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From 29/06/2024 to 28/07/2024

27/07/2024

03:34 PM Datanory - SUNTORY Production Ticket(ST) #12205 (Ticket Resolved): KYMMSENG UAT - unable to upload transaction from mobile
Rashdan Hussin
03:29 PM Datanory - SUNTORY Production Ticket(ST) #12299 (Escalated to Level 3): KYMMSENG UAT - sales order got apply promotion but after approved no more promotion
Rashdan Hussin
03:19 PM Datanory - SUNTORY Production Ticket(ST) #12299 (Support In Progress): KYMMSENG UAT - sales order got apply promotion but after approved no more promotion
Testing finding:
- test using suntory uat
- create sales order and take promotion then upload
- approve the sales ...
Rashdan Hussin
03:13 PM Datanory - SUNTORY Production Ticket(ST) #12299 (Ticket Resolved): KYMMSENG UAT - sales order got apply promotion but after approved no more promotion
[17:57, 26/07/2024] Boon MCC: Hi Arif, this sales order I got apply promotion, SOSR01000162-240726, in approval page ... Rashdan Hussin

26/07/2024

03:08 PM Datanory - SUNTORY Production Ticket(ST) #12205 (Pending Client Verification): KYMMSENG UAT - unable to upload transaction from mobile
Rashdan Hussin
12:40 PM Datanory - SUNTORY Production Ticket(ST) #12269 (Escalated to Level 3): KYMMSENG - invoice INKSMS002996-240719 is tag to a 8% promotion when upload from mobile, but when view in web, the promotion is not qualified
Rashdan Hussin
10:08 AM Datanory - SNEKKU Production Ticket(ST) #12261 (Ticket Resolved): Snekku- hi @Azhar13 why SOMN3000540 unable approve?
Muhammed Azhar Mohamed Maideen
10:06 AM Datanory - SNEKKU Production Ticket(ST) #12261 (Verification In Progress): Snekku- hi @Azhar13 why SOMN3000540 unable approve?
Muhammed Azhar Mohamed Maideen
10:06 AM Datanory - SNEKKU Production Ticket(ST) #12261 (Ready for Verification): Snekku- hi @Azhar13 why SOMN3000540 unable approve?
Muhammed Azhar Mohamed Maideen

25/07/2024

11:06 AM Datanory - SNEKKU Production Ticket(ST) #12267: Snekku- hi @~Jann Yap this caused mysoft wrong ya, as should be 5.33
https://app.clickup.com/t/86epx4bww Muhammed Azhar Mohamed Maideen
10:37 AM Datanory - SUNTORY Production Ticket(ST) #12227 (Pending Local Deployment): Suntory - HI team, user report duplicate SO no again
Muhammad Arif
10:36 AM Datanory - SUNTORY Production Ticket(ST) #12227 (Development Completed): Suntory - HI team, user report duplicate SO no again
Muhammad Arif
10:35 AM Datanory - SUNTORY Production Ticket(ST) #12227 (Development In Progress): Suntory - HI team, user report duplicate SO no again
Muhammad Arif
10:35 AM Datanory - SUNTORY Production Ticket(ST) #12227 (Assigned To): Suntory - HI team, user report duplicate SO no again
Muhammad Arif

24/07/2024

02:39 AM Datanory - SUNTORY Production Ticket(ST) #12269: KYMMSENG - invoice INKSMS002996-240719 is tag to a 8% promotion when upload from mobile, but when view in web, the promotion is not qualified
Another testing:
- test using suntory preprod
- create sales order for product 14006931, take promotion TB05PETALL0...
Rashdan Hussin
02:30 AM Datanory - SUNTORY Production Ticket(ST) #12269: KYMMSENG - invoice INKSMS002996-240719 is tag to a 8% promotion when upload from mobile, but when view in web, the promotion is not qualified
Testing finding:
- test using suntory preprod
- create sales order for product 14008193, take promotion TBGT07CCLR...
Rashdan Hussin
11:51 AM Datanory - SUNTORY Production Ticket(ST) #12269: KYMMSENG - invoice INKSMS002996-240719 is tag to a 8% promotion when upload from mobile, but when view in web, the promotion is not qualified
- Need to simulate by create sales order for product that qualified for 2 promotions.
- After upload, check on the w...
Rashdan Hussin
05:55 PM Datanory - SUNTORY Production Ticket(ST) #12290 (Ticket Resolved): Suntory- Suntory UAT merge into Trail Environment
https://app.clickup.com/t/9018039480/TK-870 Muhammed Azhar Mohamed Maideen
03:59 PM Datanory - GOLDCREST Production Ticket(ST) #12289 (Ticket Resolved): Goldcrest- Hi please check, 302F/047 in mobile 2 same code
Muhammed Azhar Mohamed Maideen
11:25 AM Datanory - GOLDCREST Production Ticket(ST) #12289: Goldcrest- Hi please check, 302F/047 in mobile 2 same code
https://app.clickup.com/t/86epwwte0 Muhammed Azhar Mohamed Maideen
10:55 AM Datanory - GOLDCREST Production Ticket(ST) #12289 (Support In Progress): Goldcrest- Hi please check, 302F/047 in mobile 2 same code
Muhammed Azhar Mohamed Maideen
10:54 AM Datanory - GOLDCREST Production Ticket(ST) #12289 (Ticket Resolved): Goldcrest- Hi please check, 302F/047 in mobile 2 same code
!WhatsApp%20Image%202024-07-23%20at%2017.01.11_7d765335.jpg!
Muhammed Azhar Mohamed Maideen
02:58 PM Datanory - GOLDCREST Production Ticket(ST) #12259 (Ticket Resolved): Goldcrest- Hi please check, why 302P/323 have 2 a/c
Hi @~Suzanne , as per our discussion, for the next master data update (customer & Route planning), please help to inf... Muhammad Arif

23/07/2024

04:41 PM Datanory - SNEKKU Production Ticket(ST) #12245: Snekku- Hi @Azhar13 After download around 10min, the table disappear, tried 2 times already
https://app.clickup.com/t/86epwqjry Muhammed Azhar Mohamed Maideen
04:13 PM Datanory - GOLDCREST Production Ticket(ST) #12143 (Escalated to Level 3): goldcrest- Hi please check, why is this showing mobile, what is happen underline?
https://app.clickup.com/t/86epwq9ug Muhammed Azhar Mohamed Maideen
02:03 PM Datanory - GOLDCREST Production Ticket(ST) #12143: goldcrest- Hi please check, why is this showing mobile, what is happen underline?

select a.invoice_no,a.invoice_status as 'Invoice Status',a.invoice_balance,a.updated_date,ch.col_no,ch.status as 'c...
Muhammed Azhar Mohamed Maideen
09:21 AM Datanory - GOLDCREST Production Ticket(ST) #12143 (Support In Progress): goldcrest- Hi please check, why is this showing mobile, what is happen underline?
Hi @Azhar , please do the workaround and perform testing in trial environment Muhammad Arif
03:37 PM Datanory - GOLDCREST Production Ticket(ST) #12259 (Pending Client Feedback): Goldcrest- Hi please check, why 302P/323 have 2 a/c
select a.created_date as 'Create customer Date',so.order_no,a.created_by,a.customer_code,a.customer_code, a.updated_... Muhammed Azhar Mohamed Maideen
12:00 PM Datanory - SUNTORY Production Ticket(ST) #12269: KYMMSENG - invoice INKSMS002996-240719 is tag to a 8% promotion when upload from mobile, but when view in web, the promotion is not qualified
exec sp_executesql N' exec web_spTxnSalesOrderApprovalMasterDataRetriveList @member_id,@org_id,@hdr_id, @type,@tenant... Rashdan Hussin
12:00 PM Datanory - SUNTORY Production Ticket(ST) #12269: KYMMSENG - invoice INKSMS002996-240719 is tag to a 8% promotion when upload from mobile, but when view in web, the promotion is not qualified
select * from di_mobile_txn_sales_orders where sales_orders_id = '9bc17eeb-842e-4cbd-8ea9-fb8fec04d988' and product_i... Rashdan Hussin
11:58 AM Datanory - GOLDCREST Production Ticket(ST) #12108 (Ticket Resolved): GOLDCREST - user JNL route plan got missing some acc
Rashdan Hussin
11:57 AM Datanory - GOLDCREST Production Ticket(ST) #12108 (Pending Client Verification): GOLDCREST - user JNL route plan got missing some acc
Meiling: Remove the update on mst_route whenever there is update or insert. Users are advised to upload new route for... Rashdan Hussin
11:28 AM Datanory - GOLDCREST Production Ticket(ST) #12049 (Ticket Resolved): Goldfresh - Hi pls check, why is the problem coming back?
Muhammed Azhar Mohamed Maideen
11:27 AM Datanory - GOLDCREST Production Ticket(ST) #12049 (Verification In Progress): Goldfresh - Hi pls check, why is the problem coming back?
https://app.clickup.com/t/86eptfp1k--> this ticket we found it internally, this ticket already resolved
as we check...
Muhammed Azhar Mohamed Maideen
11:18 AM Datanory - SUNTORY Production Ticket(ST) #12268 (Ticket Resolved): KYMMSENG - user still facing the internet slow issue
Rashdan Hussin
11:18 AM Datanory - SNEKKU Production Ticket(ST) #12281 (Ticket Resolved): Snekku-hi @Azhar13 5L047 inv empty, user MC8, please assist
Muhammed Azhar Mohamed Maideen
10:16 AM Datanory - SNEKKU Production Ticket(ST) #12281 (Pending Client Verification): Snekku-hi @Azhar13 5L047 inv empty, user MC8, please assist
Muhammed Azhar Mohamed Maideen
10:14 AM Datanory - SNEKKU Production Ticket(ST) #12281 (Support In Progress): Snekku-hi @Azhar13 5L047 inv empty, user MC8, please assist
Muhammed Azhar Mohamed Maideen
10:05 AM Datanory - SNEKKU Production Ticket(ST) #12281 (Ticket Resolved): Snekku-hi @Azhar13 5L047 inv empty, user MC8, please assist
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!WhatsApp%20Image%202024-07-22%20at%2016.58.51_67de289e...
Muhammed Azhar Mohamed Maideen
11:18 AM Datanory - SUNTORY Production Ticket(ST) #12184 (Ticket Resolved): KYMMSENG - i have separate sheet that duplicate dms code for same customer. pls help me delete or inactive the duplicate customers without transactions
Rashdan Hussin
11:15 AM Datanory - GOLDCREST Production Ticket(ST) #12038 (Ticket Resolved): GOLDCREST - user BRY do van goods request 1 times only, back end shown 3 items
Rashdan Hussin
11:15 AM Datanory - GOLDCREST Production Ticket(ST) #12038 (Pending Client Verification): GOLDCREST - user BRY do van goods request 1 times only, back end shown 3 items
Rashdan Hussin
11:13 AM Datanory - GOLDCREST Production Ticket(ST) #11901 (Ticket Resolved): GOLDCREST - MCJ 30/05/24 closing stocks different for 31/05/25 opening
Rashdan Hussin
11:12 AM Datanory - GOLDCREST Production Ticket(ST) #11901 (Pending Client Verification): GOLDCREST - MCJ 30/05/24 closing stocks different for 31/05/25 opening
Rashdan Hussin
09:19 AM Datanory - SUNTORY Production Ticket(ST) #12226 (Ticket Resolved): Hi supoort team, Elain request to check for this promotion which setup by Any and min 24 to max 60
Muhammad Arif
09:18 AM Datanory - SUNTORY Production Ticket(ST) #12227 (Support In Progress): Suntory - HI team, user report duplicate SO no again
Muhammad Arif
09:17 AM Datanory - SNEKKU Production Ticket(ST) #12240 (Ticket Resolved): Snekku- hi @~Jann Yap CCMC5000006 help change to CCMC5000005, user not pending collection, thanks
Muhammad Arif
09:17 AM Datanory - SNEKKU Production Ticket(ST) #12240 (Pending Client Verification): Snekku- hi @~Jann Yap CCMC5000006 help change to CCMC5000005, user not pending collection, thanks
Muhammad Arif
09:16 AM Datanory - SNEKKU Production Ticket(ST) #12240 (Support In Progress): Snekku- hi @~Jann Yap CCMC5000006 help change to CCMC5000005, user not pending collection, thanks
Hi @~Leewei, to patch the collection number, kindly refer below steps:
Collection Number Patching:
1. Request use...
Muhammad Arif
09:15 AM Datanory - SNEKKU Production Ticket(ST) #12257 (Ticket Resolved): Snekku- hi @~Jann Yap as per conversation just now, please help to change the collection number, thanks
Muhammad Arif
09:15 AM Datanory - SNEKKU Production Ticket(ST) #12257 (Pending Client Verification): Snekku- hi @~Jann Yap as per conversation just now, please help to change the collection number, thanks
Muhammad Arif
09:13 AM Datanory - SNEKKU Production Ticket(ST) #12257 (Support In Progress): Snekku- hi @~Jann Yap as per conversation just now, please help to change the collection number, thanks
Muhammad Arif
09:15 AM Datanory - SNEKKU Production Ticket(ST) #11780 (Pending Client Verification): Snekku- Hi @Azhar13 why like this ya
Muhammed Azhar Mohamed Maideen
09:14 AM Datanory - SNEKKU Production Ticket(ST) #11780 (Verification In Progress): Snekku- Hi @Azhar13 why like this ya
Muhammed Azhar Mohamed Maideen

