Activity
From 29/05/2024 to 27/06/2024
27/06/2024
- 06:48 PM Datanory - GOLDCREST Production Ticket(ST) #12108 (Support In Progress): GOLDCREST - user JNL route plan got missing some acc
- 11:33 AM Datanory - GOLDCREST Production Ticket(ST) #12108 (Ticket Resolved): GOLDCREST - user JNL route plan got missing some acc
- may i know why after update customer branch code user JNL route plan got missing some acc?
!e70a696a-ce9e-4198-aaf... - 06:22 PM Datanory - SNEKKU Production Ticket(ST) #12086 (Pending Client Verification): Snekku- hi @Azhar13 why unpaid is 0, caused this collection unable approve
- 04:06 PM Datanory - SNEKKU Production Ticket(ST) #12010 (Escalated to Level 3): Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
- https://app.clickup.com/t/86epp6tb5
- 02:50 PM Datanory - SNEKKU Production Ticket(ST) #12102 (Pending Client Verification): Snekku - hi @Azhar13 CCMN1000003, help add on CN24/003116 = 38.91, invoice paid change to 1817.64
- HI @~Leewei , as per requested, the collection CCMN1000003-240625 has been amended. Please check and verify from our ...
- 12:31 PM Datanory - SNEKKU Production Ticket(ST) #12102 (Support In Progress): Snekku - hi @Azhar13 CCMN1000003, help add on CN24/003116 = 38.91, invoice paid change to 1817.64
- HI arif as per discussed , this collection has been patched but unfortunately the data seems incorrect
Need you... - 11:30 AM Datanory - OROMEO Production Ticket(ST) #12104 (Ticket Resolved): OROMEO - 120001 user seem like import double already
- 11:29 AM Datanory - OROMEO Production Ticket(ST) #12103 (Ticket Resolved): OROMEO - import “Yellow” highlighted “new customer” into datanory
- 09:36 AM Datanory - SNEKKU Production Ticket(ST) #12087 (Ticket Resolved): Snekku- hi @Azhar13 check in change to no shown any outlet name?
26/06/2024
- 11:15 PM Datanory - OROMEO Production Ticket(ST) #12104 (Pending Client Verification): OROMEO - 120001 user seem like import double already
- select * from member where member_cd = '120001'
select * from mst_route where org_id = 'oromeo' and member_id = '5... - 11:10 PM Datanory - OROMEO Production Ticket(ST) #12104 (Support In Progress): OROMEO - 120001 user seem like import double already
- 03:15 PM Datanory - OROMEO Production Ticket(ST) #12104 (Ticket Resolved): OROMEO - 120001 user seem like import double already
- 120001 user seem like import double already
So now her planned call around 30 outlet
!2d9f1ecd-bce1-490a-97cb-754... - 10:38 PM Datanory - OROMEO Production Ticket(ST) #12103 (Pending Client Verification): OROMEO - import “Yellow” highlighted “new customer” into datanory
- !Screenshot%202024-06-26%20214047.png!
- 10:31 PM Datanory - OROMEO Production Ticket(ST) #12103 (Support In Progress): OROMEO - import “Yellow” highlighted “new customer” into datanory
- 03:12 PM Datanory - OROMEO Production Ticket(ST) #12103 (Ticket Resolved): OROMEO - import “Yellow” highlighted “new customer” into datanory
- Hi Rashdan,
Seek for your assistance to import “Yellow” highlighted “new customer” into datanory. - 09:27 PM Datanory - SUNTORY Production Ticket(ST) #12105 (Ticket Resolved): KYMMSENG - help me set back to sale order
- 09:25 PM Datanory - SUNTORY Production Ticket(ST) #12105 (Support In Progress): KYMMSENG - help me set back to sale order
- select * from txn_sales_order_header
where order_no like 'SOSR0300035[2-9]-240626' or order_no like 'SOSR0300036[0-... - 09:24 PM Datanory - SUNTORY Production Ticket(ST) #12105 (Ticket Resolved): KYMMSENG - help me set back to sale order
- @Cris Neoh MCC sry, my clerk wrong press reject button for inv above when she doing approval, can help me set back to...
- 06:45 PM Datanory - SNEKKU Production Ticket(ST) #12102 (Pending Client Feedback): Snekku - hi @Azhar13 CCMN1000003, help add on CN24/003116 = 38.91, invoice paid change to 1817.64
- 06:44 PM Datanory - SNEKKU Production Ticket(ST) #12102 (Support In Progress): Snekku - hi @Azhar13 CCMN1000003, help add on CN24/003116 = 38.91, invoice paid change to 1817.64
- hi miss tee since this collection is still in pending status you may perform amendment for the collection CCMN100000...
- 06:17 PM Datanory - SNEKKU Production Ticket(ST) #12102: Snekku - hi @Azhar13 CCMN1000003, help add on CN24/003116 = 38.91, invoice paid change to 1817.64
-
select a.at_type, a.at_date,a.updated_by,updated_date,created_by,created_date,* from txn_mobile_collection_header_... - 05:23 PM Datanory - SNEKKU Production Ticket(ST) #12102: Snekku - hi @Azhar13 CCMN1000003, help add on CN24/003116 = 38.91, invoice paid change to 1817.64
- select a.at_type, a.at_date,a.updated_by,created_by,* from txn_mobile_collection_header_at a where col_no like '%CCMN...
- 02:55 PM Datanory - SNEKKU Production Ticket(ST) #12102 (Ticket Resolved): Snekku - hi @Azhar13 CCMN1000003, help add on CN24/003116 = 38.91, invoice paid change to 1817.64
- !WhatsApp%20Image%202024-06-26%20at%2010.20.49_b11bf6a4.jpg!
hi @Azhar13 CCMN1000005 please help reject and our ... - 06:35 PM Datanory - SNEKKU Production Ticket(ST) #12087 (Pending Client Verification): Snekku- hi @Azhar13 check in change to no shown any outlet name?
- Another cause since this is google service user has to zoom in to able to see the outlet
- 06:32 PM Datanory - SNEKKU Production Ticket(ST) #12087 (Support In Progress): Snekku- hi @Azhar13 check in change to no shown any outlet name?
- 02:35 PM Datanory - SNEKKU Production Ticket(ST) #12088 (Monitoring): Snekku - hi @Azhar13 5P024 not location
- select updated_date,* from di_mobile_txn_new_customer where updated_by = 'd02736b726d94e5da466291f751f12b7' and org_i...
- 02:27 PM Datanory - SNEKKU Production Ticket(ST) #12088 (Support In Progress): Snekku - hi @Azhar13 5P024 not location
- 02:21 PM Datanory - GOLDCREST Production Ticket(ST) #12101 (Ticket Resolved): GOLDCREST - help to add the customer branch code
- [14:11, 26/06/2024] Rashdan Hussin: Based on my developer feedback, customer branch will follow the salesman branch
... - 11:22 AM Datanory - GOLDCREST Production Ticket(ST) #12101 (Pending Client Verification): GOLDCREST - help to add the customer branch code
- 11:20 AM Datanory - GOLDCREST Production Ticket(ST) #12101 (Support In Progress): GOLDCREST - help to add the customer branch code
- select * from #TempTable --1301
select * from customer where org_id = 'GOLDCREST' order by updated_date desc --3835
... - 11:17 AM Datanory - GOLDCREST Production Ticket(ST) #12101 (Ticket Resolved): GOLDCREST - help to add the customer branch code
- hi, can help to add the customer branch code?
!cd8998f9-b434-4a68-9d85-33f31f013afa.jpg!
- 12:41 PM Datanory - DAILYFRESH Production Ticket(ST) #12015 (Ticket Resolved): DAILYFRESH - This is the report I pulled as of 12/6/24. first report at 9am, second report at 2pm. Can I know why the same report is just different time but different figure??
- 11:43 AM Datanory - DAILYFRESH Production Ticket(ST) #12070 (Ticket Resolved): DailyFresh- Hi Technical Team. Kindly check for JHR09,their sales on 12.6, 13.6, 14.6, 15.6 their sales not capture as reported by our account side. I already ask user to upload database.
- 11:24 AM Datanory - GOLDCREST Production Ticket(ST) #11956 (Ticket Resolved): GOLDCREST - collection 301U/012 didn't reflect to autocount
- 11:14 AM Datanory - GOLDCREST Production Ticket(ST) #12031 (Ticket Resolved): GOLDCREST - Hi pls check, Salesman issue goods return, wh is CN added instead of deducted? And Sales activity report is showing is collection?
- 09:53 AM Datanory - SNEKKU Production Ticket(ST) #12078: Snekku - Hi @Azhar13 why not follow time sequence ya
- https://app.clickup.com/t/86epmvaq2
- 09:44 AM Datanory - GOLDCREST Production Ticket(ST) #12051 (Ticket Resolved): Goldcrest- Morning, why user JNL yesterday ady key in the collection but the unpaid columm still showing outstanding? this collection didn't reflect to salesman activity report and autocount
- 09:42 AM Datanory - OROMEO Production Ticket(ST) #12033 (Ticket Resolved): OROMEO - Same issue again
25/06/2024
- 06:55 PM Datanory - SNEKKU Production Ticket(ST) #12086 (Support In Progress): Snekku- hi @Azhar13 why unpaid is 0, caused this collection unable approve
- 09:19 AM Datanory - SNEKKU Production Ticket(ST) #12086 (Ticket Resolved): Snekku- hi @Azhar13 why unpaid is 0, caused this collection unable approve
- !WhatsApp%20Image%202024-06-24%20at%2017.33.37_ceeee445.jpg!
- 06:49 PM Datanory - SNEKKU Production Ticket(ST) #12088: Snekku - hi @Azhar13 5P024 not location
- Hi Rashdan this issue is regarding the salesman perform check in outlet (latitude and longitute) the customer modu...
- 09:23 AM Datanory - SNEKKU Production Ticket(ST) #12088 (Ticket Resolved): Snekku - hi @Azhar13 5P024 not location
- !WhatsApp%20Image%202024-06-24%20at%2014.59.53_e7a30f7f.jpg!
!WhatsApp%20Image%202024-06-24%20at%2015.00.19_e19ce631... - 06:38 PM Datanory - GOLDCREST Production Ticket(ST) #12032 (Ticket Resolved): Hi, this acc got outstanding again
- 06:32 PM Datanory - GOLDCREST Production Ticket(ST) #12023 (Ticket Resolved): Goldcrest- hi, can help to check why user BRY want request stock the warehouse got JNL & JNM only? don't have BRY
- 06:31 PM Datanory - GOLDCREST Production Ticket(ST) #12031: GOLDCREST - Hi pls check, Salesman issue goods return, wh is CN added instead of deducted? And Sales activity report is showing is collection?
- follow up
- 06:29 PM Datanory - DAILYFRESH Production Ticket(ST) #12015: DAILYFRESH - This is the report I pulled as of 12/6/24. first report at 9am, second report at 2pm. Can I know why the same report is just different time but different figure??
- Rashdan follow up with nana
- 06:27 PM Datanory - SNEKKU Production Ticket(ST) #12006 (Ticket Resolved): Snekku- hi @Azhar13 user ms7 check in out qty tally, but still shown pending transaction
- 06:22 PM Datanory - NIBOU Production Ticket(ST) #11985: NIBOU - Stock count history report keep on loading and no details show out
- Rashdan, try to add this OPTION(RECOMPILE) in stock count SP
- 05:51 PM Datanory - GOLDCREST Production Ticket(ST) #12051 (Pending Client Verification): Goldcrest- Morning, why user JNL yesterday ady key in the collection but the unpaid columm still showing outstanding? this collection didn't reflect to salesman activity report and autocount
- Hi Azhar, please verify with customer. the collection already reflected into Datanory.
The root cause is one of the... - 04:46 PM Datanory - SUNTORY Production Ticket(ST) #12083 (Monitoring): KYMMSENG - after create new customer from add Customer module, then salesman value empty
- 04:20 PM Datanory - SUNTORY Production Ticket(ST) #12090 (Ticket Resolved): can't approve inv
- 11:53 AM Datanory - SUNTORY Production Ticket(ST) #12090 (Pending Client Feedback): can't approve inv
- [11:49 am, 25/06/2024] Arif Ibrahim: Hi @~ElaineKaw , can u try to refresh the page and check again?
[11:50 am, 25/0... - 11:51 AM Datanory - SUNTORY Production Ticket(ST) #12090 (Support In Progress): can't approve inv
- 11:51 AM Datanory - SUNTORY Production Ticket(ST) #12090 (Assigned To): can't approve inv
- 11:50 AM Datanory - SUNTORY Production Ticket(ST) #12090 (Ticket Resolved): can't approve inv
- 11:32 AM Datanory - SUNTORY Production Ticket(ST) #12089 (Pending Client Feedback): Suntory - CN not in DMS JUNE 2024 - 20240625.xlsx
- Hi @~ElaineKaw , we find out that there is 10K discrepancies between ERP and DMS due to Credit Note only entry in ERP...
- 11:31 AM Datanory - SUNTORY Production Ticket(ST) #12089 (Support In Progress): Suntory - CN not in DMS JUNE 2024 - 20240625.xlsx
- 11:30 AM Datanory - SUNTORY Production Ticket(ST) #12089 (Ticket Resolved): Suntory - CN not in DMS JUNE 2024 - 20240625.xlsx
- !WhatsApp%20Image%202024-06-25%20at%2011.31.27_a79b25f7.jpg!
- 09:20 AM Datanory - SNEKKU Production Ticket(ST) #12087 (Ticket Resolved): Snekku- hi @Azhar13 check in change to no shown any outlet name?
- !WhatsApp%20Image%202024-06-24%20at%2015.29.44_2f2c445f.jpg!
!WhatsApp%20Image%202024-06-24%20at%2015.29.49_f5ebc2f9... - 09:16 AM Datanory - SUNTORY Production Ticket(ST) #12085 (Ticket Resolved): Suntory- Missing INV in detail
- !WhatsApp%20Image%202024-06-25%20at%2009.01.41_c8d250cb.jpg!
!WhatsApp%20Image%202024-06-25%20at%2009.01.43_799adda0...
24/06/2024
- 02:29 PM Datanory - GOLDCREST Production Ticket(ST) #12049 (Escalated to Level 3): Goldfresh - Hi pls check, why is the problem coming back?
- https://app.clickup.com/t/86epmxktf
23/06/2024
- 07:43 AM Datanory - SUNTORY Production Ticket(ST) #12083 (Pending Client Feedback): KYMMSENG - after create new customer from add Customer module, then salesman value empty
- - Already test in production environment
- Found no issue to add new customer
- The salesman value didnt missing af... - 07:40 AM Datanory - SUNTORY Production Ticket(ST) #12083 (Support In Progress): KYMMSENG - after create new customer from add Customer module, then salesman value empty
- 07:40 AM Datanory - SUNTORY Production Ticket(ST) #12083 (Ticket Resolved): KYMMSENG - after create new customer from add Customer module, then salesman value empty
- HI support team, please log issue as user report after create new customer from add Customer module, then salesman va...
