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From 10/06/2024 to 09/07/2024

09/07/2024

07:07 PM Datanory - SNEKKU Production Ticket(ST) #11977 (Pending Client Verification): Snekku- Display collection amount ( exclude the Credit Note amount)
Muhammed Azhar Mohamed Maideen
06:50 PM Datanory - SNEKKU Production Ticket(ST) #11977: Snekku- Display collection amount ( exclude the Credit Note amount)
https://app.clickup.com/t/9018039480/TK-66
As I checked with shu ern Miss jann created new click up on this issue ...
Muhammed Azhar Mohamed Maideen
06:48 PM Datanory - SNEKKU Production Ticket(ST) #12185 (Escalated to Level 3): Snekku - Hi @Azhar13 Why here not include May invocie?
Muhammed Azhar Mohamed Maideen
06:28 PM Datanory - SNEKKU Production Ticket(ST) #12185: Snekku - Hi @Azhar13 Why here not include May invocie?

Exec sp_sync_download_invoice '1','','10000','62FC1A0E-C268-4703-9919-FFE85AA9BDED','N'-- admin on behalf MS3
...
Muhammed Azhar Mohamed Maideen
01:37 PM Datanory - SNEKKU Production Ticket(ST) #12185 (Support In Progress): Snekku - Hi @Azhar13 Why here not include May invocie?
Muhammed Azhar Mohamed Maideen
12:24 PM Datanory - SNEKKU Production Ticket(ST) #12185 (Ticket Resolved): Snekku - Hi @Azhar13 Why here not include May invocie?
!WhatsApp%20Image%202024-07-09%20at%2007.56.02_1c6605ba.jpg!
!WhatsApp%20Image%202024-07-09%20at%2007.56.39_0f980d8c...
Muhammed Azhar Mohamed Maideen
06:18 PM Datanory - SUNTORY Production Ticket(ST) #12191 (Escalated to Level 3): SUNTORY - Customer Import Module Enhancement
Rashdan Hussin
06:11 PM Datanory - SUNTORY Production Ticket(ST) #12191 (Support In Progress): SUNTORY - Customer Import Module Enhancement
Rashdan Hussin
06:11 PM Datanory - SUNTORY Production Ticket(ST) #12191 (Escalated to Level 3): SUNTORY - Customer Import Module Enhancement
Hi @Jann Yap MCC regarding the customer import module, we found that many our client have multiple salesman for one c... Rashdan Hussin
05:53 PM Datanory - SNEKKU Production Ticket(ST) #12189: Snekku-Hi @Azhar13 Why got negative
have to patch collection header in the actual
by default fixed in the version .5
have to insert in the Doc_no...
Muhammed Azhar Mohamed Maideen
05:44 PM Datanory - SNEKKU Production Ticket(ST) #12189 (Ticket Resolved): Snekku-Hi @Azhar13 Why got negative
Muhammed Azhar Mohamed Maideen
05:52 PM Datanory - NIBOU Production Ticket(ST) #12160 (Ticket Resolved): NIBOU - Pull customer and sku master data follow import template
Rashdan Hussin
05:51 PM Datanory - SNEKKU Production Ticket(ST) #12182 (Ticket Resolved): Snekku-Hi @Azhar13 please help to amend CCME1000039, acc missed out, thanks
Rashdan Hussin
05:17 PM Datanory - SNEKKU Production Ticket(ST) #12182 (Pending Client Verification): Snekku-Hi @Azhar13 please help to amend CCME1000039, acc missed out, thanks
select * from txn_invoice_history_header where invoice_no = 'IN24/011836'
select * from txn_invoice_history_header w...
Rashdan Hussin
05:12 PM Datanory - SNEKKU Production Ticket(ST) #12182 (Support In Progress): Snekku-Hi @Azhar13 please help to amend CCME1000039, acc missed out, thanks
Rashdan Hussin
01:43 PM Datanory - SNEKKU Production Ticket(ST) #12182: Snekku-Hi @Azhar13 please help to amend CCME1000039, acc missed out, thanks
[[]] Muhammed Azhar Mohamed Maideen
10:04 AM Datanory - SNEKKU Production Ticket(ST) #12182 (Ticket Resolved): Snekku-Hi @Azhar13 please help to amend CCME1000039, acc missed out, thanks
Muhammed Azhar Mohamed Maideen
05:48 PM Datanory - GOLDCREST Production Ticket(ST) #11901 (Escalated to Level 3): GOLDCREST - MCJ 30/05/24 closing stocks different for 31/05/25 opening
Rashdan Hussin
05:40 PM Datanory - SNEKKU Production Ticket(ST) #12188 (Ticket Resolved): Snekku- Hi @Azhar13 5j034 why unable key in ya
!WhatsApp%20Image%202024-07-09%20at%2012.57.08_ee409785.jpg!
!WhatsApp%20Image%202024-07-09%20at%2012.56.52_bfa9d621...
Muhammed Azhar Mohamed Maideen
01:42 PM Datanory - SNEKKU Production Ticket(ST) #11995 (Ticket Resolved): Snekku - hi @Azhar13 jump collection number again CCMC9000018 / 20 CCME5000008 / 10 CCMN5000036 / 38
Muhammed Azhar Mohamed Maideen
01:39 PM Datanory - DAILYFRESH Production Ticket(ST) #12183 (Ticket Resolved): DailyFresh- Morning technical team. AST08 have issue with their stock. The stock for cream coco is negative even already top up the stock. Kindly advice.
Muhammed Azhar Mohamed Maideen
01:36 PM Datanory - DAILYFRESH Production Ticket(ST) #12183 (Support In Progress): DailyFresh- Morning technical team. AST08 have issue with their stock. The stock for cream coco is negative even already top up the stock. Kindly advice.
Muhammed Azhar Mohamed Maideen
10:07 AM Datanory - DAILYFRESH Production Ticket(ST) #12183 (Ticket Resolved): DailyFresh- Morning technical team. AST08 have issue with their stock. The stock for cream coco is negative even already top up the stock. Kindly advice.
!WhatsApp%20Image%202024-07-09%20at%2008.43.12_b86e3fd2.jpg!
Muhammed Azhar Mohamed Maideen
12:27 PM Datanory - OROMEO Production Ticket(ST) #12139: @~Rashdan Hussin seek your assistance to import & update July route & new store
[10:30, 04/07/2024] Rashdan Hussin: Hi morning @~Carmen Lui i already update the customers' branch, area and pic base... Rashdan Hussin
11:47 AM Datanory - SUNTORY Production Ticket(ST) #12184 (Pending Client Feedback): KYMMSENG - i have separate sheet that duplicate dms code for same customer. pls help me delete or inactive the duplicate customers without transactions
Hi @Mcc Cris , regarding to the duplicate customer, we will proceed to remove after office hours (6pm). The concern i... Muhammad Arif
11:45 AM Datanory - SUNTORY Production Ticket(ST) #12184 (Support In Progress): KYMMSENG - i have separate sheet that duplicate dms code for same customer. pls help me delete or inactive the duplicate customers without transactions
Muhammad Arif
10:40 AM Datanory - SUNTORY Production Ticket(ST) #12184 (Ticket Resolved): KYMMSENG - i have separate sheet that duplicate dms code for same customer. pls help me delete or inactive the duplicate customers without transactions
Muhammad Arif
11:45 AM Datanory - GOLDCREST Production Ticket(ST) #12158 (Pending Client Feedback): Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
[11:44 am, 09/07/2024] Arif Ibrahim: Hi Charlene
[11:46 am, 09/07/2024] Arif Ibrahim: regarding to this issue, upon ...
Muhammad Arif
10:34 AM Datanory - SUNTORY Production Ticket(ST) #12181 (Pending Client Verification): Suntory- @~Cris Neoh pls help to check about this, all customer setting is correct.
Muhammad Arif
10:29 AM Datanory - SUNTORY Production Ticket(ST) #12181 (Support In Progress): Suntory- @~Cris Neoh pls help to check about this, all customer setting is correct.
Muhammad Arif
09:35 AM Datanory - SUNTORY Production Ticket(ST) #12181 (Ticket Resolved): Suntory- @~Cris Neoh pls help to check about this, all customer setting is correct.
!WhatsApp%20Image%202024-07-08%20at%2023.04.26_76558ef4.jpg!
!WhatsApp%20Image%202024-07-08%20at%2023.04.02_4ff2b62d...
Muhammed Azhar Mohamed Maideen
09:32 AM Datanory - GOLDCREST Production Ticket(ST) #12127 (Ticket Resolved): Goldcrest-Hi, can help to check why route summary for BRY shown no data to display?
Muhammed Azhar Mohamed Maideen
09:29 AM Datanory - DAILYFRESH Production Ticket(ST) #12146 (Ticket Resolved): DailyFresh- I have another issue. attached is the missed call report for 29/6
Muhammed Azhar Mohamed Maideen
09:26 AM Datanory - DAILYFRESH Production Ticket(ST) #12146 (Support In Progress): DailyFresh- I have another issue. attached is the missed call report for 29/6
Muhammed Azhar Mohamed Maideen
09:24 AM Datanory - GOLDCREST Production Ticket(ST) #12132 (Ticket Resolved): Goldcrest- Hi please check
Muhammed Azhar Mohamed Maideen

08/07/2024

04:13 PM Datanory - OROMEO Production Ticket(ST) #12159 (Ticket Resolved): OROMEO - Why 2 SKU missing ya
Rashdan Hussin
04:09 PM Datanory - SUNTORY Production Ticket(ST) #12177 (Support In Progress): SUNTORY - load customer to preprod
- import have issue
- customer become duplicate
- due to import sp checking by tenant id
Rashdan Hussin
01:42 PM Datanory - SUNTORY Production Ticket(ST) #12177 (Ticket Resolved): SUNTORY - load customer to preprod
Hi Rashdan, can help load customer to preprod?
I have creared an organization for Massive Melaka
Login Details...
Rashdan Hussin
01:39 PM Datanory - NIBOU Production Ticket(ST) #12160 (Pending Client Verification): NIBOU - Pull customer and sku master data follow import template
Rashdan Hussin
01:37 PM Datanory - NIBOU Production Ticket(ST) #12160 (Support In Progress): NIBOU - Pull customer and sku master data follow import template
Rashdan Hussin
10:59 AM Datanory - SUNTORY Production Ticket(ST) #12176 (Escalated to Level 3): @Mcc Cris esr can't check back so detail in tab, it keeps crashing and show no porduct list when check back this so
https://app.clickup.com/t/9018039480/TK-672 Muhammad Arif
10:58 AM Datanory - SUNTORY Production Ticket(ST) #12176 (Support In Progress): @Mcc Cris esr can't check back so detail in tab, it keeps crashing and show no porduct list when check back this so
Muhammad Arif
10:48 AM Datanory - SUNTORY Production Ticket(ST) #12176 (Ticket Resolved): @Mcc Cris esr can't check back so detail in tab, it keeps crashing and show no porduct list when check back this so
Muhammad Arif

06/07/2024

03:39 PM Datanory - GOLDCREST Production Ticket(ST) #12143 (Escalated to Level 3): goldcrest- Hi please check, why is this showing mobile, what is happen underline?
https://app.clickup.com/t/86eprj3pv
IN/KL/2309/018
as checked, this is old invoice (inv date: 2023-09-13 00:00:...
Muhammad Arif
11:23 AM Datanory - GOLDCREST Production Ticket(ST) #12158: Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
hi @Mcc Jann / Afiq , based on checking this SO/inv is created from our support phone on 30 January 2024 (user WWV ha... Muhammad Arif
10:52 AM Datanory - DAILYFRESH Production Ticket(ST) #12126: Daily Fresh - Both invoice sales on dashboard different. Kindly advise
Hi @~Gabriel , upon checking, we find out the dashboard is showing different figure due to cancelled invoice and canc... Muhammad Arif
10:51 AM Datanory - DAILYFRESH Production Ticket(ST) #12126 (Escalated to Level 3): Daily Fresh - Both invoice sales on dashboard different. Kindly advise
Muhammad Arif

05/07/2024

06:16 PM Datanory - DAILYFRESH Production Ticket(ST) #11839 (Ticket Resolved): DailyFresh- D,putra & warisan infak dlm hh ada 2 buang 1 ok
Muhammed Azhar Mohamed Maideen
06:13 PM Datanory - DAILYFRESH Production Ticket(ST) #11839 (Pending Client Verification): DailyFresh- D,putra & warisan infak dlm hh ada 2 buang 1 ok
Muhammed Azhar Mohamed Maideen
06:11 PM Datanory - SNEKKU Production Ticket(ST) #12078: Snekku - Hi @Azhar13 why not follow time sequence ya
Click up status : trail need to do testing from my side Muhammed Azhar Mohamed Maideen
06:09 PM Datanory - GOLDCREST Production Ticket(ST) #12143: goldcrest- Hi please check, why is this showing mobile, what is happen underline?