22/07/2024

05:05 PM Datanory - DAILYFRESH Production Ticket(ST) #12126 (Ready for Verification): Daily Fresh - Both invoice sales on dashboard different. Kindly advise
Muhammed Azhar Mohamed Maideen
05:04 PM Datanory - SNEKKU Production Ticket(ST) #11780 (Ready for Verification): Snekku- Hi @Azhar13 why like this ya
Muhammed Azhar Mohamed Maideen
05:03 PM Datanory - GOLDCREST Production Ticket(ST) #12259: Goldcrest- Hi please check, why 302P/323 have 2 a/c
Arif assisted on this escalation where the customer code has to be remain same instead of doing amendment on that exi... Muhammed Azhar Mohamed Maideen
03:43 PM Datanory - GOLDCREST Production Ticket(ST) #12259 (Support In Progress): Goldcrest- Hi please check, why 302P/323 have 2 a/c
Muhammed Azhar Mohamed Maideen
02:47 PM Datanory - GOLDCREST Production Ticket(ST) #12259: Goldcrest- Hi please check, why 302P/323 have 2 a/c
302P/323 on April change code to 302A/205 bcoz change name and new owner
!WhatsApp%20Image%202024-07-22%20at%2...
Muhammed Azhar Mohamed Maideen
12:18 PM Datanory - SNEKKU Production Ticket(ST) #12267 (Pending Client Feedback): Snekku- hi @~Jann Yap this caused mysoft wrong ya, as should be 5.33
hi @~Leewei as we mentioned before ,the calculation is different between promotion discount and additional discount.... Rashdan Hussin
12:00 PM Datanory - SNEKKU Production Ticket(ST) #12267 (Support In Progress): Snekku- hi @~Jann Yap this caused mysoft wrong ya, as should be 5.33
Rashdan Hussin
11:06 AM Datanory - NIBOU Production Ticket(ST) #12266 (Ticket Resolved): NIBOU - Error appeared and i cannot rechecked my photo for previous itenery
Rashdan Hussin
11:02 AM Datanory - NIBOU Production Ticket(ST) #12266 (Support In Progress): NIBOU - Error appeared and i cannot rechecked my photo for previous itenery
Rashdan Hussin
09:50 AM Datanory - SUNTORY Production Ticket(ST) #12184 (Pending Client Verification): KYMMSENG - i have separate sheet that duplicate dms code for same customer. pls help me delete or inactive the duplicate customers without transactions
Rashdan Hussin
09:44 AM Datanory - SUNTORY Production Ticket(ST) #12194 (Escalated to Level 3): KYMMSENG - item with discount percentage but no discount value
https://app.clickup.com/t/9018039480/TK-840 Rashdan Hussin
09:41 AM Datanory - SUNTORY Production Ticket(ST) #12202 (Escalated to Level 3): KYMMSENG - Promotion Discount Amount and Percentage Not Tally
https://app.clickup.com/t/9018039480/TK-841 Rashdan Hussin
09:38 AM Datanory - SUNTORY Production Ticket(ST) #12207 (Escalated to Level 3): KYMMSENG - system set 5% for all product but mobile side show 6% and 5%
https://app.clickup.com/t/9018039480/TK-846 Rashdan Hussin

21/07/2024

11:13 AM Datanory - SUNTORY Production Ticket(ST) #12270 (Escalated to Level 3): KYMMSENG - Error happen when import customer into Datanory
https://app.clickup.com/t/9018039480/TK-850 Rashdan Hussin
11:03 AM Datanory - SUNTORY Production Ticket(ST) #12270 (Support In Progress): KYMMSENG - Error happen when import customer into Datanory
Rashdan Hussin
11:02 AM Datanory - SUNTORY Production Ticket(ST) #12270 (Ticket Resolved): KYMMSENG - Error happen when import customer into Datanory
!6bf98539-2e60-4e36-a655-5f9db643e863.jpg!
!6ce9e1f9-be33-43e2-b43d-5b2ba7eab025.jpg!
Rashdan Hussin
10:55 AM Datanory - SUNTORY Production Ticket(ST) #12269: KYMMSENG - invoice INKSMS002996-240719 is tag to a 8% promotion when upload from mobile, but when view in web, the promotion is not qualified
https://app.clickup.com/t/9018039480/TK-849 Rashdan Hussin
10:49 AM Datanory - SUNTORY Production Ticket(ST) #12269 (Support In Progress): KYMMSENG - invoice INKSMS002996-240719 is tag to a 8% promotion when upload from mobile, but when view in web, the promotion is not qualified
[12:01, 20/07/2024] Rashdan Hussin: Based on checking, the product should qualified for the promo. When run the sp al... Rashdan Hussin
10:47 AM Datanory - SUNTORY Production Ticket(ST) #12269 (Ticket Resolved): KYMMSENG - invoice INKSMS002996-240719 is tag to a 8% promotion when upload from mobile, but when view in web, the promotion is not qualified
Hi Team, as of my checking, the invoice INKSMS002996-240719 is tag to a 8% promotion when upload from mobile, but whe... Rashdan Hussin
10:50 AM Datanory - SUNTORY Production Ticket(ST) #12268: KYMMSENG - user still facing the internet slow issue
https://app.clickup.com/t/9018039480/TK-848 Rashdan Hussin
10:25 AM Datanory - SUNTORY Production Ticket(ST) #12268 (Pending Client Verification): KYMMSENG - user still facing the internet slow issue
[12:38, 20/07/2024] Ming Chuan MCC: Hi team, u had settled the outstanding, is billing issue whereby the old number i... Rashdan Hussin
10:19 AM Datanory - SUNTORY Production Ticket(ST) #12268 (Support In Progress): KYMMSENG - user still facing the internet slow issue
Rashdan Hussin
10:18 AM Datanory - SUNTORY Production Ticket(ST) #12268 (Ticket Resolved): KYMMSENG - user still facing the internet slow issue
Elaine report that all salesman tablet have received LINE BARRED message. The internet become slow and can't doing fu... Rashdan Hussin

19/07/2024

06:39 PM Datanory - SNEKKU Production Ticket(ST) #12267: Snekku- hi @~Jann Yap this caused mysoft wrong ya, as should be 5.33
Reqgarding this ticket, I had a conversation regarding the rounding issue I suspect this is related to this enquiry
...
Muhammed Azhar Mohamed Maideen
06:33 PM Datanory - SNEKKU Production Ticket(ST) #12267 (Ticket Resolved): Snekku- hi @~Jann Yap this caused mysoft wrong ya, as should be 5.33
!WhatsApp%20Image%202024-07-19%20at%2013.39.45_f179ed40.jpg!
!WhatsApp%20Image%202024-07-19%20at%2013.40.12_56a5ad47...
Muhammed Azhar Mohamed Maideen
06:30 PM Datanory - GOLDCREST Production Ticket(ST) #12259: Goldcrest- Hi please check, why 302P/323 have 2 a/c

select c.created_date,c.created_by, c.updated_by,* from customer c where customer_code= '302P/323' order by c.creat...
Muhammed Azhar Mohamed Maideen
04:08 PM Datanory - GOLDCREST Production Ticket(ST) #12259 (Pending Client Feedback): Goldcrest- Hi please check, why 302P/323 have 2 a/c
Muhammed Azhar Mohamed Maideen
04:08 PM Datanory - GOLDCREST Production Ticket(ST) #12259 (Support In Progress): Goldcrest- Hi please check, why 302P/323 have 2 a/c
hi @~Suzanne as we check from our side , we found transactions for both customer outlets are made. Could you please ... Muhammed Azhar Mohamed Maideen
06:26 PM Datanory - NIBOU Production Ticket(ST) #12266: NIBOU - Error appeared and i cannot rechecked my photo for previous itenery
As we check in latest trail enviroment The photo taking able to view no issue on the photo
Testing Findings
Tr...
Muhammed Azhar Mohamed Maideen
04:13 PM Datanory - NIBOU Production Ticket(ST) #12266 (Ticket Resolved): NIBOU - Error appeared and i cannot rechecked my photo for previous itenery
!WhatsApp%20Image%202024-07-19%20at%2011.17.37_95e11539.jpg!
Muhammed Azhar Mohamed Maideen
02:17 PM Datanory - SNEKKU Production Ticket(ST) #12261 (Escalated to Level 3): Snekku- hi @Azhar13 why SOMN3000540 unable approve?
Muhammed Azhar Mohamed Maideen
02:14 PM Datanory - SNEKKU Production Ticket(ST) #12261 (Support In Progress): Snekku- hi @Azhar13 why SOMN3000540 unable approve?
Muhammed Azhar Mohamed Maideen
11:59 AM Datanory - SNEKKU Production Ticket(ST) #12261: Snekku- hi @Azhar13 why SOMN3000540 unable approve?
exec sp_executesql N' select d.[ord_dtl_id]
,d.[ord_hdr_id]
,d....
Muhammed Azhar Mohamed Maideen
10:12 AM Datanory - SNEKKU Production Ticket(ST) #12261 (Ticket Resolved): Snekku- hi @Azhar13 why SOMN3000540 unable approve?
https://app.clickup.com/t/86epvug22 Muhammed Azhar Mohamed Maideen

18/07/2024

05:31 PM Datanory - GOLDCREST Production Ticket(ST) #12259: Goldcrest- Hi please check, why 302P/323 have 2 a/c
https://app.clickup.com/t/86epvjv4y Muhammed Azhar Mohamed Maideen
05:29 PM Datanory - GOLDCREST Production Ticket(ST) #12259 (Ticket Resolved): Goldcrest- Hi please check, why 302P/323 have 2 a/c
!WhatsApp%20Image%202024-07-18%20at%2017.24.28_d33c321a.jpg!
!WhatsApp%20Image%202024-07-18%20at%2017.25.29_c2021182...
Muhammed Azhar Mohamed Maideen
04:56 PM Datanory - SNEKKU Production Ticket(ST) #12257 (Ticket Resolved): Snekku- hi @~Jann Yap as per conversation just now, please help to change the collection number, thanks
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@Arif Ibrahim MCC can u assist on this?
Muhammed Azhar Mohamed Maideen
03:40 PM Datanory - SNEKKU Production Ticket(ST) #12200 (Ticket Resolved): Snekku- hi @~Jann Yap help to check user ME3, as she inform done clear data and download, but her collection numbering still jump
Muhammed Azhar Mohamed Maideen
12:36 PM Datanory - SNEKKU Production Ticket(ST) #12185 (Ticket Resolved): Snekku - Hi @Azhar13 Why here not include May invocie?
Muhammed Azhar Mohamed Maideen
09:36 AM Datanory - SNEKKU Production Ticket(ST) #12185 (Pending Client Verification): Snekku - Hi @Azhar13 Why here not include May invocie?
Muhammed Azhar Mohamed Maideen
12:30 PM Datanory - SNEKKU Production Ticket(ST) #12245 (Monitoring): Snekku- Hi @Azhar13 After download around 10min, the table disappear, tried 2 times already
Muhammed Azhar Mohamed Maideen