22/06/2024
- 09:23 PM Datanory - SUNTORY Production Ticket(ST) #11932 (Ticket Resolved): KYMMSENG - the decimal place need to show 4
- 09:22 PM Datanory - SUNTORY Production Ticket(ST) #11932 (Support In Progress): KYMMSENG - the decimal place need to show 4
21/06/2024
- 06:40 PM Datanory - DAILYFRESH Production Ticket(ST) #12043 (Ticket Resolved): Daily Fresh- Why the sistem sales & handheld sales not same for TAI05?
- 06:39 PM Datanory - DAILYFRESH Production Ticket(ST) #12043 (Support In Progress): Daily Fresh- Why the sistem sales & handheld sales not same for TAI05?
- 06:00 PM Datanory - SNEKKU Production Ticket(ST) #12078 (Escalated to Level 3): Snekku - Hi @Azhar13 why not follow time sequence ya
- 05:50 PM Datanory - SNEKKU Production Ticket(ST) #12078 (Support In Progress): Snekku - Hi @Azhar13 why not follow time sequence ya
- 05:49 PM Datanory - SNEKKU Production Ticket(ST) #12078 (Ticket Resolved): Snekku - Hi @Azhar13 why not follow time sequence ya
- !WhatsApp%20Image%202024-06-20%20at%2020.26.53_992ac2c2.jpg!
- 04:50 PM Datanory - OROMEO Production Ticket(ST) #12033 (Pending Client Verification): OROMEO - Same issue again
- !ec0d0c93-7627-43fb-ac53-e5cfa94d0ef3.jpg!
- 04:32 PM Datanory - SUNTORY Production Ticket(ST) #12063: KYMMSENG - duplicate INV for this
- select * from txn_sales_order_header where org_id = 'kymmseng' order by created_date desc
select * from txn_sales_... - 03:35 PM Datanory - GOLDCREST Production Ticket(ST) #12051: Goldcrest- Morning, why user JNL yesterday ady key in the collection but the unpaid columm still showing outstanding? this collection didn't reflect to salesman activity report and autocount
- HI arif I have been attached the SP script to further check
As I mentioned the collection has been stucked in the... - 03:29 PM Datanory - SNEKKU Production Ticket(ST) #12071 (Ticket Resolved): Snekku- Hi @Azhar13 please check why user me8 unable check in, thanks
- 10:06 AM Datanory - SNEKKU Production Ticket(ST) #12071 (Pending Client Verification): Snekku- Hi @Azhar13 please check why user me8 unable check in, thanks
- 10:04 AM Datanory - SNEKKU Production Ticket(ST) #12071 (Support In Progress): Snekku- Hi @Azhar13 please check why user me8 unable check in, thanks
- 10:04 AM Datanory - SNEKKU Production Ticket(ST) #12071 (Ticket Resolved): Snekku- Hi @Azhar13 please check why user me8 unable check in, thanks
- !WhatsApp%20Image%202024-06-20%20at%2020.07.07_08f5cc8f.jpg!
- 03:28 PM Datanory - SNEKKU Production Ticket(ST) #12076 (Pending Client Verification): SNEKKU - both issue is amend invoice amount, due to add on cn in mysoft ya
- select * from txn_mobile_collection_header where col_no like '%ccmc000019%'
select * from txn_mobile_collection_deta... - 03:13 PM Datanory - SNEKKU Production Ticket(ST) #12076 (Support In Progress): SNEKKU - both issue is amend invoice amount, due to add on cn in mysoft ya
- 03:13 PM Datanory - SNEKKU Production Ticket(ST) #12076 (Ticket Resolved): SNEKKU - both issue is amend invoice amount, due to add on cn in mysoft ya
- 03:18 PM Datanory - GOLDCREST Production Ticket(ST) #12053 (Ticket Resolved): GOLDCREST - salesman BRY do van good request by there is nothing shown up in datanory for use to do approval
- 03:15 PM Datanory - GOLDCREST Production Ticket(ST) #12053 (Support In Progress): GOLDCREST - salesman BRY do van good request by there is nothing shown up in datanory for use to do approval
- 12:49 PM Datanory - GOLDCREST Production Ticket(ST) #12049: Goldfresh - Hi pls check, why is the problem coming back?
- !WhatsApp%20Image%202024-06-19%20at%2017.16.03_95190cca.jpg!
As I checked for this particular invoice there is 5 ite... - 12:47 PM Datanory - DAILYFRESH Production Ticket(ST) #12070 (Pending Client Verification): DailyFresh- Hi Technical Team. Kindly check for JHR09,their sales on 12.6, 13.6, 14.6, 15.6 their sales not capture as reported by our account side. I already ask user to upload database.
- select * from member where member_cd= 'JHR09'
select * from sync_mobile_token where login_id= 'JHR09'AND create... - 12:43 PM Datanory - DAILYFRESH Production Ticket(ST) #12070 (Support In Progress): DailyFresh- Hi Technical Team. Kindly check for JHR09,their sales on 12.6, 13.6, 14.6, 15.6 their sales not capture as reported by our account side. I already ask user to upload database.
- 10:03 AM Datanory - DAILYFRESH Production Ticket(ST) #12070 (Ticket Resolved): DailyFresh- Hi Technical Team. Kindly check for JHR09,their sales on 12.6, 13.6, 14.6, 15.6 their sales not capture as reported by our account side. I already ask user to upload database.
- Hi Technical Team. Kindly check for JHR09,their sales on 12.6, 13.6, 14.6, 15.6 their sales not capture as reported b...
20/06/2024
- 07:05 PM Datanory - GOLDCREST Production Ticket(ST) #12038 (Escalated to Level 3): GOLDCREST - user BRY do van goods request 1 times only, back end shown 3 items
- 07:02 PM Datanory - GOLDCREST Production Ticket(ST) #12038 (Support In Progress): GOLDCREST - user BRY do van goods request 1 times only, back end shown 3 items
- select * from txn_mobile_van_goods_request_header where van_goods_request_no = 'VQBRY000002-240618'
select b.van_g... - 06:36 PM Datanory - SUNTORY Production Ticket(ST) #12063 (Escalated to Level 3): KYMMSENG - duplicate INV for this
- select a.order_no, b.ord_dtl_id, b.created_date, b.updated_date, * from txn_sales_order_header a
inner join txn_sale... - 04:40 PM Datanory - SUNTORY Production Ticket(ST) #12063 (Support In Progress): KYMMSENG - duplicate INV for this
- Hi @~ElaineKaw based on checking, we found no duplicate invoice or SO at backend. Now we are checking the reporting p...
- 04:40 PM Datanory - SUNTORY Production Ticket(ST) #12063 (Ticket Resolved): KYMMSENG - duplicate INV for this
- @Cris Neoh MCC Hi, can help me check about this report ?duplicate INV for this
!345d5c1e-5577-4f2f-8b2f-013ae88eea... - 05:54 PM Datanory - GOLDCREST Production Ticket(ST) #11882 (Escalated to Level 3): GOLDCREST - Hi pls check, double inv no in mobile
we were able to replicate the issue in a trial.
User: WWX
Customer Code: 302E009 - EXPRESS ...- 03:43 PM Datanory - DAILYFRESH Production Ticket(ST) #12043: Daily Fresh- Why the sistem sales & handheld sales not same for TAI05?
- As we check from our side the calculation based on the mobile is correct. Already had a call with customer we suspect...
- 02:40 PM Datanory - GOLDCREST Production Ticket(ST) #12053 (Ticket Resolved): GOLDCREST - salesman BRY do van good request by there is nothing shown up in datanory for use to do approval
- 1. we want generate a new user, new line, new branch, new warehouse, which under code BRY
- 11:50 AM Datanory - GOLDCREST Production Ticket(ST) #12051 (Support In Progress): Goldcrest- Morning, why user JNL yesterday ady key in the collection but the unpaid columm still showing outstanding? this collection didn't reflect to salesman activity report and autocount
- select * from txn_invoice_history_header where invoice_no= 'INJNL002193-240619'
select * from txn_mobile_collec... - 11:49 AM Datanory - GOLDCREST Production Ticket(ST) #12051 (Ticket Resolved): Goldcrest- Morning, why user JNL yesterday ady key in the collection but the unpaid columm still showing outstanding? this collection didn't reflect to salesman activity report and autocount
- !WhatsApp%20Image%202024-06-20%20at%2010.32.34_1f993b60.jpg!
- 10:08 AM Datanory - SNEKKU Production Ticket(ST) #11995 (Escalated to Level 3): Snekku - hi @Azhar13 jump collection number again CCMC9000018 / 20 CCME5000008 / 10 CCMN5000036 / 38
- https://app.clickup.com/t/86epmd03f
19/06/2024
- 06:19 PM Datanory - SNEKKU Production Ticket(ST) #12024: Snekku- Hi @Azhar13 5L060 got CN in mysoft, but apps empty, please assist as salesman need issue collection, thanks
exec sp_sync_download_credit_note 1, '', '10000', 'A558B9CE-1663-43A3-98CA-AC26B2683786', 'n'
select * from sy...- 09:57 AM Datanory - SNEKKU Production Ticket(ST) #12024 (Pending Client Verification): Snekku- Hi @Azhar13 5L060 got CN in mysoft, but apps empty, please assist as salesman need issue collection, thanks
- !WhatsApp%20Image%202024-06-19%20at%2009.56.53_021754fd.jpg!
- 05:17 PM Datanory - SNEKKU Production Ticket(ST) #12042 (Ticket Resolved): Snekku- @Azhar13 mn5 shown this, unable upload
- 05:14 PM Datanory - GOLDCREST Production Ticket(ST) #12049: Goldfresh - Hi pls check, why is the problem coming back?
- as we check from our side we notice that there are 5 items,
we we have run the SP on this particular invoice INMCJ00... - 05:01 PM Datanory - GOLDCREST Production Ticket(ST) #12049 (Support In Progress): Goldfresh - Hi pls check, why is the problem coming back?
- 02:28 PM Datanory - GOLDCREST Production Ticket(ST) #12049 (Ticket Resolved): Goldfresh - Hi pls check, why is the problem coming back?
- !WhatsApp%20Image%202024-06-19%20at%2010.20.15_7e71ddeb.jpg!
- 11:07 AM Datanory - OROMEO Production Ticket(ST) #11980 (Ticket Resolved): OROMEO - Import Customer Master, Merchandiser
- 08:20 AM Datanory - SNEKKU Production Ticket(ST) #11995: Snekku - hi @Azhar13 jump collection number again CCMC9000018 / 20 CCME5000008 / 10 CCMN5000036 / 38
- Need to further discuss with Jann as current logic not tally with their expectation.
Current logic for running num... - 08:14 AM Datanory - SNEKKU Production Ticket(ST) #12010 (Escalate to 2nd Level Support): Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
- 08:13 AM Datanory - SNEKKU Production Ticket(ST) #12010: Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
- need to further checking on the logic..current finding joining with customer table caused the issue
18/06/2024
- 06:19 PM Datanory - SNEKKU Production Ticket(ST) #12042 (Pending Client Feedback): Snekku- @Azhar13 mn5 shown this, unable upload
- As we we check from our side transaction able to upload
request user to do screen recording - 06:18 PM Datanory - SNEKKU Production Ticket(ST) #12042 (Support In Progress): Snekku- @Azhar13 mn5 shown this, unable upload
- 02:26 PM Datanory - SNEKKU Production Ticket(ST) #12042: Snekku- @Azhar13 mn5 shown this, unable upload
- As I check from our side we are able to upload the transaction. We asked with the client what version they are curre...
- 02:21 PM Datanory - SNEKKU Production Ticket(ST) #12042 (Ticket Resolved): Snekku- @Azhar13 mn5 shown this, unable upload
- !WhatsApp%20Image%202024-06-18%20at%2011.00.30_45363f29.jpg!
!WhatsApp%20Image%202024-06-18%20at%2011.18.20_6b996874... - 06:17 PM Datanory - GOLDCREST Production Ticket(ST) #12040 (Escalated to Level 3): Goldcrest- Hi pls check, inmcj000299-240517 already cancel, but mobile showing
- https://app.clickup.com/t/86epkzxqr
- 06:15 PM Datanory - GOLDCREST Production Ticket(ST) #12040 (Support In Progress): Goldcrest- Hi pls check, inmcj000299-240517 already cancel, but mobile showing
- 02:11 PM Datanory - GOLDCREST Production Ticket(ST) #12040 (Ticket Resolved): Goldcrest- Hi pls check, inmcj000299-240517 already cancel, but mobile showing
- !WhatsApp%20Image%202024-06-18%20at%2013.48.47_a34c59f8.jpg!
!WhatsApp%20Image%202024-06-18%20at%2013.49.30_5f3ff2cd... - 04:39 PM Datanory - SNEKKU Production Ticket(ST) #12041 (Monitoring): Snekku- hi @Azhar13 ms7 inform again unable check in
- 04:38 PM Datanory - SNEKKU Production Ticket(ST) #12041 (Support In Progress): Snekku- hi @Azhar13 ms7 inform again unable check in
- 02:16 PM Datanory - SNEKKU Production Ticket(ST) #12041 (Ticket Resolved): Snekku- hi @Azhar13 ms7 inform again unable check in
- !WhatsApp%20Image%202024-06-18%20at%2014.11.32_96870deb.jpg!
!WhatsApp%20Image%202024-06-18%20at%2014.13.23_4e24321a... - 03:23 PM Datanory - GOLDCREST Production Ticket(ST) #12038: GOLDCREST - user BRY do van goods request 1 times only, back end shown 3 items
- exec sp_executesql N' exec web_spTxnMobileVanGoodsRequestApprovalMasterDataRetriveList @member_id,@org_id,@hdr_id, @t...
- 11:54 AM Datanory - GOLDCREST Production Ticket(ST) #12038 (Ticket Resolved): GOLDCREST - user BRY do van goods request 1 times only, back end shown 3 items
- !WhatsApp%20Image%202024-06-18%20at%2010.22.15_43576f1b.jpg!
- 02:39 PM Datanory - DAILYFRESH Production Ticket(ST) #12043 (Ticket Resolved): Daily Fresh- Why the sistem sales & handheld sales not same for TAI05?
