Activity
From 28/06/2024 to 27/07/2024
27/07/2024
- 03:34 PM Datanory - SUNTORY Production Ticket(ST) #12205 (Ticket Resolved): KYMMSENG UAT - unable to upload transaction from mobile
- 03:29 PM Datanory - SUNTORY Production Ticket(ST) #12299 (Escalated to Level 3): KYMMSENG UAT - sales order got apply promotion but after approved no more promotion
- 03:19 PM Datanory - SUNTORY Production Ticket(ST) #12299 (Support In Progress): KYMMSENG UAT - sales order got apply promotion but after approved no more promotion
- Testing finding:
- test using suntory uat
- create sales order and take promotion then upload
- approve the sales ... - 03:13 PM Datanory - SUNTORY Production Ticket(ST) #12299 (Ticket Resolved): KYMMSENG UAT - sales order got apply promotion but after approved no more promotion
- [17:57, 26/07/2024] Boon MCC: Hi Arif, this sales order I got apply promotion, SOSR01000162-240726, in approval page ...
26/07/2024
- 03:08 PM Datanory - SUNTORY Production Ticket(ST) #12205 (Pending Client Verification): KYMMSENG UAT - unable to upload transaction from mobile
- 12:40 PM Datanory - SUNTORY Production Ticket(ST) #12269 (Escalated to Level 3): KYMMSENG - invoice INKSMS002996-240719 is tag to a 8% promotion when upload from mobile, but when view in web, the promotion is not qualified
- 10:08 AM Datanory - SNEKKU Production Ticket(ST) #12261 (Ticket Resolved): Snekku- hi @Azhar13 why SOMN3000540 unable approve?
- 10:06 AM Datanory - SNEKKU Production Ticket(ST) #12261 (Verification In Progress): Snekku- hi @Azhar13 why SOMN3000540 unable approve?
- 10:06 AM Datanory - SNEKKU Production Ticket(ST) #12261 (Ready for Verification): Snekku- hi @Azhar13 why SOMN3000540 unable approve?
25/07/2024
- 11:06 AM Datanory - SNEKKU Production Ticket(ST) #12267: Snekku- hi @~Jann Yap this caused mysoft wrong ya, as should be 5.33
- https://app.clickup.com/t/86epx4bww
- 10:37 AM Datanory - SUNTORY Production Ticket(ST) #12227 (Pending Local Deployment): Suntory - HI team, user report duplicate SO no again
- 10:36 AM Datanory - SUNTORY Production Ticket(ST) #12227 (Development Completed): Suntory - HI team, user report duplicate SO no again
- 10:35 AM Datanory - SUNTORY Production Ticket(ST) #12227 (Development In Progress): Suntory - HI team, user report duplicate SO no again
- 10:35 AM Datanory - SUNTORY Production Ticket(ST) #12227 (Assigned To): Suntory - HI team, user report duplicate SO no again
24/07/2024
- 02:39 AM Datanory - SUNTORY Production Ticket(ST) #12269: KYMMSENG - invoice INKSMS002996-240719 is tag to a 8% promotion when upload from mobile, but when view in web, the promotion is not qualified
- Another testing:
- test using suntory preprod
- create sales order for product 14006931, take promotion TB05PETALL0... - 02:30 AM Datanory - SUNTORY Production Ticket(ST) #12269: KYMMSENG - invoice INKSMS002996-240719 is tag to a 8% promotion when upload from mobile, but when view in web, the promotion is not qualified
- Testing finding:
- test using suntory preprod
- create sales order for product 14008193, take promotion TBGT07CCLR... - 11:51 AM Datanory - SUNTORY Production Ticket(ST) #12269: KYMMSENG - invoice INKSMS002996-240719 is tag to a 8% promotion when upload from mobile, but when view in web, the promotion is not qualified
- - Need to simulate by create sales order for product that qualified for 2 promotions.
- After upload, check on the w... - 05:55 PM Datanory - SUNTORY Production Ticket(ST) #12290 (Ticket Resolved): Suntory- Suntory UAT merge into Trail Environment
- https://app.clickup.com/t/9018039480/TK-870
- 03:59 PM Datanory - GOLDCREST Production Ticket(ST) #12289 (Ticket Resolved): Goldcrest- Hi please check, 302F/047 in mobile 2 same code
- 11:25 AM Datanory - GOLDCREST Production Ticket(ST) #12289: Goldcrest- Hi please check, 302F/047 in mobile 2 same code
- https://app.clickup.com/t/86epwwte0
- 10:55 AM Datanory - GOLDCREST Production Ticket(ST) #12289 (Support In Progress): Goldcrest- Hi please check, 302F/047 in mobile 2 same code
- 10:54 AM Datanory - GOLDCREST Production Ticket(ST) #12289 (Ticket Resolved): Goldcrest- Hi please check, 302F/047 in mobile 2 same code
- !WhatsApp%20Image%202024-07-23%20at%2017.01.11_7d765335.jpg!
- 02:58 PM Datanory - GOLDCREST Production Ticket(ST) #12259 (Ticket Resolved): Goldcrest- Hi please check, why 302P/323 have 2 a/c
- Hi @~Suzanne , as per our discussion, for the next master data update (customer & Route planning), please help to inf...
23/07/2024
- 04:41 PM Datanory - SNEKKU Production Ticket(ST) #12245: Snekku- Hi @Azhar13 After download around 10min, the table disappear, tried 2 times already
- https://app.clickup.com/t/86epwqjry
- 04:13 PM Datanory - GOLDCREST Production Ticket(ST) #12143 (Escalated to Level 3): goldcrest- Hi please check, why is this showing mobile, what is happen underline?
- https://app.clickup.com/t/86epwq9ug
- 02:03 PM Datanory - GOLDCREST Production Ticket(ST) #12143: goldcrest- Hi please check, why is this showing mobile, what is happen underline?
select a.invoice_no,a.invoice_status as 'Invoice Status',a.invoice_balance,a.updated_date,ch.col_no,ch.status as 'c...- 09:21 AM Datanory - GOLDCREST Production Ticket(ST) #12143 (Support In Progress): goldcrest- Hi please check, why is this showing mobile, what is happen underline?
- Hi @Azhar , please do the workaround and perform testing in trial environment
- 03:37 PM Datanory - GOLDCREST Production Ticket(ST) #12259 (Pending Client Feedback): Goldcrest- Hi please check, why 302P/323 have 2 a/c
- select a.created_date as 'Create customer Date',so.order_no,a.created_by,a.customer_code,a.customer_code, a.updated_...
- 12:00 PM Datanory - SUNTORY Production Ticket(ST) #12269: KYMMSENG - invoice INKSMS002996-240719 is tag to a 8% promotion when upload from mobile, but when view in web, the promotion is not qualified
- exec sp_executesql N' exec web_spTxnSalesOrderApprovalMasterDataRetriveList @member_id,@org_id,@hdr_id, @type,@tenant...
- 12:00 PM Datanory - SUNTORY Production Ticket(ST) #12269: KYMMSENG - invoice INKSMS002996-240719 is tag to a 8% promotion when upload from mobile, but when view in web, the promotion is not qualified
- select * from di_mobile_txn_sales_orders where sales_orders_id = '9bc17eeb-842e-4cbd-8ea9-fb8fec04d988' and product_i...
- 11:58 AM Datanory - GOLDCREST Production Ticket(ST) #12108 (Ticket Resolved): GOLDCREST - user JNL route plan got missing some acc
- 11:57 AM Datanory - GOLDCREST Production Ticket(ST) #12108 (Pending Client Verification): GOLDCREST - user JNL route plan got missing some acc
- Meiling: Remove the update on mst_route whenever there is update or insert. Users are advised to upload new route for...
- 11:28 AM Datanory - GOLDCREST Production Ticket(ST) #12049 (Ticket Resolved): Goldfresh - Hi pls check, why is the problem coming back?
- 11:27 AM Datanory - GOLDCREST Production Ticket(ST) #12049 (Verification In Progress): Goldfresh - Hi pls check, why is the problem coming back?
- https://app.clickup.com/t/86eptfp1k--> this ticket we found it internally, this ticket already resolved
as we check... - 11:18 AM Datanory - SUNTORY Production Ticket(ST) #12268 (Ticket Resolved): KYMMSENG - user still facing the internet slow issue
- 11:18 AM Datanory - SNEKKU Production Ticket(ST) #12281 (Ticket Resolved): Snekku-hi @Azhar13 5L047 inv empty, user MC8, please assist
- 10:16 AM Datanory - SNEKKU Production Ticket(ST) #12281 (Pending Client Verification): Snekku-hi @Azhar13 5L047 inv empty, user MC8, please assist
- 10:14 AM Datanory - SNEKKU Production Ticket(ST) #12281 (Support In Progress): Snekku-hi @Azhar13 5L047 inv empty, user MC8, please assist
- 10:05 AM Datanory - SNEKKU Production Ticket(ST) #12281 (Ticket Resolved): Snekku-hi @Azhar13 5L047 inv empty, user MC8, please assist
- !WhatsApp%20Image%202024-07-22%20at%2016.58.51_41417f69.jpg!
!WhatsApp%20Image%202024-07-22%20at%2016.58.51_67de289e... - 11:18 AM Datanory - SUNTORY Production Ticket(ST) #12184 (Ticket Resolved): KYMMSENG - i have separate sheet that duplicate dms code for same customer. pls help me delete or inactive the duplicate customers without transactions
- 11:15 AM Datanory - GOLDCREST Production Ticket(ST) #12038 (Ticket Resolved): GOLDCREST - user BRY do van goods request 1 times only, back end shown 3 items
- 11:15 AM Datanory - GOLDCREST Production Ticket(ST) #12038 (Pending Client Verification): GOLDCREST - user BRY do van goods request 1 times only, back end shown 3 items
- 11:13 AM Datanory - GOLDCREST Production Ticket(ST) #11901 (Ticket Resolved): GOLDCREST - MCJ 30/05/24 closing stocks different for 31/05/25 opening
- 11:12 AM Datanory - GOLDCREST Production Ticket(ST) #11901 (Pending Client Verification): GOLDCREST - MCJ 30/05/24 closing stocks different for 31/05/25 opening
- 09:19 AM Datanory - SUNTORY Production Ticket(ST) #12226 (Ticket Resolved): Hi supoort team, Elain request to check for this promotion which setup by Any and min 24 to max 60
- 09:18 AM Datanory - SUNTORY Production Ticket(ST) #12227 (Support In Progress): Suntory - HI team, user report duplicate SO no again
- 09:17 AM Datanory - SNEKKU Production Ticket(ST) #12240 (Ticket Resolved): Snekku- hi @~Jann Yap CCMC5000006 help change to CCMC5000005, user not pending collection, thanks
- 09:17 AM Datanory - SNEKKU Production Ticket(ST) #12240 (Pending Client Verification): Snekku- hi @~Jann Yap CCMC5000006 help change to CCMC5000005, user not pending collection, thanks
- 09:16 AM Datanory - SNEKKU Production Ticket(ST) #12240 (Support In Progress): Snekku- hi @~Jann Yap CCMC5000006 help change to CCMC5000005, user not pending collection, thanks
- Hi @~Leewei, to patch the collection number, kindly refer below steps:
Collection Number Patching:
1. Request use... - 09:15 AM Datanory - SNEKKU Production Ticket(ST) #12257 (Ticket Resolved): Snekku- hi @~Jann Yap as per conversation just now, please help to change the collection number, thanks
- 09:15 AM Datanory - SNEKKU Production Ticket(ST) #12257 (Pending Client Verification): Snekku- hi @~Jann Yap as per conversation just now, please help to change the collection number, thanks
- 09:13 AM Datanory - SNEKKU Production Ticket(ST) #12257 (Support In Progress): Snekku- hi @~Jann Yap as per conversation just now, please help to change the collection number, thanks
- 09:15 AM Datanory - SNEKKU Production Ticket(ST) #11780 (Pending Client Verification): Snekku- Hi @Azhar13 why like this ya
- 09:14 AM Datanory - SNEKKU Production Ticket(ST) #11780 (Verification In Progress): Snekku- Hi @Azhar13 why like this ya
22/07/2024
- 05:05 PM Datanory - DAILYFRESH Production Ticket(ST) #12126 (Ready for Verification): Daily Fresh - Both invoice sales on dashboard different. Kindly advise
- 05:04 PM Datanory - SNEKKU Production Ticket(ST) #11780 (Ready for Verification): Snekku- Hi @Azhar13 why like this ya
- 05:03 PM Datanory - GOLDCREST Production Ticket(ST) #12259: Goldcrest- Hi please check, why 302P/323 have 2 a/c
- Arif assisted on this escalation where the customer code has to be remain same instead of doing amendment on that exi...