17/07/2024

05:55 PM Datanory - SNEKKU Production Ticket(ST) #12185: Snekku - Hi @Azhar13 Why here not include May invocie?
As I checked shan you Patching process has to be done under mst_customer_aging_config aging from from 46--> 1
As t...
Muhammed Azhar Mohamed Maideen
05:46 PM Datanory - SNEKKU Production Ticket(ST) #12245 (Pending Client Feedback): Snekku- Hi @Azhar13 After download around 10min, the table disappear, tried 2 times already
Muhammed Azhar Mohamed Maideen
05:46 PM Datanory - SNEKKU Production Ticket(ST) #12245 (Support In Progress): Snekku- Hi @Azhar13 After download around 10min, the table disappear, tried 2 times already
Muhammed Azhar Mohamed Maideen
04:06 PM Datanory - SNEKKU Production Ticket(ST) #12245: Snekku- Hi @Azhar13 After download around 10min, the table disappear, tried 2 times already
As we check from our side there is no issue all the app run smoothly without anu obsatacle
Already PM and had c...
Muhammed Azhar Mohamed Maideen
05:20 PM Datanory - NIBOU Production Ticket(ST) #12249 (Escalated to Level 3): NIBOU - VAN SALES price code for customer is automatically assigned for customer
Rashdan Hussin
05:10 PM Datanory - NIBOU Production Ticket(ST) #12249 (Support In Progress): NIBOU - VAN SALES price code for customer is automatically assigned for customer
Rashdan Hussin
05:09 PM Datanory - NIBOU Production Ticket(ST) #12249 (Ticket Resolved): NIBOU - VAN SALES price code for customer is automatically assigned for customer
Based on checking, the VAN SALES price code for customer is automatically assigned for customer that does not have pr... Rashdan Hussin
02:42 PM Datanory - SNEKKU Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
USER MS1
CUSTOMER 10814

Test Scenario 1
1) Edit customer Detail
2) insert photo
3) Upload the transact...
Muhammed Azhar Mohamed Maideen
11:00 AM Datanory - OROMEO Production Ticket(ST) #12237 (Ticket Resolved): OROMEO - this user only show 3 outlets of 7-11
Rashdan Hussin
10:59 AM Datanory - OROMEO Production Ticket(ST) #12238 (Ticket Resolved): OROMEO - these 2 SKUs not in lotus's list as well
Rashdan Hussin

16/07/2024

06:36 PM Datanory - SNEKKU Production Ticket(ST) #12245: Snekku- Hi @Azhar13 After download around 10min, the table disappear, tried 2 times already
select * from sync_mobile_token where token_id= '21931380-5CFD-4BB1-A4A7-BB934A43318B' order by created_date desc
...
Muhammed Azhar Mohamed Maideen
06:33 PM Datanory - SNEKKU Production Ticket(ST) #12245 (Ticket Resolved): Snekku- Hi @Azhar13 After download around 10min, the table disappear, tried 2 times already
Muhammed Azhar Mohamed Maideen
06:31 PM Datanory - OROMEO Production Ticket(ST) #12239 (Escalated to Level 3): oromeo- internal storage still have error
Muhammed Azhar Mohamed Maideen
06:25 PM Datanory - OROMEO Production Ticket(ST) #12239 (Support In Progress): oromeo- internal storage still have error
https://app.clickup.com/t/86epuz2me Muhammed Azhar Mohamed Maideen
05:29 PM Datanory - GOLDCREST Production Ticket(ST) #11901: GOLDCREST - MCJ 30/05/24 closing stocks different for 31/05/25 opening
Testing Finding: Version 4.2.0-trail.2--> latest version
currently I was doing testing in latest trail environ...
Muhammed Azhar Mohamed Maideen
05:06 PM Datanory - SNEKKU Production Ticket(ST) #12244 (Escalated to Level 3): Snekku- Hi @Azhar13, why sometimes not capture the chosen date?
Muhammed Azhar Mohamed Maideen
05:01 PM Datanory - SNEKKU Production Ticket(ST) #12244 (Support In Progress): Snekku- Hi @Azhar13, why sometimes not capture the chosen date?
Muhammed Azhar Mohamed Maideen
05:00 PM Datanory - SNEKKU Production Ticket(ST) #12244 (Ticket Resolved): Snekku- Hi @Azhar13, why sometimes not capture the chosen date?
Muhammed Azhar Mohamed Maideen
11:46 AM Datanory - DAILYFRESH Production Ticket(ST) #12126: Daily Fresh - Both invoice sales on dashboard different. Kindly advise
Second Case Testing For Daily fresh
Used Goldcrest org to trail enviroment since the trail Daily fresh is not com...
Muhammed Azhar Mohamed Maideen
11:44 AM Datanory - SNEKKU Production Ticket(ST) #12185: Snekku - Hi @Azhar13 Why here not include May invocie?
https://app.clickup.com/t/86eptadmw Muhammed Azhar Mohamed Maideen
09:30 AM Datanory - SNEKKU Production Ticket(ST) #12240 (Ticket Resolved): Snekku- hi @~Jann Yap CCMC5000006 help change to CCMC5000005, user not pending collection, thanks
Muhammed Azhar Mohamed Maideen
09:20 AM Datanory - GOLDCREST Production Ticket(ST) #11940 (Ticket Resolved): Hi pls check, why stock 250ml Boboi boy lychee negative?
For this ticket, since the previous related issue has been fixed and we were unable to replicate the issue, we will p... Muhammed Azhar Mohamed Maideen
09:17 AM Datanory - DAILYFRESH Production Ticket(ST) #12007 (Ticket Resolved): Daily Fresh- Hi technical team. SEL07 cancel this invoice. I already said that cancel from handheld no need to stock in back cause is auto will stock in back unless if cancel using website. But user said, the bread not stock in.
As We check from our and monitor from our side the issue is not occur again
Hence case close.
Muhammed Azhar Mohamed Maideen
09:13 AM Datanory - SNEKKU Production Ticket(ST) #12078 (Ticket Resolved): Snekku - Hi @Azhar13 why not follow time sequence ya
Muhammed Azhar Mohamed Maideen

15/07/2024

06:54 PM Datanory - SNEKKU Production Ticket(ST) #11780: Snekku- Hi @Azhar13 why like this ya
As we tested in the trial environment, a new promotion was created for this ticket. However, we found that the promot... Muhammed Azhar Mohamed Maideen
04:49 PM Datanory - OROMEO Production Ticket(ST) #12239: oromeo- internal storage still have error
testing data
Org_id= Oromeo
User 200020
Customer Code: 3000/AE23
Test 1
Uploaded photo: photo taking module...
Muhammed Azhar Mohamed Maideen
04:10 PM Datanory - OROMEO Production Ticket(ST) #12239 (Ticket Resolved): oromeo- internal storage still have error
!WhatsApp%20Image%202024-07-15%20at%2014.30.58_9ecfb47d.jpg!
Muhammed Azhar Mohamed Maideen
04:43 PM Datanory - OROMEO Production Ticket(ST) #12238 (Pending Client Verification): OROMEO - these 2 SKUs not in lotus's list as well
select * from customer where org_id = 'oromeo' and price_id <> '8AF04032-222F-44CE-8BD6-F263A3272CE6'
select * fro...
Rashdan Hussin
04:39 PM Datanory - OROMEO Production Ticket(ST) #12238 (Support In Progress): OROMEO - these 2 SKUs not in lotus's list as well
Rashdan Hussin
04:08 PM Datanory - OROMEO Production Ticket(ST) #12238 (Ticket Resolved): OROMEO - these 2 SKUs not in lotus's list as well
!WhatsApp%20Image%202024-07-15%20at%2014.54.52_b4880fff.jpg!
Muhammed Azhar Mohamed Maideen
04:38 PM Datanory - OROMEO Production Ticket(ST) #12237 (Pending Client Verification): OROMEO - this user only show 3 outlets of 7-11
select * from #TempTable
select * from #TempTable where customer_code not in (select customer_code from customer whe...
Rashdan Hussin
04:29 PM Datanory - OROMEO Production Ticket(ST) #12237 (Support In Progress): OROMEO - this user only show 3 outlets of 7-11
Rashdan Hussin
04:07 PM Datanory - OROMEO Production Ticket(ST) #12237 (Ticket Resolved): OROMEO - this user only show 3 outlets of 7-11
[14:30, 15/07/2024] +60 12-323 6144: for user 120013
[14:30, 15/07/2024] +60 12-323 6144: this user only show 3 outl...
Muhammed Azhar Mohamed Maideen
03:12 PM Datanory - GOLDCREST Production Ticket(ST) #12049 (Ready for Verification): Goldfresh - Hi pls check, why is the problem coming back?
testing data V4.14-Trial.0
Org_id : Goldcrest
User: MCJ
Invoice NO: INMCJ000034-240715
as on the tested t...
Muhammed Azhar Mohamed Maideen
02:52 PM Datanory - GOLDCREST Production Ticket(ST) #12147: GOLDCREST - why the EOD invoice sales amount no same?
Currently in the trail environmnet
Muhammed Azhar Mohamed Maideen
02:51 PM Datanory - GOLDCREST Production Ticket(ST) #12147: GOLDCREST - why the EOD invoice sales amount no same?
Testing Finding In trail v4.1.4-Trial.0
Org_id= 'Goldcrest'
User: WWV
Product_code
'10-RCP-5'
250-BC01
...
Muhammed Azhar Mohamed Maideen
02:51 PM Datanory - GOLDCREST Production Ticket(ST) #11781: Goldcrest- hi, this 2 acc still got showing at salesman mobile
Testing finding:
- Tested in trial v4.1.4-trial.0
- Perform testing by change the CN status to cancel
- Then do te...
Rashdan Hussin
12:09 PM Datanory - SUNTORY Production Ticket(ST) #12227 (Ticket Resolved): Suntory - HI team, user report duplicate SO no again
also i recheck the issue list please update the action items and target fix date for the Pending items, for the last ... Muhammed Azhar Mohamed Maideen
12:00 PM Datanory - SNEKKU Production Ticket(ST) #12078 (Pending Client Verification): Snekku - Hi @Azhar13 why not follow time sequence ya
Muhammed Azhar Mohamed Maideen
10:31 AM Datanory - SUNTORY Production Ticket(ST) #11796 (Ticket Resolved): KYMMSENG - issue in mobile Good Return where once we edit the line item, the warehouse will become Null
Muhammad Arif
10:16 AM Datanory - GOLDCREST Production Ticket(ST) #12158 (Ticket Resolved): Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
Muhammad Arif
09:15 AM Datanory - NIBOU Production Ticket(ST) #11985 (Ticket Resolved): NIBOU - Stock count history report keep on loading and no details show out
Muhammed Azhar Mohamed Maideen

14/07/2024

11:18 PM Datanory - SUNTORY Production Ticket(ST) #12207: KYMMSENG - system set 5% for all product but mobile side show 6% and 5%
Hi @~ElaineKaw, we have a temporary solution for this issue. Users will need to clear their data and redownload. Plea... Rashdan Hussin
11:03 AM Datanory - SUNTORY Production Ticket(ST) #12226 (Pending Client Verification): Hi supoort team, Elain request to check for this promotion which setup by Any and min 24 to max 60
Muhammad Arif
11:01 AM Datanory - SUNTORY Production Ticket(ST) #12226 (Support In Progress): Hi supoort team, Elain request to check for this promotion which setup by Any and min 24 to max 60
Muhammad Arif
11:01 AM Datanory - SUNTORY Production Ticket(ST) #12226 (Ticket Resolved): Hi supoort team, Elain request to check for this promotion which setup by Any and min 24 to max 60
Hi supoort team, Elain request to check for this promotion which setup by Any and min 24 to max 60.
!11.jpg!
!12....
Muhammad Arif

