Activity
From 11/05/2024 to 09/06/2024
09/06/2024
- 10:03 PM Datanory - SUNTORY Production Ticket(ST) #11963: KYMMSENG - today header and detail amount no tally
- currently details is correct. Joe already requested user to follow details amount.
Plan: Joe will request datanory t... - 01:05 PM Datanory - SUNTORY Production Ticket(ST) #11963 (Pending Client Verification): KYMMSENG - today header and detail amount no tally
select 850.50
+ 1540.85
+ 33.30
+ 350.75
+ 1030.55
+ 137.95
+ 850.50
SELECT * FROM
(
select h.invoice...- 02:29 PM Datanory - SUNTORY Production Ticket(ST) #11936 (Ticket Resolved): @Mcc Cris pls help to check upload error
- 02:28 PM Datanory - SUNTORY Production Ticket(ST) #11938 (Ticket Resolved): @Mcc Cris pls help me check balance warehouse inventory. The qty available show 0 for all product brand
- 02:27 PM Production Ticket(ST) #11385 (Ticket Resolved): Product Data Import Issues
- 02:24 PM Datanory - SUNTORY Production Ticket(ST) #11947 (Ticket Resolved): Suntory- Hi Team, user did customer import to import 3 customers but only 1 customer is successfully imported.
- 01:09 PM Datanory - SUNTORY Production Ticket(ST) #11947 (Pending Client Verification): Suntory- Hi Team, user did customer import to import 3 customers but only 1 customer is successfully imported.
- 01:06 PM Datanory - SUNTORY Production Ticket(ST) #11947 (Escalated to Level 3): Suntory- Hi Team, user did customer import to import 3 customers but only 1 customer is successfully imported.
- 01:05 PM Datanory - SUNTORY Production Ticket(ST) #11947 (Support In Progress): Suntory- Hi Team, user did customer import to import 3 customers but only 1 customer is successfully imported.
- 02:23 PM Datanory - OROMEO Production Ticket(ST) #11922 (Pending Client Feedback): Oromeo- This user still have issue not able upload transaction
- Ok let me check with her
- 02:15 PM Datanory - SNEKKU Production Ticket(ST) #11926 (Ticket Resolved): Snekku- hi @Azhar13 why 1M001_19 under ME8, but ME3 can check in?
- 02:14 PM Datanory - DAILYFRESH Production Ticket(ST) #11927: Daily fresh- Hi Technical Team. For PNG05 problem for uploading on 1.6.2024. Today my account site said no invoice uploading that day but user said already okay. Please assist.
- Hi @~NanaAzira , may i get an update?
- 02:12 PM Datanory - OROMEO Production Ticket(ST) #11887 (Ticket Resolved): Oromeo- @Rashdan Hussin MCC @Arif Ibrahim MCC Please assist as this user have error while upload in mobile.
- 02:11 PM Datanory - SNEKKU Production Ticket(ST) #11833 (Ticket Resolved): SNEKKU - invoice sales based on invoice only? As not tally with mysoft
- 02:09 PM Datanory - GOLDCREST Production Ticket(ST) #11817 (Ticket Resolved): Hi pls help me to delete this 2 item, I think Daphne use for testing trial transaction
- 02:09 PM Datanory - PRIMAASIA Production Ticket(ST) #11818 (Ticket Resolved): Hi Support Team. Kindly assist on this. Our salesman can't find his outlet in Datanory Apps.
- 02:07 PM Datanory - GOLDCREST Production Ticket(ST) #11801 (Ticket Resolved): GOLDCREST - salesman activity report 23/5 why didn't come out anything?
- 02:06 PM Production Ticket(ST) #11384 (Ticket Resolved): Customer Data Import Issues
- 01:29 PM Datanory - SUNTORY Production Ticket(ST) #11975 (Pending Client Verification): 30165936 this customer no have product list
- 01:28 PM Datanory - SUNTORY Production Ticket(ST) #11975 (Support In Progress): 30165936 this customer no have product list
- 01:26 PM Datanory - SUNTORY Production Ticket(ST) #11975 (Ticket Resolved): 30165936 this customer no have product list
- 01:25 PM Datanory - SUNTORY Production Ticket(ST) #11974 (Pending Client Feedback): KYMMSENG - In tap don't have buy 1 ctn - 5% offer
- @~Jess Liew / @~YNWA kindly help to provide the promotion name
- 01:23 PM Datanory - SUNTORY Production Ticket(ST) #11974 (Support In Progress): KYMMSENG - In tap don't have buy 1 ctn - 5% offer
- 01:22 PM Datanory - SUNTORY Production Ticket(ST) #11974 (Ticket Resolved): KYMMSENG - In tap don't have buy 1 ctn - 5% offer
- 01:18 PM Datanory - SUNTORY Production Ticket(ST) #11971 (Pending Client Feedback): KYMMSENG - Bec 14+1 Promotion no same with bulletin
- bulletin promo issue - request Jim / Jess to check
- 01:18 PM Datanory - SUNTORY Production Ticket(ST) #11971 (Support In Progress): KYMMSENG - Bec 14+1 Promotion no same with bulletin
- 01:11 PM Datanory - SUNTORY Production Ticket(ST) #11973 (Escalated to Level 3): KYMMSENG - cannot create customer
- customer creation not function - (as tested, currently trial is working fine. plan to move customer creation from tri...
- 12:58 PM Datanory - SUNTORY Production Ticket(ST) #11973 (Support In Progress): KYMMSENG - cannot create customer
- customer creation not function - (as tested, currently trial is working fine. plan to move customer creation from tri...
- 01:10 PM Datanory - SUNTORY Production Ticket(ST) #11958 (Pending Client Verification): Kymmseng- Hi Team, need help import these customer into DMS for Kymm Seng as user encounter issue with Customer Import module (reported yesterday)
- 01:09 PM Datanory - SUNTORY Production Ticket(ST) #11958 (Support In Progress): Kymmseng- Hi Team, need help import these customer into DMS for Kymm Seng as user encounter issue with Customer Import module (reported yesterday)
- 01:01 PM Datanory - SUNTORY Production Ticket(ST) #11972 (Pending Client Verification): KYMMSENG - customer is created manually in web but today it is missing
- 12:57 PM Datanory - SUNTORY Production Ticket(ST) #11970 (Pending Client Verification): KYMMSENG - No promotion list
08/06/2024
- 07:26 PM Datanory - SUNTORY Production Ticket(ST) #11973 (Ticket Resolved): KYMMSENG - cannot create customer
- Hi team, user mentioned cannot create customer, can check on this first?
- 07:17 PM Datanory - SUNTORY Production Ticket(ST) #11972 (Support In Progress): KYMMSENG - customer is created manually in web but today it is missing
- select * from customer where customer_name like '%solehah binti omar%'
select * from customer_at where customer_name... - 07:09 PM Datanory - SUNTORY Production Ticket(ST) #11972 (Ticket Resolved): KYMMSENG - customer is created manually in web but today it is missing
- Hi Team, kymm seng report last week this customer is created manually in web but today it is missing. Please help to ...
- 07:02 PM Datanory - SUNTORY Production Ticket(ST) #11971 (Ticket Resolved): KYMMSENG - Bec 14+1 Promotion no same with bulletin
- Bec 14+1 Promotion no same with bulletin
!3a7c0844-1187-47a5-8dc8-caf3429dba94.jpg!
- 06:56 PM Datanory - SUNTORY Production Ticket(ST) #11970 (Support In Progress): KYMMSENG - No promotion list
- select * from customer where customer_name like '%QNSA IKHLAS ENTERPRISE%'
--have two customer code
--user report f... - 06:49 PM Datanory - SUNTORY Production Ticket(ST) #11970 (Ticket Resolved): KYMMSENG - No promotion list
- 30168010 - QNSA IKHLAS ENTERPRISE
No promotion list
!36b22a4f-2651-4644-9875-c2ebc37eb6c7.jpg!
- 06:39 PM Datanory - SUNTORY Production Ticket(ST) #11963 (Support In Progress): KYMMSENG - today header and detail amount no tally
- select * from txn_invoice_history_header where invoice_no = 'INKSMS001218-240607'
--850.50
select * from txn_invo... - 12:29 PM Datanory - GOLDCREST Production Ticket(ST) #11956 (Support In Progress): GOLDCREST - collection 301U/012 didn't reflect to autocount
- select * from txn_mobile_collection_header where col_no = 'CCJNL001853-240606'
select * from txn_mobile_collection... - 11:20 AM Datanory - GOLDCREST Production Ticket(ST) #11954 (Support In Progress): GOLDCREST - mobile didn't show this inwwx000798-230412
- select * from txn_invoice_history_header where invoice_no = 'inwwx000798-240412'
select * from txn_invoice_history_h... - 09:24 AM Datanory - OROMEO Production Ticket(ST) #11969 (Pending Client Verification): OROMEO - Transaction error for user 120001
- 09:22 AM Datanory - OROMEO Production Ticket(ST) #11969 (Support In Progress): OROMEO - Transaction error for user 120001
- 09:22 AM Datanory - OROMEO Production Ticket(ST) #11969 (Ticket Resolved): OROMEO - Transaction error for user 120001
- Transaction error for user 120001
!00bcaf95-f1b2-4432-8f12-c75026bebc30.jpg!
07/06/2024
- 06:41 PM Datanory - SUNTORY Production Ticket(ST) #11963 (Ticket Resolved): KYMMSENG - today header and detail amount no tally
- !WhatsApp%20Image%202024-06-07%20at%2018.40.13_3e08566a.jpg!
!WhatsApp%20Image%202024-06-07%20at%2018.40.13_fce8a944... - 06:03 PM Datanory - SNEKKU Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- https://app.clickup.com/t/86epfmz05
- 05:50 PM Datanory - GOLDCREST Production Ticket(ST) #11940: Hi pls check, why stock 250ml Boboi boy lychee negative?
- select a.eod_date,b.eod_date,a.product_id, a.stock_balance_qty,b.opening_qty from txn_mobile_eod a
inner join txn_m... - 03:35 PM Datanory - GOLDCREST Production Ticket(ST) #11954: GOLDCREST - mobile didn't show this inwwx000798-230412
* -- This is the customer reported that this particular invoice is not shown in the mobile
select * from txn_inv...- 09:30 AM Datanory - GOLDCREST Production Ticket(ST) #11954 (Ticket Resolved): GOLDCREST - mobile didn't show this inwwx000798-230412
- !WhatsApp%20Image%202024-06-07%20at%2009.28.39_4bc993b9.jpg!
!WhatsApp%20Image%202024-06-07%20at%2009.28.23_899bd6f1... - 02:57 PM Datanory - SUNTORY Production Ticket(ST) #11958 (Ticket Resolved): Kymmseng- Hi Team, need help import these customer into DMS for Kymm Seng as user encounter issue with Customer Import module (reported yesterday)
- 02:18 PM Datanory - GOLDCREST Production Ticket(ST) #11944 (Ticket Resolved): Goldcrest- Hi, can help to add user code BRY to route planning?
- 12:34 PM Datanory - SUNTORY Production Ticket(ST) #11953 (Ticket Resolved): Suntory- Morning team, user report missing promotion on both SO and invoice after SO approved, please help to check all the 6th June order and I'm getting user to provide 1 SO as sample
- 12:32 PM Datanory - SUNTORY Production Ticket(ST) #11953 (Support In Progress): Suntory- Morning team, user report missing promotion on both SO and invoice after SO approved, please help to check all the 6th June order and I'm getting user to provide 1 SO as sample
- 11:44 AM Datanory - SUNTORY Production Ticket(ST) #11953: Suntory- Morning team, user report missing promotion on both SO and invoice after SO approved, please help to check all the 6th June order and I'm getting user to provide 1 SO as sample
- Hi arif as we check from our side this report has been resolved previously but this is keep repeating again. develope...
- 09:16 AM Datanory - SUNTORY Production Ticket(ST) #11953 (Ticket Resolved): Suntory- Morning team, user report missing promotion on both SO and invoice after SO approved, please help to check all the 6th June order and I'm getting user to provide 1 SO as sample
- @Rashdan Hussin MCC please log issue
The issue is SR05 based on user feedback - 12:02 PM Datanory - SNEKKU Production Ticket(ST) #11957 (Ticket Resolved): Snekku- hi @~Jann Yap, DN still not in apps ya
- !WhatsApp%20Image%202024-06-07%20at%2010.50.06_2f53d37f.jpg!
!WhatsApp%20Image%202024-06-07%20at%2010.50.18_75cf1107... - 11:49 AM Datanory - GOLDCREST Production Ticket(ST) #11956 (Ticket Resolved): GOLDCREST - collection 301U/012 didn't reflect to autocount
- !WhatsApp%20Image%202024-06-07%20at%2010.34.09_939c710a.jpg!
- 09:06 AM Datanory - SNEKKU Production Ticket(ST) #11912 (Pending Client Verification): Snekku- Hi morning, kindly check as customer code 3H can not issue SO under create Doc or normal process, pls help to check . user MS1
06/06/2024
- 06:33 PM Datanory - OROMEO Production Ticket(ST) #11894 (Pending Client Verification): OROMEO - New version?
- 06:29 PM Datanory - SUNTORY Production Ticket(ST) #11947 (Ticket Resolved): Suntory- Hi Team, user did customer import to import 3 customers but only 1 customer is successfully imported.
- Hi Team, user did customer import to import 3 customers but only 1 customer is successfully imported.
Validation s... - 06:21 PM Datanory - GOLDCREST Production Ticket(ST) #11944 (Pending Client Feedback): Goldcrest- Hi, can help to add user code BRY to route planning?
- 1) go to web_spMstRouteSummaryMasterDataRetriveList --> sp
2) select member_cd,* from mst_sales_team_member a
le... - 06:16 PM Datanory - GOLDCREST Production Ticket(ST) #11944 (Support In Progress): Goldcrest- Hi, can help to add user code BRY to route planning?
- 06:16 PM Datanory - GOLDCREST Production Ticket(ST) #11944 (Ticket Resolved): Goldcrest- Hi, can help to add user code BRY to route planning?
- !WhatsApp%20Image%202024-06-06%20at%2016.29.43_f0b8ca56.jpg!
- 05:01 PM Datanory - SNEKKU Production Ticket(ST) #11886 (Pending Client Verification): Snekku - Hi @Azhar13 Why unable check in out?
- 03:02 PM Datanory - SNEKKU Production Ticket(ST) #11926 (Pending Client Verification): Snekku- hi @Azhar13 why 1M001_19 under ME8, but ME3 can check in?
- 03:01 PM Datanory - SNEKKU Production Ticket(ST) #11926 (Support In Progress): Snekku- hi @Azhar13 why 1M001_19 under ME8, but ME3 can check in?
- 02:55 PM Datanory - GOLDCREST Production Ticket(ST) #11940 (Ticket Resolved): Hi pls check, why stock 250ml Boboi boy lychee negative?
- !2.jpg!
!1.jpg!
- 02:03 PM Datanory - OROMEO Production Ticket(ST) #11922 (Escalated to Level 3): Oromeo- This user still have issue not able upload transaction
- 11:47 AM Datanory - OROMEO Production Ticket(ST) #11922 (Support In Progress): Oromeo- This user still have issue not able upload transaction
- 02:02 PM Datanory - SNEKKU Production Ticket(ST) #11921 (Escalated to Level 3): Snekku- hi @Azhar13 datanory got discount, but in mysoft not, please assist, thanks
- 10:50 AM Datanory - SNEKKU Production Ticket(ST) #11921 (Support In Progress): Snekku- hi @Azhar13 datanory got discount, but in mysoft not, please assist, thanks
- https://app.clickup.com/t/86ephbn1y
- 11:47 AM Datanory - DAILYFRESH Production Ticket(ST) #11927 (Pending Client Verification): Daily fresh- Hi Technical Team. For PNG05 problem for uploading on 1.6.2024. Today my account site said no invoice uploading that day but user said already okay. Please assist.
- 11:33 AM Datanory - DAILYFRESH Production Ticket(ST) #11927 (Support In Progress): Daily fresh- Hi Technical Team. For PNG05 problem for uploading on 1.6.2024. Today my account site said no invoice uploading that day but user said already okay. Please assist.
- 10:31 AM Datanory - SUNTORY Production Ticket(ST) #11938 (Pending Client Verification): @Mcc Cris pls help me check balance warehouse inventory. The qty available show 0 for all product brand
- 10:29 AM Datanory - SUNTORY Production Ticket(ST) #11938 (Support In Progress): @Mcc Cris pls help me check balance warehouse inventory. The qty available show 0 for all product brand
- 10:29 AM Datanory - SUNTORY Production Ticket(ST) #11938 (Ticket Resolved): @Mcc Cris pls help me check balance warehouse inventory. The qty available show 0 for all product brand
- @Mcc Cris pls help me check balance warehouse inventory. The qty available show 0 for all product brand.
And bal for... - 10:22 AM Datanory - SUNTORY Production Ticket(ST) #11936 (Pending Client Verification): @Mcc Cris pls help to check upload error
- 10:20 AM Datanory - SUNTORY Production Ticket(ST) #11936 (Support In Progress): @Mcc Cris pls help to check upload error
- 10:20 AM Datanory - SUNTORY Production Ticket(ST) #11936 (Ticket Resolved): @Mcc Cris pls help to check upload error
- !suntory%201.jpg!