- !WhatsApp%20Image%202024-06-18%20at%2011.28.49_08b4f366.jpg!
https://crenergy.sharepoint.com/:f:/g/EqZ5FI1_0rNOu... - 11:26 AM Datanory - GOLDCREST Production Ticket(ST) #11954 (Ticket Resolved): GOLDCREST - mobile didn't show this inwwx000798-230412
- 09:28 AM Datanory - DAILYFRESH Production Ticket(ST) #11839: DailyFresh- D,putra & warisan infak dlm hh ada 2 buang 1 ok
- ClickUp Status: expected to deploy 21 june 2024
- 09:22 AM Datanory - DAILYFRESH Production Ticket(ST) #12007: Daily Fresh- Hi technical team. SEL07 cancel this invoice. I already said that cancel from handheld no need to stock in back cause is auto will stock in back unless if cancel using website. But user said, the bread not stock in.
- Click Up Status: In Progress
- 09:21 AM Datanory - GOLDCREST Production Ticket(ST) #12016: Goldcrest- Hi pls check, this is MCJ route planning but WWX showing in MCJ route plan
- ClickUp Status: in trail
- 09:20 AM Datanory - GOLDCREST Production Ticket(ST) #12008: GOLDCREST - Hi Azhar pls check for me, why different
- ClickUp Status: In Progress
16/06/2024
- 12:45 AM Datanory - OROMEO Production Ticket(ST) #12033 (Support In Progress): OROMEO - Same issue again
- [10:05, 16/06/2024] Rashdan Hussin: Hi @~Carmen Lui may i know this error come from which upload? Is it upload intern...
- 12:44 AM Datanory - OROMEO Production Ticket(ST) #12033 (Ticket Resolved): OROMEO - Same issue again
- 120001
Same issue again
!58d29cd9-634d-4398-8795-9c09d17cc4e5.jpg!
15/06/2024
- 11:10 PM Datanory - SUNTORY Production Ticket(ST) #11796: KYMMSENG - issue in mobile Good Return where once we edit the line item, the warehouse will become Null
- - Clickup status: Trial
- 11:10 PM Datanory - GOLDCREST Production Ticket(ST) #11781: Goldcrest- hi, this 2 acc still got showing at salesman mobile
- - Clickup status: Test
- 11:09 PM Datanory - SNEKKU Production Ticket(ST) #11762: SNEKKU - why last visit shown 20/05/24 for 10T09, user MC5?
- - Clickup status: Test
- 10:56 PM Datanory - SUNTORY Production Ticket(ST) #11918 (Ticket Resolved): KYMMSENG - face to same issue, missing disc amount
- 10:55 PM Datanory - SUNTORY Production Ticket(ST) #11918 (Pending Client Verification): KYMMSENG - face to same issue, missing disc amount
- 10:51 PM Datanory - SUNTORY Production Ticket(ST) #11971 (Ticket Resolved): KYMMSENG - Bec 14+1 Promotion no same with bulletin
- 10:51 PM Datanory - SUNTORY Production Ticket(ST) #11971 (Pending Client Verification): KYMMSENG - Bec 14+1 Promotion no same with bulletin
- 10:49 PM Datanory - SUNTORY Production Ticket(ST) #11974 (Ticket Resolved): KYMMSENG - In tap don't have buy 1 ctn - 5% offer
- 10:48 PM Datanory - SUNTORY Production Ticket(ST) #11974 (Pending Client Verification): KYMMSENG - In tap don't have buy 1 ctn - 5% offer
- 10:45 PM Datanory - SUNTORY Production Ticket(ST) #11911 (Ticket Resolved): KYMMSENG - there is no sales files from KS as well as DMS
- 10:45 PM Datanory - SUNTORY Production Ticket(ST) #11911 (Pending Client Verification): KYMMSENG - there is no sales files from KS as well as DMS
- 10:40 PM Datanory - SUNTORY Production Ticket(ST) #11973 (Ticket Resolved): KYMMSENG - cannot create customer
- 10:40 PM Datanory - SUNTORY Production Ticket(ST) #11973 (Pending Client Verification): KYMMSENG - cannot create customer
- 10:36 PM Datanory - SUNTORY Production Ticket(ST) #11910 (Ticket Resolved): KYMMSENG - keep on receiving multiple emails
- 10:35 PM Datanory - SUNTORY Production Ticket(ST) #11910 (Pending Client Verification): KYMMSENG - keep on receiving multiple emails
- 08:55 PM Datanory - OROMEO Production Ticket(ST) #11980 (Pending Client Verification): OROMEO - Import Customer Master, Merchandiser
- 08:31 PM Datanory - OROMEO Production Ticket(ST) #11980 (Support In Progress): OROMEO - Import Customer Master, Merchandiser
- 04:37 PM Datanory - SNEKKU Production Ticket(ST) #11921 (Ticket Resolved): Snekku- hi @Azhar13 datanory got discount, but in mysoft not, please assist, thanks
- 04:36 PM Datanory - SUNTORY Production Ticket(ST) #11990 (Ticket Resolved): Suntory - Hi Team, user mentioned this sales order (SOSR03000198-240606) promotion is missing. Salesman got select promotion in tablet but when uploaded to web the promotion is missing.
- 04:25 PM Datanory - SUNTORY Production Ticket(ST) #11994 (Pending Client Feedback): HI Support team, please log this issue as Kymm Seng user report found decimal point on Inventory module
- 04:24 PM Datanory - SUNTORY Production Ticket(ST) #12002 (Ticket Resolved): Hi team, user mentioned that when salesman upload sales order from tablet, there are 8 items.
- 04:20 PM Datanory - SNEKKU Production Ticket(ST) #12006 (Pending Client Feedback): Snekku- hi @Azhar13 user ms7 check in out qty tally, but still shown pending transaction
- Hi @~Leewei , kindly help to check with the activity / steps during visit outlet for 10J82-PASARAYA TITAH (KULAI) SD...
- 03:28 PM Datanory - SNEKKU Production Ticket(ST) #12010 (Support In Progress): Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
- 03:28 PM Datanory - GOLDCREST Production Ticket(ST) #12032 (Pending Client Feedback): Hi, this acc got outstanding again
- Hi @~Goldcrest Hotline, may we know when the screenshot taken?
And help to request user to upload database.
A... - 03:24 PM Datanory - GOLDCREST Production Ticket(ST) #12032 (Support In Progress): Hi, this acc got outstanding again
- 03:11 PM Datanory - GOLDCREST Production Ticket(ST) #12032 (Ticket Resolved): Hi, this acc got outstanding again
- !1.jpg!
- 03:08 PM Datanory - SNEKKU Production Ticket(ST) #11995 (Support In Progress): Snekku - hi @Azhar13 jump collection number again CCMC9000018 / 20 CCME5000008 / 10 CCMN5000036 / 38
- pending discussion with Jann
- 11:13 AM Datanory - DAILYFRESH Production Ticket(ST) #12015 (Pending Client Feedback): DAILYFRESH - This is the report I pulled as of 12/6/24. first report at 9am, second report at 2pm. Can I know why the same report is just different time but different figure??
- Hi @~NanaAzira , could you please check if you have a soft copy of both figures?it may help my investigation
- 11:13 AM Datanory - DAILYFRESH Production Ticket(ST) #12015 (Support In Progress): DAILYFRESH - This is the report I pulled as of 12/6/24. first report at 9am, second report at 2pm. Can I know why the same report is just different time but different figure??
- 10:54 AM Datanory - GOLDCREST Production Ticket(ST) #12031 (Pending Client Verification): GOLDCREST - Hi pls check, Salesman issue goods return, wh is CN added instead of deducted? And Sales activity report is showing is collection?
- 10:53 AM Datanory - GOLDCREST Production Ticket(ST) #12031 (Support In Progress): GOLDCREST - Hi pls check, Salesman issue goods return, wh is CN added instead of deducted? And Sales activity report is showing is collection?
- 09:48 AM Datanory - DAILYFRESH Production Ticket(ST) #11927 (Ticket Resolved): Daily fresh- Hi Technical Team. For PNG05 problem for uploading on 1.6.2024. Today my account site said no invoice uploading that day but user said already okay. Please assist.
- Good Morning @~NanaAzira, upon checking, we find out there is no transaction created on 1.6.2024. Based on user's mob...
- 09:42 AM Datanory - GOLDCREST Production Ticket(ST) #12023 (Pending Client Verification): Goldcrest- hi, can help to check why user BRY want request stock the warehouse got JNL & JNM only? don't have BRY
- 09:41 AM Datanory - GOLDCREST Production Ticket(ST) #12023 (Support In Progress): Goldcrest- hi, can help to check why user BRY want request stock the warehouse got JNL & JNM only? don't have BRY
- Daphne: which mean that once user BRY generate new customer, then only BRY warehouse will appear automatically?
14/06/2024
- 06:38 PM Datanory - GOLDCREST Production Ticket(ST) #12031: GOLDCREST - Hi pls check, Salesman issue goods return, wh is CN added instead of deducted? And Sales activity report is showing is collection?
- Hi arif This ticket is new which was created today
could not check and investigate due to shortage of time
Ends... - 06:37 PM Datanory - GOLDCREST Production Ticket(ST) #12031 (Ticket Resolved): GOLDCREST - Hi pls check, Salesman issue goods return, wh is CN added instead of deducted? And Sales activity report is showing is collection?
- !WhatsApp%20Image%202024-06-14%20at%2016.47.24_caf2e21e.jpg!
!WhatsApp%20Image%202024-06-14%20at%2016.47.24_6f17e149... - 06:35 PM Datanory - DAILYFRESH Production Ticket(ST) #12015: DAILYFRESH - This is the report I pulled as of 12/6/24. first report at 9am, second report at 2pm. Can I know why the same report is just different time but different figure??
- hi arif
this report sales quantity by item report
User found that there is discrepancy value between 9 am and 2... - 06:02 PM Datanory - GOLDCREST Production Ticket(ST) #11940: Hi pls check, why stock 250ml Boboi boy lychee negative?
- Hi arif this ticket has to simulate as well,
-- this ticket need to inform customer that it take time to identify t... - 06:00 PM Datanory - GOLDCREST Production Ticket(ST) #12023: Goldcrest- hi, can help to check why user BRY want request stock the warehouse got JNL & JNM only? don't have BRY
- Hi arif for this ticket just left to pending verification
the enquiry is about customer create new warehouse but... - 04:02 PM Datanory - GOLDCREST Production Ticket(ST) #12023 (Pending Client Verification): Goldcrest- hi, can help to check why user BRY want request stock the warehouse got JNL & JNM only? don't have BRY
- 04:00 PM Datanory - GOLDCREST Production Ticket(ST) #12023 (Support In Progress): Goldcrest- hi, can help to check why user BRY want request stock the warehouse got JNL & JNM only? don't have BRY
- 04:00 PM Datanory - GOLDCREST Production Ticket(ST) #12023 (Ticket Resolved): Goldcrest- hi, can help to check why user BRY want request stock the warehouse got JNL & JNM only? don't have BRY
- !WhatsApp%20Image%202024-06-14%20at%2011.27.36_cdf0937c.jpg!
!WhatsApp%20Image%202024-06-14%20at%2011.28.49_e537a30f... - 05:55 PM Datanory - SNEKKU Production Ticket(ST) #12006 (Support In Progress): Snekku- hi @Azhar13 user ms7 check in out qty tally, but still shown pending transaction
- hi Arif
This is bit urgent As I checked in the mobile database I checked under transaction column I notice that ... - 05:53 PM Datanory - SNEKKU Production Ticket(ST) #12010: Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
- Exec sp_sync_download_invoice_detail '1','','10000','1F71FD63-5C28-41F5-B9A5-4EC485535FCF','N'
I able to capture th... - 05:49 PM Datanory - SNEKKU Production Ticket(ST) #12010: Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
- Hi arif This one has 2 issue
1) login as admin and on behalf MN5 and check the invoice history and they found ou... - 05:41 PM Datanory - GOLDCREST Production Ticket(ST) #11901: GOLDCREST - MCJ 30/05/24 closing stocks different for 31/05/25 opening
- hi Arif,
As I checked in the click up status this issue cannot be replicate
Therefore this issue have to perform... - 05:37 PM Datanory - SNEKKU Production Ticket(ST) #12024 (Pending Client Feedback): Snekku- Hi @Azhar13 5L060 got CN in mysoft, but apps empty, please assist as salesman need issue collection, thanks
- 05:37 PM Datanory - SNEKKU Production Ticket(ST) #12024 (Support In Progress): Snekku- Hi @Azhar13 5L060 got CN in mysoft, but apps empty, please assist as salesman need issue collection, thanks
- 05:21 PM Datanory - SNEKKU Production Ticket(ST) #12024: Snekku- Hi @Azhar13 5L060 got CN in mysoft, but apps empty, please assist as salesman need issue collection, thanks
- select * from customer where customer_code= '5L060'
select * from customer_to_user_relation where customer_id='F8052... - 05:18 PM Datanory - SNEKKU Production Ticket(ST) #12024: Snekku- Hi @Azhar13 5L060 got CN in mysoft, but apps empty, please assist as salesman need issue collection, thanks
- select * from customer where customer_code= '5L060'
select * from customer_to_user_relation where customer_id='F8052... - 04:04 PM Datanory - SNEKKU Production Ticket(ST) #12024 (Ticket Resolved): Snekku- Hi @Azhar13 5L060 got CN in mysoft, but apps empty, please assist as salesman need issue collection, thanks
- !WhatsApp%20Image%202024-06-14%20at%2015.28.09_87e42170.jpg!
- 03:38 PM Datanory - GOLDCREST Production Ticket(ST) #12016: Goldcrest- Hi pls check, this is MCJ route planning but WWX showing in MCJ route plan
- https://datanory.com.my/DMS_EcoSystem/MstRouteSummary/MstRouteSummary?MemberId=2c9e40b5f5904775b71192b8fd8b71ad&Mode=...
- 03:38 PM Datanory - GOLDCREST Production Ticket(ST) #12016 (Escalated to Level 3): Goldcrest- Hi pls check, this is MCJ route planning but WWX showing in MCJ route plan
- This issue similar with
http://124.217.245.100:90/redmine/issues/12008
https://app.clickup.com/t/86epjz665 - 03:36 PM Datanory - GOLDCREST Production Ticket(ST) #12016 (Support In Progress): Goldcrest- Hi pls check, this is MCJ route planning but WWX showing in MCJ route plan
- 02:21 PM Datanory - GOLDCREST Production Ticket(ST) #12014 (Ticket Resolved): Goldcrest- hi, can help to check why salesman ady key in collection but the unpaid columm still showing outstanding amount?
- 12:42 PM Datanory - GOLDCREST Production Ticket(ST) #12014: Goldcrest- hi, can help to check why salesman ady key in collection but the unpaid columm still showing outstanding amount?
