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From 26/09/2023 to 25/10/2023

25/10/2023

03:38 PM Production Ticket(ST) #10262 (Pending Client Verification): Patch some sample/dummy data
Muhammad Arif
03:36 PM Production Ticket(ST) #10262 (Support In Progress): Patch some sample/dummy data
Muhammad Arif
02:57 PM Production Ticket(ST) #10262 (Ticket Resolved): Patch some sample/dummy data
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Alfred Tan

23/10/2023

11:25 AM Production Ticket(ST) #10223 (Pending Client Verification): Nibou - Request for setup new trial Organization for Nibou
Muhammed Assyafiq Bin Ahmad Kamal

20/10/2023

04:32 PM Production Ticket(ST) #10222 (Support In Progress): SNEKKU - Some of the Snekku SKU is missing in Mobile
Muhammed Assyafiq Bin Ahmad Kamal
09:47 AM Production Ticket(ST) #10222 (Support In Progress): SNEKKU - Some of the Snekku SKU is missing in Mobile
Hi Afiq,
Some of the Snekku SKU is missing in Mobile. Already check the Price Code, Product Category, Chain is cor...
Muhammed Assyafiq Bin Ahmad Kamal
04:28 PM Production Ticket(ST) #10223 (Support In Progress): Nibou - Request for setup new trial Organization for Nibou
done setup
1. org
2. sku
3. users
4. customers
5. approval flow
6. warehouse
Pending
warehouse stock in a...
Muhammed Assyafiq Bin Ahmad Kamal
09:49 AM Production Ticket(ST) #10223 (Ticket Resolved): Nibou - Request for setup new trial Organization for Nibou
Dear Afiq,
I have massage all 4 of the master data list that provided by Nibou which includes:
1. Customer Impo...
Muhammed Assyafiq Bin Ahmad Kamal

17/10/2023

11:28 AM Production Ticket(ST) #10070 (Ticket Resolved): SNEKKU - Maitenance request for approval level, chain product category and sales team removal
Muhammed Assyafiq Bin Ahmad Kamal
11:27 AM Production Ticket(ST) #10063 (Ticket Resolved): SNEKKU - On behalf back-end setup
Muhammed Assyafiq Bin Ahmad Kamal

16/10/2023

05:27 PM Production Ticket(ST) #10177 (Ticket Resolved): Shan You - Request to allow net flow and advise on fortigate licensing
Muhammed Assyafiq Bin Ahmad Kamal
05:26 PM Production Ticket(ST) #10177 (Support In Progress): Shan You - Request to allow net flow and advise on fortigate licensing
Muhammed Assyafiq Bin Ahmad Kamal

13/10/2023

05:04 PM Production Ticket(ST) #10177 (Ticket Resolved): Shan You - Request to allow net flow and advise on fortigate licensing
Muhammed Assyafiq Bin Ahmad Kamal

12/10/2023

08:50 AM Production Ticket(ST) #10110 (Ticket Resolved): remove the warehouse - Snekku
Muhammad Arif
08:49 AM Production Ticket(ST) #10110 (Pending Client Verification): remove the warehouse - Snekku
Muhammad Arif
08:46 AM Production Ticket(ST) #10110 (Support In Progress): remove the warehouse - Snekku
Muhammad Arif

09/10/2023

11:39 AM Production Ticket(ST) #10073 (Escalated to Level 3): SNEKKU - Open multiple edit tab on on-behalf page causing the customer list show unticked.
Muhammed Assyafiq Bin Ahmad Kamal
11:38 AM Production Ticket(ST) #10073 (Support In Progress): SNEKKU - Open multiple edit tab on on-behalf page causing the customer list show unticked.
Muhammed Assyafiq Bin Ahmad Kamal
11:23 AM Production Ticket(ST) #10103 (Ticket Resolved): YAKULT - request information regarding the specific service port requirements for our virtual machine (VM) server located in the DMZ (Demilitarized Zone), which connects our web server and database server on the LAN (Local Area Network).
Muhammed Assyafiq Bin Ahmad Kamal
11:22 AM Production Ticket(ST) #10103 (Support In Progress): YAKULT - request information regarding the specific service port requirements for our virtual machine (VM) server located in the DMZ (Demilitarized Zone), which connects our web server and database server on the LAN (Local Area Network).
Muhammed Assyafiq Bin Ahmad Kamal