--IN/KL/2309/018--
-- customer
select * from customer where customer_code like'%305a/005%'
-- customer to user r...
Muhammed Azhar Mohamed Maideen
05:30 PM Datanory - DAILYFRESH Production Ticket(ST) #12126 (Support In Progress): Daily Fresh - Both invoice sales on dashboard different. Kindly advise
Muhammed Azhar Mohamed Maideen
04:48 PM Datanory - DAILYFRESH Production Ticket(ST) #12126: Daily Fresh - Both invoice sales on dashboard different. Kindly advise

-- -My findings
-- Hi arif as I check from our side I notice that the invoice and credit note has been cancelled o...
Muhammed Azhar Mohamed Maideen
05:29 PM Datanory - GOLDCREST Production Ticket(ST) #12158 (Support In Progress): Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
Muhammed Azhar Mohamed Maideen
05:28 PM Datanory - GOLDCREST Production Ticket(ST) #12158: Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
cancelled invoice
--> INWWV000001-231213
-->INWWV000002-231214
-->INWWV000003-231214
-- DELETED INVOICE (acco...
Muhammed Azhar Mohamed Maideen
01:04 PM Datanory - GOLDCREST Production Ticket(ST) #12158: Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
i Have attached the script to retreive the collection and invoice for WWV user Muhammed Azhar Mohamed Maideen
01:03 PM Datanory - GOLDCREST Production Ticket(ST) #12158 (Pending Client Feedback): Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
hi arif Already attached the missing invoice and collection in the collection here.
have to wait verification vfrom ...
Muhammed Azhar Mohamed Maideen
12:59 PM Datanory - GOLDCREST Production Ticket(ST) #12158 (Support In Progress): Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
Muhammed Azhar Mohamed Maideen
02:25 PM Datanory - GOLDCREST Production Ticket(ST) #11882 (Ticket Resolved): GOLDCREST - Hi pls check, double inv no in mobile
Muhammed Azhar Mohamed Maideen
01:09 PM Datanory - GOLDCREST Production Ticket(ST) #12150 (Ticket Resolved): Goldcrest- Hi, collection for 301U/008 didn't reflect to datanory and autocount
Muhammed Azhar Mohamed Maideen
01:07 PM Datanory - GOLDCREST Production Ticket(ST) #12150 (Support In Progress): Goldcrest- Hi, collection for 301U/008 didn't reflect to datanory and autocount
Muhammed Azhar Mohamed Maideen
11:20 AM Datanory - SNEKKU Production Ticket(ST) #11587: Hi datanory team,may I know salesman how to know their last collection number for the month?
[11:17, 05/07/2024] Rashdan Hussin: https://app.clickup.com/t/86ep8a0ue
Hi morning shuern. May i know how do can i f...
Rashdan Hussin
11:08 AM Datanory - GRADINO Production Ticket(ST) #12161 (Ticket Resolved): GRADINO - import Gradino (Production) Route Plan
Rashdan Hussin
11:07 AM Datanory - GRADINO Production Ticket(ST) #12161 (Support In Progress): GRADINO - import Gradino (Production) Route Plan
Rashdan Hussin
09:23 AM Datanory - GRADINO Production Ticket(ST) #12161 (Ticket Resolved): GRADINO - import Gradino (Production) Route Plan
Dear @Rashdan Hussin,
Please assist to import Gradino (Production) Route Plan for July 2024.
Thanks.
Warm Re...
Rashdan Hussin
11:01 AM Datanory - OROMEO Production Ticket(ST) #12159 (Pending Client Verification): OROMEO - Why 2 SKU missing ya
Rashdan Hussin
10:59 AM Datanory - OROMEO Production Ticket(ST) #12159 (Support In Progress): OROMEO - Why 2 SKU missing ya
select * from customer where org_id = 'OROMEO' order by updated_date desc
select * from mst_price_code where org_i...
Rashdan Hussin

04/07/2024

09:31 PM Datanory - OROMEO Production Ticket(ST) #12157 (Ticket Resolved): OROMEO - import Yee Lee Customer Master
Rashdan Hussin
10:32 AM Datanory - OROMEO Production Ticket(ST) #12157 (Pending Client Verification): OROMEO - import Yee Lee Customer Master
Rashdan Hussin
06:02 PM Datanory - GOLDCREST Production Ticket(ST) #12132 (Pending Client Verification): Goldcrest- Hi please check
Muhammed Azhar Mohamed Maideen
05:30 PM Datanory - NIBOU Production Ticket(ST) #12160 (Ticket Resolved): NIBOU - Pull customer and sku master data follow import template
Pull customer and sku master data follow import template Rashdan Hussin
03:17 PM Datanory - GOLDCREST Production Ticket(ST) #12158: Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
to do:
1) list down the txn not belong to user
2) check these transaction status
3) confirm with custom...
Muhammed Azhar Mohamed Maideen
01:50 PM Datanory - GOLDCREST Production Ticket(ST) #12158: Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today

Invoice-INWWV000005-240130 This invoice was not at autocount and but in datanory side the syncdate was null this is...
Muhammed Azhar Mohamed Maideen
12:11 PM Datanory - GOLDCREST Production Ticket(ST) #12158 (Ticket Resolved): Goldcrest- may i know INWWV000005-240130 why suddenly appear? this invoice appear since today
Hi, pls check, WWV started use mobile app in 18/06/2024, salesman issue invoice and collection no start to INWWV00000... Muhammed Azhar Mohamed Maideen
02:34 PM Datanory - OROMEO Production Ticket(ST) #12159 (Ticket Resolved): OROMEO - Why 2 SKU missing ya
Double choc n berries still tiada dalam sku stock count
Why 2 SKU missing ya
!cbf6b65c-48b4-4662-8b14-7026203754c...
Rashdan Hussin
01:53 PM Datanory - GOLDCREST Production Ticket(ST) #12143 (Support In Progress): goldcrest- Hi please check, why is this showing mobile, what is happen underline?
Hi, pls check, WWX started use mobile app in Feb 2024, how come this invoice and CN in mobile app? This issue showing... Muhammed Azhar Mohamed Maideen
12:19 PM Datanory - GOLDCREST Production Ticket(ST) #12147 (Escalated to Level 3): GOLDCREST - why the EOD invoice sales amount no same?
select invoice_status, * from txn_invoice_history_header where created_by = '3285f21092ff4c4aa4b8cac31c1fcdbc' and in... Rashdan Hussin
12:16 PM Datanory - GOLDCREST Production Ticket(ST) #12147 (Support In Progress): GOLDCREST - why the EOD invoice sales amount no same?
Rashdan Hussin
09:04 AM Datanory - SNEKKU Production Ticket(ST) #12010: Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
I perform the simulation on trial(Latest) and point to production server
The download time is less than 10 minutes...
Muhammed Azhar Mohamed Maideen

03/07/2024

12:00 AM Datanory - OROMEO Production Ticket(ST) #12157 (Support In Progress): OROMEO - import Yee Lee Customer Master
select * from #TempTable
select * from customer where org_id = 'OROMEO' order by updated_date desc --0
select * f...
Rashdan Hussin
10:15 PM Datanory - OROMEO Production Ticket(ST) #12157 (Ticket Resolved): OROMEO - import Yee Lee Customer Master
Hi, please assist to import Yee Lee Customer Master
Rashdan Hussin
10:07 PM Datanory - SUNTORY Production Ticket(ST) #12145 (Ticket Resolved): SUNTORY - importing these customers into preprod environment
Rashdan Hussin
10:51 AM Datanory - SUNTORY Production Ticket(ST) #12145 (Pending Client Verification): SUNTORY - importing these customers into preprod environment
Rashdan Hussin
06:19 PM Datanory - GOLDCREST Production Ticket(ST) #12150: Goldcrest- Hi, collection for 301U/008 didn't reflect to datanory and autocount
select * from integration_error_log where process_id= 'a165b581-ec73-40da-b61e-aeaff34d4c9d'
select * from di_mobi...
Muhammed Azhar Mohamed Maideen
12:12 PM Datanory - GOLDCREST Production Ticket(ST) #12150 (Ticket Resolved): Goldcrest- Hi, collection for 301U/008 didn't reflect to datanory and autocount
!WhatsApp%20Image%202024-07-03%20at%2010.21.32_6b4fa914.jpg!
Muhammed Azhar Mohamed Maideen
02:24 PM Datanory - GOLDCREST Production Ticket(ST) #12132: Goldcrest- Hi please check
this salesman created new customer with different customer code --> he do the transaction and upload --> in the datab... Muhammed Azhar Mohamed Maideen
09:59 AM Datanory - GOLDCREST Production Ticket(ST) #12132: Goldcrest- Hi please check
select * from member where member_id= '2c9e40b5f5904775b71192b8fd8b71ad'--mcj
select * from member where member_id= ...
Muhammed Azhar Mohamed Maideen
02:10 PM Datanory - DAILYFRESH Production Ticket(ST) #12126 (Pending Client Feedback): Daily Fresh - Both invoice sales on dashboard different. Kindly advise
-- Azhar
declare @dt datetime ='2024-06-28 06:34:00'
CREATE TABLE #temp_table(
action [varchar](50) NULL, -...
Muhammed Azhar Mohamed Maideen
10:56 AM Datanory - DAILYFRESH Production Ticket(ST) #12126 (Escalate to 2nd Level Support): Daily Fresh - Both invoice sales on dashboard different. Kindly advise
Muhammed Azhar Mohamed Maideen
10:53 AM Datanory - DAILYFRESH Production Ticket(ST) #12126: Daily Fresh - Both invoice sales on dashboard different. Kindly advise
hi Afiq need your help on this ticket.
This is the finding :
this logic is stored in the sp_sync_download_user_sal...
Muhammed Azhar Mohamed Maideen
12:22 PM Datanory - GOLDCREST Production Ticket(ST) #12143 (Pending Client Feedback): goldcrest- Hi please check, why is this showing mobile, what is happen underline?
Already asked the customer What is the main concern regarding this escalation.
Waiting to customer to give feedback
Muhammed Azhar Mohamed Maideen
12:21 PM Datanory - GOLDCREST Production Ticket(ST) #12143 (Support In Progress): goldcrest- Hi please check, why is this showing mobile, what is happen underline?
Muhammed Azhar Mohamed Maideen
11:19 AM Datanory - GOLDCREST Production Ticket(ST) #12143: goldcrest- Hi please check, why is this showing mobile, what is happen underline?
!WhatsApp%20Image%202024-07-02%20at%2009.19.06_29016617.jpg!
Muhammed Azhar Mohamed Maideen
11:01 AM Datanory - GOLDCREST Production Ticket(ST) #12147: GOLDCREST - why the EOD invoice sales amount no same?
!WhatsApp%20Image%202024-07-02%20at%2016.00.19_da21ebb9.jpg!
Muhammed Azhar Mohamed Maideen
09:18 AM Datanory - GOLDCREST Production Ticket(ST) #12127 (Pending Client Verification): Goldcrest-Hi, can help to check why route summary for BRY shown no data to display?
Muhammed Azhar Mohamed Maideen
08:57 AM Datanory - SNEKKU Production Ticket(ST) #12024 (Ticket Resolved): Snekku- Hi @Azhar13 5L060 got CN in mysoft, but apps empty, please assist as salesman need issue collection, thanks
Muhammed Azhar Mohamed Maideen

02/07/2024

07:51 AM Datanory - OROMEO Production Ticket(ST) #12139 (Pending Client Verification): @~Rashdan Hussin seek your assistance to import & update July route & new store
Muhammad Arif
11:20 AM Datanory - OROMEO Production Ticket(ST) #12139 (Support In Progress): @~Rashdan Hussin seek your assistance to import & update July route & new store
Muhammad Arif
11:20 AM Datanory - OROMEO Production Ticket(ST) #12139 (Ticket Resolved): @~Rashdan Hussin seek your assistance to import & update July route & new store
Muhammad Arif
07:49 AM Datanory - GOLDCREST Production Ticket(ST) #11901 (Support In Progress): GOLDCREST - MCJ 30/05/24 closing stocks different for 31/05/25 opening
Rashdan to perform simulation, see whether can approve van receive 2 times or not (try to double click or etc) Muhammad Arif
07:42 AM Datanory - GOLDCREST Production Ticket(ST) #11940: Hi pls check, why stock 250ml Boboi boy lychee negative?
Hi Azhar, as discussed yesterday, please perform simulation for this issue with duplicate invoice scenario. Muhammad Arif
10:39 AM Datanory - GOLDCREST Production Ticket(ST) #11940 (Support In Progress): Hi pls check, why stock 250ml Boboi boy lychee negative?
Muhammad Arif
11:50 PM Datanory - SUNTORY Production Ticket(ST) #12145 (Support In Progress): SUNTORY - importing these customers into preprod environment
Rashdan Hussin
05:39 PM Datanory - SUNTORY Production Ticket(ST) #12145 (Ticket Resolved): SUNTORY - importing these customers into preprod environment
Hi team, anyone can help importing these customers into preprod environment?
As most of these customers have 2 sa...
Rashdan Hussin
06:36 PM Datanory - GOLDCREST Production Ticket(ST) #12132 (Support In Progress): Goldcrest- Hi please check
Muhammed Azhar Mohamed Maideen
03:52 PM Datanory - GOLDCREST Production Ticket(ST) #12132: Goldcrest- Hi please check
As I checked in the DMS database and Mobile database there are 15 transaction that is made on 28 of june. We notice t... Muhammed Azhar Mohamed Maideen
06:34 PM Datanory - GOLDCREST Production Ticket(ST) #12147 (Ticket Resolved): GOLDCREST - why the EOD invoice sales amount no same?
Muhammed Azhar Mohamed Maideen
06:23 PM Datanory - DAILYFRESH Production Ticket(ST) #12146: DailyFresh- I have another issue. attached is the missed call report for 29/6
Create a new planned route on July 2nd for the next day, July 3rd.
On July 3rd, check if the missed call report is r...
Muhammed Azhar Mohamed Maideen
06:18 PM Datanory - DAILYFRESH Production Ticket(ST) #12146 (Ticket Resolved): DailyFresh- I have another issue. attached is the missed call report for 29/6