- select * from txn_invoice_history_header where invoice_no LIKE '%INJNL002102%'
select * from di_mobile_txn_collectio... - 12:39 PM Datanory - GOLDCREST Production Ticket(ST) #12014 (Pending Client Verification): Goldcrest- hi, can help to check why salesman ady key in collection but the unpaid columm still showing outstanding amount?
- 12:37 PM Datanory - GOLDCREST Production Ticket(ST) #12014 (Support In Progress): Goldcrest- hi, can help to check why salesman ady key in collection but the unpaid columm still showing outstanding amount?
- 12:45 PM Datanory - SUNTORY Production Ticket(ST) #11958 (Ticket Resolved): Kymmseng- Hi Team, need help import these customer into DMS for Kymm Seng as user encounter issue with Customer Import module (reported yesterday)
- 12:44 PM Datanory - OROMEO Production Ticket(ST) #11969 (Ticket Resolved): OROMEO - Transaction error for user 120001
- 12:43 PM Datanory - OROMEO Production Ticket(ST) #11922 (Ticket Resolved): Oromeo- This user still have issue not able upload transaction
13/06/2024
- 05:56 PM Datanory - SNEKKU Production Ticket(ST) #12010: Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
- Already asked Shu ern on this the root cause
- 05:45 PM Datanory - SNEKKU Production Ticket(ST) #12010: Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
- !WhatsApp%20Image%202024-06-13%20at%2017.46.14_bed43d7b.jpg!
select * from txn_invoice_history_header where invoic... - 09:12 AM Datanory - SNEKKU Production Ticket(ST) #12010 (Ticket Resolved): Snekku- Hi @Azhar13 Why in24/012643 invoice history empty?
- 05:54 PM Datanory - GOLDCREST Production Ticket(ST) #11956 (Pending Client Verification): GOLDCREST - collection 301U/012 didn't reflect to autocount
- 10:04 AM Datanory - GOLDCREST Production Ticket(ST) #11956: GOLDCREST - collection 301U/012 didn't reflect to autocount
- select * into DMS_Ecosystem_Backup_Table.dbo._txn_mobile_collection_header_13062024_
from DMS_EcoSystem.dbo.txn_mo... - 05:06 PM Datanory - GOLDCREST Production Ticket(ST) #12016 (Ticket Resolved): Goldcrest- Hi pls check, this is MCJ route planning but WWX showing in MCJ route plan
- MCJ user is 28
!WhatsApp%20Image%202024-06-13%20at%2015.27.28_8afb0771.jpg!
!WhatsApp%20Image%202024-06-13%20at%201... - 04:24 PM Datanory - GOLDCREST Production Ticket(ST) #12014: Goldcrest- hi, can help to check why salesman ady key in collection but the unpaid columm still showing outstanding amount?
- select * from txn_invoice_history_header where invoice_no LIKE '%INJNL002102%'
select * from txn_mobile_collection_i... - 12:58 PM Datanory - GOLDCREST Production Ticket(ST) #12014 (Ticket Resolved): Goldcrest- hi, can help to check why salesman ady key in collection but the unpaid columm still showing outstanding amount?
- !WhatsApp%20Image%202024-06-13%20at%2009.54.29_ca2344e6.jpg!
- 02:53 PM Datanory - DAILYFRESH Production Ticket(ST) #12015 (Ticket Resolved): DAILYFRESH - This is the report I pulled as of 12/6/24. first report at 9am, second report at 2pm. Can I know why the same report is just different time but different figure??
- !WhatsApp%20Image%202024-06-13%20at%2014.43.55_b5c868a1.jpg!
!WhatsApp%20Image%202024-06-13%20at%2014.43.57_b0785ea7... - 02:37 PM Datanory - SNEKKU Production Ticket(ST) #12006: Snekku- hi @Azhar13 user ms7 check in out qty tally, but still shown pending transaction
- As we checked from our side there are some transaction is still in pending state
As I have conversation with @le... - 11:43 AM Datanory - GOLDCREST Production Ticket(ST) #12008 (Escalated to Level 3): GOLDCREST - Hi Azhar pls check for me, why different
- https://app.clickup.com/t/86epjz665
- 10:07 AM Datanory - GOLDCREST Production Ticket(ST) #12008 (Support In Progress): GOLDCREST - Hi Azhar pls check for me, why different
- exec sp_executesql N' select route_summary_id,
c.customer_id as CustomerID,
c.customer_code as CustomerCode ,
c.... - 11:07 AM Datanory - DAILYFRESH Production Ticket(ST) #12007: Daily Fresh- Hi technical team. SEL07 cancel this invoice. I already said that cancel from handheld no need to stock in back cause is auto will stock in back unless if cancel using website. But user said, the bread not stock in.
- https://app.clickup.com/t/86epjz02c
- 10:47 AM Datanory - GOLDCREST Production Ticket(ST) #11954 (Pending Client Verification): GOLDCREST - mobile didn't show this inwwx000798-230412
12/06/2024
- 06:25 PM Datanory - GOLDCREST Production Ticket(ST) #12008 (Ticket Resolved): GOLDCREST - Hi Azhar pls check for me, why different
- !WhatsApp%20Image%202024-06-12%20at%2015.18.53_af924f32.jpg!
!WhatsApp%20Image%202024-06-12%20at%2015.18.39_4c22463b... - 05:32 PM Datanory - DAILYFRESH Production Ticket(ST) #12007 (Escalated to Level 3): Daily Fresh- Hi technical team. SEL07 cancel this invoice. I already said that cancel from handheld no need to stock in back cause is auto will stock in back unless if cancel using website. But user said, the bread not stock in.
- 05:23 PM Datanory - DAILYFRESH Production Ticket(ST) #12007 (Support In Progress): Daily Fresh- Hi technical team. SEL07 cancel this invoice. I already said that cancel from handheld no need to stock in back cause is auto will stock in back unless if cancel using website. But user said, the bread not stock in.
- 04:10 PM Datanory - DAILYFRESH Production Ticket(ST) #12007 (Ticket Resolved): Daily Fresh- Hi technical team. SEL07 cancel this invoice. I already said that cancel from handheld no need to stock in back cause is auto will stock in back unless if cancel using website. But user said, the bread not stock in.
- !WhatsApp%20Image%202024-06-12%20at%2011.12.57_cf04cdaf.jpg!
- 05:16 PM Datanory - NIBOU Production Ticket(ST) #11998 (Ticket Resolved): Nibou- hi afternoon. i found problem when upload photo taking.
- 11:06 AM Datanory - NIBOU Production Ticket(ST) #11998 (Pending Client Verification): Nibou- hi afternoon. i found problem when upload photo taking.
- 11:05 AM Datanory - NIBOU Production Ticket(ST) #11998 (Support In Progress): Nibou- hi afternoon. i found problem when upload photo taking.
- 04:11 PM Datanory - SUNTORY Production Ticket(ST) #12002 (Pending Client Feedback): Hi team, user mentioned that when salesman upload sales order from tablet, there are 8 items.
- 04:11 PM Datanory - SUNTORY Production Ticket(ST) #12002 (Support In Progress): Hi team, user mentioned that when salesman upload sales order from tablet, there are 8 items.
- Hi Joe, kindly help to check with user the step for this one
- 09:07 AM Datanory - SUNTORY Production Ticket(ST) #12002 (Ticket Resolved): Hi team, user mentioned that when salesman upload sales order from tablet, there are 8 items.
- !1.jpg!
before upload
!2.jpg!
!3.jpg!
After upload
[7:04 pm, 11/06/2024] Mcc Joe: Hi team, user mentioned th... - 04:10 PM Datanory - SUNTORY Production Ticket(ST) #11990 (Pending Client Verification): Suntory - Hi Team, user mentioned this sales order (SOSR03000198-240606) promotion is missing. Salesman got select promotion in tablet but when uploaded to web the promotion is missing.
- 04:09 PM Datanory - SUNTORY Production Ticket(ST) #11990 (Support In Progress): Suntory - Hi Team, user mentioned this sales order (SOSR03000198-240606) promotion is missing. Salesman got select promotion in tablet but when uploaded to web the promotion is missing.
- 04:04 PM Datanory - SNEKKU Production Ticket(ST) #11992 (Ticket Resolved): sNEKKU- hi @Azhar13 why SOMS6000631-240610 unable approve?
- 03:34 PM Datanory - SNEKKU Production Ticket(ST) #12006 (Ticket Resolved): Snekku- hi @Azhar13 user ms7 check in out qty tally, but still shown pending transaction
- 01:48 PM Datanory - NIBOU Production Ticket(ST) #11985 (Escalate to 2nd Level Support): NIBOU - Stock count history report keep on loading and no details show out
- 01:47 PM Datanory - NIBOU Production Ticket(ST) #11985 (Support In Progress): NIBOU - Stock count history report keep on loading and no details show out
- hi arif as we check from our side the report is not displays due to performance issue. as we check from our side, the...
- 09:03 AM Datanory - SUNTORY Production Ticket(ST) #11994 (Support In Progress): HI Support team, please log this issue as Kymm Seng user report found decimal point on Inventory module
11/06/2024
- 06:42 PM Datanory - GOLDCREST Production Ticket(ST) #11956 (Pending Client Feedback): GOLDCREST - collection 301U/012 didn't reflect to autocount
- 06:39 PM Datanory - NIBOU Production Ticket(ST) #11998: Nibou- hi afternoon. i found problem when upload photo taking.
- .0 and .2 having this issue
as we check in the sync mobile token user using this 3.2.22.1
as arif simulate th... - 05:35 PM Datanory - NIBOU Production Ticket(ST) #11998 (Ticket Resolved): Nibou- hi afternoon. i found problem when upload photo taking.
- !WhatsApp%20Image%202024-06-11%20at%2017.14.11_cbf6572e.jpg!
please help me. - 06:30 PM Datanory - SUNTORY Production Ticket(ST) #11990: Suntory - Hi Team, user mentioned this sales order (SOSR03000198-240606) promotion is missing. Salesman got select promotion in tablet but when uploaded to web the promotion is missing.
- --in di_table got promotion_ id
select * from di_mobile_txn_sales_orders where sales_orders_id= 'f2892860-81bb-45... - 06:29 PM Datanory - SUNTORY Production Ticket(ST) #11990: Suntory - Hi Team, user mentioned this sales order (SOSR03000198-240606) promotion is missing. Salesman got select promotion in tablet but when uploaded to web the promotion is missing.
- hi @~Cris Neoh , Based on our checking from our side, we notice that all the setup for this promotion related tot t...
- 10:37 AM Datanory - SUNTORY Production Ticket(ST) #11990: Suntory - Hi Team, user mentioned this sales order (SOSR03000198-240606) promotion is missing. Salesman got select promotion in tablet but when uploaded to web the promotion is missing.
- Waiting for user upload database
- 02:46 PM Datanory - SNEKKU Production Ticket(ST) #11995 (Ticket Resolved): Snekku - hi @Azhar13 jump collection number again CCMC9000018 / 20 CCME5000008 / 10 CCMN5000036 / 38
- 02:34 PM Datanory - SUNTORY Production Ticket(ST) #11994 (Pending Client Feedback): HI Support team, please log this issue as Kymm Seng user report found decimal point on Inventory module
- !a5eac8cc-06c3-4a66-912b-87730562a524.jpg!
- 02:23 PM Datanory - OROMEO Production Ticket(ST) #11894 (Ticket Resolved): OROMEO - New version?
- 02:22 PM Datanory - SNEKKU Production Ticket(ST) #11886 (Ticket Resolved): Snekku - Hi @Azhar13 Why unable check in out?
- 02:20 PM Datanory - SNEKKU Production Ticket(ST) #11992 (Pending Client Verification): sNEKKU- hi @Azhar13 why SOMS6000631-240610 unable approve?
- 02:18 PM Datanory - SNEKKU Production Ticket(ST) #11992 (Support In Progress): sNEKKU- hi @Azhar13 why SOMS6000631-240610 unable approve?
- !WhatsApp%20Image%202024-06-11%20at%2012.19.42_2e1bfc6f.jpg!
- 10:37 AM Datanory - SNEKKU Production Ticket(ST) #11992 (Ticket Resolved): sNEKKU- hi @Azhar13 why SOMS6000631-240610 unable approve?
- 02:18 PM Datanory - SNEKKU Production Ticket(ST) #11685 (Pending Client Verification): SNEKKU - Hi @Azhar13 Unable upload photo, please assist
- 09:09 AM Datanory - SNEKKU Production Ticket(ST) #11957 (Ticket Resolved): Snekku- hi @~Jann Yap, DN still not in apps ya
10/06/2024
- 06:51 PM Datanory - SUNTORY Production Ticket(ST) #11973: KYMMSENG - cannot create customer
- For create new customer issue, joe already test in production and got no issue anymore. He will verify with elaine re...
- 06:49 PM Datanory - SUNTORY Production Ticket(ST) #11963 (Ticket Resolved): KYMMSENG - today header and detail amount no tally
- [18:46, 10/06/2024] Rashdan Hussin: Hi team, boon already turned off the rounding at organization setup for kymmseng
... - 06:20 PM Datanory - SNEKKU Production Ticket(ST) #11957 (Support In Progress): Snekku- hi @~Jann Yap, DN still not in apps ya
- 06:19 PM Datanory - GOLDCREST Production Ticket(ST) #11882 (Monitoring): GOLDCREST - Hi pls check, double inv no in mobile
- 06:18 PM Datanory - GOLDCREST Production Ticket(ST) #11882 (Support In Progress): GOLDCREST - Hi pls check, double inv no in mobile
- 06:15 PM Datanory - SNEKKU Production Ticket(ST) #11921: Snekku- hi @Azhar13 datanory got discount, but in mysoft not, please assist, thanks
- - Shanyou and jann said will try to finish and deploy by tomorrow, tuesday
- 06:08 PM Datanory - SNEKKU Production Ticket(ST) #11880 (Ticket Resolved): SNEKKU - this collection will cancel in mysoft ya, due to cheque got issue, please assist
- Shuern:
@Arif Ibrahim This issue is caused by the patched status is in lower case 'cancelled' while the valid status... - 06:07 PM Datanory - SNEKKU Production Ticket(ST) #11880 (Pending Client Verification): SNEKKU - this collection will cancel in mysoft ya, due to cheque got issue, please assist
- 06:01 PM Datanory - SUNTORY Production Ticket(ST) #11990 (Ticket Resolved): Suntory - Hi Team, user mentioned this sales order (SOSR03000198-240606) promotion is missing. Salesman got select promotion in tablet but when uploaded to web the promotion is missing.
- 03:37 PM Datanory - NIBOU Production Ticket(ST) #11985 (Ticket Resolved): NIBOU - Stock count history report keep on loading and no details show out
- Can help to check for Nibou production Stock count history report keep on loading and no details show out.