12/07/2024

06:42 PM Datanory - GOLDCREST Production Ticket(ST) #12158: Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
hi arif
This ticket need to follow up since then the ticket already closed. Today I al ready follow up with cust...
Muhammed Azhar Mohamed Maideen
03:05 PM Datanory - GOLDCREST Production Ticket(ST) #12158: Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
!WhatsApp%20Image%202024-07-12%20at%2011.45.33_7da9480a.jpg!
Customer was claimed the cancelled invoice appears ...
Muhammed Azhar Mohamed Maideen
09:21 AM Datanory - GOLDCREST Production Ticket(ST) #12158: Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
already asked to customer either these collection are valid or not since these collection is in pending status, Hence... Muhammed Azhar Mohamed Maideen
06:29 PM Datanory - SUNTORY Production Ticket(ST) #12224 (Ticket Resolved): Suntory- SR03 TAB no product list show after clear and download data
Muhammed Azhar Mohamed Maideen
06:27 PM Datanory - SUNTORY Production Ticket(ST) #12224 (Support In Progress): Suntory- SR03 TAB no product list show after clear and download data
Muhammed Azhar Mohamed Maideen
06:27 PM Datanory - SUNTORY Production Ticket(ST) #12224 (Ticket Resolved): Suntory- SR03 TAB no product list show after clear and download data
!WhatsApp%20Image%202024-07-12%20at%2016.53.28_14ad2faf.jpg!
Muhammed Azhar Mohamed Maideen
06:24 PM Datanory - SNEKKU Production Ticket(ST) #12200: Snekku- hi @~Jann Yap help to check user ME3, as she inform done clear data and download, but her collection numbering still jump
jann, u got any method can check whether user got clear data?
we checked based on their uploaded database
pleas...
Muhammed Azhar Mohamed Maideen
02:58 PM Datanory - SNEKKU Production Ticket(ST) #12200 (Pending Client Verification): Snekku- hi @~Jann Yap help to check user ME3, as she inform done clear data and download, but her collection numbering still jump
As we check with miss jann we notice that the user has not clear the data
Muhammed Azhar Mohamed Maideen
02:55 PM Datanory - SNEKKU Production Ticket(ST) #12200 (Support In Progress): Snekku- hi @~Jann Yap help to check user ME3, as she inform done clear data and download, but her collection numbering still jump
Muhammed Azhar Mohamed Maideen
06:05 PM Datanory - SNEKKU Production Ticket(ST) #12189 (Ticket Resolved): Snekku-Hi @Azhar13 Why got negative
Muhammed Azhar Mohamed Maideen
06:02 PM Datanory - SNEKKU Production Ticket(ST) #12189 (Support In Progress): Snekku-Hi @Azhar13 Why got negative
Muhammed Azhar Mohamed Maideen
09:17 AM Datanory - SNEKKU Production Ticket(ST) #12189: Snekku-Hi @Azhar13 Why got negative
this ticket already pathched sign the credit note is overpaid
select * from customer where customer_id= '766DFF7E5...
Muhammed Azhar Mohamed Maideen
06:01 PM Datanory - SNEKKU Production Ticket(ST) #12222 (Ticket Resolved): Snekku - hi @Azhar13 , CCME2000065 why cannot amend ya? as user wrong key in amount received should be 1817.64 instead of 1817.04
Muhammed Azhar Mohamed Maideen
04:10 PM Datanory - SNEKKU Production Ticket(ST) #12222 (Pending Client Verification): Snekku - hi @Azhar13 , CCME2000065 why cannot amend ya? as user wrong key in amount received should be 1817.64 instead of 1817.04
Muhammed Azhar Mohamed Maideen
03:36 PM Datanory - SNEKKU Production Ticket(ST) #12222 (Support In Progress): Snekku - hi @Azhar13 , CCME2000065 why cannot amend ya? as user wrong key in amount received should be 1817.64 instead of 1817.04
Muhammed Azhar Mohamed Maideen
02:52 PM Datanory - SNEKKU Production Ticket(ST) #12222 (Ticket Resolved): Snekku - hi @Azhar13 , CCME2000065 why cannot amend ya? as user wrong key in amount received should be 1817.64 instead of 1817.04
!WhatsApp%20Image%202024-07-12%20at%2009.56.36_4e82fdcf.jpg!
Muhammed Azhar Mohamed Maideen
03:34 PM Datanory - GOLDCREST Production Ticket(ST) #11940 (Pending Client Verification): Hi pls check, why stock 250ml Boboi boy lychee negative?
https://app.clickup.com/t/9018039480/TK-708 Muhammed Azhar Mohamed Maideen
10:24 AM Datanory - GOLDCREST Production Ticket(ST) #11940 (Escalated to Level 3): Hi pls check, why stock 250ml Boboi boy lychee negative?
https://app.clickup.com/t/9018039480/TK-708 Muhammad Arif
03:34 PM Datanory - SNEKKU Production Ticket(ST) #12010: Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
Clickup
hi @Shu Ern ,
I performed the simulation on the trial version (Latest) and pointed it to the productio...
Muhammed Azhar Mohamed Maideen
03:12 PM Datanory - SNEKKU Production Ticket(ST) #12078: Snekku - Hi @Azhar13 why not follow time sequence ya
!WhatsApp%20Image%202024-07-12%20at%2015.13.45_e438863a.jpg!
Muhammed Azhar Mohamed Maideen
03:06 PM Datanory - DAILYFRESH Production Ticket(ST) #12126: Daily Fresh - Both invoice sales on dashboard different. Kindly advise
Click up Status: trial
Have to do testing on this
Muhammed Azhar Mohamed Maideen
03:03 PM Datanory - GOLDCREST Production Ticket(ST) #12143: goldcrest- Hi please check, why is this showing mobile, what is happen underline?
Technical team Reply based on the click up : Temporary workaround: patch the data and mobile to redownload, Check if... Muhammed Azhar Mohamed Maideen
09:20 AM Datanory - GOLDCREST Production Ticket(ST) #12143: goldcrest- Hi please check, why is this showing mobile, what is happen underline?
already asked to customer either these collection are valid or not since these collection is in pending status, Hence... Muhammed Azhar Mohamed Maideen
12:30 PM Datanory - GOLDCREST Production Ticket(ST) #12038: GOLDCREST - user BRY do van goods request 1 times only, back end shown 3 items
--> done testing
User: JNM
assigned to all brannch
https://www.datanory.com.my:8080/DMS_EcoSystem_TRIAL/Mem...
Muhammed Azhar Mohamed Maideen
11:51 AM Datanory - SUNTORY Production Ticket(ST) #12089 (Ticket Resolved): Suntory - CN not in DMS JUNE 2024 - 20240625.xlsx
Muhammed Assyafiq Bin Ahmad Kamal
10:49 AM Datanory - GOLDCREST Production Ticket(ST) #12040 (Ticket Resolved): Goldcrest- Hi pls check, inmcj000299-240517 already cancel, but mobile showing
Muhammad Arif
09:45 AM Datanory - SUNTORY Production Ticket(ST) #11796: KYMMSENG - issue in mobile Good Return where once we edit the line item, the warehouse will become Null
20240712- Request Boon to perform another testing as tested fine from support side. Muhammad Arif
09:23 AM Datanory - SNEKKU Production Ticket(ST) #11779 (Support In Progress): SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
Muhammed Azhar Mohamed Maideen
09:23 AM Datanory - SNEKKU Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
as in the click up they could not
As given the replication test, no issue found at developer side.
Have to re...
Muhammed Azhar Mohamed Maideen

11/07/2024

07:12 PM Datanory - SUNTORY Production Ticket(ST) #12218 (Ticket Resolved): KYMMSENG - invoice cannot be canceled
Rashdan Hussin
07:03 PM Datanory - SUNTORY Production Ticket(ST) #12218 (Support In Progress): KYMMSENG - invoice cannot be canceled
Rashdan Hussin
07:01 PM Datanory - SUNTORY Production Ticket(ST) #12218 (Ticket Resolved): KYMMSENG - invoice cannot be canceled
@Cris Neoh MCC can help me check about this? The invoice cannot be canceled. It keeps loading when trying to cancel i... Rashdan Hussin
06:59 PM Datanory - SUNTORY Production Ticket(ST) #12207 (Pending Client Verification): KYMMSENG - system set 5% for all product but mobile side show 6% and 5%
Rashdan Hussin
06:57 PM Datanory - SUNTORY Production Ticket(ST) #12207 (Support In Progress): KYMMSENG - system set 5% for all product but mobile side show 6% and 5%
Rashdan Hussin
01:01 PM Datanory - SUNTORY Production Ticket(ST) #12207 (Ticket Resolved): KYMMSENG - system set 5% for all product but mobile side show 6% and 5%
@Cris Neoh MCC hi, pls help me check about this promo code
system set 5% for all product but mobile side show 6% an...
Rashdan Hussin
05:50 PM Datanory - SNEKKU Production Ticket(ST) #12200: Snekku- hi @~Jann Yap help to check user ME3, as she inform done clear data and download, but her collection numbering still jump
select * from sync_mobile_token where login_id= 'me3' order by created_date desc--> i notice that user still use the... Muhammed Azhar Mohamed Maideen
12:01 PM Datanory - SNEKKU Production Ticket(ST) #12200 (Ticket Resolved): Snekku- hi @~Jann Yap help to check user ME3, as she inform done clear data and download, but her collection numbering still jump
!WhatsApp%20Image%202024-07-11%20at%2009.42.10_133932dc.jpg!
Muhammed Azhar Mohamed Maideen
12:54 PM Datanory - SUNTORY Production Ticket(ST) #12206 (Escalated to Level 3): KYMMSENG UAT - channel dropdown field in customer module does not display any data
Rashdan Hussin
12:51 PM Datanory - SUNTORY Production Ticket(ST) #12206 (Support In Progress): KYMMSENG UAT - channel dropdown field in customer module does not display any data
Rashdan Hussin
12:51 PM Datanory - SUNTORY Production Ticket(ST) #12206 (Ticket Resolved): KYMMSENG UAT - channel dropdown field in customer module does not display any data
I also found the following issues during my testing in UAT environment:
-unable to upload transaction from mobile
-...
Rashdan Hussin
12:49 PM Datanory - SUNTORY Production Ticket(ST) #12205 (Escalated to Level 3): KYMMSENG UAT - unable to upload transaction from mobile
Rashdan Hussin
12:45 PM Datanory - SUNTORY Production Ticket(ST) #12205 (Support In Progress): KYMMSENG UAT - unable to upload transaction from mobile
Rashdan Hussin
12:45 PM Datanory - SUNTORY Production Ticket(ST) #12205 (Ticket Resolved): KYMMSENG UAT - unable to upload transaction from mobile
I also found the following issues during my testing in UAT environment:
-unable to upload transaction from mobile
-...
Rashdan Hussin
12:42 PM Datanory - SUNTORY Production Ticket(ST) #12204 (Escalated to Level 3): KYMMSENG - customer created through customer import will not be qualified for the promotion
Rashdan Hussin
12:37 PM Datanory - SUNTORY Production Ticket(ST) #12204 (Support In Progress): KYMMSENG - customer created through customer import will not be qualified for the promotion
Rashdan Hussin
12:36 PM Datanory - SUNTORY Production Ticket(ST) #12204 (Ticket Resolved): KYMMSENG - customer created through customer import will not be qualified for the promotion
I have finished testing this and found the following issue:
-customer created through customer import will not be qu...
Rashdan Hussin
12:25 PM Datanory - SUNTORY Production Ticket(ST) #12203 (Escalated to Level 3): KYMMSENG - duplicate so no
Rashdan Hussin
12:18 PM Datanory - SUNTORY Production Ticket(ST) #12203 (Support In Progress): KYMMSENG - duplicate so no
Rashdan Hussin
12:17 PM Datanory - SUNTORY Production Ticket(ST) #12203 (Ticket Resolved): KYMMSENG - duplicate so no
@Cris Neoh MCC duplicate so no
pls help me check for this
!74981403-1f7a-4497-b6de-20363bb37d8c.jpg!
Rashdan Hussin
12:15 PM Datanory - SUNTORY Production Ticket(ST) #12202 (Pending Client Feedback): KYMMSENG - Promotion Discount Amount and Percentage Not Tally
Based on this issue, we notice the master promotion % was changed from 40% to 8% from backend, (after salesman downlo... Rashdan Hussin
12:13 PM Datanory - SUNTORY Production Ticket(ST) #12202 (Support In Progress): KYMMSENG - Promotion Discount Amount and Percentage Not Tally
Rashdan Hussin
12:13 PM Datanory - SUNTORY Production Ticket(ST) #12202 (Ticket Resolved): KYMMSENG - Promotion Discount Amount and Percentage Not Tally
Promotion Discount Amount and Percentage Not Tally
Invoice No: INKSMS002606-240710, Product Code: 14008403
Rashdan Hussin
12:10 PM Datanory - SUNTORY Production Ticket(ST) #12201 (Escalated to Level 3): KYMMSENG - The icon is missing Warehouse setup
Rashdan Hussin
12:08 PM Datanory - SUNTORY Production Ticket(ST) #12201 (Support In Progress): KYMMSENG - The icon is missing Warehouse setup
Rashdan Hussin
12:05 PM Datanory - SUNTORY Production Ticket(ST) #12201 (Ticket Resolved): KYMMSENG - The icon is missing Warehouse setup
Hi @Cris Neoh MCC The icon is missing Warehouse setup
!021b878c-63cc-4c20-9fa9-6242f85c2b30.jpg!
Rashdan Hussin
12:00 PM Datanory - SUNTORY Production Ticket(ST) #12194 (Pending Client Feedback): KYMMSENG - item with discount percentage but no discount value
The issue details:
Invoice no: INKSMS002566-240708, Product: 14008517
- Initial finding, seems the issue come from ...
Rashdan Hussin
11:51 AM Datanory - SUNTORY Production Ticket(ST) #12194 (Support In Progress): KYMMSENG - item with discount percentage but no discount value
Rashdan Hussin