Filtered to PRK03, 05, 08 missed calls
screenshot from user device show no missed calls
Muhammed Azhar Mohamed Maideen
06:14 PM Datanory - GOLDCREST Production Ticket(ST) #12016 (Pending Client Verification): Goldcrest- Hi pls check, this is MCJ route planning but WWX showing in MCJ route plan
As I check with technical team this is due to technical issue
Muhammed Azhar Mohamed Maideen
06:04 PM Datanory - GOLDCREST Production Ticket(ST) #12117 (Ticket Resolved): GOLDCREST - update tel no last week, until now didn't reflect to datanory
Rashdan Hussin
04:55 PM Datanory - GOLDCREST Production Ticket(ST) #12117 (Pending Client Verification): GOLDCREST - update tel no last week, until now didn't reflect to datanory
Shanyou: Hi team, this issue has been fixed and deployed to production. Integration will now correctly update telepho... Rashdan Hussin
06:04 PM Datanory - GOLDCREST Production Ticket(ST) #12130 (Ticket Resolved): GOLDCREST - invoice didn't reflect to autocount INWWX001635, 1647, 1648
Rashdan Hussin
02:57 PM Datanory - GOLDCREST Production Ticket(ST) #12130 (Pending Client Verification): GOLDCREST - invoice didn't reflect to autocount INWWX001635, 1647, 1648
!ce9588ea-d81d-4021-bf64-c234f4983925.jpg!
Rashdan Hussin
02:54 PM Datanory - GOLDCREST Production Ticket(ST) #12130 (Support In Progress): GOLDCREST - invoice didn't reflect to autocount INWWX001635, 1647, 1648
Rashdan Hussin
05:42 PM Datanory - SNEKKU Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
As I checked with tehnical team, this ticket is still in progress and as it will release on mid of july Muhammed Azhar Mohamed Maideen
10:03 AM Datanory - SNEKKU Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
Click up status--> In progress Muhammed Azhar Mohamed Maideen
05:39 PM Datanory - GOLDCREST Production Ticket(ST) #12131 (Ticket Resolved): Goldcrest-Hi please check WWV 27/06/24 collection didn't reflect to autocount CCWWV000125-240627
Muhammed Azhar Mohamed Maideen
05:37 PM Datanory - GOLDCREST Production Ticket(ST) #12131 (Support In Progress): Goldcrest-Hi please check WWV 27/06/24 collection didn't reflect to autocount CCWWV000125-240627
Muhammed Azhar Mohamed Maideen
04:02 PM Datanory - GOLDCREST Production Ticket(ST) #12131: Goldcrest-Hi please check WWV 27/06/24 collection didn't reflect to autocount CCWWV000125-240627
select sync_date,created_date,updated_by,* from txn_mobile_collection_header where col_no= 'CCWWV000125-240627'
se...
Muhammed Azhar Mohamed Maideen
05:17 PM Datanory - SUNTORY Production Ticket(ST) #12089: Suntory - CN not in DMS JUNE 2024 - 20240625.xlsx
Still no feedback from Suntory Muhammed Assyafiq Bin Ahmad Kamal
04:06 PM Datanory - SNEKKU Production Ticket(ST) #11762: SNEKKU - why last visit shown 20/05/24 for 10T09, user MC5?
Testing finding in Trial (2/7/2024):
- Org is Goldcrest
- User is WWX
- Customer is 302A/008
- Last check in date...
Rashdan Hussin
04:05 PM Datanory - GOLDCREST Production Ticket(ST) #12143 (Ticket Resolved): goldcrest- Hi please check, why is this showing mobile, what is happen underline?
!WhatsApp%20Image%202024-07-02%20at%2009.18.56_6943260c.jpg!
!WhatsApp%20Image%202024-07-02%20at%2009.18.56_b07bb11d...
Muhammed Azhar Mohamed Maideen
03:56 PM Datanory - GOLDCREST Production Ticket(ST) #12049 (Pending Client Verification): Goldfresh - Hi pls check, why is the problem coming back?
Muhammed Azhar Mohamed Maideen
02:01 PM Datanory - GOLDCREST Production Ticket(ST) #12040 (Pending Client Verification): Goldcrest- Hi pls check, inmcj000299-240517 already cancel, but mobile showing
Muhammed Azhar Mohamed Maideen
12:01 PM Datanory - DAILYFRESH Production Ticket(ST) #12007 (Monitoring): Daily Fresh- Hi technical team. SEL07 cancel this invoice. I already said that cancel from handheld no need to stock in back cause is auto will stock in back unless if cancel using website. But user said, the bread not stock in.
Muhammed Azhar Mohamed Maideen
09:52 AM Datanory - DAILYFRESH Production Ticket(ST) #12007: Daily Fresh- Hi technical team. SEL07 cancel this invoice. I already said that cancel from handheld no need to stock in back cause is auto will stock in back unless if cancel using website. But user said, the bread not stock in.
As I check with technical team feedback
Technical team will put this issue in the watchlist since the issue could ...
Muhammed Azhar Mohamed Maideen
11:55 AM Datanory - SNEKKU Production Ticket(ST) #12010 (Pending Client Feedback): Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
Muhammad Arif
10:56 AM Datanory - SNEKKU Production Ticket(ST) #12010: Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
waiting Azhar result since 28 june 2024
Muhammad Arif
11:49 AM Datanory - SNEKKU Production Ticket(ST) #11631 (On-Hold): SNEKKU - May I know where can I have a report to call only datanory collection ?
Muhammad Arif
11:49 AM Datanory - SNEKKU Production Ticket(ST) #11631 (Support In Progress): SNEKKU - May I know where can I have a report to call only datanory collection ?
Muhammad Arif
11:47 AM Datanory - SNEKKU Production Ticket(ST) #11685 (Ticket Resolved): SNEKKU - Hi @Azhar13 Unable upload photo, please assist
Muhammed Azhar Mohamed Maideen
11:38 AM Datanory - SUNTORY Production Ticket(ST) #12085 (Ticket Resolved): Suntory- Missing INV in detail
Muhammed Azhar Mohamed Maideen
09:55 AM Datanory - SUNTORY Production Ticket(ST) #12085 (Support In Progress): Suntory- Missing INV in detail
Muhammed Azhar Mohamed Maideen
11:27 AM Datanory - GOLDCREST Production Ticket(ST) #12008 (Ticket Resolved): GOLDCREST - Hi Azhar pls check for me, why different
Muhammed Azhar Mohamed Maideen
11:26 AM Datanory - GOLDCREST Production Ticket(ST) #12008 (Support In Progress): GOLDCREST - Hi Azhar pls check for me, why different
Muhammed Azhar Mohamed Maideen
11:17 AM Datanory - SNEKKU Production Ticket(ST) #12024: Snekku- Hi @Azhar13 5L060 got CN in mysoft, but apps empty, please assist as salesman need issue collection, thanks
as discussed, im not sure why assign to me bcs the status is pending verify. please check again Muhammad Arif
10:51 AM Datanory - SUNTORY Production Ticket(ST) #12083 (Ticket Resolved): KYMMSENG - after create new customer from add Customer module, then salesman value empty
Muhammad Arif
10:50 AM Datanory - SUNTORY Production Ticket(ST) #12063 (Ticket Resolved): KYMMSENG - duplicate INV for this
Muhammad Arif
10:20 AM Datanory - SNEKKU Production Ticket(ST) #12078: Snekku - Hi @Azhar13 why not follow time sequence ya
Fixes done by : 5/7/2024 Muhammed Azhar Mohamed Maideen
10:08 AM Datanory - SNEKKU Production Ticket(ST) #12086 (Ticket Resolved): Snekku- hi @Azhar13 why unpaid is 0, caused this collection unable approve
Muhammed Azhar Mohamed Maideen
10:01 AM Datanory - GOLDCREST Production Ticket(ST) #12127 (Escalated to Level 3): Goldcrest-Hi, can help to check why route summary for BRY shown no data to display?
Muhammed Azhar Mohamed Maideen
10:00 AM Datanory - GOLDCREST Production Ticket(ST) #12127 (Support In Progress): Goldcrest-Hi, can help to check why route summary for BRY shown no data to display?
Muhammed Azhar Mohamed Maideen
09:59 AM Datanory - GOLDCREST Production Ticket(ST) #12127: Goldcrest-Hi, can help to check why route summary for BRY shown no data to display?
https://app.clickup.com/t/9018039480/TK-606 Muhammed Azhar Mohamed Maideen
09:58 AM Datanory - SNEKKU Production Ticket(ST) #12041 (Ticket Resolved): Snekku- hi @Azhar13 ms7 inform again unable check in
Muhammed Azhar Mohamed Maideen
09:57 AM Datanory - SNEKKU Production Ticket(ST) #12088 (Ticket Resolved): Snekku - hi @Azhar13 5P024 not location
Muhammed Azhar Mohamed Maideen
09:54 AM Datanory - SNEKKU Production Ticket(ST) #11780: Snekku- Hi @Azhar13 why like this ya
Click up status in trail Muhammed Azhar Mohamed Maideen
09:48 AM Datanory - DAILYFRESH Production Ticket(ST) #11839: DailyFresh- D,putra & warisan infak dlm hh ada 2 buang 1 ok
Testing Has to be done on this
Steps need to do
-- Create plan route with duplicate customer outlet
Expected re...
Muhammed Azhar Mohamed Maideen
09:45 AM Datanory - SNEKKU Production Ticket(ST) #11995 (Pending Client Verification): Snekku - hi @Azhar13 jump collection number again CCMC9000018 / 20 CCME5000008 / 10 CCMN5000036 / 38
Muhammed Azhar Mohamed Maideen
09:44 AM Datanory - DAILYFRESH Production Ticket(ST) #12126 (Support In Progress): Daily Fresh - Both invoice sales on dashboard different. Kindly advise
Muhammed Azhar Mohamed Maideen
09:31 AM Datanory - DAILYFRESH Production Ticket(ST) #12125 (Ticket Resolved): DailyFresh- The above are the 4 invoices for 28/6
Muhammed Azhar Mohamed Maideen
09:29 AM Datanory - DAILYFRESH Production Ticket(ST) #12119 (Ticket Resolved): DAILYFRESH - He managed to lock in but EOD show no transaction
Muhammed Azhar Mohamed Maideen

01/07/2024

05:47 PM Datanory - DAILYFRESH Production Ticket(ST) #12125: DailyFresh- The above are the 4 invoices for 28/6
select * from txn_invoice_history_header where invoice_no= 'INPNG07000327-240628'
select * from txn_invoice_history_...
Muhammed Azhar Mohamed Maideen
05:26 PM Datanory - DAILYFRESH Production Ticket(ST) #12125 (Pending Client Verification): DailyFresh- The above are the 4 invoices for 28/6
Muhammed Azhar Mohamed Maideen
05:25 PM Datanory - DAILYFRESH Production Ticket(ST) #12125 (Support In Progress): DailyFresh- The above are the 4 invoices for 28/6
Muhammed Azhar Mohamed Maideen
10:21 AM Datanory - DAILYFRESH Production Ticket(ST) #12125 (Ticket Resolved): DailyFresh- The above are the 4 invoices for 28/6
Pls advise on how to capture these in system Muhammed Azhar Mohamed Maideen
05:29 PM Datanory - NIBOU Production Ticket(ST) #12129 (Ticket Resolved): Nibou- @~Louise can you check for … SAI KIM GARDEN GROCER why it appear and disappear ?
Muhammed Azhar Mohamed Maideen
05:28 PM Datanory - NIBOU Production Ticket(ST) #12129 (Support In Progress): Nibou- @~Louise can you check for … SAI KIM GARDEN GROCER why it appear and disappear ?
Muhammed Azhar Mohamed Maideen
10:56 AM Datanory - NIBOU Production Ticket(ST) #12129 (Ticket Resolved): Nibou- @~Louise can you check for … SAI KIM GARDEN GROCER why it appear and disappear ?
Muhammed Azhar Mohamed Maideen
03:16 PM Datanory - GOLDCREST Production Ticket(ST) #12132 (Ticket Resolved): Goldcrest- Hi please check
Muhammed Azhar Mohamed Maideen
03:09 PM Datanory - GOLDCREST Production Ticket(ST) #12131 (Ticket Resolved): Goldcrest-Hi please check WWV 27/06/24 collection didn't reflect to autocount CCWWV000125-240627
!WhatsApp%20Image%202024-07-01%20at%2014.38.40_dbd21e27.jpg!
Muhammed Azhar Mohamed Maideen
12:26 PM Datanory - SNEKKU Production Ticket(ST) #12102 (Ticket Resolved): Snekku - hi @Azhar13 CCMN1000003, help add on CN24/003116 = 38.91, invoice paid change to 1817.64
Muhammad Arif
12:01 PM Datanory - GOLDCREST Production Ticket(ST) #12130 (Ticket Resolved): GOLDCREST - invoice didn't reflect to autocount INWWX001635, 1647, 1648
!WhatsApp%20Image%202024-07-01%20at%2011.44.54_cb631355.jpg!
Muhammed Azhar Mohamed Maideen
10:24 AM Datanory - GOLDCREST Production Ticket(ST) #12127 (Ticket Resolved): Goldcrest-Hi, can help to check why route summary for BRY shown no data to display?
!WhatsApp%20Image%202024-07-01%20at%2009.36.33_a99763d0.jpg!
Muhammed Azhar Mohamed Maideen
10:23 AM Datanory - DAILYFRESH Production Ticket(ST) #12126 (Ticket Resolved): Daily Fresh - Both invoice sales on dashboard different. Kindly advise
!WhatsApp%20Image%202024-07-01%20at%2009.48.13_b039d822.jpg!
!WhatsApp%20Image%202024-07-01%20at%2009.49.03_e8d39477...
Muhammed Azhar Mohamed Maideen
10:15 AM Datanory - GOLDCREST Production Ticket(ST) #11882 (Pending Client Verification): GOLDCREST - Hi pls check, double inv no in mobile
Muhammed Azhar Mohamed Maideen
09:19 AM Datanory - GOLDCREST Production Ticket(ST) #12113 (Escalated to Level 3): Salesman Activity Report - Non Applicable?
Shu Ern Datanory Team: we targeted a full deployment on mid of July
Muhammad Arif

30/06/2024

02:36 PM Datanory - GOLDCREST Production Ticket(ST) #12108: GOLDCREST - user JNL route plan got missing some acc
Finding:
- Tested in trial
- When user update any customer detail, it will change that customer route salesman
- E...
Rashdan Hussin
01:15 PM Datanory - GOLDCREST Production Ticket(ST) #12038: GOLDCREST - user BRY do van goods request 1 times only, back end shown 3 items
Finding:
- Tested in trial v4.1.4-trial.0
- Upon testing, the request transaction already show 1 time only in appro...
Rashdan Hussin
09:45 AM Datanory - SNEKKU Production Ticket(ST) #12076 (Ticket Resolved): SNEKKU - both issue is amend invoice amount, due to add on cn in mysoft ya
Rashdan Hussin

29/06/2024

04:15 PM Datanory - GOLDCREST Production Ticket(ST) #12111 (Ticket Resolved): GOLDCREST - Already done but showing pending
Rashdan Hussin
04:14 PM Datanory - GOLDCREST Production Ticket(ST) #12111 (Pending Client Verification): GOLDCREST - Already done but showing pending
Rashdan Hussin
01:17 PM Datanory - SNEKKU Production Ticket(ST) #12076: SNEKKU - both issue is amend invoice amount, due to add on cn in mysoft ya
select * from txn_invoice_history_header where invoice_no = 'IN24/008527'
select * from txn_credit_note_history_he...
Rashdan Hussin
10:47 AM Datanory - DAILYFRESH Production Ticket(ST) #12119 (Support In Progress): DAILYFRESH - He managed to lock in but EOD show no transaction
Rashdan Hussin
09:58 AM Datanory - GOLDCREST Production Ticket(ST) #12117 (Escalated to Level 3): GOLDCREST - update tel no last week, until now didn't reflect to datanory
Rashdan Hussin
09:56 AM Datanory - GOLDCREST Production Ticket(ST) #12117 (Support In Progress): GOLDCREST - update tel no last week, until now didn't reflect to datanory
Rashdan Hussin