- 03:43 PM Datanory - GOLDCREST Production Ticket(ST) #12259 (Support In Progress): Goldcrest- Hi please check, why 302P/323 have 2 a/c
- 02:47 PM Datanory - GOLDCREST Production Ticket(ST) #12259: Goldcrest- Hi please check, why 302P/323 have 2 a/c
- 302P/323 on April change code to 302A/205 bcoz change name and new owner
!WhatsApp%20Image%202024-07-22%20at%2... - 12:18 PM Datanory - SNEKKU Production Ticket(ST) #12267 (Pending Client Feedback): Snekku- hi @~Jann Yap this caused mysoft wrong ya, as should be 5.33
- hi @~Leewei as we mentioned before ,the calculation is different between promotion discount and additional discount....
- 12:00 PM Datanory - SNEKKU Production Ticket(ST) #12267 (Support In Progress): Snekku- hi @~Jann Yap this caused mysoft wrong ya, as should be 5.33
- 11:06 AM Datanory - NIBOU Production Ticket(ST) #12266 (Ticket Resolved): NIBOU - Error appeared and i cannot rechecked my photo for previous itenery
- 11:02 AM Datanory - NIBOU Production Ticket(ST) #12266 (Support In Progress): NIBOU - Error appeared and i cannot rechecked my photo for previous itenery
- 09:50 AM Datanory - SUNTORY Production Ticket(ST) #12184 (Pending Client Verification): KYMMSENG - i have separate sheet that duplicate dms code for same customer. pls help me delete or inactive the duplicate customers without transactions
- 09:44 AM Datanory - SUNTORY Production Ticket(ST) #12194 (Escalated to Level 3): KYMMSENG - item with discount percentage but no discount value
- https://app.clickup.com/t/9018039480/TK-840
- 09:41 AM Datanory - SUNTORY Production Ticket(ST) #12202 (Escalated to Level 3): KYMMSENG - Promotion Discount Amount and Percentage Not Tally
- https://app.clickup.com/t/9018039480/TK-841
- 09:38 AM Datanory - SUNTORY Production Ticket(ST) #12207 (Escalated to Level 3): KYMMSENG - system set 5% for all product but mobile side show 6% and 5%
- https://app.clickup.com/t/9018039480/TK-846
21/07/2024
- 11:13 AM Datanory - SUNTORY Production Ticket(ST) #12270 (Escalated to Level 3): KYMMSENG - Error happen when import customer into Datanory
- https://app.clickup.com/t/9018039480/TK-850
- 11:03 AM Datanory - SUNTORY Production Ticket(ST) #12270 (Support In Progress): KYMMSENG - Error happen when import customer into Datanory
- 11:02 AM Datanory - SUNTORY Production Ticket(ST) #12270 (Ticket Resolved): KYMMSENG - Error happen when import customer into Datanory
- !6bf98539-2e60-4e36-a655-5f9db643e863.jpg!
!6ce9e1f9-be33-43e2-b43d-5b2ba7eab025.jpg!
- 10:55 AM Datanory - SUNTORY Production Ticket(ST) #12269: KYMMSENG - invoice INKSMS002996-240719 is tag to a 8% promotion when upload from mobile, but when view in web, the promotion is not qualified
- https://app.clickup.com/t/9018039480/TK-849
- 10:49 AM Datanory - SUNTORY Production Ticket(ST) #12269 (Support In Progress): KYMMSENG - invoice INKSMS002996-240719 is tag to a 8% promotion when upload from mobile, but when view in web, the promotion is not qualified
- [12:01, 20/07/2024] Rashdan Hussin: Based on checking, the product should qualified for the promo. When run the sp al...
- 10:47 AM Datanory - SUNTORY Production Ticket(ST) #12269 (Ticket Resolved): KYMMSENG - invoice INKSMS002996-240719 is tag to a 8% promotion when upload from mobile, but when view in web, the promotion is not qualified
- Hi Team, as of my checking, the invoice INKSMS002996-240719 is tag to a 8% promotion when upload from mobile, but whe...
- 10:50 AM Datanory - SUNTORY Production Ticket(ST) #12268: KYMMSENG - user still facing the internet slow issue
- https://app.clickup.com/t/9018039480/TK-848
- 10:25 AM Datanory - SUNTORY Production Ticket(ST) #12268 (Pending Client Verification): KYMMSENG - user still facing the internet slow issue
- [12:38, 20/07/2024] Ming Chuan MCC: Hi team, u had settled the outstanding, is billing issue whereby the old number i...
- 10:19 AM Datanory - SUNTORY Production Ticket(ST) #12268 (Support In Progress): KYMMSENG - user still facing the internet slow issue
- 10:18 AM Datanory - SUNTORY Production Ticket(ST) #12268 (Ticket Resolved): KYMMSENG - user still facing the internet slow issue
- Elaine report that all salesman tablet have received LINE BARRED message. The internet become slow and can't doing fu...
19/07/2024
- 06:39 PM Datanory - SNEKKU Production Ticket(ST) #12267: Snekku- hi @~Jann Yap this caused mysoft wrong ya, as should be 5.33
- Reqgarding this ticket, I had a conversation regarding the rounding issue I suspect this is related to this enquiry
... - 06:33 PM Datanory - SNEKKU Production Ticket(ST) #12267 (Ticket Resolved): Snekku- hi @~Jann Yap this caused mysoft wrong ya, as should be 5.33
- !WhatsApp%20Image%202024-07-19%20at%2013.39.45_f179ed40.jpg!
!WhatsApp%20Image%202024-07-19%20at%2013.40.12_56a5ad47... - 06:30 PM Datanory - GOLDCREST Production Ticket(ST) #12259: Goldcrest- Hi please check, why 302P/323 have 2 a/c
select c.created_date,c.created_by, c.updated_by,* from customer c where customer_code= '302P/323' order by c.creat...- 04:08 PM Datanory - GOLDCREST Production Ticket(ST) #12259 (Pending Client Feedback): Goldcrest- Hi please check, why 302P/323 have 2 a/c
- 04:08 PM Datanory - GOLDCREST Production Ticket(ST) #12259 (Support In Progress): Goldcrest- Hi please check, why 302P/323 have 2 a/c
- hi @~Suzanne as we check from our side , we found transactions for both customer outlets are made. Could you please ...
- 06:26 PM Datanory - NIBOU Production Ticket(ST) #12266: NIBOU - Error appeared and i cannot rechecked my photo for previous itenery
- As we check in latest trail enviroment The photo taking able to view no issue on the photo
Testing Findings
Tr... - 04:13 PM Datanory - NIBOU Production Ticket(ST) #12266 (Ticket Resolved): NIBOU - Error appeared and i cannot rechecked my photo for previous itenery
- !WhatsApp%20Image%202024-07-19%20at%2011.17.37_95e11539.jpg!
- 02:17 PM Datanory - SNEKKU Production Ticket(ST) #12261 (Escalated to Level 3): Snekku- hi @Azhar13 why SOMN3000540 unable approve?
- 02:14 PM Datanory - SNEKKU Production Ticket(ST) #12261 (Support In Progress): Snekku- hi @Azhar13 why SOMN3000540 unable approve?
- 11:59 AM Datanory - SNEKKU Production Ticket(ST) #12261: Snekku- hi @Azhar13 why SOMN3000540 unable approve?
- exec sp_executesql N' select d.[ord_dtl_id]
,d.[ord_hdr_id]
,d.... - 10:12 AM Datanory - SNEKKU Production Ticket(ST) #12261 (Ticket Resolved): Snekku- hi @Azhar13 why SOMN3000540 unable approve?
- https://app.clickup.com/t/86epvug22
18/07/2024
- 05:31 PM Datanory - GOLDCREST Production Ticket(ST) #12259: Goldcrest- Hi please check, why 302P/323 have 2 a/c
- https://app.clickup.com/t/86epvjv4y
- 05:29 PM Datanory - GOLDCREST Production Ticket(ST) #12259 (Ticket Resolved): Goldcrest- Hi please check, why 302P/323 have 2 a/c
- !WhatsApp%20Image%202024-07-18%20at%2017.24.28_d33c321a.jpg!
!WhatsApp%20Image%202024-07-18%20at%2017.25.29_c2021182... - 04:56 PM Datanory - SNEKKU Production Ticket(ST) #12257 (Ticket Resolved): Snekku- hi @~Jann Yap as per conversation just now, please help to change the collection number, thanks
- !WhatsApp%20Image%202024-07-18%20at%2012.11.19_e11a4ccd.jpg!
@Arif Ibrahim MCC can u assist on this? - 03:40 PM Datanory - SNEKKU Production Ticket(ST) #12200 (Ticket Resolved): Snekku- hi @~Jann Yap help to check user ME3, as she inform done clear data and download, but her collection numbering still jump
- 12:36 PM Datanory - SNEKKU Production Ticket(ST) #12185 (Ticket Resolved): Snekku - Hi @Azhar13 Why here not include May invocie?
- 09:36 AM Datanory - SNEKKU Production Ticket(ST) #12185 (Pending Client Verification): Snekku - Hi @Azhar13 Why here not include May invocie?
- 12:30 PM Datanory - SNEKKU Production Ticket(ST) #12245 (Monitoring): Snekku- Hi @Azhar13 After download around 10min, the table disappear, tried 2 times already
17/07/2024
- 05:55 PM Datanory - SNEKKU Production Ticket(ST) #12185: Snekku - Hi @Azhar13 Why here not include May invocie?