10/07/2024

06:07 PM Datanory - SNEKKU Production Ticket(ST) #12189: Snekku-Hi @Azhar13 Why got negative
select updated_by,created_by,* from txn_invoice_history_header where invoice_id='EC4BCC3BC42D432A849E1EB58A61AD63'
s...
Muhammed Azhar Mohamed Maideen
02:35 PM Datanory - GOLDCREST Production Ticket(ST) #12016 (Ticket Resolved): Goldcrest- Hi pls check, this is MCJ route planning but WWX showing in MCJ route plan
Muhammed Azhar Mohamed Maideen
02:26 PM Datanory - GOLDCREST Production Ticket(ST) #12049 (Escalated to Level 3): Goldfresh - Hi pls check, why is the problem coming back?
https://app.clickup.com/t/86eptfwzx
Goldcrest has raised an escalation regarding an incorrect calculation in the w...
Muhammed Azhar Mohamed Maideen
11:05 AM Datanory - SNEKKU Production Ticket(ST) #12188 (Ticket Resolved): Snekku- Hi @Azhar13 5j034 why unable key in ya
Muhammed Azhar Mohamed Maideen
10:42 AM Datanory - SNEKKU Production Ticket(ST) #12188 (Pending Client Feedback): Snekku- Hi @Azhar13 5j034 why unable key in ya
hi @~Leewei As we check with our team, the user entered a collection type of cheque for the amount of 18,932.16 and ... Muhammed Azhar Mohamed Maideen
10:42 AM Datanory - SNEKKU Production Ticket(ST) #12188 (Support In Progress): Snekku- Hi @Azhar13 5j034 why unable key in ya
Muhammed Azhar Mohamed Maideen
09:25 AM Datanory - NIBOU Production Ticket(ST) #11985 (Pending Client Verification): NIBOU - Stock count history report keep on loading and no details show out
Muhammed Azhar Mohamed Maideen
08:09 AM Datanory - NIBOU Production Ticket(ST) #11985: NIBOU - Stock count history report keep on loading and no details show out
Azhar to test and update customer Muhammad Arif
09:16 AM Datanory - SNEKKU Production Ticket(ST) #11977 (Ticket Resolved): Snekku- Display collection amount ( exclude the Credit Note amount)
Muhammed Azhar Mohamed Maideen
09:15 AM Datanory - SUNTORY Production Ticket(ST) #12194 (Ticket Resolved): KYMMSENG - item with discount percentage but no discount value
!WhatsApp%20Image%202024-07-09%20at%2012.28.34_492d1b6b.jpg!
Muhammed Azhar Mohamed Maideen
08:11 AM Datanory - DAILYFRESH Production Ticket(ST) #12126: Daily Fresh - Both invoice sales on dashboard different. Kindly advise
Azhar to follow up the fixes Muhammad Arif
08:08 AM Datanory - OROMEO Production Ticket(ST) #12139 (Ticket Resolved): @~Rashdan Hussin seek your assistance to import & update July route & new store
Muhammad Arif
08:07 AM Datanory - GOLDCREST Production Ticket(ST) #12143: goldcrest- Hi please check, why is this showing mobile, what is happen underline?
Azhar to follow up with Shan You Muhammad Arif
08:05 AM Datanory - GOLDCREST Production Ticket(ST) #12158 (Pending Client Verification): Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
hi @⁨~Suzanne⁩ , the collection and invoices are already disappeared please and check and verify and let us know if t... Muhammad Arif
08:03 AM Datanory - SUNTORY Production Ticket(ST) #12176: @Mcc Cris esr can't check back so detail in tab, it keeps crashing and show no porduct list when check back this so
Rashdan to follow with tech team Muhammad Arif
08:02 AM Datanory - SUNTORY Production Ticket(ST) #12181 (Ticket Resolved): Suntory- @~Cris Neoh pls help to check about this, all customer setting is correct.
Muhammad Arif
08:01 AM Datanory - SUNTORY Production Ticket(ST) #12184: KYMMSENG - i have separate sheet that duplicate dms code for same customer. pls help me delete or inactive the duplicate customers without transactions
Follow up with Cris whether to remove or not Muhammad Arif

09/07/2024

07:07 PM Datanory - SNEKKU Production Ticket(ST) #11977 (Pending Client Verification): Snekku- Display collection amount ( exclude the Credit Note amount)
Muhammed Azhar Mohamed Maideen
06:50 PM Datanory - SNEKKU Production Ticket(ST) #11977: Snekku- Display collection amount ( exclude the Credit Note amount)
https://app.clickup.com/t/9018039480/TK-66
As I checked with shu ern Miss jann created new click up on this issue ...
Muhammed Azhar Mohamed Maideen
06:48 PM Datanory - SNEKKU Production Ticket(ST) #12185 (Escalated to Level 3): Snekku - Hi @Azhar13 Why here not include May invocie?
Muhammed Azhar Mohamed Maideen
06:28 PM Datanory - SNEKKU Production Ticket(ST) #12185: Snekku - Hi @Azhar13 Why here not include May invocie?

Exec sp_sync_download_invoice '1','','10000','62FC1A0E-C268-4703-9919-FFE85AA9BDED','N'-- admin on behalf MS3
...
Muhammed Azhar Mohamed Maideen
01:37 PM Datanory - SNEKKU Production Ticket(ST) #12185 (Support In Progress): Snekku - Hi @Azhar13 Why here not include May invocie?
Muhammed Azhar Mohamed Maideen
12:24 PM Datanory - SNEKKU Production Ticket(ST) #12185 (Ticket Resolved): Snekku - Hi @Azhar13 Why here not include May invocie?
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!WhatsApp%20Image%202024-07-09%20at%2007.56.39_0f980d8c...
Muhammed Azhar Mohamed Maideen
06:18 PM Datanory - SUNTORY Production Ticket(ST) #12191 (Escalated to Level 3): SUNTORY - Customer Import Module Enhancement
Rashdan Hussin
06:11 PM Datanory - SUNTORY Production Ticket(ST) #12191 (Support In Progress): SUNTORY - Customer Import Module Enhancement
Rashdan Hussin
06:11 PM Datanory - SUNTORY Production Ticket(ST) #12191 (Escalated to Level 3): SUNTORY - Customer Import Module Enhancement
Hi @Jann Yap MCC regarding the customer import module, we found that many our client have multiple salesman for one c... Rashdan Hussin
05:53 PM Datanory - SNEKKU Production Ticket(ST) #12189: Snekku-Hi @Azhar13 Why got negative
have to patch collection header in the actual
by default fixed in the version .5
have to insert in the Doc_no...
Muhammed Azhar Mohamed Maideen
05:44 PM Datanory - SNEKKU Production Ticket(ST) #12189 (Ticket Resolved): Snekku-Hi @Azhar13 Why got negative
Muhammed Azhar Mohamed Maideen
05:52 PM Datanory - NIBOU Production Ticket(ST) #12160 (Ticket Resolved): NIBOU - Pull customer and sku master data follow import template
Rashdan Hussin
05:51 PM Datanory - SNEKKU Production Ticket(ST) #12182 (Ticket Resolved): Snekku-Hi @Azhar13 please help to amend CCME1000039, acc missed out, thanks
Rashdan Hussin
05:17 PM Datanory - SNEKKU Production Ticket(ST) #12182 (Pending Client Verification): Snekku-Hi @Azhar13 please help to amend CCME1000039, acc missed out, thanks
select * from txn_invoice_history_header where invoice_no = 'IN24/011836'
select * from txn_invoice_history_header w...
Rashdan Hussin
05:12 PM Datanory - SNEKKU Production Ticket(ST) #12182 (Support In Progress): Snekku-Hi @Azhar13 please help to amend CCME1000039, acc missed out, thanks
Rashdan Hussin
01:43 PM Datanory - SNEKKU Production Ticket(ST) #12182: Snekku-Hi @Azhar13 please help to amend CCME1000039, acc missed out, thanks
[[]] Muhammed Azhar Mohamed Maideen
10:04 AM Datanory - SNEKKU Production Ticket(ST) #12182 (Ticket Resolved): Snekku-Hi @Azhar13 please help to amend CCME1000039, acc missed out, thanks
Muhammed Azhar Mohamed Maideen
05:48 PM Datanory - GOLDCREST Production Ticket(ST) #11901 (Escalated to Level 3): GOLDCREST - MCJ 30/05/24 closing stocks different for 31/05/25 opening
Rashdan Hussin
05:40 PM Datanory - SNEKKU Production Ticket(ST) #12188 (Ticket Resolved): Snekku- Hi @Azhar13 5j034 why unable key in ya
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!WhatsApp%20Image%202024-07-09%20at%2012.56.52_bfa9d621...
Muhammed Azhar Mohamed Maideen
01:42 PM Datanory - SNEKKU Production Ticket(ST) #11995 (Ticket Resolved): Snekku - hi @Azhar13 jump collection number again CCMC9000018 / 20 CCME5000008 / 10 CCMN5000036 / 38
Muhammed Azhar Mohamed Maideen
01:39 PM Datanory - DAILYFRESH Production Ticket(ST) #12183 (Ticket Resolved): DailyFresh- Morning technical team. AST08 have issue with their stock. The stock for cream coco is negative even already top up the stock. Kindly advice.
Muhammed Azhar Mohamed Maideen
01:36 PM Datanory - DAILYFRESH Production Ticket(ST) #12183 (Support In Progress): DailyFresh- Morning technical team. AST08 have issue with their stock. The stock for cream coco is negative even already top up the stock. Kindly advice.
Muhammed Azhar Mohamed Maideen
10:07 AM Datanory - DAILYFRESH Production Ticket(ST) #12183 (Ticket Resolved): DailyFresh- Morning technical team. AST08 have issue with their stock. The stock for cream coco is negative even already top up the stock. Kindly advice.
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Muhammed Azhar Mohamed Maideen
12:27 PM Datanory - OROMEO Production Ticket(ST) #12139: @~Rashdan Hussin seek your assistance to import & update July route & new store
[10:30, 04/07/2024] Rashdan Hussin: Hi morning @~Carmen Lui i already update the customers' branch, area and pic base... Rashdan Hussin
11:47 AM Datanory - SUNTORY Production Ticket(ST) #12184 (Pending Client Feedback): KYMMSENG - i have separate sheet that duplicate dms code for same customer. pls help me delete or inactive the duplicate customers without transactions
Hi @Mcc Cris , regarding to the duplicate customer, we will proceed to remove after office hours (6pm). The concern i... Muhammad Arif
11:45 AM Datanory - SUNTORY Production Ticket(ST) #12184 (Support In Progress): KYMMSENG - i have separate sheet that duplicate dms code for same customer. pls help me delete or inactive the duplicate customers without transactions
Muhammad Arif
10:40 AM Datanory - SUNTORY Production Ticket(ST) #12184 (Ticket Resolved): KYMMSENG - i have separate sheet that duplicate dms code for same customer. pls help me delete or inactive the duplicate customers without transactions
Muhammad Arif
11:45 AM Datanory - GOLDCREST Production Ticket(ST) #12158 (Pending Client Feedback): Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
[11:44 am, 09/07/2024] Arif Ibrahim: Hi Charlene
[11:46 am, 09/07/2024] Arif Ibrahim: regarding to this issue, upon ...
Muhammad Arif
10:34 AM Datanory - SUNTORY Production Ticket(ST) #12181 (Pending Client Verification): Suntory- @~Cris Neoh pls help to check about this, all customer setting is correct.
Muhammad Arif
10:29 AM Datanory - SUNTORY Production Ticket(ST) #12181 (Support In Progress): Suntory- @~Cris Neoh pls help to check about this, all customer setting is correct.
Muhammad Arif
09:35 AM Datanory - SUNTORY Production Ticket(ST) #12181 (Ticket Resolved): Suntory- @~Cris Neoh pls help to check about this, all customer setting is correct.
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!WhatsApp%20Image%202024-07-08%20at%2023.04.02_4ff2b62d...
Muhammed Azhar Mohamed Maideen
09:32 AM Datanory - GOLDCREST Production Ticket(ST) #12127 (Ticket Resolved): Goldcrest-Hi, can help to check why route summary for BRY shown no data to display?
Muhammed Azhar Mohamed Maideen
09:29 AM Datanory - DAILYFRESH Production Ticket(ST) #12146 (Ticket Resolved): DailyFresh- I have another issue. attached is the missed call report for 29/6
Muhammed Azhar Mohamed Maideen
09:26 AM Datanory - DAILYFRESH Production Ticket(ST) #12146 (Support In Progress): DailyFresh- I have another issue. attached is the missed call report for 29/6
Muhammed Azhar Mohamed Maideen
09:24 AM Datanory - GOLDCREST Production Ticket(ST) #12132 (Ticket Resolved): Goldcrest- Hi please check
Muhammed Azhar Mohamed Maideen