05/06/2024
- 07:02 PM Datanory - SUNTORY Production Ticket(ST) #11918 (Escalated to Level 3): KYMMSENG - face to same issue, missing disc amount
- - Need to get update from tech team
- 06:53 PM Datanory - SUNTORY Production Ticket(ST) #11932 (Escalated to Level 3): KYMMSENG - the decimal place need to show 4
- currently the fix is at mobile uat and requires new mobile release, for temporary fix, will recalculate the mprice fr...
- 06:52 PM Datanory - SUNTORY Production Ticket(ST) #11932 (Support In Progress): KYMMSENG - the decimal place need to show 4
- 06:47 PM Datanory - SUNTORY Production Ticket(ST) #11932 (Ticket Resolved): KYMMSENG - the decimal place need to show 4
- 14006919
14006931
14007266
14007271
14008192
14008193
14008402
14008403
code above if can the decimal place n... - 06:42 PM Datanory - OROMEO Production Ticket(ST) #11922: Oromeo- This user still have issue not able upload transaction
- https://app.clickup.com/t/86epg0y4f
- 06:08 PM Datanory - OROMEO Production Ticket(ST) #11922: Oromeo- This user still have issue not able upload transaction
-
!WhatsApp%20Image%202024-06-05%20at%2014.53.45_4a6c0f2c.jpg!
Hi arif
As I checked with this is due to Item g... - 10:00 AM Datanory - OROMEO Production Ticket(ST) #11922: Oromeo- This user still have issue not able upload transaction
- 2 user have problem
120001
120002 - 10:00 AM Datanory - OROMEO Production Ticket(ST) #11922 (Ticket Resolved): Oromeo- This user still have issue not able upload transaction
- !WhatsApp%20Image%202024-06-05%20at%2009.32.35_1849f543.jpg!
!WhatsApp%20Image%202024-06-05%20at%2009.37.34_63a7ccfc... - 06:42 PM Datanory - SUNTORY Production Ticket(ST) #11920 (Ticket Resolved): KYMMSENG - good return error
- !d6612ab0-46b9-4d79-9faf-cde5e0994f67.jpg!
- 06:39 PM Datanory - SUNTORY Production Ticket(ST) #11920 (Support In Progress): KYMMSENG - good return error
- 06:38 PM Datanory - GOLDCREST Production Ticket(ST) #11902 (Ticket Resolved): GOLDCREST - K/332 not in this route, I want to unstick, can't do it
- 06:19 PM Datanory - DAILYFRESH Production Ticket(ST) #11927 (Ticket Resolved): Daily fresh- Hi Technical Team. For PNG05 problem for uploading on 1.6.2024. Today my account site said no invoice uploading that day but user said already okay. Please assist.
- !WhatsApp%20Image%202024-06-01%20at%2021.58.22_8ebbaa96.jpg!
- 06:14 PM Datanory - SNEKKU Production Ticket(ST) #11926 (Ticket Resolved): Snekku- hi @Azhar13 why 1M001_19 under ME8, but ME3 can check in?
- !WhatsApp%20Image%202024-06-05%20at%2017.52.52_6236bb91.jpg!
- 04:29 PM Datanory - SNEKKU Production Ticket(ST) #11921: Snekku- hi @Azhar13 datanory got discount, but in mysoft not, please assist, thanks
- Datanory:
select * from txn_sales_order_header where order_no= 'SOMS1000405-240605'
select * from txn_sales_order_... - 09:49 AM Datanory - SNEKKU Production Ticket(ST) #11921 (Ticket Resolved): Snekku- hi @Azhar13 datanory got discount, but in mysoft not, please assist, thanks
- !WhatsApp%20Image%202024-06-05%20at%2009.05.30_8d9d6039.jpg!
- 03:52 PM Datanory - SNEKKU Production Ticket(ST) #11916 (Ticket Resolved): Snekku- Hi @Azhar13 why collection number CCMS0... 7 less 1 zero?
- 03:48 PM Datanory - SNEKKU Production Ticket(ST) #11916 (Support In Progress): Snekku- Hi @Azhar13 why collection number CCMS0... 7 less 1 zero?
- 02:31 PM Datanory - SNEKKU Production Ticket(ST) #11916: Snekku- Hi @Azhar13 why collection number CCMS0... 7 less 1 zero?
- I f found that we this particular collection is not found in the mobile database.
in the at table also there was n... - 02:16 PM Datanory - SNEKKU Production Ticket(ST) #11884 (Ticket Resolved): Snekku- hi @Azhar13 why same CN appear 2 time ya
- 11:04 AM Datanory - SNEKKU Production Ticket(ST) #11884 (Pending Client Verification): Snekku- hi @Azhar13 why same CN appear 2 time ya
- 09:51 AM Datanory - SNEKKU Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- !WhatsApp%20Image%202024-06-05%20at%2009.16.18_803af9a2.jpg!
example: 0T001_54
please solve it, as sales team alm...
04/06/2024
- 06:53 PM Datanory - SUNTORY Production Ticket(ST) #11920 (Ticket Resolved): KYMMSENG - good return error
- good return error
refer to this no. GRKSMS000012-240604
Another issue reported during Good Return Approval @Rashdan... - 06:42 PM Datanory - SUNTORY Production Ticket(ST) #11918 (Support In Progress): KYMMSENG - face to same issue, missing disc amount
- --//-----------------------------------------check invoices that having promo issues --------------------------------...
- 06:41 PM Datanory - SUNTORY Production Ticket(ST) #11918 (Ticket Resolved): KYMMSENG - face to same issue, missing disc amount
- face to same issue, missing disc amount
Hi @Arif MCC @Rashdan Hussin the same issue happened for these yesterday inv... - 06:38 PM Datanory - SNEKKU Production Ticket(ST) #11892 (Ticket Resolved): SNEKKU - why got negative ya
- 11:14 AM Datanory - SNEKKU Production Ticket(ST) #11892 (Pending Client Verification): SNEKKU - why got negative ya
- 06:38 PM Datanory - SNEKKU Production Ticket(ST) #11909 (Ticket Resolved): SNEKKU - call report which customer not yet get photo and location
- 12:26 PM Datanory - SNEKKU Production Ticket(ST) #11909 (Pending Client Verification): SNEKKU - call report which customer not yet get photo and location
- Select customer_code, customer_name, 'Did not have photo' as Photo_status
from customer where org_id ='snekku' and ... - 12:24 PM Datanory - SNEKKU Production Ticket(ST) #11909 (Support In Progress): SNEKKU - call report which customer not yet get photo and location
- 06:37 PM Datanory - SUNTORY Production Ticket(ST) #11643 (Ticket Resolved): SUNTORY - block certain URL in android enterprise
- - Bernice already verify that user can only browse kymmseng erp in mozila firefox.
- 06:32 PM Datanory - GOLDCREST Production Ticket(ST) #11882 (Pending Client Verification): GOLDCREST - Hi pls check, double inv no in mobile
- select * from member where member_cd = 'wwx'
select * from txn_invoice_history_header where invoice_no like '%INWW... - 06:15 PM Datanory - SNEKKU Production Ticket(ST) #11916: Snekku- Hi @Azhar13 why collection number CCMS0... 7 less 1 zero?
SELECT * FROM txn_mobile_collection_header where col_no like '%CCMS000007-240604%'
SELECT * FROM txn_mobile_collec...- 03:54 PM Datanory - SNEKKU Production Ticket(ST) #11916 (Ticket Resolved): Snekku- Hi @Azhar13 why collection number CCMS0... 7 less 1 zero?
- !WhatsApp%20Image%202024-06-04%20at%2013.04.42_b2523a83.jpg!
- 05:30 PM Datanory - GOLDCREST Production Ticket(ST) #11902 (Pending Client Verification): GOLDCREST - K/332 not in this route, I want to unstick, can't do it
- 04:35 PM Datanory - GOLDCREST Production Ticket(ST) #11901: GOLDCREST - MCJ 30/05/24 closing stocks different for 31/05/25 opening
- https://app.clickup.com/t/86epgtvzr
- 04:32 PM Datanory - GOLDCREST Production Ticket(ST) #11901 (Escalated to Level 3): GOLDCREST - MCJ 30/05/24 closing stocks different for 31/05/25 opening
- 04:31 PM Datanory - GOLDCREST Production Ticket(ST) #11901 (Support In Progress): GOLDCREST - MCJ 30/05/24 closing stocks different for 31/05/25 opening
- select * from member where member_cd= 'mcj'
select a.eod_id,a.eod_date,b.eod_date,a.product_id,pro.item_name,a.stock... - 02:47 PM Datanory - GOLDCREST Production Ticket(ST) #11901: GOLDCREST - MCJ 30/05/24 closing stocks different for 31/05/25 opening
- select * from member where member_cd= 'mcj'
select a.eod_id,a.eod_date,b.eod_date,a.product_id,pro.item_name,a.stock... - 02:05 PM Datanory - OROMEO Production Ticket(ST) #11896 (Ticket Resolved): OROMEO - user not able to upload, error show
- 10:41 AM Datanory - GOLDCREST Production Ticket(ST) #11876 (Ticket Resolved): Goldcrest- Hi pls check still got this happen...
- 10:32 AM Datanory - SNEKKU Production Ticket(ST) #11912 (Escalated to Level 3): Snekku- Hi morning, kindly check as customer code 3H can not issue SO under create Doc or normal process, pls help to check . user MS1
- 10:29 AM Datanory - SNEKKU Production Ticket(ST) #11912 (Support In Progress): Snekku- Hi morning, kindly check as customer code 3H can not issue SO under create Doc or normal process, pls help to check . user MS1
- https://app.clickup.com/t/86epfx77g
- 10:29 AM Datanory - SNEKKU Production Ticket(ST) #11912: Snekku- Hi morning, kindly check as customer code 3H can not issue SO under create Doc or normal process, pls help to check . user MS1
select * from customer_to_user_relation where customer_id= 'CFEB8C5486AF464D956B7BB12418E81F'
select * from custom...- 09:41 AM Datanory - SNEKKU Production Ticket(ST) #11912 (Ticket Resolved): Snekku- Hi morning, kindly check as customer code 3H can not issue SO under create Doc or normal process, pls help to check . user MS1
03/06/2024
- 10:18 PM Datanory - SUNTORY Production Ticket(ST) #11911 (Escalated to Level 3): KYMMSENG - there is no sales files from KS as well as DMS
- 10:17 PM Datanory - SUNTORY Production Ticket(ST) #11911 (Support In Progress): KYMMSENG - there is no sales files from KS as well as DMS
- 10:16 PM Datanory - SUNTORY Production Ticket(ST) #11911 (Ticket Resolved): KYMMSENG - there is no sales files from KS as well as DMS
- Please be noted there is no sales files from KS as well as DMS
@Rashdan Hussin this is 2nd issue regarding integrati... - 10:09 PM Datanory - SUNTORY Production Ticket(ST) #11910 (Escalated to Level 3): KYMMSENG - keep on receiving multiple emails
- 10:09 PM Datanory - SUNTORY Production Ticket(ST) #11910 (Support In Progress): KYMMSENG - keep on receiving multiple emails
- 10:08 PM Datanory - SUNTORY Production Ticket(ST) #11910 (Ticket Resolved): KYMMSENG - keep on receiving multiple emails
- @Cris Neoh MCC & @Joe MCC something wrong with integration engine . I keep on receiving multiple emails .
For past 2... - 09:46 PM Datanory - OROMEO Production Ticket(ST) #11896: OROMEO - user not able to upload, error show
- - Error seems come from price check data type.
- Already escalate to level 3 (shanyou).
- Shanyou said, got issue w... - 09:37 AM Datanory - SNEKKU Production Ticket(ST) #11880 (Escalated to Level 3): SNEKKU - this collection will cancel in mysoft ya, due to cheque got issue, please assist
02/06/2024
- 03:04 AM Datanory - SNEKKU Production Ticket(ST) #11909 (Ticket Resolved): SNEKKU - call report which customer not yet get photo and location
- Hi @Rashdan Hussin Help to call report which customer not yet get photo and location, thanks
- 03:00 AM Datanory - GOLDCREST Production Ticket(ST) #11882 (Support In Progress): GOLDCREST - Hi pls check, double inv no in mobile
- !Screenshot%202024-06-03%20030107.png!
- In mobile db, INWWX001398-240530 got double. INWWX001399 skipped.
- Got ... - 01:31 AM Datanory - SNEKKU Production Ticket(ST) #11892 (Support In Progress): SNEKKU - why got negative ya
- select * from txn_invoice_history_header where invoice_no = 'IN24/009493'
select * from txn_invoice_history_header_a... - 12:42 AM Datanory - OROMEO Production Ticket(ST) #11896 (Support In Progress): OROMEO - user not able to upload, error show
- 05:51 PM Datanory - DAILYFRESH Production Ticket(ST) #11906 (Ticket Resolved): DAILYFRESH - PNG06 problem to upload sales.
- 05:49 PM Datanory - DAILYFRESH Production Ticket(ST) #11906 (Support In Progress): DAILYFRESH - PNG06 problem to upload sales.
01/06/2024
- 10:40 PM Datanory - SNEKKU Production Ticket(ST) #11647 (Ticket Resolved): SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot
- 10:10 PM Datanory - DAILYFRESH Production Ticket(ST) #11906 (Ticket Resolved): DAILYFRESH - PNG06 problem to upload sales.
- PNG06 problem to upload sales. Hi technical teamm. Sorry for disturb. If like this is it cause of their line connect...
- 09:40 PM Datanory - DAILYFRESH Production Ticket(ST) #11903 (Ticket Resolved): DAILYFRESH - morning technical team..please assist
- 09:38 PM Datanory - DAILYFRESH Production Ticket(ST) #11903 (Support In Progress): DAILYFRESH - morning technical team..please assist
- 09:37 PM Datanory - DAILYFRESH Production Ticket(ST) #11903 (Ticket Resolved): DAILYFRESH - morning technical team..please assist
- morning technical team..please assist.
PNG06
!0879d41e-ff38-4aab-bc63-e2392e2c44da.jpg!
!e5b491cc-9e02-4ad0-96... - 09:30 PM Datanory - GOLDCREST Production Ticket(ST) #11902 (Support In Progress): GOLDCREST - K/332 not in this route, I want to unstick, can't do it
- 09:30 PM Datanory - GOLDCREST Production Ticket(ST) #11902 (Ticket Resolved): GOLDCREST - K/332 not in this route, I want to unstick, can't do it
- Hi pls check, K/332 not in this route, I want to unstick, can't do it
!353c1b39-dd4a-453f-a17a-d4783e88be77.jpg!
... - 09:25 PM Datanory - GOLDCREST Production Ticket(ST) #11901 (Ticket Resolved): GOLDCREST - MCJ 30/05/24 closing stocks different for 31/05/25 opening
- Hi pls check, why the MCJ 30/05/24 closing stocks different for 31/05/25 opening?
!3312434f-9569-43f6-a426-be33c9e... - 09:21 PM Datanory - PRIMAASIA Production Ticket(ST) #11900 (Ticket Resolved): PRIMAASIA - Data not show after 8th June
- 09:19 PM Datanory - PRIMAASIA Production Ticket(ST) #11900 (Support In Progress): PRIMAASIA - Data not show after 8th June
- 09:18 PM Datanory - PRIMAASIA Production Ticket(ST) #11900 (Ticket Resolved): PRIMAASIA - Data not show after 8th June
- Hi
Good Morning
Data not show after 8th June
No date assigned after 8th June
!ed76d07f-495a-4b87-8637-c344f... - 09:14 PM Datanory - SNEKKU Production Ticket(ST) #11899 (Ticket Resolved): SNEKKU - Why product picture unable see
- - User change file name from 40senx30+2pkts-MIMI-01 to MIMI.
- 09:02 PM Datanory - SNEKKU Production Ticket(ST) #11899 (Support In Progress): SNEKKU - Why product picture unable see
- 09:01 PM Datanory - SNEKKU Production Ticket(ST) #11899 (Ticket Resolved): SNEKKU - Why product picture unable see
- Hi @Azhar MCC Why product picture unable see
- 08:56 PM Datanory - SNEKKU Production Ticket(ST) #11898 (Ticket Resolved): SNEKKU - Why me2, don't have create doc icon
- !a5739c25-3606-4c94-8d49-ee34a0f1696f.jpg!
- 08:52 PM Datanory - SNEKKU Production Ticket(ST) #11898 (Support In Progress): SNEKKU - Why me2, don't have create doc icon
- 08:52 PM Datanory - SNEKKU Production Ticket(ST) #11898 (Ticket Resolved): SNEKKU - Why me2, don't have create doc icon
- [20:25, 31/05/2024] +60 17-739 5515: Hi @Azhar MCC @Jann Yap MCC Why me2, don't have create doc icon?
[20:28, 31/05/... - 08:46 PM Datanory - OROMEO Production Ticket(ST) #11897 (Ticket Resolved): OROMEO - import June Merchandiser route into datanory system
- 08:44 PM Datanory - OROMEO Production Ticket(ST) #11897 (Support In Progress): OROMEO - import June Merchandiser route into datanory system
- 08:43 PM Datanory - OROMEO Production Ticket(ST) #11897 (Ticket Resolved): OROMEO - import June Merchandiser route into datanory system
- Hi @Rashdan Hussin,
Seek for your assistance to import June Merchandiser route into datanory system. - 08:36 PM Datanory - OROMEO Production Ticket(ST) #11896 (Ticket Resolved): OROMEO - user not able to upload, error show
- @Arif MCC this user not able to upload, error show at below
User: 120005
!e402e9bb-45f2-4495-a1b1-0bc32bbb4e42.jp... - 08:17 PM Datanory - SUNTORY Production Ticket(ST) #11895 (Ticket Resolved): KYMMSENG - there are not tally between details and header data
- 08:12 PM Datanory - SUNTORY Production Ticket(ST) #11895 (Support In Progress): KYMMSENG - there are not tally between details and header data
- 08:12 PM Datanory - SUNTORY Production Ticket(ST) #11895 (Ticket Resolved): KYMMSENG - there are not tally between details and header data
- - hi support team, based on latest check with Kymm Seng we found there are not tally between details and header data ...