- As I checked shan you Patching process has to be done under mst_customer_aging_config aging from from 46--> 1
As t... - 05:46 PM Datanory - SNEKKU Production Ticket(ST) #12245 (Pending Client Feedback): Snekku- Hi @Azhar13 After download around 10min, the table disappear, tried 2 times already
- 05:46 PM Datanory - SNEKKU Production Ticket(ST) #12245 (Support In Progress): Snekku- Hi @Azhar13 After download around 10min, the table disappear, tried 2 times already
- 04:06 PM Datanory - SNEKKU Production Ticket(ST) #12245: Snekku- Hi @Azhar13 After download around 10min, the table disappear, tried 2 times already
- As we check from our side there is no issue all the app run smoothly without anu obsatacle
Already PM and had c... - 05:20 PM Datanory - NIBOU Production Ticket(ST) #12249 (Escalated to Level 3): NIBOU - VAN SALES price code for customer is automatically assigned for customer
- 05:10 PM Datanory - NIBOU Production Ticket(ST) #12249 (Support In Progress): NIBOU - VAN SALES price code for customer is automatically assigned for customer
- 05:09 PM Datanory - NIBOU Production Ticket(ST) #12249 (Ticket Resolved): NIBOU - VAN SALES price code for customer is automatically assigned for customer
- Based on checking, the VAN SALES price code for customer is automatically assigned for customer that does not have pr...
- 02:42 PM Datanory - SNEKKU Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- USER MS1
CUSTOMER 10814
Test Scenario 1
1) Edit customer Detail
2) insert photo
3) Upload the transact... - 11:00 AM Datanory - OROMEO Production Ticket(ST) #12237 (Ticket Resolved): OROMEO - this user only show 3 outlets of 7-11
- 10:59 AM Datanory - OROMEO Production Ticket(ST) #12238 (Ticket Resolved): OROMEO - these 2 SKUs not in lotus's list as well
16/07/2024
- 06:36 PM Datanory - SNEKKU Production Ticket(ST) #12245: Snekku- Hi @Azhar13 After download around 10min, the table disappear, tried 2 times already
- select * from sync_mobile_token where token_id= '21931380-5CFD-4BB1-A4A7-BB934A43318B' order by created_date desc
... - 06:33 PM Datanory - SNEKKU Production Ticket(ST) #12245 (Ticket Resolved): Snekku- Hi @Azhar13 After download around 10min, the table disappear, tried 2 times already
- 06:31 PM Datanory - OROMEO Production Ticket(ST) #12239 (Escalated to Level 3): oromeo- internal storage still have error
- 06:25 PM Datanory - OROMEO Production Ticket(ST) #12239 (Support In Progress): oromeo- internal storage still have error
- https://app.clickup.com/t/86epuz2me
- 05:29 PM Datanory - GOLDCREST Production Ticket(ST) #11901: GOLDCREST - MCJ 30/05/24 closing stocks different for 31/05/25 opening
- Testing Finding: Version 4.2.0-trail.2--> latest version
currently I was doing testing in latest trail environ... - 05:06 PM Datanory - SNEKKU Production Ticket(ST) #12244 (Escalated to Level 3): Snekku- Hi @Azhar13, why sometimes not capture the chosen date?
- 05:01 PM Datanory - SNEKKU Production Ticket(ST) #12244 (Support In Progress): Snekku- Hi @Azhar13, why sometimes not capture the chosen date?
- 05:00 PM Datanory - SNEKKU Production Ticket(ST) #12244 (Ticket Resolved): Snekku- Hi @Azhar13, why sometimes not capture the chosen date?
- 11:46 AM Datanory - DAILYFRESH Production Ticket(ST) #12126: Daily Fresh - Both invoice sales on dashboard different. Kindly advise
- Second Case Testing For Daily fresh
Used Goldcrest org to trail enviroment since the trail Daily fresh is not com... - 11:44 AM Datanory - SNEKKU Production Ticket(ST) #12185: Snekku - Hi @Azhar13 Why here not include May invocie?
- https://app.clickup.com/t/86eptadmw
- 09:30 AM Datanory - SNEKKU Production Ticket(ST) #12240 (Ticket Resolved): Snekku- hi @~Jann Yap CCMC5000006 help change to CCMC5000005, user not pending collection, thanks
- 09:20 AM Datanory - GOLDCREST Production Ticket(ST) #11940 (Ticket Resolved): Hi pls check, why stock 250ml Boboi boy lychee negative?
- For this ticket, since the previous related issue has been fixed and we were unable to replicate the issue, we will p...
- 09:17 AM Datanory - DAILYFRESH Production Ticket(ST) #12007 (Ticket Resolved): Daily Fresh- Hi technical team. SEL07 cancel this invoice. I already said that cancel from handheld no need to stock in back cause is auto will stock in back unless if cancel using website. But user said, the bread not stock in.
- As We check from our and monitor from our side the issue is not occur again
Hence case close. - 09:13 AM Datanory - SNEKKU Production Ticket(ST) #12078 (Ticket Resolved): Snekku - Hi @Azhar13 why not follow time sequence ya
15/07/2024
- 06:54 PM Datanory - SNEKKU Production Ticket(ST) #11780: Snekku- Hi @Azhar13 why like this ya
- As we tested in the trial environment, a new promotion was created for this ticket. However, we found that the promot...
- 04:49 PM Datanory - OROMEO Production Ticket(ST) #12239: oromeo- internal storage still have error
- testing data
Org_id= Oromeo
User 200020
Customer Code: 3000/AE23
Test 1
Uploaded photo: photo taking module... - 04:10 PM Datanory - OROMEO Production Ticket(ST) #12239 (Ticket Resolved): oromeo- internal storage still have error
- !WhatsApp%20Image%202024-07-15%20at%2014.30.58_9ecfb47d.jpg!
- 04:43 PM Datanory - OROMEO Production Ticket(ST) #12238 (Pending Client Verification): OROMEO - these 2 SKUs not in lotus's list as well
- select * from customer where org_id = 'oromeo' and price_id <> '8AF04032-222F-44CE-8BD6-F263A3272CE6'
select * fro... - 04:39 PM Datanory - OROMEO Production Ticket(ST) #12238 (Support In Progress): OROMEO - these 2 SKUs not in lotus's list as well
- 04:08 PM Datanory - OROMEO Production Ticket(ST) #12238 (Ticket Resolved): OROMEO - these 2 SKUs not in lotus's list as well
- !WhatsApp%20Image%202024-07-15%20at%2014.54.52_b4880fff.jpg!
- 04:38 PM Datanory - OROMEO Production Ticket(ST) #12237 (Pending Client Verification): OROMEO - this user only show 3 outlets of 7-11
- select * from #TempTable
select * from #TempTable where customer_code not in (select customer_code from customer whe... - 04:29 PM Datanory - OROMEO Production Ticket(ST) #12237 (Support In Progress): OROMEO - this user only show 3 outlets of 7-11
- 04:07 PM Datanory - OROMEO Production Ticket(ST) #12237 (Ticket Resolved): OROMEO - this user only show 3 outlets of 7-11
- [14:30, 15/07/2024] +60 12-323 6144: for user 120013
[14:30, 15/07/2024] +60 12-323 6144: this user only show 3 outl... - 03:12 PM Datanory - GOLDCREST Production Ticket(ST) #12049 (Ready for Verification): Goldfresh - Hi pls check, why is the problem coming back?
- testing data V4.14-Trial.0
Org_id : Goldcrest
User: MCJ
Invoice NO: INMCJ000034-240715
as on the tested t... - 02:52 PM Datanory - GOLDCREST Production Ticket(ST) #12147: GOLDCREST - why the EOD invoice sales amount no same?
- Currently in the trail environmnet
- 02:51 PM Datanory - GOLDCREST Production Ticket(ST) #12147: GOLDCREST - why the EOD invoice sales amount no same?
- Testing Finding In trail v4.1.4-Trial.0
Org_id= 'Goldcrest'
User: WWV
Product_code
'10-RCP-5'
250-BC01
... - 02:51 PM Datanory - GOLDCREST Production Ticket(ST) #11781: Goldcrest- hi, this 2 acc still got showing at salesman mobile
- Testing finding:
- Tested in trial v4.1.4-trial.0
- Perform testing by change the CN status to cancel
- Then do te... - 12:09 PM Datanory - SUNTORY Production Ticket(ST) #12227 (Ticket Resolved): Suntory - HI team, user report duplicate SO no again
- also i recheck the issue list please update the action items and target fix date for the Pending items, for the last ...
- 12:00 PM Datanory - SNEKKU Production Ticket(ST) #12078 (Pending Client Verification): Snekku - Hi @Azhar13 why not follow time sequence ya
- 10:31 AM Datanory - SUNTORY Production Ticket(ST) #11796 (Ticket Resolved): KYMMSENG - issue in mobile Good Return where once we edit the line item, the warehouse will become Null
- 10:16 AM Datanory - GOLDCREST Production Ticket(ST) #12158 (Ticket Resolved): Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
- 09:15 AM Datanory - NIBOU Production Ticket(ST) #11985 (Ticket Resolved): NIBOU - Stock count history report keep on loading and no details show out
14/07/2024
- 11:18 PM Datanory - SUNTORY Production Ticket(ST) #12207: KYMMSENG - system set 5% for all product but mobile side show 6% and 5%
- Hi @~ElaineKaw, we have a temporary solution for this issue. Users will need to clear their data and redownload. Plea...
- 11:03 AM Datanory - SUNTORY Production Ticket(ST) #12226 (Pending Client Verification): Hi supoort team, Elain request to check for this promotion which setup by Any and min 24 to max 60
- 11:01 AM Datanory - SUNTORY Production Ticket(ST) #12226 (Support In Progress): Hi supoort team, Elain request to check for this promotion which setup by Any and min 24 to max 60
- 11:01 AM Datanory - SUNTORY Production Ticket(ST) #12226 (Ticket Resolved): Hi supoort team, Elain request to check for this promotion which setup by Any and min 24 to max 60
- Hi supoort team, Elain request to check for this promotion which setup by Any and min 24 to max 60.
!11.jpg!
!12....
12/07/2024
- 06:42 PM Datanory - GOLDCREST Production Ticket(ST) #12158: Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
- hi arif
This ticket need to follow up since then the ticket already closed. Today I al ready follow up with cust... - 03:05 PM Datanory - GOLDCREST Production Ticket(ST) #12158: Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
- !WhatsApp%20Image%202024-07-12%20at%2011.45.33_7da9480a.jpg!
Customer was claimed the cancelled invoice appears ... - 09:21 AM Datanory - GOLDCREST Production Ticket(ST) #12158: Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
- already asked to customer either these collection are valid or not since these collection is in pending status, Hence...