08/07/2024

04:13 PM Datanory - OROMEO Production Ticket(ST) #12159 (Ticket Resolved): OROMEO - Why 2 SKU missing ya
Rashdan Hussin
04:09 PM Datanory - SUNTORY Production Ticket(ST) #12177 (Support In Progress): SUNTORY - load customer to preprod
- import have issue
- customer become duplicate
- due to import sp checking by tenant id
Rashdan Hussin
01:42 PM Datanory - SUNTORY Production Ticket(ST) #12177 (Ticket Resolved): SUNTORY - load customer to preprod
Hi Rashdan, can help load customer to preprod?
I have creared an organization for Massive Melaka
Login Details...
Rashdan Hussin
01:39 PM Datanory - NIBOU Production Ticket(ST) #12160 (Pending Client Verification): NIBOU - Pull customer and sku master data follow import template
Rashdan Hussin
01:37 PM Datanory - NIBOU Production Ticket(ST) #12160 (Support In Progress): NIBOU - Pull customer and sku master data follow import template
Rashdan Hussin
10:59 AM Datanory - SUNTORY Production Ticket(ST) #12176 (Escalated to Level 3): @Mcc Cris esr can't check back so detail in tab, it keeps crashing and show no porduct list when check back this so
https://app.clickup.com/t/9018039480/TK-672 Muhammad Arif
10:58 AM Datanory - SUNTORY Production Ticket(ST) #12176 (Support In Progress): @Mcc Cris esr can't check back so detail in tab, it keeps crashing and show no porduct list when check back this so
Muhammad Arif
10:48 AM Datanory - SUNTORY Production Ticket(ST) #12176 (Ticket Resolved): @Mcc Cris esr can't check back so detail in tab, it keeps crashing and show no porduct list when check back this so
Muhammad Arif

06/07/2024

03:39 PM Datanory - GOLDCREST Production Ticket(ST) #12143 (Escalated to Level 3): goldcrest- Hi please check, why is this showing mobile, what is happen underline?
https://app.clickup.com/t/86eprj3pv
IN/KL/2309/018
as checked, this is old invoice (inv date: 2023-09-13 00:00:...
Muhammad Arif
11:23 AM Datanory - GOLDCREST Production Ticket(ST) #12158: Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
hi @Mcc Jann / Afiq , based on checking this SO/inv is created from our support phone on 30 January 2024 (user WWV ha... Muhammad Arif
10:52 AM Datanory - DAILYFRESH Production Ticket(ST) #12126: Daily Fresh - Both invoice sales on dashboard different. Kindly advise
Hi @~Gabriel , upon checking, we find out the dashboard is showing different figure due to cancelled invoice and canc... Muhammad Arif
10:51 AM Datanory - DAILYFRESH Production Ticket(ST) #12126 (Escalated to Level 3): Daily Fresh - Both invoice sales on dashboard different. Kindly advise
Muhammad Arif

05/07/2024

06:16 PM Datanory - DAILYFRESH Production Ticket(ST) #11839 (Ticket Resolved): DailyFresh- D,putra & warisan infak dlm hh ada 2 buang 1 ok
Muhammed Azhar Mohamed Maideen
06:13 PM Datanory - DAILYFRESH Production Ticket(ST) #11839 (Pending Client Verification): DailyFresh- D,putra & warisan infak dlm hh ada 2 buang 1 ok
Muhammed Azhar Mohamed Maideen
06:11 PM Datanory - SNEKKU Production Ticket(ST) #12078: Snekku - Hi @Azhar13 why not follow time sequence ya
Click up status : trail need to do testing from my side Muhammed Azhar Mohamed Maideen
06:09 PM Datanory - GOLDCREST Production Ticket(ST) #12143: goldcrest- Hi please check, why is this showing mobile, what is happen underline?

--IN/KL/2309/018--
-- customer
select * from customer where customer_code like'%305a/005%'
-- customer to user r...
Muhammed Azhar Mohamed Maideen
05:30 PM Datanory - DAILYFRESH Production Ticket(ST) #12126 (Support In Progress): Daily Fresh - Both invoice sales on dashboard different. Kindly advise
Muhammed Azhar Mohamed Maideen
04:48 PM Datanory - DAILYFRESH Production Ticket(ST) #12126: Daily Fresh - Both invoice sales on dashboard different. Kindly advise

-- -My findings
-- Hi arif as I check from our side I notice that the invoice and credit note has been cancelled o...
Muhammed Azhar Mohamed Maideen
05:29 PM Datanory - GOLDCREST Production Ticket(ST) #12158 (Support In Progress): Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
Muhammed Azhar Mohamed Maideen
05:28 PM Datanory - GOLDCREST Production Ticket(ST) #12158: Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
cancelled invoice
--> INWWV000001-231213
-->INWWV000002-231214
-->INWWV000003-231214
-- DELETED INVOICE (acco...
Muhammed Azhar Mohamed Maideen
01:04 PM Datanory - GOLDCREST Production Ticket(ST) #12158: Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
i Have attached the script to retreive the collection and invoice for WWV user Muhammed Azhar Mohamed Maideen
01:03 PM Datanory - GOLDCREST Production Ticket(ST) #12158 (Pending Client Feedback): Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
hi arif Already attached the missing invoice and collection in the collection here.
have to wait verification vfrom ...
Muhammed Azhar Mohamed Maideen
12:59 PM Datanory - GOLDCREST Production Ticket(ST) #12158 (Support In Progress): Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
Muhammed Azhar Mohamed Maideen
02:25 PM Datanory - GOLDCREST Production Ticket(ST) #11882 (Ticket Resolved): GOLDCREST - Hi pls check, double inv no in mobile
Muhammed Azhar Mohamed Maideen
01:09 PM Datanory - GOLDCREST Production Ticket(ST) #12150 (Ticket Resolved): Goldcrest- Hi, collection for 301U/008 didn't reflect to datanory and autocount
Muhammed Azhar Mohamed Maideen
01:07 PM Datanory - GOLDCREST Production Ticket(ST) #12150 (Support In Progress): Goldcrest- Hi, collection for 301U/008 didn't reflect to datanory and autocount
Muhammed Azhar Mohamed Maideen
11:20 AM Datanory - SNEKKU Production Ticket(ST) #11587: Hi datanory team,may I know salesman how to know their last collection number for the month?
[11:17, 05/07/2024] Rashdan Hussin: https://app.clickup.com/t/86ep8a0ue
Hi morning shuern. May i know how do can i f...
Rashdan Hussin
11:08 AM Datanory - GRADINO Production Ticket(ST) #12161 (Ticket Resolved): GRADINO - import Gradino (Production) Route Plan
Rashdan Hussin
11:07 AM Datanory - GRADINO Production Ticket(ST) #12161 (Support In Progress): GRADINO - import Gradino (Production) Route Plan
Rashdan Hussin
09:23 AM Datanory - GRADINO Production Ticket(ST) #12161 (Ticket Resolved): GRADINO - import Gradino (Production) Route Plan
Dear @Rashdan Hussin,
Please assist to import Gradino (Production) Route Plan for July 2024.
Thanks.
Warm Re...
Rashdan Hussin
11:01 AM Datanory - OROMEO Production Ticket(ST) #12159 (Pending Client Verification): OROMEO - Why 2 SKU missing ya
Rashdan Hussin
10:59 AM Datanory - OROMEO Production Ticket(ST) #12159 (Support In Progress): OROMEO - Why 2 SKU missing ya
select * from customer where org_id = 'OROMEO' order by updated_date desc
select * from mst_price_code where org_i...
Rashdan Hussin

04/07/2024

09:31 PM Datanory - OROMEO Production Ticket(ST) #12157 (Ticket Resolved): OROMEO - import Yee Lee Customer Master
Rashdan Hussin
10:32 AM Datanory - OROMEO Production Ticket(ST) #12157 (Pending Client Verification): OROMEO - import Yee Lee Customer Master
Rashdan Hussin
06:02 PM Datanory - GOLDCREST Production Ticket(ST) #12132 (Pending Client Verification): Goldcrest- Hi please check
Muhammed Azhar Mohamed Maideen
05:30 PM Datanory - NIBOU Production Ticket(ST) #12160 (Ticket Resolved): NIBOU - Pull customer and sku master data follow import template
Pull customer and sku master data follow import template Rashdan Hussin
03:17 PM Datanory - GOLDCREST Production Ticket(ST) #12158: Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
to do:
1) list down the txn not belong to user
2) check these transaction status
3) confirm with custom...
Muhammed Azhar Mohamed Maideen
01:50 PM Datanory - GOLDCREST Production Ticket(ST) #12158: Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today

Invoice-INWWV000005-240130 This invoice was not at autocount and but in datanory side the syncdate was null this is...
Muhammed Azhar Mohamed Maideen
12:11 PM Datanory - GOLDCREST Production Ticket(ST) #12158 (Ticket Resolved): Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
Hi, pls check, WWV started use mobile app in 18/06/2024, salesman issue invoice and collection no start to INWWV00000... Muhammed Azhar Mohamed Maideen
02:34 PM Datanory - OROMEO Production Ticket(ST) #12159 (Ticket Resolved): OROMEO - Why 2 SKU missing ya
Double choc n berries still tiada dalam sku stock count
Why 2 SKU missing ya
!cbf6b65c-48b4-4662-8b14-7026203754c...
Rashdan Hussin
01:53 PM Datanory - GOLDCREST Production Ticket(ST) #12143 (Support In Progress): goldcrest- Hi please check, why is this showing mobile, what is happen underline?
Hi, pls check, WWX started use mobile app in Feb 2024, how come this invoice and CN in mobile app? This issue showing... Muhammed Azhar Mohamed Maideen
12:19 PM Datanory - GOLDCREST Production Ticket(ST) #12147 (Escalated to Level 3): GOLDCREST - why the EOD invoice sales amount no same?
select invoice_status, * from txn_invoice_history_header where created_by = '3285f21092ff4c4aa4b8cac31c1fcdbc' and in... Rashdan Hussin
12:16 PM Datanory - GOLDCREST Production Ticket(ST) #12147 (Support In Progress): GOLDCREST - why the EOD invoice sales amount no same?
Rashdan Hussin
09:04 AM Datanory - SNEKKU Production Ticket(ST) #12010: Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
I perform the simulation on trial(Latest) and point to production server
The download time is less than 10 minutes...
Muhammed Azhar Mohamed Maideen