Login det... - 03:32 PM Datanory - SNEKKU Production Ticket(ST) #11912 (Ticket Resolved): Snekku- Hi morning, kindly check as customer code 3H can not issue SO under create Doc or normal process, pls help to check . user MS1
- 03:29 PM Datanory - SNEKKU Production Ticket(ST) #11712 (Ticket Resolved): hi @Azhar13 again, already deduct previously, but still shown in collection
- 03:28 PM Datanory - SNEKKU Production Ticket(ST) #11712 (Pending Client Verification): hi @Azhar13 again, already deduct previously, but still shown in collection
- 03:13 PM Datanory - SUNTORY Production Ticket(ST) #11970 (Ticket Resolved): KYMMSENG - No promotion list
- 03:01 PM Datanory - SUNTORY Production Ticket(ST) #11975 (Ticket Resolved): 30165936 this customer no have product list
- 02:51 PM Datanory - SUNTORY Production Ticket(ST) #11972 (Ticket Resolved): KYMMSENG - customer is created manually in web but today it is missing
- 11:20 AM Datanory - OROMEO Production Ticket(ST) #11980 (Ticket Resolved): OROMEO - Import Customer Master, Merchandiser
- Hi Rashdan,
Please refer to the attached file & Seek for your assistance to import into Datanory.
1. Revis... - 10:04 AM Datanory - SNEKKU Production Ticket(ST) #11977 (Escalated to Level 3): Snekku- Display collection amount ( exclude the Credit Note amount)
- https://app.clickup.com/t/86epheb7t
- 10:03 AM Datanory - SNEKKU Production Ticket(ST) #11977 (Support In Progress): Snekku- Display collection amount ( exclude the Credit Note amount)
- Hi @~Leewei , Total amount displayed in collection module is referring to the total collection amount. the total col...
- 10:02 AM Datanory - SNEKKU Production Ticket(ST) #11977 (Ticket Resolved): Snekku- Display collection amount ( exclude the Credit Note amount)
- 09:41 AM Datanory - GOLDCREST Production Ticket(ST) #11940: Hi pls check, why stock 250ml Boboi boy lychee negative?
- As I checked today there is negative value in that particular product
09/06/2024
- 10:03 PM Datanory - SUNTORY Production Ticket(ST) #11963: KYMMSENG - today header and detail amount no tally
- currently details is correct. Joe already requested user to follow details amount.
Plan: Joe will request datanory t... - 01:05 PM Datanory - SUNTORY Production Ticket(ST) #11963 (Pending Client Verification): KYMMSENG - today header and detail amount no tally
select 850.50
+ 1540.85
+ 33.30
+ 350.75
+ 1030.55
+ 137.95
+ 850.50
SELECT * FROM
(
select h.invoice...- 02:29 PM Datanory - SUNTORY Production Ticket(ST) #11936 (Ticket Resolved): @Mcc Cris pls help to check upload error
- 02:28 PM Datanory - SUNTORY Production Ticket(ST) #11938 (Ticket Resolved): @Mcc Cris pls help me check balance warehouse inventory. The qty available show 0 for all product brand
- 02:27 PM Production Ticket(ST) #11385 (Ticket Resolved): Product Data Import Issues
- 02:24 PM Datanory - SUNTORY Production Ticket(ST) #11947 (Ticket Resolved): Suntory- Hi Team, user did customer import to import 3 customers but only 1 customer is successfully imported.
- 01:09 PM Datanory - SUNTORY Production Ticket(ST) #11947 (Pending Client Verification): Suntory- Hi Team, user did customer import to import 3 customers but only 1 customer is successfully imported.
- 01:06 PM Datanory - SUNTORY Production Ticket(ST) #11947 (Escalated to Level 3): Suntory- Hi Team, user did customer import to import 3 customers but only 1 customer is successfully imported.
- 01:05 PM Datanory - SUNTORY Production Ticket(ST) #11947 (Support In Progress): Suntory- Hi Team, user did customer import to import 3 customers but only 1 customer is successfully imported.
- 02:23 PM Datanory - OROMEO Production Ticket(ST) #11922 (Pending Client Feedback): Oromeo- This user still have issue not able upload transaction
- Ok let me check with her
- 02:15 PM Datanory - SNEKKU Production Ticket(ST) #11926 (Ticket Resolved): Snekku- hi @Azhar13 why 1M001_19 under ME8, but ME3 can check in?
- 02:14 PM Datanory - DAILYFRESH Production Ticket(ST) #11927: Daily fresh- Hi Technical Team. For PNG05 problem for uploading on 1.6.2024. Today my account site said no invoice uploading that day but user said already okay. Please assist.
- Hi @~NanaAzira , may i get an update?
- 02:12 PM Datanory - OROMEO Production Ticket(ST) #11887 (Ticket Resolved): Oromeo- @Rashdan Hussin MCC @Arif Ibrahim MCC Please assist as this user have error while upload in mobile.
- 02:11 PM Datanory - SNEKKU Production Ticket(ST) #11833 (Ticket Resolved): SNEKKU - invoice sales based on invoice only? As not tally with mysoft
- 02:09 PM Datanory - GOLDCREST Production Ticket(ST) #11817 (Ticket Resolved): Hi pls help me to delete this 2 item, I think Daphne use for testing trial transaction
- 02:09 PM Datanory - PRIMAASIA Production Ticket(ST) #11818 (Ticket Resolved): Hi Support Team. Kindly assist on this. Our salesman can't find his outlet in Datanory Apps.
- 02:07 PM Datanory - GOLDCREST Production Ticket(ST) #11801 (Ticket Resolved): GOLDCREST - salesman activity report 23/5 why didn't come out anything?
- 02:06 PM Production Ticket(ST) #11384 (Ticket Resolved): Customer Data Import Issues
- 01:29 PM Datanory - SUNTORY Production Ticket(ST) #11975 (Pending Client Verification): 30165936 this customer no have product list
- 01:28 PM Datanory - SUNTORY Production Ticket(ST) #11975 (Support In Progress): 30165936 this customer no have product list
- 01:26 PM Datanory - SUNTORY Production Ticket(ST) #11975 (Ticket Resolved): 30165936 this customer no have product list
- 01:25 PM Datanory - SUNTORY Production Ticket(ST) #11974 (Pending Client Feedback): KYMMSENG - In tap don't have buy 1 ctn - 5% offer
- @~Jess Liew / @~YNWA kindly help to provide the promotion name
- 01:23 PM Datanory - SUNTORY Production Ticket(ST) #11974 (Support In Progress): KYMMSENG - In tap don't have buy 1 ctn - 5% offer
- 01:22 PM Datanory - SUNTORY Production Ticket(ST) #11974 (Ticket Resolved): KYMMSENG - In tap don't have buy 1 ctn - 5% offer
- 01:18 PM Datanory - SUNTORY Production Ticket(ST) #11971 (Pending Client Feedback): KYMMSENG - Bec 14+1 Promotion no same with bulletin
- bulletin promo issue - request Jim / Jess to check
- 01:18 PM Datanory - SUNTORY Production Ticket(ST) #11971 (Support In Progress): KYMMSENG - Bec 14+1 Promotion no same with bulletin
- 01:11 PM Datanory - SUNTORY Production Ticket(ST) #11973 (Escalated to Level 3): KYMMSENG - cannot create customer
- customer creation not function - (as tested, currently trial is working fine. plan to move customer creation from tri...
- 12:58 PM Datanory - SUNTORY Production Ticket(ST) #11973 (Support In Progress): KYMMSENG - cannot create customer
- customer creation not function - (as tested, currently trial is working fine. plan to move customer creation from tri...
- 01:10 PM Datanory - SUNTORY Production Ticket(ST) #11958 (Pending Client Verification): Kymmseng- Hi Team, need help import these customer into DMS for Kymm Seng as user encounter issue with Customer Import module (reported yesterday)
- 01:09 PM Datanory - SUNTORY Production Ticket(ST) #11958 (Support In Progress): Kymmseng- Hi Team, need help import these customer into DMS for Kymm Seng as user encounter issue with Customer Import module (reported yesterday)
- 01:01 PM Datanory - SUNTORY Production Ticket(ST) #11972 (Pending Client Verification): KYMMSENG - customer is created manually in web but today it is missing
- 12:57 PM Datanory - SUNTORY Production Ticket(ST) #11970 (Pending Client Verification): KYMMSENG - No promotion list
08/06/2024
- 07:26 PM Datanory - SUNTORY Production Ticket(ST) #11973 (Ticket Resolved): KYMMSENG - cannot create customer
- Hi team, user mentioned cannot create customer, can check on this first?
- 07:17 PM Datanory - SUNTORY Production Ticket(ST) #11972 (Support In Progress): KYMMSENG - customer is created manually in web but today it is missing
- select * from customer where customer_name like '%solehah binti omar%'
select * from customer_at where customer_name... - 07:09 PM Datanory - SUNTORY Production Ticket(ST) #11972 (Ticket Resolved): KYMMSENG - customer is created manually in web but today it is missing
- Hi Team, kymm seng report last week this customer is created manually in web but today it is missing. Please help to ...
- 07:02 PM Datanory - SUNTORY Production Ticket(ST) #11971 (Ticket Resolved): KYMMSENG - Bec 14+1 Promotion no same with bulletin
- Bec 14+1 Promotion no same with bulletin
!3a7c0844-1187-47a5-8dc8-caf3429dba94.jpg!
- 06:56 PM Datanory - SUNTORY Production Ticket(ST) #11970 (Support In Progress): KYMMSENG - No promotion list
- select * from customer where customer_name like '%QNSA IKHLAS ENTERPRISE%'
--have two customer code
--user report f... - 06:49 PM Datanory - SUNTORY Production Ticket(ST) #11970 (Ticket Resolved): KYMMSENG - No promotion list
- 30168010 - QNSA IKHLAS ENTERPRISE
No promotion list
!36b22a4f-2651-4644-9875-c2ebc37eb6c7.jpg!
- 06:39 PM Datanory - SUNTORY Production Ticket(ST) #11963 (Support In Progress): KYMMSENG - today header and detail amount no tally
- select * from txn_invoice_history_header where invoice_no = 'INKSMS001218-240607'
--850.50
select * from txn_invo... - 12:29 PM Datanory - GOLDCREST Production Ticket(ST) #11956 (Support In Progress): GOLDCREST - collection 301U/012 didn't reflect to autocount
- select * from txn_mobile_collection_header where col_no = 'CCJNL001853-240606'
select * from txn_mobile_collection... - 11:20 AM Datanory - GOLDCREST Production Ticket(ST) #11954 (Support In Progress): GOLDCREST - mobile didn't show this inwwx000798-230412
- select * from txn_invoice_history_header where invoice_no = 'inwwx000798-240412'
select * from txn_invoice_history_h... - 09:24 AM Datanory - OROMEO Production Ticket(ST) #11969 (Pending Client Verification): OROMEO - Transaction error for user 120001
- 09:22 AM Datanory - OROMEO Production Ticket(ST) #11969 (Support In Progress): OROMEO - Transaction error for user 120001
- 09:22 AM Datanory - OROMEO Production Ticket(ST) #11969 (Ticket Resolved): OROMEO - Transaction error for user 120001
- Transaction error for user 120001
!00bcaf95-f1b2-4432-8f12-c75026bebc30.jpg!
07/06/2024
- 06:41 PM Datanory - SUNTORY Production Ticket(ST) #11963 (Ticket Resolved): KYMMSENG - today header and detail amount no tally
- !WhatsApp%20Image%202024-06-07%20at%2018.40.13_3e08566a.jpg!
!WhatsApp%20Image%202024-06-07%20at%2018.40.13_fce8a944... - 06:03 PM Datanory - SNEKKU Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- https://app.clickup.com/t/86epfmz05
- 05:50 PM Datanory - GOLDCREST Production Ticket(ST) #11940: Hi pls check, why stock 250ml Boboi boy lychee negative?
- select a.eod_date,b.eod_date,a.product_id, a.stock_balance_qty,b.opening_qty from txn_mobile_eod a
inner join txn_m... - 03:35 PM Datanory - GOLDCREST Production Ticket(ST) #11954: GOLDCREST - mobile didn't show this inwwx000798-230412
* -- This is the customer reported that this particular invoice is not shown in the mobile
select * from txn_inv...- 09:30 AM Datanory - GOLDCREST Production Ticket(ST) #11954 (Ticket Resolved): GOLDCREST - mobile didn't show this inwwx000798-230412
- !WhatsApp%20Image%202024-06-07%20at%2009.28.39_4bc993b9.jpg!
!WhatsApp%20Image%202024-06-07%20at%2009.28.23_899bd6f1... - 02:57 PM Datanory - SUNTORY Production Ticket(ST) #11958 (Ticket Resolved): Kymmseng- Hi Team, need help import these customer into DMS for Kymm Seng as user encounter issue with Customer Import module (reported yesterday)
- 02:18 PM Datanory - GOLDCREST Production Ticket(ST) #11944 (Ticket Resolved): Goldcrest- Hi, can help to add user code BRY to route planning?
- 12:34 PM Datanory - SUNTORY Production Ticket(ST) #11953 (Ticket Resolved): Suntory- Morning team, user report missing promotion on both SO and invoice after SO approved, please help to check all the 6th June order and I'm getting user to provide 1 SO as sample
- 12:32 PM Datanory - SUNTORY Production Ticket(ST) #11953 (Support In Progress): Suntory- Morning team, user report missing promotion on both SO and invoice after SO approved, please help to check all the 6th June order and I'm getting user to provide 1 SO as sample
- 11:44 AM Datanory - SUNTORY Production Ticket(ST) #11953: Suntory- Morning team, user report missing promotion on both SO and invoice after SO approved, please help to check all the 6th June order and I'm getting user to provide 1 SO as sample
- Hi arif as we check from our side this report has been resolved previously but this is keep repeating again. develope...
- 09:16 AM Datanory - SUNTORY Production Ticket(ST) #11953 (Ticket Resolved): Suntory- Morning team, user report missing promotion on both SO and invoice after SO approved, please help to check all the 6th June order and I'm getting user to provide 1 SO as sample
- @Rashdan Hussin MCC please log issue
The issue is SR05 based on user feedback - 12:02 PM Datanory - SNEKKU Production Ticket(ST) #11957 (Ticket Resolved): Snekku- hi @~Jann Yap, DN still not in apps ya
- !WhatsApp%20Image%202024-06-07%20at%2010.50.06_2f53d37f.jpg!
!WhatsApp%20Image%202024-06-07%20at%2010.50.18_75cf1107... - 11:49 AM Datanory - GOLDCREST Production Ticket(ST) #11956 (Ticket Resolved): GOLDCREST - collection 301U/012 didn't reflect to autocount
- !WhatsApp%20Image%202024-06-07%20at%2010.34.09_939c710a.jpg!