- 06:29 PM Datanory - SUNTORY Production Ticket(ST) #12224 (Ticket Resolved): Suntory- SR03 TAB no product list show after clear and download data
- 06:27 PM Datanory - SUNTORY Production Ticket(ST) #12224 (Support In Progress): Suntory- SR03 TAB no product list show after clear and download data
- 06:27 PM Datanory - SUNTORY Production Ticket(ST) #12224 (Ticket Resolved): Suntory- SR03 TAB no product list show after clear and download data
- !WhatsApp%20Image%202024-07-12%20at%2016.53.28_14ad2faf.jpg!
- 06:24 PM Datanory - SNEKKU Production Ticket(ST) #12200: Snekku- hi @~Jann Yap help to check user ME3, as she inform done clear data and download, but her collection numbering still jump
- jann, u got any method can check whether user got clear data?
we checked based on their uploaded database
pleas... - 02:58 PM Datanory - SNEKKU Production Ticket(ST) #12200 (Pending Client Verification): Snekku- hi @~Jann Yap help to check user ME3, as she inform done clear data and download, but her collection numbering still jump
- As we check with miss jann we notice that the user has not clear the data
- 02:55 PM Datanory - SNEKKU Production Ticket(ST) #12200 (Support In Progress): Snekku- hi @~Jann Yap help to check user ME3, as she inform done clear data and download, but her collection numbering still jump
- 06:05 PM Datanory - SNEKKU Production Ticket(ST) #12189 (Ticket Resolved): Snekku-Hi @Azhar13 Why got negative
- 06:02 PM Datanory - SNEKKU Production Ticket(ST) #12189 (Support In Progress): Snekku-Hi @Azhar13 Why got negative
- 09:17 AM Datanory - SNEKKU Production Ticket(ST) #12189: Snekku-Hi @Azhar13 Why got negative
- this ticket already pathched sign the credit note is overpaid
select * from customer where customer_id= '766DFF7E5... - 06:01 PM Datanory - SNEKKU Production Ticket(ST) #12222 (Ticket Resolved): Snekku - hi @Azhar13 , CCME2000065 why cannot amend ya? as user wrong key in amount received should be 1817.64 instead of 1817.04
- 04:10 PM Datanory - SNEKKU Production Ticket(ST) #12222 (Pending Client Verification): Snekku - hi @Azhar13 , CCME2000065 why cannot amend ya? as user wrong key in amount received should be 1817.64 instead of 1817.04
- 03:36 PM Datanory - SNEKKU Production Ticket(ST) #12222 (Support In Progress): Snekku - hi @Azhar13 , CCME2000065 why cannot amend ya? as user wrong key in amount received should be 1817.64 instead of 1817.04
- 02:52 PM Datanory - SNEKKU Production Ticket(ST) #12222 (Ticket Resolved): Snekku - hi @Azhar13 , CCME2000065 why cannot amend ya? as user wrong key in amount received should be 1817.64 instead of 1817.04
- !WhatsApp%20Image%202024-07-12%20at%2009.56.36_4e82fdcf.jpg!
- 03:34 PM Datanory - GOLDCREST Production Ticket(ST) #11940 (Pending Client Verification): Hi pls check, why stock 250ml Boboi boy lychee negative?
- https://app.clickup.com/t/9018039480/TK-708
- 10:24 AM Datanory - GOLDCREST Production Ticket(ST) #11940 (Escalated to Level 3): Hi pls check, why stock 250ml Boboi boy lychee negative?
- https://app.clickup.com/t/9018039480/TK-708
- 03:34 PM Datanory - SNEKKU Production Ticket(ST) #12010: Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
- Clickup
hi @Shu Ern ,
I performed the simulation on the trial version (Latest) and pointed it to the productio... - 03:12 PM Datanory - SNEKKU Production Ticket(ST) #12078: Snekku - Hi @Azhar13 why not follow time sequence ya
- !WhatsApp%20Image%202024-07-12%20at%2015.13.45_e438863a.jpg!
- 03:06 PM Datanory - DAILYFRESH Production Ticket(ST) #12126: Daily Fresh - Both invoice sales on dashboard different. Kindly advise
- Click up Status: trial
Have to do testing on this - 03:03 PM Datanory - GOLDCREST Production Ticket(ST) #12143: goldcrest- Hi please check, why is this showing mobile, what is happen underline?
- Technical team Reply based on the click up : Temporary workaround: patch the data and mobile to redownload, Check if...
- 09:20 AM Datanory - GOLDCREST Production Ticket(ST) #12143: goldcrest- Hi please check, why is this showing mobile, what is happen underline?
- already asked to customer either these collection are valid or not since these collection is in pending status, Hence...
- 12:30 PM Datanory - GOLDCREST Production Ticket(ST) #12038: GOLDCREST - user BRY do van goods request 1 times only, back end shown 3 items
- --> done testing
User: JNM
assigned to all brannch
https://www.datanory.com.my:8080/DMS_EcoSystem_TRIAL/Mem... - 11:51 AM Datanory - SUNTORY Production Ticket(ST) #12089 (Ticket Resolved): Suntory - CN not in DMS JUNE 2024 - 20240625.xlsx
- 10:49 AM Datanory - GOLDCREST Production Ticket(ST) #12040 (Ticket Resolved): Goldcrest- Hi pls check, inmcj000299-240517 already cancel, but mobile showing
- 09:45 AM Datanory - SUNTORY Production Ticket(ST) #11796: KYMMSENG - issue in mobile Good Return where once we edit the line item, the warehouse will become Null
- 20240712- Request Boon to perform another testing as tested fine from support side.
- 09:23 AM Datanory - SNEKKU Production Ticket(ST) #11779 (Support In Progress): SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- 09:23 AM Datanory - SNEKKU Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- as in the click up they could not
As given the replication test, no issue found at developer side.
Have to re...
11/07/2024
- 07:12 PM Datanory - SUNTORY Production Ticket(ST) #12218 (Ticket Resolved): KYMMSENG - invoice cannot be canceled
- 07:03 PM Datanory - SUNTORY Production Ticket(ST) #12218 (Support In Progress): KYMMSENG - invoice cannot be canceled
- 07:01 PM Datanory - SUNTORY Production Ticket(ST) #12218 (Ticket Resolved): KYMMSENG - invoice cannot be canceled
- @Cris Neoh MCC can help me check about this? The invoice cannot be canceled. It keeps loading when trying to cancel i...
- 06:59 PM Datanory - SUNTORY Production Ticket(ST) #12207 (Pending Client Verification): KYMMSENG - system set 5% for all product but mobile side show 6% and 5%
- 06:57 PM Datanory - SUNTORY Production Ticket(ST) #12207 (Support In Progress): KYMMSENG - system set 5% for all product but mobile side show 6% and 5%
- 01:01 PM Datanory - SUNTORY Production Ticket(ST) #12207 (Ticket Resolved): KYMMSENG - system set 5% for all product but mobile side show 6% and 5%
- @Cris Neoh MCC hi, pls help me check about this promo code
system set 5% for all product but mobile side show 6% an... - 05:50 PM Datanory - SNEKKU Production Ticket(ST) #12200: Snekku- hi @~Jann Yap help to check user ME3, as she inform done clear data and download, but her collection numbering still jump
- select * from sync_mobile_token where login_id= 'me3' order by created_date desc--> i notice that user still use the...
- 12:01 PM Datanory - SNEKKU Production Ticket(ST) #12200 (Ticket Resolved): Snekku- hi @~Jann Yap help to check user ME3, as she inform done clear data and download, but her collection numbering still jump
- !WhatsApp%20Image%202024-07-11%20at%2009.42.10_133932dc.jpg!
- 12:54 PM Datanory - SUNTORY Production Ticket(ST) #12206 (Escalated to Level 3): KYMMSENG UAT - channel dropdown field in customer module does not display any data
- 12:51 PM Datanory - SUNTORY Production Ticket(ST) #12206 (Support In Progress): KYMMSENG UAT - channel dropdown field in customer module does not display any data
- 12:51 PM Datanory - SUNTORY Production Ticket(ST) #12206 (Ticket Resolved): KYMMSENG UAT - channel dropdown field in customer module does not display any data
- I also found the following issues during my testing in UAT environment:
-unable to upload transaction from mobile
-... - 12:49 PM Datanory - SUNTORY Production Ticket(ST) #12205 (Escalated to Level 3): KYMMSENG UAT - unable to upload transaction from mobile
- 12:45 PM Datanory - SUNTORY Production Ticket(ST) #12205 (Support In Progress): KYMMSENG UAT - unable to upload transaction from mobile
- 12:45 PM Datanory - SUNTORY Production Ticket(ST) #12205 (Ticket Resolved): KYMMSENG UAT - unable to upload transaction from mobile
- I also found the following issues during my testing in UAT environment:
-unable to upload transaction from mobile
-... - 12:42 PM Datanory - SUNTORY Production Ticket(ST) #12204 (Escalated to Level 3): KYMMSENG - customer created through customer import will not be qualified for the promotion
- 12:37 PM Datanory - SUNTORY Production Ticket(ST) #12204 (Support In Progress): KYMMSENG - customer created through customer import will not be qualified for the promotion
- 12:36 PM Datanory - SUNTORY Production Ticket(ST) #12204 (Ticket Resolved): KYMMSENG - customer created through customer import will not be qualified for the promotion
- I have finished testing this and found the following issue:
-customer created through customer import will not be qu... - 12:25 PM Datanory - SUNTORY Production Ticket(ST) #12203 (Escalated to Level 3): KYMMSENG - duplicate so no
- 12:18 PM Datanory - SUNTORY Production Ticket(ST) #12203 (Support In Progress): KYMMSENG - duplicate so no
- 12:17 PM Datanory - SUNTORY Production Ticket(ST) #12203 (Ticket Resolved): KYMMSENG - duplicate so no
- @Cris Neoh MCC duplicate so no
pls help me check for this
!74981403-1f7a-4497-b6de-20363bb37d8c.jpg!
- 12:15 PM Datanory - SUNTORY Production Ticket(ST) #12202 (Pending Client Feedback): KYMMSENG - Promotion Discount Amount and Percentage Not Tally
- Based on this issue, we notice the master promotion % was changed from 40% to 8% from backend, (after salesman downlo...
- 12:13 PM Datanory - SUNTORY Production Ticket(ST) #12202 (Support In Progress): KYMMSENG - Promotion Discount Amount and Percentage Not Tally
- 12:13 PM Datanory - SUNTORY Production Ticket(ST) #12202 (Ticket Resolved): KYMMSENG - Promotion Discount Amount and Percentage Not Tally
- Promotion Discount Amount and Percentage Not Tally
Invoice No: INKSMS002606-240710, Product Code: 14008403 - 12:10 PM Datanory - SUNTORY Production Ticket(ST) #12201 (Escalated to Level 3): KYMMSENG - The icon is missing Warehouse setup
- 12:08 PM Datanory - SUNTORY Production Ticket(ST) #12201 (Support In Progress): KYMMSENG - The icon is missing Warehouse setup
- 12:05 PM Datanory - SUNTORY Production Ticket(ST) #12201 (Ticket Resolved): KYMMSENG - The icon is missing Warehouse setup
- Hi @Cris Neoh MCC The icon is missing Warehouse setup
!021b878c-63cc-4c20-9fa9-6242f85c2b30.jpg!