28/06/2024

05:54 PM Datanory - DAILYFRESH Production Ticket(ST) #12119 (Ticket Resolved): DAILYFRESH - He managed to lock in but EOD show no transaction
He managed to lock in but EOD show no transaction
Already uploaded database. Pls help to check
!bee7e192-8666-433...
Rashdan Hussin
04:22 PM Datanory - GOLDCREST Production Ticket(ST) #12117 (Ticket Resolved): GOLDCREST - update tel no last week, until now didn't reflect to datanory
hi azhar, this acc i update tel no last week, until now didn't reflect to datanory
!b947d4d4-ee81-47a1-8aa9-1d2665...
Rashdan Hussin
04:11 PM Datanory - SNEKKU Production Ticket(ST) #12112 (Ticket Resolved): SNEKKU - help amend paid amt IN24/012275 and add CN
Rashdan Hussin
04:09 PM Datanory - SNEKKU Production Ticket(ST) #12112 (Support In Progress): SNEKKU - help amend paid amt IN24/012275 and add CN
select * from txn_invoice_history_header where invoice_no = 'IN24/012275'
select * from txn_credit_note_history_he...
Rashdan Hussin
11:12 AM Datanory - SNEKKU Production Ticket(ST) #12112 (Ticket Resolved): SNEKKU - help amend paid amt IN24/012275 and add CN
hi @Azhar MCC for CCMS1000014 please help amend paid amt IN24/012275 and add CN as missed out change in mysoft, thank... Rashdan Hussin
12:40 PM Datanory - GOLDCREST Production Ticket(ST) #12113 (Support In Progress): Salesman Activity Report - Non Applicable?
Muhammad Arif
12:39 PM Datanory - GOLDCREST Production Ticket(ST) #12113 (Escalated to Level 3): Salesman Activity Report - Non Applicable?
!a1a8ccc8-462b-45a9-8c85-d3d519eba1f3.jpg!
Muhammad Arif
11:08 AM Datanory - GOLDCREST Production Ticket(ST) #12108 (Escalated to Level 3): GOLDCREST - user JNL route plan got missing some acc
Rashdan Hussin
10:52 AM Datanory - GOLDCREST Production Ticket(ST) #12111 (Escalated to Level 3): GOLDCREST - Already done but showing pending
Rashdan Hussin
10:49 AM Datanory - GOLDCREST Production Ticket(ST) #12111 (Support In Progress): GOLDCREST - Already done but showing pending
Rashdan Hussin
10:49 AM Datanory - GOLDCREST Production Ticket(ST) #12111 (Ticket Resolved): GOLDCREST - Already done but showing pending
Hi pls check, what happen? Already done but showing pending?
!c1695968-4532-403e-a8e8-11c7a29e7c88.jpg!
!94708e7d...
Rashdan Hussin

27/06/2024

06:48 PM Datanory - GOLDCREST Production Ticket(ST) #12108 (Support In Progress): GOLDCREST - user JNL route plan got missing some acc
Rashdan Hussin
11:33 AM Datanory - GOLDCREST Production Ticket(ST) #12108 (Ticket Resolved): GOLDCREST - user JNL route plan got missing some acc
may i know why after update customer branch code user JNL route plan got missing some acc?
!e70a696a-ce9e-4198-aaf...
Rashdan Hussin
06:22 PM Datanory - SNEKKU Production Ticket(ST) #12086 (Pending Client Verification): Snekku- hi @Azhar13 why unpaid is 0, caused this collection unable approve
Muhammed Azhar Mohamed Maideen
04:06 PM Datanory - SNEKKU Production Ticket(ST) #12010 (Escalated to Level 3): Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
https://app.clickup.com/t/86epp6tb5 Muhammad Arif
02:50 PM Datanory - SNEKKU Production Ticket(ST) #12102 (Pending Client Verification): Snekku - hi @Azhar13 CCMN1000003, help add on CN24/003116 = 38.91, invoice paid change to 1817.64
HI @~Leewei , as per requested, the collection CCMN1000003-240625 has been amended. Please check and verify from our ... Muhammad Arif
12:31 PM Datanory - SNEKKU Production Ticket(ST) #12102 (Support In Progress): Snekku - hi @Azhar13 CCMN1000003, help add on CN24/003116 = 38.91, invoice paid change to 1817.64
HI arif as per discussed , this collection has been patched but unfortunately the data seems incorrect
Need you...
Muhammed Azhar Mohamed Maideen
11:30 AM Datanory - OROMEO Production Ticket(ST) #12104 (Ticket Resolved): OROMEO - 120001 user seem like import double already
Rashdan Hussin
11:29 AM Datanory - OROMEO Production Ticket(ST) #12103 (Ticket Resolved): OROMEO - import “Yellow” highlighted “new customer” into datanory
Rashdan Hussin
09:36 AM Datanory - SNEKKU Production Ticket(ST) #12087 (Ticket Resolved): Snekku- hi @Azhar13 check in change to no shown any outlet name?
Muhammed Azhar Mohamed Maideen

26/06/2024

11:15 PM Datanory - OROMEO Production Ticket(ST) #12104 (Pending Client Verification): OROMEO - 120001 user seem like import double already
select * from member where member_cd = '120001'
select * from mst_route where org_id = 'oromeo' and member_id = '5...
Rashdan Hussin
11:10 PM Datanory - OROMEO Production Ticket(ST) #12104 (Support In Progress): OROMEO - 120001 user seem like import double already
Rashdan Hussin
03:15 PM Datanory - OROMEO Production Ticket(ST) #12104 (Ticket Resolved): OROMEO - 120001 user seem like import double already
120001 user seem like import double already
So now her planned call around 30 outlet
!2d9f1ecd-bce1-490a-97cb-754...
Rashdan Hussin
10:38 PM Datanory - OROMEO Production Ticket(ST) #12103 (Pending Client Verification): OROMEO - import “Yellow” highlighted “new customer” into datanory
!Screenshot%202024-06-26%20214047.png!
Rashdan Hussin
10:31 PM Datanory - OROMEO Production Ticket(ST) #12103 (Support In Progress): OROMEO - import “Yellow” highlighted “new customer” into datanory
Rashdan Hussin
03:12 PM Datanory - OROMEO Production Ticket(ST) #12103 (Ticket Resolved): OROMEO - import “Yellow” highlighted “new customer” into datanory
Hi Rashdan,
Seek for your assistance to import “Yellow” highlighted “new customer” into datanory.
Rashdan Hussin
09:27 PM Datanory - SUNTORY Production Ticket(ST) #12105 (Ticket Resolved): KYMMSENG - help me set back to sale order
Rashdan Hussin
09:25 PM Datanory - SUNTORY Production Ticket(ST) #12105 (Support In Progress): KYMMSENG - help me set back to sale order
select * from txn_sales_order_header
where order_no like 'SOSR0300035[2-9]-240626' or order_no like 'SOSR0300036[0-...
Rashdan Hussin
09:24 PM Datanory - SUNTORY Production Ticket(ST) #12105 (Ticket Resolved): KYMMSENG - help me set back to sale order
@Cris Neoh MCC sry, my clerk wrong press reject button for inv above when she doing approval, can help me set back to... Rashdan Hussin
06:45 PM Datanory - SNEKKU Production Ticket(ST) #12102 (Pending Client Feedback): Snekku - hi @Azhar13 CCMN1000003, help add on CN24/003116 = 38.91, invoice paid change to 1817.64
Muhammed Azhar Mohamed Maideen
06:44 PM Datanory - SNEKKU Production Ticket(ST) #12102 (Support In Progress): Snekku - hi @Azhar13 CCMN1000003, help add on CN24/003116 = 38.91, invoice paid change to 1817.64
hi miss tee since this collection is still in pending status you may perform amendment for the collection CCMN100000... Muhammed Azhar Mohamed Maideen
06:17 PM Datanory - SNEKKU Production Ticket(ST) #12102: Snekku - hi @Azhar13 CCMN1000003, help add on CN24/003116 = 38.91, invoice paid change to 1817.64

select a.at_type, a.at_date,a.updated_by,updated_date,created_by,created_date,* from txn_mobile_collection_header_...
Muhammed Azhar Mohamed Maideen
05:23 PM Datanory - SNEKKU Production Ticket(ST) #12102: Snekku - hi @Azhar13 CCMN1000003, help add on CN24/003116 = 38.91, invoice paid change to 1817.64
select a.at_type, a.at_date,a.updated_by,created_by,* from txn_mobile_collection_header_at a where col_no like '%CCMN... Muhammed Azhar Mohamed Maideen
02:55 PM Datanory - SNEKKU Production Ticket(ST) #12102 (Ticket Resolved): Snekku - hi @Azhar13 CCMN1000003, help add on CN24/003116 = 38.91, invoice paid change to 1817.64
!WhatsApp%20Image%202024-06-26%20at%2010.20.49_b11bf6a4.jpg!
hi @Azhar13 CCMN1000005 please help reject and our ...
Muhammed Azhar Mohamed Maideen
06:35 PM Datanory - SNEKKU Production Ticket(ST) #12087 (Pending Client Verification): Snekku- hi @Azhar13 check in change to no shown any outlet name?
Another cause since this is google service user has to zoom in to able to see the outlet
Muhammed Azhar Mohamed Maideen
06:32 PM Datanory - SNEKKU Production Ticket(ST) #12087 (Support In Progress): Snekku- hi @Azhar13 check in change to no shown any outlet name?
Muhammed Azhar Mohamed Maideen
02:35 PM Datanory - SNEKKU Production Ticket(ST) #12088 (Monitoring): Snekku - hi @Azhar13 5P024 not location
select updated_date,* from di_mobile_txn_new_customer where updated_by = 'd02736b726d94e5da466291f751f12b7' and org_i... Muhammed Azhar Mohamed Maideen
02:27 PM Datanory - SNEKKU Production Ticket(ST) #12088 (Support In Progress): Snekku - hi @Azhar13 5P024 not location
Muhammed Azhar Mohamed Maideen
02:21 PM Datanory - GOLDCREST Production Ticket(ST) #12101 (Ticket Resolved): GOLDCREST - help to add the customer branch code
[14:11, 26/06/2024] Rashdan Hussin: Based on my developer feedback, customer branch will follow the salesman branch
...
Rashdan Hussin
11:22 AM Datanory - GOLDCREST Production Ticket(ST) #12101 (Pending Client Verification): GOLDCREST - help to add the customer branch code
Rashdan Hussin
11:20 AM Datanory - GOLDCREST Production Ticket(ST) #12101 (Support In Progress): GOLDCREST - help to add the customer branch code
select * from #TempTable --1301
select * from customer where org_id = 'GOLDCREST' order by updated_date desc --3835
...
Rashdan Hussin
11:17 AM Datanory - GOLDCREST Production Ticket(ST) #12101 (Ticket Resolved): GOLDCREST - help to add the customer branch code
hi, can help to add the customer branch code?
!cd8998f9-b434-4a68-9d85-33f31f013afa.jpg!
Rashdan Hussin
12:41 PM Datanory - DAILYFRESH Production Ticket(ST) #12015 (Ticket Resolved): DAILYFRESH - This is the report I pulled as of 12/6/24. first report at 9am, second report at 2pm. Can I know why the same report is just different time but different figure??
Rashdan Hussin
11:43 AM Datanory - DAILYFRESH Production Ticket(ST) #12070 (Ticket Resolved): DailyFresh- Hi Technical Team. Kindly check for JHR09,their sales on 12.6, 13.6, 14.6, 15.6 their sales not capture as reported by our account side. I already ask user to upload database.
Muhammed Azhar Mohamed Maideen
11:24 AM Datanory - GOLDCREST Production Ticket(ST) #11956 (Ticket Resolved): GOLDCREST - collection 301U/012 didn't reflect to autocount
Muhammed Azhar Mohamed Maideen
11:14 AM Datanory - GOLDCREST Production Ticket(ST) #12031 (Ticket Resolved): GOLDCREST - Hi pls check, Salesman issue goods return, wh is CN added instead of deducted? And Sales activity report is showing is collection?
Rashdan Hussin
09:53 AM Datanory - SNEKKU Production Ticket(ST) #12078: Snekku - Hi @Azhar13 why not follow time sequence ya
https://app.clickup.com/t/86epmvaq2 Muhammed Azhar Mohamed Maideen
09:44 AM Datanory - GOLDCREST Production Ticket(ST) #12051 (Ticket Resolved): Goldcrest- Morning, why user JNL yesterday ady key in the collection but the unpaid columm still showing outstanding? this collection didn't reflect to salesman activity report and autocount
Muhammed Azhar Mohamed Maideen
09:42 AM Datanory - OROMEO Production Ticket(ST) #12033 (Ticket Resolved): OROMEO - Same issue again
Rashdan Hussin

