit price & total price are different from invoice printed by Salesman via mobile apps.
https://app.clickup.com/t/86enpyfkv Rashdan Hussin
09:45 PM Production Ticket(ST) #11061 (Support In Progress): HEEN LOONG - Request Trial environment setup for Heen Loong
Rashdan Hussin
11:35 AM Production Ticket(ST) #11026 (Ticket Resolved): NIBOU - carton can be scan, unit barcode can’t be scan
Rashdan Hussin
11:33 AM Production Ticket(ST) #11026 (Pending Client Verification): NIBOU - carton can be scan, unit barcode can’t be scan
Rashdan Hussin
11:32 AM Production Ticket(ST) #11051 (Ticket Resolved): KARA - Request Trial Environment Setup for Kara Personal Care
Rashdan Hussin
11:08 AM Production Ticket(ST) #10566 (Ticket Resolved): Prima Asia - SFA Implementation for Prima Asia
Muhammed Assyafiq Bin Ahmad Kamal

07/03/2024

04:54 PM Production Ticket(ST) #11146 (Support In Progress): KARA - Product Price Code Missing When Import SKU Through Web
Muhammad Arif
09:18 AM Production Ticket(ST) #11146 (Ticket Resolved): KARA - Product Price Code Missing When Import SKU Through Web
When we insert the new products using SKU Import, all the products details enter the database successfully.
Except t...
Rashdan Hussin
10:33 AM Datanory - TSH Production Ticket(ST) #11148 (Ticket Resolved): TSH - TSH Issues
Dear Rashdan,
Kindly assist to solve some of the issues which reported by TSH:
1) The format, spacing, and font...
Rashdan Hussin
09:17 AM Production Ticket(ST) #11058 (Ticket Resolved): DATANORYTRIAL- Upload products using SKU Import but price code not appear
Muhammed Assyafiq Bin Ahmad Kamal

06/03/2024

06:35 PM Production Ticket(ST) #11141 (Escalated to Level 3): TSH - there is an error on the total amount of invoices after extracting to PDF
https://app.clickup.com/t/86entpprx Rashdan Hussin
04:43 PM Production Ticket(ST) #11141 (Support In Progress): TSH - there is an error on the total amount of invoices after extracting to PDF
Rashdan Hussin
04:43 PM Production Ticket(ST) #11141 (Ticket Resolved): TSH - there is an error on the total amount of invoices after extracting to PDF
Hi @Louise MCC, there is an error on the total amount of invoices after extracting to PDF. As per the picture shown i... Rashdan Hussin
04:47 PM Production Ticket(ST) #11014 (Ticket Resolved): Suntory - Back suntory datanory database from test server and restore as new database in trial server
Rashdan Hussin
04:46 PM Production Ticket(ST) #11014 (Pending Client Verification): Suntory - Back suntory datanory database from test server and restore as new database in trial server
Rashdan Hussin
10:07 AM Production Ticket(ST) #11132 (Escalated to Level 3): Route Plan Import Error
Rashdan Hussin
09:32 AM Production Ticket(ST) #11132 (Support In Progress): Route Plan Import Error
Rashdan Hussin
09:29 AM Production Ticket(ST) #11132 (Ticket Resolved): Route Plan Import Error
- The error happen when we try to validate the uploaded file.
- When stored procedure execute RoutePlanDataDisplay, ...
Rashdan Hussin

05/03/2024

03:02 PM Production Ticket(ST) #11118 (Ticket Resolved): KARA - Kara backend cannot login
Rashdan Hussin
12:11 PM Production Ticket(ST) #11118 (Pending Client Verification): KARA - Kara backend cannot login
Rashdan Hussin
11:39 AM Production Ticket(ST) #11118 (Support In Progress): KARA - Kara backend cannot login
Rashdan Hussin
11:24 AM Production Ticket(ST) #11118 (Ticket Resolved): KARA - Kara backend cannot login
All web user cannot login.
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Rashdan Hussin
12:41 PM Production Ticket(ST) #11120 (Ticket Resolved): TSH - My salesman unable to receive the van goods request after download
Rashdan Hussin
12:32 PM Production Ticket(ST) #11120 (Support In Progress): TSH - My salesman unable to receive the van goods request after download
Rashdan Hussin
12:30 PM Production Ticket(ST) #11120 (Ticket Resolved): TSH - My salesman unable to receive the van goods request after download
- Morning @Louise MCC, need your assistance urgently about this issue.
My salesman unable to receive the van goods r...
Rashdan Hussin

04/03/2024

06:06 PM Production Ticket(ST) #11051 (Pending Client Verification): KARA - Request Trial Environment Setup for Kara Personal Care
Rashdan Hussin

02/03/2024

04:27 PM Production Ticket(ST) #11025 (Ticket Resolved): NIBOU - photo report cannot be zoom and not clear
Rashdan Hussin