06/10/2023

10:00 AM Production Ticket(ST) #10075 (Ticket Resolved): SNEKKU - Already set route plan for MSM3 but in mobile doesn't list out the customer in planned and unplanned route
Muhammed Assyafiq Bin Ahmad Kamal
09:58 AM Production Ticket(ST) #10075 (Support In Progress): SNEKKU - Already set route plan for MSM3 but in mobile doesn't list out the customer in planned and unplanned route
Muhammed Assyafiq Bin Ahmad Kamal
09:58 AM Production Ticket(ST) #10076 (Ticket Resolved): Gradino - User unable to upload. User already upload database. Kindly assist on this issue, thanks
Muhammed Assyafiq Bin Ahmad Kamal
09:44 AM Production Ticket(ST) #10110 (Ticket Resolved): remove the warehouse - Snekku
Hi Afiq,
Kindly refer to the attachment and please assist to remove all the warehouse except the one in highlighte...
Muhammad Arif

05/10/2023

02:57 PM Production Ticket(ST) #10103 (Ticket Resolved): YAKULT - request information regarding the specific service port requirements for our virtual machine (VM) server located in the DMZ (Demilitarized Zone), which connects our web server and database server on the LAN (Local Area Network).
Dear Kamal-san,
Good day,
Thank you for the email.
I hope this email finds you well. I am writing to request...
Muhammed Assyafiq Bin Ahmad Kamal

04/10/2023

10:11 AM Production Ticket(ST) #10076 (Support In Progress): Gradino - User unable to upload. User already upload database. Kindly assist on this issue, thanks
Muhammed Assyafiq Bin Ahmad Kamal

03/10/2023

05:30 PM Production Ticket(ST) #10076 (Ticket Resolved): Gradino - User unable to upload. User already upload database. Kindly assist on this issue, thanks
User: RIDHWAN
Password: 12345
Org: Gradino
Env: Trial
Muhammed Assyafiq Bin Ahmad Kamal
05:29 PM Production Ticket(ST) #10075 (Ticket Resolved): SNEKKU - Already set route plan for MSM3 but in mobile doesn't list out the customer in planned and unplanned route
Org: Snekku
Env: Trial
User: MSM3
Password: SKMSM3
This issue only happen for this user.
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Muhammed Assyafiq Bin Ahmad Kamal
04:28 PM Production Ticket(ST) #10073 (Ticket Resolved): SNEKKU - Open multiple edit tab on on-behalf page causing the customer list show unticked.
Muhammed Assyafiq Bin Ahmad Kamal
04:27 PM Production Ticket(ST) #10063 (Pending Client Verification): SNEKKU - On behalf back-end setup
Dear Kamal,
We have patched the data from back-end. You may find attached for the on-behalf setup exported from ba...
Muhammed Assyafiq Bin Ahmad Kamal
11:22 AM Production Ticket(ST) #10063 (Support In Progress): SNEKKU - On behalf back-end setup
Find out that current data are incorrect and request to re-setup according to latest on-behalf master. Muhammed Assyafiq Bin Ahmad Kamal
04:25 PM Production Ticket(ST) #10070 (Pending Client Verification): SNEKKU - Maitenance request for approval level, chain product category and sales team removal
Muhammed Assyafiq Bin Ahmad Kamal
03:50 PM Production Ticket(ST) #10070 (Support In Progress): SNEKKU - Maitenance request for approval level, chain product category and sales team removal
Muhammed Assyafiq Bin Ahmad Kamal
11:21 AM Production Ticket(ST) #10070 (Ticket Resolved): SNEKKU - Maitenance request for approval level, chain product category and sales team removal
Hi Afiq,
I required your assistance with items in listed below for Snekku:
1. Remove Sales Team SK MN.
!Sale...
Muhammed Assyafiq Bin Ahmad Kamal

02/10/2023

05:55 PM Production Ticket(ST) #10063 (Pending Client Verification): SNEKKU - On behalf back-end setup
Muhammed Assyafiq Bin Ahmad Kamal
05:53 PM Production Ticket(ST) #10063 (Support In Progress): SNEKKU - On behalf back-end setup
Muhammed Assyafiq Bin Ahmad Kamal
12:08 PM Production Ticket(ST) #10063 (Ticket Resolved): SNEKKU - On behalf back-end setup
Hi Afiq,
Please refer to the attachment regarding Snekku On Behalf Setup maintained in Excel. Kindly assist to pat...
Muhammed Assyafiq Bin Ahmad Kamal

27/09/2023

10:28 AM Production Ticket(ST) #10043 (Ticket Resolved): SNEKKU - Patch customer to user relation
Muhammed Assyafiq Bin Ahmad Kamal
10:27 AM Production Ticket(ST) #10043 (Support In Progress): SNEKKU - Patch customer to user relation
Muhammed Assyafiq Bin Ahmad Kamal
10:27 AM Production Ticket(ST) #10043 (Ticket Resolved): SNEKKU - Patch customer to user relation
Muhammed Assyafiq Bin Ahmad Kamal
 

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