- 12:29 PM Datanory - OROMEO Production Ticket(ST) #11894 (Escalated to Level 3): OROMEO - New version?
- 12:13 PM Datanory - OROMEO Production Ticket(ST) #11894 (Support In Progress): OROMEO - New version?
- 12:10 PM Datanory - OROMEO Production Ticket(ST) #11790 (Ticket Resolved): OROMEO - assign all customers (15787) to user ID: 110001 (Admin)
31/05/2024
- 06:30 PM Datanory - SNEKKU Production Ticket(ST) #11880: SNEKKU - this collection will cancel in mysoft ya, due to cheque got issue, please assist
- https://app.clickup.com/t/86epg15dr
As the patching already done but the approval history could not display in the... - 06:08 PM Datanory - GOLDCREST Production Ticket(ST) #11882: GOLDCREST - Hi pls check, double inv no in mobile
- select * from txn_invoice_history_header where invoice_no= 'inwwx001398-240530'
select a.at_date,* from txn_invoice_... - 06:03 PM Datanory - OROMEO Production Ticket(ST) #11894: OROMEO - New version?
- https://app.clickup.com/t/86epg0y4f
- 06:02 PM Datanory - OROMEO Production Ticket(ST) #11894 (Ticket Resolved): OROMEO - New version?
- !WhatsApp%20Image%202024-05-31%20at%2017.24.20_c6afffcc.jpg!
New version?
120001--> this user have this problem
... - 05:20 PM Datanory - SNEKKU Production Ticket(ST) #11892 (Ticket Resolved): SNEKKU - why got negative ya
- !WhatsApp%20Image%202024-05-31%20at%2017.06.19_bf2813b7.jpg!
- 04:27 PM Datanory - SNEKKU Production Ticket(ST) #11884 (Escalated to Level 3): Snekku- hi @Azhar13 why same CN appear 2 time ya
- https://app.clickup.com/t/86epfzhtx
- 04:25 PM Datanory - SNEKKU Production Ticket(ST) #11884 (Support In Progress): Snekku- hi @Azhar13 why same CN appear 2 time ya
- 09:03 AM Datanory - SNEKKU Production Ticket(ST) #11884 (Ticket Resolved): Snekku- hi @Azhar13 why same CN appear 2 time ya
- !WhatsApp%20Image%202024-05-31%20at%2008.09.27_f1bb0f82.jpg!
- 04:17 PM Datanory - GOLDCREST Production Ticket(ST) #11876 (Pending Client Verification): Goldcrest- Hi pls check still got this happen...
- 02:12 PM Datanory - GOLDCREST Production Ticket(ST) #11876: Goldcrest- Hi pls check still got this happen...
- https://app.clickup.com/t/86epfxfe9
- 11:07 AM Datanory - GOLDCREST Production Ticket(ST) #11876 (Escalated to Level 3): Goldcrest- Hi pls check still got this happen...
- 11:06 AM Datanory - GOLDCREST Production Ticket(ST) #11876 (Support In Progress): Goldcrest- Hi pls check still got this happen...
- 04:14 PM Datanory - SNEKKU Production Ticket(ST) #11685 (Monitoring): SNEKKU - Hi @Azhar13 Unable upload photo, please assist
- 03:52 PM Datanory - OROMEO Production Ticket(ST) #11887 (Pending Client Verification): Oromeo- @Rashdan Hussin MCC @Arif Ibrahim MCC Please assist as this user have error while upload in mobile.
- internal upload storage - for this one, we will investigate first. but this one will not interrupt transaction upload...
- 03:48 PM Datanory - OROMEO Production Ticket(ST) #11887 (Support In Progress): Oromeo- @Rashdan Hussin MCC @Arif Ibrahim MCC Please assist as this user have error while upload in mobile.
- 03:18 PM Datanory - OROMEO Production Ticket(ST) #11887 (Ticket Resolved): Oromeo- @Rashdan Hussin MCC @Arif Ibrahim MCC Please assist as this user have error while upload in mobile.
- @Rashdan Hussin MCC @Arif Ibrahim MCC Please assist as this user have error while upload in mobile.
User ID: 12000... - 03:49 PM Datanory - GOLDCREST Production Ticket(ST) #11616 (Ticket Resolved): Hi, pls check. Outstanding balance didn't show at mobile
- 03:48 PM Datanory - GOLDCREST Production Ticket(ST) #11616 (Pending Client Verification): Hi, pls check. Outstanding balance didn't show at mobile
- 11:49 AM Datanory - SNEKKU Production Ticket(ST) #11837 (Ticket Resolved): SNEKKU - web not have these collection
- 11:48 AM Datanory - SNEKKU Production Ticket(ST) #11879 (Ticket Resolved): hi @Azhar13 just check CCMN6000005 / 6 also jump, please assist, thanks
- 10:29 AM Datanory - SNEKKU Production Ticket(ST) #11879 (Pending Client Verification): hi @Azhar13 just check CCMN6000005 / 6 also jump, please assist, thanks
- 10:28 AM Datanory - SNEKKU Production Ticket(ST) #11879 (Support In Progress): hi @Azhar13 just check CCMN6000005 / 6 also jump, please assist, thanks
- 11:48 AM Datanory - SNEKKU Production Ticket(ST) #11877 (Ticket Resolved): Snekku- hi @Azhar13,CCMC5000002 manual edit CN in mysoft, please assist, thanks
- 11:48 AM Datanory - SNEKKU Production Ticket(ST) #11877 (Pending Client Verification): Snekku- hi @Azhar13,CCMC5000002 manual edit CN in mysoft, please assist, thanks
select * from txn_mobile_collection_header where col_no like 'CCMC5000002%'
select * from txn_mobile_collect...- 10:37 AM Datanory - SUNTORY Production Ticket(ST) #11726 (Ticket Resolved): Suntory- @~Cris Neoh saleperson got feedback that when he enters order,he have selected discount, but after he upload the discount does not appear on the final invoice.
- 10:35 AM Datanory - SNEKKU Production Ticket(ST) #11886 (Escalated to Level 3): Snekku - Hi @Azhar13 Why unable check in out?
SELECT status,*
FROM product_item
WHERE item_id IN (
'10438e5c-8547-4d46-ad84-8128065a7c35',
'1d85d8d...- 10:32 AM Datanory - SNEKKU Production Ticket(ST) #11886 (Support In Progress): Snekku - Hi @Azhar13 Why unable check in out?
- 10:07 AM Datanory - SNEKKU Production Ticket(ST) #11886 (Ticket Resolved): Snekku - Hi @Azhar13 Why unable check in out?
- !WhatsApp%20Image%202024-05-31%20at%2007.05.12_b110928c.jpg!
hi @Azhar13 user MS3 also same issue, done upload datab...
30/05/2024
- 06:28 PM Datanory - GOLDCREST Production Ticket(ST) #11882 (Ticket Resolved): GOLDCREST - Hi pls check, double inv no in mobile
- !WhatsApp%20Image%202024-05-30%20at%2017.14.55_51f35e99.jpg!
!WhatsApp%20Image%202024-05-30%20at%2017.14.47_07dd0cfe... - 06:16 PM Datanory - SNEKKU Production Ticket(ST) #11880 (Support In Progress): SNEKKU - this collection will cancel in mysoft ya, due to cheque got issue, please assist
- select * from txn_collection_approval_history where collection_id= '06e63163-950e-4115-bd0b-e4cfc9d5d182'
select * f... - 06:15 PM Datanory - SNEKKU Production Ticket(ST) #11880 (Ticket Resolved): SNEKKU - this collection will cancel in mysoft ya, due to cheque got issue, please assist
- !WhatsApp%20Image%202024-05-30%20at%2016.18.32_c1255c3d.jpg!
- 04:38 PM Datanory - SNEKKU Production Ticket(ST) #11879 (Ticket Resolved): hi @Azhar13 just check CCMN6000005 / 6 also jump, please assist, thanks
- 03:06 PM Datanory - SNEKKU Production Ticket(ST) #11877 (Support In Progress): Snekku- hi @Azhar13,CCMC5000002 manual edit CN in mysoft, please assist, thanks
- 03:03 PM Datanory - SNEKKU Production Ticket(ST) #11877: Snekku- hi @Azhar13,CCMC5000002 manual edit CN in mysoft, please assist, thanks
- but why CN not in apps ya?
- 02:52 PM Datanory - SNEKKU Production Ticket(ST) #11877: Snekku- hi @Azhar13,CCMC5000002 manual edit CN in mysoft, please assist, thanks
- hi @Azhar13 this also help edit CN in mysoft, please assist
!WhatsApp%20Image%202024-05-30%20at%2014.32.55_b4748... - 02:34 PM Datanory - SNEKKU Production Ticket(ST) #11877 (Ticket Resolved): Snekku- hi @Azhar13,CCMC5000002 manual edit CN in mysoft, please assist, thanks
- !WhatsApp%20Image%202024-05-30%20at%2014.32.55_e6ff56c0.jpg!
- 02:28 PM Datanory - SNEKKU Production Ticket(ST) #11832 (Ticket Resolved): SNEKKU - unpaid got negative amount
- 02:07 PM Datanory - SNEKKU Production Ticket(ST) #11837 (Pending Client Verification): SNEKKU - web not have these collection
- Hi @~Leewei , kindly refer the above information regarding to the collection issue.
FYI, skipped running number issu... - 01:56 PM Datanory - GOLDCREST Production Ticket(ST) #11876: Goldcrest- Hi pls check still got this happen...
- when the integrate from autocount to datanory app it will check the customer's details has been changed or not (in ...
- 01:51 PM Datanory - GOLDCREST Production Ticket(ST) #11876 (Ticket Resolved): Goldcrest- Hi pls check still got this happen...
- !IMG-20240530-WA0005.jpg!
!IMG-20240530-WA0006.jpg!
!IMG-20240530-WA0007.jpg!
!IMG-20240530-WA0004.jpg!
- 12:23 PM Datanory - DAILYFRESH Production Ticket(ST) #11870 (Ticket Resolved): DailyFresh- JHB06 cannot log in. User said after log in, the sistem auto log out.
- 12:20 PM Datanory - DAILYFRESH Production Ticket(ST) #11870 (Support In Progress): DailyFresh- JHB06 cannot log in. User said after log in, the sistem auto log out.
- 09:42 AM Datanory - DAILYFRESH Production Ticket(ST) #11870: DailyFresh- JHB06 cannot log in. User said after log in, the sistem auto log out.
- User already sent the screenshot
But from our side we could not replicate issue.
- 11:30 AM Datanory - SNEKKU Production Ticket(ST) #11779 (Escalated to Level 3): SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- https://app.clickup.com/t/86epfmz05
- 10:38 AM Datanory - SNEKKU Production Ticket(ST) #11831 (Escalated to Level 3): SNEKKU - picture for collection blur
- https://app.clickup.com/t/86epfmjma
- 10:21 AM Datanory - DAILYFRESH Production Ticket(ST) #11846: DailyFresh- KUA04 Stock Ballance semalam tiada dalam stock Hari ini
- select a.eod_date,b.eod_date,a.product_id, a.stock_balance_qty,b.opening_qty from txn_mobile_eod a
inner join txn_m... - 10:20 AM Datanory - DAILYFRESH Production Ticket(ST) #11846: DailyFresh- KUA04 Stock Ballance semalam tiada dalam stock Hari ini
- https://app.clickup.com/t/86epfez1j
- 10:19 AM Datanory - DAILYFRESH Production Ticket(ST) #11846 (Ticket Resolved): DailyFresh- KUA04 Stock Ballance semalam tiada dalam stock Hari ini
- select a.eod_date,b.eod_date,a.product_id, a.stock_balance_qty,b.opening_qty from txn_mobile_eod a
inner join txn_m... - 09:05 AM Datanory - DAILYFRESH Production Ticket(ST) #11846 (Pending Client Feedback): DailyFresh- KUA04 Stock Ballance semalam tiada dalam stock Hari ini
- hi @~NanaAzira , noted on this escalation we will check on this. thank you
- 10:02 AM Datanory - SNEKKU Production Ticket(ST) #11813 (On-Hold): SNEKKU - can shown percent?
- 10:02 AM Datanory - SNEKKU Production Ticket(ST) #11813 (Support In Progress): SNEKKU - can shown percent?
- 10:00 AM Datanory - SNEKKU Production Ticket(ST) #11813: SNEKKU - can shown percent?
- hi, if can shown both percentage and amount , but if unable both, just put percentage, thanks
- 09:52 AM Datanory - DAILYFRESH Production Ticket(ST) #11869 (Ticket Resolved): Hi Techical Team, Kindly, check for JHR03. User said his sistem cannot see the goods. Kindly assist urgently ya
- 09:51 AM Datanory - DAILYFRESH Production Ticket(ST) #11839 (Escalated to Level 3): DailyFresh- D,putra & warisan infak dlm hh ada 2 buang 1 ok
- https://app.clickup.com/t/86epfkf1r
Delete from mst_route where route_summary_id in(
select route_summary_id fro... - 09:08 AM Datanory - DAILYFRESH Production Ticket(ST) #11839: DailyFresh- D,putra & warisan infak dlm hh ada 2 buang 1 ok
- Hi Technical Team. Why the same cstmr double for tomorrow? As per last week.
Same cstmr. AST17
29/05/2024
- 03:41 PM Datanory - DAILYFRESH Production Ticket(ST) #11870: DailyFresh- JHB06 cannot log in. User said after log in, the sistem auto log out.
- As I checked from our side, We are able to login as user
Already requested user to perform Screen Recordong for fu... - 03:36 PM Datanory - DAILYFRESH Production Ticket(ST) #11870 (Ticket Resolved): DailyFresh- JHB06 cannot log in. User said after log in, the sistem auto log out.
- !WhatsApp%20Image%202024-05-29%20at%2013.21.19_f79f10db.jpg!
- 03:40 PM Datanory - SNEKKU Production Ticket(ST) #11690 (Ticket Resolved): SNEKKU - help to check any setting wrong caused this
- 03:40 PM Datanory - SNEKKU Production Ticket(ST) #11833 (Pending Client Verification): SNEKKU - invoice sales based on invoice only? As not tally with mysoft
- 03:38 PM Datanory - SNEKKU Production Ticket(ST) #11833 (Support In Progress): SNEKKU - invoice sales based on invoice only? As not tally with mysoft
- 03:31 PM Datanory - SUNTORY Production Ticket(ST) #11726 (Pending Client Verification): Suntory- @~Cris Neoh saleperson got feedback that when he enters order,he have selected discount, but after he upload the discount does not appear on the final invoice.
- As I Checked in the clickup already deployed last week has to perform testing before inform to customer
- 03:10 PM Datanory - SUNTORY Production Ticket(ST) #11726: Suntory- @~Cris Neoh saleperson got feedback that when he enters order,he have selected discount, but after he upload the discount does not appear on the final invoice.
- As I Checked in the clickup already deployed last week has to perform testing before inform to customer
- 02:32 PM Datanory - SNEKKU Production Ticket(ST) #11832 (Pending Client Verification): SNEKKU - unpaid got negative amount
select * from txn_invoice_history_header where invoice_balance < 0 and org_id='snekku'
select * from txn...- 02:16 PM Datanory - SNEKKU Production Ticket(ST) #11832: SNEKKU - unpaid got negative amount
- Shan You already fix the issue, for now, need to patch previous data
- 02:30 PM Datanory - DAILYFRESH Production Ticket(ST) #11839: DailyFresh- D,putra & warisan infak dlm hh ada 2 buang 1 ok
- User faced issue that they could not upload database
already requested user to send screen recording for further ... - 02:29 PM Datanory - DAILYFRESH Production Ticket(ST) #11869 (Pending Client Verification): Hi Techical Team, Kindly, check for JHR03. User said his sistem cannot see the goods. Kindly assist urgently ya
- 02:27 PM Datanory - DAILYFRESH Production Ticket(ST) #11869 (Support In Progress): Hi Techical Team, Kindly, check for JHR03. User said his sistem cannot see the goods. Kindly assist urgently ya
- 12:28 PM Datanory - DAILYFRESH Production Ticket(ST) #11869 (Ticket Resolved): Hi Techical Team, Kindly, check for JHR03. User said his sistem cannot see the goods. Kindly assist urgently ya
- User said eco shop sales cannot see.
Then for the goods butter sugar and butter butter scotch not in his list. - 02:15 PM Datanory - SNEKKU Production Ticket(ST) #11804 (Ticket Resolved): SNEKKU - invoice deduct more than collection
- 12:09 PM Datanory - SNEKKU Production Ticket(ST) #11804 (Pending Client Verification): SNEKKU - invoice deduct more than collection
select * from txn_mobile_collection_header where col_id='ff1bb366-87d8-4f0a-a995-0f230be51e51'
select * from txn_m...- 02:05 PM Datanory - GOLDCREST Production Ticket(ST) #11627 (Ticket Resolved): GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
- 11:54 AM Datanory - GOLDCREST Production Ticket(ST) #11627 (Pending Client Verification): GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
- 02:01 PM Datanory - SNEKKU Production Ticket(ST) #11691 (Ticket Resolved): SNEKKU - setting 3% for carton, but why not appear
- 12:43 PM Datanory - OROMEO Production Ticket(ST) #11790 (Pending Client Verification): OROMEO - assign all customers (15787) to user ID: 110001 (Admin)
- select * from member where member_cd = '110001'
select * from customer where org_id = 'OROMEO'
select * from cust... - 12:25 PM Datanory - OROMEO Production Ticket(ST) #11790 (Support In Progress): OROMEO - assign all customers (15787) to user ID: 110001 (Admin)
- 12:37 PM Datanory - GOLDCREST Production Ticket(ST) #11723 (Ticket Resolved): Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.