25/06/2024

06:55 PM Datanory - SNEKKU Production Ticket(ST) #12086 (Support In Progress): Snekku- hi @Azhar13 why unpaid is 0, caused this collection unable approve
Muhammed Azhar Mohamed Maideen
09:19 AM Datanory - SNEKKU Production Ticket(ST) #12086 (Ticket Resolved): Snekku- hi @Azhar13 why unpaid is 0, caused this collection unable approve
!WhatsApp%20Image%202024-06-24%20at%2017.33.37_ceeee445.jpg!
Muhammed Azhar Mohamed Maideen
06:49 PM Datanory - SNEKKU Production Ticket(ST) #12088: Snekku - hi @Azhar13 5P024 not location
Hi Rashdan this issue is regarding the salesman perform check in outlet (latitude and longitute) the customer modu... Muhammed Azhar Mohamed Maideen
09:23 AM Datanory - SNEKKU Production Ticket(ST) #12088 (Ticket Resolved): Snekku - hi @Azhar13 5P024 not location
!WhatsApp%20Image%202024-06-24%20at%2014.59.53_e7a30f7f.jpg!
!WhatsApp%20Image%202024-06-24%20at%2015.00.19_e19ce631...
Muhammed Azhar Mohamed Maideen
06:38 PM Datanory - GOLDCREST Production Ticket(ST) #12032 (Ticket Resolved): Hi, this acc got outstanding again
Muhammad Arif
06:32 PM Datanory - GOLDCREST Production Ticket(ST) #12023 (Ticket Resolved): Goldcrest- hi, can help to check why user BRY want request stock the warehouse got JNL & JNM only? don't have BRY
Muhammad Arif
06:31 PM Datanory - GOLDCREST Production Ticket(ST) #12031: GOLDCREST - Hi pls check, Salesman issue goods return, wh is CN added instead of deducted? And Sales activity report is showing is collection?
follow up Muhammad Arif
06:29 PM Datanory - DAILYFRESH Production Ticket(ST) #12015: DAILYFRESH - This is the report I pulled as of 12/6/24. first report at 9am, second report at 2pm. Can I know why the same report is just different time but different figure??
Rashdan follow up with nana Muhammad Arif
06:27 PM Datanory - SNEKKU Production Ticket(ST) #12006 (Ticket Resolved): Snekku- hi @Azhar13 user ms7 check in out qty tally, but still shown pending transaction
Muhammad Arif
06:22 PM Datanory - NIBOU Production Ticket(ST) #11985: NIBOU - Stock count history report keep on loading and no details show out
Rashdan, try to add this OPTION(RECOMPILE) in stock count SP Muhammad Arif
05:51 PM Datanory - GOLDCREST Production Ticket(ST) #12051 (Pending Client Verification): Goldcrest- Morning, why user JNL yesterday ady key in the collection but the unpaid columm still showing outstanding? this collection didn't reflect to salesman activity report and autocount
Hi Azhar, please verify with customer. the collection already reflected into Datanory.
The root cause is one of the...
Muhammad Arif
04:46 PM Datanory - SUNTORY Production Ticket(ST) #12083 (Monitoring): KYMMSENG - after create new customer from add Customer module, then salesman value empty
Muhammad Arif
04:20 PM Datanory - SUNTORY Production Ticket(ST) #12090 (Ticket Resolved): can't approve inv
Muhammad Arif
11:53 AM Datanory - SUNTORY Production Ticket(ST) #12090 (Pending Client Feedback): can't approve inv
[11:49 am, 25/06/2024] Arif Ibrahim: Hi @~ElaineKaw , can u try to refresh the page and check again?
[11:50 am, 25/0...
Muhammad Arif
11:51 AM Datanory - SUNTORY Production Ticket(ST) #12090 (Support In Progress): can't approve inv
Muhammad Arif
11:51 AM Datanory - SUNTORY Production Ticket(ST) #12090 (Assigned To): can't approve inv
Muhammad Arif
11:50 AM Datanory - SUNTORY Production Ticket(ST) #12090 (Ticket Resolved): can't approve inv
Muhammad Arif
11:32 AM Datanory - SUNTORY Production Ticket(ST) #12089 (Pending Client Feedback): Suntory - CN not in DMS JUNE 2024 - 20240625.xlsx
Hi @~ElaineKaw , we find out that there is 10K discrepancies between ERP and DMS due to Credit Note only entry in ERP... Muhammed Azhar Mohamed Maideen
11:31 AM Datanory - SUNTORY Production Ticket(ST) #12089 (Support In Progress): Suntory - CN not in DMS JUNE 2024 - 20240625.xlsx
Muhammed Azhar Mohamed Maideen
11:30 AM Datanory - SUNTORY Production Ticket(ST) #12089 (Ticket Resolved): Suntory - CN not in DMS JUNE 2024 - 20240625.xlsx
!WhatsApp%20Image%202024-06-25%20at%2011.31.27_a79b25f7.jpg!
Muhammed Azhar Mohamed Maideen
09:20 AM Datanory - SNEKKU Production Ticket(ST) #12087 (Ticket Resolved): Snekku- hi @Azhar13 check in change to no shown any outlet name?
!WhatsApp%20Image%202024-06-24%20at%2015.29.44_2f2c445f.jpg!
!WhatsApp%20Image%202024-06-24%20at%2015.29.49_f5ebc2f9...
Muhammed Azhar Mohamed Maideen
09:16 AM Datanory - SUNTORY Production Ticket(ST) #12085 (Ticket Resolved): Suntory- Missing INV in detail
!WhatsApp%20Image%202024-06-25%20at%2009.01.41_c8d250cb.jpg!
!WhatsApp%20Image%202024-06-25%20at%2009.01.43_799adda0...
Muhammed Azhar Mohamed Maideen

24/06/2024

02:29 PM Datanory - GOLDCREST Production Ticket(ST) #12049 (Escalated to Level 3): Goldfresh - Hi pls check, why is the problem coming back?
https://app.clickup.com/t/86epmxktf Muhammed Azhar Mohamed Maideen

23/06/2024

07:43 AM Datanory - SUNTORY Production Ticket(ST) #12083 (Pending Client Feedback): KYMMSENG - after create new customer from add Customer module, then salesman value empty
- Already test in production environment
- Found no issue to add new customer
- The salesman value didnt missing af...
Rashdan Hussin
07:40 AM Datanory - SUNTORY Production Ticket(ST) #12083 (Support In Progress): KYMMSENG - after create new customer from add Customer module, then salesman value empty
Rashdan Hussin
07:40 AM Datanory - SUNTORY Production Ticket(ST) #12083 (Ticket Resolved): KYMMSENG - after create new customer from add Customer module, then salesman value empty
HI support team, please log issue as user report after create new customer from add Customer module, then salesman va... Rashdan Hussin

22/06/2024

09:23 PM Datanory - SUNTORY Production Ticket(ST) #11932 (Ticket Resolved): KYMMSENG - the decimal place need to show 4
Rashdan Hussin
09:22 PM Datanory - SUNTORY Production Ticket(ST) #11932 (Support In Progress): KYMMSENG - the decimal place need to show 4
Rashdan Hussin

21/06/2024

06:40 PM Datanory - DAILYFRESH Production Ticket(ST) #12043 (Ticket Resolved): Daily Fresh- Why the sistem sales & handheld sales not same for TAI05?
Muhammed Azhar Mohamed Maideen
06:39 PM Datanory - DAILYFRESH Production Ticket(ST) #12043 (Support In Progress): Daily Fresh- Why the sistem sales & handheld sales not same for TAI05?
Muhammed Azhar Mohamed Maideen
06:00 PM Datanory - SNEKKU Production Ticket(ST) #12078 (Escalated to Level 3): Snekku - Hi @Azhar13 why not follow time sequence ya
Muhammed Azhar Mohamed Maideen
05:50 PM Datanory - SNEKKU Production Ticket(ST) #12078 (Support In Progress): Snekku - Hi @Azhar13 why not follow time sequence ya
Muhammed Azhar Mohamed Maideen
05:49 PM Datanory - SNEKKU Production Ticket(ST) #12078 (Ticket Resolved): Snekku - Hi @Azhar13 why not follow time sequence ya
!WhatsApp%20Image%202024-06-20%20at%2020.26.53_992ac2c2.jpg!
Muhammed Azhar Mohamed Maideen
04:50 PM Datanory - OROMEO Production Ticket(ST) #12033 (Pending Client Verification): OROMEO - Same issue again
!ec0d0c93-7627-43fb-ac53-e5cfa94d0ef3.jpg!
Rashdan Hussin
04:32 PM Datanory - SUNTORY Production Ticket(ST) #12063: KYMMSENG - duplicate INV for this
select * from txn_sales_order_header where org_id = 'kymmseng' order by created_date desc
select * from txn_sales_...
Rashdan Hussin
03:35 PM Datanory - GOLDCREST Production Ticket(ST) #12051: Goldcrest- Morning, why user JNL yesterday ady key in the collection but the unpaid columm still showing outstanding? this collection didn't reflect to salesman activity report and autocount
HI arif I have been attached the SP script to further check
As I mentioned the collection has been stucked in the...
Muhammed Azhar Mohamed Maideen
03:29 PM Datanory - SNEKKU Production Ticket(ST) #12071 (Ticket Resolved): Snekku- Hi @Azhar13 please check why user me8 unable check in, thanks
Muhammed Azhar Mohamed Maideen
10:06 AM Datanory - SNEKKU Production Ticket(ST) #12071 (Pending Client Verification): Snekku- Hi @Azhar13 please check why user me8 unable check in, thanks
Muhammed Azhar Mohamed Maideen
10:04 AM Datanory - SNEKKU Production Ticket(ST) #12071 (Support In Progress): Snekku- Hi @Azhar13 please check why user me8 unable check in, thanks
Muhammed Azhar Mohamed Maideen
10:04 AM Datanory - SNEKKU Production Ticket(ST) #12071 (Ticket Resolved): Snekku- Hi @Azhar13 please check why user me8 unable check in, thanks
!WhatsApp%20Image%202024-06-20%20at%2020.07.07_08f5cc8f.jpg!
Muhammed Azhar Mohamed Maideen
03:28 PM Datanory - SNEKKU Production Ticket(ST) #12076 (Pending Client Verification): SNEKKU - both issue is amend invoice amount, due to add on cn in mysoft ya
select * from txn_mobile_collection_header where col_no like '%ccmc000019%'
select * from txn_mobile_collection_deta...
Muhammed Azhar Mohamed Maideen
03:13 PM Datanory - SNEKKU Production Ticket(ST) #12076 (Support In Progress): SNEKKU - both issue is amend invoice amount, due to add on cn in mysoft ya
Muhammed Azhar Mohamed Maideen
03:13 PM Datanory - SNEKKU Production Ticket(ST) #12076 (Ticket Resolved): SNEKKU - both issue is amend invoice amount, due to add on cn in mysoft ya
Muhammed Azhar Mohamed Maideen
03:18 PM Datanory - GOLDCREST Production Ticket(ST) #12053 (Ticket Resolved): GOLDCREST - salesman BRY do van good request by there is nothing shown up in datanory for use to do approval
Rashdan Hussin
03:15 PM Datanory - GOLDCREST Production Ticket(ST) #12053 (Support In Progress): GOLDCREST - salesman BRY do van good request by there is nothing shown up in datanory for use to do approval
Rashdan Hussin
12:49 PM Datanory - GOLDCREST Production Ticket(ST) #12049: Goldfresh - Hi pls check, why is the problem coming back?
!WhatsApp%20Image%202024-06-19%20at%2017.16.03_95190cca.jpg!
As I checked for this particular invoice there is 5 ite...
Muhammed Azhar Mohamed Maideen
12:47 PM Datanory - DAILYFRESH Production Ticket(ST) #12070 (Pending Client Verification): DailyFresh- Hi Technical Team. Kindly check for JHR09,their sales on 12.6, 13.6, 14.6, 15.6 their sales not capture as reported by our account side. I already ask user to upload database.
select * from member where member_cd= 'JHR09'
select * from sync_mobile_token where login_id= 'JHR09'AND create...
Muhammed Azhar Mohamed Maideen
12:43 PM Datanory - DAILYFRESH Production Ticket(ST) #12070 (Support In Progress): DailyFresh- Hi Technical Team. Kindly check for JHR09,their sales on 12.6, 13.6, 14.6, 15.6 their sales not capture as reported by our account side. I already ask user to upload database.
Muhammed Azhar Mohamed Maideen
10:03 AM Datanory - DAILYFRESH Production Ticket(ST) #12070 (Ticket Resolved): DailyFresh- Hi Technical Team. Kindly check for JHR09,their sales on 12.6, 13.6, 14.6, 15.6 their sales not capture as reported by our account side. I already ask user to upload database.
Hi Technical Team. Kindly check for JHR09,their sales on 12.6, 13.6, 14.6, 15.6 their sales not capture as reported b... Muhammed Azhar Mohamed Maideen

20/06/2024

07:05 PM Datanory - GOLDCREST Production Ticket(ST) #12038 (Escalated to Level 3): GOLDCREST - user BRY do van goods request 1 times only, back end shown 3 items
Rashdan Hussin
07:02 PM Datanory - GOLDCREST Production Ticket(ST) #12038 (Support In Progress): GOLDCREST - user BRY do van goods request 1 times only, back end shown 3 items
select * from txn_mobile_van_goods_request_header where van_goods_request_no = 'VQBRY000002-240618'
select b.van_g...
Rashdan Hussin
06:36 PM Datanory - SUNTORY Production Ticket(ST) #12063 (Escalated to Level 3): KYMMSENG - duplicate INV for this
select a.order_no, b.ord_dtl_id, b.created_date, b.updated_date, * from txn_sales_order_header a
inner join txn_sale...
Rashdan Hussin
04:40 PM Datanory - SUNTORY Production Ticket(ST) #12063 (Support In Progress): KYMMSENG - duplicate INV for this
Hi @~ElaineKaw based on checking, we found no duplicate invoice or SO at backend. Now we are checking the reporting p... Rashdan Hussin
04:40 PM Datanory - SUNTORY Production Ticket(ST) #12063 (Ticket Resolved): KYMMSENG - duplicate INV for this
@Cris Neoh MCC Hi, can help me check about this report ?duplicate INV for this
!345d5c1e-5577-4f2f-8b2f-013ae88eea...
Rashdan Hussin
05:54 PM Datanory - GOLDCREST Production Ticket(ST) #11882 (Escalated to Level 3): GOLDCREST - Hi pls check, double inv no in mobile

we were able to replicate the issue in a trial.
User: WWX
Customer Code: 302E009 - EXPRESS ...
Muhammed Azhar Mohamed Maideen
03:43 PM Datanory - DAILYFRESH Production Ticket(ST) #12043: Daily Fresh- Why the sistem sales & handheld sales not same for TAI05?
As we check from our side the calculation based on the mobile is correct. Already had a call with customer we suspect... Muhammed Azhar Mohamed Maideen
02:40 PM Datanory - GOLDCREST Production Ticket(ST) #12053 (Ticket Resolved): GOLDCREST - salesman BRY do van good request by there is nothing shown up in datanory for use to do approval
1. we want generate a new user, new line, new branch, new warehouse, which under code BRY
Muhammed Azhar Mohamed Maideen
11:50 AM Datanory - GOLDCREST Production Ticket(ST) #12051 (Support In Progress): Goldcrest- Morning, why user JNL yesterday ady key in the collection but the unpaid columm still showing outstanding? this collection didn't reflect to salesman activity report and autocount
select * from txn_invoice_history_header where invoice_no= 'INJNL002193-240619'
select * from txn_mobile_collec...
Muhammed Azhar Mohamed Maideen
11:49 AM Datanory - GOLDCREST Production Ticket(ST) #12051 (Ticket Resolved): Goldcrest- Morning, why user JNL yesterday ady key in the collection but the unpaid columm still showing outstanding? this collection didn't reflect to salesman activity report and autocount
!WhatsApp%20Image%202024-06-20%20at%2010.32.34_1f993b60.jpg!
Muhammed Azhar Mohamed Maideen
10:08 AM Datanory - SNEKKU Production Ticket(ST) #11995 (Escalated to Level 3): Snekku - hi @Azhar13 jump collection number again CCMC9000018 / 20 CCME5000008 / 10 CCMN5000036 / 38
https://app.clickup.com/t/86epmd03f Muhammed Azhar Mohamed Maideen