01/03/2024

09:10 AM Production Ticket(ST) #11026 (Escalated to Level 3): NIBOU - carton can be scan, unit barcode can’t be scan
Rashdan Hussin

29/02/2024

11:25 AM Production Ticket(ST) #11053 (Ticket Resolved): NIBOU - Clean Up Master Data in TRIAL to be migrate to production
--customer tables
select 'customer' as Data,count(1) as count from customer where org_id ='nibou'
union select 'c...
Rashdan Hussin
11:18 AM Production Ticket(ST) #11053 (Support In Progress): NIBOU - Clean Up Master Data in TRIAL to be migrate to production
Rashdan Hussin
11:16 AM Production Ticket(ST) #11019 (Ticket Resolved): NIBOU - Request To Maintain Customer Master and Customer To User Relation
Rashdan Hussin
09:23 AM Production Ticket(ST) #11019 (Pending Client Verification): NIBOU - Request To Maintain Customer Master and Customer To User Relation
Rashdan Hussin
09:20 AM Production Ticket(ST) #11044 (Ticket Resolved): NIBOU - Request To Check and fix Nibou issues
select *
from member
where org_id ='NIBOU'
select *
from member
where org_id ='NIBOU' and member_cd ='JUST...
Rashdan Hussin

28/02/2024

02:47 PM Production Ticket(ST) #11044 (Pending Client Verification): NIBOU - Request To Check and fix Nibou issues
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!f7a38d86-f920-4540-9a93-932b...
Rashdan Hussin

27/02/2024

04:21 PM Production Ticket(ST) #11061 (Ticket Resolved): HEEN LOONG - Request Trial environment setup for Heen Loong
Dear Afiq,
Kindly assist to setup a trial environment for Heen Loong. I have also massaged all the provided 4 mast...
Rashdan Hussin
03:57 PM Production Ticket(ST) #11058 (Support In Progress): DATANORYTRIAL- Upload products using SKU Import but price code not appear
Modify sp_DataLoad_di_product_item_import
Added BEGIN TRANSACTION and COMMIT TRANSACTION
Move product price inse...
Muhammed Assyafiq Bin Ahmad Kamal
03:56 PM Production Ticket(ST) #11058 (Ticket Resolved): DATANORYTRIAL- Upload products using SKU Import but price code not appear
Rashdan Hussin
01:29 PM Production Ticket(ST) #11051 (Support In Progress): KARA - Request Trial Environment Setup for Kara Personal Care
Rashdan Hussin
12:20 PM Production Ticket(ST) #10781 (Ticket Resolved): Suntory - Request to patch some dummy data on credit limit, balance, aging and outstanding for Suntory
Muhammed Assyafiq Bin Ahmad Kamal
12:08 PM Production Ticket(ST) #10802 (Ticket Resolved): TSH - SKU import – Hit duplication error when performing the import SKU master list template into the system, system does not override the old SKU master data.
Muhammed Assyafiq Bin Ahmad Kamal
12:08 PM Production Ticket(ST) #10784 (Ticket Resolved): TSH - TSH issues
Muhammed Assyafiq Bin Ahmad Kamal

26/02/2024

06:59 PM Production Ticket(ST) #11053 (Ticket Resolved): NIBOU - Clean Up Master Data in TRIAL to be migrate to production
- @Assyafiq MCC for Nibou live run, plz assist to setup the price code using this list
- And this is the customer pr...
Rashdan Hussin
06:53 PM Production Ticket(ST) #11051 (Ticket Resolved): KARA - Request Trial Environment Setup for Kara Personal Care
Dear Afiq and team,
Kindly assist to setup the trial environment for Kara. I have also massaged all the master dat...
Rashdan Hussin
06:44 PM Production Ticket(ST) #11026 (Pending Client Feedback): NIBOU - carton can be scan, unit barcode can’t be scan
- 9555417700308. This is the barcode that they try to scan and resulted product not found.
- I didnt find this barco...
Rashdan Hussin
06:15 PM Production Ticket(ST) #11044 (Pending Client Feedback): NIBOU - Request To Check and fix Nibou issues
If they set new PIC to the customer, the existing PIC will become expired. Rashdan Hussin
10:37 AM Production Ticket(ST) #11044 (Support In Progress): NIBOU - Request To Check and fix Nibou issues
Rashdan Hussin
10:36 AM Production Ticket(ST) #11044 (Ticket Resolved): NIBOU - Request To Check and fix Nibou issues
Dear Rashdan,
Based on our conversation moments ago, kindly assist to look into this issue for Nibou:
Unplanned...
Rashdan Hussin