- Customer already verified this . It has been already foxed as yesterday already conducted .
- 12:26 PM Datanory - GOLDCREST Production Ticket(ST) #11723 (Monitoring): Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.
- 11:37 AM Datanory - DAILYFRESH Production Ticket(ST) #11766 (Ticket Resolved): DAILYFRESH - Van Goods Request Approval for SRB07 whose should be approve?
- 11:35 AM Datanory - DAILYFRESH Production Ticket(ST) #11766 (Pending Client Verification): DAILYFRESH - Van Goods Request Approval for SRB07 whose should be approve?
- 11:32 AM Datanory - SNEKKU Production Ticket(ST) #11761: SNEKKU - receipt can add on details below?
- https://app.clickup.com/t/86epd46j5
- 11:27 AM Datanory - SNEKKU Production Ticket(ST) #11737 (Ticket Resolved): Snekku- hi @Azhar13 but why above picture not collection upload date ya. Upload 15/05, but shown in action 16/05
- 11:17 AM Datanory - SNEKKU Production Ticket(ST) #11509 (Ticket Resolved): SNEKKU - no need check in / out for sales order and collection
- 11:08 AM Datanory - SUNTORY Production Ticket(ST) #11778 (Pending Client Feedback): KYMMSENG - CNY pack SKU when export to Distributor the qty invoice is not correct
- pending suntory to provide the details
- 10:41 AM Datanory - SNEKKU Production Ticket(ST) #11838 (Ticket Resolved): SNEKKU - this cancelled is do by sales team or?
- 09:08 AM Datanory - SNEKKU Production Ticket(ST) #11838 (Pending Client Feedback): SNEKKU - this cancelled is do by sales team or?
- 10:33 AM Datanory - GOLDCREST Production Ticket(ST) #11851 (Ticket Resolved): Goldcrest- hi there, as we create a new user which is BRY, can help us add this new user as PIC as per this customer list? thanks
- 10:26 AM Datanory - GOLDCREST Production Ticket(ST) #11851 (Pending Client Verification): Goldcrest- hi there, as we create a new user which is BRY, can help us add this new user as PIC as per this customer list? thanks
- --create table #tempcustomeruser (
-- customer_code varchar(50),
-- user_code varchar(50)
--)
select * from mem... - 10:15 AM Datanory - GOLDCREST Production Ticket(ST) #11851 (Support In Progress): Goldcrest- hi there, as we create a new user which is BRY, can help us add this new user as PIC as per this customer list? thanks
- 09:59 AM Datanory - GOLDCREST Production Ticket(ST) #11585 (Ticket Resolved): hi, we want set up route plan jnl for user jnm, in customer side ady set PIC，but when we import it shown error
- 09:52 AM Datanory - DAILYFRESH Production Ticket(ST) #11846 (Support In Progress): DailyFresh- KUA04 Stock Ballance semalam tiada dalam stock Hari ini
- SELECT t.created_date,t.opening_qty,t.stock_balance_qty,t.van_in_qty,t.van_out_qty, p.item_name,*
FROM txn_mobile_eo... - 09:06 AM Datanory - SNEKKU Production Ticket(ST) #11813 (Pending Client Feedback): SNEKKU - can shown percent?
- Good morning Lee Wei. for this request, may i know your expectation ?. izzit need to show the promo amount and promo ...
- 09:05 AM Datanory - SNEKKU Production Ticket(ST) #11813 (Support In Progress): SNEKKU - can shown percent?
28/05/2024
- 10:04 PM Datanory - SNEKKU Production Ticket(ST) #11838: SNEKKU - this cancelled is do by sales team or?
- select apibatchno, apitype, IsCanceled, * from arpaymententry
where voucherno in ('CCMN3000011', 'CCMN9000006', 'CC... - 09:31 PM Datanory - SNEKKU Production Ticket(ST) #11838 (Support In Progress): SNEKKU - this cancelled is do by sales team or?
- - collection come from mysoft and already cancel at mysoft
- 06:41 PM Datanory - SNEKKU Production Ticket(ST) #11838: SNEKKU - this cancelled is do by sales team or?
- select * from customer where customer_code = '5K033'
select * from txn_invoice_history_header where customer_id = ... - 09:23 AM Datanory - SNEKKU Production Ticket(ST) #11838 (Ticket Resolved): SNEKKU - this cancelled is do by sales team or?
- !WhatsApp%20Image%202024-05-28%20at%2008.14.02_1f82fe57.jpg!
!WhatsApp%20Image%202024-05-28%20at%2008.16.20_3c52f1f7... - 09:39 PM Datanory - SNEKKU Production Ticket(ST) #11804: SNEKKU - invoice deduct more than collection
- !25117d52-00a9-464c-ab00-69595c78e7dd.jpg!
- user already amend in mysoft, our side need to patch follow mysoft - 09:32 PM Datanory - SNEKKU Production Ticket(ST) #11831: SNEKKU - picture for collection blur
- !5e3f5423-542d-4f54-9105-ce07ea084e2f.jpg!
- take photo from gallery also blur - 09:26 PM Datanory - SNEKKU Production Ticket(ST) #11832: SNEKKU - unpaid got negative amount
- - the negative invoice due to collection from mysoft
- 09:18 PM Datanory - SNEKKU Production Ticket(ST) #11837 (Support In Progress): SNEKKU - web not have these collection
- select * from customer where customer_code = '5S009'
select * from member where member_cd = 'MC2'
select * from d... - 09:18 AM Datanory - SNEKKU Production Ticket(ST) #11837 (Ticket Resolved): SNEKKU - web not have these collection
- CCMC2000010
CCMC4000006
CCMC9000010 / 11 / 12 / 14
CCME1000019 / 20
CCMS0000006 / 7 / 8
CCMS2000024 / 25 / 33
C... - 09:16 PM Datanory - SNEKKU Production Ticket(ST) #11824 (Ticket Resolved): SNEKKU - hi @Azhar13, why web not shown CCMS0000008?
- 06:40 PM Datanory - SNEKKU Production Ticket(ST) #11824: SNEKKU - hi @Azhar13, why web not shown CCMS0000008?
- select * from customer where customer_code = '5S009'
select * from member where member_cd = 'MC2'
select * from d... - 06:18 PM Datanory - SNEKKU Production Ticket(ST) #11685: SNEKKU - Hi @Azhar13 Unable upload photo, please assist
- Curently we are testing by uploading multiple customer and using different network
-- so far could not replicate... - 06:13 PM Datanory - SNEKKU Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- Currenly Testing on this issue. But Could not replicate.
Will continue tomorrow doing the testing - 12:36 PM Datanory - SNEKKU Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- As I perform testing (upload customer photo ) as I erform testing The issue could not replicate
Test Scenario
use... - 04:24 PM Datanory - GOLDCREST Production Ticket(ST) #11723: Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.
-
!WhatsApp%20Image%202024-05-28%20at%2016.24.41_f8cd4e7b.jpg!
As I test from my side it is able show all the SKU... - 03:03 PM Datanory - DAILYFRESH Production Ticket(ST) #11846 (Pending Client Feedback): DailyFresh- KUA04 Stock Ballance semalam tiada dalam stock Hari ini
- As I checked , User will upload database tomorrow
- 03:01 PM Datanory - DAILYFRESH Production Ticket(ST) #11846 (Support In Progress): DailyFresh- KUA04 Stock Ballance semalam tiada dalam stock Hari ini
- 12:12 PM Datanory - DAILYFRESH Production Ticket(ST) #11846 (Ticket Resolved): DailyFresh- KUA04 Stock Ballance semalam tiada dalam stock Hari ini
- !WhatsApp%20Image%202024-05-28%20at%2010.33.28_05c21ebc.jpg!
!WhatsApp%20Image%202024-05-28%20at%2010.33.27_d5b49ade... - 02:37 PM Datanory - GOLDCREST Production Ticket(ST) #11851 (Ticket Resolved): Goldcrest- hi there, as we create a new user which is BRY, can help us add this new user as PIC as per this customer list? thanks
- 02:23 PM Datanory - SNEKKU Production Ticket(ST) #11830 (Ticket Resolved): SNEKKU - try collection (without check in out), cheque date empty, but got fill in
- 02:23 PM Datanory - SNEKKU Production Ticket(ST) #11830 (Pending Client Verification): SNEKKU - try collection (without check in out), cheque date empty, but got fill in
- 02:03 PM Datanory - SNEKKU Production Ticket(ST) #11830 (Pending Client Feedback): SNEKKU - try collection (without check in out), cheque date empty, but got fill in
- 11:14 AM Datanory - SNEKKU Production Ticket(ST) #11780 (Escalated to Level 3): Snekku- Hi @Azhar13 why like this ya
- 11:14 AM Datanory - SNEKKU Production Ticket(ST) #11780 (Support In Progress): Snekku- Hi @Azhar13 why like this ya
- 09:55 AM Datanory - GOLDCREST Production Ticket(ST) #11827 (Ticket Resolved): Goldcrest-Hi, 24/5/24 sales invoice report not able to generate
- 09:50 AM Datanory - DAILYFRESH Production Ticket(ST) #11839 (Pending Client Feedback): DailyFresh- D,putra & warisan infak dlm hh ada 2 buang 1 ok
- Requested user to upload database for further checking
select * from customer where customer_code= 'ASCS1208'
... - 09:48 AM Datanory - DAILYFRESH Production Ticket(ST) #11839 (Support In Progress): DailyFresh- D,putra & warisan infak dlm hh ada 2 buang 1 ok
- 09:48 AM Datanory - DAILYFRESH Production Ticket(ST) #11839 (Ticket Resolved): DailyFresh- D,putra & warisan infak dlm hh ada 2 buang 1 ok
- !WhatsApp%20Image%202024-05-28%20at%2008.28.29_7e95f59c.jpg!
!WhatsApp%20Image%202024-05-28%20at%2008.26.46_37693e31... - 09:15 AM Datanory - SUNTORY Production Ticket(ST) #11643: SUNTORY - block certain URL in android enterprise
- Dear Jim,
We already update policy for block all site access except Kymmseng ERP in Mozilla browser. For now, this...
27/05/2024
- 11:17 PM Datanory - SNEKKU Production Ticket(ST) #11824 (Support In Progress): SNEKKU - hi @Azhar13, why web not shown CCMS0000008?
- select * from customer where customer_code = '5S009'
select * from member where member_cd = 'MS0'
select * from d... - 12:47 PM Datanory - SNEKKU Production Ticket(ST) #11824: SNEKKU - hi @Azhar13, why web not shown CCMS0000008?
- select * from di_mobile_txn_collection_header where doc_no like '%CCMS0000008%'
select * from txn_mobile_collectio... - 12:05 PM Datanory - SNEKKU Production Ticket(ST) #11824 (Ticket Resolved): SNEKKU - hi @Azhar13, why web not shown CCMS0000008?
- !WhatsApp%20Image%202024-05-27%20at%2011.24.21_e043aa8f.jpg!
!WhatsApp%20Image%202024-05-27%20at%2011.24.28_fe6ab9c0... - 10:00 PM Datanory - SNEKKU Production Ticket(ST) #11832 (Support In Progress): SNEKKU - unpaid got negative amount
- select * from customer where customer_code = '5K033'
select * from txn_invoice_history_header where customer_id = ... - 04:59 PM Datanory - SNEKKU Production Ticket(ST) #11832 (Ticket Resolved): SNEKKU - unpaid got negative amount
- Hi @Rashdan Hussin why unpaid got negative amount?
!b92a743a-f8ff-41a1-8b51-7ed1e9bb7a11.jpg!
- 09:29 PM Datanory - SNEKKU Production Ticket(ST) #11830 (Support In Progress): SNEKKU - try collection (without check in out), cheque date empty, but got fill in
- select * from txn_mobile_collection_header where col_no = 'CCADMIN000001-240527'
select * from txn_mobile_collection... - 04:56 PM Datanory - SNEKKU Production Ticket(ST) #11830 (Ticket Resolved): SNEKKU - try collection (without check in out), cheque date empty, but got fill in
- hi @Jann Yap MCC, try collection (without check in out), cheque date empty, but got fill in ya
!812cfaa3-8213-431c... - 06:52 PM Datanory - SNEKKU Production Ticket(ST) #11831 (Pending Client Feedback): SNEKKU - picture for collection blur
- @~Leewei can you try take photo from gallery and see whether the photo still got blur
- 06:52 PM Datanory - SNEKKU Production Ticket(ST) #11831 (Support In Progress): SNEKKU - picture for collection blur
- 04:58 PM Datanory - SNEKKU Production Ticket(ST) #11831 (Ticket Resolved): SNEKKU - picture for collection blur
- Hi @Rashdan Hussin picture for collection blur ya, may refer video, when take photo is clear, but after view become b...
- 06:36 PM Datanory - GOLDCREST Production Ticket(ST) #11731 (Ticket Resolved): Hi pls check, CCMCJ000285-240515 didn't reflect to autocount
- 06:35 PM Datanory - GOLDCREST Production Ticket(ST) #11731 (Pending Client Verification): Hi pls check, CCMCJ000285-240515 didn't reflect to autocount
- 03:08 PM Datanory - GOLDCREST Production Ticket(ST) #11731: Hi pls check, CCMCJ000285-240515 didn't reflect to autocount
- Invoice has been paid, still show outstanding:
- http://124.217.245.100:90/redmine/issues/11741
- http://124.217.24... - 06:29 PM Datanory - SUNTORY Production Ticket(ST) #11778: KYMMSENG - CNY pack SKU when export to Distributor the qty invoice is not correct
- SAP issue. Their side need to chnage the conversion factor in SAP
- 06:28 PM Datanory - SUNTORY Production Ticket(ST) #11822 (Ticket Resolved): KYMMSENG - duplicate items when export to ERP
- 06:28 PM Datanory - SUNTORY Production Ticket(ST) #11822 (Pending Client Verification): KYMMSENG - duplicate items when export to ERP
- 04:01 PM Datanory - SUNTORY Production Ticket(ST) #11822 (Escalated to Level 3): KYMMSENG - duplicate items when export to ERP
- 04:00 PM Datanory - SUNTORY Production Ticket(ST) #11822 (Support In Progress): KYMMSENG - duplicate items when export to ERP
- 09:20 AM Datanory - SUNTORY Production Ticket(ST) #11822 (Ticket Resolved): KYMMSENG - duplicate items when export to ERP
- @Joe MCC morning please help to check as Elaine report duplicate items when export to ERP, see if the same root cause...
- 06:25 PM Datanory - SUNTORY Production Ticket(ST) #11812 (Ticket Resolved): KYMMSENG - sell in detail show blank in all transation
- 06:25 PM Datanory - SUNTORY Production Ticket(ST) #11812 (Pending Client Verification): KYMMSENG - sell in detail show blank in all transation
- 06:20 PM Datanory - SUNTORY Production Ticket(ST) #11783 (Ticket Resolved): KYMMSENG - can't find the product code
- 06:20 PM Datanory - SUNTORY Production Ticket(ST) #11783 (Pending Client Verification): KYMMSENG - can't find the product code
- 06:08 PM Datanory - SNEKKU Production Ticket(ST) #11685: SNEKKU - Hi @Azhar13 Unable upload photo, please assist
- need to do testing on this using low network
- 06:05 PM Datanory - GOLDCREST Production Ticket(ST) #11827 (Pending Client Verification): Goldcrest-Hi, 24/5/24 sales invoice report not able to generate
- !WhatsApp%20Image%202024-05-27%20at%2018.06.40_a04872c9.jpg!
- 06:03 PM Datanory - GOLDCREST Production Ticket(ST) #11827 (Support In Progress): Goldcrest-Hi, 24/5/24 sales invoice report not able to generate
- 02:48 PM Datanory - GOLDCREST Production Ticket(ST) #11827: Goldcrest-Hi, 24/5/24 sales invoice report not able to generate
- SELECT *
FROM txn_invoice_history_header
WHERE org_id = 'goldcrest'
AND created_date BETWEEN '2024-05-24 00:00:... - 02:04 PM Datanory - GOLDCREST Production Ticket(ST) #11827: Goldcrest-Hi, 24/5/24 sales invoice report not able to generate
- exec sp_rpt_sales_invoice_summary_report @start_date='2024-05-24 00:00:00',
@end_date='2024-05-24 00:00:00',@branch=... - 01:47 PM Datanory - GOLDCREST Production Ticket(ST) #11827 (Ticket Resolved): Goldcrest-Hi, 24/5/24 sales invoice report not able to generate
- !WhatsApp%20Image%202024-05-27%20at%2013.46.38_0953a3ea.jpg!