- 12:00 PM Datanory - SUNTORY Production Ticket(ST) #12194 (Pending Client Feedback): KYMMSENG - item with discount percentage but no discount value
- The issue details:
Invoice no: INKSMS002566-240708, Product: 14008517
- Initial finding, seems the issue come from ... - 11:51 AM Datanory - SUNTORY Production Ticket(ST) #12194 (Support In Progress): KYMMSENG - item with discount percentage but no discount value
10/07/2024
- 06:07 PM Datanory - SNEKKU Production Ticket(ST) #12189: Snekku-Hi @Azhar13 Why got negative
- select updated_by,created_by,* from txn_invoice_history_header where invoice_id='EC4BCC3BC42D432A849E1EB58A61AD63'
s... - 02:35 PM Datanory - GOLDCREST Production Ticket(ST) #12016 (Ticket Resolved): Goldcrest- Hi pls check, this is MCJ route planning but WWX showing in MCJ route plan
- 02:26 PM Datanory - GOLDCREST Production Ticket(ST) #12049 (Escalated to Level 3): Goldfresh - Hi pls check, why is the problem coming back?
- https://app.clickup.com/t/86eptfwzx
Goldcrest has raised an escalation regarding an incorrect calculation in the w... - 11:05 AM Datanory - SNEKKU Production Ticket(ST) #12188 (Ticket Resolved): Snekku- Hi @Azhar13 5j034 why unable key in ya
- 10:42 AM Datanory - SNEKKU Production Ticket(ST) #12188 (Pending Client Feedback): Snekku- Hi @Azhar13 5j034 why unable key in ya
- hi @~Leewei As we check with our team, the user entered a collection type of cheque for the amount of 18,932.16 and ...
- 10:42 AM Datanory - SNEKKU Production Ticket(ST) #12188 (Support In Progress): Snekku- Hi @Azhar13 5j034 why unable key in ya
- 09:25 AM Datanory - NIBOU Production Ticket(ST) #11985 (Pending Client Verification): NIBOU - Stock count history report keep on loading and no details show out
- 08:09 AM Datanory - NIBOU Production Ticket(ST) #11985: NIBOU - Stock count history report keep on loading and no details show out
- Azhar to test and update customer
- 09:16 AM Datanory - SNEKKU Production Ticket(ST) #11977 (Ticket Resolved): Snekku- Display collection amount ( exclude the Credit Note amount)
- 09:15 AM Datanory - SUNTORY Production Ticket(ST) #12194 (Ticket Resolved): KYMMSENG - item with discount percentage but no discount value
- !WhatsApp%20Image%202024-07-09%20at%2012.28.34_492d1b6b.jpg!
- 08:11 AM Datanory - DAILYFRESH Production Ticket(ST) #12126: Daily Fresh - Both invoice sales on dashboard different. Kindly advise
- Azhar to follow up the fixes
- 08:08 AM Datanory - OROMEO Production Ticket(ST) #12139 (Ticket Resolved): @~Rashdan Hussin seek your assistance to import & update July route & new store
- 08:07 AM Datanory - GOLDCREST Production Ticket(ST) #12143: goldcrest- Hi please check, why is this showing mobile, what is happen underline?
- Azhar to follow up with Shan You
- 08:05 AM Datanory - GOLDCREST Production Ticket(ST) #12158 (Pending Client Verification): Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
- hi @~Suzanne , the collection and invoices are already disappeared please and check and verify and let us know if t...
- 08:03 AM Datanory - SUNTORY Production Ticket(ST) #12176: @Mcc Cris esr can't check back so detail in tab, it keeps crashing and show no porduct list when check back this so
- Rashdan to follow with tech team
- 08:02 AM Datanory - SUNTORY Production Ticket(ST) #12181 (Ticket Resolved): Suntory- @~Cris Neoh pls help to check about this, all customer setting is correct.
- 08:01 AM Datanory - SUNTORY Production Ticket(ST) #12184: KYMMSENG - i have separate sheet that duplicate dms code for same customer. pls help me delete or inactive the duplicate customers without transactions
- Follow up with Cris whether to remove or not
09/07/2024
- 07:07 PM Datanory - SNEKKU Production Ticket(ST) #11977 (Pending Client Verification): Snekku- Display collection amount ( exclude the Credit Note amount)
- 06:50 PM Datanory - SNEKKU Production Ticket(ST) #11977: Snekku- Display collection amount ( exclude the Credit Note amount)
- https://app.clickup.com/t/9018039480/TK-66
As I checked with shu ern Miss jann created new click up on this issue ... - 06:48 PM Datanory - SNEKKU Production Ticket(ST) #12185 (Escalated to Level 3): Snekku - Hi @Azhar13 Why here not include May invocie?
- 06:28 PM Datanory - SNEKKU Production Ticket(ST) #12185: Snekku - Hi @Azhar13 Why here not include May invocie?
Exec sp_sync_download_invoice '1','','10000','62FC1A0E-C268-4703-9919-FFE85AA9BDED','N'-- admin on behalf MS3
...- 01:37 PM Datanory - SNEKKU Production Ticket(ST) #12185 (Support In Progress): Snekku - Hi @Azhar13 Why here not include May invocie?
- 12:24 PM Datanory - SNEKKU Production Ticket(ST) #12185 (Ticket Resolved): Snekku - Hi @Azhar13 Why here not include May invocie?
- !WhatsApp%20Image%202024-07-09%20at%2007.56.02_1c6605ba.jpg!
!WhatsApp%20Image%202024-07-09%20at%2007.56.39_0f980d8c... - 06:18 PM Datanory - SUNTORY Production Ticket(ST) #12191 (Escalated to Level 3): SUNTORY - Customer Import Module Enhancement
- 06:11 PM Datanory - SUNTORY Production Ticket(ST) #12191 (Support In Progress): SUNTORY - Customer Import Module Enhancement
- 06:11 PM Datanory - SUNTORY Production Ticket(ST) #12191 (Escalated to Level 3): SUNTORY - Customer Import Module Enhancement
- Hi @Jann Yap MCC regarding the customer import module, we found that many our client have multiple salesman for one c...
- 05:53 PM Datanory - SNEKKU Production Ticket(ST) #12189: Snekku-Hi @Azhar13 Why got negative
- have to patch collection header in the actual
by default fixed in the version .5
have to insert in the Doc_no... - 05:44 PM Datanory - SNEKKU Production Ticket(ST) #12189 (Ticket Resolved): Snekku-Hi @Azhar13 Why got negative
- 05:52 PM Datanory - NIBOU Production Ticket(ST) #12160 (Ticket Resolved): NIBOU - Pull customer and sku master data follow import template
- 05:51 PM Datanory - SNEKKU Production Ticket(ST) #12182 (Ticket Resolved): Snekku-Hi @Azhar13 please help to amend CCME1000039, acc missed out, thanks
- 05:17 PM Datanory - SNEKKU Production Ticket(ST) #12182 (Pending Client Verification): Snekku-Hi @Azhar13 please help to amend CCME1000039, acc missed out, thanks
- select * from txn_invoice_history_header where invoice_no = 'IN24/011836'
select * from txn_invoice_history_header w... - 05:12 PM Datanory - SNEKKU Production Ticket(ST) #12182 (Support In Progress): Snekku-Hi @Azhar13 please help to amend CCME1000039, acc missed out, thanks
- 01:43 PM Datanory - SNEKKU Production Ticket(ST) #12182: Snekku-Hi @Azhar13 please help to amend CCME1000039, acc missed out, thanks
- [[]]
- 10:04 AM Datanory - SNEKKU Production Ticket(ST) #12182 (Ticket Resolved): Snekku-Hi @Azhar13 please help to amend CCME1000039, acc missed out, thanks
- 05:48 PM Datanory - GOLDCREST Production Ticket(ST) #11901 (Escalated to Level 3): GOLDCREST - MCJ 30/05/24 closing stocks different for 31/05/25 opening
- 05:40 PM Datanory - SNEKKU Production Ticket(ST) #12188 (Ticket Resolved): Snekku- Hi @Azhar13 5j034 why unable key in ya
- !WhatsApp%20Image%202024-07-09%20at%2012.57.08_ee409785.jpg!
!WhatsApp%20Image%202024-07-09%20at%2012.56.52_bfa9d621... - 01:42 PM Datanory - SNEKKU Production Ticket(ST) #11995 (Ticket Resolved): Snekku - hi @Azhar13 jump collection number again CCMC9000018 / 20 CCME5000008 / 10 CCMN5000036 / 38
- 01:39 PM Datanory - DAILYFRESH Production Ticket(ST) #12183 (Ticket Resolved): DailyFresh- Morning technical team. AST08 have issue with their stock. The stock for cream coco is negative even already top up the stock. Kindly advice.
- 01:36 PM Datanory - DAILYFRESH Production Ticket(ST) #12183 (Support In Progress): DailyFresh- Morning technical team. AST08 have issue with their stock. The stock for cream coco is negative even already top up the stock. Kindly advice.
- 10:07 AM Datanory - DAILYFRESH Production Ticket(ST) #12183 (Ticket Resolved): DailyFresh- Morning technical team. AST08 have issue with their stock. The stock for cream coco is negative even already top up the stock. Kindly advice.
- !WhatsApp%20Image%202024-07-09%20at%2008.43.12_b86e3fd2.jpg!
- 12:27 PM Datanory - OROMEO Production Ticket(ST) #12139: @~Rashdan Hussin seek your assistance to import & update July route & new store
- [10:30, 04/07/2024] Rashdan Hussin: Hi morning @~Carmen Lui i already update the customers' branch, area and pic base...
- 11:47 AM Datanory - SUNTORY Production Ticket(ST) #12184 (Pending Client Feedback): KYMMSENG - i have separate sheet that duplicate dms code for same customer. pls help me delete or inactive the duplicate customers without transactions
- Hi @Mcc Cris , regarding to the duplicate customer, we will proceed to remove after office hours (6pm). The concern i...
- 11:45 AM Datanory - SUNTORY Production Ticket(ST) #12184 (Support In Progress): KYMMSENG - i have separate sheet that duplicate dms code for same customer. pls help me delete or inactive the duplicate customers without transactions
- 10:40 AM Datanory - SUNTORY Production Ticket(ST) #12184 (Ticket Resolved): KYMMSENG - i have separate sheet that duplicate dms code for same customer. pls help me delete or inactive the duplicate customers without transactions
- 11:45 AM Datanory - GOLDCREST Production Ticket(ST) #12158 (Pending Client Feedback): Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
- [11:44 am, 09/07/2024] Arif Ibrahim: Hi Charlene
[11:46 am, 09/07/2024] Arif Ibrahim: regarding to this issue, upon ... - 10:34 AM Datanory - SUNTORY Production Ticket(ST) #12181 (Pending Client Verification): Suntory- @~Cris Neoh pls help to check about this, all customer setting is correct.
- 10:29 AM Datanory - SUNTORY Production Ticket(ST) #12181 (Support In Progress): Suntory- @~Cris Neoh pls help to check about this, all customer setting is correct.