19/06/2024

06:19 PM Datanory - SNEKKU Production Ticket(ST) #12024: Snekku- Hi @Azhar13 5L060 got CN in mysoft, but apps empty, please assist as salesman need issue collection, thanks

exec sp_sync_download_credit_note 1, '', '10000', 'A558B9CE-1663-43A3-98CA-AC26B2683786', 'n'
select * from sy...
Muhammed Azhar Mohamed Maideen
09:57 AM Datanory - SNEKKU Production Ticket(ST) #12024 (Pending Client Verification): Snekku- Hi @Azhar13 5L060 got CN in mysoft, but apps empty, please assist as salesman need issue collection, thanks
!WhatsApp%20Image%202024-06-19%20at%2009.56.53_021754fd.jpg!
Muhammed Azhar Mohamed Maideen
05:17 PM Datanory - SNEKKU Production Ticket(ST) #12042 (Ticket Resolved): Snekku- @Azhar13 mn5 shown this, unable upload
Muhammed Azhar Mohamed Maideen
05:14 PM Datanory - GOLDCREST Production Ticket(ST) #12049: Goldfresh - Hi pls check, why is the problem coming back?
as we check from our side we notice that there are 5 items,
we we have run the SP on this particular invoice INMCJ00...
Muhammed Azhar Mohamed Maideen
05:01 PM Datanory - GOLDCREST Production Ticket(ST) #12049 (Support In Progress): Goldfresh - Hi pls check, why is the problem coming back?
Muhammed Azhar Mohamed Maideen
02:28 PM Datanory - GOLDCREST Production Ticket(ST) #12049 (Ticket Resolved): Goldfresh - Hi pls check, why is the problem coming back?
!WhatsApp%20Image%202024-06-19%20at%2010.20.15_7e71ddeb.jpg!
Muhammed Azhar Mohamed Maideen
11:07 AM Datanory - OROMEO Production Ticket(ST) #11980 (Ticket Resolved): OROMEO - Import Customer Master, Merchandiser
Rashdan Hussin
08:20 AM Datanory - SNEKKU Production Ticket(ST) #11995: Snekku - hi @Azhar13 jump collection number again CCMC9000018 / 20 CCME5000008 / 10 CCMN5000036 / 38
Need to further discuss with Jann as current logic not tally with their expectation.
Current logic for running num...
Muhammad Arif
08:14 AM Datanory - SNEKKU Production Ticket(ST) #12010 (Escalate to 2nd Level Support): Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
Muhammad Arif
08:13 AM Datanory - SNEKKU Production Ticket(ST) #12010: Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
need to further checking on the logic..current finding joining with customer table caused the issue Muhammad Arif

18/06/2024

06:19 PM Datanory - SNEKKU Production Ticket(ST) #12042 (Pending Client Feedback): Snekku- @Azhar13 mn5 shown this, unable upload
As we we check from our side transaction able to upload
request user to do screen recording
Muhammed Azhar Mohamed Maideen
06:18 PM Datanory - SNEKKU Production Ticket(ST) #12042 (Support In Progress): Snekku- @Azhar13 mn5 shown this, unable upload
Muhammed Azhar Mohamed Maideen
02:26 PM Datanory - SNEKKU Production Ticket(ST) #12042: Snekku- @Azhar13 mn5 shown this, unable upload
As I check from our side we are able to upload the transaction. We asked with the client what version they are curre... Muhammed Azhar Mohamed Maideen
02:21 PM Datanory - SNEKKU Production Ticket(ST) #12042 (Ticket Resolved): Snekku- @Azhar13 mn5 shown this, unable upload
!WhatsApp%20Image%202024-06-18%20at%2011.00.30_45363f29.jpg!
!WhatsApp%20Image%202024-06-18%20at%2011.18.20_6b996874...
Muhammed Azhar Mohamed Maideen
06:17 PM Datanory - GOLDCREST Production Ticket(ST) #12040 (Escalated to Level 3): Goldcrest- Hi pls check, inmcj000299-240517 already cancel, but mobile showing
https://app.clickup.com/t/86epkzxqr Muhammed Azhar Mohamed Maideen
06:15 PM Datanory - GOLDCREST Production Ticket(ST) #12040 (Support In Progress): Goldcrest- Hi pls check, inmcj000299-240517 already cancel, but mobile showing
Muhammed Azhar Mohamed Maideen
02:11 PM Datanory - GOLDCREST Production Ticket(ST) #12040 (Ticket Resolved): Goldcrest- Hi pls check, inmcj000299-240517 already cancel, but mobile showing
!WhatsApp%20Image%202024-06-18%20at%2013.48.47_a34c59f8.jpg!
!WhatsApp%20Image%202024-06-18%20at%2013.49.30_5f3ff2cd...
Muhammed Azhar Mohamed Maideen
04:39 PM Datanory - SNEKKU Production Ticket(ST) #12041 (Monitoring): Snekku- hi @Azhar13 ms7 inform again unable check in
Muhammed Azhar Mohamed Maideen
04:38 PM Datanory - SNEKKU Production Ticket(ST) #12041 (Support In Progress): Snekku- hi @Azhar13 ms7 inform again unable check in
Muhammed Azhar Mohamed Maideen
02:16 PM Datanory - SNEKKU Production Ticket(ST) #12041 (Ticket Resolved): Snekku- hi @Azhar13 ms7 inform again unable check in
!WhatsApp%20Image%202024-06-18%20at%2014.11.32_96870deb.jpg!
!WhatsApp%20Image%202024-06-18%20at%2014.13.23_4e24321a...
Muhammed Azhar Mohamed Maideen
03:23 PM Datanory - GOLDCREST Production Ticket(ST) #12038: GOLDCREST - user BRY do van goods request 1 times only, back end shown 3 items
exec sp_executesql N' exec web_spTxnMobileVanGoodsRequestApprovalMasterDataRetriveList @member_id,@org_id,@hdr_id, @t... Muhammed Azhar Mohamed Maideen
11:54 AM Datanory - GOLDCREST Production Ticket(ST) #12038 (Ticket Resolved): GOLDCREST - user BRY do van goods request 1 times only, back end shown 3 items
!WhatsApp%20Image%202024-06-18%20at%2010.22.15_43576f1b.jpg!
Muhammed Azhar Mohamed Maideen
02:39 PM Datanory - DAILYFRESH Production Ticket(ST) #12043 (Ticket Resolved): Daily Fresh- Why the sistem sales & handheld sales not same for TAI05?
!WhatsApp%20Image%202024-06-18%20at%2011.28.49_08b4f366.jpg!
https://crenergy.sharepoint.com/:f:/g/EqZ5FI1_0rNOu...
Muhammed Azhar Mohamed Maideen
11:26 AM Datanory - GOLDCREST Production Ticket(ST) #11954 (Ticket Resolved): GOLDCREST - mobile didn't show this inwwx000798-230412
Rashdan Hussin
09:28 AM Datanory - DAILYFRESH Production Ticket(ST) #11839: DailyFresh- D,putra & warisan infak dlm hh ada 2 buang 1 ok
ClickUp Status: expected to deploy 21 june 2024 Muhammed Azhar Mohamed Maideen
09:22 AM Datanory - DAILYFRESH Production Ticket(ST) #12007: Daily Fresh- Hi technical team. SEL07 cancel this invoice. I already said that cancel from handheld no need to stock in back cause is auto will stock in back unless if cancel using website. But user said, the bread not stock in.
Click Up Status: In Progress Muhammed Azhar Mohamed Maideen
09:21 AM Datanory - GOLDCREST Production Ticket(ST) #12016: Goldcrest- Hi pls check, this is MCJ route planning but WWX showing in MCJ route plan
ClickUp Status: in trail Muhammed Azhar Mohamed Maideen
09:20 AM Datanory - GOLDCREST Production Ticket(ST) #12008: GOLDCREST - Hi Azhar pls check for me, why different
ClickUp Status: In Progress Muhammed Azhar Mohamed Maideen

16/06/2024

12:45 AM Datanory - OROMEO Production Ticket(ST) #12033 (Support In Progress): OROMEO - Same issue again
[10:05, 16/06/2024] Rashdan Hussin: Hi @~Carmen Lui may i know this error come from which upload? Is it upload intern... Rashdan Hussin
12:44 AM Datanory - OROMEO Production Ticket(ST) #12033 (Ticket Resolved): OROMEO - Same issue again
120001
Same issue again
!58d29cd9-634d-4398-8795-9c09d17cc4e5.jpg!
Rashdan Hussin

15/06/2024

11:10 PM Datanory - SUNTORY Production Ticket(ST) #11796: KYMMSENG - issue in mobile Good Return where once we edit the line item, the warehouse will become Null
- Clickup status: Trial Rashdan Hussin
11:10 PM Datanory - GOLDCREST Production Ticket(ST) #11781: Goldcrest- hi, this 2 acc still got showing at salesman mobile
- Clickup status: Test Rashdan Hussin
11:09 PM Datanory - SNEKKU Production Ticket(ST) #11762: SNEKKU - why last visit shown 20/05/24 for 10T09, user MC5?
- Clickup status: Test Rashdan Hussin
10:56 PM Datanory - SUNTORY Production Ticket(ST) #11918 (Ticket Resolved): KYMMSENG - face to same issue, missing disc amount
Rashdan Hussin
10:55 PM Datanory - SUNTORY Production Ticket(ST) #11918 (Pending Client Verification): KYMMSENG - face to same issue, missing disc amount
Rashdan Hussin
10:51 PM Datanory - SUNTORY Production Ticket(ST) #11971 (Ticket Resolved): KYMMSENG - Bec 14+1 Promotion no same with bulletin
Rashdan Hussin
10:51 PM Datanory - SUNTORY Production Ticket(ST) #11971 (Pending Client Verification): KYMMSENG - Bec 14+1 Promotion no same with bulletin
Rashdan Hussin
10:49 PM Datanory - SUNTORY Production Ticket(ST) #11974 (Ticket Resolved): KYMMSENG - In tap don't have buy 1 ctn - 5% offer
Rashdan Hussin
10:48 PM Datanory - SUNTORY Production Ticket(ST) #11974 (Pending Client Verification): KYMMSENG - In tap don't have buy 1 ctn - 5% offer
Rashdan Hussin
10:45 PM Datanory - SUNTORY Production Ticket(ST) #11911 (Ticket Resolved): KYMMSENG - there is no sales files from KS as well as DMS
Rashdan Hussin
10:45 PM Datanory - SUNTORY Production Ticket(ST) #11911 (Pending Client Verification): KYMMSENG - there is no sales files from KS as well as DMS
Rashdan Hussin
10:40 PM Datanory - SUNTORY Production Ticket(ST) #11973 (Ticket Resolved): KYMMSENG - cannot create customer
Rashdan Hussin
10:40 PM Datanory - SUNTORY Production Ticket(ST) #11973 (Pending Client Verification): KYMMSENG - cannot create customer
Rashdan Hussin
10:36 PM Datanory - SUNTORY Production Ticket(ST) #11910 (Ticket Resolved): KYMMSENG - keep on receiving multiple emails
Rashdan Hussin
10:35 PM Datanory - SUNTORY Production Ticket(ST) #11910 (Pending Client Verification): KYMMSENG - keep on receiving multiple emails
Rashdan Hussin
08:55 PM Datanory - OROMEO Production Ticket(ST) #11980 (Pending Client Verification): OROMEO - Import Customer Master, Merchandiser
Rashdan Hussin
08:31 PM Datanory - OROMEO Production Ticket(ST) #11980 (Support In Progress): OROMEO - Import Customer Master, Merchandiser
Rashdan Hussin
04:37 PM Datanory - SNEKKU Production Ticket(ST) #11921 (Ticket Resolved): Snekku- hi @Azhar13 datanory got discount, but in mysoft not, please assist, thanks
Muhammad Arif
04:36 PM Datanory - SUNTORY Production Ticket(ST) #11990 (Ticket Resolved): Suntory - Hi Team, user mentioned this sales order (SOSR03000198-240606) promotion is missing. Salesman got select promotion in tablet but when uploaded to web the promotion is missing.
Muhammad Arif
04:25 PM Datanory - SUNTORY Production Ticket(ST) #11994 (Pending Client Feedback): HI Support team, please log this issue as Kymm Seng user report found decimal point on Inventory module
Muhammad Arif
04:24 PM Datanory - SUNTORY Production Ticket(ST) #12002 (Ticket Resolved): Hi team, user mentioned that when salesman upload sales order from tablet, there are 8 items.
Muhammad Arif
04:20 PM Datanory - SNEKKU Production Ticket(ST) #12006 (Pending Client Feedback): Snekku- hi @Azhar13 user ms7 check in out qty tally, but still shown pending transaction
Hi @~Leewei , kindly help to check with the activity / steps during visit outlet for 10J82-PASARAYA TITAH (KULAI) SD... Muhammad Arif
03:28 PM Datanory - SNEKKU Production Ticket(ST) #12010 (Support In Progress): Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
Muhammad Arif
03:28 PM Datanory - GOLDCREST Production Ticket(ST) #12032 (Pending Client Feedback): Hi, this acc got outstanding again
Hi @~Goldcrest Hotline, may we know when the screenshot taken?
And help to request user to upload database.
A...
Muhammad Arif
03:24 PM Datanory - GOLDCREST Production Ticket(ST) #12032 (Support In Progress): Hi, this acc got outstanding again
Muhammad Arif
03:11 PM Datanory - GOLDCREST Production Ticket(ST) #12032 (Ticket Resolved): Hi, this acc got outstanding again
!1.jpg!
Muhammad Arif
03:08 PM Datanory - SNEKKU Production Ticket(ST) #11995 (Support In Progress): Snekku - hi @Azhar13 jump collection number again CCMC9000018 / 20 CCME5000008 / 10 CCMN5000036 / 38
pending discussion with Jann
Muhammad Arif
11:13 AM Datanory - DAILYFRESH Production Ticket(ST) #12015 (Pending Client Feedback): DAILYFRESH - This is the report I pulled as of 12/6/24. first report at 9am, second report at 2pm. Can I know why the same report is just different time but different figure??
Hi @~NanaAzira , could you please check if you have a soft copy of both figures?it may help my investigation Muhammad Arif
11:13 AM Datanory - DAILYFRESH Production Ticket(ST) #12015 (Support In Progress): DAILYFRESH - This is the report I pulled as of 12/6/24. first report at 9am, second report at 2pm. Can I know why the same report is just different time but different figure??
Muhammad Arif
10:54 AM Datanory - GOLDCREST Production Ticket(ST) #12031 (Pending Client Verification): GOLDCREST - Hi pls check, Salesman issue goods return, wh is CN added instead of deducted? And Sales activity report is showing is collection?
Muhammad Arif
10:53 AM Datanory - GOLDCREST Production Ticket(ST) #12031 (Support In Progress): GOLDCREST - Hi pls check, Salesman issue goods return, wh is CN added instead of deducted? And Sales activity report is showing is collection?
Muhammad Arif
09:48 AM Datanory - DAILYFRESH Production Ticket(ST) #11927 (Ticket Resolved): Daily fresh- Hi Technical Team. For PNG05 problem for uploading on 1.6.2024. Today my account site said no invoice uploading that day but user said already okay. Please assist.
Good Morning @~NanaAzira, upon checking, we find out there is no transaction created on 1.6.2024. Based on user's mob... Muhammad Arif
09:42 AM Datanory - GOLDCREST Production Ticket(ST) #12023 (Pending Client Verification): Goldcrest- hi, can help to check why user BRY want request stock the warehouse got JNL & JNM only? don't have BRY
Muhammad Arif
09:41 AM Datanory - GOLDCREST Production Ticket(ST) #12023 (Support In Progress): Goldcrest- hi, can help to check why user BRY want request stock the warehouse got JNL & JNM only? don't have BRY
Daphne: which mean that once user BRY generate new customer, then only BRY warehouse will appear automatically? Muhammad Arif