- 05:01 PM Datanory - SNEKKU Production Ticket(ST) #11833 (Ticket Resolved): SNEKKU - invoice sales based on invoice only? As not tally with mysoft
- Hi @Rashdan Hussin invoice sales based on invoice only? As not tally with mysoft
!e17ac716-6e0c-445d-a135-c7065a60... - 03:36 PM Datanory - GOLDCREST Production Ticket(ST) #11788 (Ticket Resolved): GOLDCREST - SO didn't upload to sales order approval
- 03:33 PM Datanory - SUNTORY Production Ticket(ST) #11796 (Escalated to Level 3): KYMMSENG - issue in mobile Good Return where once we edit the line item, the warehouse will become Null
- 03:32 PM Datanory - SUNTORY Production Ticket(ST) #11796 (Support In Progress): KYMMSENG - issue in mobile Good Return where once we edit the line item, the warehouse will become Null
- 02:50 PM Datanory - GOLDCREST Production Ticket(ST) #11723: Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.
- - Clickup status Deployed.
- But when testing, there is invoice that have issue to show foc item. - 12:45 PM Datanory - SNEKKU Production Ticket(ST) #11690 (Pending Client Verification): SNEKKU - help to check any setting wrong caused this
- !WhatsApp%20Image%202024-05-27%20at%2009.26.20_c6b02173.jpg!
- 12:41 PM Datanory - SNEKKU Production Ticket(ST) #11691 (Pending Client Verification): SNEKKU - setting 3% for carton, but why not appear
- 12:04 PM Datanory - SNEKKU Production Ticket(ST) #11780: Snekku- Hi @Azhar13 why like this ya
- Snekku raised an escalation regarding multiple discounts being displayed on each SKU, where the discount is applied b...
- 10:30 AM Datanory - SNEKKU Production Ticket(ST) #11686 (Ticket Resolved): SNEKKU - other modules, follow item code ya, can change to follow item code?
- 10:30 AM Datanory - SNEKKU Production Ticket(ST) #11686 (Pending Client Verification): SNEKKU - other modules, follow item code ya, can change to follow item code?
- 09:00 AM Datanory - SNEKKU Production Ticket(ST) #11712: hi @Azhar13 again, already deduct previously, but still shown in collection
- Status in the Clickup In progress
26/05/2024
- 11:04 PM Datanory - GOLDCREST Production Ticket(ST) #11763 (Ticket Resolved): GOLDCREST - didn't reflect to datonory SA report
- 11:04 PM Datanory - GOLDCREST Production Ticket(ST) #11774 (Ticket Resolved): GOLDCREST - Collection didn't reflect to autocount and datanory
- 11:03 PM Datanory - SNEKKU Production Ticket(ST) #11782 (Ticket Resolved): Snekku- Hi @Azhar13 this paid, but still have, please assist
- 11:01 PM Datanory - GOLDCREST Production Ticket(ST) #11797 (Ticket Resolved): GOLDCREST - why for branch V all end date change to 23/5/24
- 11:00 PM Datanory - SNEKKU Production Ticket(ST) #11798 (Ticket Resolved): SNEKKU - click import data but not response
- 10:59 PM Datanory - SUNTORY Production Ticket(ST) #11815 (Ticket Resolved): KYMMSENG - This customer no have HE promotion
- 10:58 PM Datanory - GOLDCREST Production Ticket(ST) #11811 (Ticket Resolved): GOLDCREST - why the mobile showing this invoice
25/05/2024
- 04:09 PM Datanory - SNEKKU Production Ticket(ST) #11780 (On-Hold): Snekku- Hi @Azhar13 why like this ya
- issue can be replicate. next, need to refer to L3 before escalating to them to check on promo calculation (%). - cont...
- 09:47 AM Datanory - SNEKKU Production Ticket(ST) #11780: Snekku- Hi @Azhar13 why like this ya
- - end shift.
- handover to arif.
- on sales order page promo column, it will concatenate when more than one promo. ... - 09:00 AM Datanory - SNEKKU Production Ticket(ST) #11780 (Support In Progress): Snekku- Hi @Azhar13 why like this ya
- select * from customer where customer_code = '3c801'
select * from mobile_promotion_customer_qualifier where custo... - 03:22 PM Datanory - GOLDCREST Production Ticket(ST) #11781 (Escalated to Level 3): Goldcrest- hi, this 2 acc still got showing at salesman mobile
- 09:40 AM Datanory - GOLDCREST Production Ticket(ST) #11781: Goldcrest- hi, this 2 acc still got showing at salesman mobile
- - end shift.
- handover to arif.
- not yet further checking. - 03:06 PM Datanory - GOLDCREST Production Ticket(ST) #11801 (Pending Client Verification): GOLDCREST - salesman activity report 23/5 why didn't come out anything?
- 09:37 AM Datanory - GOLDCREST Production Ticket(ST) #11801: GOLDCREST - salesman activity report 23/5 why didn't come out anything?
- - end shift.
- handover to arif.
- this ticket already done. just need to inform user. - 03:02 PM Datanory - GOLDCREST Production Ticket(ST) #11788 (Pending Client Verification): GOLDCREST - SO didn't upload to sales order approval
select * from member where member_id='2750df1e9be7480da51f72dab18f8cd4'
select * from txn_sales_order_header whe...- 02:42 PM Datanory - GOLDCREST Production Ticket(ST) #11788 (Support In Progress): GOLDCREST - SO didn't upload to sales order approval
- 09:32 AM Datanory - GOLDCREST Production Ticket(ST) #11788: GOLDCREST - SO didn't upload to sales order approval
- select * from approval_flow where org_id = 'goldcrest'
select * from member where member_cd = 'evo'
select * fr... - 11:06 AM Datanory - PRIMAASIA Production Ticket(ST) #11818 (Pending Client Verification): Hi Support Team. Kindly assist on this. Our salesman can't find his outlet in Datanory Apps.
- 11:03 AM Datanory - PRIMAASIA Production Ticket(ST) #11818 (Support In Progress): Hi Support Team. Kindly assist on this. Our salesman can't find his outlet in Datanory Apps.
- 11:02 AM Datanory - PRIMAASIA Production Ticket(ST) #11818 (Ticket Resolved): Hi Support Team. Kindly assist on this. Our salesman can't find his outlet in Datanory Apps.
- !0dac22dc-4f6e-479c-8aff-cf0e9accfaf9.jpg!
- 10:57 AM Datanory - GOLDCREST Production Ticket(ST) #11817 (Pending Client Verification): Hi pls help me to delete this 2 item, I think Daphne use for testing trial transaction
- 10:55 AM Datanory - GOLDCREST Production Ticket(ST) #11817 (Support In Progress): Hi pls help me to delete this 2 item, I think Daphne use for testing trial transaction
- 10:55 AM Datanory - GOLDCREST Production Ticket(ST) #11817 (Ticket Resolved): Hi pls help me to delete this 2 item, I think Daphne use for testing trial transaction
- !0db7737f-0185-49b0-a2d7-e307215ced06.jpg!
- 09:49 AM Datanory - SNEKKU Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- - end shift.
- handover to arif.
- not yet further checking. - 09:21 AM Datanory - SUNTORY Production Ticket(ST) #11796: KYMMSENG - issue in mobile Good Return where once we edit the line item, the warehouse will become Null
- - End shift.
- Handover to arif.
- Not yet checking.
24/05/2024
- 02:06 AM Datanory - GOLDCREST Production Ticket(ST) #11801 (Support In Progress): GOLDCREST - salesman activity report 23/5 why didn't come out anything?
- select b.branch_code, * from mst_area a
inner join mst_branch b on b.branch_id = a.branch_id
where a.org_id = 'gold... - 06:28 PM Datanory - GOLDCREST Production Ticket(ST) #11801: GOLDCREST - salesman activity report 23/5 why didn't come out anything?
- !6f2256fa-d680-4ca7-a90d-66f99149a8bd.jpg!
Hi, can help to set branch code also? - 11:09 AM Datanory - GOLDCREST Production Ticket(ST) #11801 (Ticket Resolved): GOLDCREST - salesman activity report 23/5 why didn't come out anything?
- can help to check salesman activity report 23/5 why didn't come out anything?
but autocount got invoice and collecti... - 12:12 AM Datanory - SUNTORY Production Ticket(ST) #11812 (Escalated to Level 3): KYMMSENG - sell in detail show blank in all transation
- 12:10 AM Datanory - SUNTORY Production Ticket(ST) #11812 (Support In Progress): KYMMSENG - sell in detail show blank in all transation
- 03:19 PM Datanory - SUNTORY Production Ticket(ST) #11812 (Ticket Resolved): KYMMSENG - sell in detail show blank in all transation
- Hi, can help me check about this error?
today sell in detail show blank in all transation
!7108bfad-8af4-4264-926... - 12:05 AM Datanory - SUNTORY Production Ticket(ST) #11815 (Pending Client Verification): KYMMSENG - This customer no have HE promotion
- [19:17, 24/05/2024] +60 17-987 8000: Hai lian is ws.
[19:17, 24/05/2024] +60 17-987 8000: They are selling HE?
[19:... - 11:57 PM Datanory - SUNTORY Production Ticket(ST) #11815 (Support In Progress): KYMMSENG - This customer no have HE promotion
- 06:24 PM Datanory - SUNTORY Production Ticket(ST) #11815 (Ticket Resolved): KYMMSENG - This customer no have HE promotion
- This customer no have HE promotion
!4b23dbe3-beba-47a3-8cf6-b754e2a900da.jpg!
- 07:55 PM Datanory - GOLDCREST Production Ticket(ST) #11811 (Pending Client Verification): GOLDCREST - why the mobile showing this invoice
- select * from member where member_id = 'dc954dfdc1db4e2aaf9d2759a1522725'
select * from txn_invoice_history_header... - 07:49 PM Datanory - GOLDCREST Production Ticket(ST) #11811 (Support In Progress): GOLDCREST - why the mobile showing this invoice
- 12:37 PM Datanory - GOLDCREST Production Ticket(ST) #11811 (Ticket Resolved): GOLDCREST - why the mobile showing this invoice
- Hi pls check for this, WWX started use mobile in Feb 2024, why the mobile showing this invoice
!5eae0ee2-0a03-4003... - 06:56 PM Datanory - SNEKKU Production Ticket(ST) #11798 (Pending Client Verification): SNEKKU - click import data but not response
- 06:53 PM Datanory - SNEKKU Production Ticket(ST) #11798 (Support In Progress): SNEKKU - click import data but not response
- 10:17 AM Datanory - SNEKKU Production Ticket(ST) #11798 (Ticket Resolved): SNEKKU - click import data but not response
- hi @Azhar MCC click import data but not response, please assist, thanks
- 06:21 PM Datanory - SNEKKU Production Ticket(ST) #11804 (Support In Progress): SNEKKU - invoice deduct more than collection
- @~Leewei for now you can amend and approve this collection first. However, our team will keep this issue open. We wil...
- 11:42 AM Datanory - SNEKKU Production Ticket(ST) #11804 (Ticket Resolved): SNEKKU - invoice deduct more than collection
- hi @Azhar MCC why different again invoice deduct more than collection
!ebed6bc4-70cd-4b0b-964b-f4a239dbff82.jpg!
... - 04:14 PM Datanory - GOLDCREST Production Ticket(ST) #11797 (Pending Client Verification): GOLDCREST - why for branch V all end date change to 23/5/24
- --select * into DMS_Ecosystem_Backup_Table.dbo._customer_to_user_relation_20240524
--from DMS_EcoSystem.dbo.customer... - 04:10 PM Datanory - GOLDCREST Production Ticket(ST) #11797 (Support In Progress): GOLDCREST - why for branch V all end date change to 23/5/24
- 10:14 AM Datanory - GOLDCREST Production Ticket(ST) #11797 (Ticket Resolved): GOLDCREST - why for branch V all end date change to 23/5/24
- may i check why for branch V all end date change to 23/5/24 ? as previouly all set to year 2099
sorry, is all custom... - 03:21 PM Datanory - SNEKKU Production Ticket(ST) #11813 (On-Hold): SNEKKU - can shown percent?
- Hi @Azhar MCC Here add on discount percent?
hi @Rashdan Hussin can shown percent?
!1f0d1230-1d89-4740-ad0e-a65d18... - 02:49 PM Datanory - SNEKKU Production Ticket(ST) #11647 (Pending Client Verification): SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot
- 12:20 PM Datanory - SUNTORY Production Ticket(ST) #11783 (Escalated to Level 3): KYMMSENG - can't find the product code
- - Issue with the product in datanory using old code while in ERP have new code.
- 12:16 PM Datanory - SUNTORY Production Ticket(ST) #11783 (Support In Progress): KYMMSENG - can't find the product code
- 12:04 PM Datanory - SNEKKU Production Ticket(ST) #11782 (Pending Client Verification): Snekku- Hi @Azhar13 this paid, but still have, please assist
- 12:00 PM Datanory - SNEKKU Production Ticket(ST) #11782 (Support In Progress): Snekku- Hi @Azhar13 this paid, but still have, please assist
- 11:37 AM Datanory - GOLDCREST Production Ticket(ST) #11774 (Pending Client Verification): GOLDCREST - Collection didn't reflect to autocount and datanory
- Previously, invoice INMCJ000006-240318 already do collection CCMCJ000004-240318 but cancelled. But the invoice balanc...
- 11:00 AM Datanory - GOLDCREST Production Ticket(ST) #11763 (Pending Client Verification): GOLDCREST - didn't reflect to datonory SA report
- 10:30 AM Datanory - GOLDCREST Production Ticket(ST) #11784 (Ticket Resolved): Goldcrest-- Hi, can help to check why this SO didn't upload to sales order approval?
- 10:29 AM Datanory - GOLDCREST Production Ticket(ST) #11784 (Support In Progress): Goldcrest-- Hi, can help to check why this SO didn't upload to sales order approval?
- 10:06 AM Datanory - SUNTORY Production Ticket(ST) #11796 (Ticket Resolved): KYMMSENG - issue in mobile Good Return where once we edit the line item, the warehouse will become Null
- Hi team, we found this issue in mobile Good Return where once we edit the line item, the warehouse will become Null. ...
23/05/2024
- 08:13 PM Datanory - SNEKKU Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- Hi rashdan
This one have not simulate completely due to time constraint
To do List:
have to check the photo i... - 11:55 AM Datanory - SNEKKU Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- select * from Txn_new_customer_attachment where filename like 'aaf4a2f8-5068-4223-b64f-662b0c07a19a.jpg'
select ... - 11:45 AM Datanory - SNEKKU Production Ticket(ST) #11779 (Support In Progress): SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- 10:56 AM Datanory - SNEKKU Production Ticket(ST) #11779 (Pending Client Feedback): SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- 10:56 AM Datanory - SNEKKU Production Ticket(ST) #11779 (Support In Progress): SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- Already request user to upload database
- 09:17 AM Datanory - SNEKKU Production Ticket(ST) #11779 (Ticket Resolved): SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- hi @Rashdan Hussin any update for photo unable upload issue? as MC7 upload shown this
please settle as fast as pos... - 08:02 PM Datanory - SNEKKU Production Ticket(ST) #11780: Snekku- Hi @Azhar13 why like this ya
- Hi rasdhan this ticket has to replicate the issue. Where has to set promotion same as production one to check either...
- 11:09 AM Datanory - SNEKKU Production Ticket(ST) #11780 (Ticket Resolved): Snekku- Hi @Azhar13 why like this ya
- !WhatsApp%20Image%202024-05-23%20at%2011.08.05_893b2ffc.jpg!
!WhatsApp%20Image%202024-05-23%20at%2011.08.59_dfb8b95b... - 07:58 PM Datanory - SNEKKU Production Ticket(ST) #11782: Snekku- Hi @Azhar13 this paid, but still have, please assist
- Hi rashdan That one has to verify the with shan you again on the root cause:
Hi lee wai the invoice *IN24/007515* ... - 02:22 PM Datanory - SNEKKU Production Ticket(ST) #11782 (Ticket Resolved): Snekku- Hi @Azhar13 this paid, but still have, please assist
- !WhatsApp%20Image%202024-05-23%20at%2014.11.02_07ab2881.jpg!
!WhatsApp%20Image%202024-05-23%20at%2014.11.09_1f49f87a... - 07:37 PM Datanory - OROMEO Production Ticket(ST) #11790 (Ticket Resolved): OROMEO - assign all customers (15787) to user ID: 110001 (Admin)
- Dear @Rashdan Hussin,
Kindly assist to assign all customers (15787) to user ID: 110001 (Admin). Ms Carmen will be ... - 07:18 PM Datanory - GOLDCREST Production Ticket(ST) #11788 (Ticket Resolved): GOLDCREST - SO didn't upload to sales order approval
- Hi, can help to check why this SO didn't upload to sales order approval?
salesman ady upload database u can check it - 07:08 PM Datanory - SUNTORY Production Ticket(ST) #11773 (Ticket Resolved): KYMMSENG - check this good return error
- 03:02 PM Datanory - SUNTORY Production Ticket(ST) #11773 (Pending Client Verification): KYMMSENG - check this good return error
- select * from txn_return_details x
left join txn_return_header h on x.return_id = h.return_id
left join produc... - 02:45 PM Datanory - SUNTORY Production Ticket(ST) #11773 (Support In Progress): KYMMSENG - check this good return error
- 06:32 PM Datanory - GOLDCREST Production Ticket(ST) #11763 (Escalated to Level 3): GOLDCREST - didn't reflect to datonory SA report
- Hi pls check, didn't reflect to datonory SA report INWWX001257-240520
CCWWX001287-240520
Hi pls check, Invoice and ... - 01:57 PM Datanory - GOLDCREST Production Ticket(ST) #11763 (Pending Client Verification): GOLDCREST - didn't reflect to datonory SA report
- 11:31 AM Datanory - GOLDCREST Production Ticket(ST) #11763: GOLDCREST - didn't reflect to datonory SA report
- select * from mst_area where org_id = 'goldcrest' and branch_id = 'a263d06e9a504ebe9f52a430f298b1ad'
select * from m... - 10:05 AM Datanory - GOLDCREST Production Ticket(ST) #11763: GOLDCREST - didn't reflect to datonory SA report
- !c7cddc4c-0ce9-4681-ad8a-f9c9b39cd331.jpg!