- 09:35 AM Datanory - SUNTORY Production Ticket(ST) #12181 (Ticket Resolved): Suntory- @~Cris Neoh pls help to check about this, all customer setting is correct.
- !WhatsApp%20Image%202024-07-08%20at%2023.04.26_76558ef4.jpg!
!WhatsApp%20Image%202024-07-08%20at%2023.04.02_4ff2b62d... - 09:32 AM Datanory - GOLDCREST Production Ticket(ST) #12127 (Ticket Resolved): Goldcrest-Hi, can help to check why route summary for BRY shown no data to display?
- 09:29 AM Datanory - DAILYFRESH Production Ticket(ST) #12146 (Ticket Resolved): DailyFresh- I have another issue. attached is the missed call report for 29/6
- 09:26 AM Datanory - DAILYFRESH Production Ticket(ST) #12146 (Support In Progress): DailyFresh- I have another issue. attached is the missed call report for 29/6
- 09:24 AM Datanory - GOLDCREST Production Ticket(ST) #12132 (Ticket Resolved): Goldcrest- Hi please check
08/07/2024
- 04:13 PM Datanory - OROMEO Production Ticket(ST) #12159 (Ticket Resolved): OROMEO - Why 2 SKU missing ya
- 04:09 PM Datanory - SUNTORY Production Ticket(ST) #12177 (Support In Progress): SUNTORY - load customer to preprod
- - import have issue
- customer become duplicate
- due to import sp checking by tenant id - 01:42 PM Datanory - SUNTORY Production Ticket(ST) #12177 (Ticket Resolved): SUNTORY - load customer to preprod
- Hi Rashdan, can help load customer to preprod?
I have creared an organization for Massive Melaka
Login Details... - 01:39 PM Datanory - NIBOU Production Ticket(ST) #12160 (Pending Client Verification): NIBOU - Pull customer and sku master data follow import template
- 01:37 PM Datanory - NIBOU Production Ticket(ST) #12160 (Support In Progress): NIBOU - Pull customer and sku master data follow import template
- 10:59 AM Datanory - SUNTORY Production Ticket(ST) #12176 (Escalated to Level 3): @Mcc Cris esr can't check back so detail in tab, it keeps crashing and show no porduct list when check back this so
- https://app.clickup.com/t/9018039480/TK-672
- 10:58 AM Datanory - SUNTORY Production Ticket(ST) #12176 (Support In Progress): @Mcc Cris esr can't check back so detail in tab, it keeps crashing and show no porduct list when check back this so
- 10:48 AM Datanory - SUNTORY Production Ticket(ST) #12176 (Ticket Resolved): @Mcc Cris esr can't check back so detail in tab, it keeps crashing and show no porduct list when check back this so
06/07/2024
- 03:39 PM Datanory - GOLDCREST Production Ticket(ST) #12143 (Escalated to Level 3): goldcrest- Hi please check, why is this showing mobile, what is happen underline?
- https://app.clickup.com/t/86eprj3pv
IN/KL/2309/018
as checked, this is old invoice (inv date: 2023-09-13 00:00:... - 11:23 AM Datanory - GOLDCREST Production Ticket(ST) #12158: Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
- hi @Mcc Jann / Afiq , based on checking this SO/inv is created from our support phone on 30 January 2024 (user WWV ha...
- 10:52 AM Datanory - DAILYFRESH Production Ticket(ST) #12126: Daily Fresh - Both invoice sales on dashboard different. Kindly advise
- Hi @~Gabriel , upon checking, we find out the dashboard is showing different figure due to cancelled invoice and canc...
- 10:51 AM Datanory - DAILYFRESH Production Ticket(ST) #12126 (Escalated to Level 3): Daily Fresh - Both invoice sales on dashboard different. Kindly advise
05/07/2024
- 06:16 PM Datanory - DAILYFRESH Production Ticket(ST) #11839 (Ticket Resolved): DailyFresh- D,putra & warisan infak dlm hh ada 2 buang 1 ok
- 06:13 PM Datanory - DAILYFRESH Production Ticket(ST) #11839 (Pending Client Verification): DailyFresh- D,putra & warisan infak dlm hh ada 2 buang 1 ok
- 06:11 PM Datanory - SNEKKU Production Ticket(ST) #12078: Snekku - Hi @Azhar13 why not follow time sequence ya
- Click up status : trail need to do testing from my side
- 06:09 PM Datanory - GOLDCREST Production Ticket(ST) #12143: goldcrest- Hi please check, why is this showing mobile, what is happen underline?
--IN/KL/2309/018--
-- customer
select * from customer where customer_code like'%305a/005%'
-- customer to user r...- 05:30 PM Datanory - DAILYFRESH Production Ticket(ST) #12126 (Support In Progress): Daily Fresh - Both invoice sales on dashboard different. Kindly advise
- 04:48 PM Datanory - DAILYFRESH Production Ticket(ST) #12126: Daily Fresh - Both invoice sales on dashboard different. Kindly advise
-- -My findings
-- Hi arif as I check from our side I notice that the invoice and credit note has been cancelled o...- 05:29 PM Datanory - GOLDCREST Production Ticket(ST) #12158 (Support In Progress): Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
- 05:28 PM Datanory - GOLDCREST Production Ticket(ST) #12158: Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
- cancelled invoice
--> INWWV000001-231213
-->INWWV000002-231214
-->INWWV000003-231214
-- DELETED INVOICE (acco... - 01:04 PM Datanory - GOLDCREST Production Ticket(ST) #12158: Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
- i Have attached the script to retreive the collection and invoice for WWV user
- 01:03 PM Datanory - GOLDCREST Production Ticket(ST) #12158 (Pending Client Feedback): Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
- hi arif Already attached the missing invoice and collection in the collection here.
have to wait verification vfrom ... - 12:59 PM Datanory - GOLDCREST Production Ticket(ST) #12158 (Support In Progress): Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
- 02:25 PM Datanory - GOLDCREST Production Ticket(ST) #11882 (Ticket Resolved): GOLDCREST - Hi pls check, double inv no in mobile
- 01:09 PM Datanory - GOLDCREST Production Ticket(ST) #12150 (Ticket Resolved): Goldcrest- Hi, collection for 301U/008 didn't reflect to datanory and autocount
- 01:07 PM Datanory - GOLDCREST Production Ticket(ST) #12150 (Support In Progress): Goldcrest- Hi, collection for 301U/008 didn't reflect to datanory and autocount
- 11:20 AM Datanory - SNEKKU Production Ticket(ST) #11587: Hi datanory team,may I know salesman how to know their last collection number for the month?
- [11:17, 05/07/2024] Rashdan Hussin: https://app.clickup.com/t/86ep8a0ue
Hi morning shuern. May i know how do can i f... - 11:08 AM Datanory - GRADINO Production Ticket(ST) #12161 (Ticket Resolved): GRADINO - import Gradino (Production) Route Plan
- 11:07 AM Datanory - GRADINO Production Ticket(ST) #12161 (Support In Progress): GRADINO - import Gradino (Production) Route Plan
- 09:23 AM Datanory - GRADINO Production Ticket(ST) #12161 (Ticket Resolved): GRADINO - import Gradino (Production) Route Plan
- Dear @Rashdan Hussin,
Please assist to import Gradino (Production) Route Plan for July 2024.
Thanks.
Warm Re... - 11:01 AM Datanory - OROMEO Production Ticket(ST) #12159 (Pending Client Verification): OROMEO - Why 2 SKU missing ya
- 10:59 AM Datanory - OROMEO Production Ticket(ST) #12159 (Support In Progress): OROMEO - Why 2 SKU missing ya
- select * from customer where org_id = 'OROMEO' order by updated_date desc
select * from mst_price_code where org_i...
04/07/2024
- 09:31 PM Datanory - OROMEO Production Ticket(ST) #12157 (Ticket Resolved): OROMEO - import Yee Lee Customer Master
- 10:32 AM Datanory - OROMEO Production Ticket(ST) #12157 (Pending Client Verification): OROMEO - import Yee Lee Customer Master
- 06:02 PM Datanory - GOLDCREST Production Ticket(ST) #12132 (Pending Client Verification): Goldcrest- Hi please check
- 05:30 PM Datanory - NIBOU Production Ticket(ST) #12160 (Ticket Resolved): NIBOU - Pull customer and sku master data follow import template
- Pull customer and sku master data follow import template
- 03:17 PM Datanory - GOLDCREST Production Ticket(ST) #12158: Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
- to do:
1) list down the txn not belong to user
2) check these transaction status
3) confirm with custom... - 01:50 PM Datanory - GOLDCREST Production Ticket(ST) #12158: Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
Invoice-INWWV000005-240130 This invoice was not at autocount and but in datanory side the syncdate was null this is...- 12:11 PM Datanory - GOLDCREST Production Ticket(ST) #12158 (Ticket Resolved): Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
- Hi, pls check, WWV started use mobile app in 18/06/2024, salesman issue invoice and collection no start to INWWV00000...
- 02:34 PM Datanory - OROMEO Production Ticket(ST) #12159 (Ticket Resolved): OROMEO - Why 2 SKU missing ya
- Double choc n berries still tiada dalam sku stock count
Why 2 SKU missing ya
!cbf6b65c-48b4-4662-8b14-7026203754c... - 01:53 PM Datanory - GOLDCREST Production Ticket(ST) #12143 (Support In Progress): goldcrest- Hi please check, why is this showing mobile, what is happen underline?
- Hi, pls check, WWX started use mobile app in Feb 2024, how come this invoice and CN in mobile app? This issue showing...
- 12:19 PM Datanory - GOLDCREST Production Ticket(ST) #12147 (Escalated to Level 3): GOLDCREST - why the EOD invoice sales amount no same?
- select invoice_status, * from txn_invoice_history_header where created_by = '3285f21092ff4c4aa4b8cac31c1fcdbc' and in...
- 12:16 PM Datanory - GOLDCREST Production Ticket(ST) #12147 (Support In Progress): GOLDCREST - why the EOD invoice sales amount no same?
- 09:04 AM Datanory - SNEKKU Production Ticket(ST) #12010: Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
- I perform the simulation on trial(Latest) and point to production server
The download time is less than 10 minutes...
03/07/2024
- 12:00 AM Datanory - OROMEO Production Ticket(ST) #12157 (Support In Progress): OROMEO - import Yee Lee Customer Master
- select * from #TempTable
select * from customer where org_id = 'OROMEO' order by updated_date desc --0
select * f... - 10:15 PM Datanory - OROMEO Production Ticket(ST) #12157 (Ticket Resolved): OROMEO - import Yee Lee Customer Master
- Hi, please assist to import Yee Lee Customer Master
- 10:07 PM Datanory - SUNTORY Production Ticket(ST) #12145 (Ticket Resolved): SUNTORY - importing these customers into preprod environment
- 10:51 AM Datanory - SUNTORY Production Ticket(ST) #12145 (Pending Client Verification): SUNTORY - importing these customers into preprod environment
- 06:19 PM Datanory - GOLDCREST Production Ticket(ST) #12150: Goldcrest- Hi, collection for 301U/008 didn't reflect to datanory and autocount
- select * from integration_error_log where process_id= 'a165b581-ec73-40da-b61e-aeaff34d4c9d'
select * from di_mobi... - 12:12 PM Datanory - GOLDCREST Production Ticket(ST) #12150 (Ticket Resolved): Goldcrest- Hi, collection for 301U/008 didn't reflect to datanory and autocount
- !WhatsApp%20Image%202024-07-03%20at%2010.21.32_6b4fa914.jpg!