- 09:06 AM Datanory - SNEKKU Production Ticket(ST) #11912 (Pending Client Verification): Snekku- Hi morning, kindly check as customer code 3H can not issue SO under create Doc or normal process, pls help to check . user MS1
06/06/2024
- 06:33 PM Datanory - OROMEO Production Ticket(ST) #11894 (Pending Client Verification): OROMEO - New version?
- 06:29 PM Datanory - SUNTORY Production Ticket(ST) #11947 (Ticket Resolved): Suntory- Hi Team, user did customer import to import 3 customers but only 1 customer is successfully imported.
- Hi Team, user did customer import to import 3 customers but only 1 customer is successfully imported.
Validation s... - 06:21 PM Datanory - GOLDCREST Production Ticket(ST) #11944 (Pending Client Feedback): Goldcrest- Hi, can help to add user code BRY to route planning?
- 1) go to web_spMstRouteSummaryMasterDataRetriveList --> sp
2) select member_cd,* from mst_sales_team_member a
le... - 06:16 PM Datanory - GOLDCREST Production Ticket(ST) #11944 (Support In Progress): Goldcrest- Hi, can help to add user code BRY to route planning?
- 06:16 PM Datanory - GOLDCREST Production Ticket(ST) #11944 (Ticket Resolved): Goldcrest- Hi, can help to add user code BRY to route planning?
- !WhatsApp%20Image%202024-06-06%20at%2016.29.43_f0b8ca56.jpg!
- 05:01 PM Datanory - SNEKKU Production Ticket(ST) #11886 (Pending Client Verification): Snekku - Hi @Azhar13 Why unable check in out?
- 03:02 PM Datanory - SNEKKU Production Ticket(ST) #11926 (Pending Client Verification): Snekku- hi @Azhar13 why 1M001_19 under ME8, but ME3 can check in?
- 03:01 PM Datanory - SNEKKU Production Ticket(ST) #11926 (Support In Progress): Snekku- hi @Azhar13 why 1M001_19 under ME8, but ME3 can check in?
- 02:55 PM Datanory - GOLDCREST Production Ticket(ST) #11940 (Ticket Resolved): Hi pls check, why stock 250ml Boboi boy lychee negative?
- !2.jpg!
!1.jpg!
- 02:03 PM Datanory - OROMEO Production Ticket(ST) #11922 (Escalated to Level 3): Oromeo- This user still have issue not able upload transaction
- 11:47 AM Datanory - OROMEO Production Ticket(ST) #11922 (Support In Progress): Oromeo- This user still have issue not able upload transaction
- 02:02 PM Datanory - SNEKKU Production Ticket(ST) #11921 (Escalated to Level 3): Snekku- hi @Azhar13 datanory got discount, but in mysoft not, please assist, thanks
- 10:50 AM Datanory - SNEKKU Production Ticket(ST) #11921 (Support In Progress): Snekku- hi @Azhar13 datanory got discount, but in mysoft not, please assist, thanks
- https://app.clickup.com/t/86ephbn1y
- 11:47 AM Datanory - DAILYFRESH Production Ticket(ST) #11927 (Pending Client Verification): Daily fresh- Hi Technical Team. For PNG05 problem for uploading on 1.6.2024. Today my account site said no invoice uploading that day but user said already okay. Please assist.
- 11:33 AM Datanory - DAILYFRESH Production Ticket(ST) #11927 (Support In Progress): Daily fresh- Hi Technical Team. For PNG05 problem for uploading on 1.6.2024. Today my account site said no invoice uploading that day but user said already okay. Please assist.
- 10:31 AM Datanory - SUNTORY Production Ticket(ST) #11938 (Pending Client Verification): @Mcc Cris pls help me check balance warehouse inventory. The qty available show 0 for all product brand
- 10:29 AM Datanory - SUNTORY Production Ticket(ST) #11938 (Support In Progress): @Mcc Cris pls help me check balance warehouse inventory. The qty available show 0 for all product brand
- 10:29 AM Datanory - SUNTORY Production Ticket(ST) #11938 (Ticket Resolved): @Mcc Cris pls help me check balance warehouse inventory. The qty available show 0 for all product brand
- @Mcc Cris pls help me check balance warehouse inventory. The qty available show 0 for all product brand.
And bal for... - 10:22 AM Datanory - SUNTORY Production Ticket(ST) #11936 (Pending Client Verification): @Mcc Cris pls help to check upload error
- 10:20 AM Datanory - SUNTORY Production Ticket(ST) #11936 (Support In Progress): @Mcc Cris pls help to check upload error
- 10:20 AM Datanory - SUNTORY Production Ticket(ST) #11936 (Ticket Resolved): @Mcc Cris pls help to check upload error
- !suntory%201.jpg!
05/06/2024
- 07:02 PM Datanory - SUNTORY Production Ticket(ST) #11918 (Escalated to Level 3): KYMMSENG - face to same issue, missing disc amount
- - Need to get update from tech team
- 06:53 PM Datanory - SUNTORY Production Ticket(ST) #11932 (Escalated to Level 3): KYMMSENG - the decimal place need to show 4
- currently the fix is at mobile uat and requires new mobile release, for temporary fix, will recalculate the mprice fr...
- 06:52 PM Datanory - SUNTORY Production Ticket(ST) #11932 (Support In Progress): KYMMSENG - the decimal place need to show 4
- 06:47 PM Datanory - SUNTORY Production Ticket(ST) #11932 (Ticket Resolved): KYMMSENG - the decimal place need to show 4
- 14006919
14006931
14007266
14007271
14008192
14008193
14008402
14008403
code above if can the decimal place n... - 06:42 PM Datanory - OROMEO Production Ticket(ST) #11922: Oromeo- This user still have issue not able upload transaction
- https://app.clickup.com/t/86epg0y4f
- 06:08 PM Datanory - OROMEO Production Ticket(ST) #11922: Oromeo- This user still have issue not able upload transaction
-
!WhatsApp%20Image%202024-06-05%20at%2014.53.45_4a6c0f2c.jpg!
Hi arif
As I checked with this is due to Item g... - 10:00 AM Datanory - OROMEO Production Ticket(ST) #11922: Oromeo- This user still have issue not able upload transaction
- 2 user have problem
120001
120002 - 10:00 AM Datanory - OROMEO Production Ticket(ST) #11922 (Ticket Resolved): Oromeo- This user still have issue not able upload transaction
- !WhatsApp%20Image%202024-06-05%20at%2009.32.35_1849f543.jpg!
!WhatsApp%20Image%202024-06-05%20at%2009.37.34_63a7ccfc... - 06:42 PM Datanory - SUNTORY Production Ticket(ST) #11920 (Ticket Resolved): KYMMSENG - good return error
- !d6612ab0-46b9-4d79-9faf-cde5e0994f67.jpg!
- 06:39 PM Datanory - SUNTORY Production Ticket(ST) #11920 (Support In Progress): KYMMSENG - good return error
- 06:38 PM Datanory - GOLDCREST Production Ticket(ST) #11902 (Ticket Resolved): GOLDCREST - K/332 not in this route, I want to unstick, can't do it
- 06:19 PM Datanory - DAILYFRESH Production Ticket(ST) #11927 (Ticket Resolved): Daily fresh- Hi Technical Team. For PNG05 problem for uploading on 1.6.2024. Today my account site said no invoice uploading that day but user said already okay. Please assist.
- !WhatsApp%20Image%202024-06-01%20at%2021.58.22_8ebbaa96.jpg!
- 06:14 PM Datanory - SNEKKU Production Ticket(ST) #11926 (Ticket Resolved): Snekku- hi @Azhar13 why 1M001_19 under ME8, but ME3 can check in?
- !WhatsApp%20Image%202024-06-05%20at%2017.52.52_6236bb91.jpg!
- 04:29 PM Datanory - SNEKKU Production Ticket(ST) #11921: Snekku- hi @Azhar13 datanory got discount, but in mysoft not, please assist, thanks
- Datanory:
select * from txn_sales_order_header where order_no= 'SOMS1000405-240605'
select * from txn_sales_order_... - 09:49 AM Datanory - SNEKKU Production Ticket(ST) #11921 (Ticket Resolved): Snekku- hi @Azhar13 datanory got discount, but in mysoft not, please assist, thanks
- !WhatsApp%20Image%202024-06-05%20at%2009.05.30_8d9d6039.jpg!
- 03:52 PM Datanory - SNEKKU Production Ticket(ST) #11916 (Ticket Resolved): Snekku- Hi @Azhar13 why collection number CCMS0... 7 less 1 zero?
- 03:48 PM Datanory - SNEKKU Production Ticket(ST) #11916 (Support In Progress): Snekku- Hi @Azhar13 why collection number CCMS0... 7 less 1 zero?
- 02:31 PM Datanory - SNEKKU Production Ticket(ST) #11916: Snekku- Hi @Azhar13 why collection number CCMS0... 7 less 1 zero?
- I f found that we this particular collection is not found in the mobile database.
in the at table also there was n... - 02:16 PM Datanory - SNEKKU Production Ticket(ST) #11884 (Ticket Resolved): Snekku- hi @Azhar13 why same CN appear 2 time ya
- 11:04 AM Datanory - SNEKKU Production Ticket(ST) #11884 (Pending Client Verification): Snekku- hi @Azhar13 why same CN appear 2 time ya
- 09:51 AM Datanory - SNEKKU Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- !WhatsApp%20Image%202024-06-05%20at%2009.16.18_803af9a2.jpg!
example: 0T001_54
please solve it, as sales team alm...
04/06/2024
- 06:53 PM Datanory - SUNTORY Production Ticket(ST) #11920 (Ticket Resolved): KYMMSENG - good return error
- good return error
refer to this no. GRKSMS000012-240604
Another issue reported during Good Return Approval @Rashdan... - 06:42 PM Datanory - SUNTORY Production Ticket(ST) #11918 (Support In Progress): KYMMSENG - face to same issue, missing disc amount
- --//-----------------------------------------check invoices that having promo issues --------------------------------...
- 06:41 PM Datanory - SUNTORY Production Ticket(ST) #11918 (Ticket Resolved): KYMMSENG - face to same issue, missing disc amount
- face to same issue, missing disc amount
Hi @Arif MCC @Rashdan Hussin the same issue happened for these yesterday inv... - 06:38 PM Datanory - SNEKKU Production Ticket(ST) #11892 (Ticket Resolved): SNEKKU - why got negative ya
- 11:14 AM Datanory - SNEKKU Production Ticket(ST) #11892 (Pending Client Verification): SNEKKU - why got negative ya
- 06:38 PM Datanory - SNEKKU Production Ticket(ST) #11909 (Ticket Resolved): SNEKKU - call report which customer not yet get photo and location
- 12:26 PM Datanory - SNEKKU Production Ticket(ST) #11909 (Pending Client Verification): SNEKKU - call report which customer not yet get photo and location
- Select customer_code, customer_name, 'Did not have photo' as Photo_status
from customer where org_id ='snekku' and ... - 12:24 PM Datanory - SNEKKU Production Ticket(ST) #11909 (Support In Progress): SNEKKU - call report which customer not yet get photo and location
- 06:37 PM Datanory - SUNTORY Production Ticket(ST) #11643 (Ticket Resolved): SUNTORY - block certain URL in android enterprise
- - Bernice already verify that user can only browse kymmseng erp in mozila firefox.
- 06:32 PM Datanory - GOLDCREST Production Ticket(ST) #11882 (Pending Client Verification): GOLDCREST - Hi pls check, double inv no in mobile
- select * from member where member_cd = 'wwx'
select * from txn_invoice_history_header where invoice_no like '%INWW... - 06:15 PM Datanory - SNEKKU Production Ticket(ST) #11916: Snekku- Hi @Azhar13 why collection number CCMS0... 7 less 1 zero?
SELECT * FROM txn_mobile_collection_header where col_no like '%CCMS000007-240604%'
SELECT * FROM txn_mobile_collec...- 03:54 PM Datanory - SNEKKU Production Ticket(ST) #11916 (Ticket Resolved): Snekku- Hi @Azhar13 why collection number CCMS0... 7 less 1 zero?
- !WhatsApp%20Image%202024-06-04%20at%2013.04.42_b2523a83.jpg!
- 05:30 PM Datanory - GOLDCREST Production Ticket(ST) #11902 (Pending Client Verification): GOLDCREST - K/332 not in this route, I want to unstick, can't do it
- 04:35 PM Datanory - GOLDCREST Production Ticket(ST) #11901: GOLDCREST - MCJ 30/05/24 closing stocks different for 31/05/25 opening
- https://app.clickup.com/t/86epgtvzr
- 04:32 PM Datanory - GOLDCREST Production Ticket(ST) #11901 (Escalated to Level 3): GOLDCREST - MCJ 30/05/24 closing stocks different for 31/05/25 opening
- 04:31 PM Datanory - GOLDCREST Production Ticket(ST) #11901 (Support In Progress): GOLDCREST - MCJ 30/05/24 closing stocks different for 31/05/25 opening
- select * from member where member_cd= 'mcj'
select a.eod_id,a.eod_date,b.eod_date,a.product_id,pro.item_name,a.stock... - 02:47 PM Datanory - GOLDCREST Production Ticket(ST) #11901: GOLDCREST - MCJ 30/05/24 closing stocks different for 31/05/25 opening
- select * from member where member_cd= 'mcj'
select a.eod_id,a.eod_date,b.eod_date,a.product_id,pro.item_name,a.stock... - 02:05 PM Datanory - OROMEO Production Ticket(ST) #11896 (Ticket Resolved): OROMEO - user not able to upload, error show
- 10:41 AM Datanory - GOLDCREST Production Ticket(ST) #11876 (Ticket Resolved): Goldcrest- Hi pls check still got this happen...