- 06:06 PM Datanory - GOLDCREST Production Ticket(ST) #11774: GOLDCREST - Collection didn't reflect to autocount and datanory
- --Checking
select * from txn_mobile_collection_header where col_no = 'CCMCJ000359-240521'
select * from txn_mobile_... - 04:58 PM Datanory - GOLDCREST Production Ticket(ST) #11784 (Ticket Resolved): Goldcrest-- Hi, can help to check why this SO didn't upload to sales order approval?
- salesman ady upload database u can check it
- 03:05 PM Datanory - SUNTORY Production Ticket(ST) #11783 (Ticket Resolved): KYMMSENG - can't find the product code
- can't find the product code above in system
!7f81c470-9ba8-4dbc-ae20-765575104edd.jpg!
!a47da63b-3bce-4e52-9e4c-... - 01:51 PM Datanory - GOLDCREST Production Ticket(ST) #11764 (Ticket Resolved): GOLDCREST - Salesman inform me, he can't check out
- 01:50 PM Datanory - SUNTORY Production Ticket(ST) #11777 (Ticket Resolved): KYMMSENG - No have promotion list
- 11:43 AM Datanory - GOLDCREST Production Ticket(ST) #11781 (Support In Progress): Goldcrest- hi, this 2 acc still got showing at salesman mobile
- select * from txn_credit_note_history_header_at where credit_note_no= 'CNMCJ000002-240322' order by at_date desc
sel... - 11:30 AM Datanory - GOLDCREST Production Ticket(ST) #11781 (Ticket Resolved): Goldcrest- hi, this 2 acc still got showing at salesman mobile
- !WhatsApp%20Image%202024-05-23%20at%2010.13.48_e1303e15.jpg!
!WhatsApp%20Image%202024-05-23%20at%2010.13.48_f3807f36... - 10:00 AM Datanory - GOLDCREST Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
- As I checked with shu ern the next release will be 30/5/2024
22/05/2024
- 07:44 AM Datanory - GOLDCREST Production Ticket(ST) #11731: Hi pls check, CCMCJ000285-240515 didn't reflect to autocount
- follow up
- 07:43 AM Datanory - SNEKKU Production Ticket(ST) #11737 (Monitoring): Snekku- hi @Azhar13 but why above picture not collection upload date ya. Upload 15/05, but shown in action 16/05
- 07:42 AM Datanory - SNEKKU Production Ticket(ST) #11761 (Escalated to Level 3): SNEKKU - receipt can add on details below?
- payment receipt can add on details below?
- Cheque No : sales team key cheque no if payment by cheque, key cash if p... - 07:40 AM Datanory - GOLDCREST Production Ticket(ST) #11763: GOLDCREST - didn't reflect to datonory SA report
- issue SA report:
1. branch tcw - should be under user tcw , but user WWX perform the txn, hence not match member id
... - 07:35 AM Datanory - GOLDCREST Production Ticket(ST) #11763 (Support In Progress): GOLDCREST - didn't reflect to datonory SA report
- 06:39 PM Datanory - GOLDCREST Production Ticket(ST) #11774: GOLDCREST - Collection didn't reflect to autocount and datanory
- Select ci.collection_invoices_id, Max(ci.collection_id), ci.invoice_id, '', Max(ihh.invoice_balance), Max(isnull(ci.p...
- 06:38 PM Datanory - GOLDCREST Production Ticket(ST) #11774 (Support In Progress): GOLDCREST - Collection didn't reflect to autocount and datanory
- select * from member where member_cd = 'mcj'
select * from txn_mobile_collection_header where col_no like '%CCMCJ0... - 03:58 PM Datanory - GOLDCREST Production Ticket(ST) #11774 (Ticket Resolved): GOLDCREST - Collection didn't reflect to autocount and datanory
- Hi pls check, Collection didn't reflect to autocount and datanory
CCMCJ000359-240521
CCMCJ000360-240521
!8cd8d1... - 04:40 PM Datanory - SNEKKU Production Ticket(ST) #11692 (Ticket Resolved): SNEKKU - Some of the picture empty and half
- 04:29 PM Datanory - SUNTORY Production Ticket(ST) #11778 (Escalated to Level 3): KYMMSENG - CNY pack SKU when export to Distributor the qty invoice is not correct
- 04:28 PM Datanory - SUNTORY Production Ticket(ST) #11778 (Support In Progress): KYMMSENG - CNY pack SKU when export to Distributor the qty invoice is not correct
- 04:27 PM Datanory - SUNTORY Production Ticket(ST) #11778 (Pending Client Feedback): KYMMSENG - CNY pack SKU when export to Distributor the qty invoice is not correct
- Hi @Rashdan Hussin pls log another issue for CNY pack SKU when export to Distributor the qty invoice is not correct, ...
- 04:23 PM Datanory - SUNTORY Production Ticket(ST) #11777 (Pending Client Verification): KYMMSENG - No have promotion list
- select * from customer where customer_name like '%ONE GLORY ENTERPRISE%'
select * from product_item where item_code ... - 04:18 PM Datanory - SUNTORY Production Ticket(ST) #11777 (Support In Progress): KYMMSENG - No have promotion list
- 04:17 PM Datanory - SUNTORY Production Ticket(ST) #11777 (Ticket Resolved): KYMMSENG - No have promotion list
- No have promotion list
- 04:14 PM Datanory - DAILYFRESH Production Ticket(ST) #11776 (Ticket Resolved): DAILYFRESH - how at handheld have double cstmr name
- select * from customer where customer_code = 'ASCS0755'
select * from customer_at where customer_code = 'ASCS0755'
... - 04:11 PM Datanory - DAILYFRESH Production Ticket(ST) #11776 (Support In Progress): DAILYFRESH - how at handheld have double cstmr name
- 04:11 PM Datanory - DAILYFRESH Production Ticket(ST) #11776 (Ticket Resolved): DAILYFRESH - how at handheld have double cstmr name
- Hi Technical, Can i know how at handheld have double cstmr name ya? AST17. Please advice
!90c63a68-4f1a-487b-b9c5-... - 04:09 PM Datanory - DAILYFRESH Production Ticket(ST) #11775 (Ticket Resolved): DAILYFRESH - Sales Quantity By Item Report. Please assist.
- !4d40ae78-69af-421c-b3af-ce873ea51ef7.jpg!
!94c290e7-3d81-4474-9720-ca479c017940.jpg!
the highlighted column can ... - 04:01 PM Datanory - DAILYFRESH Production Ticket(ST) #11775 (Support In Progress): DAILYFRESH - Sales Quantity By Item Report. Please assist.
- 04:01 PM Datanory - DAILYFRESH Production Ticket(ST) #11775 (Ticket Resolved): DAILYFRESH - Sales Quantity By Item Report. Please assist.
- Morning Technical team. Sales Quantity By Item Report. Please assist.
!0efa6dc9-0925-4ef8-9450-5df18d7e9f7d.jpg!
- 03:56 PM Datanory - SUNTORY Production Ticket(ST) #11773 (Ticket Resolved): KYMMSENG - check this good return error
- @Cris Neoh MCC pls help me check this good return error
@Rashdan Hussin this is the return number, L1 should ask use...
21/05/2024
- 09:46 PM Datanory - GOLDCREST Production Ticket(ST) #11748 (Ticket Resolved): GOLDCREST - why already settled the payment, still showing in mobile?
- Same issue as http://124.217.245.100:90/redmine/issues/11731
- 09:44 PM Datanory - GOLDCREST Production Ticket(ST) #11741 (Ticket Resolved): GOLDCREST - why already settled the payment, still showing in mobile?
- Same issue as http://124.217.245.100:90/redmine/issues/11731
- 09:42 PM Datanory - GOLDCREST Production Ticket(ST) #11750 (Ticket Resolved): GOLDCREST - So how to solve it? For this customer 302K/346 no more outstanding
- 09:27 PM Datanory - SUNTORY Production Ticket(ST) #11770 (Ticket Resolved): KYMMSENG - Upload error
- 09:17 PM Datanory - SUNTORY Production Ticket(ST) #11770 (Support In Progress): KYMMSENG - Upload error
- 09:17 PM Datanory - SUNTORY Production Ticket(ST) #11770 (Ticket Resolved): KYMMSENG - Upload error
- !70dd754e-7894-4c36-a327-1ecf8207ca6d.jpg!
User hit error when want to Upload. - 09:14 PM Datanory - SUNTORY Production Ticket(ST) #11769 (Ticket Resolved): KYMMSENG - cant upload
- 09:07 PM Datanory - SUNTORY Production Ticket(ST) #11769 (Support In Progress): KYMMSENG - cant upload
- 09:07 PM Datanory - SUNTORY Production Ticket(ST) #11769 (Ticket Resolved): KYMMSENG - cant upload
- cant upload
!fc3b20d2-5c9a-4ce3-8fe4-baea09649d20.jpg!
- all user cannot do Upload and Upload database. - 04:15 PM Datanory - GOLDCREST Production Ticket(ST) #11764 (Pending Client Verification): GOLDCREST - Salesman inform me, he can't check out
- 04:12 PM Datanory - GOLDCREST Production Ticket(ST) #11764 (Support In Progress): GOLDCREST - Salesman inform me, he can't check out
- 10:48 AM Datanory - GOLDCREST Production Ticket(ST) #11764 (Ticket Resolved): GOLDCREST - Salesman inform me, he can't check out
- Salesman inform me, he can't check out, then he do like this only can check out
!73588c13-94e2-468f-8a3b-be62588b3... - 03:10 PM Datanory - DAILYFRESH Production Ticket(ST) #11766 (Escalated to Level 3): DAILYFRESH - Van Goods Request Approval for SRB07 whose should be approve?
- 02:04 PM Datanory - DAILYFRESH Production Ticket(ST) #11766: DAILYFRESH - Van Goods Request Approval for SRB07 whose should be approve?
- select * from approval_flow where org_id = 'A000003' and activity = 'Van Goods Request'
select * from approval_flow_... - 11:38 AM Datanory - DAILYFRESH Production Ticket(ST) #11766 (Support In Progress): DAILYFRESH - Van Goods Request Approval for SRB07 whose should be approve?
- Based on checking, SRB07 was assigned to two branches, SRB and SHA. And there is approver for both branches.
VanGood... - 11:37 AM Datanory - DAILYFRESH Production Ticket(ST) #11766 (Ticket Resolved): DAILYFRESH - Van Goods Request Approval for SRB07 whose should be approve?
- Hi Technical Team. For Van Goods Request Approval for SRB07 whose should be approve? SRB01 right? But this 2 days, th...
- 02:57 PM Datanory - SNEKKU Production Ticket(ST) #11762 (Escalated to Level 3): SNEKKU - why last visit shown 20/05/24 for 10T09, user MC5?
- select * from member where member_cd = 'MC5'
select * from customer where customer_code = '10T09'
select * from t... - 10:49 AM Datanory - SNEKKU Production Ticket(ST) #11762 (Support In Progress): SNEKKU - why last visit shown 20/05/24 for 10T09, user MC5?
- 09:02 AM Datanory - SNEKKU Production Ticket(ST) #11762 (Ticket Resolved): SNEKKU - why last visit shown 20/05/24 for 10T09, user MC5?
- hi @Azhar MCC why last visit shown 20/05/24 for 10T09, user MC5? as last visit should be 07/05/24
!9ca139ae-f4d5-4... - 10:56 AM Datanory - SNEKKU Production Ticket(ST) #11761 (Support In Progress): SNEKKU - receipt can add on details below?
- in discussion with Lee Wei to get better expectations and explanation
- 08:58 AM Datanory - SNEKKU Production Ticket(ST) #11761 (Escalated to Level 3): SNEKKU - receipt can add on details below?
- hi @Azhar MCC receipt can add on details below?
- Cheque No
- invoice and cn document Date
- original invoice and ... - 10:45 AM Datanory - GOLDCREST Production Ticket(ST) #11763 (Ticket Resolved): GOLDCREST - didn't reflect to datonory SA report
- Hi pls check, didn't reflect to datonory SA report INWWX001257-240520
CCWWX001287-240520 - 10:39 AM Datanory - GOLDCREST Production Ticket(ST) #11736 (Ticket Resolved): Goldcrest- Hi pls check, why didnt rounding up, unit price RM53.00
- 10:37 AM Datanory - GOLDCREST Production Ticket(ST) #11731: Hi pls check, CCMCJ000285-240515 didn't reflect to autocount
- https://app.clickup.com/t/86epd0u9h
- 10:25 AM Datanory - GOLDCREST Production Ticket(ST) #11731 (Escalated to Level 3): Hi pls check, CCMCJ000285-240515 didn't reflect to autocount
- 10:07 AM Datanory - SNEKKU Production Ticket(ST) #11758 (Ticket Resolved): SNEKKU - unable save, shown bank blank
20/05/2024
- 06:19 PM Datanory - SNEKKU Production Ticket(ST) #11690: SNEKKU - help to check any setting wrong caused this
- Shuern: the quantity in additional rule section has nothing to do with promotion qualifier quantity, it just showing...
- 06:18 PM Datanory - SNEKKU Production Ticket(ST) #11691: SNEKKU - setting 3% for carton, but why not appear
- Shuern: the quantity in additional rule section has nothing to do with promotion qualifier quantity, it just showing...
- 06:12 PM Datanory - SUNTORY Production Ticket(ST) #11674 (Ticket Resolved): suntory- I saw the decimal point difference for 08th and 09th any reason ?
- 06:07 PM Datanory - SUNTORY Production Ticket(ST) #11674 (Support In Progress): suntory- I saw the decimal point difference for 08th and 09th any reason ?
- 06:05 PM Datanory - GOLDCREST Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
- Clickup status: Current Sprint
- 05:59 PM Datanory - SUNTORY Production Ticket(ST) #11656 (Ticket Resolved): Suntory - [07/05, 20:50] MCC Cris: hi not sure if this is issue because when i filter 6th May, then data cannot show [07/05, 20:51] MCC Cris: when no select filter the 6th May data is shown
- 05:55 PM Datanory - SUNTORY Production Ticket(ST) #11656 (Pending Client Verification): Suntory - [07/05, 20:50] MCC Cris: hi not sure if this is issue because when i filter 6th May, then data cannot show [07/05, 20:51] MCC Cris: when no select filter the 6th May data is shown
- 05:49 PM Datanory - SNEKKU Production Ticket(ST) #11686: SNEKKU - other modules, follow item code ya, can change to follow item code?
- Status in clickup: Test
- 05:42 PM Datanory - SNEKKU Production Ticket(ST) #11647: SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot
- - now able to choose collection date
- but collection date not in sequence - 05:26 PM Datanory - GOLDCREST Production Ticket(ST) #11750 (Support In Progress): GOLDCREST - So how to solve it? For this customer 302K/346 no more outstanding
- 10:15 AM Datanory - GOLDCREST Production Ticket(ST) #11750 (Ticket Resolved): GOLDCREST - So how to solve it? For this customer 302K/346 no more outstanding
- Hi pls check, I296886 already paid 27/04/24 (bcoz this inv showing in mobile, salesman issue collection and wrongly ...
- 05:17 PM Datanory - SNEKKU Production Ticket(ST) #11742 (Ticket Resolved): SNEKKU - collection unable approve
- 05:16 PM Datanory - GOLDCREST Production Ticket(ST) #11740 (Ticket Resolved): GOLDCREST - pls check this issue
- 05:15 PM Datanory - SUNTORY Production Ticket(ST) #11739 (Ticket Resolved): KYMMSENG - Another issue is Return
- 02:10 PM Datanory - SNEKKU Production Ticket(ST) #11758 (Support In Progress): SNEKKU - unable save, shown bank blank
- 02:10 PM Datanory - SNEKKU Production Ticket(ST) #11758 (Ticket Resolved): SNEKKU - unable save, shown bank blank
- hi @Azhar MCC unable save, shown bank blank
but we never fill up ya
!4e14938d-0cb6-40c6-a16d-06a17cca46c2.jpg!
!... - 10:55 AM Datanory - GOLDCREST Production Ticket(ST) #11748 (Pending Client Verification): GOLDCREST - why already settled the payment, still showing in mobile?
- select * from customer where customer_code = '302M/170'
select * from member where member_id = '3285f21092ff4c4aa4b8... - 10:49 AM Datanory - GOLDCREST Production Ticket(ST) #11748 (Support In Progress): GOLDCREST - why already settled the payment, still showing in mobile?
- 10:04 AM Datanory - GOLDCREST Production Ticket(ST) #11748 (Ticket Resolved): GOLDCREST - why already settled the payment, still showing in mobile?
- Hi pls check, why already settled the payment, still showing in mobile?
Customer code: 302M/170
!457e1bba-38f9-...