- 02:24 PM Datanory - GOLDCREST Production Ticket(ST) #12132: Goldcrest- Hi please check
- this salesman created new customer with different customer code --> he do the transaction and upload --> in the datab...
- 09:59 AM Datanory - GOLDCREST Production Ticket(ST) #12132: Goldcrest- Hi please check
- select * from member where member_id= '2c9e40b5f5904775b71192b8fd8b71ad'--mcj
select * from member where member_id= ... - 02:10 PM Datanory - DAILYFRESH Production Ticket(ST) #12126 (Pending Client Feedback): Daily Fresh - Both invoice sales on dashboard different. Kindly advise
- -- Azhar
declare @dt datetime ='2024-06-28 06:34:00'
CREATE TABLE #temp_table(
action [varchar](50) NULL, -... - 10:56 AM Datanory - DAILYFRESH Production Ticket(ST) #12126 (Escalate to 2nd Level Support): Daily Fresh - Both invoice sales on dashboard different. Kindly advise
- 10:53 AM Datanory - DAILYFRESH Production Ticket(ST) #12126: Daily Fresh - Both invoice sales on dashboard different. Kindly advise
- hi Afiq need your help on this ticket.
This is the finding :
this logic is stored in the sp_sync_download_user_sal... - 12:22 PM Datanory - GOLDCREST Production Ticket(ST) #12143 (Pending Client Feedback): goldcrest- Hi please check, why is this showing mobile, what is happen underline?
- Already asked the customer What is the main concern regarding this escalation.
Waiting to customer to give feedback
- 12:21 PM Datanory - GOLDCREST Production Ticket(ST) #12143 (Support In Progress): goldcrest- Hi please check, why is this showing mobile, what is happen underline?
- 11:19 AM Datanory - GOLDCREST Production Ticket(ST) #12143: goldcrest- Hi please check, why is this showing mobile, what is happen underline?
- !WhatsApp%20Image%202024-07-02%20at%2009.19.06_29016617.jpg!
- 11:01 AM Datanory - GOLDCREST Production Ticket(ST) #12147: GOLDCREST - why the EOD invoice sales amount no same?
- !WhatsApp%20Image%202024-07-02%20at%2016.00.19_da21ebb9.jpg!
- 09:18 AM Datanory - GOLDCREST Production Ticket(ST) #12127 (Pending Client Verification): Goldcrest-Hi, can help to check why route summary for BRY shown no data to display?
- 08:57 AM Datanory - SNEKKU Production Ticket(ST) #12024 (Ticket Resolved): Snekku- Hi @Azhar13 5L060 got CN in mysoft, but apps empty, please assist as salesman need issue collection, thanks
02/07/2024
- 07:51 AM Datanory - OROMEO Production Ticket(ST) #12139 (Pending Client Verification): @~Rashdan Hussin seek your assistance to import & update July route & new store
- 11:20 AM Datanory - OROMEO Production Ticket(ST) #12139 (Support In Progress): @~Rashdan Hussin seek your assistance to import & update July route & new store
- 11:20 AM Datanory - OROMEO Production Ticket(ST) #12139 (Ticket Resolved): @~Rashdan Hussin seek your assistance to import & update July route & new store
- 07:49 AM Datanory - GOLDCREST Production Ticket(ST) #11901 (Support In Progress): GOLDCREST - MCJ 30/05/24 closing stocks different for 31/05/25 opening
- Rashdan to perform simulation, see whether can approve van receive 2 times or not (try to double click or etc)
- 07:42 AM Datanory - GOLDCREST Production Ticket(ST) #11940: Hi pls check, why stock 250ml Boboi boy lychee negative?
- Hi Azhar, as discussed yesterday, please perform simulation for this issue with duplicate invoice scenario.
- 10:39 AM Datanory - GOLDCREST Production Ticket(ST) #11940 (Support In Progress): Hi pls check, why stock 250ml Boboi boy lychee negative?
- 11:50 PM Datanory - SUNTORY Production Ticket(ST) #12145 (Support In Progress): SUNTORY - importing these customers into preprod environment
- 05:39 PM Datanory - SUNTORY Production Ticket(ST) #12145 (Ticket Resolved): SUNTORY - importing these customers into preprod environment
- Hi team, anyone can help importing these customers into preprod environment?
As most of these customers have 2 sa... - 06:36 PM Datanory - GOLDCREST Production Ticket(ST) #12132 (Support In Progress): Goldcrest- Hi please check
- 03:52 PM Datanory - GOLDCREST Production Ticket(ST) #12132: Goldcrest- Hi please check
- As I checked in the DMS database and Mobile database there are 15 transaction that is made on 28 of june. We notice t...
- 06:34 PM Datanory - GOLDCREST Production Ticket(ST) #12147 (Ticket Resolved): GOLDCREST - why the EOD invoice sales amount no same?
- 06:23 PM Datanory - DAILYFRESH Production Ticket(ST) #12146: DailyFresh- I have another issue. attached is the missed call report for 29/6
- Create a new planned route on July 2nd for the next day, July 3rd.
On July 3rd, check if the missed call report is r... - 06:18 PM Datanory - DAILYFRESH Production Ticket(ST) #12146 (Ticket Resolved): DailyFresh- I have another issue. attached is the missed call report for 29/6
Filtered to PRK03, 05, 08 missed calls
screenshot from user device show no missed calls- 06:14 PM Datanory - GOLDCREST Production Ticket(ST) #12016 (Pending Client Verification): Goldcrest- Hi pls check, this is MCJ route planning but WWX showing in MCJ route plan
- As I check with technical team this is due to technical issue
- 06:04 PM Datanory - GOLDCREST Production Ticket(ST) #12117 (Ticket Resolved): GOLDCREST - update tel no last week, until now didn't reflect to datanory
- 04:55 PM Datanory - GOLDCREST Production Ticket(ST) #12117 (Pending Client Verification): GOLDCREST - update tel no last week, until now didn't reflect to datanory
- Shanyou: Hi team, this issue has been fixed and deployed to production. Integration will now correctly update telepho...
- 06:04 PM Datanory - GOLDCREST Production Ticket(ST) #12130 (Ticket Resolved): GOLDCREST - invoice didn't reflect to autocount INWWX001635, 1647, 1648
- 02:57 PM Datanory - GOLDCREST Production Ticket(ST) #12130 (Pending Client Verification): GOLDCREST - invoice didn't reflect to autocount INWWX001635, 1647, 1648
- !ce9588ea-d81d-4021-bf64-c234f4983925.jpg!
- 02:54 PM Datanory - GOLDCREST Production Ticket(ST) #12130 (Support In Progress): GOLDCREST - invoice didn't reflect to autocount INWWX001635, 1647, 1648
- 05:42 PM Datanory - SNEKKU Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- As I checked with tehnical team, this ticket is still in progress and as it will release on mid of july
- 10:03 AM Datanory - SNEKKU Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- Click up status--> In progress
- 05:39 PM Datanory - GOLDCREST Production Ticket(ST) #12131 (Ticket Resolved): Goldcrest-Hi please check WWV 27/06/24 collection didn't reflect to autocount CCWWV000125-240627
- 05:37 PM Datanory - GOLDCREST Production Ticket(ST) #12131 (Support In Progress): Goldcrest-Hi please check WWV 27/06/24 collection didn't reflect to autocount CCWWV000125-240627
- 04:02 PM Datanory - GOLDCREST Production Ticket(ST) #12131: Goldcrest-Hi please check WWV 27/06/24 collection didn't reflect to autocount CCWWV000125-240627
- select sync_date,created_date,updated_by,* from txn_mobile_collection_header where col_no= 'CCWWV000125-240627'
se... - 05:17 PM Datanory - SUNTORY Production Ticket(ST) #12089: Suntory - CN not in DMS JUNE 2024 - 20240625.xlsx
- Still no feedback from Suntory
- 04:06 PM Datanory - SNEKKU Production Ticket(ST) #11762: SNEKKU - why last visit shown 20/05/24 for 10T09, user MC5?
- Testing finding in Trial (2/7/2024):
- Org is Goldcrest
- User is WWX
- Customer is 302A/008
- Last check in date... - 04:05 PM Datanory - GOLDCREST Production Ticket(ST) #12143 (Ticket Resolved): goldcrest- Hi please check, why is this showing mobile, what is happen underline?
- !WhatsApp%20Image%202024-07-02%20at%2009.18.56_6943260c.jpg!
!WhatsApp%20Image%202024-07-02%20at%2009.18.56_b07bb11d... - 03:56 PM Datanory - GOLDCREST Production Ticket(ST) #12049 (Pending Client Verification): Goldfresh - Hi pls check, why is the problem coming back?
- 02:01 PM Datanory - GOLDCREST Production Ticket(ST) #12040 (Pending Client Verification): Goldcrest- Hi pls check, inmcj000299-240517 already cancel, but mobile showing
- 12:01 PM Datanory - DAILYFRESH Production Ticket(ST) #12007 (Monitoring): Daily Fresh- Hi technical team. SEL07 cancel this invoice. I already said that cancel from handheld no need to stock in back cause is auto will stock in back unless if cancel using website. But user said, the bread not stock in.
- 09:52 AM Datanory - DAILYFRESH Production Ticket(ST) #12007: Daily Fresh- Hi technical team. SEL07 cancel this invoice. I already said that cancel from handheld no need to stock in back cause is auto will stock in back unless if cancel using website. But user said, the bread not stock in.
- As I check with technical team feedback
Technical team will put this issue in the watchlist since the issue could ... - 11:55 AM Datanory - SNEKKU Production Ticket(ST) #12010 (Pending Client Feedback): Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
- 10:56 AM Datanory - SNEKKU Production Ticket(ST) #12010: Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
- waiting Azhar result since 28 june 2024
- 11:49 AM Datanory - SNEKKU Production Ticket(ST) #11631 (On-Hold): SNEKKU - May I know where can I have a report to call only datanory collection ?
- 11:49 AM Datanory - SNEKKU Production Ticket(ST) #11631 (Support In Progress): SNEKKU - May I know where can I have a report to call only datanory collection ?