03/07/2024

12:00 AM Datanory - OROMEO Production Ticket(ST) #12157 (Support In Progress): OROMEO - import Yee Lee Customer Master
select * from #TempTable
select * from customer where org_id = 'OROMEO' order by updated_date desc --0
select * f...
Rashdan Hussin
10:15 PM Datanory - OROMEO Production Ticket(ST) #12157 (Ticket Resolved): OROMEO - import Yee Lee Customer Master
Hi, please assist to import Yee Lee Customer Master
Rashdan Hussin
10:07 PM Datanory - SUNTORY Production Ticket(ST) #12145 (Ticket Resolved): SUNTORY - importing these customers into preprod environment
Rashdan Hussin
10:51 AM Datanory - SUNTORY Production Ticket(ST) #12145 (Pending Client Verification): SUNTORY - importing these customers into preprod environment
Rashdan Hussin
06:19 PM Datanory - GOLDCREST Production Ticket(ST) #12150: Goldcrest- Hi, collection for 301U/008 didn't reflect to datanory and autocount
select * from integration_error_log where process_id= 'a165b581-ec73-40da-b61e-aeaff34d4c9d'
select * from di_mobi...
Muhammed Azhar Mohamed Maideen
12:12 PM Datanory - GOLDCREST Production Ticket(ST) #12150 (Ticket Resolved): Goldcrest- Hi, collection for 301U/008 didn't reflect to datanory and autocount
!WhatsApp%20Image%202024-07-03%20at%2010.21.32_6b4fa914.jpg!
Muhammed Azhar Mohamed Maideen
02:24 PM Datanory - GOLDCREST Production Ticket(ST) #12132: Goldcrest- Hi please check
this salesman created new customer with different customer code --> he do the transaction and upload --> in the datab... Muhammed Azhar Mohamed Maideen
09:59 AM Datanory - GOLDCREST Production Ticket(ST) #12132: Goldcrest- Hi please check
select * from member where member_id= '2c9e40b5f5904775b71192b8fd8b71ad'--mcj
select * from member where member_id= ...
Muhammed Azhar Mohamed Maideen
02:10 PM Datanory - DAILYFRESH Production Ticket(ST) #12126 (Pending Client Feedback): Daily Fresh - Both invoice sales on dashboard different. Kindly advise
-- Azhar
declare @dt datetime ='2024-06-28 06:34:00'
CREATE TABLE #temp_table(
action [varchar](50) NULL, -...
Muhammed Azhar Mohamed Maideen
10:56 AM Datanory - DAILYFRESH Production Ticket(ST) #12126 (Escalate to 2nd Level Support): Daily Fresh - Both invoice sales on dashboard different. Kindly advise
Muhammed Azhar Mohamed Maideen
10:53 AM Datanory - DAILYFRESH Production Ticket(ST) #12126: Daily Fresh - Both invoice sales on dashboard different. Kindly advise
hi Afiq need your help on this ticket.
This is the finding :
this logic is stored in the sp_sync_download_user_sal...
Muhammed Azhar Mohamed Maideen
12:22 PM Datanory - GOLDCREST Production Ticket(ST) #12143 (Pending Client Feedback): goldcrest- Hi please check, why is this showing mobile, what is happen underline?
Already asked the customer What is the main concern regarding this escalation.
Waiting to customer to give feedback
Muhammed Azhar Mohamed Maideen
12:21 PM Datanory - GOLDCREST Production Ticket(ST) #12143 (Support In Progress): goldcrest- Hi please check, why is this showing mobile, what is happen underline?
Muhammed Azhar Mohamed Maideen
11:19 AM Datanory - GOLDCREST Production Ticket(ST) #12143: goldcrest- Hi please check, why is this showing mobile, what is happen underline?
!WhatsApp%20Image%202024-07-02%20at%2009.19.06_29016617.jpg!
Muhammed Azhar Mohamed Maideen
11:01 AM Datanory - GOLDCREST Production Ticket(ST) #12147: GOLDCREST - why the EOD invoice sales amount no same?
!WhatsApp%20Image%202024-07-02%20at%2016.00.19_da21ebb9.jpg!
Muhammed Azhar Mohamed Maideen
09:18 AM Datanory - GOLDCREST Production Ticket(ST) #12127 (Pending Client Verification): Goldcrest-Hi, can help to check why route summary for BRY shown no data to display?
Muhammed Azhar Mohamed Maideen
08:57 AM Datanory - SNEKKU Production Ticket(ST) #12024 (Ticket Resolved): Snekku- Hi @Azhar13 5L060 got CN in mysoft, but apps empty, please assist as salesman need issue collection, thanks
Muhammed Azhar Mohamed Maideen

02/07/2024

07:51 AM Datanory - OROMEO Production Ticket(ST) #12139 (Pending Client Verification): @~Rashdan Hussin seek your assistance to import & update July route & new store
Muhammad Arif
11:20 AM Datanory - OROMEO Production Ticket(ST) #12139 (Support In Progress): @~Rashdan Hussin seek your assistance to import & update July route & new store
Muhammad Arif
11:20 AM Datanory - OROMEO Production Ticket(ST) #12139 (Ticket Resolved): @~Rashdan Hussin seek your assistance to import & update July route & new store
Muhammad Arif
07:49 AM Datanory - GOLDCREST Production Ticket(ST) #11901 (Support In Progress): GOLDCREST - MCJ 30/05/24 closing stocks different for 31/05/25 opening
Rashdan to perform simulation, see whether can approve van receive 2 times or not (try to double click or etc) Muhammad Arif
07:42 AM Datanory - GOLDCREST Production Ticket(ST) #11940: Hi pls check, why stock 250ml Boboi boy lychee negative?
Hi Azhar, as discussed yesterday, please perform simulation for this issue with duplicate invoice scenario. Muhammad Arif
10:39 AM Datanory - GOLDCREST Production Ticket(ST) #11940 (Support In Progress): Hi pls check, why stock 250ml Boboi boy lychee negative?
Muhammad Arif
11:50 PM Datanory - SUNTORY Production Ticket(ST) #12145 (Support In Progress): SUNTORY - importing these customers into preprod environment
Rashdan Hussin
05:39 PM Datanory - SUNTORY Production Ticket(ST) #12145 (Ticket Resolved): SUNTORY - importing these customers into preprod environment
Hi team, anyone can help importing these customers into preprod environment?
As most of these customers have 2 sa...
Rashdan Hussin
06:36 PM Datanory - GOLDCREST Production Ticket(ST) #12132 (Support In Progress): Goldcrest- Hi please check
Muhammed Azhar Mohamed Maideen
03:52 PM Datanory - GOLDCREST Production Ticket(ST) #12132: Goldcrest- Hi please check
As I checked in the DMS database and Mobile database there are 15 transaction that is made on 28 of june. We notice t... Muhammed Azhar Mohamed Maideen
06:34 PM Datanory - GOLDCREST Production Ticket(ST) #12147 (Ticket Resolved): GOLDCREST - why the EOD invoice sales amount no same?
Muhammed Azhar Mohamed Maideen
06:23 PM Datanory - DAILYFRESH Production Ticket(ST) #12146: DailyFresh- I have another issue. attached is the missed call report for 29/6
Create a new planned route on July 2nd for the next day, July 3rd.
On July 3rd, check if the missed call report is r...
Muhammed Azhar Mohamed Maideen
06:18 PM Datanory - DAILYFRESH Production Ticket(ST) #12146 (Ticket Resolved): DailyFresh- I have another issue. attached is the missed call report for 29/6