18/05/2024
- 03:19 PM Datanory - GOLDCREST Production Ticket(ST) #11736 (Pending Client Feedback): Goldcrest- Hi pls check, why didnt rounding up, unit price RM53.00
- Hi
Pls understand our office operating hours
Monday-Friday-8.30am to 5.30pm
Saturday-8.30am to 12.30pm
... - 10:53 AM Datanory - GOLDCREST Production Ticket(ST) #11736 (Support In Progress): Goldcrest- Hi pls check, why didnt rounding up, unit price RM53.00
- in progress verify logic with tech team.
as first, i noticed that we integrate the mentioned invoice with PCS price,... - 03:14 PM Datanory - SNEKKU Production Ticket(ST) #11737 (Escalated to Level 3): Snekku- hi @Azhar13 but why above picture not collection upload date ya. Upload 15/05, but shown in action 16/05
- 11:42 AM Datanory - SNEKKU Production Ticket(ST) #11737 (Support In Progress): Snekku- hi @Azhar13 but why above picture not collection upload date ya. Upload 15/05, but shown in action 16/05
- 03:12 PM Datanory - GOLDCREST Production Ticket(ST) #11731: Hi pls check, CCMCJ000285-240515 didn't reflect to autocount
- need further discussion with Goldcrest admin as got 2 collection for this invoice, 1 is backend collection (Autocount...
17/05/2024
- 07:00 PM Datanory - SNEKKU Production Ticket(ST) #11742 (Pending Client Verification): SNEKKU - collection unable approve
- 02:54 PM Datanory - SNEKKU Production Ticket(ST) #11742 (Escalated to Level 3): SNEKKU - collection unable approve
- 02:51 PM Datanory - SNEKKU Production Ticket(ST) #11742 (Support In Progress): SNEKKU - collection unable approve
- 02:51 PM Datanory - SNEKKU Production Ticket(ST) #11742 (Ticket Resolved): SNEKKU - collection unable approve
- hi @Azhar MCC, collection unable approve it got CN
!615a4615-1a37-49dc-b19f-5dd645a9aff8.jpg!
hi @Rashdan Hussi... - 06:55 PM Datanory - GOLDCREST Production Ticket(ST) #11740 (Pending Client Verification): GOLDCREST - pls check this issue
- select * from customer where customer_code = '302k/346'
select * from member where member_id = '2c9e40b5f5904775b711... - 06:52 PM Datanory - GOLDCREST Production Ticket(ST) #11740 (Support In Progress): GOLDCREST - pls check this issue
- 02:46 PM Datanory - GOLDCREST Production Ticket(ST) #11740 (Ticket Resolved): GOLDCREST - pls check this issue
- !6d1b2b10-8c72-4698-acbc-756394c497b0.jpg!
!ccb8ee38-f42d-4b75-96db-dbae4f2a5def.jpg!
!175551d6-8463-4470-ab3b-1b43... - 06:52 PM Datanory - GOLDCREST Production Ticket(ST) #11741 (Pending Client Verification): GOLDCREST - why already settled the payment, still showing in mobile?
- select * from customer where customer_code = '305p/009'
select * from member where member_id = '0d5eda133f2946f1aef0... - 06:42 PM Datanory - GOLDCREST Production Ticket(ST) #11741 (Support In Progress): GOLDCREST - why already settled the payment, still showing in mobile?
- 02:48 PM Datanory - GOLDCREST Production Ticket(ST) #11741 (Ticket Resolved): GOLDCREST - why already settled the payment, still showing in mobile?
- Hi pls check, why already settled the payment, still showing in mobile?
!8cd1a2d3-a946-420b-ba42-9e09616545f4.jpg!... - 06:20 PM Datanory - SNEKKU Production Ticket(ST) #11737: Snekku- hi @Azhar13 but why above picture not collection upload date ya. Upload 15/05, but shown in action 16/05
- This part need to do testing where Do collection and approve collection on the next day
Could not replicate in the ... - 12:38 PM Datanory - SNEKKU Production Ticket(ST) #11737: Snekku- hi @Azhar13 but why above picture not collection upload date ya. Upload 15/05, but shown in action 16/05
- !WhatsApp%20Image%202024-05-17%20at%2012.36.13_86bfdfb9.jpg!
select * from txn_mobile_collection_header where ... - 12:27 PM Datanory - SNEKKU Production Ticket(ST) #11737 (Ticket Resolved): Snekku- hi @Azhar13 but why above picture not collection upload date ya. Upload 15/05, but shown in action 16/05
- 06:13 PM Datanory - GOLDCREST Production Ticket(ST) #11731: Hi pls check, CCMCJ000285-240515 didn't reflect to autocount
select * from txn_mobile_collection_invoice where col_id= '04d4dd14-409b-4f60-b391-83bd568a4545'
select * from ...- 05:15 PM Datanory - GOLDCREST Production Ticket(ST) #11736: Goldcrest- Hi pls check, why didnt rounding up, unit price RM53.00
- SELECT
sod.base_uom_list_price,
pp.selling_price,
pt.item_name,
pt.item_code,
pp.sellin... - 12:24 PM Datanory - GOLDCREST Production Ticket(ST) #11736 (Ticket Resolved): Goldcrest- Hi pls check, why didnt rounding up, unit price RM53.00
- !WhatsApp%20Image%202024-05-17%20at%2010.50.46_ab7b57a1.jpg!
- 04:30 PM Datanory - SUNTORY Production Ticket(ST) #11739 (Pending Client Verification): KYMMSENG - Another issue is Return
- 04:27 PM Datanory - SUNTORY Production Ticket(ST) #11739 (Support In Progress): KYMMSENG - Another issue is Return
- 02:42 PM Datanory - SUNTORY Production Ticket(ST) #11739 (Ticket Resolved): KYMMSENG - Another issue is Return
- Promo Error > Return Goods Stock into system > But how come my stock still non add back ...?
any step miss-out
!3... - 12:03 PM Datanory - GOLDCREST Production Ticket(ST) #11723 (Escalated to Level 3): Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.
- https://app.clickup.com/t/86epc9933
- 11:32 AM Datanory - GOLDCREST Production Ticket(ST) #11723: Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.
- select * from txn_invoice_history_header where invoice_no= 'INWWQ000613-240515'
select * from txn_invoice_history_de... - 11:16 AM Datanory - GOLDCREST Production Ticket(ST) #11723: Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.
- select * from txn_invoice_history_header where invoice_no= 'INWWQ000311-240417'
select * from txn_invoice_history_de... - 09:25 AM Datanory - NIBOU Production Ticket(ST) #11705 (Ticket Resolved): NIBOU - checking all the active users for Nibou
- Dear @Louise Lim,
Kindly refer below information as requested:
AIDAH
Mar-24
FOO
Feb-24
JUSTIN
...
16/05/2024
- 04:17 PM Datanory - SUNTORY Production Ticket(ST) #11726 (Escalated to Level 3): Suntory- @~Cris Neoh saleperson got feedback that when he enters order,he have selected discount, but after he upload the discount does not appear on the final invoice.
- https://app.clickup.com/t/86epc33ck
- 04:16 PM Datanory - SUNTORY Production Ticket(ST) #11726 (Support In Progress): Suntory- @~Cris Neoh saleperson got feedback that when he enters order,he have selected discount, but after he upload the discount does not appear on the final invoice.
- 02:45 PM Datanory - GOLDCREST Production Ticket(ST) #11723 (Pending Client Feedback): Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.
- Hi @~Suzanne , kindly help to request user WWQ to upload database for further checking.
- 02:44 PM Datanory - GOLDCREST Production Ticket(ST) #11723 (Support In Progress): Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.
- 01:14 PM Datanory - GOLDCREST Production Ticket(ST) #11723: Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.
- Based on my finding, I suspect there is reciept issue ( it did not show complete SKUs in the list)
SELECT ptem.item_... - 02:44 PM Datanory - GOLDCREST Production Ticket(ST) #11731 (Pending Client Feedback): Hi pls check, CCMCJ000285-240515 didn't reflect to autocount
- hi @~Suzanne , can we remote to your anydesk?
- 12:10 PM Datanory - GOLDCREST Production Ticket(ST) #11731 (Support In Progress): Hi pls check, CCMCJ000285-240515 didn't reflect to autocount
- Hi @~Suzanne , noted on the escalation. We will check on it and revert back in soonest possible.
!2.jpg!
!1.jpg!
- 12:09 PM Datanory - GOLDCREST Production Ticket(ST) #11731 (Ticket Resolved): Hi pls check, CCMCJ000285-240515 didn't reflect to autocount
- 12:47 PM Datanory - SNEKKU Production Ticket(ST) #11690: SNEKKU - help to check any setting wrong caused this
- the qualifier will not effect the promotion right .
the summary of the order for user reference on how much they hav... - 10:41 AM Datanory - SNEKKU Production Ticket(ST) #11727 (Ticket Resolved): SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
- 10:11 AM Datanory - SNEKKU Production Ticket(ST) #11727 (Pending Client Verification): SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
- !WhatsApp%20Image%202024-05-16%20at%2009.57.34_b2a5fb6a.jpg!
- 10:01 AM Datanory - SUNTORY Production Ticket(ST) #11721 (Ticket Resolved): Suntory- No promotion for all items
- The root cause is due to the customer is created today, but the refresh promotion engine run at midnight
- 10:00 AM Datanory - SUNTORY Production Ticket(ST) #11721 (Pending Client Verification): Suntory- No promotion for all items
- 10:00 AM Datanory - SUNTORY Production Ticket(ST) #11721 (Support In Progress): Suntory- No promotion for all items
- 09:59 AM Datanory - GOLDCREST Production Ticket(ST) #11720 (Ticket Resolved): Goldcrest- hi, INJNL001833-240514 didn't shown in salesman activity report
- 09:58 AM Datanory - GOLDCREST Production Ticket(ST) #11720 (Pending Client Verification): Goldcrest- hi, INJNL001833-240514 didn't shown in salesman activity report
- Hi @~Goldcrest Hotline , the mentioned invoice and collection already appear in the salesman activity report. the roo...
15/05/2024
- 06:18 PM Datanory - SNEKKU Production Ticket(ST) #11727: SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
- https://app.clickup.com/t/86epbw7k5
- 06:18 PM Datanory - SNEKKU Production Ticket(ST) #11727 (Escalated to Level 3): SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
- 06:17 PM Datanory - SNEKKU Production Ticket(ST) #11727 (Support In Progress): SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
- 06:17 PM Datanory - SNEKKU Production Ticket(ST) #11727 (Ticket Resolved): SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
- !WhatsApp%20Image%202024-05-15%20at%2017.59.08_08c5a08b.jpg!
!WhatsApp%20Image%202024-05-15%20at%2017.59.00_bf6c0229... - 06:15 PM Datanory - SNEKKU Production Ticket(ST) #11712: hi @Azhar13 again, already deduct previously, but still shown in collection
- https://app.clickup.com/t/86epbw0x3
- 06:14 PM Datanory - SNEKKU Production Ticket(ST) #11724 (Ticket Resolved): Snekku- hi, pls help check, collection ccmn5000009-240418 has minus the CN/002073 - RM 2.56 but now want to do new collection, and this CN still appear. customer is 5P517 Wan Shing Mktg S/B.
-
- 06:13 PM Datanory - SNEKKU Production Ticket(ST) #11724 (Support In Progress): Snekku- hi, pls help check, collection ccmn5000009-240418 has minus the CN/002073 - RM 2.56 but now want to do new collection, and this CN still appear. customer is 5P517 Wan Shing Mktg S/B.
- 02:20 PM Datanory - SNEKKU Production Ticket(ST) #11724 (Ticket Resolved): Snekku- hi, pls help check, collection ccmn5000009-240418 has minus the CN/002073 - RM 2.56 but now want to do new collection, and this CN still appear. customer is 5P517 Wan Shing Mktg S/B.
- hi, pls help check, collection ccmn5000009-240418 has minus the CN/002073 - RM 2.56 but now want to do new collection...
- 06:01 PM Datanory - SUNTORY Production Ticket(ST) #11721: Suntory- No promotion for all items
- -- Handover to arif
- 12:10 PM Datanory - SUNTORY Production Ticket(ST) #11721 (Ticket Resolved): Suntory- No promotion for all items
- !WhatsApp%20Image%202024-05-15%20at%2010.00.51_93a8c57d.jpg!
@Rashdan Hussin MCC pls check & try simulate based ... - 05:34 PM Datanory - GOLDCREST Production Ticket(ST) #11720 (Pending Client Feedback): Goldcrest- hi, INJNL001833-240514 didn't shown in salesman activity report
- Hi,
"hi, INJNL001833-240514 didn't shown in salesman activity report"
check with you, this customer should be under... - 03:55 PM Datanory - GOLDCREST Production Ticket(ST) #11720 (Escalate to 2nd Level Support): Goldcrest- hi, INJNL001833-240514 didn't shown in salesman activity report
- 11:30 AM Datanory - GOLDCREST Production Ticket(ST) #11720 (Support In Progress): Goldcrest- hi, INJNL001833-240514 didn't shown in salesman activity report
select * from txn_mobile_collection_header where col_id like 'd264571c-4cff-478d-844d-0d5633733ab7'
select * from ...- 11:28 AM Datanory - GOLDCREST Production Ticket(ST) #11720 (Ticket Resolved): Goldcrest- hi, INJNL001833-240514 didn't shown in salesman activity report
- 04:49 PM Datanory - DAILYFRESH Production Ticket(ST) #11722 (Ticket Resolved): DailyFresh- Hi Technical Team. 2 nama cstmr tiAda dalam list handheld user tapi dalam sistem sy, ada dalam sistem. Boleh check? For JHB05.
- 12:44 PM Datanory - DAILYFRESH Production Ticket(ST) #11722 (Pending Client Verification): DailyFresh- Hi Technical Team. 2 nama cstmr tiAda dalam list handheld user tapi dalam sistem sy, ada dalam sistem. Boleh check? For JHB05.
- 12:38 PM Datanory - DAILYFRESH Production Ticket(ST) #11722 (Support In Progress): DailyFresh- Hi Technical Team. 2 nama cstmr tiAda dalam list handheld user tapi dalam sistem sy, ada dalam sistem. Boleh check? For JHB05.
- 12:37 PM Datanory - DAILYFRESH Production Ticket(ST) #11722 (Ticket Resolved): DailyFresh- Hi Technical Team. 2 nama cstmr tiAda dalam list handheld user tapi dalam sistem sy, ada dalam sistem. Boleh check? For JHB05.
- !WhatsApp%20Image%202024-05-15%20at%2011.54.44_7664b5e5.jpg!
!WhatsApp%20Image%202024-05-15%20at%2011.54.44_3acf9b6b... - 03:59 PM Datanory - SUNTORY Production Ticket(ST) #11726 (Ticket Resolved): Suntory- @~Cris Neoh saleperson got feedback that when he enters order,he have selected discount, but after he upload the discount does not appear on the final invoice.
- @Rashdan Hussin MCC please log this issue and further check
!WhatsApp%20Image%202024-05-15%20at%2015.23.05_d4b3dd9e.... - 03:06 PM Datanory - DAILYFRESH Production Ticket(ST) #11719 (Ticket Resolved): Dailyfresh - Tapi stock roti pulak xda
- 02:22 PM Datanory - DAILYFRESH Production Ticket(ST) #11719 (Pending Client Feedback): Dailyfresh - Tapi stock roti pulak xda
- @~Nana Azira as per our called, kindly request user to do van good request (internal adjustment) for this inventory c...
- 02:21 PM Datanory - DAILYFRESH Production Ticket(ST) #11719 (Support In Progress): Dailyfresh - Tapi stock roti pulak xda
- 10:12 AM Datanory - DAILYFRESH Production Ticket(ST) #11719 (Ticket Resolved): Dailyfresh - Tapi stock roti pulak xda
- !WhatsApp%20Image%202024-05-15%20at%2009.23.58_c2b9be2e.jpg!
- 02:49 PM Datanory - DAILYFRESH Production Ticket(ST) #11715 (Ticket Resolved): JHR05 cannot log in. Can somebody help? The password should be 123456. but user cannot log in.
- 09:19 AM Datanory - DAILYFRESH Production Ticket(ST) #11715 (Pending Client Verification): JHR05 cannot log in. Can somebody help? The password should be 123456. but user cannot log in.
- 09:16 AM Datanory - DAILYFRESH Production Ticket(ST) #11715 (Support In Progress): JHR05 cannot log in. Can somebody help? The password should be 123456. but user cannot log in.
- 09:16 AM Datanory - DAILYFRESH Production Ticket(ST) #11715 (Ticket Resolved): JHR05 cannot log in. Can somebody help? The password should be 123456. but user cannot log in.
- JHR05 cannot log in. Can somebody help? The password should be 123456. but user cannot log in.
- 02:18 PM Datanory - GOLDCREST Production Ticket(ST) #11723 (Ticket Resolved): Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.
- !WhatsApp%20Image%202024-05-15%20at%2013.36.52_f0ab5e80.jpg!
!WhatsApp%20Image%202024-05-15%20at%2013.37.23_78ea9128... - 11:36 AM Datanory - GOLDCREST Production Ticket(ST) #11702 (Ticket Resolved): goldcrest- Hi pls check, direction missing
14/05/2024
- 06:37 PM Datanory - SNEKKU Production Ticket(ST) #11692: SNEKKU - Some of the picture empty and half
- - user already use wifi but the image still same.
escalate to azhar. end of shift. - 06:35 PM Datanory - SNEKKU Production Ticket(ST) #11685: SNEKKU - Hi @Azhar13 Unable upload photo, please assist
- - already simulate the issue by take photo in sales order and photo taking module using admin on behalf mo.