14/06/2024

06:38 PM Datanory - GOLDCREST Production Ticket(ST) #12031: GOLDCREST - Hi pls check, Salesman issue goods return, wh is CN added instead of deducted? And Sales activity report is showing is collection?
Hi arif This ticket is new which was created today
could not check and investigate due to shortage of time
Ends...
Muhammed Azhar Mohamed Maideen
06:37 PM Datanory - GOLDCREST Production Ticket(ST) #12031 (Ticket Resolved): GOLDCREST - Hi pls check, Salesman issue goods return, wh is CN added instead of deducted? And Sales activity report is showing is collection?
!WhatsApp%20Image%202024-06-14%20at%2016.47.24_caf2e21e.jpg!
!WhatsApp%20Image%202024-06-14%20at%2016.47.24_6f17e149...
Muhammed Azhar Mohamed Maideen
06:35 PM Datanory - DAILYFRESH Production Ticket(ST) #12015: DAILYFRESH - This is the report I pulled as of 12/6/24. first report at 9am, second report at 2pm. Can I know why the same report is just different time but different figure??
hi arif
this report sales quantity by item report
User found that there is discrepancy value between 9 am and 2...
Muhammed Azhar Mohamed Maideen
06:02 PM Datanory - GOLDCREST Production Ticket(ST) #11940: Hi pls check, why stock 250ml Boboi boy lychee negative?
Hi arif this ticket has to simulate as well,
-- this ticket need to inform customer that it take time to identify t...
Muhammed Azhar Mohamed Maideen
06:00 PM Datanory - GOLDCREST Production Ticket(ST) #12023: Goldcrest- hi, can help to check why user BRY want request stock the warehouse got JNL & JNM only? don't have BRY
Hi arif for this ticket just left to pending verification
the enquiry is about customer create new warehouse but...
Muhammed Azhar Mohamed Maideen
04:02 PM Datanory - GOLDCREST Production Ticket(ST) #12023 (Pending Client Verification): Goldcrest- hi, can help to check why user BRY want request stock the warehouse got JNL & JNM only? don't have BRY
Muhammed Azhar Mohamed Maideen
04:00 PM Datanory - GOLDCREST Production Ticket(ST) #12023 (Support In Progress): Goldcrest- hi, can help to check why user BRY want request stock the warehouse got JNL & JNM only? don't have BRY
Muhammed Azhar Mohamed Maideen
04:00 PM Datanory - GOLDCREST Production Ticket(ST) #12023 (Ticket Resolved): Goldcrest- hi, can help to check why user BRY want request stock the warehouse got JNL & JNM only? don't have BRY
!WhatsApp%20Image%202024-06-14%20at%2011.27.36_cdf0937c.jpg!
!WhatsApp%20Image%202024-06-14%20at%2011.28.49_e537a30f...
Muhammed Azhar Mohamed Maideen
05:55 PM Datanory - SNEKKU Production Ticket(ST) #12006 (Support In Progress): Snekku- hi @Azhar13 user ms7 check in out qty tally, but still shown pending transaction
hi Arif
This is bit urgent As I checked in the mobile database I checked under transaction column I notice that ...
Muhammed Azhar Mohamed Maideen
05:53 PM Datanory - SNEKKU Production Ticket(ST) #12010: Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
Exec sp_sync_download_invoice_detail '1','','10000','1F71FD63-5C28-41F5-B9A5-4EC485535FCF','N'
I able to capture th...
Muhammed Azhar Mohamed Maideen
05:49 PM Datanory - SNEKKU Production Ticket(ST) #12010: Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
Hi arif This one has 2 issue
1) login as admin and on behalf MN5 and check the invoice history and they found ou...
Muhammed Azhar Mohamed Maideen
05:41 PM Datanory - GOLDCREST Production Ticket(ST) #11901: GOLDCREST - MCJ 30/05/24 closing stocks different for 31/05/25 opening
hi Arif,
As I checked in the click up status this issue cannot be replicate
Therefore this issue have to perform...
Muhammed Azhar Mohamed Maideen
05:37 PM Datanory - SNEKKU Production Ticket(ST) #12024 (Pending Client Feedback): Snekku- Hi @Azhar13 5L060 got CN in mysoft, but apps empty, please assist as salesman need issue collection, thanks
Muhammed Azhar Mohamed Maideen
05:37 PM Datanory - SNEKKU Production Ticket(ST) #12024 (Support In Progress): Snekku- Hi @Azhar13 5L060 got CN in mysoft, but apps empty, please assist as salesman need issue collection, thanks
Muhammed Azhar Mohamed Maideen
05:21 PM Datanory - SNEKKU Production Ticket(ST) #12024: Snekku- Hi @Azhar13 5L060 got CN in mysoft, but apps empty, please assist as salesman need issue collection, thanks
select * from customer where customer_code= '5L060'
select * from customer_to_user_relation where customer_id='F8052...
Muhammed Azhar Mohamed Maideen
05:18 PM Datanory - SNEKKU Production Ticket(ST) #12024: Snekku- Hi @Azhar13 5L060 got CN in mysoft, but apps empty, please assist as salesman need issue collection, thanks
select * from customer where customer_code= '5L060'
select * from customer_to_user_relation where customer_id='F8052...
Muhammed Azhar Mohamed Maideen
04:04 PM Datanory - SNEKKU Production Ticket(ST) #12024 (Ticket Resolved): Snekku- Hi @Azhar13 5L060 got CN in mysoft, but apps empty, please assist as salesman need issue collection, thanks
!WhatsApp%20Image%202024-06-14%20at%2015.28.09_87e42170.jpg!
Muhammed Azhar Mohamed Maideen
03:38 PM Datanory - GOLDCREST Production Ticket(ST) #12016: Goldcrest- Hi pls check, this is MCJ route planning but WWX showing in MCJ route plan
https://datanory.com.my/DMS_EcoSystem/MstRouteSummary/MstRouteSummary?MemberId=2c9e40b5f5904775b71192b8fd8b71ad&Mode=... Muhammed Azhar Mohamed Maideen
03:38 PM Datanory - GOLDCREST Production Ticket(ST) #12016 (Escalated to Level 3): Goldcrest- Hi pls check, this is MCJ route planning but WWX showing in MCJ route plan
This issue similar with
http://124.217.245.100:90/redmine/issues/12008
https://app.clickup.com/t/86epjz665
Muhammed Azhar Mohamed Maideen
03:36 PM Datanory - GOLDCREST Production Ticket(ST) #12016 (Support In Progress): Goldcrest- Hi pls check, this is MCJ route planning but WWX showing in MCJ route plan
Muhammed Azhar Mohamed Maideen
02:21 PM Datanory - GOLDCREST Production Ticket(ST) #12014 (Ticket Resolved): Goldcrest- hi, can help to check why salesman ady key in collection but the unpaid columm still showing outstanding amount?
Muhammed Azhar Mohamed Maideen
12:42 PM Datanory - GOLDCREST Production Ticket(ST) #12014: Goldcrest- hi, can help to check why salesman ady key in collection but the unpaid columm still showing outstanding amount?
select * from txn_invoice_history_header where invoice_no LIKE '%INJNL002102%'
select * from di_mobile_txn_collectio...
Muhammed Azhar Mohamed Maideen
12:39 PM Datanory - GOLDCREST Production Ticket(ST) #12014 (Pending Client Verification): Goldcrest- hi, can help to check why salesman ady key in collection but the unpaid columm still showing outstanding amount?
Muhammed Azhar Mohamed Maideen
12:37 PM Datanory - GOLDCREST Production Ticket(ST) #12014 (Support In Progress): Goldcrest- hi, can help to check why salesman ady key in collection but the unpaid columm still showing outstanding amount?
Muhammed Azhar Mohamed Maideen
12:45 PM Datanory - SUNTORY Production Ticket(ST) #11958 (Ticket Resolved): Kymmseng- Hi Team, need help import these customer into DMS for Kymm Seng as user encounter issue with Customer Import module (reported yesterday)
Rashdan Hussin
12:44 PM Datanory - OROMEO Production Ticket(ST) #11969 (Ticket Resolved): OROMEO - Transaction error for user 120001
Rashdan Hussin
12:43 PM Datanory - OROMEO Production Ticket(ST) #11922 (Ticket Resolved): Oromeo- This user still have issue not able upload transaction
Rashdan Hussin

13/06/2024

05:56 PM Datanory - SNEKKU Production Ticket(ST) #12010: Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
Already asked Shu ern on this the root cause
Muhammed Azhar Mohamed Maideen
05:45 PM Datanory - SNEKKU Production Ticket(ST) #12010: Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
!WhatsApp%20Image%202024-06-13%20at%2017.46.14_bed43d7b.jpg!
select * from txn_invoice_history_header where invoic...
Muhammed Azhar Mohamed Maideen
09:12 AM Datanory - SNEKKU Production Ticket(ST) #12010 (Ticket Resolved): Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
Muhammed Azhar Mohamed Maideen
05:54 PM Datanory - GOLDCREST Production Ticket(ST) #11956 (Pending Client Verification): GOLDCREST - collection 301U/012 didn't reflect to autocount
Muhammed Azhar Mohamed Maideen
10:04 AM Datanory - GOLDCREST Production Ticket(ST) #11956: GOLDCREST - collection 301U/012 didn't reflect to autocount
select * into DMS_Ecosystem_Backup_Table.dbo._txn_mobile_collection_header_13062024_
from DMS_EcoSystem.dbo.txn_mo...
Muhammed Azhar Mohamed Maideen
05:06 PM Datanory - GOLDCREST Production Ticket(ST) #12016 (Ticket Resolved): Goldcrest- Hi pls check, this is MCJ route planning but WWX showing in MCJ route plan
MCJ user is 28
!WhatsApp%20Image%202024-06-13%20at%2015.27.28_8afb0771.jpg!
!WhatsApp%20Image%202024-06-13%20at%201...
Muhammed Azhar Mohamed Maideen
04:24 PM Datanory - GOLDCREST Production Ticket(ST) #12014: Goldcrest- hi, can help to check why salesman ady key in collection but the unpaid columm still showing outstanding amount?
select * from txn_invoice_history_header where invoice_no LIKE '%INJNL002102%'
select * from txn_mobile_collection_i...
Muhammed Azhar Mohamed Maideen
12:58 PM Datanory - GOLDCREST Production Ticket(ST) #12014 (Ticket Resolved): Goldcrest- hi, can help to check why salesman ady key in collection but the unpaid columm still showing outstanding amount?
!WhatsApp%20Image%202024-06-13%20at%2009.54.29_ca2344e6.jpg!
Muhammed Azhar Mohamed Maideen
02:53 PM Datanory - DAILYFRESH Production Ticket(ST) #12015 (Ticket Resolved): DAILYFRESH - This is the report I pulled as of 12/6/24. first report at 9am, second report at 2pm. Can I know why the same report is just different time but different figure??
!WhatsApp%20Image%202024-06-13%20at%2014.43.55_b5c868a1.jpg!
!WhatsApp%20Image%202024-06-13%20at%2014.43.57_b0785ea7...
Muhammed Azhar Mohamed Maideen
02:37 PM Datanory - SNEKKU Production Ticket(ST) #12006: Snekku- hi @Azhar13 user ms7 check in out qty tally, but still shown pending transaction
As we checked from our side there are some transaction is still in pending state
As I have conversation with @le...
Muhammed Azhar Mohamed Maideen
11:43 AM Datanory - GOLDCREST Production Ticket(ST) #12008 (Escalated to Level 3): GOLDCREST - Hi Azhar pls check for me, why different
https://app.clickup.com/t/86epjz665 Muhammed Azhar Mohamed Maideen
10:07 AM Datanory - GOLDCREST Production Ticket(ST) #12008 (Support In Progress): GOLDCREST - Hi Azhar pls check for me, why different
exec sp_executesql N' select route_summary_id,
c.customer_id as CustomerID,
c.customer_code as CustomerCode ,
c....
Rashdan Hussin
11:07 AM Datanory - DAILYFRESH Production Ticket(ST) #12007: Daily Fresh- Hi technical team. SEL07 cancel this invoice. I already said that cancel from handheld no need to stock in back cause is auto will stock in back unless if cancel using website. But user said, the bread not stock in.
https://app.clickup.com/t/86epjz02c Muhammed Azhar Mohamed Maideen
10:47 AM Datanory - GOLDCREST Production Ticket(ST) #11954 (Pending Client Verification): GOLDCREST - mobile didn't show this inwwx000798-230412
Rashdan Hussin