- 10:32 AM Datanory - SNEKKU Production Ticket(ST) #11912 (Escalated to Level 3): Snekku- Hi morning, kindly check as customer code 3H can not issue SO under create Doc or normal process, pls help to check . user MS1
- 10:29 AM Datanory - SNEKKU Production Ticket(ST) #11912 (Support In Progress): Snekku- Hi morning, kindly check as customer code 3H can not issue SO under create Doc or normal process, pls help to check . user MS1
- https://app.clickup.com/t/86epfx77g
- 10:29 AM Datanory - SNEKKU Production Ticket(ST) #11912: Snekku- Hi morning, kindly check as customer code 3H can not issue SO under create Doc or normal process, pls help to check . user MS1
select * from customer_to_user_relation where customer_id= 'CFEB8C5486AF464D956B7BB12418E81F'
select * from custom...- 09:41 AM Datanory - SNEKKU Production Ticket(ST) #11912 (Ticket Resolved): Snekku- Hi morning, kindly check as customer code 3H can not issue SO under create Doc or normal process, pls help to check . user MS1
03/06/2024
- 10:18 PM Datanory - SUNTORY Production Ticket(ST) #11911 (Escalated to Level 3): KYMMSENG - there is no sales files from KS as well as DMS
- 10:17 PM Datanory - SUNTORY Production Ticket(ST) #11911 (Support In Progress): KYMMSENG - there is no sales files from KS as well as DMS
- 10:16 PM Datanory - SUNTORY Production Ticket(ST) #11911 (Ticket Resolved): KYMMSENG - there is no sales files from KS as well as DMS
- Please be noted there is no sales files from KS as well as DMS
@Rashdan Hussin this is 2nd issue regarding integrati... - 10:09 PM Datanory - SUNTORY Production Ticket(ST) #11910 (Escalated to Level 3): KYMMSENG - keep on receiving multiple emails
- 10:09 PM Datanory - SUNTORY Production Ticket(ST) #11910 (Support In Progress): KYMMSENG - keep on receiving multiple emails
- 10:08 PM Datanory - SUNTORY Production Ticket(ST) #11910 (Ticket Resolved): KYMMSENG - keep on receiving multiple emails
- @Cris Neoh MCC & @Joe MCC something wrong with integration engine . I keep on receiving multiple emails .
For past 2... - 09:46 PM Datanory - OROMEO Production Ticket(ST) #11896: OROMEO - user not able to upload, error show
- - Error seems come from price check data type.
- Already escalate to level 3 (shanyou).
- Shanyou said, got issue w... - 09:37 AM Datanory - SNEKKU Production Ticket(ST) #11880 (Escalated to Level 3): SNEKKU - this collection will cancel in mysoft ya, due to cheque got issue, please assist
02/06/2024
- 03:04 AM Datanory - SNEKKU Production Ticket(ST) #11909 (Ticket Resolved): SNEKKU - call report which customer not yet get photo and location
- Hi @Rashdan Hussin Help to call report which customer not yet get photo and location, thanks
- 03:00 AM Datanory - GOLDCREST Production Ticket(ST) #11882 (Support In Progress): GOLDCREST - Hi pls check, double inv no in mobile
- !Screenshot%202024-06-03%20030107.png!
- In mobile db, INWWX001398-240530 got double. INWWX001399 skipped.
- Got ... - 01:31 AM Datanory - SNEKKU Production Ticket(ST) #11892 (Support In Progress): SNEKKU - why got negative ya
- select * from txn_invoice_history_header where invoice_no = 'IN24/009493'
select * from txn_invoice_history_header_a... - 12:42 AM Datanory - OROMEO Production Ticket(ST) #11896 (Support In Progress): OROMEO - user not able to upload, error show
- 05:51 PM Datanory - DAILYFRESH Production Ticket(ST) #11906 (Ticket Resolved): DAILYFRESH - PNG06 problem to upload sales.
- 05:49 PM Datanory - DAILYFRESH Production Ticket(ST) #11906 (Support In Progress): DAILYFRESH - PNG06 problem to upload sales.
01/06/2024
- 10:40 PM Datanory - SNEKKU Production Ticket(ST) #11647 (Ticket Resolved): SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot
- 10:10 PM Datanory - DAILYFRESH Production Ticket(ST) #11906 (Ticket Resolved): DAILYFRESH - PNG06 problem to upload sales.
- PNG06 problem to upload sales. Hi technical teamm. Sorry for disturb. If like this is it cause of their line connect...
- 09:40 PM Datanory - DAILYFRESH Production Ticket(ST) #11903 (Ticket Resolved): DAILYFRESH - morning technical team..please assist
- 09:38 PM Datanory - DAILYFRESH Production Ticket(ST) #11903 (Support In Progress): DAILYFRESH - morning technical team..please assist
- 09:37 PM Datanory - DAILYFRESH Production Ticket(ST) #11903 (Ticket Resolved): DAILYFRESH - morning technical team..please assist
- morning technical team..please assist.
PNG06
!0879d41e-ff38-4aab-bc63-e2392e2c44da.jpg!
!e5b491cc-9e02-4ad0-96... - 09:30 PM Datanory - GOLDCREST Production Ticket(ST) #11902 (Support In Progress): GOLDCREST - K/332 not in this route, I want to unstick, can't do it
- 09:30 PM Datanory - GOLDCREST Production Ticket(ST) #11902 (Ticket Resolved): GOLDCREST - K/332 not in this route, I want to unstick, can't do it
- Hi pls check, K/332 not in this route, I want to unstick, can't do it
!353c1b39-dd4a-453f-a17a-d4783e88be77.jpg!
... - 09:25 PM Datanory - GOLDCREST Production Ticket(ST) #11901 (Ticket Resolved): GOLDCREST - MCJ 30/05/24 closing stocks different for 31/05/25 opening
- Hi pls check, why the MCJ 30/05/24 closing stocks different for 31/05/25 opening?
!3312434f-9569-43f6-a426-be33c9e... - 09:21 PM Datanory - PRIMAASIA Production Ticket(ST) #11900 (Ticket Resolved): PRIMAASIA - Data not show after 8th June
- 09:19 PM Datanory - PRIMAASIA Production Ticket(ST) #11900 (Support In Progress): PRIMAASIA - Data not show after 8th June
- 09:18 PM Datanory - PRIMAASIA Production Ticket(ST) #11900 (Ticket Resolved): PRIMAASIA - Data not show after 8th June
- Hi
Good Morning
Data not show after 8th June
No date assigned after 8th June
!ed76d07f-495a-4b87-8637-c344f... - 09:14 PM Datanory - SNEKKU Production Ticket(ST) #11899 (Ticket Resolved): SNEKKU - Why product picture unable see
- - User change file name from 40senx30+2pkts-MIMI-01 to MIMI.
- 09:02 PM Datanory - SNEKKU Production Ticket(ST) #11899 (Support In Progress): SNEKKU - Why product picture unable see
- 09:01 PM Datanory - SNEKKU Production Ticket(ST) #11899 (Ticket Resolved): SNEKKU - Why product picture unable see
- Hi @Azhar MCC Why product picture unable see
- 08:56 PM Datanory - SNEKKU Production Ticket(ST) #11898 (Ticket Resolved): SNEKKU - Why me2, don't have create doc icon
- !a5739c25-3606-4c94-8d49-ee34a0f1696f.jpg!
- 08:52 PM Datanory - SNEKKU Production Ticket(ST) #11898 (Support In Progress): SNEKKU - Why me2, don't have create doc icon
- 08:52 PM Datanory - SNEKKU Production Ticket(ST) #11898 (Ticket Resolved): SNEKKU - Why me2, don't have create doc icon
- [20:25, 31/05/2024] +60 17-739 5515: Hi @Azhar MCC @Jann Yap MCC Why me2, don't have create doc icon?
[20:28, 31/05/... - 08:46 PM Datanory - OROMEO Production Ticket(ST) #11897 (Ticket Resolved): OROMEO - import June Merchandiser route into datanory system
- 08:44 PM Datanory - OROMEO Production Ticket(ST) #11897 (Support In Progress): OROMEO - import June Merchandiser route into datanory system
- 08:43 PM Datanory - OROMEO Production Ticket(ST) #11897 (Ticket Resolved): OROMEO - import June Merchandiser route into datanory system
- Hi @Rashdan Hussin,
Seek for your assistance to import June Merchandiser route into datanory system. - 08:36 PM Datanory - OROMEO Production Ticket(ST) #11896 (Ticket Resolved): OROMEO - user not able to upload, error show
- @Arif MCC this user not able to upload, error show at below
User: 120005
!e402e9bb-45f2-4495-a1b1-0bc32bbb4e42.jp... - 08:17 PM Datanory - SUNTORY Production Ticket(ST) #11895 (Ticket Resolved): KYMMSENG - there are not tally between details and header data
- 08:12 PM Datanory - SUNTORY Production Ticket(ST) #11895 (Support In Progress): KYMMSENG - there are not tally between details and header data
- 08:12 PM Datanory - SUNTORY Production Ticket(ST) #11895 (Ticket Resolved): KYMMSENG - there are not tally between details and header data
- - hi support team, based on latest check with Kymm Seng we found there are not tally between details and header data ...
- 12:29 PM Datanory - OROMEO Production Ticket(ST) #11894 (Escalated to Level 3): OROMEO - New version?
- 12:13 PM Datanory - OROMEO Production Ticket(ST) #11894 (Support In Progress): OROMEO - New version?
- 12:10 PM Datanory - OROMEO Production Ticket(ST) #11790 (Ticket Resolved): OROMEO - assign all customers (15787) to user ID: 110001 (Admin)
31/05/2024
- 06:30 PM Datanory - SNEKKU Production Ticket(ST) #11880: SNEKKU - this collection will cancel in mysoft ya, due to cheque got issue, please assist
- https://app.clickup.com/t/86epg15dr
As the patching already done but the approval history could not display in the... - 06:08 PM Datanory - GOLDCREST Production Ticket(ST) #11882: GOLDCREST - Hi pls check, double inv no in mobile
- select * from txn_invoice_history_header where invoice_no= 'inwwx001398-240530'
select a.at_date,* from txn_invoice_... - 06:03 PM Datanory - OROMEO Production Ticket(ST) #11894: OROMEO - New version?
- https://app.clickup.com/t/86epg0y4f
- 06:02 PM Datanory - OROMEO Production Ticket(ST) #11894 (Ticket Resolved): OROMEO - New version?
- !WhatsApp%20Image%202024-05-31%20at%2017.24.20_c6afffcc.jpg!
New version?
120001--> this user have this problem
... - 05:20 PM Datanory - SNEKKU Production Ticket(ST) #11892 (Ticket Resolved): SNEKKU - why got negative ya
- !WhatsApp%20Image%202024-05-31%20at%2017.06.19_bf2813b7.jpg!
- 04:27 PM Datanory - SNEKKU Production Ticket(ST) #11884 (Escalated to Level 3): Snekku- hi @Azhar13 why same CN appear 2 time ya
- https://app.clickup.com/t/86epfzhtx
- 04:25 PM Datanory - SNEKKU Production Ticket(ST) #11884 (Support In Progress): Snekku- hi @Azhar13 why same CN appear 2 time ya
- 09:03 AM Datanory - SNEKKU Production Ticket(ST) #11884 (Ticket Resolved): Snekku- hi @Azhar13 why same CN appear 2 time ya
- !WhatsApp%20Image%202024-05-31%20at%2008.09.27_f1bb0f82.jpg!
- 04:17 PM Datanory - GOLDCREST Production Ticket(ST) #11876 (Pending Client Verification): Goldcrest- Hi pls check still got this happen...
- 02:12 PM Datanory - GOLDCREST Production Ticket(ST) #11876: Goldcrest- Hi pls check still got this happen...
- https://app.clickup.com/t/86epfxfe9
- 11:07 AM Datanory - GOLDCREST Production Ticket(ST) #11876 (Escalated to Level 3): Goldcrest- Hi pls check still got this happen...
- 11:06 AM Datanory - GOLDCREST Production Ticket(ST) #11876 (Support In Progress): Goldcrest- Hi pls check still got this happen...
- 04:14 PM Datanory - SNEKKU Production Ticket(ST) #11685 (Monitoring): SNEKKU - Hi @Azhar13 Unable upload photo, please assist
- 03:52 PM Datanory - OROMEO Production Ticket(ST) #11887 (Pending Client Verification): Oromeo- @Rashdan Hussin MCC @Arif Ibrahim MCC Please assist as this user have error while upload in mobile.
- internal upload storage - for this one, we will investigate first. but this one will not interrupt transaction upload...
- 03:48 PM Datanory - OROMEO Production Ticket(ST) #11887 (Support In Progress): Oromeo- @Rashdan Hussin MCC @Arif Ibrahim MCC Please assist as this user have error while upload in mobile.
- 03:18 PM Datanory - OROMEO Production Ticket(ST) #11887 (Ticket Resolved): Oromeo- @Rashdan Hussin MCC @Arif Ibrahim MCC Please assist as this user have error while upload in mobile.
- @Rashdan Hussin MCC @Arif Ibrahim MCC Please assist as this user have error while upload in mobile.
User ID: 12000... - 03:49 PM Datanory - GOLDCREST Production Ticket(ST) #11616 (Ticket Resolved): Hi, pls check. Outstanding balance didn't show at mobile
- 03:48 PM Datanory - GOLDCREST Production Ticket(ST) #11616 (Pending Client Verification): Hi, pls check. Outstanding balance didn't show at mobile
- 11:49 AM Datanory - SNEKKU Production Ticket(ST) #11837 (Ticket Resolved): SNEKKU - web not have these collection
- 11:48 AM Datanory - SNEKKU Production Ticket(ST) #11879 (Ticket Resolved): hi @Azhar13 just check CCMN6000005 / 6 also jump, please assist, thanks
- 10:29 AM Datanory - SNEKKU Production Ticket(ST) #11879 (Pending Client Verification): hi @Azhar13 just check CCMN6000005 / 6 also jump, please assist, thanks
- 10:28 AM Datanory - SNEKKU Production Ticket(ST) #11879 (Support In Progress): hi @Azhar13 just check CCMN6000005 / 6 also jump, please assist, thanks
- 11:48 AM Datanory - SNEKKU Production Ticket(ST) #11877 (Ticket Resolved): Snekku- hi @Azhar13,CCMC5000002 manual edit CN in mysoft, please assist, thanks
- 11:48 AM Datanory - SNEKKU Production Ticket(ST) #11877 (Pending Client Verification): Snekku- hi @Azhar13,CCMC5000002 manual edit CN in mysoft, please assist, thanks
select * from txn_mobile_collection_header where col_no like 'CCMC5000002%'
select * from txn_mobile_collect...- 10:37 AM Datanory - SUNTORY Production Ticket(ST) #11726 (Ticket Resolved): Suntory- @~Cris Neoh saleperson got feedback that when he enters order,he have selected discount, but after he upload the discount does not appear on the final invoice.
- 10:35 AM Datanory - SNEKKU Production Ticket(ST) #11886 (Escalated to Level 3): Snekku - Hi @Azhar13 Why unable check in out?
SELECT status,*
FROM product_item
WHERE item_id IN (
'10438e5c-8547-4d46-ad84-8128065a7c35',
'1d85d8d...- 10:32 AM Datanory - SNEKKU Production Ticket(ST) #11886 (Support In Progress): Snekku - Hi @Azhar13 Why unable check in out?
- 10:07 AM Datanory - SNEKKU Production Ticket(ST) #11886 (Ticket Resolved): Snekku - Hi @Azhar13 Why unable check in out?