- cannot... - 06:30 PM Datanory - NIBOU Production Ticket(ST) #11705 (Pending Client Verification): NIBOU - checking all the active users for Nibou
- --mobile login
select distinct a.member_id, b.member_cd from sync_mobile_token a
inner join member b on a.member_id... - 06:27 PM Datanory - NIBOU Production Ticket(ST) #11705 (Support In Progress): NIBOU - checking all the active users for Nibou
- 10:35 AM Datanory - NIBOU Production Ticket(ST) #11705 (Ticket Resolved): NIBOU - checking all the active users for Nibou
- Dear Arif,
Following up on our previous discussion, could you please help by checking all the active users for Nib... - 05:51 PM Datanory - GOLDCREST Production Ticket(ST) #11698 (Ticket Resolved): Hi pls check, invoice and collection number missing INWWX001117-240510 CCWWX001142-240510
- 05:46 PM Datanory - GOLDCREST Production Ticket(ST) #11698 (Pending Client Verification): Hi pls check, invoice and collection number missing INWWX001117-240510 CCWWX001142-240510
- 04:09 PM Datanory - GOLDCREST Production Ticket(ST) #11698: Hi pls check, invoice and collection number missing INWWX001117-240510 CCWWX001142-240510
-
select * into DMS_EcoSystem_backup_table.dbo.txn_mobile_collection_header_14052024
from DMS_EcoSystem.dbo.txn_... - 04:54 PM Datanory - SNEKKU Production Ticket(ST) #11709 (Ticket Resolved): SNEKKU - Issue of collection in web
- 02:14 PM Datanory - SNEKKU Production Ticket(ST) #11709 (Support In Progress): SNEKKU - Issue of collection in web
- --select * into DMS_Ecosystem_Backup_Table.dbo._txn_mobile_collection_header_20240514
--from DMS_EcoSystem.dbo.txn_m... - 02:14 PM Datanory - SNEKKU Production Ticket(ST) #11709 (Ticket Resolved): SNEKKU - Issue of collection in web
- - Found some collections details were not correct.
- Admin use cheque and CN to knock off invoices but CN was recog... - 04:49 PM Datanory - SUNTORY Production Ticket(ST) #11643 (Pending Client Feedback): SUNTORY - block certain URL in android enterprise
- - Already enable firewall for Suntory02 profile policy.
- Wait feedback from client to able to proceed apply firewal... - 10:37 AM Datanory - SUNTORY Production Ticket(ST) #11643 (Support In Progress): SUNTORY - block certain URL in android enterprise
- 04:45 PM Datanory - SNEKKU Production Ticket(ST) #11667 (Ticket Resolved): SNEKKU - hi @Azhar13 why invoice total amount difference?
- 03:28 PM Datanory - SNEKKU Production Ticket(ST) #11712: hi @Azhar13 again, already deduct previously, but still shown in collection
- select * from txn_mobile_collection_header where col_id like '432743db-5af4-46d7-a303-a447d93331d2'
select * from tx... - 03:28 PM Datanory - SNEKKU Production Ticket(ST) #11712 (Escalated to Level 3): hi @Azhar13 again, already deduct previously, but still shown in collection
- When a collection is completed on the mobile app and the user uploads the database, the invoice balance should be kno...
- 03:16 PM Datanory - SNEKKU Production Ticket(ST) #11712 (Support In Progress): hi @Azhar13 again, already deduct previously, but still shown in collection
- 03:16 PM Datanory - SNEKKU Production Ticket(ST) #11712 (Ticket Resolved): hi @Azhar13 again, already deduct previously, but still shown in collection
- 03:06 PM Datanory - SNEKKU Production Ticket(ST) #11708 (Ticket Resolved): Snekku- hi @Azhar13 unable approve
- 02:22 PM Datanory - SNEKKU Production Ticket(ST) #11708 (Pending Client Verification): Snekku- hi @Azhar13 unable approve
- 12:47 PM Datanory - SNEKKU Production Ticket(ST) #11708 (Escalated to Level 3): Snekku- hi @Azhar13 unable approve
- https://app.clickup.com/t/86epbec18
- 12:44 PM Datanory - SNEKKU Production Ticket(ST) #11708 (Support In Progress): Snekku- hi @Azhar13 unable approve
- 12:44 PM Datanory - SNEKKU Production Ticket(ST) #11708 (Ticket Resolved): Snekku- hi @Azhar13 unable approve
- !Snekku_escaption%20error.png!
- 12:09 PM Datanory - GOLDCREST Production Ticket(ST) #11702 (Support In Progress): goldcrest- Hi pls check, direction missing
- 09:18 AM Datanory - GOLDCREST Production Ticket(ST) #11702 (Ticket Resolved): goldcrest- Hi pls check, direction missing
- !WhatsApp%20Image%202024-05-13%20at%2017.08.41_4e300fb7.jpg!
!WhatsApp%20Image%202024-05-13%20at%2017.08.41_430bb8bb... - 12:07 PM Datanory - GOLDCREST Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
- As I checked with shu ern this is already fixed and waiting for jann advise on production release.
- 12:05 PM Datanory - SUNTORY Production Ticket(ST) #11656: Suntory - [07/05, 20:50] MCC Cris: hi not sure if this is issue because when i filter 6th May, then data cannot show [07/05, 20:51] MCC Cris: when no select filter the 6th May data is shown
- technical team claimed that this issue has been fixed but As I tested in the suntory the issue is still there where I...
- 11:37 AM Datanory - GOLDCREST Production Ticket(ST) #11676 (Ticket Resolved): Goldcrest- Hi pls check, this 2 collection number missing CCWWQ000575-240508, CCWWX001113-240508
13/05/2024
- 07:58 PM Datanory - SNEKKU Production Ticket(ST) #11667: SNEKKU - hi @Azhar13 why invoice total amount difference?
- @~Leewei here the updated collection receipt from mobile for collection CCMS2000023-240508. Kindly refer the receipt ...
- 05:36 PM Datanory - GOLDCREST Production Ticket(ST) #11698: Hi pls check, invoice and collection number missing INWWX001117-240510 CCWWX001142-240510
- 1. Hi pls check, invoice and collection number missing INWWX001117-240510 CCWWX001142-240510
findings:
Collectio... - 05:34 PM Datanory - GOLDCREST Production Ticket(ST) #11698 (Support In Progress): Hi pls check, invoice and collection number missing INWWX001117-240510 CCWWX001142-240510
- 03:28 PM Datanory - GOLDCREST Production Ticket(ST) #11698 (Ticket Resolved): Hi pls check, invoice and collection number missing INWWX001117-240510 CCWWX001142-240510
- !2.jpg!
!5.jpg!
!3.jpg!
!1.jpg!
Hi pls check, invoice and collection number missing INWWX001117-240510 CCWWX00... - 03:32 PM Datanory - SNEKKU Production Ticket(ST) #11690 (Escalated to Level 3): SNEKKU - help to check any setting wrong caused this
- 03:30 PM Datanory - SNEKKU Production Ticket(ST) #11690 (Support In Progress): SNEKKU - help to check any setting wrong caused this
- https://app.clickup.com/t/86epb655e
- 03:29 PM Datanory - SNEKKU Production Ticket(ST) #11691: SNEKKU - setting 3% for carton, but why not appear
- https://app.clickup.com/t/86epb655e
- 03:29 PM Datanory - SNEKKU Production Ticket(ST) #11691 (Escalated to Level 3): SNEKKU - setting 3% for carton, but why not appear
- 03:27 PM Datanory - SNEKKU Production Ticket(ST) #11691 (Support In Progress): SNEKKU - setting 3% for carton, but why not appear
- 03:27 PM Datanory - GOLDCREST Production Ticket(ST) #11539 (Ticket Resolved): GOLDCREST - Hi pls check, WWQ 19/04/24 stock bal.
- 11:35 AM Datanory - GOLDCREST Production Ticket(ST) #11539 (Pending Client Verification): GOLDCREST - Hi pls check, WWQ 19/04/24 stock bal.
- This is due to the cancelled foc items did not update the actual inventory. Same issue happened to WWX and WWQ.
W... - 03:17 PM Production Ticket(ST) #11385 (Escalated to Level 3): Product Data Import Issues
- @Mcc Jann as tested, if using xlsx file in route plan module, there is no issue to import but if using csv file will ...
- 03:16 PM Production Ticket(ST) #11385 (Support In Progress): Product Data Import Issues
- 03:16 PM Production Ticket(ST) #11384 (Escalated to Level 3): Customer Data Import Issues
- @Mcc Jann as tested, if using xlsx file in route plan module, there is no issue to import but if using csv file will ...
- 02:39 PM Production Ticket(ST) #11384 (Support In Progress): Customer Data Import Issues
- 02:30 PM Datanory - GOLDCREST Production Ticket(ST) #11604 (Ticket Resolved): can help to delete credit note for this 3 acc?
- 02:28 PM Datanory - GOLDCREST Production Ticket(ST) #11695 (Ticket Resolved): RE: Goldcrest Active User Start period
- 10:54 AM Datanory - GOLDCREST Production Ticket(ST) #11695 (Pending Client Verification): RE: Goldcrest Active User Start period
- 10:54 AM Datanory - GOLDCREST Production Ticket(ST) #11695 (Support In Progress): RE: Goldcrest Active User Start period
- 10:49 AM Datanory - GOLDCREST Production Ticket(ST) #11695 (Ticket Resolved): RE: Goldcrest Active User Start period
- Dear Arif,
Following up on our previous discussion, could you please help by checking all the active users for Gol... - 12:03 PM Datanory - DAILYFRESH Production Ticket(ST) #11696 (Ticket Resolved): Daily Fresh- Hi Technical team. SEL14 tak boleh print kertas untuk 99 speedmart.advice pls. Urgent!!
- 11:58 AM Datanory - DAILYFRESH Production Ticket(ST) #11696 (Support In Progress): Daily Fresh- Hi Technical team. SEL14 tak boleh print kertas untuk 99 speedmart.advice pls. Urgent!!
- 11:44 AM Datanory - DAILYFRESH Production Ticket(ST) #11696 (Ticket Resolved): Daily Fresh- Hi Technical team. SEL14 tak boleh print kertas untuk 99 speedmart.advice pls. Urgent!!
- 11:59 AM Datanory - SNEKKU Production Ticket(ST) #11692 (Support In Progress): SNEKKU - Some of the picture empty and half
- 11:58 AM Datanory - DAILYFRESH Production Ticket(ST) #11678 (Ticket Resolved): DailyFresh- kindly see highlighted. how come call rate is 100% but still have missed calls?
- 11:49 AM Datanory - SNEKKU Production Ticket(ST) #11672 (Ticket Resolved): Snekku - hi, pls check why collection of CCMC4000006 is missing?
- 10:49 AM Datanory - GOLDCREST Production Ticket(ST) #11688 (Ticket Resolved): GOLDCREST - inv & collection didn't reflect to autocount
- 10:24 AM Datanory - OROMEO Production Ticket(ST) #11675 (Ticket Resolved): OROMEO - import the assigned merchandiser to Datanory
- 10:21 AM Datanory - GOLDCREST Production Ticket(ST) #11615 (Ticket Resolved): hi, just now check still got cn in this 3acc
- 09:41 AM Production Ticket(ST) #11573 (Ticket Resolved): Doc No For Collection Receipt On Mobile Show Undefined
- 09:40 AM Datanory - DAILYFRESH Production Ticket(ST) #11574 (Ticket Resolved): DAILYFRESH - kedai cash bile buat bil jadi credit
- 09:38 AM Datanory - GOLDCREST Production Ticket(ST) #11596 (Ticket Resolved): can help to check it is jump sequence no.?
- 09:38 AM Datanory - PRIMAASIA Production Ticket(ST) #11605 (Ticket Resolved): Y this error come like that
- 09:17 AM Datanory - SNEKKU Production Ticket(ST) #11612 (Ticket Resolved): 1. this one need your help to check why the CN will appear under collection type column?
- 09:03 AM Datanory - SNEKKU Production Ticket(ST) #11617 (Ticket Resolved): hi, may i know how we can trace back the status of missing collection number?
12/05/2024
- 05:07 PM Datanory - OROMEO Production Ticket(ST) #11675 (Pending Client Verification): OROMEO - import the assigned merchandiser to Datanory
- --create table #TempTableCustUser (
-- customer_code varchar(50),
-- user_code varchar(50)
--)
select * from #T... - 04:44 PM Datanory - OROMEO Production Ticket(ST) #11675 (Support In Progress): OROMEO - import the assigned merchandiser to Datanory
- 02:32 PM Datanory - SNEKKU Production Ticket(ST) #11692 (Pending Client Feedback): SNEKKU - Some of the picture empty and half
- Tested from our side found no issue to show the picture. Can you check and ensure your network connection is good?
... - 02:31 PM Datanory - SNEKKU Production Ticket(ST) #11692 (Support In Progress): SNEKKU - Some of the picture empty and half
- 02:31 PM Datanory - SNEKKU Production Ticket(ST) #11692 (Ticket Resolved): SNEKKU - Some of the picture empty and half
- Some of the picture empty and half
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- 02:28 PM Datanory - SNEKKU Production Ticket(ST) #11691 (Ticket Resolved): SNEKKU - setting 3% for carton, but why not appear
- And setting 3% for carton, but why not appear ya
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This setting for ct... - 02:25 PM Datanory - SNEKKU Production Ticket(ST) #11690 (Ticket Resolved): SNEKKU - help to check any setting wrong caused this
- Hi @Azhar MCC Please help to check any setting wrong caused this?
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- 01:39 PM Datanory - SNEKKU Production Ticket(ST) #11689 (Ticket Resolved): SNEKKU - can't view product list for customer group ES RM 2
- 01:36 PM Datanory - SNEKKU Production Ticket(ST) #11667: SNEKKU - hi @Azhar13 why invoice total amount difference?
- Hi @Azhar MCC Please provide payment receipt, thanks
11/05/2024
- 05:03 PM Datanory - SNEKKU Production Ticket(ST) #11689 (Pending Client Verification): SNEKKU - can't view product list for customer group ES RM 2
- 04:00 PM Datanory - SNEKKU Production Ticket(ST) #11689 (Support In Progress): SNEKKU - can't view product list for customer group ES RM 2
- select * from chain where org_id = 'snekku' and chain_code = 'ES RM2'
select * from mst_price_code where org_id = ... - 03:59 PM Datanory - SNEKKU Production Ticket(ST) #11689 (Ticket Resolved): SNEKKU - can't view product list for customer group ES RM 2
- Hi pls help to check why datanory apps can't view product list for customer group ES RM 2
- 01:21 PM Datanory - SNEKKU Production Ticket(ST) #11686 (Escalated to Level 3): SNEKKU - other modules, follow item code ya, can change to follow item code?
- 12:28 PM Datanory - SNEKKU Production Ticket(ST) #11686 (Support In Progress): SNEKKU - other modules, follow item code ya, can change to follow item code?
- 12:28 PM Datanory - SNEKKU Production Ticket(ST) #11686 (Ticket Resolved): SNEKKU - other modules, follow item code ya, can change to follow item code?
- User request Sales Order History module in mobile apps need to sort by item code.
- 01:12 PM Datanory - GOLDCREST Production Ticket(ST) #11688: GOLDCREST - inv & collection didn't reflect to autocount
- select * from member where member_cd = 'jnl'
select * from txn_mobile_collection_header where created_by = 'afa916... - 01:12 PM Datanory - GOLDCREST Production Ticket(ST) #11688 (Pending Client Feedback): GOLDCREST - inv & collection didn't reflect to autocount
- !6357e790-8f47-415c-876d-7e73a2a76de9.jpg!
!3afb8aa2-9a93-4b58-89f1-b1199aad0a74.jpg!
@~Goldcrest Hotline based o... - 01:10 PM Datanory - GOLDCREST Production Ticket(ST) #11688 (Support In Progress): GOLDCREST - inv & collection didn't reflect to autocount
- 12:36 PM Datanory - GOLDCREST Production Ticket(ST) #11688 (Ticket Resolved): GOLDCREST - inv & collection didn't reflect to autocount
- Morning, inv & collection didn't reflect to autocount
Invoice INJNL001796-240510 - INJNL001800-240510
Collection CC... - 12:34 PM Datanory - PRIMAASIA Production Ticket(ST) #11687 (Ticket Resolved): PRIMAASIA - salesman cant login to his Datanory apps
- 12:31 PM Datanory - PRIMAASIA Production Ticket(ST) #11687 (Support In Progress): PRIMAASIA - salesman cant login to his Datanory apps
- 12:30 PM Datanory - PRIMAASIA Production Ticket(ST) #11687 (Ticket Resolved): PRIMAASIA - salesman cant login to his Datanory apps
- Hi Support Team, our salesman cant login to his Datanory apps. Kindly assist soonest possible. Thanks.
!ea15ac69-9ba... - 12:24 PM Datanory - SNEKKU Production Ticket(ST) #11685 (Support In Progress): SNEKKU - Hi @Azhar13 Unable upload photo, please assist
- Feedback from user:
- Try if photo take for customer edit details then can upload
- But take for sales order and ph... - 12:18 PM Datanory - SNEKKU Production Ticket(ST) #11667 (Pending Client Verification): SNEKKU - hi @Azhar13 why invoice total amount difference?
- 12:14 PM Datanory - SNEKKU Production Ticket(ST) #11667 (Support In Progress): SNEKKU - hi @Azhar13 why invoice total amount difference?
- 12:10 PM Datanory - SNEKKU Production Ticket(ST) #11632 (Ticket Resolved): SNEKKU - pls verify this user ME5, missing no 5 but duplicate no 4
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