12/06/2024

06:25 PM Datanory - GOLDCREST Production Ticket(ST) #12008 (Ticket Resolved): GOLDCREST - Hi Azhar pls check for me, why different
!WhatsApp%20Image%202024-06-12%20at%2015.18.53_af924f32.jpg!
!WhatsApp%20Image%202024-06-12%20at%2015.18.39_4c22463b...
Muhammed Azhar Mohamed Maideen
05:32 PM Datanory - DAILYFRESH Production Ticket(ST) #12007 (Escalated to Level 3): Daily Fresh- Hi technical team. SEL07 cancel this invoice. I already said that cancel from handheld no need to stock in back cause is auto will stock in back unless if cancel using website. But user said, the bread not stock in.
Muhammed Azhar Mohamed Maideen
05:23 PM Datanory - DAILYFRESH Production Ticket(ST) #12007 (Support In Progress): Daily Fresh- Hi technical team. SEL07 cancel this invoice. I already said that cancel from handheld no need to stock in back cause is auto will stock in back unless if cancel using website. But user said, the bread not stock in.
Muhammed Azhar Mohamed Maideen
04:10 PM Datanory - DAILYFRESH Production Ticket(ST) #12007 (Ticket Resolved): Daily Fresh- Hi technical team. SEL07 cancel this invoice. I already said that cancel from handheld no need to stock in back cause is auto will stock in back unless if cancel using website. But user said, the bread not stock in.
!WhatsApp%20Image%202024-06-12%20at%2011.12.57_cf04cdaf.jpg!
Muhammed Azhar Mohamed Maideen
05:16 PM Datanory - NIBOU Production Ticket(ST) #11998 (Ticket Resolved): Nibou- hi afternoon. i found problem when upload photo taking.
Muhammed Azhar Mohamed Maideen
11:06 AM Datanory - NIBOU Production Ticket(ST) #11998 (Pending Client Verification): Nibou- hi afternoon. i found problem when upload photo taking.
Muhammed Azhar Mohamed Maideen
11:05 AM Datanory - NIBOU Production Ticket(ST) #11998 (Support In Progress): Nibou- hi afternoon. i found problem when upload photo taking.
Muhammed Azhar Mohamed Maideen
04:11 PM Datanory - SUNTORY Production Ticket(ST) #12002 (Pending Client Feedback): Hi team, user mentioned that when salesman upload sales order from tablet, there are 8 items.
Muhammad Arif
04:11 PM Datanory - SUNTORY Production Ticket(ST) #12002 (Support In Progress): Hi team, user mentioned that when salesman upload sales order from tablet, there are 8 items.
Hi Joe, kindly help to check with user the step for this one Muhammad Arif
09:07 AM Datanory - SUNTORY Production Ticket(ST) #12002 (Ticket Resolved): Hi team, user mentioned that when salesman upload sales order from tablet, there are 8 items.
!1.jpg!
before upload
!2.jpg!
!3.jpg!
After upload
[7:04 pm, 11/06/2024] Mcc Joe: Hi team, user mentioned th...
Muhammad Arif
04:10 PM Datanory - SUNTORY Production Ticket(ST) #11990 (Pending Client Verification): Suntory - Hi Team, user mentioned this sales order (SOSR03000198-240606) promotion is missing. Salesman got select promotion in tablet but when uploaded to web the promotion is missing.
Muhammad Arif
04:09 PM Datanory - SUNTORY Production Ticket(ST) #11990 (Support In Progress): Suntory - Hi Team, user mentioned this sales order (SOSR03000198-240606) promotion is missing. Salesman got select promotion in tablet but when uploaded to web the promotion is missing.
Muhammad Arif
04:04 PM Datanory - SNEKKU Production Ticket(ST) #11992 (Ticket Resolved): sNEKKU- hi @Azhar13 why SOMS6000631-240610 unable approve?
Muhammed Azhar Mohamed Maideen
03:34 PM Datanory - SNEKKU Production Ticket(ST) #12006 (Ticket Resolved): Snekku- hi @Azhar13 user ms7 check in out qty tally, but still shown pending transaction
Muhammed Azhar Mohamed Maideen
01:48 PM Datanory - NIBOU Production Ticket(ST) #11985 (Escalate to 2nd Level Support): NIBOU - Stock count history report keep on loading and no details show out
Muhammed Azhar Mohamed Maideen
01:47 PM Datanory - NIBOU Production Ticket(ST) #11985 (Support In Progress): NIBOU - Stock count history report keep on loading and no details show out
hi arif as we check from our side the report is not displays due to performance issue. as we check from our side, the... Muhammed Azhar Mohamed Maideen
09:03 AM Datanory - SUNTORY Production Ticket(ST) #11994 (Support In Progress): HI Support team, please log this issue as Kymm Seng user report found decimal point on Inventory module
Muhammad Arif

11/06/2024

06:42 PM Datanory - GOLDCREST Production Ticket(ST) #11956 (Pending Client Feedback): GOLDCREST - collection 301U/012 didn't reflect to autocount
Muhammed Azhar Mohamed Maideen
06:39 PM Datanory - NIBOU Production Ticket(ST) #11998: Nibou- hi afternoon. i found problem when upload photo taking.
.0 and .2 having this issue
as we check in the sync mobile token user using this 3.2.22.1
as arif simulate th...
Muhammed Azhar Mohamed Maideen
05:35 PM Datanory - NIBOU Production Ticket(ST) #11998 (Ticket Resolved): Nibou- hi afternoon. i found problem when upload photo taking.
!WhatsApp%20Image%202024-06-11%20at%2017.14.11_cbf6572e.jpg!
please help me.
Muhammed Azhar Mohamed Maideen
06:30 PM Datanory - SUNTORY Production Ticket(ST) #11990: Suntory - Hi Team, user mentioned this sales order (SOSR03000198-240606) promotion is missing. Salesman got select promotion in tablet but when uploaded to web the promotion is missing.
--in di_table got promotion_ id
select * from di_mobile_txn_sales_orders where sales_orders_id= 'f2892860-81bb-45...
Muhammed Azhar Mohamed Maideen
06:29 PM Datanory - SUNTORY Production Ticket(ST) #11990: Suntory - Hi Team, user mentioned this sales order (SOSR03000198-240606) promotion is missing. Salesman got select promotion in tablet but when uploaded to web the promotion is missing.
hi @~Cris Neoh , Based on our checking from our side, we notice that all the setup for this promotion related tot t... Muhammed Azhar Mohamed Maideen
10:37 AM Datanory - SUNTORY Production Ticket(ST) #11990: Suntory - Hi Team, user mentioned this sales order (SOSR03000198-240606) promotion is missing. Salesman got select promotion in tablet but when uploaded to web the promotion is missing.
Waiting for user upload database Muhammed Azhar Mohamed Maideen
02:46 PM Datanory - SNEKKU Production Ticket(ST) #11995 (Ticket Resolved): Snekku - hi @Azhar13 jump collection number again CCMC9000018 / 20 CCME5000008 / 10 CCMN5000036 / 38
Muhammed Azhar Mohamed Maideen
02:34 PM Datanory - SUNTORY Production Ticket(ST) #11994 (Pending Client Feedback): HI Support team, please log this issue as Kymm Seng user report found decimal point on Inventory module
!a5eac8cc-06c3-4a66-912b-87730562a524.jpg!
Muhammad Arif
02:23 PM Datanory - OROMEO Production Ticket(ST) #11894 (Ticket Resolved): OROMEO - New version?
Muhammed Azhar Mohamed Maideen
02:22 PM Datanory - SNEKKU Production Ticket(ST) #11886 (Ticket Resolved): Snekku - Hi @Azhar13 Why unable check in out?
Muhammed Azhar Mohamed Maideen
02:20 PM Datanory - SNEKKU Production Ticket(ST) #11992 (Pending Client Verification): sNEKKU- hi @Azhar13 why SOMS6000631-240610 unable approve?
Muhammed Azhar Mohamed Maideen
02:18 PM Datanory - SNEKKU Production Ticket(ST) #11992 (Support In Progress): sNEKKU- hi @Azhar13 why SOMS6000631-240610 unable approve?
!WhatsApp%20Image%202024-06-11%20at%2012.19.42_2e1bfc6f.jpg!
Muhammed Azhar Mohamed Maideen
10:37 AM Datanory - SNEKKU Production Ticket(ST) #11992 (Ticket Resolved): sNEKKU- hi @Azhar13 why SOMS6000631-240610 unable approve?
Muhammed Azhar Mohamed Maideen
02:18 PM Datanory - SNEKKU Production Ticket(ST) #11685 (Pending Client Verification): SNEKKU - Hi @Azhar13 Unable upload photo, please assist
Muhammed Azhar Mohamed Maideen
09:09 AM Datanory - SNEKKU Production Ticket(ST) #11957 (Ticket Resolved): Snekku- hi @~Jann Yap, DN still not in apps ya
Muhammed Azhar Mohamed Maideen

10/06/2024

06:51 PM Datanory - SUNTORY Production Ticket(ST) #11973: KYMMSENG - cannot create customer
For create new customer issue, joe already test in production and got no issue anymore. He will verify with elaine re... Rashdan Hussin
06:49 PM Datanory - SUNTORY Production Ticket(ST) #11963 (Ticket Resolved): KYMMSENG - today header and detail amount no tally
[18:46, 10/06/2024] Rashdan Hussin: Hi team, boon already turned off the rounding at organization setup for kymmseng
...
Rashdan Hussin
06:20 PM Datanory - SNEKKU Production Ticket(ST) #11957 (Support In Progress): Snekku- hi @~Jann Yap, DN still not in apps ya
Muhammed Azhar Mohamed Maideen
06:19 PM Datanory - GOLDCREST Production Ticket(ST) #11882 (Monitoring): GOLDCREST - Hi pls check, double inv no in mobile
Muhammed Azhar Mohamed Maideen
06:18 PM Datanory - GOLDCREST Production Ticket(ST) #11882 (Support In Progress): GOLDCREST - Hi pls check, double inv no in mobile
Muhammed Azhar Mohamed Maideen
06:15 PM Datanory - SNEKKU Production Ticket(ST) #11921: Snekku- hi @Azhar13 datanory got discount, but in mysoft not, please assist, thanks
- Shanyou and jann said will try to finish and deploy by tomorrow, tuesday Rashdan Hussin
06:08 PM Datanory - SNEKKU Production Ticket(ST) #11880 (Ticket Resolved): SNEKKU - this collection will cancel in mysoft ya, due to cheque got issue, please assist
Shuern:
@Arif Ibrahim This issue is caused by the patched status is in lower case 'cancelled' while the valid status...
Rashdan Hussin
06:07 PM Datanory - SNEKKU Production Ticket(ST) #11880 (Pending Client Verification): SNEKKU - this collection will cancel in mysoft ya, due to cheque got issue, please assist
Rashdan Hussin
06:01 PM Datanory - SUNTORY Production Ticket(ST) #11990 (Ticket Resolved): Suntory - Hi Team, user mentioned this sales order (SOSR03000198-240606) promotion is missing. Salesman got select promotion in tablet but when uploaded to web the promotion is missing.
Muhammed Azhar Mohamed Maideen
03:37 PM Datanory - NIBOU Production Ticket(ST) #11985 (Ticket Resolved): NIBOU - Stock count history report keep on loading and no details show out
Can help to check for Nibou production Stock count history report keep on loading and no details show out.
Login det...
Rashdan Hussin
03:32 PM Datanory - SNEKKU Production Ticket(ST) #11912 (Ticket Resolved): Snekku- Hi morning, kindly check as customer code 3H can not issue SO under create Doc or normal process, pls help to check . user MS1
Muhammed Azhar Mohamed Maideen
03:29 PM Datanory - SNEKKU Production Ticket(ST) #11712 (Ticket Resolved): hi @Azhar13 again, already deduct previously, but still shown in collection
Muhammed Azhar Mohamed Maideen
03:28 PM Datanory - SNEKKU Production Ticket(ST) #11712 (Pending Client Verification): hi @Azhar13 again, already deduct previously, but still shown in collection
Muhammed Azhar Mohamed Maideen
03:13 PM Datanory - SUNTORY Production Ticket(ST) #11970 (Ticket Resolved): KYMMSENG - No promotion list
Rashdan Hussin
03:01 PM Datanory - SUNTORY Production Ticket(ST) #11975 (Ticket Resolved): 30165936 this customer no have product list
Rashdan Hussin
02:51 PM Datanory - SUNTORY Production Ticket(ST) #11972 (Ticket Resolved): KYMMSENG - customer is created manually in web but today it is missing
Rashdan Hussin
11:20 AM Datanory - OROMEO Production Ticket(ST) #11980 (Ticket Resolved): OROMEO - Import Customer Master, Merchandiser
Hi Rashdan,
Please refer to the attached file & Seek for your assistance to import into Datanory.
1. Revis...
Rashdan Hussin
10:04 AM Datanory - SNEKKU Production Ticket(ST) #11977 (Escalated to Level 3): Snekku- Display collection amount ( exclude the Credit Note amount)
https://app.clickup.com/t/86epheb7t Muhammed Azhar Mohamed Maideen
10:03 AM Datanory - SNEKKU Production Ticket(ST) #11977 (Support In Progress): Snekku- Display collection amount ( exclude the Credit Note amount)
Hi @~Leewei , Total amount displayed in collection module is referring to the total collection amount. the total col... Muhammed Azhar Mohamed Maideen
10:02 AM Datanory - SNEKKU Production Ticket(ST) #11977 (Ticket Resolved): Snekku- Display collection amount ( exclude the Credit Note amount)
Muhammed Azhar Mohamed Maideen
09:41 AM Datanory - GOLDCREST Production Ticket(ST) #11940: Hi pls check, why stock 250ml Boboi boy lychee negative?
As I checked today there is negative value in that particular product Muhammed Azhar Mohamed Maideen
 

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