- !WhatsApp%20Image%202024-05-31%20at%2007.05.12_b110928c.jpg!
hi @Azhar13 user MS3 also same issue, done upload datab...
30/05/2024
- 06:28 PM Datanory - GOLDCREST Production Ticket(ST) #11882 (Ticket Resolved): GOLDCREST - Hi pls check, double inv no in mobile
- !WhatsApp%20Image%202024-05-30%20at%2017.14.55_51f35e99.jpg!
!WhatsApp%20Image%202024-05-30%20at%2017.14.47_07dd0cfe... - 06:16 PM Datanory - SNEKKU Production Ticket(ST) #11880 (Support In Progress): SNEKKU - this collection will cancel in mysoft ya, due to cheque got issue, please assist
- select * from txn_collection_approval_history where collection_id= '06e63163-950e-4115-bd0b-e4cfc9d5d182'
select * f... - 06:15 PM Datanory - SNEKKU Production Ticket(ST) #11880 (Ticket Resolved): SNEKKU - this collection will cancel in mysoft ya, due to cheque got issue, please assist
- !WhatsApp%20Image%202024-05-30%20at%2016.18.32_c1255c3d.jpg!
- 04:38 PM Datanory - SNEKKU Production Ticket(ST) #11879 (Ticket Resolved): hi @Azhar13 just check CCMN6000005 / 6 also jump, please assist, thanks
- 03:06 PM Datanory - SNEKKU Production Ticket(ST) #11877 (Support In Progress): Snekku- hi @Azhar13,CCMC5000002 manual edit CN in mysoft, please assist, thanks
- 03:03 PM Datanory - SNEKKU Production Ticket(ST) #11877: Snekku- hi @Azhar13,CCMC5000002 manual edit CN in mysoft, please assist, thanks
- but why CN not in apps ya?
- 02:52 PM Datanory - SNEKKU Production Ticket(ST) #11877: Snekku- hi @Azhar13,CCMC5000002 manual edit CN in mysoft, please assist, thanks
- hi @Azhar13 this also help edit CN in mysoft, please assist
!WhatsApp%20Image%202024-05-30%20at%2014.32.55_b4748... - 02:34 PM Datanory - SNEKKU Production Ticket(ST) #11877 (Ticket Resolved): Snekku- hi @Azhar13,CCMC5000002 manual edit CN in mysoft, please assist, thanks
- !WhatsApp%20Image%202024-05-30%20at%2014.32.55_e6ff56c0.jpg!
- 02:28 PM Datanory - SNEKKU Production Ticket(ST) #11832 (Ticket Resolved): SNEKKU - unpaid got negative amount
- 02:07 PM Datanory - SNEKKU Production Ticket(ST) #11837 (Pending Client Verification): SNEKKU - web not have these collection
- Hi @~Leewei , kindly refer the above information regarding to the collection issue.
FYI, skipped running number issu... - 01:56 PM Datanory - GOLDCREST Production Ticket(ST) #11876: Goldcrest- Hi pls check still got this happen...
- when the integrate from autocount to datanory app it will check the customer's details has been changed or not (in ...
- 01:51 PM Datanory - GOLDCREST Production Ticket(ST) #11876 (Ticket Resolved): Goldcrest- Hi pls check still got this happen...
- !IMG-20240530-WA0005.jpg!
!IMG-20240530-WA0006.jpg!
!IMG-20240530-WA0007.jpg!
!IMG-20240530-WA0004.jpg!
- 12:23 PM Datanory - DAILYFRESH Production Ticket(ST) #11870 (Ticket Resolved): DailyFresh- JHB06 cannot log in. User said after log in, the sistem auto log out.
- 12:20 PM Datanory - DAILYFRESH Production Ticket(ST) #11870 (Support In Progress): DailyFresh- JHB06 cannot log in. User said after log in, the sistem auto log out.
- 09:42 AM Datanory - DAILYFRESH Production Ticket(ST) #11870: DailyFresh- JHB06 cannot log in. User said after log in, the sistem auto log out.
- User already sent the screenshot
But from our side we could not replicate issue.
- 11:30 AM Datanory - SNEKKU Production Ticket(ST) #11779 (Escalated to Level 3): SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- https://app.clickup.com/t/86epfmz05
- 10:38 AM Datanory - SNEKKU Production Ticket(ST) #11831 (Escalated to Level 3): SNEKKU - picture for collection blur
- https://app.clickup.com/t/86epfmjma
- 10:21 AM Datanory - DAILYFRESH Production Ticket(ST) #11846: DailyFresh- KUA04 Stock Ballance semalam tiada dalam stock Hari ini
- select a.eod_date,b.eod_date,a.product_id, a.stock_balance_qty,b.opening_qty from txn_mobile_eod a
inner join txn_m... - 10:20 AM Datanory - DAILYFRESH Production Ticket(ST) #11846: DailyFresh- KUA04 Stock Ballance semalam tiada dalam stock Hari ini
- https://app.clickup.com/t/86epfez1j
- 10:19 AM Datanory - DAILYFRESH Production Ticket(ST) #11846 (Ticket Resolved): DailyFresh- KUA04 Stock Ballance semalam tiada dalam stock Hari ini
- select a.eod_date,b.eod_date,a.product_id, a.stock_balance_qty,b.opening_qty from txn_mobile_eod a
inner join txn_m... - 09:05 AM Datanory - DAILYFRESH Production Ticket(ST) #11846 (Pending Client Feedback): DailyFresh- KUA04 Stock Ballance semalam tiada dalam stock Hari ini
- hi @~NanaAzira , noted on this escalation we will check on this. thank you
- 10:02 AM Datanory - SNEKKU Production Ticket(ST) #11813 (On-Hold): SNEKKU - can shown percent?
- 10:02 AM Datanory - SNEKKU Production Ticket(ST) #11813 (Support In Progress): SNEKKU - can shown percent?
- 10:00 AM Datanory - SNEKKU Production Ticket(ST) #11813: SNEKKU - can shown percent?
- hi, if can shown both percentage and amount , but if unable both, just put percentage, thanks
- 09:52 AM Datanory - DAILYFRESH Production Ticket(ST) #11869 (Ticket Resolved): Hi Techical Team, Kindly, check for JHR03. User said his sistem cannot see the goods. Kindly assist urgently ya
- 09:51 AM Datanory - DAILYFRESH Production Ticket(ST) #11839 (Escalated to Level 3): DailyFresh- D,putra & warisan infak dlm hh ada 2 buang 1 ok
- https://app.clickup.com/t/86epfkf1r
Delete from mst_route where route_summary_id in(
select route_summary_id fro... - 09:08 AM Datanory - DAILYFRESH Production Ticket(ST) #11839: DailyFresh- D,putra & warisan infak dlm hh ada 2 buang 1 ok
- Hi Technical Team. Why the same cstmr double for tomorrow? As per last week.
Same cstmr. AST17
29/05/2024
- 03:41 PM Datanory - DAILYFRESH Production Ticket(ST) #11870: DailyFresh- JHB06 cannot log in. User said after log in, the sistem auto log out.
- As I checked from our side, We are able to login as user
Already requested user to perform Screen Recordong for fu... - 03:36 PM Datanory - DAILYFRESH Production Ticket(ST) #11870 (Ticket Resolved): DailyFresh- JHB06 cannot log in. User said after log in, the sistem auto log out.
- !WhatsApp%20Image%202024-05-29%20at%2013.21.19_f79f10db.jpg!
- 03:40 PM Datanory - SNEKKU Production Ticket(ST) #11690 (Ticket Resolved): SNEKKU - help to check any setting wrong caused this
- 03:40 PM Datanory - SNEKKU Production Ticket(ST) #11833 (Pending Client Verification): SNEKKU - invoice sales based on invoice only? As not tally with mysoft
- 03:38 PM Datanory - SNEKKU Production Ticket(ST) #11833 (Support In Progress): SNEKKU - invoice sales based on invoice only? As not tally with mysoft
- 03:31 PM Datanory - SUNTORY Production Ticket(ST) #11726 (Pending Client Verification): Suntory- @~Cris Neoh saleperson got feedback that when he enters order,he have selected discount, but after he upload the discount does not appear on the final invoice.
- As I Checked in the clickup already deployed last week has to perform testing before inform to customer
- 03:10 PM Datanory - SUNTORY Production Ticket(ST) #11726: Suntory- @~Cris Neoh saleperson got feedback that when he enters order,he have selected discount, but after he upload the discount does not appear on the final invoice.
- As I Checked in the clickup already deployed last week has to perform testing before inform to customer
- 02:32 PM Datanory - SNEKKU Production Ticket(ST) #11832 (Pending Client Verification): SNEKKU - unpaid got negative amount
select * from txn_invoice_history_header where invoice_balance < 0 and org_id='snekku'
select * from txn...- 02:16 PM Datanory - SNEKKU Production Ticket(ST) #11832: SNEKKU - unpaid got negative amount
- Shan You already fix the issue, for now, need to patch previous data
- 02:30 PM Datanory - DAILYFRESH Production Ticket(ST) #11839: DailyFresh- D,putra & warisan infak dlm hh ada 2 buang 1 ok
- User faced issue that they could not upload database
already requested user to send screen recording for further ... - 02:29 PM Datanory - DAILYFRESH Production Ticket(ST) #11869 (Pending Client Verification): Hi Techical Team, Kindly, check for JHR03. User said his sistem cannot see the goods. Kindly assist urgently ya
- 02:27 PM Datanory - DAILYFRESH Production Ticket(ST) #11869 (Support In Progress): Hi Techical Team, Kindly, check for JHR03. User said his sistem cannot see the goods. Kindly assist urgently ya
- 12:28 PM Datanory - DAILYFRESH Production Ticket(ST) #11869 (Ticket Resolved): Hi Techical Team, Kindly, check for JHR03. User said his sistem cannot see the goods. Kindly assist urgently ya
- User said eco shop sales cannot see.
Then for the goods butter sugar and butter butter scotch not in his list. - 02:15 PM Datanory - SNEKKU Production Ticket(ST) #11804 (Ticket Resolved): SNEKKU - invoice deduct more than collection
- 12:09 PM Datanory - SNEKKU Production Ticket(ST) #11804 (Pending Client Verification): SNEKKU - invoice deduct more than collection
select * from txn_mobile_collection_header where col_id='ff1bb366-87d8-4f0a-a995-0f230be51e51'
select * from txn_m...- 02:05 PM Datanory - GOLDCREST Production Ticket(ST) #11627 (Ticket Resolved): GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
- 11:54 AM Datanory - GOLDCREST Production Ticket(ST) #11627 (Pending Client Verification): GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
- 02:01 PM Datanory - SNEKKU Production Ticket(ST) #11691 (Ticket Resolved): SNEKKU - setting 3% for carton, but why not appear
- 12:43 PM Datanory - OROMEO Production Ticket(ST) #11790 (Pending Client Verification): OROMEO - assign all customers (15787) to user ID: 110001 (Admin)
- select * from member where member_cd = '110001'
select * from customer where org_id = 'OROMEO'
select * from cust... - 12:25 PM Datanory - OROMEO Production Ticket(ST) #11790 (Support In Progress): OROMEO - assign all customers (15787) to user ID: 110001 (Admin)
- 12:37 PM Datanory - GOLDCREST Production Ticket(ST) #11723 (Ticket Resolved): Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.
- Customer already verified this . It has been already foxed as yesterday already conducted .
- 12:26 PM Datanory - GOLDCREST Production Ticket(ST) #11723 (Monitoring): Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.
- 11:37 AM Datanory - DAILYFRESH Production Ticket(ST) #11766 (Ticket Resolved): DAILYFRESH - Van Goods Request Approval for SRB07 whose should be approve?
- 11:35 AM Datanory - DAILYFRESH Production Ticket(ST) #11766 (Pending Client Verification): DAILYFRESH - Van Goods Request Approval for SRB07 whose should be approve?
- 11:32 AM Datanory - SNEKKU Production Ticket(ST) #11761: SNEKKU - receipt can add on details below?
- https://app.clickup.com/t/86epd46j5
- 11:27 AM Datanory - SNEKKU Production Ticket(ST) #11737 (Ticket Resolved): Snekku- hi @Azhar13 but why above picture not collection upload date ya. Upload 15/05, but shown in action 16/05
- 11:17 AM Datanory - SNEKKU Production Ticket(ST) #11509 (Ticket Resolved): SNEKKU - no need check in / out for sales order and collection
- 11:08 AM Datanory - SUNTORY Production Ticket(ST) #11778 (Pending Client Feedback): KYMMSENG - CNY pack SKU when export to Distributor the qty invoice is not correct
- pending suntory to provide the details
- 10:41 AM Datanory - SNEKKU Production Ticket(ST) #11838 (Ticket Resolved): SNEKKU - this cancelled is do by sales team or?
- 09:08 AM Datanory - SNEKKU Production Ticket(ST) #11838 (Pending Client Feedback): SNEKKU - this cancelled is do by sales team or?
- 10:33 AM Datanory - GOLDCREST Production Ticket(ST) #11851 (Ticket Resolved): Goldcrest- hi there, as we create a new user which is BRY, can help us add this new user as PIC as per this customer list? thanks
- 10:26 AM Datanory - GOLDCREST Production Ticket(ST) #11851 (Pending Client Verification): Goldcrest- hi there, as we create a new user which is BRY, can help us add this new user as PIC as per this customer list? thanks
- --create table #tempcustomeruser (
-- customer_code varchar(50),
-- user_code varchar(50)
--)
select * from mem... - 10:15 AM Datanory - GOLDCREST Production Ticket(ST) #11851 (Support In Progress): Goldcrest- hi there, as we create a new user which is BRY, can help us add this new user as PIC as per this customer list? thanks
- 09:59 AM Datanory - GOLDCREST Production Ticket(ST) #11585 (Ticket Resolved): hi, we want set up route plan jnl for user jnm, in customer side ady set PIC，but when we import it shown error
- 09:52 AM Datanory - DAILYFRESH Production Ticket(ST) #11846 (Support In Progress): DailyFresh- KUA04 Stock Ballance semalam tiada dalam stock Hari ini
- SELECT t.created_date,t.opening_qty,t.stock_balance_qty,t.van_in_qty,t.van_out_qty, p.item_name,*
FROM txn_mobile_eo... - 09:06 AM Datanory - SNEKKU Production Ticket(ST) #11813 (Pending Client Feedback): SNEKKU - can shown percent?
- Good morning Lee Wei. for this request, may i know your expectation ?. izzit need to show the promo amount and promo ...
- 09:05 AM Datanory - SNEKKU Production Ticket(ST) #11813 (Support In Progress): SNEKKU - can shown percent?
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