Filtered to PRK03, 05, 08 missed calls
screenshot from user device show no missed calls
Muhammed Azhar Mohamed Maideen
06:14 PM Datanory - GOLDCREST Production Ticket(ST) #12016 (Pending Client Verification): Goldcrest- Hi pls check, this is MCJ route planning but WWX showing in MCJ route plan
As I check with technical team this is due to technical issue
Muhammed Azhar Mohamed Maideen
06:04 PM Datanory - GOLDCREST Production Ticket(ST) #12117 (Ticket Resolved): GOLDCREST - update tel no last week, until now didn't reflect to datanory
Rashdan Hussin
04:55 PM Datanory - GOLDCREST Production Ticket(ST) #12117 (Pending Client Verification): GOLDCREST - update tel no last week, until now didn't reflect to datanory
Shanyou: Hi team, this issue has been fixed and deployed to production. Integration will now correctly update telepho... Rashdan Hussin
06:04 PM Datanory - GOLDCREST Production Ticket(ST) #12130 (Ticket Resolved): GOLDCREST - invoice didn't reflect to autocount INWWX001635, 1647, 1648
Rashdan Hussin
02:57 PM Datanory - GOLDCREST Production Ticket(ST) #12130 (Pending Client Verification): GOLDCREST - invoice didn't reflect to autocount INWWX001635, 1647, 1648
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Rashdan Hussin
02:54 PM Datanory - GOLDCREST Production Ticket(ST) #12130 (Support In Progress): GOLDCREST - invoice didn't reflect to autocount INWWX001635, 1647, 1648
Rashdan Hussin
05:42 PM Datanory - SNEKKU Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
As I checked with tehnical team, this ticket is still in progress and as it will release on mid of july Muhammed Azhar Mohamed Maideen
10:03 AM Datanory - SNEKKU Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
Click up status--> In progress Muhammed Azhar Mohamed Maideen
05:39 PM Datanory - GOLDCREST Production Ticket(ST) #12131 (Ticket Resolved): Goldcrest-Hi please check WWV 27/06/24 collection didn't reflect to autocount CCWWV000125-240627
Muhammed Azhar Mohamed Maideen
05:37 PM Datanory - GOLDCREST Production Ticket(ST) #12131 (Support In Progress): Goldcrest-Hi please check WWV 27/06/24 collection didn't reflect to autocount CCWWV000125-240627
Muhammed Azhar Mohamed Maideen
04:02 PM Datanory - GOLDCREST Production Ticket(ST) #12131: Goldcrest-Hi please check WWV 27/06/24 collection didn't reflect to autocount CCWWV000125-240627
select sync_date,created_date,updated_by,* from txn_mobile_collection_header where col_no= 'CCWWV000125-240627'
se...
Muhammed Azhar Mohamed Maideen
05:17 PM Datanory - SUNTORY Production Ticket(ST) #12089: Suntory - CN not in DMS JUNE 2024 - 20240625.xlsx
Still no feedback from Suntory Muhammed Assyafiq Bin Ahmad Kamal
04:06 PM Datanory - SNEKKU Production Ticket(ST) #11762: SNEKKU - why last visit shown 20/05/24 for 10T09, user MC5?
Testing finding in Trial (2/7/2024):
- Org is Goldcrest
- User is WWX
- Customer is 302A/008
- Last check in date...
Rashdan Hussin
04:05 PM Datanory - GOLDCREST Production Ticket(ST) #12143 (Ticket Resolved): goldcrest- Hi please check, why is this showing mobile, what is happen underline?
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!WhatsApp%20Image%202024-07-02%20at%2009.18.56_b07bb11d...
Muhammed Azhar Mohamed Maideen
03:56 PM Datanory - GOLDCREST Production Ticket(ST) #12049 (Pending Client Verification): Goldfresh - Hi pls check, why is the problem coming back?
Muhammed Azhar Mohamed Maideen
02:01 PM Datanory - GOLDCREST Production Ticket(ST) #12040 (Pending Client Verification): Goldcrest- Hi pls check, inmcj000299-240517 already cancel, but mobile showing
Muhammed Azhar Mohamed Maideen
12:01 PM Datanory - DAILYFRESH Production Ticket(ST) #12007 (Monitoring): Daily Fresh- Hi technical team. SEL07 cancel this invoice. I already said that cancel from handheld no need to stock in back cause is auto will stock in back unless if cancel using website. But user said, the bread not stock in.
Muhammed Azhar Mohamed Maideen
09:52 AM Datanory - DAILYFRESH Production Ticket(ST) #12007: Daily Fresh- Hi technical team. SEL07 cancel this invoice. I already said that cancel from handheld no need to stock in back cause is auto will stock in back unless if cancel using website. But user said, the bread not stock in.
As I check with technical team feedback
Technical team will put this issue in the watchlist since the issue could ...
Muhammed Azhar Mohamed Maideen
11:55 AM Datanory - SNEKKU Production Ticket(ST) #12010 (Pending Client Feedback): Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
Muhammad Arif
10:56 AM Datanory - SNEKKU Production Ticket(ST) #12010: Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
waiting Azhar result since 28 june 2024
Muhammad Arif
11:49 AM Datanory - SNEKKU Production Ticket(ST) #11631 (On-Hold): SNEKKU - May I know where can I have a report to call only datanory collection ?
Muhammad Arif
11:49 AM Datanory - SNEKKU Production Ticket(ST) #11631 (Support In Progress): SNEKKU - May I know where can I have a report to call only datanory collection ?
Muhammad Arif
11:47 AM Datanory - SNEKKU Production Ticket(ST) #11685 (Ticket Resolved): SNEKKU - Hi @Azhar13 Unable upload photo, please assist
Muhammed Azhar Mohamed Maideen
11:38 AM Datanory - SUNTORY Production Ticket(ST) #12085 (Ticket Resolved): Suntory- Missing INV in detail
Muhammed Azhar Mohamed Maideen
09:55 AM Datanory - SUNTORY Production Ticket(ST) #12085 (Support In Progress): Suntory- Missing INV in detail
Muhammed Azhar Mohamed Maideen
11:27 AM Datanory - GOLDCREST Production Ticket(ST) #12008 (Ticket Resolved): GOLDCREST - Hi Azhar pls check for me, why different
Muhammed Azhar Mohamed Maideen
11:26 AM Datanory - GOLDCREST Production Ticket(ST) #12008 (Support In Progress): GOLDCREST - Hi Azhar pls check for me, why different
Muhammed Azhar Mohamed Maideen
11:17 AM Datanory - SNEKKU Production Ticket(ST) #12024: Snekku- Hi @Azhar13 5L060 got CN in mysoft, but apps empty, please assist as salesman need issue collection, thanks
as discussed, im not sure why assign to me bcs the status is pending verify. please check again Muhammad Arif
10:51 AM Datanory - SUNTORY Production Ticket(ST) #12083 (Ticket Resolved): KYMMSENG - after create new customer from add Customer module, then salesman value empty
Muhammad Arif
10:50 AM Datanory - SUNTORY Production Ticket(ST) #12063 (Ticket Resolved): KYMMSENG - duplicate INV for this
Muhammad Arif
10:20 AM Datanory - SNEKKU Production Ticket(ST) #12078: Snekku - Hi @Azhar13 why not follow time sequence ya
Fixes done by : 5/7/2024 Muhammed Azhar Mohamed Maideen
10:08 AM Datanory - SNEKKU Production Ticket(ST) #12086 (Ticket Resolved): Snekku- hi @Azhar13 why unpaid is 0, caused this collection unable approve
Muhammed Azhar Mohamed Maideen
10:01 AM Datanory - GOLDCREST Production Ticket(ST) #12127 (Escalated to Level 3): Goldcrest-Hi, can help to check why route summary for BRY shown no data to display?
Muhammed Azhar Mohamed Maideen
10:00 AM Datanory - GOLDCREST Production Ticket(ST) #12127 (Support In Progress): Goldcrest-Hi, can help to check why route summary for BRY shown no data to display?
Muhammed Azhar Mohamed Maideen
09:59 AM Datanory - GOLDCREST Production Ticket(ST) #12127: Goldcrest-Hi, can help to check why route summary for BRY shown no data to display?
https://app.clickup.com/t/9018039480/TK-606 Muhammed Azhar Mohamed Maideen
09:58 AM Datanory - SNEKKU Production Ticket(ST) #12041 (Ticket Resolved): Snekku- hi @Azhar13 ms7 inform again unable check in
Muhammed Azhar Mohamed Maideen
09:57 AM Datanory - SNEKKU Production Ticket(ST) #12088 (Ticket Resolved): Snekku - hi @Azhar13 5P024 not location
Muhammed Azhar Mohamed Maideen
09:54 AM Datanory - SNEKKU Production Ticket(ST) #11780: Snekku- Hi @Azhar13 why like this ya
Click up status in trail Muhammed Azhar Mohamed Maideen
09:48 AM Datanory - DAILYFRESH Production Ticket(ST) #11839: DailyFresh- D,putra & warisan infak dlm hh ada 2 buang 1 ok
Testing Has to be done on this
Steps need to do
-- Create plan route with duplicate customer outlet
Expected re...
Muhammed Azhar Mohamed Maideen
09:45 AM Datanory - SNEKKU Production Ticket(ST) #11995 (Pending Client Verification): Snekku - hi @Azhar13 jump collection number again CCMC9000018 / 20 CCME5000008 / 10 CCMN5000036 / 38
Muhammed Azhar Mohamed Maideen
09:44 AM Datanory - DAILYFRESH Production Ticket(ST) #12126 (Support In Progress): Daily Fresh - Both invoice sales on dashboard different. Kindly advise
Muhammed Azhar Mohamed Maideen
09:31 AM Datanory - DAILYFRESH Production Ticket(ST) #12125 (Ticket Resolved): DailyFresh- The above are the 4 invoices for 28/6
Muhammed Azhar Mohamed Maideen
09:29 AM Datanory - DAILYFRESH Production Ticket(ST) #12119 (Ticket Resolved): DAILYFRESH - He managed to lock in but EOD show no transaction
Muhammed Azhar Mohamed Maideen

01/07/2024

05:47 PM Datanory - DAILYFRESH Production Ticket(ST) #12125: DailyFresh- The above are the 4 invoices for 28/6
select * from txn_invoice_history_header where invoice_no= 'INPNG07000327-240628'
select * from txn_invoice_history_...
Muhammed Azhar Mohamed Maideen
05:26 PM Datanory - DAILYFRESH Production Ticket(ST) #12125 (Pending Client Verification): DailyFresh- The above are the 4 invoices for 28/6
Muhammed Azhar Mohamed Maideen
05:25 PM Datanory - DAILYFRESH Production Ticket(ST) #12125 (Support In Progress): DailyFresh- The above are the 4 invoices for 28/6
Muhammed Azhar Mohamed Maideen
10:21 AM Datanory - DAILYFRESH Production Ticket(ST) #12125 (Ticket Resolved): DailyFresh- The above are the 4 invoices for 28/6
Pls advise on how to capture these in system Muhammed Azhar Mohamed Maideen
05:29 PM Datanory - NIBOU Production Ticket(ST) #12129 (Ticket Resolved): Nibou- @~Louise can you check for … SAI KIM GARDEN GROCER why it appear and disappear ?
Muhammed Azhar Mohamed Maideen
05:28 PM Datanory - NIBOU Production Ticket(ST) #12129 (Support In Progress): Nibou- @~Louise can you check for … SAI KIM GARDEN GROCER why it appear and disappear ?
Muhammed Azhar Mohamed Maideen
10:56 AM Datanory - NIBOU Production Ticket(ST) #12129 (Ticket Resolved): Nibou- @~Louise can you check for … SAI KIM GARDEN GROCER why it appear and disappear ?
Muhammed Azhar Mohamed Maideen
03:16 PM Datanory - GOLDCREST Production Ticket(ST) #12132 (Ticket Resolved): Goldcrest- Hi please check
Muhammed Azhar Mohamed Maideen
03:09 PM Datanory - GOLDCREST Production Ticket(ST) #12131 (Ticket Resolved): Goldcrest-Hi please check WWV 27/06/24 collection didn't reflect to autocount CCWWV000125-240627
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Muhammed Azhar Mohamed Maideen
12:26 PM Datanory - SNEKKU Production Ticket(ST) #12102 (Ticket Resolved): Snekku - hi @Azhar13 CCMN1000003, help add on CN24/003116 = 38.91, invoice paid change to 1817.64
Muhammad Arif
12:01 PM Datanory - GOLDCREST Production Ticket(ST) #12130 (Ticket Resolved): GOLDCREST - invoice didn't reflect to autocount INWWX001635, 1647, 1648
!WhatsApp%20Image%202024-07-01%20at%2011.44.54_cb631355.jpg!
Muhammed Azhar Mohamed Maideen
10:24 AM Datanory - GOLDCREST Production Ticket(ST) #12127 (Ticket Resolved): Goldcrest-Hi, can help to check why route summary for BRY shown no data to display?
!WhatsApp%20Image%202024-07-01%20at%2009.36.33_a99763d0.jpg!
Muhammed Azhar Mohamed Maideen
10:23 AM Datanory - DAILYFRESH Production Ticket(ST) #12126 (Ticket Resolved): Daily Fresh - Both invoice sales on dashboard different. Kindly advise
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!WhatsApp%20Image%202024-07-01%20at%2009.49.03_e8d39477...
Muhammed Azhar Mohamed Maideen
10:15 AM Datanory - GOLDCREST Production Ticket(ST) #11882 (Pending Client Verification): GOLDCREST - Hi pls check, double inv no in mobile
Muhammed Azhar Mohamed Maideen
09:19 AM Datanory - GOLDCREST Production Ticket(ST) #12113 (Escalated to Level 3): Salesman Activity Report - Non Applicable?
Shu Ern Datanory Team: we targeted a full deployment on mid of July
Muhammad Arif

30/06/2024

02:36 PM Datanory - GOLDCREST Production Ticket(ST) #12108: GOLDCREST - user JNL route plan got missing some acc
Finding:
- Tested in trial
- When user update any customer detail, it will change that customer route salesman
- E...
Rashdan Hussin
01:15 PM Datanory - GOLDCREST Production Ticket(ST) #12038: GOLDCREST - user BRY do van goods request 1 times only, back end shown 3 items
Finding:
- Tested in trial v4.1.4-trial.0
- Upon testing, the request transaction already show 1 time only in appro...
Rashdan Hussin
09:45 AM Datanory - SNEKKU Production Ticket(ST) #12076 (Ticket Resolved): SNEKKU - both issue is amend invoice amount, due to add on cn in mysoft ya
Rashdan Hussin

29/06/2024

04:15 PM Datanory - GOLDCREST Production Ticket(ST) #12111 (Ticket Resolved): GOLDCREST - Already done but showing pending
Rashdan Hussin
04:14 PM Datanory - GOLDCREST Production Ticket(ST) #12111 (Pending Client Verification): GOLDCREST - Already done but showing pending
Rashdan Hussin
01:17 PM Datanory - SNEKKU Production Ticket(ST) #12076: SNEKKU - both issue is amend invoice amount, due to add on cn in mysoft ya
select * from txn_invoice_history_header where invoice_no = 'IN24/008527'
select * from txn_credit_note_history_he...
Rashdan Hussin
10:47 AM Datanory - DAILYFRESH Production Ticket(ST) #12119 (Support In Progress): DAILYFRESH - He managed to lock in but EOD show no transaction
Rashdan Hussin
09:58 AM Datanory - GOLDCREST Production Ticket(ST) #12117 (Escalated to Level 3): GOLDCREST - update tel no last week, until now didn't reflect to datanory
Rashdan Hussin
09:56 AM Datanory - GOLDCREST Production Ticket(ST) #12117 (Support In Progress): GOLDCREST - update tel no last week, until now didn't reflect to datanory
Rashdan Hussin
 

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