- 11:47 AM Datanory - SNEKKU Production Ticket(ST) #11685 (Ticket Resolved): SNEKKU - Hi @Azhar13 Unable upload photo, please assist
- 11:38 AM Datanory - SUNTORY Production Ticket(ST) #12085 (Ticket Resolved): Suntory- Missing INV in detail
- 09:55 AM Datanory - SUNTORY Production Ticket(ST) #12085 (Support In Progress): Suntory- Missing INV in detail
- 11:27 AM Datanory - GOLDCREST Production Ticket(ST) #12008 (Ticket Resolved): GOLDCREST - Hi Azhar pls check for me, why different
- 11:26 AM Datanory - GOLDCREST Production Ticket(ST) #12008 (Support In Progress): GOLDCREST - Hi Azhar pls check for me, why different
- 11:17 AM Datanory - SNEKKU Production Ticket(ST) #12024: Snekku- Hi @Azhar13 5L060 got CN in mysoft, but apps empty, please assist as salesman need issue collection, thanks
- as discussed, im not sure why assign to me bcs the status is pending verify. please check again
- 10:51 AM Datanory - SUNTORY Production Ticket(ST) #12083 (Ticket Resolved): KYMMSENG - after create new customer from add Customer module, then salesman value empty
- 10:50 AM Datanory - SUNTORY Production Ticket(ST) #12063 (Ticket Resolved): KYMMSENG - duplicate INV for this
- 10:20 AM Datanory - SNEKKU Production Ticket(ST) #12078: Snekku - Hi @Azhar13 why not follow time sequence ya
- Fixes done by : 5/7/2024
- 10:08 AM Datanory - SNEKKU Production Ticket(ST) #12086 (Ticket Resolved): Snekku- hi @Azhar13 why unpaid is 0, caused this collection unable approve
- 10:01 AM Datanory - GOLDCREST Production Ticket(ST) #12127 (Escalated to Level 3): Goldcrest-Hi, can help to check why route summary for BRY shown no data to display?
- 10:00 AM Datanory - GOLDCREST Production Ticket(ST) #12127 (Support In Progress): Goldcrest-Hi, can help to check why route summary for BRY shown no data to display?
- 09:59 AM Datanory - GOLDCREST Production Ticket(ST) #12127: Goldcrest-Hi, can help to check why route summary for BRY shown no data to display?
- https://app.clickup.com/t/9018039480/TK-606
- 09:58 AM Datanory - SNEKKU Production Ticket(ST) #12041 (Ticket Resolved): Snekku- hi @Azhar13 ms7 inform again unable check in
- 09:57 AM Datanory - SNEKKU Production Ticket(ST) #12088 (Ticket Resolved): Snekku - hi @Azhar13 5P024 not location
- 09:54 AM Datanory - SNEKKU Production Ticket(ST) #11780: Snekku- Hi @Azhar13 why like this ya
- Click up status in trail
- 09:48 AM Datanory - DAILYFRESH Production Ticket(ST) #11839: DailyFresh- D,putra & warisan infak dlm hh ada 2 buang 1 ok
- Testing Has to be done on this
Steps need to do
-- Create plan route with duplicate customer outlet
Expected re... - 09:45 AM Datanory - SNEKKU Production Ticket(ST) #11995 (Pending Client Verification): Snekku - hi @Azhar13 jump collection number again CCMC9000018 / 20 CCME5000008 / 10 CCMN5000036 / 38
- 09:44 AM Datanory - DAILYFRESH Production Ticket(ST) #12126 (Support In Progress): Daily Fresh - Both invoice sales on dashboard different. Kindly advise
- 09:31 AM Datanory - DAILYFRESH Production Ticket(ST) #12125 (Ticket Resolved): DailyFresh- The above are the 4 invoices for 28/6
- 09:29 AM Datanory - DAILYFRESH Production Ticket(ST) #12119 (Ticket Resolved): DAILYFRESH - He managed to lock in but EOD show no transaction
01/07/2024
- 05:47 PM Datanory - DAILYFRESH Production Ticket(ST) #12125: DailyFresh- The above are the 4 invoices for 28/6
- select * from txn_invoice_history_header where invoice_no= 'INPNG07000327-240628'
select * from txn_invoice_history_... - 05:26 PM Datanory - DAILYFRESH Production Ticket(ST) #12125 (Pending Client Verification): DailyFresh- The above are the 4 invoices for 28/6
- 05:25 PM Datanory - DAILYFRESH Production Ticket(ST) #12125 (Support In Progress): DailyFresh- The above are the 4 invoices for 28/6
- 10:21 AM Datanory - DAILYFRESH Production Ticket(ST) #12125 (Ticket Resolved): DailyFresh- The above are the 4 invoices for 28/6
- Pls advise on how to capture these in system
- 05:29 PM Datanory - NIBOU Production Ticket(ST) #12129 (Ticket Resolved): Nibou- @~Louise can you check for … SAI KIM GARDEN GROCER why it appear and disappear ?
- 05:28 PM Datanory - NIBOU Production Ticket(ST) #12129 (Support In Progress): Nibou- @~Louise can you check for … SAI KIM GARDEN GROCER why it appear and disappear ?
- 10:56 AM Datanory - NIBOU Production Ticket(ST) #12129 (Ticket Resolved): Nibou- @~Louise can you check for … SAI KIM GARDEN GROCER why it appear and disappear ?
- 03:16 PM Datanory - GOLDCREST Production Ticket(ST) #12132 (Ticket Resolved): Goldcrest- Hi please check
- 03:09 PM Datanory - GOLDCREST Production Ticket(ST) #12131 (Ticket Resolved): Goldcrest-Hi please check WWV 27/06/24 collection didn't reflect to autocount CCWWV000125-240627
- !WhatsApp%20Image%202024-07-01%20at%2014.38.40_dbd21e27.jpg!
- 12:26 PM Datanory - SNEKKU Production Ticket(ST) #12102 (Ticket Resolved): Snekku - hi @Azhar13 CCMN1000003, help add on CN24/003116 = 38.91, invoice paid change to 1817.64
- 12:01 PM Datanory - GOLDCREST Production Ticket(ST) #12130 (Ticket Resolved): GOLDCREST - invoice didn't reflect to autocount INWWX001635, 1647, 1648
- !WhatsApp%20Image%202024-07-01%20at%2011.44.54_cb631355.jpg!
- 10:24 AM Datanory - GOLDCREST Production Ticket(ST) #12127 (Ticket Resolved): Goldcrest-Hi, can help to check why route summary for BRY shown no data to display?
- !WhatsApp%20Image%202024-07-01%20at%2009.36.33_a99763d0.jpg!
- 10:23 AM Datanory - DAILYFRESH Production Ticket(ST) #12126 (Ticket Resolved): Daily Fresh - Both invoice sales on dashboard different. Kindly advise
- !WhatsApp%20Image%202024-07-01%20at%2009.48.13_b039d822.jpg!
!WhatsApp%20Image%202024-07-01%20at%2009.49.03_e8d39477... - 10:15 AM Datanory - GOLDCREST Production Ticket(ST) #11882 (Pending Client Verification): GOLDCREST - Hi pls check, double inv no in mobile
- 09:19 AM Datanory - GOLDCREST Production Ticket(ST) #12113 (Escalated to Level 3): Salesman Activity Report - Non Applicable?
- Shu Ern Datanory Team: we targeted a full deployment on mid of July
30/06/2024
- 02:36 PM Datanory - GOLDCREST Production Ticket(ST) #12108: GOLDCREST - user JNL route plan got missing some acc
- Finding:
- Tested in trial
- When user update any customer detail, it will change that customer route salesman
- E... - 01:15 PM Datanory - GOLDCREST Production Ticket(ST) #12038: GOLDCREST - user BRY do van goods request 1 times only, back end shown 3 items
- Finding:
- Tested in trial v4.1.4-trial.0
- Upon testing, the request transaction already show 1 time only in appro... - 09:45 AM Datanory - SNEKKU Production Ticket(ST) #12076 (Ticket Resolved): SNEKKU - both issue is amend invoice amount, due to add on cn in mysoft ya
29/06/2024
- 04:15 PM Datanory - GOLDCREST Production Ticket(ST) #12111 (Ticket Resolved): GOLDCREST - Already done but showing pending
- 04:14 PM Datanory - GOLDCREST Production Ticket(ST) #12111 (Pending Client Verification): GOLDCREST - Already done but showing pending
- 01:17 PM Datanory - SNEKKU Production Ticket(ST) #12076: SNEKKU - both issue is amend invoice amount, due to add on cn in mysoft ya
- select * from txn_invoice_history_header where invoice_no = 'IN24/008527'
select * from txn_credit_note_history_he... - 10:47 AM Datanory - DAILYFRESH Production Ticket(ST) #12119 (Support In Progress): DAILYFRESH - He managed to lock in but EOD show no transaction
- 09:58 AM Datanory - GOLDCREST Production Ticket(ST) #12117 (Escalated to Level 3): GOLDCREST - update tel no last week, until now didn't reflect to datanory
- 09:56 AM Datanory - GOLDCREST Production Ticket(ST) #12117 (Support In Progress): GOLDCREST - update tel no last week, until now didn't reflect to datanory
28/06/2024
- 05:54 PM Datanory - DAILYFRESH Production Ticket(ST) #12119 (Ticket Resolved): DAILYFRESH - He managed to lock in but EOD show no transaction
- He managed to lock in but EOD show no transaction
Already uploaded database. Pls help to check
!bee7e192-8666-433... - 04:22 PM Datanory - GOLDCREST Production Ticket(ST) #12117 (Ticket Resolved): GOLDCREST - update tel no last week, until now didn't reflect to datanory
- hi azhar, this acc i update tel no last week, until now didn't reflect to datanory
!b947d4d4-ee81-47a1-8aa9-1d2665... - 04:11 PM Datanory - SNEKKU Production Ticket(ST) #12112 (Ticket Resolved): SNEKKU - help amend paid amt IN24/012275 and add CN
- 04:09 PM Datanory - SNEKKU Production Ticket(ST) #12112 (Support In Progress): SNEKKU - help amend paid amt IN24/012275 and add CN
- select * from txn_invoice_history_header where invoice_no = 'IN24/012275'
select * from txn_credit_note_history_he... - 11:12 AM Datanory - SNEKKU Production Ticket(ST) #12112 (Ticket Resolved): SNEKKU - help amend paid amt IN24/012275 and add CN
- hi @Azhar MCC for CCMS1000014 please help amend paid amt IN24/012275 and add CN as missed out change in mysoft, thank...
- 12:40 PM Datanory - GOLDCREST Production Ticket(ST) #12113 (Support In Progress): Salesman Activity Report - Non Applicable?
- 12:39 PM Datanory - GOLDCREST Production Ticket(ST) #12113 (Escalated to Level 3): Salesman Activity Report - Non Applicable?
- !a1a8ccc8-462b-45a9-8c85-d3d519eba1f3.jpg!
- 11:08 AM Datanory - GOLDCREST Production Ticket(ST) #12108 (Escalated to Level 3): GOLDCREST - user JNL route plan got missing some acc
- 10:52 AM Datanory - GOLDCREST Production Ticket(ST) #12111 (Escalated to Level 3): GOLDCREST - Already done but showing pending
- 10:49 AM Datanory - GOLDCREST Production Ticket(ST) #12111 (Support In Progress): GOLDCREST - Already done but showing pending
- 10:49 AM Datanory - GOLDCREST Production Ticket(ST) #12111 (Ticket Resolved): GOLDCREST - Already done but showing pending
- Hi pls check, what happen? Already done but showing pending?
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