23/02/2024

04:03 PM Production Ticket(ST) #11019 (Escalated to Level 3): NIBOU - Request To Maintain Customer Master and Customer To User Relation
@Assyafiq MCC @Louise MCC who help to setup the customer for Nibou? can help check why this account GD/SEGI not setup... Rashdan Hussin
03:43 PM Production Ticket(ST) #11019 (Support In Progress): NIBOU - Request To Maintain Customer Master and Customer To User Relation
Rashdan Hussin
12:26 PM Production Ticket(ST) #11036 (Ticket Resolved): NIBOU - transaction photo report does not show out for the user Jowin
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Rashdan Hussin
12:14 PM Production Ticket(ST) #11036 (Support In Progress): NIBOU - transaction photo report does not show out for the user Jowin
Rashdan Hussin
11:37 AM Production Ticket(ST) #11036 (Ticket Resolved): NIBOU - transaction photo report does not show out for the user Jowin
- Hi Rashdan for NIbou, transaction photo report does not show out for the user Jowin, I test my side also the same
...
Rashdan Hussin
11:26 AM Production Ticket(ST) #11026 (Support In Progress): NIBOU - carton can be scan, unit barcode can’t be scan
Rashdan Hussin
10:17 AM Production Ticket(ST) #11025 (Pending Client Verification): NIBOU - photo report cannot be zoom and not clear
We compress the size and quality of the images to enhance overall performance, especially during processes such as up... Rashdan Hussin
10:08 AM Production Ticket(ST) #11025 (Support In Progress): NIBOU - photo report cannot be zoom and not clear
Rashdan Hussin

22/02/2024

04:23 PM Production Ticket(ST) #11017 (Escalated to Level 3): TSH - we found that invoice for customer with promotion campaign printed from Website it’s unit price & total price are different from invoice printed by Salesman via mobile apps.
Rashdan Hussin
11:38 AM Production Ticket(ST) #11017 (Support In Progress): TSH - we found that invoice for customer with promotion campaign printed from Website it’s unit price & total price are different from invoice printed by Salesman via mobile apps.
Rashdan Hussin
10:52 AM Production Ticket(ST) #11014 (Escalated to Level 3): Suntory - Back suntory datanory database from test server and restore as new database in trial server
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!1413489a-01e0-4d8f-b51e-22f87fbe52af.jpg!
!64958e49-03c3-4405-89a1-de9f...
Rashdan Hussin
10:41 AM Production Ticket(ST) #11014 (Support In Progress): Suntory - Back suntory datanory database from test server and restore as new database in trial server
Rashdan Hussin
10:37 AM Production Ticket(ST) #11026 (Ticket Resolved): NIBOU - carton can be scan, unit barcode can’t be scan
- Hi @Louise MCC we found out that carton can be scan, unit barcode can’t be scan can assist to check on this TQ
- R...
Rashdan Hussin
10:32 AM Production Ticket(ST) #11025 (Ticket Resolved): NIBOU - photo report cannot be zoom and not clear
Hi Rashdan, want to ask for Nibou, the admin complain the photo report cannot be zoom and not clear, this one is reso... Rashdan Hussin

21/02/2024

05:32 PM Production Ticket(ST) #11019 (Ticket Resolved): NIBOU - Request To Maintain Customer Master and Customer To User Relation
Dear Rashdan,
Kindly assists to patch the new customer master data from NO 342 – 432 (Segi, total 91 outlet) provi...
Rashdan Hussin
04:47 PM Production Ticket(ST) #11017 (Ticket Resolved): TSH - we found that invoice for customer with promotion campaign printed from Website it’s unit price & total price are different from invoice printed by Salesman via mobile apps.
Hi @Louise MCC, we found that invoice for customer with promotion campaign printed from Website it’s unit price & tot... Rashdan Hussin
02:38 PM Production Ticket(ST) #11014 (Ticket Resolved): Suntory - Back suntory datanory database from test server and restore as new database in trial server
Muhammed Assyafiq Bin Ahmad Kamal
09:37 AM Production Ticket(ST) #10870 (Ticket Resolved): TSH - Hi @⁨MCC Jann Yap⁩, there was an issue regarding the missing data for invoice no.: INC06000335-240124 & INC06000336-240124 in Datanory.
Rashdan Hussin

19/02/2024

02:40 PM Production Ticket(ST) #10987 (Ticket Resolved): NIBOU - last order product and show previous stock count are not showing out even the backend setting has turn on
Rashdan Hussin
11:20 AM Production Ticket(ST) #10987 (Support In Progress): NIBOU - last order product and show previous stock count are not showing out even the backend setting has turn on
Rashdan Hussin
11:18 AM Production Ticket(ST) #10987 (Ticket Resolved): NIBOU - last order product and show previous stock count are not showing out even the backend setting has turn on
Morning Jann, for Nibou sales order taking and stock count module at Mobile, last order product and show previous sto... Rashdan Hussin
 

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